Handbook - CRM Students

WELCOME TO YOUR
ROPEMAKER COURT
HANDBOOK
WELCOME TO
ROPEMAKER COURT
500 Moss Lane East, Manchester, M144PL
GIVE US A CALL:
0844 3715656
E-MAIL US:
ROPEMAKER@CRM-LIMITED.CO.UK
FIND YOUR NEW FRIENDS ON
FACEBOOK
KEEP UP TO DATE WITH US ON
TWITTER
HELLO,
FIRSTLY A HUGE WELCOME TO ROPEMAKER COURT – WE’RE
REALLY EXCITED FOR YOU TO BE LIVING WITH US! AS
THE ACCOMMODATION TEAM HERE WE KNOW THAT YOUR
STUDENT YEARS SHOULD BE SOME OF YOUR MOST EXCITING
AND MEMORABLE – THAT’S WHY WE ARE HERE FULL TIME
TO MAKE SURE YOU GET THE MOST OUT OF LIVING HERE.
This is our first bit of help for you. This handbook is for you to get all the information you need
so when you have five minutes grab yourself a cup of tea and take a look. In here we cover all
the nice exciting stuff like what events we do, communal areas, free internet to all the boring but
really important stuff like how to wash your sheets, what to do if you arrive back and find you’ve
lost your key at 4am it’s all here. At CRM Students we know how busy you get, that’s why along
with this guide you will find we provide regular FB updates, signs and e-mails to keep you in the
loop with what’s going on. It means you can be as involved or as relaxed as you want with us- but
we want you to know we are here if you need us.
We want Ropemaker Court to be your place to be you.
HAVE A LOOK AT WHAT WE’VE BEEN UP TO
ON INSTAGRAM
Thank you for coming to live with us and we look forward to meeting you very soon!
Manager – Jenna Buckley
Assistant manager – Craig Gerrard
Admin assistant – Kayleigh Rogerson
YOUR NEW ADDRESS:
LOCAL JOURNEY TIMES:
(Flat number) Ropemaker Court
500 Moss Lane East
Manchester
M144PL
University of Manchester – 14 min walk
Manchester Metropolitan University – 22 min walk
Train Station – 36 min walk
Sainsburys – 9 min walk
(Make sure you include the full address including flat number
on any parcel deliveries!)
OFFICE OPENING HOURS:
MAP INFORMATION:
We know it can be a bit of a nightmare when you move – even
when you know Manchester. We have put together below some
helpful info for your first couple of days. Keep us informed if
you find any more useful places over your time with us!
ROPEMAKER COURT
MISSING MAP
Ropemaker Court has a 24 hour office. The Accommodation
team will be located in Reception between 8.00am and
6.00pm, Monday to Friday.
OUT OF HOURS:
The Out of Hours Security Team will be located in Reception
between 8.00pm and 8am Monday to Friday and weekends.
OUT-OF–HOURS EMERGENCY
CONTACT:
Should anything urgent happen outside of
the office hours, please call the out-ofhours number.
0844 371 5656
We know how important it is to have somebody to
contact so don’t worry, someone will always be on hand
to help if you have an urgent issue.
We think it’s a good idea to save the important contact
numbers, like the out-of-hours emergency number
in your mobile, so that you have got us whenever you
need! You’ll find more useful numbers on the last page
of this handbook.
COMMUNITY
We pride ourselves on a great online
community – Ropemaker Court is on
Facebook. If you are too, please like and
join our page! We use Facebook to keep you up to date of
what’s happening on site and around Manchester. We also
run competitions to win great prizes and generally keep in
touch with you!
We’re also on Twitter, Pinterest and Instagram amongst
others. Full details are on our FB page so get yourself
there quickly!
P5 MOVING IN
P8 COMMUNITY LIVING
P11 COMMUNITY AMBASSADORS
P14 CLEAN LIVING
P16 HEALTHY AND HAPPY
P19 WHERE TO GO
P21 YOUR CONTRACT
P23 MOVING OUT
P25 REFERENCE GUIDES
P28 USEFUL CONTACTS
P31 YOUR DATA PROTECTION
MOVING IN
WHEN YOU ARRIVE, MAKE YOUR
WAY TO THE ACCOMMODATION
OFFICE. HERE YOU’LL SIGN FOR
YOUR KEYS – WE’LL NEED TO SEE
SOME ID LIKE YOUR PASSPORT OR
DRIVING LICENCE.
Once you’ve got your keys – look after them. It’ll
save you a lot of hassle, especially at two o’clock in
the morning when you can’t find your keys and have
to call the Out-of-Hours Team!
Always lock your room and keep your keys with you
at all times, and never give your keys to anyone
else. If you do lose your keys, tell a member of the
Accommodation Team as soon as possible. You’ll be
given a replacement. There’s a small charge, but you’ll
get your money back if your keys are found quickly.
If you’re locked out of your room outside of office
hours, see the on-site guard or call the Emergency
Security Team on 07939 439 542. There’s a £30
call-out fee for this service (so try to make sure you
look after your keys).
6
YOUR ROOM
YOUR HEATING
You’ve got your keys. Now it’s time to settle into
your room. Here’s a quick tour of the features,
together with other things you need to know...
Each radiator has a temperature dial on the
side. To change the temperature of the radiator,
please use this dial. 5 is hot, 1 is cold.
YOUR INTERNET
Your room is equipped with 24-hour broadband,
at no extra charge. Check our Internet policy for
usage guidelines.
INTERNET SERVICE ISSUES?
Please call 0844 555 5050 if you have a problem with your
service and make sure you’re at your computer when you call.
IF YOU NOTICE ANYTHING WRONG WITH YOUR RADIATOR, PLEASE
LET THE ACCOMMODATION TEAM KNOW ASAP.
THINGS WE DON’T ALLOW...
èèPlease NO PETS – we know they’re cute but unfortunately
not permitted!
èèPlease NO WEAPONS of any description, including pellet
guns (BB) and air activated weapons, crossbows and
longbows, catapults, non-domestic knives. Thank you.
YOUR TV
The TV license for the TV in your kitchen has been
paid for. If you’re going to use a TV in your room,
you’ll need a licence – you can get one at the Post
Office or online at WWW.TVLICENSING.CO.UK
YOUR BICYCLE STORE
Secure, lockable bike sheds are available to students.
Ask at Reception for there locations. It is students’
responsibility to ensure that all bicycles are locked
up, CRM will not take responsibility for any loss.
AT ROPEMAKER COURT YOU’LL
BE SHARING SOME GREAT
SPACES AND FACILITIES.
HERE’S A RUNDOWN OF WHAT’S
AVAILABLE, TOGETHER WITH
SOME TIPS ON HOW WE CAN ALL
MAKE YOUR CRM COMMUNITY
THE BEST IT CAN BE.
YOUR COMMON ROOM
What more can we say other then this is your
space to be you. Designed for you to sit, talk,
play games, eat, drink, watch TV and films. It is
open 24 hours a day, 7 days a week. It is YOUR Common Room,
so make the most of it!
YOUR LAUNDERETTE
If you’re not taking your washing home to
your parents, you’ll need the launderette!
You’ll find it next to Reception. The machines
are card operated; cards and instructions are included with
this welcome pack. You are even able to check whether the
machines are available before you go to do your washing with
Laundry View – HTTP://WWW.CIRCUIT.CO.UK/I-WANT-TO-DO-MYLAUNDRY/LAUNDRY-VIEW.
Please follow instructions and don’t overload the machines
– we can’t be responsible for damage to your clothing! If you
have any problems, please contact Ropemaker Court. The
telephone number is printed in the launderette.
YOUR MAIL
All post will be delivered to the post boxes in
reception. You’re responsible for taking delivery
of any parcels via courier or delivery services.
Parcels, recorded delivery and special delivery can be signed
for at Reception as long as you inform the courier etc. to drop
them here.
GOT SOMETHING TO SHARE?
We’d love you to put up notices in the communal
area but if you could let us know first that would
be great! Thank you.
YOUR ENERGY
At Ropemaker Court we do our best to be as ecofriendly as possible, we know it can be difficult but
there are some really simple/easy ways to help us
out by being green and keeping costs down:
èèTurning lights off when you go out
èèOnly boiling as much water as you need
èèAlways putting lids on pans
èèUsing your radiator thoughtfully.
7
COMMUNITY
LIVING
ALL IN ALL IT’S GREAT FUN
LIVING AT ROPEMAKER COURT
AND WE UNDERSTAND THAT
SOCIALISING, PARTYING AND
STAYING UP LATE IS ALL PART
OF THE STUDENT LIFESTYLE
AND WE WANT YOU TO HAVE
THE BEST YEARS OF YOUR
LIFE HERE – INCLUDING
GREAT DEGREE RESULTS.
We don’t want to bombard you with an endless list of
house rules and regulations but we do want to ensure
you live in a clean, safe and enjoyable environment.
It’s all common sense stuff, but we know how
important studies are to everyone so we have put
some reminders for CRM Student community living:
CARE ABOUT YOUR COMMUNITY
Respect any items or piece of equipment
belonging to Ropemaker Court. It’s a real shame
when one person ruins it for everyone else. We
love you to see your friends outside of Ropemaker Court – if
you have mates over please ensure that you accompany them
at all times onsite and let them in/out. We will not open the
gates for visitors unless you are present. Please be aware that
whilst we love you having your friends over, they need to follow
the same respect as everyone else. Any misbehaviour from
your visitors will be your responsibility.
OOOOPS! ACCIDENTS DO HAPPEN
We know there are always times when things
can’t be helped but intentional damage to
Ropemaker Court property will result in a charge.
Equal charges will be made for any communal area damages if
no one is found responsible and there will be a basic charge for
cleaning if your room isn’t up to scratch at the end of term. Check
out the basic charges at the back of this guide for more info.
MAINTENANCE
We have a full time maintenance wizard on
site, there to save you when that light bulb
goes or toilet fails. We always try to sort out
any issues as soon as they are reported but in some instances
we do prioritise repairs depending on their urgency. Emergency
repairs include complete loss of power, heating, lighting or hot
water. We aim to fix these types of problems within 24 hours.
If you have an out-of-hours emergency maintenance issue,
please contact the Community Ambassadors who will be happy
to help. They are able to fix most problems, but will also log
your repair for the Accommodation Team and can contact the
appropriate repair services if necessary.
MASTER CHEF
We love for you to cook in your kitchens
(look out for our pot luck and bake off
competitions!) but we do want you to be
cooking safe when you do. We therefore ask for the following
when you are cooking:
èèDon’t leave your cookers unattended when in use
èèKeep the grill clean – dirty grill pans catch fire very easily
èèYour studio door is a fire door – please ensure it is closed
at all times, this is especially important when cooking
èèSwitch on the extractor fan when cooking
èèChip pans, deep fat fryers are not permitted.
UNDERSTANDING
We know how difficult it can be when you move
in with a new bunch of people. Whilst it is 99%
of the time great we know that sometimes it can
be tough. We ask you to try and be understanding to other people
within your living space. The diverse mix of age, background and
cultures is what makes university so amazing – please remember
to give a second thought to those around you and respect that
their thoughts might not be the same as yours. You never know,
by having a chat you might find you have more in common then
you thought!
9
NOISE
We love our music and especially having a
laugh with mates, but please be respectful of
how this can affect other people you are living
with. It might be your night where there is no early lecture but
for other people it might be their 9am the next morning and
they want an early night. One of the great parts of university is
the variety of set ups every course/student has. Please try to
think about how your noise is affecting others!
INVENTORY
On arrival you will be provided with a printed
inventory. This is a document that formally lists all
the items that are in your room. We know you are
really busy when you first move in but please ensure that you take
the time to fully check your room inventory, fill it in and return it to
your Accommodation Manager. Remember that when you leave us
you’ll be expected to hand back the room as it is on the inventory –
make sure it is right from the start.
10
TIDY
Keeping your room and communal areas clean
and tidy solves a whole lot of hassle during
the year. It’s not just to ensure that we keep
Ropemaker Court at a good standard through the year however,
also to ensure that you live in hygienic, clean conditions. We
know it’s tough when living with others so we have popped a
cleaning rota in your kitchen to use with your flatmates.
BINS
Putting out your bin is rubbish (sorry we had to
sneak that in) but we know it is. Please ensure
that you put your rubbish out in the correct bin.
You will see a bin store at the bottom of each house. Please do
not leave bags of rubbish next to the bin, outside your window,
outside someone else’s door. This can result in the entire bin
not being emptied and poor site hygiene. Fines will be issued if
people are seen doing this.
YOU
The most important aspect of CRM Students
is how we look after you. We know university
life is supposed to be the most amazing time
but we also know that sometimes it doesn’t go as smoothly
as you expected, so don’t keep your worries to yourself. We
know how stressful your personal life can be, let alone your
studies – make sure you let someone know if things start to
get on top of you.
The University provides support and advice on various issues,
such as financial, relationship and course problems as well as
a dedicated service for disabled students. If you need to talk to
somebody, you are always welcome to come and talk to us at
reception – we will try to find the appropriate person for you to
speak to at your university.
COMMUNITY
AMBASSADORS
AT CRM STUDENTS WE
WANT YOU TO FEEL SAFE
AND SECURE AT ALL TIMES
– BUT WE ALSO KNOW YOU
SOMETIMES JUST NEED
SOMEONE TO HELP, WHETHER
IT BE YOU’VE BURNT YOUR
TOAST OR LOST YOUR KEY.
Our Community Ambassadors are there to support
the community to ensure that you have the best
time possible throughout your stay with us. They
not only assist with the day to day life of the
site but they also help with organising events,
working with the University community and
delivering feedback from our regular ‘questions
of the week’ to ensure you always have someone
to speak to and support you in living in a friendly,
responsive environment.
Community Ambassador’s along with the
Accommodation team are here to ultimately
ensure that your safety and security are kept at
all times:
12
FIRST, SOME GENERAL SAFETY TIPS...
OUT-OF-HOURS SECURITY
èèAll gates to the site are self-closing. However please
ensure that these close and lock shut at all times
èèDon’t prop the doors open – including fire doors
èèAlways carry your keys and never give them to anyone else
èèBe aware of strangers on the premises – if you’re not sure
who someone is, ask them or alert the Accommodation Team
èèLock your door when you’re going out and keep it closed
at other times – even if you’re just nipping to the kitchen
èèIf you see anything suspicious, let the Accommodation
Team know as soon as possible
èèIf your room is at ground level, or easily accessible from
the ground, make sure your windows are shut before you
go out. Windows will only tilt outwards and should not be
opened fully.
Please pop down to reception for any of your
security needs between 8pm and 8am and all day
Saturday and Sunday. Alternatively call the site
office between these times on 08443715656.
If you’re worried about the safety of any equipment
in your room or the communal areas, please contact
the Accommodation Team on 0844 3715656 or email ROPEMAKER@CRM-LIMITED.CO.UK. Please also take a look at
the ‘troubleshooting’ guide at the back of this book to help you
deal with minor problems.
FIRST AID
If you have an accident at Ropemaker Court please
report it to the Accommodation Team (after calling
an ambulance if needed). The office keeps a first aid
box but it does not issue drugs of any description.
HEAT AND SMOKE DETECTORS
The kitchen and communal corridors are
equipped with heat and smoke detectors. Your
room is fitted with a smoke detector.
NOW THAT YOU’RE
SHARING A LIVING
SPACE WITH LOTS
OF PEOPLE, IT’S VITAL THAT
YOU KNOW HOW TO PREVENT
FIRE AND WHAT TO DO IF ONE
HAPPENS. PLEASE READ THE
INFORMATION BELOW – IT
OUTLINES GENERAL FIRE
PREVENTION, FIRE ALARMS AND
THE EVACUATION PROCEDURE.
FALSE ALARMS:
Most false alarms are caused by fire doors being
propped open when people are cooking or smoking.
This is a major inconvenience for everyone involved,
not least the fire services. Please always keep fire
doors closed. CRM Students issues a charge of £25 to
anyone who sets off a false alarm.
GENERAL FIRE PREVENTION:
FIRE EXITS AND EVACUATION:
YOU’RE REQUIRED TO TAKE PART IN FIRE DRILLS.
èèIf a fire alarm activates, you must evacuate the building
and go to your designated assembly point – located in the
car park adjacent to the Common Room.
1. KNOW YOUR ESCAPE ROUTE AND EQUIPMENT
èèWhen you arrive in your new room make sure you know
where the nearest fire exit is
èèRead the fire notices dotted around the building
èèMake sure you know where the evacuation assembly point
is – located in the car park adjacent to the Common Room
èèOnly use fire-fighting equipment if you are trained to do
so and it is safe to do so, do not put yourself in danger.
COMMUNITY AMBASSADORS ARE ALSO TRAINED FIRE WARDENS,
BUT HERE ARE SOME HELPFUL HINTS AND TIPS FOR FIRE SAFETY
FOR YOUR TIME WITH US:
SMART ELECTRICS :
èèWe recommend your personal electrical items are PAT
tested by a qualified electrician
èèAlways follow instructions when using electrical equipment
èèMake sure electrical items are fitted with the right fuse
èèAlways switch off and unplug appliances not designed to
be left on
èèCheck electrical appliances for dangerous wiring, hot plugs
or scorching on plugs and sockets
èèDon’t overload sockets.
2. KEEP ACCESS AND FIRE EXITS CLEAR
èèIf you notice any obstruction to fire exits, please let the
site office know
èèBikes must not be kept in your room or in the way of an
escape route.
3. KNOW WHAT TO DO IF A FIRE ALARM SOUNDS
èèLeave the building immediately – don’t stop to pick up
your stuff
èèGet out as quickly as possible and don’t block escape routes
èèMake your way to the evacuation assembly point
èèDo not attempt to re-enter the building until the
Accommodation Manager or fire brigade have given you
permission to do so.
13
CLEAN LIVING
CLEANING IS LIKELY TO BE LOW
ON YOUR LIST OF PRIORITIES
WHILE AT UNIVERSITY BUT IT
MAKES SENSE TO KEEP ON TOP
OF THINGS. A FEW MINUTES IS
ALL IT TAKES:
THE KITCHEN
Everyone in your property is responsible for
keeping the kitchen and communal bathrooms
clean. You’ll be warned if the kitchen in your
property is unacceptably dirty and if the situation doesn’t
improve, your property will be issued a charge. Why not use our
community cleaning rota with everyone?
YOUR ROOM
It’s up to you to keep your room clean. They’ll
be checked every so often (don’t worry, you’ll
be notified in advance!) to ensure they comply
with health and safety regulations. We don’t expect your rooms
to rival the Ritz, but we do expect order and cleanliness. If not,
you’ll be given 24 hours to clean up or risk a charge.
BASIC CLEAN LIVING GUIDELINES
èèPlease don’t use abrasive cleaning products as they can
damage surfaces
èèFor obvious reasons, please don’t use hair/clothes dye in
the bathroom
èèDo not put any pictures or posters on your walls, please
use the pin board provided – damage to walls will incur
a charge.
WHAT’S THE DAMAGE?
Here are some examples of charges we’d
encourage you to avoid… one or two of these
could seriously limit your entertainment funds!
DAMAGE TO YOUR ROOM
Replace double mattress Replace/repair bed
Replace door lock
Replace bedroom door
Redecorate bedroom
Clean bedroom carpet
Clean corridor carpet
Replace internet cable socket
DAMAGE TO COMMUNAL AREAS
Replace microwave/combination
Replace vacuum cleaner
Replace dining table or breakfast bar
Replace fridge/freezer
Replace radiator
£80
£160
£80
£160
£150
£45
£40
£15
£65/£150
£90
£100
£300
£250
The full list of charges can be found at the back of this guide.
Please note that the charges quoted are estimates and may be
subject to yearly increases.
15
HEALTHY &
HAPPY
MOVING AWAY FROM HOME;
PRESSURE TO MAKE NEW
FRIENDS; MEETING DEADLINES
– THEY CAN ALL TAKE THEIR
TOLL. BUT DON’T WORRY –
WE’RE HERE TO HELP YOU
STAY HAPPY AND HEALTHY
WITH USEFUL HINTS, TIPS AND
TELEPHONE NUMBERS.
FEELING UNDER THE WEATHER?
If you’re unwell you can get an appointment
with a doctor or nurse at your university’s
health centre. Please ensure that you only call
emergency services when it is life threatening – usually you
are able to get a doctor’s appointment on the same day or
within a week. Make sure you register with your university’s
health centre when you arrive at university. Hopefully you won’t
ever need an appointment but should you need one it makes
life a lot easier when you are registered.
We also know how easy it can be to slip into less then healthy
routines whilst studying. We want you to make sure that you
look after yourself to ensure you do your very best. A few tips
below for keeping yourself in tip top condition:
SOCIALISING
We know that sometimes you can be bombarded with nights
out, events and things to do but try to make sure that you find
time to enjoy yourself!
TIRED
Too much or too little sleep can get your run down or not
performing at your best. Try to get 8 hours straight through a
couple of times a week at least. Get to know your limitations
and don’t be afraid to say so – you will be surprised at how
many people feel the same.
UNIQUE
Remember even though everyone is a student at university it
doesn’t necessary mean everyone’s the same. We along with
the university treat everyone as an individual and celebrate the
range of student’s that we have living with us!
DEBT
It can be tough managing your finances at university (and
after!) but we are here for you to speak to if you are concerned
about paying your rent. We release all payment dates when you
get your tenancy agreement and we ensure that we keep you
updated in advance. If our payment dates don’t directly match
loan dates we always try to reach a solution for you. We do
however follow a strict arrears procedure so do let us know as
soon as possible if you are experiencing financial worries.
EXERCISE
Whilst it can be easy to eat, sleep, study repeat, it’s really
important to ensure that you get regular exercise. Whether that
be through being part of a university sports club, joining a gym
or walking instead of taking the bus a few times a week. It’s
really surprising what a difference it will make to your general
well being.
NUTRITION
As tempting as it is to have kebabs or pizza most nights, it’s really
important to try and have a healthy diet. Remember there are a
lot of ways that a healthy diet can enhance your brain power! For
example – fish is a great source of essential fatty acids such as
DHA (enhances learning ability and mental development).
17
TIPPLE
We know drinking can sometimes be a big part of university
life, however it is not part of every student’s life. Always ensure
that you drink responsibly and stay safe and be respectful to
those that don’t drink.
STUDIES
The whole reason you have come to university is to leave with
the best degree possible to you and we want to ensure that we
support you through this.
FOR OUT-OF-HOURS HEALTH ADVICE
Call the NHS Direct helpline on 0845 46 47 or visit
WWW.STUDENTHEALTH.CO.UK – it’s a helpful online resource
but always get advice in person from a medical professional if
you’re worried about anything.
PROBLEMS WITH A FLAT MATE?
If you’re unhappy about the behaviour
of another resident in your flat or on the
site, please come and speak to us or your
Community Ambassador. If you don’t feel comfortable
speaking to us directly then please ensure that you write your
concerns to the site manager in an e-mail. Noise complaints
can be reported to the community ambassador or, for more
serious ones, you are entitled to report them directly to the
Environmental Health Department (however this is rarely
required!) – see the useful numbers section for details. If you
do contact the Environmental Health Department make sure
that you keep us in the loop. We can then work together to
ensure that we resolve any concerns that you may have.
SOME USEFUL CONTACTS…
Sexual Health www.sexualhealth.org
Samaritans 0845 7909 090 or www.samaritans.co.uk
Student Loans Helpline
0141 306 2000 or www.slc.co.uk
Victim Support
020 7268 0200 or www.victimsupport.org
Alcoholics Anonymous
0845 769 7555 or
www.alcoholics-anonymous.org.uk
British Pregnancy Advisory Service
08457 304 030 or www.bpas.org
Debtline
0808 808 4000 or www.nationaldebtline.co.uk
18
WHERE
TO GO
LOOKING TO PLAN A
NIGHT OUT? WHY NOT TRY
SOMETHING NEAR THE
ACCOMMODATION…
At Ropemaker Court, you could not be better
placed to enjoy all Manchester has to offer.
Literally at the start of the famous Curry Mile you
can challenge yourself to a different restaurant
a night.
GO SAFELY
TAXIS
Plan how you’re going to get somewhere before
you go out. Making decisions before you go
anywhere is always much safer, especially if
you’re planning to have a drink or two, or three!
Always try to book your taxi cab or private hire
vehicle in advance with an operator you or a
friend uses regularly. And don’t get into a private
hire vehicle if you haven’t booked it in advance.
BUSES
Bus timetables are available at
WWW.STAGECOACHBUS.COM
CARS
Currently there is no on-site parking.
A 10 minute bus ride will take you into the centre
of Manchester were you will find everything a city
has to offer.
Also, you can walk to Fallowfield where bars a
plenty await you, each with their own offer night,
so pick a night and follow the crowd.
In fact wherever you want to visit, Ropemaker
Court is the ideal accommodation for your student
life in Manchester.
You can get some useful local transport
information at WWW.VISITMANCHESTER.COM/
TRAVEL
20
BIKES
Bikes are to be stored in the shelters and racks
provided. It is your responsibility that you lock it up.
CRM cannot take responsibility for loss or damage.
Local travel services and help lines:
èèRail Information 0845 748 4850
èèwww.nationalrail.co.uk
èèwww.thetrainline.com
èèNational Express Coaches 0870 580 8080 online:
www.gobycoach.com
YOUR
CONTRACT
ONCE YOU’VE SIGNED
YOUR CONTRACT,
YOU’RE BOUND
BY EVERYTHING OUTLINED
WITHIN IT, SO PLEASE READ IT
CAREFULLY AND MAKE SURE
YOU’RE FAMILIAR WITH THE
KEY TERMS AND CONDITIONS.
HERE’S A QUICK REMINDER OF SOME KEY CLAUSES:
èèRopemaker court is managed by CRM Limited on behalf of Ropemaker Properties Limited.
You are bound to the full contract period – if you leave before the contract ends you will not
receive a reduction in rent
èèStaff may need access to your room for room inspection; maintenance and repair; and
during open days for prospective students. At least 24 hours’ notice will be given (unless it
is impractical to do so)
èèYou must pay your accommodation fees on the due dates stated on your contract –
outstanding debts will eventually be passed on to an external debt collecting agency
èèIf you decide to transfer to another room, exchange rooms or leave Ropemaker Court, you
will be charged a £50 administration fee
èèCRM Students does not accept liability for the loss or damage to any resident’s property,
whatever the circumstance. We advise you to arrange adequate insurance cover for your
personal possessions while you are here.
If you’re unsure of your full legal obligations as a resident of Ropemaker Court, please double
check your contract agreement for more information.
22
MOVING
OUT
WHETHER YOU WANT TO
MOVE ROOMS OR MOVE OUT
– HERE’S EVERYTHING YOU
NEED TO KNOW:
We hope you enjoy your time at Ropemaker Court
and choose to stay here. However, you may wish –
for a variety of reasons – to move rooms or leave
Ropemaker Court. In all cases you should discuss
your situation with a member of the Accommodation
Team first. All moves within or out of Ropemaker
Court are at the management’s discretion.
MOVING TO A VACANT ROOM
You’ll need to complete some paperwork and
sign a new contract, there’s a £50 fee to cover
admin costs.
SWAPPING ROOMS
You and the person you’re swapping with need
to go to the Accommodation Office to sign
the paperwork. You’ll both need to sign new
contracts and each pay a £50 admin fee.
MOVING OUT PREMATURELY
You’ll need to find an appropriate tenant to move
into your room. And both of you will need to go to
the Accommodation Office to sign the paperwork.
Your replacement tenant will need to pay a booking fee and sign
a tenancy contract. You’ll need to pay a £50 admin fee.
WITHDRAWING FROM YOUR COURSE
Tell the Accommodation Team in good time and
provide written confirmation from your Tutor
or course Administration Officer, indicating
your last date of attendance. You’ll need to find an appropriate
tenant to move into your room. And both of you will need to
go to the Accommodation Office to sign the paperwork. Your
replacement tenant will need to pay a booking fee and sign a
tenancy contract. You’ll need to pay a £50 admin fee.
MOVING OUT AT THE END OF YOUR
TENANCY
As a condition of your contract, you’ll need to
book and attend a check-out inspection with the
Accommodation Team – and sign the report. If you don’t attend
the check-out inspection it will be very difficult to challenge
the inspection and any charges for damage and disposal of
refuse and any abandoned items. The check-out inspection
also lets us know where we should return your deposit – so it’s
in your interests to attend.
èèOn your last day, you must vacate your room by 12 noon
èèPlease return all keys to the site office
èèPlease make sure your room is clear of all your possessions
èèPlease make sure your room is clean before you leave –
you’ll be charged for cleaning if it’s not (see the back of
this guide for list of charges).
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REFERENCE
GUIDES
FROM CLEANING CHARGES,
TO TROUBLESHOOTING, TO
TELEPHONE NUMBERS, OUR
QUICK REFERENCE GUIDES
GIVE YOU THE INFORMATION
YOU NEED AT-A-GLANCE.
REPAIRS AND MAINTENANCE
Before reporting a repair, check through the
troubleshooting list(s) below – you may find
that you can fix a problem yourself.
IF AN APPLIANCE ISN’T WORKING
èèCheck that it’s plugged in and switched on
èèCheck that the switch in the fuse-box is up and on
èèIf it still isn’t working, report it to the Accommodation Team.
IF THE LIGHTS GO OFF/DON’T COME ON
èèReport it directly to Reception.
IF THE HEATING ISN’T WORKING
èèDon’t attempt to fix it yourself, simply report it to the
Accommodation Team.
IF THE SHOWER ISN’T RUNNING HOT WATER
èèReport it to the Accommodation Team.
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IF WATER WON’T DRAIN FROM A SINK OR BASIN
èèPour some bleach or other cleaner down the plughole and leave
for an hour or two and see if there’s still a blockage
èèIf there’s still a blockage, report it to the Accommodation Team.
IF A VACUUM CLEANER ISN’T WORKING
èèUnplug the vacuum cleaner, open it, see if the bag is full.
If so, replace the bag with a new one. Bags can be bought
from shops like Wilkinson’s
èèIf the bag isn’t full, check that the pipe isn’t blocked. If
after all these measures the cleaner still doesn’t work,
report it to the Accommodation Team.
IF YOU’RE HAVING TROUBLE WITH PESTS: ANTS, WASPS, FLIES ETC...
èèClear away all rubbish and clean the affected areas
thoroughly (any food, unwashed dishes etc, can easily
attract pests)
èèInform the Accommodation Team.
CHARGES LIST:
These charges cover damage to/cleaning of items
(including VAT and labour). They are approximate and
may vary dependent on the situation.
BEDROOM AREA
Chest of drawers Bedroom chair Radiator Ceiling Cubicle/side panel Shower door KITCHEN & LOUNGE AREA
Kitchen vinyl Kitchen blind Microwave Kitchen bin Vacuum cleaner Extractor hood Hob Oven Kitchen table Chairs Worktop Fridge freezer Fire blanket Fire extinguisher Ironing board Dustpan & brush GENERAL CHARGES
Door lock Replacement keys Bedroom carpet Bedroom Carpet Corridor vinyl £80
£65
£150
£225 (minimum)
£170/110
£100
Shaver point Mirror
Toiletry shelf Shower tray Toilet roll holder Toilet seat £50
£50
£25
£250
£20
£30
£500
£95
£100
£15
£65
£100
£350
£350
£65
£30
£450
£375
£25
£45
£25
£6
Mop & bucket Walls (minimum) Ceiling Intercom phone Sofa (2 seat) Sofa (3 seat) Coffee table Notice board Book shelves Drawers Work station desk with drawers Internet cable
Internet patch lead TV Corridor vinyl £15
£250
£225 (minimum)
£120
£250
£300
£50
£100
£95
£150
£75
£30
£10
£200
£30/m2
£40
£40
£45
£45
£40
Bedroom En-suite Kitchen Removal of Rubbish (per sack) Unblocking toilet/drain from £30
£30
£50
£10
£30
27
USEFUL
CONTACTS
MANCHESTER UNIVERSITY CONTACT NUMBERS
CRM STUDENTS
Accommodation Team
0844 371 5656
Out-of-Hours Emergency Contact
0844 371 5656
Head Office
01865 207 200
WWW.CRM-STUDENTS.COM
Main Switchboard
0161 306 6000
Student Services Centre
0161 275 5000
Student Union
0161 275 2930
Careers Service
0161 275 2829
Counselling Service
0161 275 2864
Disability Support Service
0161 275 7512/8518
Student Financial Support
0161 275 2077
Health Centre
0161 247 1090
29
MANCHESTER MET UNIVERSITY
CONTACT NUMBERS
CRM STUDENTS
Accommodation Team
0844 371 5656
Out-of-Hours Emergency Contact
0844 371 5656
Head Office
01865 207 200
WWW.CRM-STUDENTS.COM
Main Switchboard
0161 247 2000
Crime Stoppers
0800 555 111
WWW.CRIMESTOPPERS-UK.ORG
Student Support Services
0161 247 1090
Environmental Health
WWW.LOCAL.DIRECT.GOV.UK
Student Union
0161 247 1162
Careers Service
0161 247 3483
Counselling Service
0161 247 3493
Disability Support Service
0161 247 3491
Student Financial Support
0161 247 1045
Health Centre
0161 247 1090
30
PUBLIC SERVICES
LOCAL SERVICES AND HELP LINES
Rail Information
0845 748 4850
WWW.NATIONALRAIL.CO.UK
WWW.THETRAINLINE.COM
National Express Coaches
0870 580 8080
WWW.GOBYCOACH.COM
Health and wellbeing services
0161 276 1234
YOUR DATA
PROTECTION
CRM LIMITED COMPLIES WITH
THE DATA PROTECTION ACT
(1998) WHICH GOVERNS THE
USE OF ALL PERSONAL DATA
WE HOLD AND THE CONTROLS
REQUIRED OVER ITS ACCURACY
ACCESS AND SECURITY.
Students have the right to privacy of personal
data. Access to all student data, whether on paper,
computer files or other storage media, is strictly
controlled.
Our standard response to enquiries about individuals
is that information cannot be disclosed without the
student’s authority. Please note that CRM Student’s
policy regarding confidentiality applies equally to
enquiries from parents.
LEGAL DISCLAIMER
YOUR COMMUNITY - YOUR QUESTION
Please note that the contents of this guide do not constitute
a complete legal document. This information, while accurate,
does not cover every aspect of your contractual obligations as
a resident of Ropemaker Court. It’s designed to offer helpful
advice and information on the most important aspects of
living here, but as a Ropemaker Court resident you will be
legally bound to all the terms set out in your signed tenancy
agreement.
We do everything we can to ensure that you have the best time
possible at Ropemaker Court however we want to ensure that
we keep in touch with you to make sure that we do everything
we can do to make the most of your time with us. We value
your regular feedback and try to keep it easy for you to do
so. We not only have a ‘Question of the week’, where we try to
find out how you feel about a certain topic that affects you,
but we also run regular feedback focus sessions on site and
of course our move in and move out surveys. We know you
get bombarded with surveys at university but these really are
vital for us to be able to always know how we’re getting on!
We are all about students so it’s important we speak to you as
students. Keep an eye out for our ‘You Said We Did’ sessions
and our online surveys – we really appreciate you doing them
for us!
Ropemaker Court
500 Moss Lane East
Manchester
M144PL
We really hope you enjoy your time at Ropemaker Court and we
look forwards to seeing you soon.
Ropemaker team
For more information about CRM Students, visit
WWW.CRM-STUDENTS.COM
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