M.T.T.I Service Charter - Meru Technical Training Institute

MERU TECHNICAL TRAINING INSTITUTE
SERVICE DELIVERY CHARTER.
P.O. BOX, 111-60200, Meru, Kenya Tel: 020, 064-32837
E-mail: info@merutechnical.ac.ke, merutechnical@yahoo.com
Website: www.merutechnical.ac.ke
Vision: To be an International center of excellence in Technical Industrial vocational
and Entrepreneurship Training (TIVET)
Mission: To provide TIVET for producing human resources with quality skills to meet
and exceed requirements for a globally competitive commerce and Industry.
CORE VALUES
1.
Quality service
5. Teamwork
2.
Creativity and innovation
6. Honesty
3.
Integrity
7. Professionalism
4.
Excellence
8. Transparency and accountability
No.
Service rendered
1
General enquiries
2
Answering
telephone calls
Calls picked at the third ring.
3
Written
correspondence
Student admission
Prompt feedback,
Registration of
students
Quick processing,
4
5
Customer Expectations
from MTTI
Timely feedback,
Prompt feedback,
MTTI Expectations
from customer
-Co-operation,
-Relevant and accurate
information,
-Provide up to date
addresses,
-Politeness,
-Relevant and accurate
information,
-Relevant and accurate
information,
-Relevant and accurate
information,
-Genuine bank deposit
slips,
-Offer letter,
-Copy of National ID,
-Two passport size
Time Frame
On the spot
20 seconds,
7 working days
2 months,
-Week of term
commencement,
photos,
6
Lectures
-Timely syllabus coverage,
-Adherence to time tables,
-Adequate and relevant
teaching facilities,
-Adherence to the opening
and closing time,
-Adherence to
approved time table,
-As per
approved time,
table
7
Library service
-Observe MTTI library
rules and regulations,
Accommodation
Good housing
9
Catering
-Quality meals,
-Hygienic conditions,
-Payment for housing,
-Observation of hostel
rules and regulations,
Payment for meals
-9:00 am to 9
pm weekdays,
-Half day on
Saturdays,
Continuous,
8
10
Disciplinary cases
Fairness in the process,
11
Examinations
12
Examination
results
-Administer exams as per
approved time table,
-Release of approved time
table in time,
Credible evaluation process
14
Counseling and
VCT services
Transport
Confidentiality
17
18
Security
Tender
prequalification
Safe environment
Fair evaluation and award
19
Payment to
suppliers
20
Resolving Public
Complaints
-Timely payments,
-Payments as per LPO or
terms of contract,
Prompt complaint resolution.
16
Availability of vehicles
-Relevant and accurate
information,
-Honesty,
-Observation of exam
rules and regulations,
-Fee clearance,
-Collect results on time
-Willingness to seek
services,
-Placement of request
in time,
Volunteer information
-Collect and fill tender
documents,
-Meet bidding
expenses,
-Timely deliveries,
-Quality products and
services,
- Provide accurate and
sincere information on
the Complaint.
MERU TECHNICAL TRAINING INSTITUTE
TECHNOLOGY FOR PROGRESS.
PROGRESS.
Foods ready
during meal
times,
To be done in
two weeks
-As per college
calendar,
- Two and half
weeks after end
of term exams,
On the spot
Three days
advance notice,
Continuous
As per tender
procedures,
Approved
payments in 30
days,
A maximum of
14 working
days.