From Start to Refinish™ Hot Hues Winners, Pg. 4 Refinish

FALL 2006
VOL 350
Hot Hues Winners, Pg. 4
Refinish Retrospective, Pg. 8
DuPont Performance Alliance, Pg. 10
From Start to Refinish
™
partnership · produ
improvement · kno
dependability · q
DUPONT
REFINISHER
FALL 2006
VOL 350
partnership
quality
productivity
dependability
improvement
knowledge
partnership
quality
productivity
dependability
improvement
knowledge
NEWS
contents
3
4-7
8-9
10-11
Robert W. Yearick
Editor
W. Alan McConachie
Managing Editor
Shop Safety
Robert Tambellini
Production Manager
Developing a Respiratory Protection Program for Your Shop
Marketing Associates
Project Manager
DuPont Hot Hues Winners Will Appear on 2007 Calendar
Nashville School Offers Strong Collision Repair Training
3
REFINISH RETROSPECTIVE
43 Years with DuPont Refinish
PERFORMANCE ALLIANCE
Join the All Star Team
Performance Alliance Works
Request an Estimate
Discover the Value of SMART Seminars
4
For questions and comments about DuPont Refinisher News, contact:
Email: robert.w.yearick@usa.dupont.com
Or fax: 1-302-892-5693, attention Bob Yearick
Copyright © 2006 DuPont. All rights reserved. The DuPont Oval Logo, DuPont™,
The miracles of science™, Performance Alliance™, Spies Hecker®, Standox®,
ColorNet®, ValueShade®, MasterTint®, Corlar®, SprayBase®, Nason®, ChromaSystem™,
ChromaBase®, ProfitNet™, Hot Hues™, VINdicator™, FastDry™ and Sontara® are
registered trademarks or trademarks of DuPont or its affiliates. All rights reserved.
Magazine or parts thereof may not be reproduced in any form without permission
in writing from the publisher. Address all communications to: DuPont Refinisher
News, BMP 21-1126, Wilmington, DE 19880.
Printed in U.S.A.
Visit our web site at: www.performancecoatings.dupont.com.
12
13
14
15
KNOWLEDGE CENTRAL
SMART Seminars Popular in Hawaii
PROUCT NEWS
Get productive Quality From DuPont Aerosols, Putties and Paste
8
DuPont Refinish Apparel Now Available
13
DuPont™ Sontara® Helps Wipe out ‘Re-Dos’ at Indianapolis
Shops
COLOR CORNER
Mixing & Tinting Tips for Productive Refinishers
14
16
THE LAST WORD
DuPont Refinish
A member of DuPont Performance Coatings
Only DuPont provides these automotive refinishing products
and services:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
BaseMaker®
Paint additives
Centari ®
Acrylic enamel
ChromaBase ®
Base/clear system
ChromaClear®
Clear
ChromaLusion
Colors
ChromaOne ®
Acrylic urethane
ChromaPremier®
Base/clear system
ChromaPrime™
Primer
ChromaVision ®
ColorNet ®
Corlar®
Epoxy primer
DuPont Performance Alliance
Marketing & Best Practices
FinalFil™
Glazing filler
Hot Hues™
Custom finishes
•
•
•
•
•
•
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•
•
•
•
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Imron ®
Polyurethane enamel
Kwik Clean ®
Surface cleaner
Kwik-Prep™
Metal conditioner
Kwik-Prime™
Surface Primer
MasterTint ®
Mixing color
Plas-Stick ®
Flexible Finishing Products
Prep-Sol ®
Solvent
ProfitNet ®
Shop Management System
Sontara ®
Surface preparation
URO ®
Primer-filler
VariPrime ®
Self-etching primer
VINdicator™
Color Matching System
Assurance of Quality™
Shop Management Program
Shop Safety
Developing a Respiratory Protection
Program for Your Shop
Body shop managers are faced with many challenges regarding the
protection of their employees from exposure to chemical hazards in the
workplace. Engineering controls such as ventilation systems and using less
hazardous products are the primary means of protecting employees. But
there are situations where controls are not feasible or do not completely
control the hazard. These situations call for respirators and/or other
personal protective equipment.
A Respiratory Protection Program assures that respirators are
protecting workers from inhalation hazards while they perform tasks that
expose them to those hazards. These tasks include, but are not limited
to, dry sanding, solvent wipedown, paint mixing, spray painting, and
spray gun cleaning. The program also assures that workers are physically
capable of wearing a respirator; and complies with OSHA standard
29CFR1910.134.
There are six elements to a Respiratory Protection Program:
1. Develop a written program for respirator use. EPA’s Design for the
Environment Program has developed a template for this purpose. It
can be downloaded at www.epa.gov/dfe/pubs/projects/auto/ Click
on the link labeled “protective equipment.”
2. Use NIOSH certified respirators that provide an appropriate level of
protection for each task. For a list of certified respirators by task, go
to: www.cdc.gov/niosh. Click on the link for Certified Equipment
List, then Searchable Certified Equipment List. NIOSH certified
respirators can be purchased through your DuPont Jobber.
3. Provide medical surveillance to workers using respirators at no cost to
employees. For assistance in identifying a health care provider in your
area, go to: http://www.concentra.com/ Click on Location Finder.
4. Provide respirator training. Respirator manufacturers can assist you
with this. www.3m.com/occsafety or www.bullard.com are two sites
to visit for more information.
5. Perform respirator fit testing for tight fitting facepiece respirators
only. Your respirator manufacturer can assist with this as well.
6. Establish procedures and schedules for cleaning, maintaining, and
storing respirators and cartridge change out.
Once your program has been developed, share it with your employees
and periodically assess whether it is being followed. Maintain a copy of
the program, medical and training records, and provide access for all
affected employees.
DuPont Refinisher News
3
DuPont Hot Hues
Winners Will
Appear on 2007
Calendar
’33 Ford Speedster, other classics
join vehicles of recent vintage
1933 Ford Speedster
DuPont has announced the Grand Prize winners of
the 2006 Hot Hues contest. The 12 winning vehicles
will appear on the 2007 Hot Hues Calendar and on the
website at www.performancecoatings.com, beginning in
January.
The third annual Hot Hues contest features a variety of
vehicles, including two Chevrolet Bel Airs from the 1950s
and a ’33 Ford Speedster, as well as more recent vehicles,
like a 2005 custom chopper.
The 12 Grand Prize winners, owners and painters are:
1955 Chevrolet Bel Air.
Owner: Louis Jackson, Saint Charles, Mo.
Painter: Roger Ferris, Hazelwood, Mo.
1973 Avenger Jet Boat.
Owner: Jeremy Dollarhide, Gering, Neb.
Painter: Jeremiah Gardner, Crossroadz Rod & Custom, Mitchell, Neb.
1960 Ford Starliner.
Owner/Painter: Jonathan Goolsby, Goolsby Customs & Collision, Bessemer, Ala.
1933 Ford Speedster.
Owners: Ray and Fern Barba, Paso Robles, Cal. Painter: Kurt Grimes, Grimeez Custom Paint,
Clovis, Cal.
1941 Willys
2004 Ford Mustang Dragster.
Owner/Builder: Chris Graff, California, Mo.
Painter: Tim Herron, Herron Custom Paint and Body, California, Mo.
1987 Chevrolet Suburban.
Owner and painter: Jason Moellering, Schererville, Ind.
2005 Chevrolet Silverado.
Owner/painter: Roger Rickey, Roger’s Rod & Customs, East Bethel, Minn.
1955 Chevrolet Bel Air
4
DuPont Refinisher News
2004 Ford Mustang Dragster
2005 Big Bear Venom
Pro Street Custom
1960 Ford Starliner
2005 Mustang GT Convertible.
Owner/painter: Ron Schoch, Lawrenceville, Ind.
2005 Big Bear Venom Pro Street Custom.
Owner: Jeff Houchen, Las Vegas, Nev.
Painter: Joel Stevenson, Ten Ten Custom Paint, Inc., Las Vegas
1957 Chevrolet Bel Air.
Owner: Dan Swisher, Jonestown, Pa.
Painter: Scott Schneckloth, Snick’s Rod & Custom, Manly, Iowa
2005 Rigid Custom Chopper.
Owner: David Day, Crosby, Texas
Painter: Dave Widmann, Widmann Graphic Design, West Bend, Wis.
1941 Willys.
Owner: Ted Polczynski, Muskego, Wis.
Painter: Dave Widmann, Widmann Graphic Design, West Bend, Wis.
1973 Avenger Jet Boat
DuPont Refinisher News
5
2005 Chevrolet Silverado
2005 Rigid
Custom Chopper
2005 Mustang GT Convertible
1987 Chevrolet Suburban
1957 Chevrolet Bel Air
6 DuPont Refinisher News
First Prize Winners were:
Josh Henning - Bessemer, Ala.
1959 Ford Galaxy
Marc Bertrand - L’Orignal, Ontario,
Canada 2005 Nissan Frontier
Joey Hutson - West Monroe, La.
2005 VW Beetle
Dennis Wibbelman – Everett, Wash.
1950 Pontiac Sedan Delivery
Joe Campbell - Graniteville, S.C.
1957 Chevy Pro-Mod
Joe Filek – Hampshire, Ill.
1967 Chevy Cargo Van
John Paul Townsend - Johnson City,
Tenn.
2004 Harley Davidson Electra Glide
Paul Navarro – Revere, Mass.
2006 Arlen Ness Y2K Dyna
Atlantic Customs – Peabody, Mass.
2001 Harley Road Glide
Aaron Boone - Millersville, Md.
2004 Kawasaki Vulcan
Paul Quinn – Glenolden, Pa.
1933 Chevrolet 3-Window Coupe
Kevin Kerl - Orchard Park, N.Y.
1991 Ford Mustang GT
Jonathan Joy - Pelzer, S.C.
2003 Ford F-250
McKinney’s Paint & Body – Lima,
Ohio
1955 Chevrolet 210
Jim Shively – Piqua, Ohio
2004 Chevrolet SSR
Ken Hollingsworth – Seaford, Del.
1963 1/2 Ford Galaxie Kreations
Kevin Bradley - Rio Dell, Calif.
1970 Plymouth Cuda
There’s still time to order the 2007 Hot Hues
calendars. You can use the order form from the
website at wwwperformancecoatings.dupont.com
and fax your order to 800-206-2977 or call
1-800-421-5254. Single calendar prices are $9.98,
bulk quantities start at $2.73 for 25 or more. With
an order of 25 or more, you can customize the
calendar with the name of your business.
Nashville School Offers
Strong Collision
Repair Training
DuPont name
helps attract
students
Nashville Auto-Diesel
College has followed
a classic growth path.
Established in 1919, it
originally focused on
students' needs in the
Instructor Lewis Figueroa (left) and Tommy Curtis, NADC director of collision
Nashville area. Gradually,
repair and refinishing, conduct a custom painting class.
NADC expanded to serve
students from all 50 states and 62 foreign
partnered with us and worked really closely
countries. In 1935, diesel engine technology
with us to make sure our students are trained
was added to the curriculum, followed by
on the latest products,” he says.
collision repair and refinishing technology
There are 24 instructors in the auto body
training in 1946.
program, and once NADC switched product
As the auto body program completes its
lines in 2001, they all received training from
60th year, it is experiencing growth like
DuPont representatives Jeff Pearce and
never before. Tommy Curtis, director of
Richard Scheldt. Dwayne Dean and Geary
collision repair and refinishing, says there
Fryer of O’Reilly Auto Parts, the local
DuPont Refinish jobber, also conducted
are now 493 students in the program, an
increase of 10 percent over the last three
Hot Hues training. In addition, Dean, Fryer,
years. He attributes this growth to several
Scheldt and David Brown of the DuPont
Refinish training team serve on the NADC
factors. A primary reason, he says, is the
Collision Repair and Refinishing Advisory
popularity of TV shows like “Trick My
Truck,” which glamorizes custom painting.
Committee
“They have an excellent custom painting
“They watch shows like that and suddenly
realize that collision repair might be a
course,” says Richard. “It draws a lot of
career,” says Tommy, “and they’re attracted
students to the auto body curriculum.”
Tommy says that the school places 90
to our customizing curriculum.”
Another factor, he says, is the DuPont
percent of its auto body students within three
name. Five years ago, the school switched
to six months of graduation. “Companies
from another supplier to DuPont. Now,
come in here to recruit,” he says. “They
students are trained on ChromaSystem, and
know that our graduates are grounded in
the basics of refinishing, estimating, and
those in the customizing curriculum use Hot
Hues products.
computerized frame alignment.”
DuPont and its NASCAR sponsorship
NADC
recently
joined
Lincoln
has helped bring in students, Tommy says.
Educational Services and became one of
Lincoln’s 32 campus locations in 15 different
“Everyone knows DuPont, especially with
Jeff Gordon and NASCAR. The name
states. The school is undergoing further
recognition is great.”
expansion as it builds on its reputation as
Aside from the DuPont name and
one of the nation’s top schools for autoproduct line, DuPont Refinish training was
diesel and collision repair and refinishing
another deciding factor in switching brands,
technical training.
according to Tommy Curtis. “They have
DuPont Refinisher News
7
REFINISH RETROSPECTIV E
THEN AND NOW
43 Years with DuPont Refinish
Missouri shop finds success without DRP
Hammer’s Autoworks was featured in the MarchApril 1979 issue of DuPont Refinisher News
(above and below). Under the leadership of Perrie
Stone (in green shirt) and with guidance from
DuPont’s T. J. Young (far left), Hammer’s continues
to use DuPont™ Refinish products today.
Trained as an industrial engineer, Perrie Stone moved his family from Kansas City to
Springfield, Mo. 19 years ago for both personal and business reasons.
“We wanted to live in Springfield because it’s a great place to raise kids,” he says.
And then there was the business reason: Hammer’s Autoworks; Perrie became a coowner of the 14,500-square-fooot body shop in 1988. He purchased the remainder of the
business in 2005 from Larry Lillich, who had co-owned it for 25 years.
The shop had a reputation for quality work dating back to 1963, when Clarence
Hammer opened for business. A few years later, he sold the business to his son, Ray,
who helped build it into one of the leading shops in Southwest Missouri – a shop that
was featured in the March-April, 1979 issue of DuPont Refinisher News.
Ray sold Hammer’s to Larry Lillich in 1980. Now Perrie Stone has taken over, along
with Nate Lillich, Larry Lillich’s son, who is a minority owner. Throughout this change
of ownership, two things have remained constant: a commitment to the customer and
DuPont Refinish products. It’s a combination that has enabled Hammer’s to thrive
despite the fact that it doesn’t do any DRP work.
An I-CAR Gold Class shop for the past 15 years, Hammer’s has 20 employees
(including four painters) who repair only late model (10 years or newer) vehicles.
The shop does some television advertising, but, says Perrie, “Our customers are
happy with what we did with their cars, so our strongest advertising comes from repeats
and referrals.” A five-year metalwork warranty and the DuPont Lifetime Warranty also
help maintain customer loyalty.
8
DuPont Refinisher News
Like the owners who came before him, Perrie is happy
with DuPont Refinish products and the support he gets from
DuPont and his jobber, O’Reilly Automotive.
During his two decades in the collision repair business,
Perrie has noticed a marked improvement not only in paint
products but in color matching tools.
“If you had told me 15 years ago that we would be where
we are today when it comes to color matches, I never would
have believed it,” he says. He finds the DuPont VINdicator
color retrieval system particularly helpful. Along with
ColorNet® and a ChromaVision® or AcquireRX® colorimeter
— provided when needed by O’Reilly — painters are able to
choose the correct alternate color.
“Years ago, we knew the right alternate was there, but
there was no way of finding it except through the alternate
decks, which was tedious,” says Perrie.
The shop uses ChromaSystem and ChromaPremier
products, and DuPont Sales Representative T. J. Young keeps
Hammer’s painters up to date. Says Perrie: “Whenever there
is a new product introduction, T. J. and our jobber spend the
day here to train us.”
For his part, Young says, “I wish all my customers were
like Hammer’s. They’re real professionals, and they turn out
great work.”
T. J. Young works with painters
like Ron Brazeal (above and cover)
to make sure they understand
how to use DuPont™ Refinish
products.
At right, Tom Nystrom (far
right), of O’Reilly Automotive,
and painter Larry Fulks check a
color match with the AcquireRX®
colorimeter.
Receptionist Jeanne Combs helps to keep things running smoothly
in the office for co-owners Jeff Goldenberg, Nate Lillich and Perrie
Stone (left to right in photo below).
DuPont Refinisher News
9
PERFORMANCE
ALLIANCE
Join the All-Star Team: Performance Alliance
Do you want to:
Operate More Efficiently
n Gain More Visibility
n Earn More Referrals
n Increase Your Profits… ??
n
DuPont Performance Alliance can help your shop achieve all this and more.
DuPont Performance Alliance is a network of certified collision repair centers that vehicle owners and insurers trust to deliver top-notch auto body
repair and the highest levels of customer satisfaction. Member shops earn that confidence by utilizing the latest equipment, processes and technologies, and
providing a lifetime warranty on every repair.
Performance Alliance addresses key issues that collision repair shop owners and managers face every day. Have you ever….
n Been told by an insurance agent that the company doesn’t refer work to body shops?
n
Been told by a DRP coordinator that the insurer is not adding any new shops in your market area?
n
Wanted to create Standard Operating Procedures (SOPs) for your shop, but couldn’t find the time?
n
Had a customer come back claiming that pre-existing damage to his or her car occurred at your shop?
n
Tried to produce top-quality marketing, promotional and advertising materials on a limited budget?
Join the Performance Alliance team, and you’ll get answers to these concerns and much more. Contact your DuPont representative to get started. DuPont Performance Alliance
There have been many benefits from joining the
Alliance that we could actually quantify. One of
the biggest ones was the increase in business from
2004 to 2005 – 15% across the board. And that
included things like we had lost a rental fleet that
we had as sort of a back-up repair. So when you’re looking at a 15%
increase and then you factor in the loss of a $10,000-a-month account
that we didn’t have any more, we were looking more like 20%.
And the thing that it’s also provided is an opportunity for the
customers to feedback to us through a CSI Program. We’ve been able to
quantify that and I was really pleased that the CSI rating has stayed right
at 98 and 100%. So it gives us the opportunity to know that we’re doing
our job and it’s not just because somebody left that day happy. They’re
telling us later.
Gail Dunn, Manager, Collision Center
Troncalli Chrysler-Jeep-Dodge-Subaru, Cumming, Ga.
10
DuPont Refinisher News
Works!
SOPs standardize procedures for everyone and
eliminate a lot of double steps. There’s no more
“what do I do now” questions. Each step is
spelled out so there’s no doubt about what they
should do next.
We go over the SOPs with the new people so they know which
product to use and when to use it. That makes the transition quick and
easy for them.
Bob Renteria, Shop Manager,
American Auto Body, Pittsburg, Calif.
‘Request an Estimate’
Attracts Car Owners
It’s easy and quick
Let’s face it: this is the Internet generation.
People are going to the ‘net to find the products
and services they need. And among those services
is collision repair. And that’s where Performance
Alliance comes in. With the “Request an
Estimate” feature on the Alliance consumer
website, car owners throughout the country
are selecting Performance Alliance shops to
repair their cars.
Through Yahoo and Google MSN and
their affiliated networks, Web browsers
are directed to the Alliance’s Shop Locator.
There, they can schedule an estimate from the
Performance Alliance shop in their area. It's fast
and easy for the car owner... and the shop, too!
Now Customers
Just by visiting
can Request an
Estimate from Your
Shop...
the Performanc
e Alliance™ Web
Site Shop
Locator!
Why is this feature
so exciting, useful.
..and timely?
According to a
recent announ
cement by Neilsen
media and market
/NetRatings, a
ing research, online
global leader in
searches -- rising
searches reache
Internet
39% over Januar
d an all-time high
y 2005. That means
the Internet FIRST
of 5.7 billion
more and more
to find the service
people are going
s and products
to
they are looking
for.
What does this
mean for Perform
ance Alliance
Shops?
Web traffic to our
shop locator has
soared! Traffic
has increased
to the Perform
a whopping 99%
ance Alliance
in first quarter
individuals use
Shop Locator
2006 over Q1
our shop locator
2005. Every day
-- now Perform
estimate reques
hundreds of
ance Alliance
ts come throug
shops can see
h performanceal
they convert to
exactly which
liance.dupont.com
customers.
-- and ultimately
how many
Michael Flamm
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1st Class Europea
n Authorized Coachw
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What’s more, traffic to the Performance
Alliance Shop Locator has increased
exponentially since it was first offered last
year. And now, Performance Alliance shops
can see exactly which estimate requests come
through performancealliance.dupont.com –
and ultimately how many they convert to
customers.
Here’s how “Request an Estimate” works:
1. The consumer visits the Shop Locator on
performancealliance.dupont.com and enters
his or her ZIP Code or address.
2. The consumer selects the Performance
Alliance shop from which he or she would
like to get an estimate.
3. The consumer completes and submits a short
form to request an estimate time or a phone
call from the Performance Alliance shop.
4. The consumer receives an instant
notification and an email confirming the
estimate request, branded with the shop’s
logo.
5. The Performance Alliance shop receives
an email and a fax of the estimate request.
6. Performance Alliance shops can log into
the Alliance Hub and view all the referrals
they receive from “Request an Estimate.”
Dupont Performance Alliance works! Want
to know more? Contact your DuPont Refinish
sales representative or call 608-661-0810.
Discover the Value of SMART Seminars,
DuPont Performance Alliance Training
SMART Management Seminars continue to lead the industry as
the best collision repair shop management training available today. Many
DuPont Refinish shops owners and managers have discovered the value of
these cutting-edge seminars.
Joining SMART as a DuPont-supported shop management training for
2007 are the Performance Alliance Training Seminars, a three-program
series designed to inform shops interested in Performance Alliance and
also help Alliance shops use the many tools available through Performance
Alliance.
More information on Performance Alliance training can be found at
Learning Management System (eCareerTrack) at the DuPont Performance
Coatings website: www.performancecoatings.dupont.com. You must
register for a portal account before logging into eCareerTrack. Once an
account has been created, log in to the portal and click on “Training” to
access eCareerTrack. Performance Alliance Classes are listed under the
“School of Business Management.”
Here are the three programs:
1. Understanding DuPont Performance Alliance is a one-day program
designed to help shops improve a variety of management skills and
illustrates the many services available through the Alliance.
2. Maximizing DuPont Performance Alliance – Operations guides
Alliance members through the creation of SOPs and implementation
of CSI.
3. Maximizing DuPont Performance Alliance – Marketing helps
shops use the many marketing tools and features of Alliance to
create their own unique marketing plan.
For information on SMART Seminars, call 1-800-338-7668 prompt 6,
prompt 1.
Here’s the schedule for Maximizing Your Performance
Alliance Tools: Marketing for the remainder of the year:
-Dec. 5: Washington DC
-Dec. 6: Toledo, Ohio
-Dec. 7: St. Louis
To register, log onto www.performancecoatings.dupont.
com, select “Training”; the training and registration process
can be found in the “Course Catalog” under the “School of
Business Management.”
DuPont Refinisher News
11
KNOWLEDGE CENTRAL
SMART Seminars Popular in Hawaii
Hi-Line Distributors of Honolulu sponsored SMART Cycle Time
in Honolulu in October and got a tremendous response.
“We bring SMART to Honolulu every year and our customers
depend on it. It helps us demonstrate to them that we care about
them and consider ourselves partners in their success,” said Brian
Umamoto, Hi-Line Honolulu sales manger.
More than 50 shop personnel attended. According to one attendee,
“Our shop continues to improve as a result of attending SMART
Seminars.”
“It was great to see shops come from all of the islands,” said Craig
Hogback, DuPont’s Pacific Northwest Region Business Development
Manager. “There was a great representation of
shops, large and small.”
“The team of DPC and Hi-Line, working
together, brings a lot of value to their customers,”
said program facilitator Hank Nunn. “I was
impressed by the very positive attitude in the
room.”
“SMART Seminars continue to invigorate and
assist our shops to perform at a higher level,” said
Steve White, co-owner of High Line Distributors in
Honolulu.
For more information about SMART Seminars, log onto the
DPC website and click on the training icon. SMART Seminars are
listed under “management training.”
Hank Nunn
Contact your DuPont Jobber to order products today.
PRODUCT NEWS
Get Productive Quality from DuPont
Aerosols, Putties and Paste
Does your shop need products that help cut cycle
time and improve overall quality? Then you need
DuPont Refinish Aerosols, Putties, Sanding Paste
& Cleaning Paste. DuPont Refinish products deliver
“Productive Quality” – thanks to DuPont science,
dependability and knowledge.
DuPont Refinish Aerosols, Putties, Sanding
Paste & Cleaning Paste are competitively priced
to meet the expectations of Refinishers who truly
value productivity and quality. The products are all
formulated to work best with ChromaSystem™.
They eliminate the risks of using out-of-brand
products, and they are designed for use with most local
requirements. Be sure to check the local requirements
before ordering.
A star performer is DuPont™ 2310S™ Plas-Stick®
Cleaning Paste. 2310S™ is a preparation paste that
greatly simplifies repairing unprimed plastic parts. It
eliminates the need to pre-wipe new plastic parts with
plastic cleaning solvent, reducing the number of steps
before paint. The result is increased productivity and a
simpler process.
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DuPont Refinisher News
Another heavy hitter in
the lineup is DuPont™ 2250S™ Premium High-Flow Putty.
Formulated to be used as a finishing putty to fill pin holes in body
filler, it can also be used in finessing other physical surface defects. It
dries quickly and is easy to sand. It provides an excellent surface for
primer. 2250S™ is a premium high-flow putty that helps produce an
invisible repair.
To see the complete
lineup of these products,
ask your DuPont sales
representative for the
brochure DuPont Refinish
Aerosols, Putties, Sanding
Paste & Cleaning Paste
(E-R4288).
DuPont Refinish Apparel Now Available
Now for the first time, you can order DuPont Refinish apparel for your
employees. High quality T-shirts, golf shirts and polos are available in a wide
variety of colors and in both men’s and women’s styles. You can also order
customizable T-shirts with your company logo.
Below are styles, sizes, prices
and ordering information.
1 UNIVERSITY PIQUE
- Item #600
n Cutter & Buck University
Pique
n Clean-lined with
contrasting tipping on
ribbed collar and cuffs
n Side vents, garment
washed softness
n Sizes:
Men’s: M-2XL Ladies’: S-XL
Cost: $28.17
4
2 LADIES 3/4 V-NECK
TEE
- Item #607
n Ladies’ 3/4 Sleeve V-Neck Shirt
1
3 C&B DRYTEC POLO
n Color: Faded Blue
n 95/5 cotton/spandex stretch fabric
n Size: Ladies’: S-XL
2
Cost: $15.52
- Item #602
n Cutter & Buck Drytec birdseve polo
n Double-welt ribbed collar enhanced
with spandex
n Open cuffs, Side vents
n Size: Men’s: M-2XL, Ladies’: S-XL
Cost: $29.46
3
4 C&B PIMA JERSEYTIPPED
- Item #604
n Natural/Black
n Triple tipped collar enhanced with spandex
n Open cuffs, side vents, enzyme-washed
softness
n Size: Men’s: M-2XL, Ladies’: S-XL
Cost: $29.79
To place an order for DuPont Refinish
Apparel, call 800-343-0990 or order on-line
at www.pkcomp.com/dup2
DuPont Refinish T-Shirts
Visit the website –
www.performancecoatings.dupont.com —
for up-to-date pricing and availability.
5 Ash t-shirt - Item #612
6 Indigo t-shirt – Item #613
n Size: S - 3XL
Cost: $5.62 - $8.33
CUSTOMIZED TEE SHIRT
- Item #615
n Customized Tee 100% Gildan Tee
n MINIMUM 24 PCS
n Left Chest: DuPont Refinish Logo,
Color logo: Black or White
n LEFT SLEEVE: YOUR Company Logo
n 1 Color Logo
n Set up charge will apply
n Additional cost for larger sizes
n Contact Judy @ Peter Kleine Co.
- #800-343-0990
n E-MAIL LOGO: judyw@pkcomp.com
n Call for Available colors and Sizes
n 3 WEEKS FOR DELIVERY AFTER PROOF
APPROVAL
5
6
DuPont Refinisher News
13
DuPont™ Sontara® Helps Wipe out
‘Re-Dos’ at Indianapolis Shops
Ray Skillman’s two collision centers in Indianapolis turn out more than 100 repairs each week. Key
to that production rate, as well as the high quality of jobs required at Skillman, is their choice of wiping
cloths, which are critical in eliminating “re-dos.”
“With DuPont™ Sontara® wipes we do the job once and we’re done,” says Jay George, one of
Skillman’s collision shop managers. “We don’t have nearly as much buffing from dirt or lint under the
paint. They make turning out a high quality job quicker.”
Skillman Production Manager Jay George says his team favors the Sontara® Solvent Wash & Dry
Cloth (E-4143). His painter, Jack Corman, who’s been at the location 27 years, also uses Sontara®
Static Reduction Wipes (PS-3995S) to reduce static on every vehicle, “especially on the new plastic
bumpers.”
Jeff Brown, manager of Skillman South, says his shop likes the fact that Sontara® Solvent Wash &
Dry Cloths don’t leave a residue like some others. Jeff says his painters use these blue-colored wipes to
remove solvent and dry the surface.
Jim Keeker, account representative at Automotive Color & Supply, vouches for the quality of the
Skillman operations. “They’re extremely fussy about the work they do. They’re the kind of place I’d
take my own car.”
The people at Ray Skillman and the account representatives at Automotive Color & Supply all
seem to agree: if you want to wipe out “re-dos” and turn out quality jobs, Sontara® wipes are the way
to go. According to Allen Roddy of ACS: “Once people try a Sontara® wipe, they never go back to
anything else.”
There’s good reason Sontara® wipes
don’t leave a residue, according to Rod
Cahoy, DuPont account representative.
“Most wipes are held together with a
glue that can leave a film on finishes,”
he says. “Sontara® wipes are created
with a unique DuPont hydroentangling
process. It uses thousands of highpressure, needle-like jets of water to
entangle fibers into a fabric that’s strong
and low-linting.”
Rod uses a telling demonstration to
make his point. “I put glass cleaner on
a car window, then use a competitor’s
cloth and our Sontara® wipe to clean
it away. The competitor’s cloth leaves
streaks that are easy to spot. Our
Sontara® wipes never do.”
Jobber Jim Keeker (left), Skillman Collision Center South Shop Manager Jeff Brown
(center), and DuPont Representative Rod Cahoy know the value of Sontara wipes.
14
DuPont Refinisher News
COLOR CORNER
Mixing & Tinting Tips
for Productive Refinishers
Refinishers know that precise color match is essential to maintaining
productive work schedules. DuPont Refinish provides the right training,
support and products to help. The DuPont Refinish Color Solutions Toolbox
provides extensive information on color matches, including the following:
Mixing
Tinting
If a color mix is off at all, it will affect the color tremendously. It is
If you must tint, the following tips will help you achieve a
essential to follow mixing procedures.
proper match:
• Agitation – on the mixing machine, agitate the paint twice a
• Tint to the obvious first (color, lightness/darkness, saturation).
day (first thing and halfway through the day) to meet DuPont’s
• Check all viewing angles. View in natural light.
recommendations. This will ensure the propertint strength.
• Be cautious with high-strength tints.
• Shake unopened tints before installing mixing lid.
At the scale:
• Calibrate the scale once a day and keep it in a pristine area.
If your results vary, please check for outside influences such as
wind or vibrations (from equipment).
• Thoroughly shake the resulting color immediately after mixing
(5 minutes is recommended).
• Try not to use “kill” colors.
• It is sometimes easier to leave a tint out completely and
add back slowly as needed. For example, if a color is too
red, remix leaving out the predominant red.
• Always match color in natural or color-corrected light.
• Never tint all the color, to avoid overtinting.
• Spray test panels when doing cut-in work.
• Enlist a second pair of eyes.
• Tint to a blendable match. Be careful not to overtint.
Refer to the Mastertint® color tinting chart (M4126) to see how
specific tints will move a color.
Mixing and tinting are just two of the topics covered in the Color
Improvement Guide, a key component of the DuPont Refinish Color
Solutions Tool Box, M-4434. Other topics include: Blending, Tri-Coat
Repairs, and Flop Control. The Toolbox contains all of the ChromaSystem™
color information refinishers need to help keep jobs moving through the shop
quickly and efficiently.
Every productive refinisher should have a Color Solutions Toolbox
on his workbench. For more information, contact Customer Care at
1-800-GET DUPONT.
DuPont Refinisher News
15
THE LAST WORD
Staying with the System
By Fred Wissemann
Brand Manager-DuPont Refinish
Implementing systems in your shop can have a dramatic impact on
productivity and quality. In this column, we'll discuss the value of staying with
a paint system and the risks of deviating from that best practice.
Let’s start with a simple definition: a system is a combination of parts
forming a unified whole. So what’s this got to do with paint? I’ll explain.
The average Collision Repair shop must deal with lots of uncertainty on a
day-to-day basis. That’s because the input to your shop depends on collisions,
which are the result of accidents, and the types of repairs you must deal with
depends on the type of vehicle, the extent of the damage – things that are
essentially out of your control. The more you can control the processes you
use to fix the cars in your shop, the greater your chances of repairing them
productively and delighting your customers.
Most people outside the collision repair industry have no idea what it takes
to restore a vehicle to pre-accident condition. A vehicle owner leaves his banged
up car at a shop and expects to pick it up in a few days with no evidence of the
damage that was there before.
The vehicle owner – your customer – is placing trust in several systems. He
has confidence that the insurance system will handle the claim efficiently so
that he can get his car back in minimum time and hassle. He has confidence that
the repair system used by the shop will produce a vehicle that has everything in
good working order, with parts installed properly, and is safe to drive. He also
expects the repair to hold up for the life of the vehicle. Finally, he has confidence
that the paint system will produce a finish that matches the original finish so
that no one can tell the vehicle was in an accident. Those in the collision repair
industry know this means the color must match head on and from the side, the
gloss and texture need to look the same as the rest of the vehicle, all the jambs
and under-hood colors need to be taken care of, and all evidence of the repair
- things like sanding dust, paint overspray and compound residue - must be
removed. Simple, right?
Think what would happen if you didn't have a system for doing the repair.
What if you haphazardly ordered parts, and they were not available when the
vehicle was ready for them? What if your estimates were poorly written, and you
had to constantly ask for supplements because you didn’t catch all the damage
up front? What if you had poorly trained technicians who were unfamiliar with
how to use the proper tools and equipment to get the job done? The result of not
having a good repair system would be delays, poor productivity and unhappy
customers. I’ll wager that you wouldn’t get many referrals either. Clearly not a
recipe for success.
Successful shop owners and managers know the value of having good systems
in place for all aspects of their operations. They know the entire collision repair
To request an address change or subscription cancellation, please cut along the dotted
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process is composed of various systems working together to produce a finished
job that earns a profit and customers that will recommend your shop to others.
So what’s this got to do with paint? Plenty! We don't often think of it this way,
but automotive paint is a high tech product. At DuPont, we develop and supply
paint for vehicle manufacturers worldwide as well as for the collision repair
industry. Our chemists and engineers understand the physical properties of the
OEM finish - things like chip and corrosion resistance and inter-coat adhesion.
They know what it takes to produce a repair system that has performance
characteristics similar to the original. That includes using the right pigments
for color match and light-fastness, the right resins for film toughness, the right
levels of UV screener for long-term durability and gloss retention, and the right
activators and catalysts for proper cross-linking of the paint film.
Another aspect of good paint system performance that should not be taken
lightly is the relationship among the various layers in the paint film. Depending
on the type of repair you’re doing, there could be four or more product layers
in the repair finish. All of these layers rely on some degree of chemical and
physical attraction for adhesion to the vehicle and to each other. With DuPont
ChromaSystem, all system components have been engineered to work together
to ensure good adhesion, chip resistance and long term durability. Think about
just the basecoat layer for a moment. From a bank of about 65 toners you can
make thousands of colors to match just about any vehicle. But getting a good
match also depends on the other components in the basecoat: the binders, the
balancers, and the basemakers that have unique solvent blends and additives that
influence flake control, mottle resistance and blend edge performance. Even the
clearcoat you put over the basecoat can impact the finished color. What happens
when you take out one of our branded components and substitute something
else? The more important question is, why risk it? Why risk a re-do when
the color doesn't match or the blend edge doesn’t look right? Why risk a problem
down the road with poor durability or gloss retention that isn’t up to OEM
standards? Why risk damaging your shop’s reputation?
At DuPont, we take tremendous pride in our brand - the DuPont oval - one
of the most recognized brands in the world. It symbolizes innovation, quality
and trust. When you use our coating systems you can be sure you’re getting the
full benefit of our science, our technology and our 82 years of experience as the
leader in automotive coatings.
Thank you for your business.
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