Infor Lawson Application Managed Services (AMS)

NTT DATA Fact Sheet:
Enterprise Application Services | Infor Lawson Application Managed Services (AMS)
Infor Lawson Application Managed Services
(AMS)
Cost-effective managed services for your Infor Lawson applications.
NTT DATA helps you drive improvement across your Infor Lawson systems and processes —
helping you lower your costs, reduce risk, and increase business flexibility.
Infor Lawson AMS Services
From full Infor Lawson administration support to 2nd level support, we can tailor our services to
meet your needs, cost-effectively.
Monitoring – Get Early Warnings
Stop potential disruptions before they affect users. We monitor all the layers of your application
stack 24/7.
Maintenance – Proactive Prevention
Maintain highly available and secure systems through preventive maintenance. NTT DATA’s
maintenance programs include software patching/updates, backup verification, log file
management, and many other preventative measures for Infor Lawson and third-party systems
and applications.
Support – User Productivity
Maximize user productivity and sharpen the tools your business depends on. Our support
services effectively address users’ questions, troubleshoot errors, and perform service
requests.
Program Management – Continuous Improvement
Your systems must keep pace with your rapidly changing business. We combine technical
expertise, industry knowledge, and vast experience in change management plus the processes
to create an environment of continuous improvement to keep your applications aligned
with the rapidly changing opportunities and challenges in the marketplace. New reports,
enhancements, bug fixes, and release planning are all part of our Infor Lawson program
management services.
Infor Lawson Managed Hosting and Cloud Services – Cost-Effective,
Consistent Performance
NTT DATA’s Premier Type II SAS 70 certified cloud facilities provide you with all the Infor
Lawson services you need at a cost that fits your budget. Our full suite of Infor Lawson hosting
solutions is based on world-class infrastructure and expert monitoring systems to ensure
performance and support your business strategy.
THINK SMART. ACT FAST. FLEX YOUR BUSINESS.
www.nttdata.com/americas
“NTT DATA’s Application
Managed Services provides
us the flexibility, expertise,
and peace of mind to
support our Infor Lawson
Production environment.”
— Fortune 500
Retail Manufacturing Client
Why NTT DATA
»» Infor’s 2012 Lawson
Service Partner of the
year
»» Infor Lawson enterprise
consulting since 1996
»» Hundreds of full
lifecycle Infor Lawson
engagements
»» Business and
operations emphasis
»» Best-in-class tools and
methodologies
»» Experience in Infor
Lawson HRM, financials,
PSA, and procurement
and distribution
»» Functional and technical
consultants average 10+
years of Infor Lawson
experience
»» Globally balanced
delivery and sourcing
with 75,000 NTT DATA
professionals in 40
countries
NTT DATA Fact Sheet:
Enterprise Application Services | Infor Lawson Application Managed Services (AMS)
Client Story Snapshots
NTT DATA Services
Portfolio
National Food Distributor
Challenge
The client lacked the internal resources needed to support and manage its newly implemented
Infor Infor Lawson ERP system.
Solution
The client turned to NTT DATA for remote Application Managed Services. By providing both
functional and technical support, our team consistently meets business and IT demand for
support including maintaining a 99% closure rate on business production service requests.
Result
Using NTT DATA’s AMS, this client has optimized its Infor Lawson investment.
Retail Manufacturer Distributor
Challenge
The client needed to free up and re-allocate internal Infor Lawson engineers to execute
multiple large-scale enterprise projects.
Solution
The client transitioned 90% of its Infor Lawson support to NTT DATA seamlessly.
Result
NTT DATA is enabling this client to flex its business to market changes. The client has engage
the NTT DATA Infor Lawson team in a long-term commitment that will enable their
Infor Lawson engineers to continue to execute strategic projects and adopt new technologies.
»»
»»
»»
»»
Application Services
Infrastructure Services
Cloud Services
Business Process
Outsourcing
»» Strategic Staffing
Infor Lawson
Capabilities
»» Implementations
and Upgrades
»» Strategic IT Planning
»» BPR/Process
Improvements
»» Workflow/Imaging
Integration
»» Labor Cost
Management
»» Custom Applications
and Integration
»» Design Studio
»» Portal/E-Business
Integration
»» Organizational Change
Management and
Training
»» BI, Reporting, and Data
Warehousing
»» Supply Chain Integration
Industry Experience
»» Public Sector
»» Financial Services
and Insurance
»» Manufacturing and
Transportation
»» Healthcare and
Life Sciences
»» Communications and
Media
»» Consumer and Retail
About NTT DATA
NTT DATA is a leading IT services provider and global innovation partner with 75,000 professionals based in more than
40 countries. NTT DATA emphasizes long-term commitment and combines global reach and local intimacy to provide
premier professional services, including consulting, application services, business process and IT outsourcing, and
cloud-based solutions. We’re part of NTT Group, one of the world’s largest technology services companies, generating
more than $112 billion in annual revenues and partner to 80% of the Fortune Global 100. Visit www.nttdata.com/americas
to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range
of businesses and government agencies.
THINK SMART. ACT FAST. FLEX YOUR BUSINESS.
www.nttdata.com/americas
© 2015 NTT DATA, Inc.
2015_02-FSH-Lawson_AMS