Servicing National Law Firms

Servicing
National Law Firms
Unrivalled. Unequalled. Unmatched.
CONTENTS
Who we are
3
Why choose InfoTrack
4
National online services
5
Integration6
InfoTrack searching 9
Training and support 15
REVEAL 17
InfoTrack and PEXA 22
Our brand promise
26
Catering to our client’s needs
28
Looking after you
29
Our mission
30
What we are proud of
31
WHO WE ARE
InfoTrack is a market leading information broker that provides
fast and easy solutions for all your Property, Corporate,
Personal searching and affiliated services. These include but
are not limited to National Land Searches, Property Enquiries,
ASIC Company and Business Names, PPSR Searches and
Registration and AFSA Bankruptcy Searches.
Our search capabilities support customer productivity,
profitability and growth. We proudly represent over
4,900* clients who range from the Legal and Conveyancing
to Banking and Finance industries as well as servicing
other professions such as Surveyors, Mercantile Agents,
Accountants and Government departments.
Our intuitive online system is designed so that you can order,
save and distribute your searches and related services swiftly,
with costs immediately captured and available for billing.
With the added ability to seamlessly integrate with third
party accounting software, document management and most
practice management systems, your firm is saving time and
money.
Catering to the needs of national law firms you will always come first
We live by the motto that we’re not great until our clients say
we are. You and your needs will always come first - guaranteed.
In fact one of our core values that our staff live and breathe, is
to genuinely care about the clients we work for.
We wholeheartedly believe that whilst many national law
firms have similar searching requirements, the ability to
customise in accordance with your specific needs can never be
underestimated. We understand your daily pressures and we
understand the necessity to drive down your costs. We’ll work
with you tirelessly to get the balance right because we don’t
meet our objectives until you meet yours.
* Correct at the time of publication.
3
WHY CHOOSE INFOTRACK
What is so special about us? We are a cut above the rest and
regularly leave our competitors in our shadow. With over
4,900 InfoTrack clients, it’s no coincidence that each month
we have approximately 100+ new clients coming on board.
These clients use InfoTrack because we possess the ability
to continually service them in the way they want - and we
never disappoint.
Reasons why our clients choose InfoTrack
• Seamless integration.
• A one-stop-shop for all your searching needs.
• Competitive pricing.
• Highly intuitive web based system already developed to
integrate with third party applications.
• One monthly bill for all services, with easy to follow
invoicing and powerful reporting, that can easily be
imported into most systems.
• Industry leading manual service provider to easily
manage all your registration, stamping and court filing.
• No upfront or ongoing fees, simply pay as you use.
• Friendly and helpful support staff, free onsite training
and ongoing support whenever and wherever you need
it.
• Dedicated contact points and support for chasing or
assistance – a personalised approach that ensures you
can rely on us to get the job done:
o immediate attention to urgently chase any certificates
with the authorities.
o immediate assistance with any application.
o immediate assistance with searching queries.
o immediate assistance with system or account queries.
With progressive in-house software and experienced
HelpDesk consultants who have extensive industry
knowledge, our average response time to calls is less than
10 minutes and 50% of our calls are resolved on first
contact.
This ongoing support is available between the hours of
8.30am to 5.30pm AEDT with after-hours as required.
NATIONAL ONLINE SERVICES
What’s on offer? We’re proud to offer a comprehensive
range of national online services to assist our national
firms. These include:
• ASIC Company and Business Name Searches, AFSA
Bankruptcy, PPSR and Credit Reports
• New South Wales (NSW) - Land Titles, Property
Enquiries, OSR, Sydney Water, Spatial Data, Property
Reports, eCourt filing, Title Insurance
• Victoria (VIC) - Land Titles, Property Enquiries, Title
Alerts, Water Register Searches
• Queensland (QLD) - Land Titles, Property Enquiries,
Body Corporate Searches, and Electronic Settlement
Notice lodging (unique to InfoTrack)
• Western Australia (WA) – Land Titles
• Australian Capital Territory (ACT) - Land Titles,
Property Enquiries
• Northern Territory (NT), South Australia (SA) and
Tasmania (TAS) - Title Searches, Plans, Dealings, Owner
Name Search, Street Address Search
• National Manual Services – Settlement, Stamping and
Lodging
• National Property - Title Insurance, Telco Cable
Searches, Pre-Purchase Reports, National Property
Ownership
5
INTEGRATION
Integration that is so seamless you won’t even notice it.
At InfoTrack we are experts when it comes to integration. Traditionally law firms have used
a variety of software based solutions to run their practices and as technology has evolved,
it has become more and more difficult to maintain efficient integration throughout their
business. This evolution has led to InfoTrack becoming the market leaders in providing
integration between law firm software and online searching.
Our seamless integration works well because it is built into the core of our systems, it
is not an afterthought or a quickly released feature to keep up with competition. If you
are using a practice management system from one of our supported partners, moving to
integrated searching is seamless. There is no development required, simply enable this
feature in your system and you’re up and running. Your user experience with the InfoTrack
website remains the same. This is what we mean when we say ‘seamless’. While other
providers are releasing beta versions of their integration, InfoTrack are delivering stable
and mature solutions to firms of all sizes.
Fast Facts
Benefits of integration to your firm
• We’ve been delivering integrated
solutions for over 14 years.
• Improve your order search time by up to 40%.
• We integrate with most practice
management systems.
• Over 100,000+ searches
successfully delivered via our
integrated searching technology.
• Eliminate wearing disbursement costs via
real-time cost recoveries.
• Eradicate manual bookkeeping entries.
• Advanced and practical tracking of all orders
placed with InfoTrack.
• Speediest certificates and search return in the
industry.
• eConveyancing ready with integration into
PEXA when available.
• Ability to integrate with multiple systems at
the client site such as 3E and Worksite, 3E
and MatterSphere.
• Ability to integrate with cloud based products
such as ActionStep.
• Ability to deliver integrations into client’s
proprietary systems such as GOLD at Galilee.
Who we integrate with:
AN ALLIANCE
PARTNER OF
We‘re working on the rest!
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INFOTRACK SEARCHING
National Property Searches
and Certificates
InfoTrack offers a comprehensive national range of land
searches and certificates. Our system guides you through
the process with the least amount of steps and data
required for entry.
Key features
• Bulk searching ability as well as a copy & paste option
of up to 50 titles at a time with free verification of
address and proprietor (NSW/VIC/QLD).
Pre-Purchase Reports
Pre-Purchase Reports, commonly known as building
inspections, can identify any defects or issues with a
property before its purchase.
At InfoTrack we provide a comprehensive range of PrePurchase Property Reports that can be simply ordered
with the tick of a box. We provide you with a list of reports
available, you simply select the reports you would like to
order and we will take care of the rest.
We have partnered with Diamond Property Inspections to
provide a comprehensive range of Pre-Purchase Property
Inspection Reports nationally including:
• Ability to view dealings list at the time of ordering titles
(NSW/VIC).
• building reports
• Pre-population of details for Property Searches and
Certificates (NSW/VIC/QLD).
• strata reports
• Pre-select options for commonly ordered property
certificates.
• company title reports
• National Property Ownership Search – complete one
form for national index search of all Australian Land
Registries.
| Benefits to your business
• Easy access to all State and Territory Land Registers.
• We will save 30% of your time when ordering searches
due to our sophisticated and advanced search facility.
• We believe we have the fastest certificate return in
the industry meaning you are able to prepare your
contracts in a timely manner and increase efficiencies.
• pest reports
• valuation reports
• community title reports
• pool report
• completion report
• ID survey report
• tax depreciation report
• engineers report
| Benefits to your business
Providing information to your client about the condition
of the property before the exchange of contracts, is key to
staying informed and assessing real property value.
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Manual Services
Title Insurance
Settlement, Stamping & Lodgment
Title Insurance (also known as property risk insurance),
can protect your property against risks that are related to
ownership of property, and risks that affect your right to
occupy and use your land.
Our Manual Service offerings include:
Using InfoTrack you can purchase title insurance which
protects property owners against known and unknown
risks for as long as they own the property. Title Insurance
can be purchased seamlessly during the conveyancing
process or if your client is already a home owner.
• stamping & duty assessments with the vast majority
completed within 24hrs. We maintain all OSR record
keeping/audit requirements to lodging and tracking
with OSR. Furthermore, our registered state revenue
office self-assessor is on hand to assess any complex
matters.
For more information visit:
www.infotrack.com.au/titleinsurance
Victoria Settlement Adjustment Calculator
(Victoria only)
For practitioners and conveyancers that don’t have access
to software programs that offer automated adjustment
calculators for conveyancing, InfoTrack offers a simple
adjustment tool that allows you to accurately prepare
Statement of Adjustments for your conveyancing matters.
• a dedicated national team with exceptional knowledge
and experience. You will have access to state
coordinators who will be an extension of your team.
• land registry lodgments where attendance within 24hrs
is guaranteed. A pre-examination of the documents and
their corresponding fees prior to lodgment is carried
out to minimise the need for re-lodgment.
• court filing requests that will be attended to on the
same day where our dedicated clerk will contact you
directly from court for further instructions if required.
• settlement services that provide access to an easy-touse, intuitive booking system. We attend settlements
and conduct final searches prior to returning
documentation right to your office door.
We provide a national manual service in the following
States & Territories; New South Wales, Victoria,
Queensland, Western Australia & ACT and will attend
to any requests for manual services in South Australia,
Northern Territory and Tasmania via our network of
agents.
Personal Property Securities
Register (PPSR), Search
The Personal Property Securities Register searching
tool provides a simple way to search for interests in
personal property other than land or buildings such as:
Organisational Grantor, Individual Grantor, Serial Number,
Registration or Ordinal searches.
Key features
• Bulk order functionality with auto verification of ACN,
ABN & Name.
• Auto settings to group orders into a single email.
NSW Civil Registry Electronic
Filing (eFiling)
Allows you to file your Statements of Claims with any NSW
Civil Registry, all without leaving your chair. You will have
access to every Local, District and Supreme Court in NSW
to lodge your Statement of Claim with minimal effort.
| Benefits to your business
This is the easiest and fastest way to lodge, with most
documents being turned around in 24 hours. We keep it
simple with basic forms and clear instructions every step
of the way.
• Auto issue email of specific results eg. Summary,
Certificates and Attachments, or selected results.
• Flexible delivery options from home page of PPSR
results list – Summary, Certificates, Excel options.
• Re-issue results options anytime at no extra cost–
Certificates, Summary, Excel.
• Verification and auto match of Name/ACN/ABN.
• Excel format to sort and manage results.
• Search three PPSR criteria at once including ASIC
Company Search.
| Benefits to your business
• Ability to search the Register for security interests over
an item of personal property.
• Ability to create and manage current Secure Party
Groups and Registrations.
• Quick access to company ‘current charges’ information
no longer held by ASIC.
• Having critical information handy to provide your
clients with all the data they need.
• An ability to identify all risks for your clients and their
business.
11
AFSA Bankruptcy Search
AFSA Bankruptcy Registry Searches and Extracts
To check if an individual has been bankrupt, InfoTrack
provides access to the Australian Financial Security
Authority (AFSA), bankruptcy registry, formerly known as
ITSA.
By simply entering the person’s full name and gender
we will conduct the search across the National Personal
Insolvency Index (NPII). The NPII is maintained and
updated by AFSA and contains over 500,000 records
dating back to August 1928, that have been recorded
against individuals by Australian State and Federal Courts.
Using InfoTrack gives you the ability to browse through
the list and order a full NPII.
Information contained in an extract for a bankrupted
individual includes:
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date of birth
aliases
address at time of bankruptcy
occupation at time of bankruptcy
AFSA reference
petition type
date filed for bankruptcy
date of bankruptcy entry on NPII
hearing date
summary
trustee name, address and phone number
objections if available
| Benefits to your business
This search is useful for checking if potential clients are
credit-worthy or confirming details of bankruptcy.
ASIC Company and
Business Name Search
The ASIC Company and Business Name Search provides
an easy way to order Company Extracts, Business Name
Searches, Professional, Banned & Disqualified Register
Extracts and Personal Name Extracts.
Key features
• Bulk searching ability as well as a copy & paste option
of up to 50 companies at a time.
• Free look up and verification of ACN, ABN and Name.
• Ability to order a PPSR Search and Company Search at
the same time.
• Hover over free Summary Browse before placing an
order.
• Auto email results options grouped into one email.
• Document list order option provided with each
company extract.
• Free document list lookup and order without company
extract.
| Benefits to your business
• Order ASIC and PPSR Searches simultaneously.
• Ability to import results to Excel.
• Real-time results.
• Ability to import multiple extracts.
International Company Searches
Sourced from multiple countries around the globe, this
search allows you to evaluate international risk without
any stopping or starting. Results confirm a company’s
identification, its principals’ backgrounds, their payment
history and other such critically valuable information.
| Benefits to your business
Evaluating global risk to your business will give you
the foresight to make an informed decision in your
international dealings.
National Litigation Search
This is a search that allows you to check if an individual
or company you are dealing with has a history of civil
litigation across multiple Australian Tribunals and Courts.
Litigation searching would normally take you considerable
time in researching procedures and contacting the various
registries if you were to request the searches yourself.
Using InfoTrack’s National Litigation Search, you just
provide the individual or company names, select the courts
or tribunals you would like searched and we take care of
the rest.
| Benefits to your business
Anti-Money Laundering Searches
(AML)
Australia holds firm to a strong regime to fight money
laundering and terrorism financing. The AML/CTF
Act (Anti-Money Laundering and Counter-Terrorism
Financing Act 2006), provides the means to help detect
and deter money laundering and also provides financial
intelligence to revenue and law enforcement agencies.
With AML searches you ensure you carry out a due
diligence check thereby certifying that whomever you
are dealing with has not been listed or recorded as having
laundered money in Australia.
• A powerful resource tool to assist you with undertaking
the necessary due diligence required.
• Useful when entering a new business venture, taking
on new clients or reviewing the history of another party
you have a matter with.
| Benefits to your business
Knowing who your audiences are is key to the successful
running of your business, and so ongoing customer due
diligence is critical to decrease risk.
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Credit Reports
Dun & Bradstreet
Allows users to access reports on Australian companies
with information that will be relevant to commercial
decision making. The reports include the Dun & Bradstreet
Report, Dynamic Risk Score Report and Payment
Predictor Report.
• D&B Report– provides a solid foundation for making
your medium-to-higher risk decisions. It determines
the stability of new or existing customers by assessing
a firm’s operations, credit history and financial
performance to help you make daily credit decisions,
plan sales calls, discover business opportunities,
evaluate tender applications and assess major suppliers
for government or private contracts.
• Dynamic Risk Score Report– combines all the
information about a business in the commercial credit
bureau and calculates the probability of default in an
easy to read Dynamic Risk score.
• Payment Predictor Report – based on past payment
performance this report creates a Dynamic Delinquency
Score (DDS), which is a predictive model measuring the
probability of a business paying in a severely delinquent
manner.
| Benefits to your business
Faster facilitation of and more confident credit decisions
without the need for costly, labour intensive account
analysis.
CreditorWatch
Commercial reports that provide clients with a way
of assessing the credit worthiness of any business in
Australia.
Publicly available ASIC and/or ABR data:
• ABN and/or ACN
• Names – legal, trading,
main, previous, other
• Locality
• Entity type
• Entity status
• Class and subclass
• GST Status
• Registration date
Risk Data (if present):
• Payment defaults (unique to CreditorWatch) –
Creditor, amount outstanding, payment due date
• Court judgments – plaintiff, action type, judgment
amount, action date, nature of claim, proceeding
number and location
• Mercantile enquiries (unique to CreditorWatch)
– Registered date, mercantile agent and contract
number for mercantile agent
• ASIC insolvency notices – notices relating to; external
administrations; wining up notifications (ASIC,
voluntary and members); schemes of arrangements;
deregistration’s
• Credit enquiries
CreditorWatch Credit Score:
• Current score
• 12 month historical score trend
• Trading recommendation
| Benefits to your business
• Turnaround in real-time.
• Reports available for all Australian businesses.
• Reports contain unique data from CreditorWatch’s
25,000 customers in the form of payment defaults
and mercantile enquiries left by mercantile agencies.
• Reasonable cost.
• Ability to order multiple reports.
• Bulk importing feature.
Person Locator Search
TRAINING AND SUPPORT
This is a searchable database that can be used to track a
person down and verify their last known address, as well
as other valuable information. Specifically designed for
the investigative, finance and tracing industries and with
over 130 million Australian records, this unique product
provides fast results on Australian residents.
InfoTrack has a dedicated approach to providing close
support and free training to its users, especially when
rolling out to our larger firms and national clients. As we
take the time to truly understand your business model,
we can confidently offer first class, regular, state based
training sessions to get your firm up and running in no
time.
| Benefits to your business
Whilst InfoTrack’s system is intuitive and simple to use,
there are many free preview features and functionality
that users can be shown to avoid costs on unnecessary
searches.
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Process serving.
Getting in contact with customers.
Finding debtors.
Dealing with return mail.
With our training sessions, you can expect:
• product training to allow knowledge transfer that will
offer a greater search experience.
Project Searches & Interpreted
Offline Searching Support
InfoTrack supports a complete offline searching service
where we assist with high volume searches. InfoTrack staff
can input searches into your account for users to access
results. A data entry fee is applicable and quotations are
provided with all project searches for approval.
InfoTrack can also assist with high volume project
searching where our staff can attend to the application of
searches for complex matters requiring investigation with
authorities to determine available results or searches.
These include the likes of covenant searches, identifying
burdened and benefited land, pinpointing specific parcels
of land providing cadastral and overlay plans, searching
roads, laneways and more complex pipelines and remote
areas.
• prompt handling of administration tasks associated with
the setting up and billing so you’re not weighed down.
• provision of local account management with a national
account manager overseeing all aspects of the service
to enrich your client experience.
HelpDesk Support and Offline Searching
Communication with our clients is everything to us. Our
National HelpDesk team is focused on end-to-end client
services and is unsurpassed in the marketplace. They
provide ongoing HelpDesk support to all clients and are
available between the hours of 8.30am to 5.30pm AEDT,
with after-hours support available where you require it.
InfoTrack National HelpDesk phone: 1800 738 524
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POWERFUL DATA VISUALISATION
17
Perspective is everything.
Wrapping our brains around the incredible masses of commercial data that we, as the
legal industry players of today have to manage, can be labour and time intensive not to
mention daunting at the best of times. Depending on both what you are looking for and
how you want to represent your data, you have a long drawn out process to ensure you
deliver the correct data analysis to your client.
One inaccurately interpreted data feed or an error in reviewing and managing the
commercial information on hand and it could put you on a serious back foot with your
valued client.
The legal industry with all its multitude of players, now more than ever, requires
the undertaking of more sophisticated searching. With the need to search different
government databases and better understand and interpret the content of multiple
searches, it has never been more critical to offer better visualisation of data.
Enter REVEAL
Powered by InfoTrack, REVEAL offers a far easier way of
analysing, interpreting and presenting information that will
save you valuable time and allow you to present information
to your client in an easier and more understandable manner.
Ordering your corporate searches has never been so easy.
Using our InfoTrack system, you will have the ability to extract
and display the data in a visualised format allowing you to
manage your data explosions in a more productive manner.
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REVEAL features
Who would use REVEAL?
Any practitioner who wants to work efficiently and effectively.
• All relationships from the company extract are
connected and identified in a diagram or visual format.
• Customise the view with the workspace either manually
or with 4 standard layouts provided.
A Commercial Lawyer
• Filter results by Company, Persons, Addresses,
Documents or Relationships (including Directors,
Shareholders, Grantors and Secured parties).
• who can provide quicker due diligence checks on
acquisitions for clients with the ability to easily perform
follow on searches instead of reviewing manual results.
• Show/hide information that may not be relevant to
the matter either one by one or by group including
Company, Persons, Addresses or Relationships.
• who can swiftly understand a company his/her client is
purchasing and offer the visual detail needed to assist with
the completion of the transaction.
• The workspace is clean and clear to read for the user
with additional ability to zoom in/out by mouse or menu
option.
• who deals with Probate Estate Matters - REVEAL
visualisation will improve the practitioner’s ability to more
easily set the scene to the Will executors/beneficiaries and
make them aware of the deceased’s assets and liabilities.
• Perform follow on or subsequent searches which prepopulates all relevant information in search forms to
perform further searches.
• who deals in Debt Collection Matters - REVEAL
visualisation will allow a thorough assessment of a
debtor and whether they are worth pursuing, saving you
unnecessary time investment.
• who practises family law and can better communicate
the position of his/her client through the visualisation of
relationships.
An Accountant
• who through REVEAL can understand the relationships,
usually for tax purposes, so that returns are correctly
represented and lodged.
A Banker
• who through REVEAL visualisation can more clearly make
decisions around business lending, insolvency or mergers
and acquisitions deals.
• All follow on or subsequent searches are automatically
updated to the workspace within the document panel.
• Highlight relationships which are contained within the
extract to bring attention to them.
• Generate PDFs and print them or generate images to
insert into power-point presentations.
• Export information into Excel with information being
separated into Companies, People, Addresses and
Documents for easy reference.
• Auto save functionality which allows you to save your
workspace as you go.
• Easily review search results already performed from
within the workspace.
• Global search for finding and narrowing search results.
• Reset option if the user wants to start the workspace
over again.
REVEAL benefits
UNIQUENESS
• REVEAL allows you to analyse complex company
structures quicker because users are clearly able to
identify relationships from a single page visual print out.
Depending on how complex the entity and legal matter,
users can save as much as 1 – 3 hours using REVEAL.
We don’t just believe we’re a cut above the rest, we prove
it with our technology.
• REVEAL reduces human error and minimises business
risks as data is re-used and populated saving typing
errors and as a result incorrect searches being ordered.
• REVEAL shares the same DNA as our InfoTrack system.
No doubling up on systems means we give you one
system that offers a seamless, painless experience.
• REVEAL takes your client service to a new level as it
allows you to present results and findings to clients in a
far more comprehensible manner.
• An intuitive platform that doesn’t need a degree to work
out what you need to do. Get on to the workspace and
get revealing.
• REVEAL gives smaller firms a competitive edge by
analysing data quicker and providing a higher level of
service to customers.
• Ability to create a workspace on past searches ordered
giving you freedom of perspective time and time again.
• REVEAL increases your profitability because it reduces
your workable hours, not your billable ones.
• No subscription fee, no extra charge to your service fee.
No hidden costs. Enriching your search experience is
our number one priority.
• Autosave functionality where your workspace saves as
you go.
• REVEAL improves your workflow – because it fits in
with your current processes and further simplifies the
understanding of information.
• REVEAL enables firms to meet risk and compliance
obligations by having a raw extract and visual option to
check off against.
Get in touch
for a REVEAL.
Better understand your complex corporate structures
and allow REVEAL to drive home your decision making
to another level through the influence of powerful
visualisation.
For more information, webinar attendance dates, a no
obligation demo or an informal chat, get in touch today.
Denis Niclair
General Manager, Major Accounts
m 0418 564 151
e reveal@infotrack.com.au
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INFOTRACK AND PEXA
Intelligence, wisdom,
true reality &
intuitive knowledge
bringing you nothing else when it comes
to eConveyancing
With all the buzz in the market about PEXA and
eConveyancing it’s easy to get lost amidst the various
messages flooding the market, but there is nothing to
panic about. As a major sponsor of PEXA, InfoTrack is here
to provide you with all the information and assist your
need for a seamless transition from paper to electronic
conveyancing. We will ensure that there are no surprises
and that you are PEXA ready when it is available via
InfoTrack in 2015.
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What to do right now
Register your interest in PEXA on the
InfoTrack website and we will keep you upto-date on all the latest eConveyancing news
and advise you of all important dates and
developments.
InfoTrack also hosts free eConveyancing
webinars every fortnight to show how PEXA,
together with InfoTrack, will revolutionise
the way settlements are conducted. These
webinars demonstrate the PEXA system, and
give you the opportunity to ask any questions
regarding eConveyancing and the future of
conveyancing with electronic settlements.
You can register for one of these webinars on
the InfoTrack website.
NEXT STEP:
Visit:
www.infotrack.com.au/pexa, where you can
start the registration process with PEXA and
nominate InfoTrack as your PEXA sponsor.
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The Participation Agreement
All users of PEXA will be required to enter into
a Participation Agreement. This is an agreement
between PEXA and the user, authorising the use
of the PEXA platform to perform conveyancing
transactions as provided by PEXA to the
Sponsor and will be updated from time to time.
A Participation Agreement must be signed by a
person who is authorised to execute documents
on behalf of the entity subscribing to PEXA
(evidence to support this authority will be
required).
NEXT STEP:
This Agreement will be made available to all
InfoTrack clients in 2015 when PEXA will be
available on the InfoTrack system.
“Don’t panic, just wait.”
Subscribe to our newsletter:
econveyancing@infotrack.com.au
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Verification of Identity (VOI)
Verification of Identity will need to be completed
by all PEXA users as part of their registration.
Its purpose is to verify the identity of parties
involved with conveyancing transactions.
NSW legislation provides that VOI requirements
will need to be met for mortgage lending only
from 1 January 2015. All other dealings are to
follow six months later.
To complete VOI, individuals who are Australian
citizens or residents will need to provide original,
up-to-date documents in one of the following
categories. It must be reasonably satisfied that
the prior category cannot be met before using a
subsequent category:
1
Australian Passport (or foreign passport with an
Australian visa grant notice evidencing an Australian
resident visa)
+ Australian drivers licence or Proof of Age Card
+ change of name or marriage certificate if necessary
2
Australian Passport (or foreign passport and an
Australian visa grant notice evidencing as Australian
resident visa)
+ full birth certificate, citizenship certificate or
descent certificate
+ Medicare, Centrelink or Department of Veterans
Affairs card
+ change of name or marriage certificate if necessary
3
Australian Drivers Licence or Proof of Age Card
+ full Birth Certificate, Citizen Certificate or Descent
Certificate
+ Medicare, Centrelink or Department of Veterans
Affairs card
+ change of name or marriage certificate if necessary
NEXT STEP:
InfoTrack will be adding a VOI product to our
national services in early 2015.
“Don’t panic, just wait.”
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Digital Certificates
Digital Certificates will allow subscribers to
electronically sign documents when using PEXA.
All PEXA users required to sign documents
and settlement statements will need a Digital
Certificate. Any number of people will be able to
prepare documents in PEXA but potentially only
one person is required to sign them.
If you have multiple people in your organisation
signing documents in PEXA, each individual will
be required to have their own Digital Certificate.
However, if you have multiple people working
on documents but only one person signing them,
then you will only need one Digital Certificate.
The Digital Certificate will be issued in the name
of the person nominated to be the Subscriber
Manager. The Subscriber Manager can then
request additional certificates for other staff in
their organisation as required.
Digital certificates will be stored on an
encrypted USB and be PIN protected to make
them secure.
NEXT STEP:
InfoTrack will assist its clients in purchasing
Digital Certificates in 2015 when they will be
required.
“Don’t panic, just wait.”
Getting ready for PEXA
1
Visit: www.infotrack.com.au/pexa
or subscribe to our newsletter by
emailing:
econveyancing@infotrack.com.au
2
Expression of interest:
Ensure you use PEXA via InfoTrack
www.infotrack.com.au/pexa
3
Onboard via PEXA
www.infotrack.com.au/pexa
Informal chat
Get in touch with
Matthew Perriam,
General Manager, Products, with
any queries you may have.
m 0448 469 936
e econveyancing@infotrack.com.au
25
OUR
BRAND
PROMISE
we promise to:
•provide a professional service that clients will find
responsive, honest and timely.
•continuously improve our service by proactively
welcoming suggestions and seeking feedback.
•ensure our clients have all the information they
need at their fingertips to run their business
efficiently.
•provide our customers with relevant and up to date
news and publications.
•set clear expectations and deliver on those
commitments.
27
CATERING TO
OUR CLIENT’S
NEEDS
We live by the motto that we’re not great until our clients say we are. You and your
needs will always come first - guaranteed.
We wholeheartedly believe that whilst many national law firms have similar
searching requirements, the ability to customise in accordance with your specific
needs can never be underestimated. We understand your daily pressures and we
understand the necessity to drive down your costs. We’ll work with you tirelessly
to get the balance right because we don’t meet our objectives until you meet yours.
LOOKING
AFTER YOU
Sydney | Melbourne | Brisbane | Perth
We have a head office in each state who
together with their own teams will be at
your beck and call to ensure you get what
you need to run your firm efficiently.
Simply get in touch, and we’ll be on hand
to support you as and when you need.
Denis Niclair
General Manager, Major Accounts
Geoff Dowling
Major Accounts
Business Development Manager
Penny Young
National Relationship and
Support Manager
m 0418 564 151
e denis.niclair@infotrack.com.au
m 0418 498 343
e geoff.dowling@infotrack.com.au
m 0413 829 507
e penny.young@infotrack.com.au
Level 15, North Tower
459 Collins Street
Melbourne VIC 3000
Level 7, 243 Edward Street
Brisbane QLD 4000
Level 8, 135 King Street
Sydney NSW 2000
29
OUR
MISSION
An easier way to search* with the support and
integration you need.
*Property. Corporate. Personal.
Since the beginning, we have focused on providing
first class search capabilities that will delight our
audiences by improving their end to end workflow.
Part of our solution offering includes integration
which serves to further power our clients
profitability and growth.
WHAT
WE ARE
PROUD OF
At InfoTrack we understand that a happy
client can only come from happy staff.
Our culture is based on caring about
our workforce so that in turn we care
about our customers. These awards
are a testament to our drive and
determination to do best by our clients.
31
InfoTrack
eConveyancing support
Matthew Perriam
General Manager, Products
m 0448 469 936
e econveyancing@infotrack.com.au
National HelpDesk
p 1800 738 524
f 1800 738 533
e helpdesk@infotrack.com.au
Sales
p 1800 738 524
e sales@infotrack.com.au
Level 8, 135 King Street,
Sydney NSW 2000
DX 578 Sydney