Key Trends in Enterprise Mobility – Shaun Collins, CCS

Key Trends in
Enterprise Mobility
Shaun Collins
CEO
@shauncollins
shaun.collins@ccsinsight.com
Evolving from a PC/Notebook World to Smartphone/Tablet/Hybrid World
Key Trends in Enterprise Mobility
© CCS Insight
2
2
Mobility Is Now Much More Than Just Mobile
Key Trends in Enterprise Mobility
© CCS Insight
3
More Devices Compete for Share of Wallet
Unit shipments, UK, 2014 from 2013
Wearables
(1.9 million
units in 2014)
11%
Mobile phones
Tablets
PCs
-14%
-19%
Source: Mobile phones and tablets: CCS Insight forecasts, PCs:
Context
Key Trends in Enterprise Mobility
© CCS Insight
4
Employees Have Several Internet-Connected Devices in Their Work and Personal Life
0%
5%
10%
15%
20%
25%
30%
3%
1
2
13%
3
24%
Average: 4.1
Number of
devices
4
26%
5
16%
6
9%
7
4%
3%
8
More than 8
Note: the UK has the
highest average devices
(4.5) and France the least
(3.5)
1%
Base: All respondents (1,207)
Q11: Across your personal and business life, how many Internet-connected devices do you use in total?
Key Trends in Enterprise Mobility
© CCS Insight
5
... Which Is Reflected in the Devices Used by Those with Highly Mobile Jobs
81%
77%
68%
59%
47%
23%
Laptop
Smartphone
Tablet
Never out of office
Out of office more than 50% of the time
Base: All respondents (1,207). Never out of office (249) Out of office less than 50% of time (129)
RQ11: Which of the following devices does your organisation give you access to for work purposes?
Key Trends in Enterprise Mobility
© CCS Insight
6
Core Themes
Enterprise computing
is mirroring
personal computing
Enterprise mobility
is emerging as a
mission-critical platform
Key Trends in Enterprise Mobility
© CCS Insight
7
Mobility in Focus as Business (and Disruption) Accelerates
Key Trends in Enterprise Mobility
© CCS Insight
8
Mobility at the Centre of European Rising IT Budgets 2014
0%
10%
20%
30%
40%
Server virtualization
50%
60%
Tablet PCs
41%
DR/BC
Smartphones
40%
Mobility
37%
BI/BA/data warehousing
Backup for virtual servers
Custom app development
Net management and monitoring
Network-based security
Virtual networks and storage
Identity and access management
Mobile applications
European IT Project Priorities, 2014
Key Trends in Enterprise Mobility
© CCS Insight
9
Complexity and Confusion Dominates
PC manufacturers
Integrators and managed
service providers
Cloud
(platform as a service)
App platforms
Operators
Mobile
hardware
manufacturers
Key Trends in Enterprise Mobility
Security and
management
© CCS Insight
10
The Three Phases of Enterprise Mobility Market Evolution
2010-2013
2013-2016
2016+
Consumerisation of IT
Mobile first
Digital enterprise?
 iOS support
 Multi-device
 Wearables and sensors
 Experimental apps
 Targeted apps
 Intelligent apps
 Point products
 Platform
 Architecture
 Risk
 Enablement
 Transformation
Devices
Key Trends in Enterprise Mobility
Apps
© CCS Insight
Information
11
Mobility Maturity Levels within Enterprises Vary
60%
30%
10%
Data classification
Multi-OS support
Mobile collaboration
Agile app development
Mobile device management
Mobile app management
Middleware and APIs
Bring or choose your own
device policies
Centre of excellence
Business engagement
Workspace integration
New user experiences
Foundation
Enable
Holistic
Key Trends in Enterprise Mobility
© CCS Insight
12
Many of These Trends Have Already Begun to Be Felt
45%
Tablet PCs
41%
Mobile business apps
Mobile devices replacing PCs
86%
82%
33%
Smart home
20%
Wearable technology
23%
78%
65%
63%
% saying the trend will have an impact in the next 10 years
% saying the trend is already having an impact
Base: All respondents (1,207)
Q39: Do you envisage any of the following IT trends having an impact on the way your business operates in future?
Key Trends in Enterprise Mobility
© CCS Insight
13
Custom App Strategies: The Wild West

User demand outstripping supply

Abundance of Windows desktop and Web apps

Many considerations: devices, architectures, developer toolkits and back-end systems

Shift to app workflows and contextual apps

Limited skillsets and support capabilities
Key Trends in Enterprise Mobility
© CCS Insight
14
Mobile IT Architecture Critical to Mobility Strategy
Device and connectivity management
Content and file management
Application management and security
Identity and access management
Back-end integration and middleware
Application development
Analytics and reporting
Key Trends in Enterprise Mobility
© CCS Insight
15
Privacy and Security Are of Even Higher Priority
$46B
20%
30%
80%
60%
per year
more hacks
higher costs
make financial
transactions online
concerned about
being watched via
devices
Source: HP, Kaspersky Lab Consumer Security Risks Survey, 2014
Key Trends in Enterprise Mobility
© CCS Insight
16
Privacy and security may be barriers to some but not all

Constant challenges from regulators and customers

The security of personal and professional cloud will be important

Dilemma in making information valuable and relevant and therefore useful

Google Now and Big Data are good examples here
Key Trends in Enterprise Mobility
© CCS Insight
17
Challenges Increasingly Sophisticated and Largely Organisational

Speed and governance

Cost visibility, business case and measurement

Culture

Change management
Key Trends in Enterprise Mobility
© CCS Insight
18
Mobile Centres of Excellence: New IT Competencies in Mobility
Business case
development
Use case
development
Key Trends in Enterprise Mobility
Do I fully understand
user requirements?
Can I align IT
initiatives
to business
outcomes?
Data
management
Risk
assessment
Do I understand the
value and sensitivity
of the data?
Do I understand cost
and likelihood of
risks?
© CCS Insight
19
So What?
Key Trends in Enterprise Mobility
© CCS Insight
20
Key IT Focus Areas in 2015




Applications and development
Security, identity and access management
Back-end architectures for mobility
Change management and managed services
Key Trends in Enterprise Mobility
© CCS Insight
21
Shaun Collins
CEO
shaun.collins@ccsinsight.com
+44 (0)7836 699970
@shauncollins
CCS Insight
EMEA:
268 Bath Road
Slough
SL1 4DX
UK
Tel: +44 8450 574223
www.ccsinsight.com
North America:
21574 Castleton Street
Cupertino
CA 95014
Twitter: @ccsinsight
info@ccsinsight.com
US
Tel: +1 408 886 1745