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Emergency Services, Enforcement
and Defence Leadership and
Command Management
Summit 2015
Inspirational Insights and Practical Strategies to Enhance
your Leadership Effectiveness in the Unique and Challenging
Emergency Services, Enforcement and Defence Operational
Environment
FEATURED SPEAKERS
Commissioner Greg Mullins AFSM
Fire and Rescue NSW
Associate Prof Tony Walker ASM Acting Chief Executive Officer
Ambulance Victoria
Air Commodore Christine Tolson Director General Supply Chain
Royal Australian Air Force
Brigadier Peter Gates Commandant of the Australian Command and
Staff College
Department of Defence
Assistant Commissioner Scott Lee APM National Manager Protection
Australian Federal Police
Colonel Susan Coyle Deputy Commander Joint Task Force 636
Australian Army
Pre-Summit Workshop
24 August 2015
Summit
25 & 26 August 2015
Post-Summit Workshop
27 August 2015
Crowne Plaza Melbourne
Assistant Commissioner Michael Fuller Central Metropolitan Region
NSW Police Force
EXPLORE
Assistant Commissioner Craig Howard Security and Intelligence
Division, Corrections Victoria
Department of Justice
Assistant Commissioner Stephen Fontana Crime Command
Victoria Police
Critical skills for leading in high
pressure environments
Robert Purcell Assistant Chief Fire Officer
Metropolitan Fire Brigade
Rodd Sciortino Manager National Operations, Aviation Rescue and
Firefighting
Airservices Australia
Lieutenant Commander Stephen Delo Head, Officers Initial Training
Faculty
Royal Australian Navy
Wing Commander Kathryn Carlisle Air Force Officer, Australian Border
Force - Operations Group, Headquarters Maritime Border Command
Department of Immigration and Border Protection
Norm Free Manager Emergency Management Planning
Emergency Management Victoria
Chris Cunningham Principal Psychologist
Sentience Consulting
Adam O’Donnell Executive Coach
Corporate Commando
Monique Longhurst Principal Consultant
Aspire Personal Development and Consulting
Christian Anderson Principal Consultant
Christian Anderson Consulting
Victoria Rose Director
Training2live
Lisa Keedle Emergency Management Projects Coordinator
Yarra Ranges Council
John Young General Manager, AMSA Search and Rescue
Australian Maritime Safety Authority
Strategies for successful interagency
collaboration during an emergency
Inspirational stories of effective and
resilient leadership from the front line
Enhancing leadership culture within
your organisation
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Fax: +61 2 8239 9777
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Booking Code - I
Key Skills to Enhance Leadership at all Levels o
Day One
25 August 2015
Commissioner Greg Mullins AFSM
Fire and Rescue NSW
8.30 - 8.55
Registration and Morning Coffee
11.30 - 11.45 Questions and Discussion
8.55 - 9.00
Official Welcome and Opening Remarks from
the Chair
11.45 - 12.20 CASE STUDY
9.00 - 9.35
OPENING KEYNOTE CASE STUDY
Being a leader within the Defence Force often requires the ability
to interact with a wide range of staff from varying backgrounds,
including uniformed and civilian. Awareness of team dynamics
and the ability to modify your communication and command
style is a key component to successful leadership in this type
of environment. Brigadier Gates has had over 25 years of
experience in both operational and organisational positions, and
has widespread knowledge of the skills required to effectively
lead a highly diverse workforce. Discuss:
• Strategies for successful engagement with staff
• Adapting your leadership style to suit the context
• Key values and characteristics required to succeed in a command and control environment
Responding to a critical incident: Efficient
leadership and collaboration
The initial response by Emergency Services, Enforcement
or Defence organisations to a critical incident can have
a significant impact on the outcome. The chances of
minimising harm and achieving a successful result are
increased by effective leadership and proficient interagency
collaboration. Assistant Commissioner Michael Fuller
has vast experience in leading the response to critical
incidents, having taken charge of police procedures such
as Operation Hammerhead in response to the Martin Place
siege in Sydney last year. In this session, he will discuss:
• Strategies for working effectively with other agencies
• The importance of a swift response in a crisis
• Successfully operating in very high stress situations
Assistant Commissioner Michael Fuller Central
Metropolitan Region
NSW Police Force
9.35 - 9.50
Successfully leading a diverse workforce
Questions and Discussion
Brigadier Peter Gates Commandant of the Australian
Command and Staff College
Department of Defence
12.20 - 12.35 Questions and Discussion
12.35 - 1.35 Networking Lunch
1.35 - 2.35
9.50 - 10.25 CASE STUDY
Critical skills for successful leadership in high
pressure environments
Leaders in Defence, Emergency Services and Enforcement are
often called upon to operate in complex, uncertain and rapidly
changing environments. This requires a very particular set of
skills, given that an appropriate and efficient response is often
demanded in high-stakes circumstances. In this interactive
panel discussion, leaders from a variety of organisations will
draw on their experiences to discuss the types of leadership
skills that are crucial within this unique environment. Explore:
• Practical strategies to lead effectively
• Different leadership styles and identifying the most appropriate response for any situation
• Common challenges faced by leaders
Enhancing community resilience and safety
through effective communication
Leaders working within the Emergency Services environment
require the ability to convey important information to both
their teams and the wider community before, during and
after times of crisis. As Assistant Chief Fire Officer, Robert
has first-hand experience of preparing communities for
emergency events, as well as taking responsibility for
firefighter safety during emergencies. In this session, he will
explore the critical skills required to empower communities
and lead teams in times of crisis. Explore:
• Key strategies for engaging with the community
• The importance of communicating with your team
• Developing resilience in adverse circumstances
Wing Commander Kathryn Carlisle Air Force
Officer, Australian Border Force - Operations Group,
Headquarters Maritime Border Command
Department of Immigration and Border Protection
Rodd Sciortino Manager National Operations, Aviation
Rescue and Firefighting
Airservices Australia
Norm Free Manager Emergency Management
Planning
Emergency Management Victoria
John Young General Manager, AMSA Search and
Rescue
Australian Maritime Safety Authority
Assistant Commissioner Craig Howard Security and
Intelligence Division, Corrections Victoria
Department of Justice
Assistant Commissioner Scott Lee APM National
Manager Protection
Australian Federal Police
Robert Purcell Assistant Chief Fire Officer
Metropolitan Fire Brigade
10.25 - 10.40 Questions and Discussion
10.40 - 10.55 Morning Tea
10.55 - 11.30 CASE STUDY
Enhancing organisational leadership: A Fire and
Rescue NSW case study
The key to highly effective operations within Emergency
Services, Enforcement and Defence is developing a
successful leadership model within the organisation. Fire and
Rescue NSW has recently adopted a new approach to their
leadership style, promoting innovation and opportunities for
their staff to lead teams more effectively. Commissioner Greg
Mullins AFSM, the first person from Fire and Rescue NSW
to be appointed as both Chief Fire Officer and CEO and to
have come from the ranks, will draw on his own extensive
leadership experience to discuss the successful initiatives
implemented by his organisation. Explore:
• The importance of empowering leaders
• Providing the right training for the right people
• Overcoming the challenges of leading in an Emergency Services environment
INTERACTIVE PANEL DISCUSSION
2.35 - 3.10
CASE STUDY
Effective incident management in a high stakes
environment
Working within an Enforcement setting requires leaders to
proficiently manage incidents as they arise, particularly when
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of your Organisation
the wellbeing of the community or their team members could
be jeopardised. An effective leader also has the capacity to
manage their personnel in stressful and often high stakes
circumstances. Assistant Commissioner Stephen Fontana
now heads up the Victoria Police Crime Command, which is
responsible for conducting high level specialist investigations
to disrupt and prevent serious and organised crime. In this
session, he will discuss:
• Keeping calm under pressure
• Effectively communicating during a crisis
• Key strategies for successful incident management
Assistant Commissioner Stephen Fontana Crime
Command
Victoria Police
3.10 - 3.25
Questions and Discussion
3.25 - 3.40
Afternoon Tea
3.40 - 4.20
EXPERT COMMENTARY
Leadership at all levels: How to lead with integrity
Agencies within Emergency Services Enforcement and
Defence have a clearly identifiable command structure, and
leaders of varying seniority operate within this hierarchy. A
critical component to the success of these organisations is
to ensure that effective leadership is taking place at all levels,
not just at the very top. In this session, Victoria will draw on
her background with the Australian Army Reserves to explore
strategies for leading with integrity at every level within an
organisation. Discuss:
• Being accountable for your decisions in all situations
• Knowing how to communicate effectively in high stress environments
• Key strategies for dealing with staff performance issues
Victoria Rose Director
Training2live
4.20 - 4.30
Questions and Discussion
4.30
Concluding Remarks from the Chair
NETWORKING RECEPTION
4.30 - 5.30
Strat
Day Two 26 August 2015
8.30 - 8.55
Morning Coffee
8.55 - 9.00
Opening Remarks from the Chair
9.00 - 9.45
OPENING CASE STUDY
Lessons learned throughout an Australian
Defence Force career
Traditionally, Defence has been a male dominated field with
men occupying all of the senior leadership roles within the
organisation. However, the number of women reaching
higher ranks has been steadily increasing, and they bring
with them a unique perspective to leadership. From joining
the Royal Australian Air Force as a Supply Officer Cadet in
the 1980s, Air Commodore Tolson has successfully worked
her way through the Defence Force ranks. In this session,
she will reflect on her own leadership journey and the
lessons learned along the way. Explore:
• Do men and women lead differently?
• The importance of female leadership with Defence
• Challenges faced by leaders in high pressure environments
Air Commodore Christine Tolson Director General
Supply Chain
Royal Australian Air Force
9.45 - 10.00 Questions and Discussion
10.00 - 10.45 CASE STUDY
Strategies for leading a rapidly changing
workforce: An Ambulance Victoria case study
Organisations within Emergency Services, Enforcement
and Defence are typically quite hierarchical in structure,
implementing a tactical style of leadership. The
demographic of the Ambulance Victoria workforce has
changed dramatically over the past decade with a shift
from a predominantly male, vocationally trained paramedic
workforce to a younger, increasingly female tertiary trained
one. This can change the dynamic and type of leadership
required to achieve the best outcome. As a leader, Tony
has taken responsibility for operational service delivery
and thousands of paramedics and volunteers throughout
Victoria. In this session, he will discuss:
• Key opportunities and challenges associated with a changing workforce
• Successfully leading a cross generational workforce
• Effective engagement strategies
Associate Prof Tony Walker ASM Acting Chief
Executive Officer
Ambulance Victoria
10.45 - 11.00 Questions and Discussion
Make the most of your Liquid Learning experience, join us to
network over complimentary canapés and drinks
Follow this event on Twitter using the event hashtag
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updates!
11.00 - 11.15 Morning Tea
11.15 - 12.00 CASE STUDY
Leading from the front: Being decisive in
challenging circumstances
One of the defining features of great leaders in a
command and control environment is their ability to lead
decisively as part of their team. This requires them to
work alongside their staff to get the job done, as they
understand that a well performing team is better able
to cope in difficult circumstances. Colonel Susan Coyle
has vast leadership experience both within Australia and
overseas, having recently returned from Afghanistan
as the Deputy Commander of Joint Task Force 636. In
this session, she will draw on her own experience as a
successful leader, discussing:
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tegies for Improving Interagency Collaboration During Times of Crisis
• Strategies for making difficult decisions under pressure
• Leading effectively from the front
• Getting the most out of your team
• Practical tips for stress reduction
• New technologies being implemented for trauma therapy
• Strategies for building resilience
Colonel Susan Coyle Deputy Commander Joint
Task Force 636
Australian Army
Chris Cunningham Principal Psychologist
Sentience Consulting
12.00 - 12.15 Questions and Discussion
12.15 - 1.15 Networking Lunch
1.15 - 2.00
3.50 - 4.00
4.00 - 4.30
EXPERT COMMENTARY
Christian Anderson Principal Consultant
Christian Anderson Consulting
2.00 - 2.15
Questions and Discussion
2.15 - 2.50
EXPERT COMMENTARY
Developing and refining leadership skills for the
armed forces
Personnel joining Defence must develop a specific set
of skills in order to achieve career success. In particular,
there are certain leadership qualities and attributes that
are sought from those seeking to be effective Officers and
Leaders. As the Head of Officer Initial Training at the Royal
Australian Naval College, Lieutenant Commander Delo has
a deep understanding of the foundation skills and attributes
that emerging leaders require for a career in Defence. In this
session, he will discuss:
• Taking ownership of your development as a young leader
• Key strategies for developing resilience
• The importance of critical reflection and self awareness
Lieutenant Commander Stephen Delo Head,
Officers Initial Training Faculty
Royal Australian Navy
2.50 - 3.00
Questions and Discussion
3.00 - 3.15
Afternoon Tea
3.15 - 3.50
EXPERT COMMENTARY
INTERACTIVE CLOSING ROUNDTABLE
Future challenges and opportunities for leaders in
Emergency Services, Enforcement and Defence
Leaders in Defence, Emergency Services and Enforcement
are often called upon to operate in uncertain, complex and
rapidly changing environments that require a unique set of
skills. The effectiveness of an organisations’ leadership can be
a critical predictor of their appropriate and efficient response in
high-pressure and high-stakes circumstances. This interactive
roundtable will enable delegates to re-visit key themes from the
two days of the conference, discussing:
• Effective leadership styles
• Common challenges facing leaders
• New trends and practices emerging across different organisations
Identifying different styles of leadership through
behavioural profiling
Not all good leaders are alike, and multidimensional leaders
understand that great leadership requires a range of
competencies. They are aware of both the strengths and
weaknesses in their personality traits, and use this knowledge
to increase their overall effectiveness. As well as this, they are
better able to understand and work with different personality
types within their teams. In this expert commentary session,
Christian will offer practical advice to assist leaders in
strengthening and honing their skills, including:
• How the DiSC assessment system can help you to discover your leadership style
• Increasing self-awareness and knowledge
• Key strategies for facilitating better teamwork and reducing conflict
Questions and Discussion
Adam O’Donnell Executive Coach
Corporate Commando
Concluding Remarks from the Chair
and Summit Close
4.30
ABOUT THE EVENT
Leaders in the Defence, Emergency Services and Enforcement community
must develop unique skills to cope with the demands of leading in uncertain
and challenging circumstances. The services also share a command and
control structure, where leaders face different leadership challenges to typical
managers and must navigate the traditional hierarchy in order to progress.
This event will provide leaders with the valuable opportunity to share
their practical experiences in the challenging and complex operating
environment of Emergency Services, Enforcement and Defence.
Inspiring case studies and insightful expert opinion will provide delegates
with crucial skills that promote effective leadership in physically and
psychologically demanding circumstances.
Distinguished and exceptional leaders will present case studies that will
highlight the unique characteristics of highly effective leaders in command
and control environments. Upcoming and existing leaders will have the
opportunity to learn from those who have progressed through the ranks
and have met the challenges of leading in complex situations. Expert
facilitators will equip leaders with the skills that are essential for success.
The Emergency Services, Enforcement and Defence Leadership and
Command Management Summit 2015 is a fantastic opportunity for
leaders to maximise their leadership potential by developing their skills,
sharing their experiences and building their professional networks.
Strategies for dealing with stress and trauma in
the line of duty
Leaders in Emergency Services, Defence and Enforcement
are sometimes exposed to potentially traumatising
circumstances. It is therefore, important for them to have
strategies in place to deal with any negative impact arising
from these types of situations. Not only that, but leaders must
be able to build resilience to deal with the cumulative effects
that their duties may have on their health and wellbeing.
Having provided ongoing psychological support for personnel
involved in the Black Saturday bushfires, Chris has extensive
knowledge regarding how leaders can build and maintain
psychological resilience. In this session, he will discuss:
Phone: +61 2 8239 9700
Fax: +61 2 8239 9777
www.liquidlearning.com.au
WHO WILL ATTEND
Middle to Senior Level Officers across a range of organisations in the
Defence, Emergency Services and Enforcement Community including:
•
Army, Navy and Air Force
•
Ambulance Services
•
Department of Defence
•
State Emergency Services
•
Policing
•
Customs and Border
•
Justice and Corrections
•
Emergency Management
Protection
•
Search and Rescue Services
Pre-Summit Workshop 24 August 2015
9.00 - 4.30
Refining emergency management processes: Interagency collaboration and community engagement
In an emergency situation, it is often necessary for a wide range of agencies to work together to coordinate the most effective response. This
collaboration takes place before, during and after the event, and frequently involves working with the community to develop emergency management
response processes. Information sharing enables all parties to reduce the threat of the hazard they are facing, and successfully execute a strategy to
better manage the situation. This interactive workshop is designed to assist Emergency Services, Enforcement and Defence agencies to coordinate
their approach to critical situations, as well as working with other relevant stakeholders to ensure the safety of the community. Lisa will assist you in
developing and honing key skills and strategies to achieve optimal service delivery during emergencies. Explore:
• The importance of hazard planning, and being prepared before an emergency strikes
• Strategies for successfully engaging with the community and key stakeholders
• Effective communication with other agencies at all stages of an emergency incident
• The benefits of post event debriefs and evaluation
• Empowering and developing community resilience
• Increasing organisational capacity to respond during a critical incident
• Successfully operating in a high stress environment
Expert Facilitator: Lisa Keedle Emergency Management Projects Coordinator
Yarra Ranges Council
Lisa has worked in Facilitation and Community Engagement for over 16 years. Her background in Agriculture, Emergency Services and Adult Education
has allowed her to have a broad understanding of how communities come together to provide input and effective participation in any community
engagement, research or consultation process. Lisa worked on reviewing bushfire Community Education programs for CFA after the 2009 Bushfires.
Her unique work experience has spanned from policy to practice, especially focused on communities in emergency. Lisa currently works in local
government a with keen understanding of trusted networks at a local level.
Post-Summit Workshop
27 August 2015
9.00 - 4.30
Key skills for resilient leaders in challenging environments
Leaders operating within Emergency Services, Enforcement and Defence must frequently work under challenging, physically demanding and high
pressure circumstances. In some cases the stakes are high and the response to a given situation may mean the difference between life and death for
those involved. In these types of environments, leaders require a unique set of skills to effectively command their teams and achieve success in complex
operational situations. In particular, leaders at all levels require the ability to bounce back when they are faced with challenges and difficult situations, as
well as the capacity to act decisively when it counts. In this practical interactive workshop, Adam will draw on his career in Special Forces to help you
develop the crucial leadership skills for your role. Discuss:
• How to inspire confidence in your team
• Be an ethical leader: Do what is right, and not what is easy
• Identify how best to utilise your key strengths within the leadership framework at your organisation
• Build your confidence
• Make the best decisions you can with the information you have
• Develop self-awareness about your strengths and weaknesses as a leader
Expert Facilitator: Adam O’Donnell Executive Coach
Corporate Commando
Adam O’Donnell served in British and Australian Special Forces for over 17 years, during which time he conducted peacekeeping operations in Bosnia,
led counter-insurgency operations in Afghanistan and managed the logistics of a successful ascent of Mt Everest via the North Ridge.
Out of uniform, he was engaged as a consultant by the ADF to deliver nationwide improvements in Base Security after the failed 2009 terrorist plot to
attack Holsworthy Army Barracks.
He is now Managing Director of Corporate Commando, a consulting practice that helps businesses develop leaders worth following.
WORKSHOP SCHEDULE
•
8.30 - 9.00
•
11.00 - 12.30 Session Two
•
3.00 - 3.20
Afternoon Tea
•
9.00 - 10.40 Session One
•
12.30 - 1.30 Lunch
•
3.20 - 4.30
Session Four
•
10.40 - 11.00 Morning Tea
•
1.30 - 3.00
•
4.30
Close of Workshop
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Session Three
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Booking Form
Crowne Plaza Melbourne
1-5 Spencer Street Melbourne, VIC 3008
Ph: +61 3 9648 2777
Emergency Services,
Enforcement and Defence
Leadership and Command
Management Summit 2015
24, 25, 26 & 27 August 2015
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