Library Information Analyst

THE UNIVERSITY OF ARIZONA
TUCSON, ARIZONA
EMPLOYMENT OPPORTUNITY
POSITION TITLE: LIBRARY INFORMATION ANALYST
DEPARTMENT: University Libraries/Access & Information Services (AIS) Department
CLASSIFICATION: Classified; 1.0 FTE
HOURS/SCHEDULE: Monday - Friday 9AM - 6PM; as needed, Library personnel may be required to
change schedules.
POSITION SUMMARY:
The Library Information Analyst serves as a lead training coordinator and manager of Information,
Reference & Referral processes. The incumbent will design, develop, maintain and coordinate training,
in collaboration with others, for all Access and Information Services (AIS) staff and student employees,
which will require a high degree of computer/digital fluency in using instructional/training software. The
incumbent is responsible for reference performance oversight and feedback to staff across all AIS
service sites. The incumbent will also provide courteous customer service, information, reference and
technology assistance, and will coordinate the work of and supervise student employees working at AIS
service sites.
This position works in an environment where team members are located in four libraries across campus:
Main, Science-Engineering, Special Collections and Fine Arts; working 24/5 and weekends for the
purpose of supporting the education needs of customers and for promoting a safe and secure learning
environment in the various libraries. The incumbent supports the library in its mission and vision in
providing excellent customer service, by serving on functional and cross-functional teams, and by
improving student awareness of the suite of services and resources offered by the library through
participation in campus public programming, student education and success events. As needed, the
Library Information Analyst performs all work necessary to meet the changing needs of the Libraries'
customers. As a result of those needs, work patterns and schedules may change.
The University of Arizona has been ranked 83rd on Forbes 2015 list of America's Best Employers in the
United States! For more information about working at the University of Arizona, see
http://employment.arizona.edu/.
DUTIES AND RESPONSIBILITIES:
Reference Services and Training Coordination (50%):
* Acts as one of three lead coordinators and managers of the library's Information, Reference & Referral
processes. As such, duties will include designing training (e.g., updating and selecting appropriate
delivery methods), and performance oversight and feedback to staff providing Information, Reference
and Referral services.
* Works in collaboration with AIS and Research & Instruction to provide discipline specific training and
to ensure AIS employees meet reference competencies across all sites.
* Provides leadership by maintaining a working knowledge of issues and trends in Reference Services
and training and eLearning tools (specifically those associated with academic libraries and customer
related technology).
Primary authority for managing and coordinating:
* Responsible for all student Information & Referral training including developing consistent
expectations and training, creating and maintaining training syllabus for all employees, and ensuring
training is easily accessible through the AIS course management site.
* Assesses accuracy and effectiveness of training, including analysis of supporting data.
* Manages LibAnswers online reference technology platform, including maintenance of AIS entries and
consultation with other teams/stakeholders.
* Manages and coordinates all virtual reference services including scheduling, reviewing transcripts for
quality, and providing feedback and guidance to staff.
* Acts as a liaison with other Library departments through drafting, and recommending and advising on
processes, products, procedures and policies.
* Supports library Information, Reference & Referral working group in identifying training needs at the
program and individual level, and provides learning opportunities for the AIS staff regarding reference
tools, databases and reference interview techniques as well as one-one-one follow-up training and
learning opportunities for individuals to ensure information, reference and technology competencies
are met.
Customer Service (25%):
* Provides Information & Referral assistance to the campus community and general public at multiple
integrated (reference, technology and circulation via online chat and email) public service desks.
* Acts as primary reference trainer, and as such, public service desk hours are performed through onthe-job training, shadowing and observing staff.
* Locates library information, resources, materials and services.
* Negotiates overdue circulation accounts, and answers billing and collections questions.
* Troubleshoots software, computers and other equipment.
* Acts as liaison in regard to reporting criminal activity or emergency situations, building problems,
library equipment problems and other incidents while providing public service desk hours.
* Coordinates the work of and supervises student employees.
Library-wide and Department Leadership Participation (25%):
* Attends library-wide meetings to keep informed and provides input on library matters.
* Actively participates and follows-up on assignments in projects, selection committees, meetings,
discussions and training sessions, or fills in for others on projects.
* Facilitates meetings, makes presentations as needed, and participates in data based decision making.
* Utilizes specialized software (quantitative and qualitative analysis) to assist with the collection,
organization, compilation and assessment of team customer data to demonstrate quality of work and to
continually improve customer access.
* Creates, maintains and updates work processes documentation.
MINIMUM REQUIREMENTS:
*Bachelor's degree AND five years related library experience; OR nine years related, progressively
responsible library experience; OR any equivalent combination of experience, training and/or education
approved by Human Resources.
SALARY/BENEFITS: $37,654-$46,484 annually, plus an outstanding array of benefits that include: health,
dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and
holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state
retirement plan; access to UA recreation and cultural activities; and more!
OPEN/CLOSE DATES: Posted: 6/11/15. Open Until Filled. Application Reviews Begin: 6/17/15.
FOR FULL DETAILS AND TO APPLY: Go to The University of Arizona's CareerTrack application system at
http://www.uacareertrack.com/ and search for Job #58728. Complete a classified staff application
form, and be prepared to attach a resume and letter of interest that describes how your qualifications
and experience are fitting for this position. Application materials mailed/emailed to the department will
not be accepted. The UA conducts pre-employment screenings for all positions, including work history,
academic, criminal and driver's license checks. For questions regarding The UA CareerTrack system
contact: 520-621-3662; TDD 621-8299 (M-F 8-5).
The University of Arizona is an Equal Employment Opportunity - Affirmative Action Employer-M/W/D/V.