Migration to LiveLink and data clean-up

Migration to LiveLink and data clean-up
CASE STUDY
Business Challenge
About Telenor
Telenor Group is one of
the world’s leading mobile
operators and one of the top
500 global companies by
market value. With 33,000
employees worldwide and
more than 150 million mobile
subscriptions
around
the
globe Telenor has mobile
operations in 12 markets and
in additionally 17 markets
through its ownership in
VimpelCom Ltd. The company
was founded in 1855 and builds
on nearly 160 years of telecom
experience.
Deploying a new corporate ECM system
(Opentext Livelink) at a Telenor branch, with
approximately 1500 employes, and migrating,
with the smallest possible business downtime,
around 1.5 TB / 3,1 million individual files
of user generated content into a new single
content repository while preserving the initial
data structure, the relevant metadata and all
the existing access rights related to the content.
Part of the migration process should be a
complete clean-up of the existing data, so that
only the relevant business data will be migrated
into the new system.
Main requirements were
„„ Migrating content from filesystems to Opentext Livelink ECM repository
„„ Mapping and correcting user permissions
„„ Incorporating additional properties inherited from third party data source
„„ Separating and housecleaning the existing content
„„ Monitoring and customized logging
Solution - Migration using
About MPS
Multipass
Solutions
is
an
independent
software
vendor and consultancy with
broad experience in ECM.
We offer flexible award
winning software solutions
for document and forms
processing,
secure
data
entry, system integrations
and business data clean-up
to raise business efficiency,
lower operating costs and
create a unified, secure
business IT environment.
email: info@multipasol.com
web: multipasol.com
First, our team conducted an evaluation
of the previously existing systems and IT
infrastructure to understand the customer pain
points and needs to offer the best approach
and architecture for the migration to OpenText
Livelink. After that using our MPS Voyager
toolkit we mapped, scanned and analyzed all the
existing corporate data stored across multiple
network drives. Addition information was
gathered from the Telenor staff using various
questionnaires. During the scanning all files
were grouped into the following sub categories:
• Business relevant files
• Multimedia files
• Files necessary for operations and research
• Damaged files
• Files with unknown extensions
• Banned/Black-listed files
Next, based on the result, we cleaned up all the
data, removing duplicates, fixing damaged files,
separating non-business data and archiving
outdated, or inactive content. The automated
clean-up resulted in a 50% decrease in the
number of files and a 33% decrease in the total
volume of the content to be migrated. Next we
migrated all relevant business data into the
new system using MPS Voyager and its built
in, up to date Opentext Livelink connector (one
of the many built-in ECM connectors). These
connectors allow MPS Voyager to load data into
the target system with unprecedented speed,
through the target system API, only limited by
the target system itself. Furthermore, Voyager
also allows to preserve the existing metadate
during the migration, moreover, it also allows to
automatically add new metadata to the content,
based on predefined rules. After the main
migration an additional delta migration was
conducted, to migrate the data that was created
during the time of the first, main migration.
Finally MPS also organized trainings for the
employees to get to know and fully understand
the improved features of the new system and
make their change to Livelink as seamless
as possible. Of course MPS also provided full
technical support and maintenance throughout
the whole project and for the upcoming months
after the migration.
Results
„„
„„
„„
„„
„„
„„
„„
Archiving app. 1 million files that had not been accessed for 2+ years
Deleting duplicates and inappropriate content to comply with internal policies
Reducing saving costs and improving system efficiency
Fixing damaged data, for better system and search efficiency
Cleaning up data before migrating (app. 50% decrease), thus shortening migration time
Migrating all relevant business data to the OpenText Livelink,
with all related metadata
Implementing a new unified ECM
repository, with numerous options unavailable with the previous set up
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