March-April EnRoute - New Jersey Transit

February 2007
Hoboken Terminal Turns 100
Classic structure positioned for future growth
S
tart spreadin’ the news…
The city that gave birth to Francis
Albert Sinatra is also the city that
will mark the 100-year anniversary of the
birth of one of the most renowned transportation centers in the United States —
Hoboken Terminal.
As the historic anchor of the MileSquare City hits the century mark, it is
undergoing a $115 million rehabilitation
that will resurrect its commuter ferry
operations and propel it into its next 100
years of transportation and cultural significance.
“Restoration of the Hoboken Ferry
Terminal will continue to enhance the
already rich intermodal transportation
services that are available and help move
customers locally and through our extensive system of intrastate connections,” said
NJ TRANSIT Executive Director George
Warrington. “In addition to transporta-
tion benefits, investments in this facility
will help to enhance Hoboken’s economic
vitality.”
A maritime center for the world
In the early 1800s, the Hoboken waterfront was a resort area, and its many
advantages eventually contributed to the
city’s position as one of the world’s major
maritime centers in the second half of the
19th century.
In 1904, the Delaware, Lackawanna &
Western Railroad (DL&W), which would
later become the Erie Lackawanna Railroad, developed plans for a railroad terminal on the waterfront and commissioned
famed architect Kenneth Murchison to
design a new, fireproof commuter railferry terminal to replace the outmoded,
wooden terminal built in the 1880s. A fire
destroyed that structure in 1905, and
caused the DL&W to step up construc-
tion of the new facility. The entire job was
completed in 16 months, and on February
25, 1907, the DL&W opened the new
Hoboken Terminal, the fifth and current
terminal at the site.
The new terminal featured Beaux-Arts
as its primary architectural style, with references to English Victorian architecture
and emerging American amusement parks
of the era. The exterior was clad almost
entirely in ornamental copper, giving both
an elegant appearance and contributing to
its fireproof qualities. Stained glass manufactured by Tiffany was set atop the main
waiting room, giving the station one of
the finest aesthetic appearances in the
United States. Stained glass skylights also
lined the ceiling of the elaborate second
floor ferry concourse, one of the largest
unobstructed spaces in the world.
Another innovation was the train shed,
developed by DL&W Chief Engineer Lin-
coln Bush. At the time, train sheds were
enclosed, causing the exhaust from steam
engines to become trapped inside and creating an unpleasant, smoky atmosphere.
Bush’s low shed featured open channels
above the tracks, allowing all smoke to
vent while still protecting customers from
the elements. This type of train shed
became the new standard.
Public Service’s extensive trolley system
served the DL&W’s Hoboken Terminal
on opening day. Public Service then built
a larger, two-level trolley terminal connected to the DL&W's Hoboken Terminal. The trolley terminal was located
where the existing Hoboken Bus Terminal
stands today. In 1949, trolley service was
discontinued as Public Service transitioned
from trolley to bus service in Hudson
County. The original steel beams from the
trolley terminal are now used to support
the existing Hoboken Bus Terminal.
Hoboken Terminal was the flagship
property of the DL&W, and remains the
only ferry and commuter rail terminal still
in operation in the United States. It was
added to both the New Jersey Register of
Historic Places and the National Register
of Historic Places in 1973.
A boon for the local economy
From its 1907 opening, Hoboken Terminal has played a defining role in shaping Hoboken’s community and economy,
and as the hub of transportation, it
became a thriving location for commerce
and the site of several firsts. Did you
know that:
t The first electrified train on the
DL&W, operated by Thomas Edison,
departed Hoboken in 1930 and traveled to Montclair.
t One of the first central air-conditioning
units in a major building was installed
at Hoboken Terminal. Electrically
operated paddle fans circulated air that
was chilled by blocks of ice and dispersed through a network of ducts.
t The first wireless phone was used in
Hoboken Terminal.
Through the years, many cultural, business and entertainment enterprises have
sprung up around the terminal, which
A view from the early days of Hoboken Terminal shows different elements of architecture – from the English Victorian style of the famous clock tower to the large signs and
bold illumination of the entrance evoking an American amusement park ambiance. A replica of the clock tower will be built this year.
(Continued on Page 2)
A major transportation hub
T
hrough the years, Hoboken Terminal has remained a hub of
activity. No matter where you are
going, there is a good chance we can get
you there through Hoboken via various
modes of transportation.
Train
Several rail lines serve Hoboken
Terminal. These lines connect counties in
northern and central New Jersey as well as
Orange and Rockland (N.Y.) counties
with Hoboken and New York City.
Lines include:
t Port Jervis Line
t Pascack Valley Line
t Main/Bergen County Line
t Montclair-Boonton Line
t Morris & Essex Lines
t North Jersey Coast Line (weekdays)
t Raritan Valley Line (weekends)
You can reach many popular
destinations, such as the Newark Liberty
International Airport, the New Jersey
Performing Arts Center, and Montclair
State, Rutgers and Princeton universities.
Trains also operate to several beaches
along the Jersey Shore, and Monmouth
Park racetrack during the summer.
You can transfer at the Frank R.
Lautenberg Rail Station at Secaucus
Junction and travel to Trenton or New
Brunswick on the Northeast Corridor or
down to the Jersey Shore on the North
Jersey Coast Line.
NJ TRANSIT plans to begin offering
new rail service to the Meadowlands by
fall 2009, and start bi-directional service
on the Pascack Valley Line by early 2008.
(Continued on Page 7)
Message from the
Commissioner of
Transportation
A
t 100 years old, Hoboken Terminal is one of the crown jewels
of our transit system, representing a bygone era that is being transformed to better serve bus, rail, light rail
and ferry customers. We’ve already
restored the main waiting room to its
original historical grandeur. We added a
Hudson-Bergen Light Rail station stop,
which you can use to travel as far south
as Bayonne or as far north as North
Bergen. We also recently completed
Message from
the Mayor of Hoboken
pedestrian and structural upgrades in the
bus lanes to improve the travel experience for our bus customers.
Currently, we are working with
The Port Authority of New York &
New Jersey to restore the terminal’s original ferry slips to improve connections
and service for ferry customers. Finally,
working closely with the cities of
Hoboken and Jersey City, we plan to
transform the 65-acre terminal and yard
complex into a mixed-use community
hub that will become a new destination
and gateway on the Hudson River
Waterfront.
On behalf of Governor Corzine,
NJ TRANSIT and the Board of Directors,
I would like to thank you for riding our
services and using Hoboken Terminal.
W
e are proud to be the host
city of one of America’s most
magnificent transportation
centers. The 100th anniversary of Hoboken Terminal is a reminder of the city’s
transportation roots and how the terminal serves as an economic engine that
Sincerely,
Jon Corzine
Governor
Kris Kolluri
Transportation Commissioner and
NJ TRANSIT Board Chairman
u
u
u
Board of Directors
Kris Kolluri, Esq.
Transportation Commissioner &
NJ TRANSIT Board Chairman
drives our city, county, state and region.
The terminal’s multiple transportation
options are among the key quality of life
reasons that 40,000 residents choose to
live here. It’s also a favorite destination
for many train, bus, light rail, PATH
and ferry customers who are traveling to
Hoboken’s schools, world-class restaurants, businesses, entertainment or recreational destinations.
Moving forward, we look forward to
working with NJ TRANSIT on the
shared vision of transforming this transportation hub into a model commercial
and retail center, creating yet another
destination in our great city.
Happy Birthday Hoboken Terminal!
Sincerely,
Mayor David Roberts
Myron P. Shevell
Vice Chairman
A. Matthew Boxer, Esq.
Governor’s Representative
Bradley I. Abelow
State Treasurer
Flora M. Castillo
Kenneth E. Pringle
Patrick W. Parkinson
u
u
u
George D. Warrington
Executive Director
Hoboken Terminal turns 100 (Continued from Page 1)
terminal, where the main waiting room
has been returned to its original BeauxArts splendor, and the concourse area has
been improved.
Phase two of the overall ferry terminal
rehabilitation project continues with the
reconstruction of the finger piers and floor
substructure to restore ferry service to five
of the original six slips. The sixth slip is
scheduled to become a ferry museum.
This current phase also includes the
reconstruction of the famous clock tower.
In a nod to the grandeur of yesteryear,
the elegant clock tower — at 225 feet
of New York & New Jersey. The restoration of ferry service into the original
slips will allow for expansion of ferry
service and greater flexibility in providing
commuter service between New Jersey
and Manhattan. Also, a team led by
LCOR is working with NJ TRANSIT to
redevelop the terminal and portions of the
rail yard as a mixed-use, transit-oriented
complex. LCOR is known for passenger
terminal development at Washington
Union Station, Grand Central Terminal
and the JFK International Arrivals
Terminal.
Workers take a break in front of the rising Hoboken Terminal, circa 1906. The steel skeleton of the landmark
clock tower can be seen rising in the background.
also played host to the Hoboken Festival.
The terminal has been the setting for
numerous movie, television and video
productions during its storied existence.
This includes three Oscar-winning feature
films — “On the Waterfront,” “Funny
Girl” and “Age of Innocence” — and
music videos by Eric Clapton and the late
Luther Vandross.
Building for the next 100 years
Hoboken Terminal continues to benefit
from investments to improve its structure
and functionality for customers.
Rehabilitation work started in 1996
and is expected to continue through 2008.
Completed work includes roof replacement, structural repairs to ferry slips and
restoration of the interior of the rail
The main waiting room at Hoboken Terminal was historically restored, including its wooden benches, grand
staircase, chandeliers and stained glass manufactured by Tiffany.
high, the most prominent feature of the
terminal — will again grace the waterfront
skyline at the location it was originally
constructed. The tower was taken down in
the early 1950s after enduring structural
and weather damage. A tall, skeletal-steel
radio tower replaced it eventually, and
now has been removed as part of the
overhaul. The new clock tower is expected
to be completed by the end of this year.
Teaming up for transit-oriented
development
The restoration of Hoboken Terminal
is being carried out as a joint effort between NJ TRANSIT and The Port Authority
The rehabilitation work continues at Hoboken Terminal as scaffolding surrounds newly installed copper cladding
at the corner of the ferry slips.
2
The overall master plan for the terminal renovation seeks to:
t Improve intermodal functionality to enhance the NJ TRANSIT customer experience and operational efficiency between
rail, light rail, bus, PATH and ferry.
t Maximize economic return from an
underutilized real estate asset through
transit-oriented development.
t Reactivate the historic terminal as a
waterfront gateway that serves as a
transportation terminal and a mixeduse community hub.
(Continued on Page 3)
Hoboken Terminal turns 100 (Continued from Page 2)
The addition of restaurants and retail space will transform a traditional passenger terminal into a new destination along the Hudson River waterfront.
t Promote economic development and
capitalize on public investment in the
terminal building.
"We look forward to working with
NJ TRANSIT and LCOR to achieve a
transit-oriented development plan that
will complement the character of our
community and deliver the mixed-use
opportunities that enhance the quality of
life for residents," said Hoboken Mayor
David Roberts.
“Hoboken Terminal has played a defining role in shaping our community. It is a
vital transportation hub that has spurred
our economy for the past century. I am
delighted that NJ TRANSIT is restoring
this historic structure to its former grandeur, but with modern amenities, to serve
our current transportation and retail needs.
This is truly an important project for both
Hoboken and the metropolitan region.”
Hoboken. If you are thinking about moving
to the Hoboken area, you may want to
consider one of these offers.
Renaissance Realty Group, courtesy of
NJS Enterprise Developers, is providing
free transportation on Hudson-Bergen
Light Rail for one year with the purchase
of a new condominium unit at the
Neapolitan complex, located at the 2nd
Street Station stop in Hoboken. They also
are offering a free two-zone bus intrastate
pass for one year with the purchase of a
condominium unit at the Bella Vista in
Weehawken.
Creating partnerships to benefit
new residents
NJ TRANSIT is teaming up with local
businesses to encourage more transitoriented development in and around
If you are interested in finding out
more about these offers, you can contact
them at www.RenaissanceRealtors.com or
(201) 533-1800.
Keeping an eye on the system
The “dugout” is critical to Hoboken’s rail mission
I
n a small, corner office above the
concourse of Hoboken Terminal,
NJ TRANSIT staff works behind the
darkened glass to coordinate the movement of customers and trains in and out
of Hoboken Terminal.
Overlooking Tracks 1-17, the only hint
that they are there comes from the glow of
the computer monitors that link them to
the core of their mission, which is to make
sure our customers move through the ter-
Monitoring service in the dugout
The dugout houses the chief trainmaster, senior trainmaster and others who
coordinate all train and crew movements
into and out of Hoboken Terminal. The
room is open about 20 hours a day,
coordinated with the rail schedules of the
Hoboken Division. The Hoboken
Division includes all trains on the Morris
& Essex, Main/Bergen County, Pascack
Valley, Montclair-Boonton and Port Jervis
morning rush between 6 a.m. and 8:30
a.m., and the evening rush between 4:30
p.m. and 7:30 p.m., but they are ever
watchful at all times, especially with the
customer connections between lines and
modes of transportation. “There is a
domino effect in this terminal. What happens on one line can quickly affect the
others.”
can’t leave their terminal without the sufficient number of crewmembers. The staff
also makes sure the crews are rested and in
their regular rotation.
If a request for special assistance comes
in, such as a need for a wheelchair or
medical attention, they notify the crews,
and make the necessary arrangements or
adjustments to cover the need.
Communications and
coordination are critical
A child and a violin
The dugout operates with a small staff
using three separate computer terminals,
multiple phone lines (including a direct
line to train dispatchers), radio communications and other equipment to monitor
service in and out of the terminal. They
also have the ability to make announcements, if necessary, particularly during
service interruptions when information
quickly changes.
According to Brian, lost and found situations are commonplace, and just one of
the many tasks that fall into the dugout’s
role at Hoboken Terminal. “Recently, we
had a schoolchild leave a violin on a train,
and Rita took care of that,” he said. “She
was able to quickly locate the train with
the missing instrument, which we got
right back to the student.” Most lost and
found requests go to the Customer Service
Office, but there have been plenty of lost
Overlooking the concourse at Hoboken Terminal, the dugout provides our rail employees with a clear view of
arriving and departing trains.
minal safely and on time. Customers exiting a train or pursuing their next destination might glance upward and wonder
what actually goes on in the small,
bustling workspace affectionately called
the “dugout.”
“We closely monitor every train that
comes and goes, using the Train Management and Control (TMAC) system,” said
Chief Trainmaster, Hoboken Rita Whitley.
“We can see the whole railroad just as a
train dispatcher does.” NJ TRANSIT uses
TMAC to track and control all of the rail
movements on its system.
lines, and some trains on the North Jersey
Coast and Raritan Valley lines.
“We are in charge if there is any kind
of problem with the trains, be it mechanical, crew or passenger,” Rita said. “We
have to get that train moving and make
sure all the customers get on their way.”
The room originally was positioned
above the newspaper stand, overlooking
the tracks. After the recent renovation of
the terminal’s waiting area, the dugout can
now be found in the corner of the main
building, across from the entrance to
NY Waterway.
Senior Trainmaster, Hoboken Brian
Curreri noted the busiest times are the
Senior Trainmaster, Hoboken Brian Curreri (left) and Chief Trainmaster, Hoboken Rita Whitley closely monitor
train service at Hoboken Terminal and other parts of our rail system.
In addition to the movement of trains,
the dugout crew is responsible for the
coordination of crewmembers. The supervisors have train crews’ schedules and
know who’s aboard each train coming in
and going out. If an employee notifies
them of an absence or a late arrival, they
alert and reconfigure the crews. Trains
3
wallets, computers and eyeglasses that the
dugout crew has tracked down.
Just another day behind the scenes in
the dark, corner office overlooking the
tracks. Or, as Brian said, “We must be
prepared for everything; things can change
in a second.”
“My trip starts on a train in Garfield and
ends at the light rail Pavonia-Newport
Station. I like the terminal a lot. I like
being outside and it’s clean.”
— Kim Savino, Bergen County Line/
HBLR customer
“Hoboken Terminal is definitely comfortable. It’s a great place to
come and relax before you get back to your commute.”
— David D’Amato, Main/Bergen County Line customer
4
“I take the train here to Hoboken and then take the Light Rail to
Exchange Place. The terminal is great. I like to stop and walk around,
stop at the pier and look at the New York skyline.”
— Collette Johnson, Montclair-Boonton Line/HBLR customer
“My earliest recollection of the terminal is when it was used as the
backdrop for Three Days of the Condor. Every time I come through
here, I think about that movie. It’s always comfortable and well run.
It’s a positive experience.”
— Gary Villanova, Montclair-Boonton Line customer
“The terminal is right down the block from
my house. I’m happy to see they’re doing a
lot more work on it. My father used to
commute through here too.”
— Charlie Godlewski, HBLR customer
5
A place where everybody knows your name
Hoboken Terminal business owners are family
will patronize businesses in
the terminal to pick up a
slice of pizza, purchase a
bottle of wine for dinner or
relax at the bar before the
final ride home.
The assortment of businesses and their sundries at
Hoboken Terminal has made
life more convenient and
comfortable for our customers. It’s also helped to
develop new relationships as customers and
vendors smile and wave
to one another during
the day.
“This is like the show
‘Cheers,’” said Al Corsi, Lackawanna Fruit Shops owner Ronald Bauer greets customers with a warm smile and fresh fruit every day.
who has owned the
afternoon and evening customers, from Wall Street stockRailhead Bar for 30 years. “We have a steady, combrokers to blue-collar workers.
muter clientele. They’re a good crowd of people and I
“They come in and sit down because they have a half
enjoy their company.”
hour
to kill,” said Al. “They have their favorite bartender.
Al is an institution at Hoboken. As a young boy,
It’s
really
a nice thing. Hoboken Terminal is a unique
he remembers riding the ferries between Hoboken
nothing like it anywhere else. I’ve seen a
There’s
station.
and New York. He has fond memories of Frank
of
changes,
but
the changes are always for the better.”
lot
Sinatra passing through the terminal on the way to
Bauer
loves
working at the terminal. He’s
Ronald
singing gigs in New York. All of his “regulars” cheeras
a
bartender
for
Al for several years. He also
worked
fully greet him as they stop in for a drink. Located
worked
at
the
Lackawanna
Fruit Shops before taking
on the main concourse near Track 1, the Railhead
Railhead Bar owner Al Corsi — who has enjoyed a 30-year run at Hoboken Terminal
of
the
business
two
years ago. He sells a variety
ownership
Bar has become a favorite hangout for a variety of
— says his place is just like the show Cheers, and he has the stories to prove it.
of fresh fruits and vegetables to his customers. Like Al,
Ronald says those customers become part of your family.
“I’ve bonded with the customers,” said Ronald. “You get a
nice clientele. I look for them in the morning and they
look for me.”
Some customers have an opportunity to stop and chat
before continuing their daily commute. “The old timers
tell me about the warships that passed by the terminal on
the Hudson River. A doctor shared how he was able to
restore the eyesight of a little baby. You really hear some
On February 25, 1908, at a signal from President Theodore Roosevelt in the
amazing things.”
White House, a bell was sounded at the new 19th Street Station. Power was
There are many other businesses at Hoboken Terminal
turned on, the system was activated and the first official party was transported
that you can visit and swap stories with, including:
under the Hudson from New York to Hoboken for the joyous opening day
t Lovely Flower
ceremonies of the Hudson and Manhattan Railroad (H & M). The New York Times
t Gateway Bake Shop
hailed the event as an accomplishment "greater perhaps than the Panama Canal
t Lackawanna Liquors
will be when opened, considering the obstacles which had to be overcome."
t Hudson News
t Bangkok City Thai Food
t Hoboken Deli
t Hoboken Oven
t Gateway Coffee
t Shoeshine Stand
t Ports of Call (kiosks)
I
f you are a frequent traveler through Hoboken Terminal on weekdays, your steps are probably carefully
choreographed.
During the morning, a train pulls in on Track 12,
breaking the silence as hundreds of customers exit the
train. Most quickly move across the concourse to their
next connection with a light rail train, a bus, a PATH
train or a NY Waterway ferryboat. Some briefly stop for a
cup of coffee, a newspaper, some fruit, a breakfast sandwich or a shoeshine.
In the evening, the commute repeats itself, but in reverse order. Some customers who wait for their connection
Port Authority Trans-Hudson (PATH)
Past, Present, and Future
1908
In 1962, The Port Authority of New York and New Jersey acquired the H & M
Railroad and began operating it as the Port Authority Trans-Hudson Corporation
(PATH). The heavy rail rapid-transit system serves as the primary transit link
between Manhattan and neighboring New Jersey urban communities and
suburban commuter railroads. PATH presently carries 227,000 passengers
each weekday.
2009
1962
to
2007
The Port Authority, in cooperation with the U.S. Department of Transportation
through the Federal Transit Administration, is moving forward with construction
of the World Trade Center Transportation Hub. The permanent PATH Terminal,
which comprises part of this new hub, is scheduled to open in 2009. A new fleet
of technologically advanced rail cars, to be phased into service between 2009
and 2011, will further enhance the overall customer experience.
6
Next time you are in the terminal, why not take a
break, share a story, or make a purchase with one of our
vendors? They appreciate your business and your time.
Special thanks to our business
partners who support
Hudson-Bergen Light Rail
American Express
Kohl’s
Newport Centre Mall
Oddfellows
Get Out Hudson
Arthur’s Tavern
Renaissance Realty Group
Azucar, Cuban Cuisine and Cigars
The Provident Bank
Porto Leggero
The Bergen Record
El Artesano
Palisades Medical Center
Grand Banks Café
Stevens Institute of Technology
Big Apple Sports Palace
Sky Club Fitness & Spa
History of Billybey/NY Waterway and Hoboken Terminal
Billybey ferry boats and establishing
the closing of the WTC PATH station,
Hoboken as the hub for Billybey service.
NY Waterway ferries again maintained the
By February 2007, Billybey was providing
critical Hoboken-Lower Manhattan link
7,000 passenger trips per day – almost
for several days.
two million passenger trips per year –
When disaster struck New York City
from the Hoboken Terminal.
on September 11, 2001, NY Waterway
ferries were conducting emergency
rescue operations in
Lower Manhattan
within minutes of
the first plane’s
collision with the
World Trade Center.
In the first two
hours, 48,000
people fleeing the
collapsing towers
were transported to
NY Waterway ferry
terminals in Hoboken and Jersey City. The restoration of ferry slips at Hoboken Terminal will give you a more comfortable
ferry experience and provide NY Waterway with more operating flexibility.
As Lower ManThe restoration of the original ferry
hattan struggled to recover from the
slips will mean greater convenience and
effects of 9/11, NY Waterway started
comfort for ferry commuters and the
service between Hoboken and Pier 11 at
potential to increase ridership and further
the foot of Wall Street, providing the most
expand commuter ferry service.
convenient link to the eastern side of
This will build on the 100-year
Downtown Manhattan.
tradition of the Hoboken Terminal as an
Billybey Ferry Company assumed ownexciting visitor destination in its own right
ership of the Hoboken-World Financial
and as a critical regional transit hub – a
Center and Hoboken-Pier 11 routes in
gateway to both New Jersey and New
March 2005, contracting with
York.
NY Waterway to continue operating
ferry service represented more than a
pleasant and affordable ride; it also symbolized a successful partnership between
the private and public sectors. Working
with NJ TRANSIT and The Port
Authority of New York and New Jersey,
NY Waterway created a ferry system
closely linked to the public mass transit systems on both sides of the river, helping to
establish Hoboken as a regional transit hub.
In addition to proving a fast, convenient commuter service from Hoboken
Terminal, NY Waterway has helped
commuters when
flooding, snow/ice
conditions, or
power failures have
disrupted other
transportation
modes. When a
nor’easter caused
flooding and
disrupted PATH
service for several
days in December
of 1992, extra
NY Waterway
ferries were pressed
A NY Waterway commuter ferry cruises past historic Hoboken Terminal on the
into service betHudson River.
ween the Hoboken
and
World
Financial
Center
terminals,
Hoboken line celebrated its one-year annimaintaining
a
critical
transportation
link.
versary, NY Waterway ferries had carried
In
February
of
1993,
when
the
first
million
passengers
on
this
route
alone.
one
attack on the World Trade Center forced
At Hoboken Terminal, the revival of
I
n October 1989, NY Waterway
brought commuter ferries back to the
historic Hoboken Terminal, with service to the World Financial Center in
Lower Manhattan. This restored service
offered local Hoboken residents and commuters entering the Hoboken Rail Terminal a fast, hassle-free option for travel to
Lower Manhattan.
From the beginning, New Jersey commuters enjoyed the “civilized commute”
offered by NY Waterway, and this is evident in the early statistics. By the time the
A major transportation hub (Continued from Page 1)
Ferry
Quik-Tik
NY Waterway operates from Hoboken
Terminal to the World Financial Center
and Pier 11/Wall Street. Free connecting
bus service is available in New York to
several business, recreational and entertainment destinations.
NJ TRANSIT’s monthly passes offer
you several valuable benefits. First, you
can use your rail monthly pass on bus and
light rail services as long as the trip is of
equal or lesser value. Second, monthly
passes go on sale on the 20th of the previous month to give you extra time to purchase your pass. You can purchase a monthly pass from a ticket vending machine,
ticket window or through Quik-Tik, our
online, auto-pay subscription program.
For more information, visit
www.njtransit.com.
PATH
The PATH system operates from
Hoboken Terminal to Midtown Manhattan
and Lower Manhattan. It also directly
serves Journal Square, Grove Street and
Exchange Place in Jersey City. With one
transfer, Hoboken customers can travel to
Harrison and Newark.
Customers can travel to New York, Newark or other destinations via the newly refurbished Hoboken Bus
Terminal, which features new lighting and safety improvements.
Bus
Several NJ TRANSIT bus routes serve
Hoboken Terminal, transporting customers
to New York City and Newark, and many
cities in Hudson, Bergen, Middlesex and
Monmouth counties.
Routes include:
No. 22 – Hoboken-Cliffside Park
No. 23 – Hoboken-N. Bergen
No. 64 – Lakewood-Jersey City-Weehawken
No. 68 – Old Bridge-Weehawken
No. 85 – Hoboken-Secaucus
No. 87 – Jersey City-Hoboken
No. 89 – Hoboken-N. Bergen
No. 126 – Hoboken-Jersey City-New York
Red & Tan Tours also operates a 144
bus route from Hoboken to Staten Island.
Light Rail
Hudson-Bergen Light Rail operates
throughout Hudson County from Tonnelle
Avenue Station in North Bergen to 22nd
Street in Bayonne. The line also branches
west from Liberty State Park Station in
Jersey City to West Side Avenue, also in
Jersey City.
With 20 station stops, popular destinations include Liberty State Park, Newport
Centre Mall, restaurant and shopping
centers, Jersey City Medical Center, as
well as Jersey City State University and St.
Peter’s College.
Hudson-Bergen Light Rail transports customers to various work, shopping, dining and educational venues.
7
Lights, camera, action
Hoboken Customer Service
Hoboken Terminal is a place to see and be seen
We’re here to serve you
O
monitor multiple cameras around the
terminal to help them respond quickly to
any unusual events that occur.
A new tool that has been very successful at Hoboken and our other customer
service locations is the NJ TRANSIT lost
and found database. With a few clicks of a
mouse, customer service representatives
use their computers to help you locate lost
items.
“If a customer
calls about a
particular item
and its not here,
we have access
to the entire lost
and found database,” said
Helma. “We can
see what’s located in any major
terminal, at the
bus garages,
anywhere.”
The most
Customer Service Representative Helma Melhado-Betty helps one of our customers who is common
passing through Hoboken Terminal.
possessions
customers
leave
behind
are
coats, bags,
“Yes, you can take the next Gladstone
gloves,
umbrellas
and
books.
During the
train, which departs at 8:33 on Track 8,”
a
lot
of
gifts
are
left
behind.
holidays,
said Helma. “There’s no need to transfer
However,
some
unusual
items
have shown
just
stay
on
the
train.
You
can
purchase
—
in
lost
and
found
over
the
years,
up
your ticket at a ticket vending machine in
including artificial limbs, a glass eye and
the concourse or at the ticket windows
false teeth.
inside the waiting room.”
“We also had a very expensive violin
That was just one of several inquiries
that
a woman left on a train,” said
in
the
Hoboken
Terminal
Customer
heard
Cassandra.
“She was on her way to a
Service Office. Customers stop in or call
performance
in New York. We were able
for travel information and schedules, and
to
get
the
violin
back to her before the
have questions about lost tickets and the
to say, she was
performance.
Needless
cost to ride Hudson-Bergen Light Rail. A
relieved.”
extremely
train crewmember recently turned in a
Hoboken Terminal customer service
pair of gloves that were left on a train.
are well versed in
representatives
There is no typical day in the life of the
operating in and
TRANSIT
services
NJ
Hoboken Customer Service Office. Some
days, customers
are looking for
schedules, fare
information,
track assignments, the
location of the
bus lanes, or
the HudsonBergen Light
Rail station.
However, things
quickly change
if there is a
service problem. Our customer service representatives at Hoboken Terminal are available weekdays from
That’s when the 6:30 a.m. to 8 p.m.
customer service
out of the terminal. However, they also
team works closely with the operating
get a lot of questions about PATH and
staff to direct customers entering or
NY Waterway ferry services. Other
leaving the terminal.
responsibilities that are handled by cus“If a train is running significantly late,
tomer service representatives at Hoboken
we try to meet the customers as they
Terminal are:
arrive, provide them with a delay notice
t
Assisting customers who use ticket
and
apologize
for
the
for their employer,
vending machines.
delay,” said Customer Service Supervisor
t
Leading emergency response teams
Cassandra White-Robinson. “On
during service disruptions.
occasion, it also gets busy when
t
Providing alternate service information.
MidTOWN DIRECT trains are diverted
t
Scheduling group trips.
to Hoboken. We meet those trains and
Hoboken Terminal Customer Service is
walk the customers over to PATH where
located
in the main concourse, and is
our tickets are honored for service to New
open
each
weekday from 6:30 a.m. to 8
York.”
p.m.
Feel
free
to stop in. We’re always
Customer service representatives, along
there
to
help
you.
with our Rail Operations and Police
departments, also have the ability to
I
ur historic Hoboken Terminal has starred in a
number of productions
over the years. From Oscar-winning performances by Marlon
Brando and Barbara Streisand, to
videos by Eric Clapton and the
late Luther Vandross, Hoboken
Terminal continues to be one of
New Jersey’s favorite locations for
movies, music videos, television
commercials and print advertisements.
Among the media productions
and entertainers that have visited
Hoboken Terminal:
t On the Waterfront (1954) —
This film won eight Oscars,
including Best Picture, Best
Lead Actor (Marlon Brando),
Best Supporting Actor (Karl
Malden) and Best Supporting
Actress (Eva Marie Saint). It
is ranked the 8th greatest film
of all time by the American
Film Institute.
t Funny Girl (1968) — This
film earned Barbara Streisand
an Oscar for Best Lead Actress,
and was ranked the 16th
Hoboken Terminal went back in time in 1993 during the filming of
best musical by the American the Oscar-winning movie Age of Innocence.
Film Institute.
t Once Upon a Time in America (1984)
t Three Days of the Condor (1975) —
— This Golden Globe-nominated film
Starring Robert Redford, this film was
had
a blockbuster cast, including
one of “The 25 Most Stylish Films of
Robert
De Niro, James Woods,
Time,”
declared
by
GQ
Magazine.
All
McGovern, Tuesday Weld,
Elizabeth
t Stardust Memories (1980) — Directed
Joe Pesci and Danny
Williams,
Treat
by and starring Woody Allen, this movie
Aiello.
also served as the feature film debut for
t The Muppets Take Manhattan (1984)
Sharon Stone.
— A perennial kids’ favorite, even
Kermit and Miss Piggy passed through
the historic terminal.
t Sinatra (1992) — A CBS miniseries
about Hoboken-born Frank Sinatra,
produced by his daughter Tina Sinatra.
t The Age of Innocence (1993) — This
film, which won an Oscar and was
nominated for four others, featured
Daniel Day-Lewis, Michelle Pfeiffer,
Winona Rider and Jonathan Pryce.
t Luther Vandross music video (1995).
t Eric Clapton music video (1996).
t Woody Allen Fall Project 2000 (2000).
Fees for using Hoboken Terminal and other locations
t Law & Order: Special Victims Unit
for media productions is another source of income
television show (2002).
that supports NJ TRANSIT operations. The late
f you visit our Customer Service
Office in Hoboken Terminal, you will
be greeted by the smiling face of
Helma Melhado-Betty or one of our other
knowledgeable customer service representatives.
“Can you tell me how I can get to
Gladstone?” asked a customer who recently visited the office.
Rhythm & Blues singer Luther Vandross filmed a
music video at Hoboken Terminal.
For NJ TRANSIT Information:
• Transit Information & Customer Service: 1-800-772-2222
• Text Telephone: 1-800-772-2287
• Suspicious Activities & Packages: 1-888-TIPS-NJT
• Website: www.njtransit.com
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