2014 Co-Marketing Guide for IBM Business Partners
Transcription
2014 Co-Marketing Guide for IBM Business Partners
Introduction 2014 Co-Marketing Guide for IBM Business Partners Overview Co-Marketing Programs This guide for IBM Business Partners consists of links to programs, assets, resources and solutions designed to help you successfully market to the Mid-Market, as well as optimize your Business Partner relationship with IBM. To access a specific area, simply click on the appropriate tab to the right. Assets and Resources Contacts and Vendors Contact: Jennifer Stowell jstowell@us.ibm.com CMC / Leads / PartnerWorld Helping our IBM Business Partners get a fast start with Mid-Market customers and prospects with programs designed to make it easier to sell products, solutions and services to solve client business challenges 13 Next > 2 IBM wants to help you grow your business in this important market through our Co-Marketing programs designed to support our strategic solution areas and Mid-Market offerings, including: Cloud Computing Big Data and Analytics Social Business IBM MobileFirst Smarter Commerce Top business initiatives 3 • Significant investment in organic growth • Entering new markets • Significant improvement of operation processes and related technology Top IT priorities4 • Mobile technologies • Analytics and business intelligence • Cloud computing Assets and Resources You’ll find additional supported solution areas at the Smarter Planet and Industries sites. Demographics • Firms with 100–999 employees • IT budget is ~3 percent of revenue • IT staff is typically 10–30 CMC / Leads / PartnerWorld • • • • • Solutions account for more than 90 percent of IT opportunity among customers with 100-999 employees. Some key statistics for 2014 include: • Hardware: 18 percent of the market, growing 1 percent1 • Software: 21 percent of the market, growing 5 percent1 • Services: 61 percent of the spend, growing 5 percent1 • Cloud computing: Expected to increase 25 percent to $13B2 Co-Marketing Programs Mid-Market growth continues to be forecast to be the fastest in North America. The 20l4 total spend for North America is $835B with growth of 2 to 3 percent. Mid-Market is 13 percent of this market, growing 4 percent in 2014. Introduction Understanding the Mid-Market customer Industry challenges 3 • Regulatory and legislative pressures • Pricing pressures • Labor costs 2 Next > Contacts and Vendors Source: GMV2H13, July 2013, @CC Source: Cloud Grand Map View, September 2013, based on GMV2H13) 3Source: KPMG 2013 Mid Market Outlook Survey 4Source: Midsize enterprise Summit Audience survey, April 2013, Sept 2013 1 Introduction 3 2014 Mid-Market Co-Marketing Offering Premier PartnerWorld Level Any level Member or Advanced Premier Qualifying Revenue $25K $100K in eligible STG brand revenue** $100K+ in eligible STG brand revenue** $100K+ in eligible STG brand revenue** Fixed Marketing Benefit* $5K $10K $10K Quarterly Bonus to Fund Activities N/A N/A 1.1% on eligible STG brand sales*** STG Education Vouchers 5 10 10 Prometric Test Vouchers 5 10 10 *Business Partners apply for their Fixed Marketing Benefit through the IBM Co-Marketing Center (CMC) tool. ** Qualifying revenue is based on eligible IBM System x, Storage, Power, PureFlex and System z (hardware only) sales from 4Q 2012 to 3Q 2013 inclusive *** 1.1% Quarterly bonus paid on eligible IBM Storage, Power, PureFlex and System z (hardware only) sales. IBM Software Program The 2014 IBM Software Co-Marketing Offering provides funds to generate demand in the total General Business (GB) segment and drive net new leads and win revenue for IBM Software solutions. The offering provides reimbursement up to 50 percent of the total cost of eligible campaign expenses. Next > Contacts and Vendors CC1312-315: Read the IBM Channel Communications letter. Standard Assets and Resources Contact nacom@us.ibm.com with questions and to determine your IBM Co-Marketing Manager for 2014. Entry CMC / Leads / PartnerWorld Member level participants continue to work through IBM approved vendors, TSL and APC. Premier and Advanced level participants may work with an agency of choice or their in-house marketing or production department, if qualified. PartnerRewards Program Type Co-Marketing Programs The 2014 IBM Mid-Market Offering is designed to drive demand and revenue for IBM solution providers and resellers serving the Mid-Market segment. Program elements include: • Success-Based funding: All Business Partners will be able to receive incremental funding by generating $50K of MidMarket Win Revenue as reported in GPP attributed to a Mid-Market Co-Marketing campaign. • New this year, Business Partners who have executed MidMarket Co-Marketing campaigns and have reported >$50,000 of 2013 Mid-Market win revenue in GPP will receive an additional $5,000 base funding to start the year. • Progression funding will be available for existing Mid-Market leads created from Mid-Market Co-Marketing campaigns. IBM will provide an additional $5,000 for a marketing campaign to move validated (sales stage 4) Mid-Market leads to wins in 2014. • The 1Q "Fast Start" Incentive offers an additional $5,000 incentive to Business Partners who enter a MAR by March 31, 2014 with execution by June 30, 2014. Reimbursement for the Mid-Market Co-Marketing program is at 75 percent: • Requirement of a minimum of two sales stage four leads (validated at SS4). 2014 IBM PartnerRewards program Co-Marketing Programs Introduction 4 Co-Marketing Center (CMC) tool Log on to the Co-Marketing Center (CMC) using your PartnerWorld ID and password. Submitting leads from your campaign Education on Co-Marketing Center provides information to guide you through using the new IBM Co-Marketing Center. Note that submitting validated SS4 leads to complete your claim process is mandatory. For information about the Co-Marketing Center, contact ibmcmc@us.ibm.com. Data Entry Templates (DET) can be used to provide lead information aligned to your Co-Marketing tactics. 5 steps to apply for and claim your co-funding Accept Incentive Offering (IO) 3 4 5 Execute your approved marketing tactic Complete Marketing Activity Request (MAR) in Co-Marketing Center Manage your opportunities through the Global Partner Portal (GPP) Opportunity Management (OM) tool. To access the GPP, call the GPP help desk at 800-426-9990 to find out who in your firm is the GPP Administrator. CMC Create and Design Provide minimum of two Stage 4 leads to complete claim process The Create and Design tool provides a simple-to-navigate design center. The no-charge asset development tool is accessible with your Business Partner Single Sign On ID on PartnerWorld. It features easy-to-use, customizable print and email templates, a no-charge email delivery service; low cost printing in North America and no-charge print downloads, Worldwide. Do: • Ensure all invoices are properly dated. • Notify an IBM Program Manager if you are going to make any changes to your approved tactic. • Review all new Event policies. • Begin execution before approval. • Submit your claim if your MAR requires edits. Next > Contacts and Vendors Do not: The Business Partner Step-By-Step Guide is available here (slide deck and audio presentation). Other Education materials, including a manual, are available here. Assets and Resources Submit claim in Co-Marketing Center CMC / Leads / PartnerWorld 1 2 Send DET for Mid-Market and PartnerRewards to nacolead@uk.ibm.com. Co-Marketing Programs Introduction 5 Guide Me Through help documents These short, task-specific step-by-step documents are designed to provide the information you need to complete anything involved in the Marketing Activity Request (MAR) or claim process. These documents are located in the Co-Marketing Center under Education or directly on the IBM PartnerWorld site. If you have questions, contact ibmcmc@us.ibm.com. Key IBM Mid-Market Co-Marketing program dates Key Dates for 2014 Programs *1Q Fast Start Incentive March 31, 2014 – IO accepted and MAR submitted June 30, 2014 – Execution completed Marketing Activity Request (MAR) submission deadline November 14, 2014 Marketing Activity execution deadline December 31, 2014 Claim and Leads submission deadline Claim process must be completed within 60 calendar days. Note: Failure to comply means you will no longer be able to submit a claim and it will expire. Contacts and Vendors *If the deadlines for the Incentive Offering and Fast Start Incentive are not met, funding will be withdrawn. Assets and Resources June 30, 2014 CMC / Leads / PartnerWorld *Incentive Offering (IO) acceptance deadline Example of a Guide-Me Help Chart Next > Introduction 6 Policy for running an event with IBM Co-Marketing funds Co-Marketing Programs Mandatory annual training requirement for all events. NEW in 2014, you will need to select YES or NO when completing any activity MAR to validate that you have completed your education within the last 12 months. If you do not know your completion date, please log into the education link or for assistance, contact ibmcmc@us.ibm.com. IBM Co-Marketing Toolkit: This document provides an overview of the event policy changes and enhancements to the Co-Marketing Center tool. The toolkit also contains Frequently Asked Questions (FAQs) and step by step guidance for submitting an event MAR. For assistance, contact ibmcmc@us.ibm.com. Option 1: Business Partner Research Business Partners can check customer lists themselves to determine status Business Partner will: • Research whether an event invitee or participant is a GOE employee • Conclude that an individual is a GOE employee if, after reasonable diligence, Business Partner is unable to conclusively make that determination • Confirm the results of its GOE employee determinations in the CMC tool Option 2: Invitee Self-Declaration (new) Business Partners can allow customers to self-declare Business Partner will: • • • Require event invitees and participants to identify in writing if they are GOE employees Conclude that all invitees and participants working for the same entity are GOE employees, if at least one of those invitees or participants indicates that he or she is a GOE employee Confirm the results of these self-declarations in the CMC tool Next > Contacts and Vendors The persons making the GOE Employee determinations, under option 1 or option 2, must have taken IBM’s related education (titled IBM Education – GOE Employee Determinations), within the previous 12 months. Assets and Resources Please refer to the Terms and Conditions for event criteria and required proof of performance. Please remember that all estimates must be included in order to be reimbursed. Failure to list a reimbursable expense, could inhibit your ability to be reimbursed. Two options for making GOE Employee Determination CMC / Leads / PartnerWorld The Government Owned Entity (GOE) Education Module is mandatory for all partners who wish to run events. Please select the Completion Status button in order to have your name confirmed as completed. Government Owned Entity Determination Introduction 7 Suggested tactics for marketing stages Co-Marketing Programs Traditional Tactics Learn Solve Compare – Search engine optimization – Creation of digital strategy – Email blasts – Syndication of IBM content – Web site development – Webcasts – Drive to web offers – E-newsletters – Online user groups – Blogs – Pay per click Per Person Limit (USD) Limit Per MAR (USD) Maximum IBM Reimbursement Amount (USD) $50 $10,000 $7,500 Meals and refreshments $130 (per person / per day) $20,000 $15,000 Entertainment $200 $10,000 $7,500 Local ground transportation NA $5,000 $3,750 Speaker fees NA $30,000 $22,500 Item Gifts, including promotional merchandise Assets and Resources Purchase The following expense limits apply for 2014 Mid-Market Co-Marketing. Taxes and gratuities are included in the meal limits. Please be aware of this change as it impacts our ability to reimburse your expenses if you exceed the limits. CMC / Leads / PartnerWorld – Advertising - List purchase – Brochures – Direct mail – Telemarketing – Success stories – White papers – Solution briefs – Customer event – Trade show – Executive meetings – Technical briefs – Case studies – Proof of concept – Newsletters – Creative demand generation tactics – Progression activities – Marketing consultation Internet Tactics 2014 Mid-Market Co-Marketing expense limits Contacts and Vendors Consult the Terms & Conditions for specifics on eligible activities and required proof of performance. Next > Co-Marketing Programs Introduction 8 IBM PartnerWorld Sign up for IBM PartnerWorld: The IBM PartnerWorld portal provides a glimpse into the value of being an IBM Business Partner. IBM PartnerWorld has recently implemented a number of program and web enhancements designed to improve your experience of the IBM PartnerWorld program and web portal. See what’s new about the IBM PartnerWorld web site design. Be sure to keep your IBM PartnerWorld profile up to date so that you can take advantage of the enhancements. Look for these improvements: • The ability to interact with IBM experts and others through new social features such as IBM Forward Thinkers and IBM PartnerWorld Communities. • The “Today I want to” feature, which allows you to access the most popular areas on IBM PartnerWorld based on your role. How to use PartnerWorld "Today I want to..." Important IBM PartnerWorld pages • Save your favorite searches. How to save searches in PartnerWorld • Organize your shortcuts into lists and access them seamlessly from any IBM PartnerWorld web page. • Access IBM PartnerWorld web pages from your mobile device on-the-go any time, with continued mobile enhancements coming in 2014. Web content syndication: Leverage IBM web content on your own web site. Incentives and Sales Plays Assets and Resources Business Partner Logos: Joining IBM PartnerWorld gives you exclusive access to the IBM Business Partner marks, which visually represent your relationship with IBM. The information on using PDF format is in the left nav (Why PDF?) of the Business Partner Mark Generator page. CMC / Leads / PartnerWorld • New user interface and powerful search capabilities. How to use the new PartnerWorld search interface Business Partner Sales Incentives: Take advantage of the rich set of incentives now available across the IBM portfolio of hardware, software and services offerings. Contacts and Vendors Sales Plays and Speed Sheets: The speed sheets provide concise, easy-to-read updates by brand of the latest announcements and sales plays, making them the perfect accompaniment to the quarterly sales playbook. Next > Co-Marketing Programs Introduction 9 Selling with Social Insights – more value from IBM PartnerWorld Selling with Social Insights collects critical conversations about key solution areas like Cloud, Big Data & Analytics, Social Business, Smarter Cities and Mobile to give you the insight to information that's credible, trending and most importantly, actionable. Selling with Social Insights is the one place for Business Partners to go to receive that valuable market data with aligned education, sales enablement and IBM Forward Thinker expertise. predictions for technology needs in the Small and Medium Business Industry for 2014: 1 The demand for mobile access will only increase. 2 Development of cross-device software will increase. 3 Even small businesses may need scalable data plans. 4 The cloud will grow in importance. 5 Bring your own device (BYOD) trends will continue in the workplace. Source: Toolbox for IT, Ian McGrath CMC / Leads / PartnerWorld Uncover trends and opportunities: Gain an understanding of the volume and sentiment of all the conversations happening around key solution areas to help guide client discussions. 5 Identify market readiness: The Solution Readiness Score indicates a Business Partner firm's capability to effectively sell into particular solution areas and identifies areas for improvement. Assets and Resources Deliver new solutions: Leverage the power of social listening to know what clients are interested in to help direct sales efforts and grow revenue as well as enablement actions to expand solution portfolios. • Take a tour • Turn social listening into sales • IBM press release guidelines for Business Partners Contacts and Vendors • Digital marketing providers Next > Aligning marketing programs with your customer requirements Target clients need to repeatedly hear your marketing message in order to make a purchasing decision. Your impact is greatly improved through the use of multiple marketing tactics designed to inform the buyer during each phase of the sales cycle. NEW CONCEPT NEW PARADIGM Loosening of the status quo Exploring possible solutions Committing to change SEED CMC / Leads / PartnerWorld Co-Marketing Programs Introduction 10 CREATE Committing to a solution NURTURE Increase Conversions Events Webinars Case studies Testimonials – – – – Website SEO Self-guided demos Product collateral – Social Media Thought Leadership Program – Product / solution launch – Customer reference programs – – – – – Presentations In-person demos References Competitive tools SME access – – – – – Trials Proofs of concept ROI tools Exec briefings Proposals – Pipeline acceleration programs – Nurturing programs – Sales enablement programs ACCELERATE Retain and Grow Client Marketing Peer interaction Newsletters Customer events / awards Analyst reports Case studies – Account-based marketing – Value reviews – Loyalty programs Contacts and Vendors Tactics – – – – Sales Enablement Makes selection / ownership Assets and Resources Process Reputation and Demand Creation Social media Newsletters White papers Blogs Justifying the decision ENABLE Generate New Business – – – – ESTABLISHED MARKET Source: In a report on Strategic Account Planning: Better Insights for Better Impact, based on internal IBM analysis, SiriusDecisions, Inc., observed several phases that would lead to a successful strategy for growing the enterprise business. Next > Introduction 11 IBM’s Buyer Journey Roles Based Marketing: Journey to new clients Co-Marketing Programs IBM Offers are now categorized by Buyer Journey stage— IBM’s integrated marketing approach, which provides assets designed to move clients through the four stages in their buying journey. Solution offers are categorized in these stages: • Identify and pursue key decision-makers • Learn • Develop targeted messages with exceptional value propositions • Solve • Compare • Deliver highly relevant messages and offers to key decision-makers • Purchase CMC / Leads / PartnerWorld Clients move toward Purchase as they gather information and knowledge required to solve their business needs. NEW CONCEPT Committing to change Learn What are my specific problems? NEW PARADIGM Exploring solutions Committing to a solution Solve What options are there to solve my problem? ESTABLISHED MARKET Justifying the decision Compare Who has the options and what’s the best? Selection / ownership Purchase How do I get them? • Improve client experience The Roles Based Marketing Journey is intended to provide IBM Business Partners with an updated view of the marketplace. It should not be used as the sole factor in determining Business Partner marketing activity. Rather, it should be used as one tool as IBM Business Partners determine and implement their marketing activities. Read the Roles Based Marketing: Journey to new clients presentation for more information. Assets and Resources Buyer Journey Loosening of status quo Roles based marketing is designed to leverage the buyer journey based on targeting messages to the specific role within the Business Partner firm. Roles based marketing allows businesses to: IBM e-nurture stream, aligned by buyer’s stage Contacts and Vendors Assets promoted for each stage. Next > CMC / Leads / PartnerWorld Co-Marketing Programs Introduction 12 IBM Marketing support: Ready to Execute Execution Blueprints Ready to Execute (RTE) is a new digital demand generation campaign delivery in which IBM has designed and developed campaigns as a complete marketing package. You can download materials and customize them for your initial drive-to, including any or all of the following components: email, paid search, web content syndication, web banners, social media. One of the best kept secrets in IBM are the Mid-Market Execution Blueprints. These blueprints enable you to get a fast start in your go to market activities. The information contained will assist you in building and executing campaigns around specific midmarket product or solution areas. These campaigns include multi-touch emails, telemarketing scripts, white papers, videos and demos and web marketing guidance. Just add your logo and a few words of your own, and you are ready to go. • Solution overviews The simple guides provide information on: • Market opportunity • Presentations and competitive positioning Learn more about IBM Ready to Execute marketing campaigns. • Web lectures Ready to Execute campaigns are available in the IBM CoMarketing Center (CMC). • Analyst and white papers • Customer value propositions • Assets aligned to sales cycles to help you through every step of the buyers journey Contacts and Vendors —Ryann Cieplinski Senior vendor business manager Ingram Micro Assets and Resources "Business Partners who have not leveraged IBM’s ready to execute marketing campaigns need to look again. This is a very powerful and comprehensive tool. And it is free. IBM’s channel partners have unparalleled support. Before you build your next campaign, consider the resources available to you and where your investments would make the most impact." Example of an Execution Blueprint Next > Pipeline Progression Toolkit The IBM Mid-Market Pipeline Progression Toolkit is designed to assist you in progressing your existing sales opportunities across mid-market accounts. The toolkit provides step by step guidance and easy access to resources available to assist you during the sales cycle. Assets in the Pipeline Progression Toolkit are aligned to the Buyers Journey, which provides just in time support in the form of progressive assets to assist you in moving through the Siebel sales stages. CMC / Leads / PartnerWorld Co-Marketing Programs Introduction 13 Assets and Resources Example of a Progression Toolkit’s progress to close offers Example of a Progression Toolkit’s e-nurture stream Contacts and Vendors Next > CMC / Leads / PartnerWorld Co-Marketing Programs Introduction 14 Social media education Social business is poised to have as much of an impact on business as the Internet, with results that will resonate both inside and outside of organizations. Social business is moving in the same direction as the Internet was 10 or 12 years ago, according to Scott Neuman, director, IBM Social Business Marketing. Interacting with customers via social technology not only raises awareness and sales, but also can offer insight into customer behavior and preferences. The Digital Marketing on PartnerWorld page consolidates a group of valuable resources available for IBM Business Partners that can be aligned to the digital component of their marketing strategy, including: • Education • IBM web content syndication • Contacts for marketing firms that can support you using co-marketing funds Co-Marketing Communications In order to quickly and easily provide you with key marketing information, we will contact you in multiple ways. We continue to use PartnerWorld communications, the IBM Mid-Market Business Partner LinkedIn Group, and our custom email list. To ensure you are on our custom email list, send a note to nacom@us.ibm.com and request that your name be added to the list. You will find a wealth of valuable IBM information on the IBM MidMarket LinkedIn Group, so be sure that you are part of this group. We plan to provide information to assist you in your marketing and sales processes. We will alert you to: • IBM Mid-Market Co-Marketing announcements and deadlines • PartnerWorld announcements and updates • IBM for Midsize Businesses Facebook page • Web content syndication links • Mid-Market IBM on Twitter • Enablement assets, marketing collateral links and more • Midsize Business Leaders group on LinkedIn • Midmarket YouTube Channel Our hope is that will you not only begin to better leverage with all that IBM is creating to support your efforts, but that you will also engage in discussions that will help us continue to provide you ongoing marketing value. Contacts and Vendors IBM Co-Marketing funds can be used to integrate elements of a digital strategy into all of your demand generation activities. Make this part of your overall marketing strategy for 2014! Assets and Resources Social spaces Next > Introduction 15 Leverage the power of Social Media CMC / Leads / PartnerWorld Co-Marketing Programs Showcase your client and your solution locally and globally as an Engine of the Week. Participate in our Engine of the Week social media feature program in 2014! This program is designed for partners, clients and IBM to amplify each other's messages with socially enabled features extending from the Midsize Insider to other social properties (Facebook, Twitter, LinkedIn). If you have a great Mid-Market client reference story to share and would like to be considered for a feature, please contact jclemente@us.ibm.com. Celebrates IBM Business Partners who are transforming client businesses using IBM technology. Gain insight into Mid-Market trends The IBM C-suite study, The Customer-activated Enterprise, is a result of analyzing conversations with more than 4,000 leaders in 70 countries, including 312 from midsize organizations. For the first time, the IBM Institute for Business Value is providing unified insights into perspectives and priorities from a wide range of organizational leaders: Chief Executive Officers (CEOs), Chief Financial Officers (CFOs), Chief Human Resource Officers (CHROs), Chief Information Officers (CIOs), Chief Marketing Officers (CMOs) and Chief Supply Chain Officers (CSCOs). The C-suite study reveals an environment where executives see market and technology factors as the most important external forces impacting their organizations today. They are responding by focusing on three major areas critical to the future: • Open up to customer influence • Pioneer digital-physical integration Submit client references Learn how to contribute to—and leverage—the IBM portfolio of client success stories that showcase how IBM and our IBM Business Partners are working with clients to create smarter solutions. Assets and Resources • Craft engaging customer experiences Leverage the IBM C-suite study and supporting assets to engage with your clients and prospects. Contacts and Vendors Client References (scroll to middle of page) Next > Introduction 16 IBM contacts Vendors For additional information about Mid-Market opportunities, please contact one of the following IBM representatives: Member level participants in our 2014 Mid-Market CoMarketing Offering will continue to work with one of two approved IBM vendors: TSL Marketing or Alliance of Professionals & Consultants, Inc. (APC). Co-Marketing Programs Jennifer Stowell, jstowell@us.ibm.com Dan Varrenti, danielvj@us.ibm.com Katherine Church, kathyc@us.ibm.com Canada IBM Program Manager: Faye Caldwell (Mid-Market), fayeanne@ca.ibm.com CMC / Leads / PartnerWorld For information about the Co-Marketing Center, contact ibmcmc@us.ibm.com. If you have questions about the IBM Software Co-Marketing Program, contact Patrick Barr, pbarr@us.ibm.com. If you have questions about NA GTS Co-Marketing offerings, contact Lori Hobart, lhobart@us.ibm.com. Assets and Resources If you have questions about the Managed Service Providers program, contact Allen May, ammay@us.ibm.com. If you have questions about the IBM PartnerRewards Program, contact partnerr@us.ibm.com. For the Terms and Conditions of the 2014 North America Mid-Market Co-Marketing Offering, please review CC1312315. APC Contact APC at mschoemann@apc-services.com or 919256-6401. Web site: http://www.apc-services.com/marketing/ TSL Marketing Contact TSL at ibmsupport@tslmarketing.com or 877-2418546. Web site: http://info.tslmarketing.com/bpcontactus Marketing Advocate Marketing Advocate provides a marketing and demand generation program designed to generate business for IBM Power and Business Analytics Solutions. The team will execute a co-branded marketing program in a box that will provide new contacts, run multi-touch nurture marketing campaigns with minimal work required on your part. Detailed lead reports will be delivered directly to your sales team. Contact Bob Lamkin at Marketing Advocate for more information. Next > Contacts and Vendors In addition, the IBM PartnerWorld agency assisted initiative allows you to select an approved IBM marketing vendor to work with you to develop and execute your marketing campaign. Contacts and Vendors Assets and Resources CMC / Leads / PartnerWorld Co-Marketing Programs Introduction 17 IBM Corporation 2014 IBM, the IBM logo, ibm.com and PartnerWorld are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with the appropriate symbol (® or ™), these symbols indicate US registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NONINFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.