COMPANY PROFILE CUBA REAL TOURS

CUBA REAL TOURS
A brand of Caribbean Tours Ltd.
Avenida Paseo No 606 e/ 25 y 27
Vedado, CP10400, La Habana, Cuba
Tel.: +53 7 834 42 51 / Fax: +53 7 834 42 53
E-Mail: info@cubarealtours.com
Homepage: www.cubarealtours.com
COMPANY PROFILE CUBA REAL TOURS
Experience the spirit of Cuba...
1950’s nostalgia and Fidel’s revolution. The sound of salsa and the glamour of Tropicana. The
flavour of cigars and rum. Hemingway’s haunts and the history of Che Guevara. Culture, Arts
and Santería. Colonial flair, beautiful nature and paradise beaches...
...and feel the heart of its people
friendly and cultivated, proud and passionate, young and always curious, old but still
dancing.
OUR PHILOSOPHY
CUBA REAL TOURS
 for the sophisticated traveller, tailor-made, with style and the individual touch.
ABOUT US
CUBA REAL TOURS is one of the leading foreign DMCs in Cuba, founded in the year 2000 by
experienced European tourism professionals in Switzerland, according to Swiss law*. The
German-Swiss management of CUBA REAL TOURS in Havana, together with its professional
mixed Cuban and European team has been focusing successfully for many years on highquality services for small to medium sized travel designers, incentive agencies and tour
operators, specialized in the premium segment, with an individual touch and for an upmarket
clientele. Among the clients of CUBA REAL TOURS are many prestigious and renowned
incentive houses and TTOOs in Europe and all over the world.
* CUBA REAL TOURS is fully licensed and registered in the Cuban Chamber of Commerce. As requested by Cuban law, all foreign
agencies operating in Cuba must also be represented by one of the 3 big Cuban state agencies (receptivos). In the case of CUBA REAL
TOURS this receptivo is CUBANACAN Agencia de Viajes.
CUBA REAL TOURS is centrally located at boulevard Avenida Paseo near the Revolution
Square in Havana. In our office more than 40 employees (among them 15 Europeans from
Germany, Austria and Switzerland) offer their services to a worldwide international clientele.
Due to an excellent knowledge of the country, resulting from more than 14 years of personal
experience (and a broad expertise in the most important outgoing tourism markets) CUBA
REAL TOURS became very strong in the creation of tailor-made, high-quality á la carte
programs for FITs, groups and incentives, adapted to the individual needs of the clients and
different segments in each country. Attention to the “small detail” is still important for us
and we have committed ourselves to quality and excellence in service – which we find crucial
for the success in a complex destination like Cuba. All staff members speak fluent English,
German, Spanish and/or French and know well the requirements and expectations of their
sophisticated international clientele. We work countrywide with 20 – 25 carefully selected,
well-trained and certified multilingual tour guides, all officially licensed by the Cuban
Ministry of Tourism.
CUBA REAL TOURS is one of the very few agencies in Cuba that does not focus on mass
tourism and therefore concentrates on a more personal service and special attention to the
guests. We consider ourselves the leading specialists for a cultivated, individual and
demanding upmarket clientele. One of the big advantages of working through CUBA REAL
TOURS is the direct communication with our employees in Havana, who know very well the
As of April 2015
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CUBA REAL TOURS
A brand of Caribbean Tours Ltd.
Avenida Paseo No 606 e/ 25 y 27
Vedado, CP10400, La Habana, Cuba
Tel.: +53 7 834 42 51 / Fax: +53 7 834 42 53
E-Mail: info@cubarealtours.com
Homepage: www.cubarealtours.com
needs of their Western clients and can also give a realistic and neutral view about the
possibilities and limitations in Cuba. You will receive faster, more accurate and more
complete answers to all your questions and all programs and itineraries will be in English,
German, Spanish, Polish or French. Our opening hours for your clients are 365 days a year
from 9 am to 7 pm, including all Saturdays, Sundays and public holidays. Naturally we also
have a 24 hour emergency hotline that is answered promptly.
Besides our head office in Havana, CUBA REAL TOURS also offers its own representatives in
Varadero and Holguín/Guardalavaca. Since 2013 CUBA REAL TOURS profits from
representatives in the six most important tourist destinations of Cuba. Furthermore, CUBA
REAL TOURS has a representation office in Europe.
OUR PRODUCT RANGE
As a full service agency we offer countrywide tailor-made, creative and exclusive programs
and extraordinary activities at fair prices and preferential local rates:
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Private Programs and Tours for FITs
Programs and Tours for Groups
Seat-in Tours
Special-Interest-Programs and Tours
(E.g. cigars and rum, cigar festival, the 1950's, “Che-Guevara-Trail”, music and dance,
nature, hiking, history, arts and literature, social projects, cultural experiences, amongst
others)
Incentives
Events
Conferences and Meetings
Cruise ships (assistance, land arrangements, excursions, pre-/post-tours)
Rental cars
Rental car tours with specially elaborated itineraries and a route booklet with maps
Flexi-Drive Programs
Management of artists and musicians
Excursions
Nostalgic Hershey-Train, exclusive for your clients  www.transhershey.com
Bike-Tours
Hotels (city hotels Havana, beach hotels and round-trip hotels)
Private accommodation with Cuban families (so called “Casas particulares”)
Serviced apartments and mansions/villas
Transfers
Domestic flights
Reservation of private restaurants (so called “Paladares”)
Guide services in English, German, French, Spanish and Russian (other languages on
request)
Special VIP and concierge services
Personal rep service and guest assistance in Havana, Varadero and Holguin/Guardalavaca
As of April 2015
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CUBA REAL TOURS
A brand of Caribbean Tours Ltd.
Avenida Paseo No 606 e/ 25 y 27
Vedado, CP10400, La Habana, Cuba
Tel.: +53 7 834 42 51 / Fax: +53 7 834 42 53
E-Mail: info@cubarealtours.com
Homepage: www.cubarealtours.com
HOW WE DIFFERENTIATE OURSELVES FROM OTHERS
 Faster, more accurate and more complete answers
 Communication in English (also in German, Spanish, Polish and French)
 Office open 365 days a year, also on Saturdays, Sundays and all public holidays, each day
from 9 am to 7 pm (and with a 24 hour hotline)
 Excellent knowledge of the country and all important beach-, city- and round-trip hotels
due to the many personal years of experience of our staff
 Creative programs and tour itineraries in English – ready for presentation to your clients
 Private transfers for all individual clients
 Personal client assistance with private info-meeting at the hotel and supply/presentation
of a list of selected excursions as well as a list of the best restaurants
 Selected, motivated and specially trained guides for the upmarket and premium segment
 Particular strengths in operations and in the field, also for bigger and complex projects
(due to the size of our company and a sufficient number of well trained and available
staff for pre-checks and continuous control of suppliers during operations)
 Centrally located office at boulevard Avenida Paseo near the Revolution Square in a
beautiful and representative colonial style building
 Extensive information material for rental car trips including detailed directions
 Easy accounting and invoicing through our accounting department in Switzerland
(payments to a Swiss or German account, no contact with Cuban bureaucracy)
 Fast handling of complaints with compensations still on-site (whenever possible) or at the
latest within 4 weeks of departure
 Cross-national & high-quality programs in cooperation with our LATINCOMING partner
agencies in Central America (Costa Rica, Guatemala, Nicaragua, Panama), Mexico and the
Dominican Republic. All LATINCOMING agencies under European management
MANAGEMENT OF CUBA REAL TOURS
Head office, Switzerland
Main office in Havana, Cuba
Mr. Reto Daniel Rüfenacht - President
(Chairman of the Board)
Mr. Andre Ginzery - CEO
INCENTIVE DEPARTMENT HAVANA, CUBA
Mrs. Sabine Vsetecka
Division Manager MICE
sabine.vsetecka@cubarealtours.com
Mrs. Barbara Jojczyk
Project Manager MICE
barbara.jojczyk@cubarealtours.com
REPRESENTATION OFFICE EUROPE
Rep. Office, Austria
Mrs. Barbara Eichinger-Ariosa
Director of Sales & Marketing Europe
barbara.eichinger-ariosa@cubarealtours.eu
As of April 2015
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CUBA REAL TOURS
A brand of Caribbean Tours Ltd.
Avenida Paseo No 606 e/ 25 y 27
Vedado, CP10400, La Habana, Cuba
Tel.: +53 7 834 42 51 / Fax: +53 7 834 42 53
E-Mail: info@cubarealtours.com
Homepage: www.cubarealtours.com
A SELECTION OF OUR SUCCESSFULLY REALISED INCENTIVES
 ADAC Reisen, Germany
 AAC Austrian Aviation Association,
Austria
 Akzo Nobel, Germany
 Altadis Cigar importers, Belgium
 Allkauf, Germany
 Arcaden Shopping, Germany
 AWD, Switzerland
 Basler Versicherungen, Austria
 BBT, UK
 Bosch/Junkers, Austria
 Bulmers, Ireland
 Candy Hoover, Switzerland
 Canon, Germany
 CPS Finance, Germany
 Daewoo, Switzerland
 Deutsch-kubanisches
Dentalsymposium, Berlin, Germany
 Douwe Egberts, Netherlands
 Doyen, Belgium
 European-American Investors, Holland
 Film Academy, Vienna, Austria
 Generali Versicherung, Austria
 Goldquadrat, Germany
 Gothaer Versicherungen, Austria
 Hamburg Mannheimer, Belgium
 Hilti, Germany
 Holland Food Group (CEO's of Heineken,
Bavaria, Bacardi, Heinz, Unilever, Bake
Five etc), Netherlands
 IBM, Czech Republik
 ING Poland
 Jakub, Czech Republic
 Jaguar, Switzerland
 Lattoflex, Germany
 Lifeinstyle, Lithuania
 Loterie Nationale, Luxemburg
 Lotus Group with Mextours/Cathy
Matos, UK
 Mary Kay, Ukraine
As of April 2015
 Mary Kay, Czech Republic
 MCI Espana, Pediatric Congres Latinamerica
 Mitsubishi, Switzerland
 Modra Pyramida, Czech Republic
 MTI, Ukraine
 Nissan, Austria
 Nissan, Switzerland
 Novartis, Germany
 Nuerenburger Versicherung, Germany
 Opel, Germany
 Pernot Ricard, Brasil
 Petrobras, Brasil
 Pfizer, Germany
 Philips, Ireland
 Postbank, Germany
 Psagot, Israel
 Quester, Austria
 Ricoh Japan
 Roche, Austria
 Salida Capital, Canada
 Samsung, Germany
 Schrauwen, Belgium
 Siemens, Austria
 Skoda, Germany
 Solvay Pharma, Croatia
 Somoil, Angola
 Supernova, Germany
 Suzuki, Austria
 Svetruck, Germany
 Tech Data, Austria
 Toshiba, Netherlands
 Total, Angola
 UFS, Hungary
 VFG, Austria
 Volvo Trucks, Poland
 Volvo, Switzerland
 Vorwerk, Austria
 Wüstenrot, Austria
 and more
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CUBA REAL TOURS
A brand of Caribbean Tours Ltd.
Avenida Paseo No 606 e/ 25 y 27
Vedado, CP10400, La Habana, Cuba
Tel.: +53 7 834 42 51 / Fax: +53 7 834 42 53
E-Mail: info@cubarealtours.com
Homepage: www.cubarealtours.com
OUR BRANDS FOR SPECIFIC SEGMENTS AND EXPECTATIONS/NEEDS/REQUIREMENTS
LATINCOMING - Trips to Central America, Mexico and the Caribbean out of one hand
The umbrella brand LATINCOMING was founded in 1999 to professionally meet the trend
towards cross-national tourism in Central America, Mexico and the Caribbean. All partner
incoming-agencies are under European management and owner operated. They count as the
best on location when it comes to quality, dependability, and price/performance ratio.
With only one booking contact, the alliance offers you cross-national seat-in tours and
custom-fit country combinations for FITs and groups. A central office in Costa Rica and a
representative in Germany are central contacts at your disposal.
The LATINCOMING partner agencies:
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ARATOURS, Costa Rica
GAPA TRAVEL, Panama
ORO TRAVEL, Nicaragua
EXPEDICION PANAMUNDO, Guatemala
 TIERRA MAYA TOURS, Mexico
 DOMREP TOURS, Dominican Republic
 CUBA REAL TOURS, Cuba
www.latincoming.com
SELECTED MOMENTS – selected, unique and cross-nation luxury-travels
Selected Moments stands for distinguished destination management in Central America,
Mexico and the Caribbean. Exclusive cross-nation travel creations and unique experiences
that will remain in your memory forever. A choice of the very best hotels and outstanding
services previous, during and after the tour for your upscale clientele.
Behind Selected Moments is the renowned LATINCOMING alliance that composes and arranges
your tailor-made luxury “Selected Moments” tours. Who could know the country, its hotels,
particularities and people better than the experts on-site?
www.selectedmoments.com
As of April 2015
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