The Reporter APRIL 2015

The Reporter
A Publication for Patients,
Residents and Families
APRIL 2015
From the Administrator’s Desk
Welcome Spring! With the arrival of spring we look forward to brighter skies, blooming flowers and
the feel of a lush carpet of green grass under our feet. Will April showers bring May flowers? Stay
tuned and we shall see!
A few news notes to share …
 We are excited that we now have a brand new large flat screen TV in the Tidewater multipurpose room. The new TV was purchased and hung up on April 1st.
 We are beginning our outdoor courtyard project that will provide more shade areas. The
project is just beginning so it will be mid-summer before we are done. The first step is to
obtain bids for the project and we are in that phase right now. Stay tuned for more updates
throughout the Spring and early Summer.
 Our Human Resources Director, Maintenance Director and Social Services & Case Management
Directors all had training in late March/early April; they are now back at Potomac Falls and
better able to serve you!
 Potomac Falls will host the Dulles International Airport Rotary Club High School Scholarship
Committee meetings in April and May. The Rotary Club raises money and provides
scholarships to deserving Loudoun County high school students that would not otherwise be
able to attend college.
We realize you have a choice in providers and thank you for choosing Potomac Falls Health & Rehab
Center.
Zoie Barcus Nikov, MSA, LNHA
Page 1 of 8
Potomac Falls Health & Rehab Center partnered with a third-party research company, My
InnerView, who recently conducted a satisfaction survey for our center. We want to thank
everyone who took the time to complete a survey and share your thoughts with us. In order for us
to deliver the best quality of care and services it is important for us to know what we are doing
well and what things we could improve on.
April Birthdays
All of the data from your surveys was compiled and we would like to share the feedback with you.
Helen Youngblood
5th
According to you, 83% of patients/residents and 79% of families rated our center as excellent or
good in their recommendation
to others.
We also has 79 % of patients/residents
and 75% of
Frances
Evitts
10th
families rate their overall satisfaction with our center as excellent or good.
William Tydeman
10th
In addition to those ratings, the surveys have also provided more detail th
about what you feel are
Veronica
Dominik
12
our center’s strengths as well as the areas in need of improvement (listed below).
Eugenia Glover
16th
Top Strengths:
Areas for Improvement:
st
Competency of staff Asghar Farahmand Quality of dining21
experience
Care/concern of staff
Quality of meals
st
Afagh Shafiei
Commitment to family updates
Meaningfulness 21
of activities
Safety of center
Adequate staff to meet needs
David Carney
22nd
Respect for privacy
Attention to resident
grooming
Susan Prisco
25th
Focus groups consisting of key leadership and staff members have been established to work on
ways we can improve inMercedes
the areas listedCuzzi-Espinoza
above. Our center remains committed
to continual
27th
improvement and we appreciate in the input and perspective that each th
of you can provide. We
Mariam
Kianpour
28
kindly ask that you continue to share your thoughts as you receive surveys in the future. Thank
you for allowing us the privilege of caring for you and/or your loved one.th
Agnes Ford
30
Sincerely,
Pauline Ross
31st
Zoie B. Nikov
Administrator
Page 2 of 8
Breakfast, Lunch and Dinner
Focus Group for Improving the Dining
Experience and Meals
Spring Cleaning at Potomac Falls
Focus Group for Improving Resident
Grooming
Thanks to all of our residents and families for
participating in our recent Satisfaction
Surveys! We heard you and we now have a
team working toward improving the grooming
for all of our residents. We have developed a
tool to evaluate how our CNAs are doing with
showers, nail care, shaving, and mouth care.
We will start auditing next week and will post
our results. Please feel free to ask me
questions or let me know if there is something
else we need to focus on!
Phyllis Harris, RN, DON
The dietary department is working on
several things to improve the dining
experience of our guest at Potomac Falls.
We have a team that meets monthly to
discuss ways to improve the overalls
dining experience of our guests, this
team consists of the Dietitian, Dietary
Director, Asst. Dietary Director, Nurse
Supervisor, 2 CNA’s, Dietary Aide,
Cook, Activities Director.
We have changed several meals on our
menus based on the guest/staff feedback
and meal consumption.
We have managers in the dining rooms
from our management team, overseeing
the meals service and assisting with our
guests needs during the meals.
Michelle Board CDM, CFPP
Everything is an Activity
Focus Group to Improve the Activities Program
This group has just gotten organized and is working on a few ideas: (1) developing a plan
to increase volunteers; (2) developing a plan to better utilize Facebook and the website to
promote what happens in activities; and (3) posting photos of events we have held so
families can see what happens when they are not here.
Barbara Eastman, Activities Director
Page 3 of 8
April Birthdays
William Johnston 10th
Edward Kennedy 11th
Constance Jones 13th
Terri Johnson 19th
Michaeleen Cresce 28th
May All Your Birthday Wishes Come True!
MEET THE TEAM
Zohra Ibrahimi, CNA
I have started working at Potomac Falls in October 2014. I live in Fairfax. I have always dreamed to
be a Medical Doctor or pursue a career in the medical field. I am originally from Afghanistan and it
was very difficult if not impossible for me to go to school or college. I moved to America in
September 2013. I took English classes and then I took the first step towards my goal and to work in
the medical field: getting my certificate as a nurse assistant (CNA) in October 2014. I didn't stop
there and enrolled in a nursing school to become a licensed practical nurse. I will be graduating by
the end of 2015.
I will never stop studying and plan to become an RN (Registered Nurse).
Helping people who need help is something that makes me feel good about my job and my life. That's why besides working as a CNA
I also work as a volunteer at Novant Prince William Medical Center in the ER department.
My father always dreams of me becoming a doctor one day. I will do all my best to make his dream come true.
I speak Dari/Farsi and I work very hard to be even more fluent in English as well. I spend most of my time on studying and try to find
time for shopping. Riding a bicycle and going for camping are my hobbies. My motto: keep going never give up!
Page 4 of 8
Commonwealth Coordinated Care (CCC) is coming to Loudoun County and Potomac Falls Health & Rehab Center is a
resource to you as the program rolls out and implementation begins.
Commonwealth Coordinated Care is a new Virginia initiative that coordinates care for individuals who are currently served
by both full Medicare (entitled to benefits under Medicare Part A and enrolled under Medicare Parts B and D) and full
Medicaid and meet certain eligibility requirements. The program is designed to be the single entity accountable for
coordinating delivery of primary, preventive, acute, behavioral, and long-term services and supports.
Current Medicare-Medicaid enrollees without coordinated care must use three ID cards for Medicare, Medicaid and
prescription drugs; have three different sets of benefits; receive bills when they should not and are routinely frustrated over
challenges in understanding which plan pays for which services.
The goal of this initiative is to provide Virginians with high quality, person-centered health care that focuses on their needs
and preferences.
Benefits: The benefits of Commonwealth Coordinated Care include:
One toll free phone number for 24 hours/7 days a week assistance
A unified appeals process
Person-centered service coordination/case management
Eligibility: Eligible individuals include those who:
Are 21 and older
Are enrolled in full Medicare and full Medicaid
Live in designated regions of Virginia
Timeline for Loudoun County (including Potomac Falls Health & Rehab Center)
May 2015: Automatic assignments received by mail
July 2015: Coverage for those automatically enrolled begins
QUESTIONS ABOUT COMMONWEALTH COORDINATED CARE?
STOP IN AND SEE YOUR SOCIAL WORKER FOR MORE
INFORMATION AND RESOURCES
Page 5 of 8
EMPLOYEES OF THE MONTH
Aniyat Adedeji – Business Office Assistant
Monica Afriyie – Certified Nursing Assistant
Mohammed Tarey – Registered Nurse
YOU GOT CAUGHT CARING
Genesis Alfaro - CNA is terrific! She is so wonderful and caring. She really likes caring for old
people!
Radhika Cherukuri – Physical Therapist is what a caring angle. Very good communicator for my
elderly Mom. I feared she’s never get beyond the wheelchair to her walker. What fantastic
improvement. Such a good and caring nursing and therapy staff. No one following surgery and
in pain is easy, but the staff here makes it look easy. Great dedication!
Michelle Board – Director of Dietary – very helpful to me with my diet. Goes out of her way,
always very pleasant.
Mike Parker – CNA – asked if he could see how the therapist was getting patient up from bed.
He took time to learn the appropriate steps for transferring this patient. Therapist educated
Mike on proper application of sling. He was appreciative and then asked how to properly apply
a brace on another patient. He stated, II want to do it right, I am here to do a good job.”
Malika Bougrine – CNA washed my hair; Cleaning crew member Maria gave me the “bestest”
hug today I have ever had in a long time; Radhika Cherukuri – PT - called me by a name my
mom used to call me and she looked into my eyes; Fengling Hu – CNA, extremely sensitive,
gave me hugs when she saw me crying; tall, handsome Michael – CNA brought food tray with
many of my favorite condiments and liquids. He spoke to me first in Espanol and it was like
music to my heart. Fares called me by my first name my mother used to call me in Spanish;
every time he sees me he smiles, he is upbeat, hardworking and did my laundry before the week
was up. Rebecca Uri in Rehab – extremely sweet and sensitive to another petit lady. Cooking
crew doing a great job; I gained 9 lbs.
We appreciate hearing ALL the good work our staff does!
Page 6 of 8
We congratulate Melissa
Meyer, Dietitian, and her
family on the arrival of
their second baby girl
Madison!
Volunteer Opportunities for All Ages!
We are looking for Volunteers here at Potomac Falls Health & Rehab Center. There
is nothing more valuable than the gift of time to those in need. The benefits to the
giver are as great as those on the receiving end. Students in need of service hours;
retirees who like to stay active and involved; anyone thinking about a career in the
medical field; Boy Scout or Girl Scout troops looking for projects; dog lovers who
want to share their furry friends with others all make excellent volunteers. If you
know a college student applying to therapy, nursing or graduate medical programs,
the more volunteer hours they have in a medical setting the better.
If you have musical talents to share or just want to sit with a resident and listen to
their story, we can use your help. You could help with Bingo or take a resident
outside for some fresh air. Read to someone who loved to read and no longer can
see well enough or play a game of checkers. Even an hour a week can make a
difference.
Please stop in to our reception desk or email Barbara Eastman, Activities Director at
beastman@potomacfalls-rehab.com for a volunteer application to get started. You
will treasure your time volunteering and our residents will treasure you.
Page 7 of 8
Potomac Falls Health & Rehab Center
46531 Harry Byrd Highway, Sterling, VA 20164
703-834-5800 Phone
Administration
Admissions
Administrator: Zoie Nikov
Administrator in Training: Ishmael Koroma
Human Resources Manager: Olga Klein
Director of Admissions: Katelyn Maerki
Admissions Coordinator: Rachel Williams
Business Office
Business Office Manager: Kay Roscorla (Acting)
Dining Services
Dietitian: Melissa Meyer
Director of Dietary: Michelle Board
Dietary Supervisor: Noochnart Jones
Facilities
Housekeeping & Laundry Director: Fares Iglesias
Maintenance Director: Siroos Abdollahi
Medical Services
Medical Director: Dr. Jay Rana
Physician: Drs. Ayele & Behiri
Nursing
Director of Nursing: Phyllis Harris
Assistant Director of Nursing: Johanna Espinales
Nurse Managers: Peggy Hojnacki & Alexander Koroma
Evening Nurse Supervisors: Charlotte Nkepnang & Chuck Wyson
Night Nurse Supervisors: Anne Daly & Deandra Fennell
Wound Care Nurse: Arwa Landivar
Weekend Nurse Supervisors:
Laura McLaughlin & Kellie Schnebelen
Social Services
Directors of Social Services & Case Mgmt.
Gina Damiano & Chandis Parris
Recreation, Activities & Volunteers
Director of Activities: Barbara Eastman
Activities Assistants: Jennifer Beach &
Camryn Burton
Potomac Falls Health & Rehab Center
https://www.facebook.com/PotomacFallsHealthRehabCenter
Page 8 of 8