How to configure your email client

Email client configuration guide
How to configure your email client
This guide will teach you how to set up your email client. In this guide we will cover both Outlook and
Windows Live mail, which are two of the major email clients used these days.
You will find an section at the end of this document for common error messages.
NB: For the examples given below we have used a sample domain (stmkr.net). Please use your own domain name
when setting up your email client. The settings apply to all other email clients, and the configuration should be
very similar to the one described in this document.
How to configure Outlook
1. Go to 'Tools' > 'Email accounts'
2. Select 'Add a new e-mail account' and click on 'Next'
1
Email client configuration guide
3. Select either 'POP3' or 'IMAP' (whichever you prefer) and click 'Next'
4. Fill in all the fields as follows:
•
•
•
•
•
•
Your Name: enter your name as you want it to appear in your emails
E-mail Address: your email address
Incoming mail server: pop.stmkr.net if you are using POP3 / imap.stmkr.net if you are using
IMAP ( remember to replace 'stmkr.net' with your own domain name)
Outgoing mail server: smtp.stmkr.net (replace 'stmkr.net' with your own domain name)
Username: your full email address
Password: whichever password you entered when creating the mailbox
NB: make sure that the box 'Log on using Secure Password Authentication (SPA) is unticked.
Then click on 'More Settings'
2
Email client configuration guide
6. Go to the 'Outgoing Server' tab and tick the box 'My outgoing server (SMTP) requires
authentication' and select the option 'Use same settings as my incoming mail server'
7. Go to the Advanced tab, and under the 'Delivery' section check the box 'Leave a copy of messages
on the server'.
NB: Check that the ports as set as follows:
•
•
•
•
Incoming server (POP3): 110
untick the box: 'This server requires an encrypted connection (SSL)
Outgoing server (SMTP): 25
untick the box: 'This server requires an encrypted connection (SSL)
Click on 'Ok' and then 'Next'
3
Email client configuration guide
8. Click on 'Finish' to complete the configuration. You will now be able to send and receive emails
using your own mailbox.
4
Email client configuration guide
How to configure Windows Live Mail
1. Click on 'Add email account'
2. Fill in all the fields as follows:
•
•
•
•
E-mail address: your email address
Password: whichever password you entered when creating the mailbox (tick 'Remember
password')
Display Name: enter your name as you want it to appear in your emails
Tick the box 'Manually configure server settings for e-mail account'
Then click on 'Next'
5
Email client configuration guide
3. Select either 'POP3' or 'IMAP', whichever you want to use
Fill in the fields as follow:
•
•
•
•
•
•
Incoming server: pop.stmkr.net if you are using POP3 / imap.stmkr.net if you are using IMAP
(remember to replace 'stmkr.net' with your own domain name) / Port : 110
Untick the box 'This server requires a secure connection (SSL)'
Log on using: Clear text authentication
Login ID: your full email address
Outgoing server: smtp.stmkr.net (replace 'stmkr.net' with your own domain name) / Port: 25
Tick the box 'My outgoing server requires authentication'
Cick on 'Next'
4. Click on 'Finish' to complete the configuration. You will now be able to send and receive emails
using your own mailbox.
6
Email client configuration guide
NB: To synchronise your mailbox if you have already received emails, click on the arrow symbols, then
go to 'Sync' > 'Everything' (see below)
7
Email client configuration guide
Common error messages
Please note that the error messages in Outlook and Windows Live Mail use the same error codes.
•
error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues,
contact your server administrator or Internet service provider (ISP).'
This error is usually seen when you entered an invalid user name or password for the SMTP server
authentication. To solve this problem, refer to the section 6 of the Outlook guide and to the section 2
and 3 of the Windows Live Mail guide.
•
error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and
password in your account properties. Under Tools, click E-mail accounts. The server responded:
-ERR Authentication failed.'
This error is usually seen when you entered an invalid user name or password for the POP server
authentication. To solve this problem, refer to the section 4 of the Outlook guide and to the section 2
and 3 of the Windows Live Mail guide.
8
Email client configuration guide
•
error (0x80042108) : 'Outlook is unable to connect to your incoming (POP3) e-mail server. If you
continue to receive this message, contact your server Administrator or Internet service provider
(ISP).'
•
error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you
continue to receive this message, contact your server Administrator or Internet service provider
(ISP).'
Both of these error messages can appear when using an incorrect port, respectively for incoming and
outgoing servers. To solve these problems, check the ports as explained in the section 7 of the Outlook
guide and in the section 3 of the Winows Live Mail guide.
Important:
The error (0x80042109) (unable to connect to the (SMTP) e-mail server) can also appear when the ISP
blocks the port 25. This is a common problem for many Internet service providers.
If you are using the port 25 and are still getting this error message, you will have to contact your ISP in
order to find a solution. In most of these cases you will be asked to use their own SMTP server instead
of yours.
9
Email client configuration guide
•
error (0x800CCC18): 'Your e-mail server rejected your login with Secure Password
Authentication. Verify your account properties. Under Tools, click E-mail accounts.'
This error occurs when you try to use Secure Password Authentication (SPA). To solve this problem,
simply untick the SPA box, as explained in the section 4 of the Outlook guide. For Windows Live Mail,
make sure that you are using 'Clear text authentication' as explained in the section 3 of the Winows
Live Mail guide.
10