season tickets 2015-16

season
tickets
2015-16
6000 people
can’t be wrong!
Well, 5,950 to be exact. That’s how many of
you are season ticket holders today!
It’s hard to believe that it’s almost a whole
year since we were all on the pitch at
Kenilworth Road, celebrating our promotion
back to the Football League as Conference
Champions. But time flies in football, and
here we are again launching our season
tickets for the 2015-16 campaign - hoping
to repeat those happy scenes with another
promotion, as well as celebrating 130 years
since our wonderful Club was founded.
As this document is being published,
the Hatters are sitting towards the top of
the League 2 table. We’re still in with a
great chance for promotion, whether it’s
automatically or via the play offs - and this
season, we’re launching our Early-bird
tickets even earlier than usual. This gives
you the chance to book at League 2 prices
before things on the pitch are decided one
way or the other.
Even though we must encourage as much
income as possible to make sure we can be
competitive, we are committed to keeping
prices as low as possible for all supporters
as we progress through the pyramid - just as
we are committed to rewarding loyalty.
Gary Sweet
Chief Executive Officer,
Luton Town Football Club 2020 Ltd
As you’ll see from our pricing matrix, we’ve
held adult prices at the same rate as last
year’s Early-bird discount rate and although
there have been some incremental prices
increases in other areas, we’ve tried to keep
ticket prices as affordable as possible. Many
of you will remember the last time we were
in League 1, a standard adult season ticket
in the main stand cost a shade under £600.
Season ticket holders are a vital part of any
football club, particularly ours. Of course
the financial commitment is important in
maintaining the aspirations for bigger and
better things, but the loyal support you
give the team from the stands, home and
away through all seasons and weathers can
makes all the difference – win, draw or lose.
So whether you’re an old-timer or if you’re
purchasing your very first season ticket,
we’re looking forward to warmly welcoming
you back for next season. Make the most
of the excellent benefits your season ticket
offers - and whichever league we find
ourselves in, get behind the team and make
yourself heard!
Come on you Hatters
BENEFITS
If you’re planning on supporting
the Hatters throughout the 15-16
campaign, a season ticket is the
way to go. Here’s why...
•
•
•
•
•
•
•
Guaranteed seat for all home league matches
First option on your seat for all cup games
Priority booking for all-ticket away games
Free admittance to all reserve and development games
played at Kenilworth Road
10% discount on full-price merchandise in our club shops*
Entry to the Eric Morecambe Lounge for drinks and food
before, during and after games†
The chance to upgrade to hospitality areas for individual
matches, with the cost of a match day ticket discounted†
ALL NEW
BUY BACK
SCHEME
Can’t make it along to a
game? Simply return your
ticket for that game back to
us and we’ll give you a £5
voucher towards your season
ticket for next season.
* On production of your season ticket
† Subject to match availability
SOAK UP THE OAK ROAD STAND
This season you can enjoy the unique view and atmosphere sitting in the Oak Road Stand at
specially reduced rates. In years-gone-by the Oak Road was the place to be for home fans.
Relive the memories or try a different view on the match.
Please note that season tickets will be unreserved seating and you may be required to move
for certain cup games.
applying for
the first time?
If you’re applying for a season
ticket for the first time, you’ll
need to call or email the ticket
office to choose your seat!
WEB: lutontown.co.uk
AuTO CuP
AuTHORisATiON
If you want to automatically
book your seats for home cup
games, we can automatically
take payment for your seat
and forward your tickets to
you. It’s as easy as that!
ONLINE STORE: www.hattersworld.co.uk
pics: instagram.com/ltfc_official
video: youtube.com/lutontown
2
DIAMONDs
are a
fan’s best
friend
As a Diamond season ticket holder, you pay
a bit more. But by paying the premium, you’ll
receive loads of extra benefits while enjoying
the glow of knowing your money is helping
develop important areas of the club.
TAKE A LOOK AT THESE BENEFITS
3
1.
One replica first team shirt of your choice OR a £20 club shop voucher.
2.
Five complimentary Adult tickets vouchers redeemable for any league match.
3.
Five complimentary Junior/Youth vouchers for any league game.
Y
4.
FREE away season ticket if requested (see application form).
Y
5.
£100 voucher for use on hospitality packages.
(First come first served basis and subject to specific game availability.)
6.
Priority access to purchase away tickets and cup match tickets.
Y
7.
FREE admittance to the first home cup game played in the season. Y
8.
The chance to vote in the Diamond Player of the Month award, and be
drawn out to present the Trophy. An adult winner will receive two hospitality
tickets for the Eric Morecambe Lounge for the game presenting the
Diamond Trophy after the match.
9.
Meet the Manager event.
Y
10. Distinctive Season Ticket wallet with LTFC crest.
Y
11. Diamond season ticket holders who are also members of Trust in Luton
will also be able to vote on next season’s kit designs.
Y
club: 01582 411622
ticket office: 01582 416976
EMAIL: info@lutontown.co.uk
Y Benefits marked
with this symbol apply
to junior Diamond
ticket holders.
Diamond juNiORs
AND YOuTHs
Junior and youth season ticket holders who upgrade to a
Diamond (costing £50) will receive these additional benefits
Y
J unior / youth match day experience. The opportunity to take part in a penalty shoot-out on the
Kenilworth Road pitch at half time of a home league game
Y
The chance to vote in the Diamond player of the month award, and be drawn out to present
the Trophy. A junior winner will receive a Diamond mascot package and present the trophy
after the game.
Y
Diamond children’s Christmas event
Y
Free signed player picture card of your choice.
WEB: lutontown.co.uk
ONLINE STORE: www.hattersworld.co.uk
pics: instagram.com/ltfc_official
video: youtube.com/lutontown
4
#love #loyal
#coyh
Our average away following for the
14-15 season is currently over 1200
fans. This gives us the highest away
following in League 2, and would give
us the 3rd biggest away following in
league 1. Amazing support!
THE AWAY
sEAsON
TiCkET
Travelling home and away? Then you’ll need
an away season ticket. We’ll send you away
tickets automatically for all league and cup
away games so you don’t have to worry.
Away season ticket holders get priority when booking tickets for any away fixture or cup ties.
It costs just £35 to join the scheme and is included as part of a Diamond membership.
HOW DOES IT WORK?
When a game with allocated tickets is announced, the ticket office will automatically take payment
from card details held on file and send out tickets. If you don’t want a ticket for a specific game,
just let us know in in advance and payment will not be taken. You can cancel tickets up to 6 times
per season*.
* Further cancellations may result in the withdrawal of this service
7
club: 01582 411622
ticket office: 01582 416976
EMAIL: info@lutontown.co.uk
IMPORTANT! EXISTING SEASON TICKET HOLDER’S SEATS WILL BE HELD UNTIL 31ST MAY. TO RETAIN YOUR
CURRENT SEAT PLEASE BOOK BY THIS DATE OR YOUR SEAT WILL BE RELEASED FOR GENERAL SALE
our prices
Our season tickets go on sale in three phases Early-bird, Primetime and Anytime. The sooner you
purchase your ticket, the cheaper it is. Plus you can
spread the cost by paying in instalments.
2ND - 23RD
3RD APRIL
FROM 1ST
EARLY-BIRD
PRIMETIME
ANYTIME
MARCH
Buy your ticket early - the
cheapest way to pay.
31ST MAY
Pay a reduced rate before the
end of the 14-15 campaign.
You can pay in
three ways:
1) In full on application.
2) In four monthly instalments.
3) In eight monthly instalments
paying a £30 admin fee.
JUNE
Our standard season ticket
price, available pro-rata until
February 2016.
Please note that if you buy your ticket during
the Primetime period you are committing
to paying the full League 1 price if we gain
promotion. Tickets purchased before promotion
is decided will be sold at League 2 prices, and
these will be held until the balance is paid.
EARLYBIRD
PRIMETIME
ANYTIME
League 1
League 2
League 1
League 2
ADULT
£330.00
£380.00
£360.00
£410.00
£390.00
OAK ROAD
£250.00
£320.00
£280.00
£350.00
£310.00
YOUNG ADULT (18-21)*
£230.00
£270.00
£250.00
£290.00
£270.00
SENIOR (65-74)*
£230.00
£270.00
£250.00
£290.00
£270.00
GOLDEN SENIOR (75 +)*
£160.00
£200.00
£180.00
£220.00
£200.00
UNACCOMPANIED YOUTH (10-17)*
£120.00
£140.00
£130.00
£150.00
£140.00
ACCOMPANIED YOUTH (10-17)*†
£80.00
£100.00
£90.00
£110.00
£100.00
ACCOMPANIED JUNIOR (UNDER 10)*†
£50.00
£70.00
£60.00
£80.00
£70.00
Disabled supporters** over 17 will pay one age category below their normal age band.
* AGE
CONCESSIONS: The date used to determine the correct age category for supporters is the first day of the 15/16 season.
If you are purchasing a concessionary priced ticket, you are required to provide proof of age by post or in person when purchasing or collecting of your season ticket.
† Accompanied youth and junior season tickets must be purchased at the same time as the accompanying adult, and seated together.
**Disabled supporters are required to join the Luton Town Disabled Supporters Association (LTDSA) free of charge to qualify for concessionary price.
For further details, please contact the ticket office.
8
SEASON TICKET BOOKING FORM. One form per person.
PERSONAL DETAILS
NAME
D.O.B
ADDRESS
Note: proof of age is required for all concessions
D
D M M
Y
Y
Y
Y
CLIENT REF (if known):
CONTACT PHONE NUMBERS
MOBILE
EMAIL
HOME
SEASON TICKET
Please complete the grid below, entering the appropriate price for your age category plus any additional charges in the ‘ADDITIONAL CHARGES’ section.
PLEASE SPECIFY WHICH SEASON TICKET YOU REQUIRE AND HOW YOU WISH TO PAY
FULL DEBIT
FULL CREDIT
CASH/CHQ
4 MONTH INS.
EXAMPLE
ADDITIONAL CHARGES
8 MONTH INS.
POST (+ £0.90)
£330
£0.90
CREDIT (+ £5)
TOTAL
8M INS (+£30)
AMOUNT
£30
£360.90
ADULT
OVER 65
UNDER 22
OVER 75
UNAC U18
ACC U18
ACC U10
OAK ADULT
SEASON TICKET SEAT LOCATION
UPGRADE TO A DIAMOND SEASON TICKET
STAND
ADULT
+ £150
CONCESSION
+ £130
BLOCK
ROW
SEAT
YOUTH
+ £50
TOTAL 15/16 SEASON TICKET CHARGE:
£
If you are paying in 4 or 8 monthly instalments, the amount will be divided equally across the number of payment period. Eg: 360.90 / 8 = 8 payments of £45.11
The first Payment will be taken on the first of the month after your application is received, followed by the next 3 or 7 months depending on the scheme you choose.
TRUST IN LUTON Join or renew your Trust in Luton membership
SUPPORT LUTON TOWN YOUTH ACADEMY
Please note that if you opt-in to these options, an additional one-off payment of will be taken from the card provided for Trust in Luton membership and Academy donations.
TiL ADULT - £10:
TiL UNDER 16 / OVER 60 - £5:
Suggested Academy donation - £10
AWAY SEASON TICKET
Other amount:
YES PLEASE
The Away Season ticket box should only be ticked if you wish to automatically purchase tickets for all
away league games (only 5 cancellations permitted per season). One additional Payment of £35 will
be taken from the card provided.
HOME CUP AUTHORISATION FORM
£
NO THANKS
PRICE
DIAMOND
INCLUDED
REGULAR
£35
YES PLEASE
NO THANKS
Do you want the ticket office to automatically book and forward you your
home cup match tickets? Please tick the appropriate box:
PAYMENT CARD DETAILS
If you wish to use a payment card for any season ticket purchase, instalment, home cup authorisation please complete the card details section below.
LONG CARD NUMBER:
EXPIRY DATE:
VALID FROM:
LAST 3 DIGITS ON
REVERSE OF CARD:
CARD HOLDER’S NAME:
CARD HOLDER’S SIGNATURE:
I agree that Luton Town Football Club 2020 Ltd may use the card
details provided for payment for this season ticket application.
For full terms and conditions please see page 10
Credit agreement regulated by the consumer credit act (1974)
If you wish your season ticket to be sent to you please enclose a self addressed envelope to the value of 93p (large letter) otherwise
your season ticket will be held at the ticket office for collection. If posting please return all application forms to Luton Town Ticket
Office, Kenilworth Road, Luton, Beds, LU1 1DH.
join Trust in Luton
Simply tick the box on your
application form to become a
member. It’s only £10, or £5 if
you’re under 16 or 60 or over.
“the stronger
the team, the
stronger the
team” John Still, Manager.
Once again we are giving you the opportunity, whilst purchasing your season ticket, to join or renew
your annual membership of Trust in Luton, the Club’s official supporter’s body. Trust in Luton now
incorporates the Luton Town Supporters Club and, as well as being a shareholder in the Club, are
custodians of the Club’s identity assets. The Trust meets regularly with the board, representing the
supporters on important issues and also organises events throughout the season. Take a look at the
Trust website www.trustinluton.info to see what Trust in Luton has been up to recently.
what
happens
now?
You’ve chosen your ticket, filled out your
form and read the terms, what’s next?
RETURN YOUR APPLICATION FORMS
Season ticket application forms can be returned in person to the ticket office or can be sent
by post to Luton Town FC Ticket Office, Kenilworth Road, Luton, Bedfordshire LU1 1DH.
Season Ticket Postage
Season Tickets can be collected from the ticket office when advised or can be send by post
if preferred. If you require your season ticket to be posted, please supply a SAE for the value
of 93p (large letter), or advise the ticket office to add the charge to your payment. Any season
ticket where the correct postage is not paid may be left for collection
9
club: 01582 411622
ticket office: 01582 416976
EMAIL: info@lutontown.co.uk
THE SMALL PRINT
4/8 MONTH INSTALMENT PLAN: TERMS & CONDITIONS
It is important you take note of these terms and conditions when using the
instalment plan. this is not a direct debit and notification will not be received from
your bank if payments fail. Please check your payments on a regular basis. It is
your responsibility to inform the Ticket Office of any change in your card details.
1.
2.
3.
4.
5.
6.
7.
In these terms and conditions the following words shall
have the following meanings: Application Form “The
instalment plan application form”. The Card “The credit/
debit card you have nominated on the Application Form”.
Club “Luton Town Football Club”. Instalments “4 or 8
equal payments totalling the cost of the season ticket(s)
and if applicable, the instalment plan joining fee and
payable on the dates referred to on the Application Form”.
Instalment Plan “The scheme whereby a season ticket
may be paid for in instalments”. You, your or yourself “The
person applying to the instalment. Plan by completing and
submitting the Application Form”. Instalment Plan Joining
fee 10% of the relevant season ticket price.
The option to pay using the instalment plan is not
available to anyone aged under 18 years of age.
The Club agrees to use reasonable endeavours to collect
the instalments on the specified dates referred to in the
application form. These dates cannot be changed.
The instalment Plan joining fee (if applicable ) will be
payable at the time of joining and is separate to the
instalments.
In the event of an instalment being returned unpaid you
will be subject to a penalty fee of £2 for each time this
occurs.
The Club will collect payment on the 1st of the month,
should that request fail a subsequent request will be
made on 2nd 3rd, 4th or 5th, after which time the Club is
not obliged to make further attempts and your account
will be arrears. At this point in time the Club will have the
option of requesting the return of the season ticket or to
take other action as it considers appropriate to recover
the arrears.
In the event of a failure to return the season ticket as
described in clause 6 over the Club reserves the right to
take whatever legal action it considers necessary to affect
the return of any season tickets not returned as agreed.
Any costs thus incurred will fall to you to pay.
8.
9.
10.
11.
12.
13.
14.
15.
You will not without prior consent of the Club be entitled
to use the season ticket in the event of a default as
described in clause 6 above any such use without prior
consent by the Club is prohibited.
If following a default as described in Clause 6 above you
wish to continue to be a season ticket holder for the
remainder of the current season, you shall pay forthwith
to the Club to total of the remaining payments which are
unpaid, together with interest thereon at 4% above the
base lending rate from time to time of Bank of Scotland
PLC.
It is your responsibility to notify the Club of any change to
the card details. if the Club is not notified of any change
and an instalment payment fails as a result, the Club shall
have no liability to you and the provisions of clause 6 and
7 shall apply.
Following a default as described in Clause 6 and 7
above, all instalment facilities will be withdrawn from you
indefinitely.
No time or indulgence extended to you nor any waiver
of any breach hereof shall prejudice, affect or restrict the
rights and powers of the Club.
This agreement is personal to you.
The terms of this agreement will apply to any renewal
unless otherwise advised by the Club on or before the
date of such renewal.
The above terms are governed by English law.
By signing the season ticket application form and completing
relevant card details you are giving permission to automatically
take payment for your seat and forward your tickets to you.
The Ticket Office will need to be informed of any card changes
throughout the season.
4/ 8 MONTH INSTALMENT PLAN PRIVACY COMMITMENT
Luton Town Football Club 2020 Ltd will do nothing with your personal data that you would not anticipate from privacy conscious
company with a contact strategy founded upon permission based marketing.
HOW WE USE YOUR DATA
we will use the information you provide us, or we have garnered from web-based technology, for administration, marketing, customer
services and profiling your purchasing preferences. if compelled to do so, we will disclose your information to law enforcement
agencies. we may keep your information for a reasonable period to contact you about our services, offers and promotions.
YOUR CONSENT
By providing this information you consent to our processing your sensitive personal data for the above purposes. To make sure
we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record
communications. when you give us information about another person, you confirm that they have appointed you to act for them, to
consent to the processing of their personal data, including sensitive personal data and to receive on their behalf any data protection
notices.
YOUR RIGHTS
if you wish to exclude yourself from receiving Luton Town Football Club related offers (e.g. season ticket discounts or kit promotions)
you can do so by emailing unsubscribe@lutontown.co.uk or writing to the Data Controller, Luton Town Football Club, Kenilworth
Stadium, 1 Maple Road East, Luton,Bedfordshire, LU4 8AW.
10
Luton Town Football Club 2020 Ltd
Kenilworth Road Stadium,
1 Maple Road, Luton, Bedfordshire LU4 8AW
Any questions? Just ask!
Call: 01582 411622 Email: info@lutontown.co.uk
Ticket Office: 01582 416976
www.lutontown.co.uk
facebook.com/Lutontown
@lutontown #COYH