docCancer Treatment Centers of America, Christine Hill
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Cancer Treatment Centers of America, Christine Hill
Cancer Treatment Centers of America Presented by Christine Hill Guest Experience Officer CTCA at Midwestern Regional Medical Center CTCA Locations Nationwide © 2014 Rising Tide 2 CTCA at Midwestern Regional Medical Center • • • • 1,300+ staff, including 135 physicians 73 inpatient beds Offering comprehensive, state-of-the-art services Modernizing hospital to meet patient needs © 2014 Rising Tide 3 Patient Empowered Care® Model © 2014 Rising Tide 4 Culture of Excellence for Patients © 2014 Rising Tide 5 Culture of Excellence for Stakeholders © 2014 Rising Tide 6 “The sum of all interactions shaped by the organization’s culture, that influences patient perceptions across the continuum of care.” The Beryl Institute © 2014 Rising Tide 9 Copyright Rising Tide 2014 Dear Dr. Smith The Market Insights Team is excited to share the most recent results of your Patient and Companion Satisfaction Physician Report. ▪ Page two (2) of this report, labeled Quantitative Results, contains your scores relative to all Medical Oncologists for Cancer Treatment Centers of America ® at Midwestern Regional Medical Center. ▪ Page three (3) of the report, labeled Dashboard Results, contains the same quantitative results as the previous page using a graphical interface. ▪ Page four (4) of the report, labeled Qualitative Results, contains specific comments and suggestions provided by your patients. Please note these reports are confidential. Your individual scores will not be distributed to other physicians. The purpose of your personal monthly report is to encourage and empower you to work with our teams to improve patient care and service quality. The personal report attached represents your individual scores for the month of May. Please feel free to contact me if you would like to provide feedback. Thank You, Program Manager Patient Loyalty Cancer Treatment Centers of America ® Copyright Rising Tide 2014 Copyright Rising Tide 2014 Copyright Rising Tide 2014 Copyright Rising Tide 2014 © 2014 Rising Tide 26
