Welcome to the New KCPHILNET
Transcription
Welcome to the New KCPHILNET
Published Quarterly www.kcphilnet.org Ph. 816.235.6259 Winter 2006 Vol. 15, No. 1 Inside COUNCIL UPDATE PRESIDENT’S MESSAGE EXECUTIVE DIRECTOR’S MESSAGE CAPITAL CAMPAIGN SURVEY AWARDS LUNCHEON NETWORKING TIPS COMMITTEE CONNECTIONS COUNCIL LEADERSHIP PGS. 2-4 Serving the Sector Welcome to the New KCPHILNET 30TH ANNIVERSARY CELEBRATION LIBERTY MEMORIAL EVENT THE NONPROFIT COMMUNITY – MORE THAN THE SUM OF ITS PARTS MAYOR’S PROCLAMATION SPONSORS The Council on Philanthropy starts the new year with a new Web site. PGS. 5-7 The new fully searchable KCPHILNET does this in several ways: EDUCATIONAL PROGRAMS 2006 PROGRAM SCHEDULE COMING ATTRACTIONS BUSINESS BRAIN FOOD COUNCIL EDUCATION SERIES FUNDERS AFTER HOURS EDUCATION SERIES HIGHLIGHTS GRANTMAKERS EXCHANGE PGS. 10-12 • Content Management – The Council manages site content, ensuring that all information is current and integrated with internal databases. As a member, new contact information you provide on KCPHILNET will appear within 24 hours in the Council’s online members-only membership directory. • Foundation Directory – Starting with 100 local funders, the Council’s new members-only Foundation Directory will within six months contain data on more than 600 local funders and 200 national funders who fund in the Kansas City area. (See story on page 13.) • Training Calendar – More than ten organizations in Greater Kansas City provide training for nonprofits. The Council encourages these groups to list their training opportunities free of charge on the KCPHILNET training calendar. The calendar is searchable by subject with links to sponsoring organizations for more information and registration. The KC Events Calendar on KCPHILNET will continue as a resource for nonprofits to publicize their events. • News and Information – The Council will now use advanced e-mail functionality to deliver monthly e-Updates in compressed format. The new KCPHILNET features a Kansas City Star newsfeed, as well as the most recent and archived editions of Voice of Philanthropy and e-Updates. • Vendor Directory – This spring, the Council will launch a vendor “yellow pages.” In it, users will be able to view a list of consultants, printers, caterers, florists and other retail categories that provide services to nonprofit customers. Clicking to pages describing the services each vendor provides, users can then link directly to the vendor’s Web site. • Bulletin Boards – KCPHILNET can host bulletin boards for the exchange of messages within and among various groups. Development directors, for example, could have their own site within KCPHILNET to post ideas, questions and answers. Members interested in this service are encouraged to contact the Council. FOUNDATION NEWS UPDATED FOUNDATION DIRECTORY PG. 13 PRACTITIONERS FORUM EVERYTHING IS A BRAND Launched in 1995, www.kcphilnet.org was one of the first Web sites created by a Greater Kansas City nonprofit organization. As the Web address suggests, KCPHILNET’s purpose was and still is to provide information, resources and connectivity to the area nonprofit sector. PGS. 14-15 PERSPECTIVES IN PHILANTHROPY CORPORATE SUPPORT FOR THE ARTS PGS. 16-17 Speak up CHALLENGES OF ONLINE FUNDRAISNG PGS. 18-19 (Continued on page 2) C O U NC I L U PD ATE (Continued from front page) PRESIDENT’S MESSAGE The new KCPHILNET will also introduce changes and enhancements to JobSource. With an average of 250 daily listings for the past several years, JobSource is the area’s premier site for connecting nonprofit job seekers and employers. JobSource gets more than 15,000 hits per week. On the new KCPHILNET, JobSource will be fully searchable by job type and location. Later this year, the Council will begin marketing JobSource to colleges and universities, as well as communities outside Greater Kansas City, which will expand the service’s reach and value. The Council has provided JobSource free of charge to the community since 1983 by phone and online since 1998. To cover the cost of providing this and other member-focused services, such the Foundation Directory, it has become necessary to charge a nominal fee for job listings. JobSource will continue to be offered at no charge to job seekers. With the launch of the new Web site, the charge to list a job for 60 days will be just $25, comparing favorably to other popular sites, which average nearly $400 per 60-day listing and generally do not deliver candidates specifically qualified and seeking jobs in the nonprofit sector. The new KCPHILNET Web site was designed and implemented by Red Dog Software. Headquartered in Denver, Colo., Red Dog sells and implements customized Web site, portal and extranet platforms based on its ReadyPortal proprietary framework. “Our goal for the Council,” said Rajiv Chatterjee, Red Dog’s executive vice president of business development, “was to create a Web site that has what we call the ‘sticky factor’ – a site that people want to come back to time and again.” “Ultimately, we seek to strengthen the nonprofit sector, and our members have told us that KCPHILNET is one of the most important ways we can help them do that,” said Michelle Davis, executive director of the Council. “That is why we started KCPHILNET in 1995, why we are investing so much in it now, and why we will continue to do so based on the needs of our members.” Redesign and rebuild of the Council’s Web site are part of the Council’s 30th Anniversary Leadership Initiatives project. Many thanks to the following for their support of these endeavors: Francis Family Foundation, Hallmark, H & R Block Foundation and William T. Kemper Foundation – Commerce Bank, Trustee. 2 Voice of Philanthropy “And the survey says…” In September 2005, an overwhelming 28 percent of the Council’s membership and other sector stakeholders responded to our electronic Progress and Needs Survey. If you are wondering what has happened to the survey results since September, you may be surprised to know that they have not gone into a black hole somewhere in cyberspace. In fact, a dedicated team of individuals, representing all of our various member categories, has been reading Susan Melton and analyzing the results, meeting and developing a strategic plan for the Council based on what YOU have told us is important to you, the member. Although the overall strategic plan is still being finalized, we have already taken your comments and put them into action items through improved programs and services that will be offered in 2006. You told us that you valued access to information and education about the nonprofit sector, and we have incorporated that in our 2006 programming. We are also incorporating your comments in our Philanthropy Midwest Conference planning. Your input will help enhance our efforts to provide the most relevant, high-quality information and educational programming to the Council membership. This includes the long awaited updated Foundation Directory, a new Vendor Directory and the new Nonprofit Training Calendar. But we won’t stop there. The strategic plan will guide the organization into the future with the input from you and best practices in place. I encourage you to take a look at these services plus the survey results on the all-new Council Web site – www.kcphilnet.org. I also hope that you will become involved with a committee. The survey gives us great feedback, but our committee members also provide important insight. Contact the Council office or visit the Web site to learn more about the committees. And, if you haven’t already renewed your membership, please do so now so that you won’t miss out on the excitement. This year’s membership brochure has a handy tear-off panel with 2006 programs listed for your convenience. The Council truly is here for you, the member. Thank you for providing us your input through the survey, and I look forward to seeing you at Council activities this year. Council on Phil anthropy Mission To strengthen the human and organizational capacity of the nonprofit and philanthropic communities. Vision We envision inclusive and just communities of generous, engaged citizens and institutions. WINTER 2006 C O U NC I L EXECUTIVE DIRECTOR’S MESSAGE “Wow!” was the statement made by Michael Greene, the Council’s first president, when asked to describe his thoughts about the evolution of the Council from 1976 to 2006. Michael was one of nearly 200 attendees at the Council’s 30th Anniversary Celebration in December. If you weren’t able to attend, we hope you’ve heard what a great time was had by all. Past volunteer leaders, past and 2006 Awards Luncheon honorees, people that have been members for years, new members and even some people in our community Michelle Davis that are just learning about the Council gathered to celebrate 30 years of strengthening philanthropy in Greater Kansas City. As part of the celebration of the Council’s 30th anniversary, in 2006 the Council will also celebrate the dimensions of philanthropy. I checked www.dictionary.com and found dimensions defined in three ways: 1. A measure of spatial extent, especially width, height or length. 2. Extent or magnitude; scope. 3. Aspect; element. By celebrating the dimensions of philanthropy, the Council hopes to drive community awareness of the magnitude of philanthropy and the various elements that make up the nonprofit sector. We believe that raising awareness will benefit us all by opening doors for new volunteers and financial supporters and encourage use of the various services being offered in our community. At educational programs, through Voice of Philanthropy and on the Council’s newly redesigned Web site, we will celebrate the five dimensions of philanthropy: • BUSINESSES – On June 27, the Council will partner with The Greater Kansas City Chamber of Commerce to present a panel discussion on The Power of the Three T’s: Community Service as a Part of your Business Plan. Corporate and Business Community • FOUNDATIONS – In 2006, the Council will present four Funders After Hours programs allowing area grantmakers to share more about their Individuals funding priorities. • INDIVIDUALS – Individuals will be celebrated at our 22nd Annual Philanthropy Awards Luncheon. U PD ATE Capital Campaign Survey As the economy was struggling in 2003 to recover from multiple setbacks, funders asked the Council on Philanthropy to conduct a survey of capital campaigns in Greater Kansas City. The survey indicated that more than 80 campaigns in various stages were underway. Many were struggling, and some funders had advised organizations to wait to launch campaigns or at least lower their goals. The Council was recently asked by funders to conduct the survey again. “We felt it would be beneficial to have some kind of forecast or view toward the future,” said Sally Groves, program officer for the Hall Family Foundation. “We asked the Council to conduct the survey because they have the reach across the Kansas City nonprofit community.” Organizations that have launched a capital campaign since January 2004 or are planning to conduct one within the next five years (by 2010) were asked to respond to the survey by January 13, 2006. Issues addressed in the survey include: • Campaign type and purpose • Goal and percent raised to date • Consultant involvement • Leadership • Previous campaign outcomes Results will be posted on the Council’s new Web site in January 2006. 22nd Annual Philanthropy Awards Luncheon Seasons of Love Enjoy Greater Kansas City’s oldest and largest event honoring people and organizations who strengthen philanthropy. May 12, 2006 11:30 a.m. – 1:30 p.m. Muehlebach Tower – Kansas City Marriott Downtown 2006 HONOREES Philanthropists of the Year Bernadette and Dick Miller Providers and Recipients Foundations Business Philanthropist of the Year Metcalf Bank Volunteers of the Year Nancy and John Dillingham Supporting Organizations • SUPPORTING ORGANIZATIONS – Organizations whose business purpose is to strengthen area nonprofits will have new opportunities for exposure through the Council’s Web site. • NONPROFIT ORGANIZATIONS (both providers and recipients of services) – The Council is exploring creative ways to raise the visibility of nonprofit organizations run by Council members. Nonprofit Professional of the Year Myra Christopher Center for Practical Bioethics HONORARY CHAIRS Donald and Adele Hall CHAIR Alison B. Patterson For information about luncheon sponsorship opportunities, contact Sherri Lozano at 816-932-2977 or slozano@saint-lukes.org By driving community awareness of the dimensions of philanthropy, we expect to raise support for us all. If you are interested in helping us pioneer this project, please contact me at executivedirector@kcphilnet.org or 816-235-6426. Great things are coming in 2006! WINTER 2006 Voice of Philanthropy 3 C O U N C I L Networking Tips U P D A T E Council Leadership By Denise Upah The Second Step in Purposeful Networking – Do Your Research Networking starts with a list of people you’d like to meet. Your list can be by name (i.e., John Smith), by characteristic (i.e., someone with a diabetic family member), or by industry or profession (i.e., an accountant). Then it’s time to do your research. Purposeful networking requires planning. Taking the time to get to know someone at a deeper level is both appreciated and gratifying. Conversations will be memorable, thought-provoking and educational. Denise Upah Relationships are the foundation of networking. Be sincere. Ask meaningful questions. And, be prepared to share something about yourself in return, to help them get to know you better. Where do you go to get good information about what’s meaningful to someone? Use your networking skills and ask someone who knows them personally. What is important to them? What are they doing in the community? There are also many great online resources for basic information. Peruse their personal or company Web site. Google their name and find Web sites where they are mentioned, articles where they are quoted, and other causes that involve them. Another great resource is the local library’s online databases. But what if you meet someone randomly and haven’t had time to do any research? Ask questions that are great conversation starters or that allow you to talk about something you’re personally interested in. For example: • Industry issues: What are some of the greatest challenges your industry will face in the upcoming year? How will these affect your business? • Current events: How has your industry been affected by the recent hurricanes in the Gulf area? • Personal: Do you have any unique family traditions for the holidays? Do you have special plans for spring break? Planning ahead and doing your research will make every interaction with others meaningful. Denise Upah, owner of Six Degrees Solutions LLC, works with groups and individuals to create strategic networking plans. Committee Connections Get involved in 2006! Join a Council committee and find out why so many of Greater Kansas City’s most respected and successful nonprofit leaders have served in the past. For information, contact the following committee chairs: Program Amy Mulligan – 816-501-4299, amy.mulligan@rockhurst.edu Rose Simone – 816-276-4218, rose@theresearchfoundationkc.org Finance Bernardo Ramirez – 816-421-1015, ext. 102, bramirez@guadalupecenters.org Board Development Jerry Glazier – 913-794-3703, jerry.glazier@mail.sprint.com Gregory Glore – 913-791-0044, ext. 189, gglore@NAIA.org Awards Luncheon Alison Patterson – 816-363-3316, alisonpatterson@kc.rr.com Laura Berger – 816-513-5809, Laura_Berger@fotzkc.org Seated: Susan Schneweis, Susan Melton, Nancy Kaiser-Caplan and Wendy Doyle. Standing: Cindy Worthy, Pam Whiting, David Miles, Virginia Gross, Gregory Glore, Jerry Glazier, Terry Ward, Jim Kanki, Bernardo Ramirez. Not Pictured: Marcia Bailey. The Council is pleased to announce the election of five new board members for 2006: Tyrone J. Flowers, J.D. – The headline on the August 7, 2005, Star Magazine article about Tyrone just about sums it up: “Tyrone Flowers barely survived the juvenile justice system. Then he was shot. Then he became a lawyer. Now he’s helping KC youth find success.” Tyrone is the founder and executive director of Higher M-Pact, which helps high-risk youth turn their obstacles into opportunities through programs to address their everyday needs. Amy Mulligan – Amy is the director of Nonprofit Leadership Studies and American Humanics at Rockhurst University. She also teaches and advises undergraduates in nonprofit management. Previously, she provided fundraising consultation and training to 48 Red Cross chapters in California. Amy holds master’s degrees in integrated humanities and education as well as nonprofit management. While serving on the Council’s membership committee, she helped create the Nonprofit Career Network. This year, she co-chairs the program committee. Donald R. Stebbins – Don is a leading marketer of educational resources for corporations, major media and state and federal agencies, with extensive experience in managing community development projects. He became the education partnership specialist for Partneships in Education, The Kansas City Star in January 2004 after spending the previous 12 years as communications director for Community Life Media in Santa Barbara and Albuquerque. The winner of top marketing and media awards, Don holds a master’s degree in liberal education. Phyllis Stevens – As the director of corporate relations for Bernstein-Rein Advertising since 1993, Phyllis manages the agency’s delivery of pro bono services – last year valued at more than $750,000 in associates’ time – as well as requests for financial support and associates’ involvement in the community. Prior to joining BR, Phyllis served 13 years as development director for Swope Health Services. She currently serves on the boards of Ronald McDonald House, SAFEHOME, the Epsten Gallery at Village Shalom and on the Girls Scouts of Mid-Continent Council PR Advisory Committee. Gail Weinberg – Gail has been the financial resources development director of the Jewish Federation of Greater Kansas City since 2000, where she and her staff are responsible for the agency’s annual, special and planned gift efforts. For the previous five years, she was director of marketing and development for Lakemary Center. She has chaired the Council’s Philanthropy Midwest Conference and served as a member of the Awards Luncheon Committee for several years. She also serves on the advisory board of The Children’s Place, as a volunteer for her synagogue and on the Sasone Committee, a program for Jewish children with special needs. Resource Development Joy Byer – 816-756-1844, jbyerinkc@yahoo.com Sherri Lozano – 816-932-2977, slozano@saint-lukes.org Member Services Nancy Kaiser-Caplan – 816-218-2646, nkcaplan@kcsymphony.org Cindy Worthy – 816-561-5372, cindy@esckc.org 4 Voice of Philanthropy IN MEMORIAM The Council marks with deep regret the loss of Beverly Bodker 2001 Volunteer of the Year December 14, 2005 WINTER 2006 3 0 T H A N N I V E R S A R Y C E L E B R A T I O N 30th Anniversary Celebration The celebration on December 6 at the Liberty Memorial was as much about visiting old friends and colleagues as it was to share Mayor Kay Barnes proclamation (see page 6), reflect on highlights from the Council’s past, provide a glimpse of new programs and services in the future, announce 2006 Philanthropy Awards Luncheon honorees and select three prize drawing winners. With nearly 200 guests ranging from young professionals to icons of civic leadership, the Liberty Memorial resonated with warm greetings and updates of personal and career news. Live holiday music, complimentary drinks and hors d’oeuvres and a continuous display of the Council’s archival photographs dating from the early 90s added to the entertainment. The 30th Anniversary Celebration Event and related programs planned for 2006 was chaired by former Council Presidents Wendy Doyle and Jim Kanki. Their committee included Debra Box, Debra Foster, Jennifer Ingraham, Dianna McKahan, Jan Murfield and Ami Swanigan, with able assistance from the Council’s Hospitality Committee, led by Joy Byer and including Nathan Clements, Liz Gaume, Tanja Heinen, Eugene Pal, Jr., Doug Riley, Linda Roser, Jane Savidge, Sandi Shaw, Joe Sweeny and Lucinda Noches-Talbert. “I put this on my calendar some months ago, and I have fought people and organizations who have tried to put other items on my calendar on that day. I so much look forward to seeing my friends and colleagues. As I have said so many times, publicly and privately, the Council on Philanthropy helped make me the fundraiser I am today, and I would not be where I am today without the support and friends I have gained from this outstanding organization.” Jeffrey Byrne Past President, Council on Philanthropy President & CEO Jeffrey Byrne & Associates, Inc. Please see pages 6 and 7 for highlights of the event. Founding the Council The Nonprofit Community – More than the Sum of Its Parts Like most organizations, the Council on Philanthropy began with a vision. Michael Greene’s vision – that development is about more than fundraising and should involve more than fundraisers – was probably ahead of its time. In 1976, when Greene helped found and became the first president of the Council, he had been vice president for institutional advancement at the Kansas City Art Institute (KCAI) for more than seven years. With responsibility for eight departments and several volunteer groups, he recognized that the success enjoyed by KCAI depended not only its professional fundraisers but on the support of volunteers, grantmakers, business people and civic leaders. He also recognized that bringing these often isolated segments of Greater Kansas City’s nonprofit sector together would strengthen the community as a whole. When the Council was founded, fundraising as a profession was in its infancy. Nonprofit management and leadership as a field of study was in the early stages. Recognition of the nonprofit sector’s contributions to the social and economic health of communities was sparse. “What the Council did was create a presence of nonprofits in the view of grantmakers and the public,” says Greene. “It raised awareness that there is a community of nonprofits that is worth paying attention to.” “The grantmaking entities had many demands without much ability to discriminate one organization from the other,” said Greene in a telephone interview from his home in Pagosa Springs, Colo. “My hope, with others like Bob Matthews and John Shehane, was that creating common ground would bridge the distance and benefit the larger community.” After leaving KCAI in 1977, Greene worked as a consultant and as owner-manager of Blood Pressure Control Training Centers of Kansas City. He later served as managing director and as part-time development director for Cross-Lines Cooperative Council in Kansas City, Kan., a church-funded poverty agency. “My involvement in putting together the Council on Philanthropy not only broadened my view of the world,” says Greene, 77, “but led to most of a lifetime involved with nonprofits in many fields – religion, journalism, publishing, the visual and performing arts, higher education, mental health, health care, community development, environmental and social concerns.” As the Council enters its fourth decade, new generations benefit from the insights of Greene and other founders who understood that collaboration is what makes fundraising work and keeps institutions alive. Indeed, Greene’s son Denis, founder of Church Development Foundation in Kansas City, is included in the current Council roster of 800-plus members. Michael Greene WINTER 2006 Voice of Philanthropy 5 3 0 T H A N N I V E R S A R Y C E L E B R A T I O N PROCLAMATION BY MAYOR KAY BARNES WHEREAS, the Council on Philanthropy will hold a Winter Reception and 30th Anniversary Celebration at the Liberty Memorial on December 6, 2005; and WHEREAS, the Council on Philanthropy is Kansas City’s primary resource for individuals and organizations in the nonprofit realm, and provides information and education for more than 850 members from 500 organizations throughout the metropolitan area; and WHEREAS, the Council on Philanthropy was founded in 1976 by Michael Greene, Roy Morrill, John Shehane and Jane White Brown. Since that time, the Council has served countless people through its resource center, the Web site JobSource, the Voice of Philanthropy and its many workshops, programs and funders forums; WHEREAS, the theme of this year’s reception is “Highlights from the Past, Spotlight on the Future” and is quite fitting given the history and success of the Council. The work of the Council and its board of directors is an important element in the City’s efforts to maintain and promote the generosity for which this City is well known. The Council’s board of directors includes Susan Melton, Susan Schneweis, Marcia Bailey, David Miles, Wendy Doyle, Jerry Glazier, Gregory Glore, Virginia Gross, Nancy Kaiser-Caplan, Jim Kanki, Bernardo Ramirez, Michael Snodgrass, Terry Ward, Pam Whiting and Cindy Worthy. Jim Kanki, 30th Anniversary Co-Chair, Michelle Davis, Council Executive Director, Michael Greene, Council Co-Founder and First President, Susan Melton, Council President, and Wendy Doyle, 30th Anniversary Co-Chair. NOW, THEREFORE, I, KAY BARNES, MAYOR of Kansas City, Missouri, do hereby salute the Council on Philanthropy for its service to the people of this City and to the philanthropic community as a whole. I proclaim December 6, 2005, a day to honor and appreciate the Council on Philanthropy. 22nd Philanthropy Awards Luncheon Chair Alison Patterson (far left) with 2006 Honorees: Vicki Fisher and Cindy Green for Metcalf Bank, John and Nancy Dillingham, and Bernadette and Dick Miller. Not pictured: Myra Christopher. Marcia Bailey accepts a gift from Council President Susan Melton for her service on the Council board of directors. 6 Voice of Philanthropy WINTER 2006 3 0 T H A N N I V E R S A R Y C E L E B R A T I O N Jane Wilson greets Jeannette Nichols and Mary Shaw Branton. The Council Thanks 30th Anniversary Celebration Sponsors* Presenting Sponsor Platinum Sponsor Gold Sponsor Patrons Tanja Heinen, Kelly Finn, Corinne Lattimer and Stacey Viveros Mary S. Branton Jeannette Nichols Friends Bank of America Commerce Bank Jennifer Borron Furla Pelofsky & Associates, Inc. Elaine and Norman Polsky Robert E. Miller Insurance Co. Sheri and Bob Wood Program Ad Sponsors Jan Murfield and Pam Whiting Spelman Medical Foundation Midwest Trust Co./Financial Counselors, Inc. American Humanics Kansas City Art Institute Nelson-Atkins Museum of Art Individual Donors Anonymous Joy Byer Michelle Davis Wendy D. Doyle Susan Melton Alison B. Patterson W. L. (Tom) Tompkins In-Kind Donors Boulevard Brewing Company Glazer’s Midwest Kansas City Hinckley Springs Midwest Airlines Montanari Fine Art Jewelry Pepsi Americas Southwest Airlines * Ten percent of all sponsorship income (nearly $2,600) donated to scholarships for Council programs. If you guys don’t want to name it Greater Kansas City Council on Philanthropy, do you want to go with The Original John Shehane Group? WINTER 2006 Voice of Philanthropy 7 8 Voice of Philanthropy WINTER 2006 WINTER 2006 Voice of Philanthropy 9 E D U C A T I O N A L P R O G R A M S 2006 Council Program Schedule* One of the primary reasons the Council conducted a major online survey last fall was to better understand members’ educational needs and logistical preferences. The Council’s Program Committee took your answers seriously in developing the program schedule below. Please call the Council at 816-235-6259 for more information or to find out about CFRE credit for Council programs. January 18 Business Brain Food 8:30 – 10:30 a.m. GKC Chamber Marketing Strategies for Your Nonprofit Brand Paul Weber, Entrepreneur Advertising Group 31 Council Education Series 11:30 a.m. – 1:30 p.m. Kauffman Conference Center Plan the Work, Work the Plan: Writing and Executing a Development Plan Charles D. Brown, Charles D. Brown and Associates February 16 28 March 7 29 April May 7 Funders Forum (Open to Funders Only) 10:00 – 11:00 a.m. Kauffman Conference Center Council Education Series Intensive Full-Day Workshop Plan the Work, Work the Plan: Writing and Executing a Development Plan Charles D. Brown, Charles D. Brown and Associates Business Brain Food 8:30 – 10:30 a.m. GKC Chamber Why Development Professionals Fail and What to Do About It Dan Stalp, Brooks Associates Council Education Series – Breakfast & Beyond 7:30 – 9:30 a.m. (Part I) and 9:45 – 11:30 a.m. (Part II) Kauffman Conference Center You Can Have It All: Recruiting and Training a Diverse Fundraising and Governance Board (Part I) Can’t We All Just Get Along? Strategies for Effective Board/Staff Relations (Part II) Carol Weisman, Board Builders, Inc. 25 Funders Forum (Open to Funders Only) 10:00 – 11:00 a.m. Kauffman Conference Center Business Brain Food 8:30 – 10:30 a.m. GKC Chamber Tackling the Leadership Dilemmas of Nonprofit Organizations Anne Yelderman, The Performance League 12 22nd Annual Philanthropy Awards Luncheon 11:30 a.m. – 1:30 p.m. Downtown Marriott – Muehlebach Tower 23 Funders After Hours 4:00 – 6:00 p.m. Union Station Panel Discussion Council Education Series 11:30 a.m. – 1:30 p.m. Kauffman Conference Center Make Your Opinion Count: Advancing Your Mission Through Advocacy Kim Carlos, KC Consulting, LLC 27 Funders Forum (Open to Funders Only) 10:00 – 11:00 a.m. Kauffman Conference Center 27 GKC Chamber of Commerce B2B Expo Time TBA Overland Park Convention Center The Power of the Three T’s: Community Service as a Part of Your Business Plan Panel Discussion July 20 Funders After Hours 4:00 – 6:00 p.m. Union Station Panel Discussion August 16 Business Brain Food 8:30 – 10:30 a.m. GKC Chamber Leading a Successful Capital Campaign Jeffrey Byrne, Jeffrey Byrne & Associates 22 Funders Forum (Open to Funders Only) 10:00 – 11:00 a.m. Kauffman Conference Center Funders After Hours 4:00 – 6:00 p.m. Union Station Family Foundations Panel Discussion 13 3 June September TBA Philanthropy Midwest Conference October 11 Business Brain Food Over Lunch 11:45 a.m. – 1:00 p.m. The Kansas City Star, Topsy Conference Room Focus Is Everything: $elling a Video-Quality Message on a Snapshot Budget Don Stebbins, Partnerships in Education, The Kansas City Star 24 Funders Forum (Open to Funders Only) 10:00 – 11:00 a.m. Kauffman Conference Center 26 Council Education Series 7:30 – 10:30 a.m. Kauffman Conference Center Go Team! Creating and Maintaining a Successful Team Todd Long, William Jewell College Tucker Leadership Lab November 9 Funders After Hours 4:00 – 6:00 p.m. Union Station Panel Discussion December TBA Holiday Gathering 12 Funders Forum (Open to Funders Only) 10:00 – 11:00 a.m. Kauffman Conference Center * Schedule subject to change. Visit www.kcphilnet.org for the most up-to-date information. Also, Grantmakers Exchanges, focusing on topics of special interest to grantmakers from 9:00 to 10:00 a.m. preceding Funders Forums, may be added to the schedule as warranted. 10 Voice of Philanthropy WINTER 2006 E D U C A T I O N A L P R O G R A M S Coming Attractions Business Brain Food The Greater Kansas City Chamber of Commerce, in partnership with the Council, has created a new nonprofit track for its Business Brain Food Weekly Educational Series. The partnership enables Council members to attend nonprofit track seminars and workshops for the Chamber member price of $15 per person. Contact Heather LeBlanc at leblanc@kcchamber.com or 816-374-5472 for reservations. Please be sure to mention you are a Council member. These programs offer excellent value, especially to small and mid-size organizations. Two programs are scheduled this winter: Marketing Strategies for Your Nonprofit Brand You can learn from big-brand organizations like Starbucks and the American Red Cross how to connect with your community and constituency on many levels. New trends in marketing technology make it possible for even the smallest nonprofits to promote their brand. You’ll leave this program presented by Paul Weber, Entrepreneur Advertising Group, on January 18 at The Chamber with creative ideas to apply to your organization. Why Development Professionals Fail and What to Do About It Why do people love to buy or, in your case, write checks or give their time to your organization? Like any successful sale, your donor’s needs have to be met. On March 29 at The Chamber, Dan Stalp of Brooks Associates will explore attitudes, behaviors and techniques to identify what makes your funders tick and motivates them to give more time and cash to your organization. Council Education Series Plan the Work, Work the Plan: An Introduction and Optional Intensive Full-Day Workshop Organizations that don’t have development plans – or don’t use them – are missing out on some significant benefits: • Clear priorities • Resources allocated for greatest return • Volunteers and staff able to articulate key messages • Staff that know and understand donors • Public confidence • Larger major gifts and higher total giving Yet, according to the Greater Kansas City Community Foundation, only 14 percent of organizations that participate in DonorEdge® have a development plan. Funders are concerned about this and organization staff and volunteers should be as well. In response, the Council will present a two-part program: Intensive Full-Day Workshop – At the January 31 program, Council members will be invited to sign up for an intensive full-day workshop on March 7, at which Brown and a colleague will work with two individuals (a staff member and volunteer) from 12 organizations to create, revise and complete their development plans. By the end of the day, participants will leave with a 15 to 20-page operating plan tailored to their organization’s needs and resources. To ensure personal attention, Brown will work with each organization in advance to gather information they will need to complete their plan. Afterwards, he will be available by e-mail for up to 30 days to answer questions regarding implementation and provide further information. The total cost of the workshop is $275 per organization, which includes breakfast and lunch. Registration is open to Council members on a first come first served basis. Based on demand and feedback from this program, the Council will consider offering additional sessions later this year. Funders After Hours Family Foundations Funders After Hours – one of the Council’s most popular programs – gives you the opportunity to hear panelists representing area foundations describe their grantmaking programs and procedures and answer questions from the audience. The program begins with a networking reception. Last year, Funders After Hours programs, which are free to Council members and $15 for non-members, sold out. This year we have scheduled four, with the first on February 16, 4:00 to 6:00 p.m. at Union Station. You’ll want to register early for this program, which will feature panelists from family foundations. Family foundations are the fastest growing form of philanthropy. Experts project the count by the end of 2005 to exceed 33,000 and attribute the growth in part to technology money generated over the past decade as well as the transfer of wealth now taking place from the World War II generation to baby boomers and beyond. “Creating a family foundation is an important way families can pass values they hold dear on to future generations,” says Jerry Kitzi, who is the executive director of the Francis Family Foundation and will moderate the program. With family foundations an increasingly important source of support for our philanthropic community, this program will not only help you get to know the panelists but provide insights on how best to approach others. Register at www.kcphilnet.org or call 816-235-6259. Development Plan Basics – On January 31, 11:30 a.m. to 1:30 p.m. at the Kauffman Conference Center, Charlie Brown, principal of Charles D. Brown and Associates based in Palo Alto, Calif., will present development plan basics: why you should have a plan, what you need to write one, who should be involved, and what needs to happen to ensure the plan gets executed. Charles D. Brown and Associates specializes in management consulting for nonprofit organizations. Brown’s background includes leadership staff positions with Stanford University, Johns Hopkins University, the Guggenheim Museum, A.T. Kearney, Inc., The Lawrenceville School, The Pennington School and Princeton University. This program will be of value to organizations without plans, as well as those whose plans have room for improvement (whose doesn’t?). The registration fee, which includes lunch, is $20 for Council members and $35 for non-members. Register at www.kcphilnet.org or call 816-235-6259. We build solutions for nonprofit marketing! • Graphic Design • One to One Marketing • Donor List Acquisition • Mailing Services • Web Design & Email Marketing • Full Color Printing Call Pat Smithson at 913-754-2502 www.z3graphix.com WINTER 2006 Voice of Philanthropy 11 E D U C AT I O N A L P R O G R A M S Education Series Highlights Grantmakers Exchange Fundraising Success Begins with Case for Support Benchmarks Study Underscores Value of Asset Diversification “Fundraising,” says Dan Nicoson, “is about managing the process of getting the right person asking the right prospect for the right gift for the right program at the right time in the right way.” The foundation of that process – as he explained at the Council’s October 25 half-day seminar on “Leveraging Resources for Fundraising Success” – is the case for support. And the most important element of any case is the mission statement. “The mission statement – why you exist – is the single most motivating piece of information for donors. After that, everything else just builds confidence,” Nicoson told an audience composed primarily of individuals from smaller organizations for whom development is just one of several responsibilities. Nicoson is vice president for advancement at Missouri Western State University in St. Joseph, Mo. His seminar for the Council on behalf of The Fund Raising School at Indiana University’s Center for Philanthropy introduced the constituency model, the development and planning process and roles of volunteers and boards. Also present at the seminar to receive certificates were graduates of the Council’s 2004 Fundamentals in Philanthropy program, which provided 40 hours of training to volunteers and staff of grassroots organizations in governance, strategic and business planning, marketing, collaboration and fundraising. If there was one lesson from the Commonfund Institute’s 2005 Benchmarks Study that Executive Director John Griswold and Managing Director William H. Jansen wanted to emphasize to foundation executives gathered at the Kauffman Foundation on October 25 for a Council-sponsored Grantmakers Exchange, it was that diversification is one of the “free lunches of investment.” “Diversification among asset classes and managers,” said Griswold, “is a key to increase return and reduce volatility.” The Benchmarks Study compares data from more than 300 foundations willing to share information on investment returns, strategy, portfolio breakdown, number of managers and more. The Commonfund Institute is a membership organization that helps endowments, foundations, healthcare organizations and other nonprofits address their investment needs. Commonfund projects a 6.6 percent overall return for various asset classes over the next 12 to 24 months (ranging from 2 to 4 percent for fixed income to 9 to 11 percent for distressed debt). Noting that such returns will be insufficient for many foundations to cover at least five percent spending plus administrative costs, Griswold and Jansen made these recommendations: • Adopt disciplined rebalancing of portfolios for increasing returns over time. • Consider the opportunity costs of being overly liquid. • Focus board and investment committee attention on policy issues, risk management and oversight; leave implementation to staff. • Fundraising of unrestricted endowment or permanent funds for existing programs may improve financial health. “In the tough environment we’re now in,” said Jansen, “spend time not on what securities to buy but where you should be putting money broadly and what policies you need to achieve your goals.” FUNDAMENTALS IN PHILANTHROPY GRADUATES – Seated: Farah Abdi and Tyrone Flowers. Standing: Wanda Winters, Katrina Wilson, Jane Wilson, Melissa Robinson, Diane Houk and Mark Porter. Not pictured: Diana Aguirre, Cheryl Benson, Alexis Boatman, Lynette Commodore, Chris Jehle, Carolyn McGlothen, Lyda Owens, Lynn Russell, Ethel D. Smith, Kristy Childs, Gregory Wayne, Cammie Willis and Michael Wilson. Funders participate in Funders Plus Grantmakers Exchange, sponsored by the Council, to learn more about investments. Rose Simone (Council Program Co-Chair), Michelle Davis (Council Executive Director), Harold Johnson, Dan Nicoson (The Fund Raising School at Indiana University's Center for Philanthropy), Kristy Bailey (Council Project Coordinator), Gail James, Melissa Robinson and Susan Carman. 12 Voice of Philanthropy WINTER 2006 F O U N D AT I O N N E W S Finding Money Council Launches Updated Online Foundation Directory Starting in February, Council members will begin to have access to an unprecedented amount of up-to-date information to help them find local and national funders that support their causes and programs. By this summer, the Council on Philanthropy’s Foundation Directory, online at www.kcphilnet.org, will include data on more than 600 local and 200 national funders who fund in the Kansas City area. “The Council has invested in updating and expanding information in the Foundation Directory because our members have told us how important and valuable this resource is to their missions,” said Council Executive Director Michelle Davis. Council members logging on to the new Foundation Directory will be pleased to find these features: • Up-to-date information on Greater Kansas City foundations, including funders not previously listed in the directory and the elimination of funders no longer active in the area. • Foundations that have a record of supporting organizations in Greater Kansas City but do not reside in the area, including foundations as large and well known as Ford, Carnegie and Gates and as obscure perhaps as the Michael Pursley Memorial Foundation, based in Eden Prairie, Minn., which helps school districts obtain materials to prevent suicide. • Ability to search foundation profiles by funder’s name, home city/state, geographic focus, interest area, type of support, special population interests, trustees/directors, funder type, relationship to corporation, corporate industry, online application availability, total giving, total assets, establishment year, and a text search (including overview and sample grant serarch). When available, each grantmaker’s profile will link to its Web site, online application form and most recent 990 PF, the financial activities report which foundations must submit annually to the IRS. • Ability to search 990PFs, thus avoiding the cumbersome process of downloading the form from GuideStar, which can run up to 2,000 pages, and sifting through the document to find out, for example, what programs the foundation funds in Kansas City. Updates will be available online when the IRS or the funder makes them available. Working with Access Philanthropy, a Minneapolis-based company that specializes in the development and sale of geographic and interest-specific grantmaker databases, the Council is committed to keeping the Foundation Directory not only up-to-date but providing additional background and insights about funders. “The Foundation Center has a good database, but it just includes information that funders give them,” says Steve Paprocki, managing partner of Access Philanthropy. “So if, say, a funder doesn’t want you to know that it makes grants to schools, that information may not be in the database even though it’s important for you to know. “We’ve created the Council on Philanthropy’s Foundation Directory for fundraisers, not funders, so it probably provides the most detailed information people can find.” Access Philanthropy updates information in profiles once every three months and surveys all funders annually for updates, when available, on sample grants, detailed interest area information, Web page and e-mail addresses, phone numbers, detailed contact information, average grant sizes, business notes, detailed overviews with specific program information when applicable, special population group interests, percentages of giving by interest area, sponsorship information and annual giving history. The database is available free of charge to Council on Philanthropy members 24 hours a day, seven days a week. Access Philanthropy will also provide online tutorials and in-person workshops on directory use for Council members. The annual cost of individual Council memberships ranges from $75 to $105 – far less than you would pay to subscribe to GuideStar, the Foundation Center or other similar services that don’t include training and networking opportunities. FOUNDATION DIRECTORY TASK FORCE – Council Executive Director Michelle Davis, Phyllis Meiners, Bob Buchanan and Rebecca Morrison celebrate the successful launch of the directory at the Salty Iguana. Task force members not pictured include Sonia Cruz, Leigh Klein, Mark Shapiro and Marie Whitmer. WINTER 2006 Voice of Philanthropy 13 P R A C T I T I O N E R S F O R U M Everything is a Brand By Jeff Bremser, Executive Vice President, Bernstein-Rein Advertising EDITOR’S NOTE: Practitioners Forum is a new feature the Council is piloting in this issue in Voice of Philanthropy. From time to time, we will ask an expert to discuss a particular issue or challenge in philanthropy and invite you, our readers, to respond or elaborate on the subject in a subsequent issue of the Voice. In this issue, we asked Jeff Bremser, executive vice president at Bernstein-Rein Advertising, for his insights about branding nonprofit organizations. Now we ask you to tell us in a short piece (about 500 words), how you developed your brand. How does it support your mission? What are its limitations? What tactics do you use to share it with your constituents? Please contact Trudi Galblum, Voice of Philanthropy editor, at trudi@galblum.com by February 3, 2006, if you would like to share your answers to these or related questions in the spring issue of the Voice. E verything is a brand these days. Donald Trump is a brand. Tiger Woods is a brand. Kansas City is a brand. Catholicism is a brand. It may be marketing buzzword overkill, sure, but there’s truth in the hype. The fact is any commonly shared image in the minds of more than a few people can be considered a brand. And any conscious effort behind implanting and reinforcJeff Bremser ing such an image is branding. It’s not just for cattle anymore. It’s for every organization that cares about what the people it cares about think. Wal-Mart, the store, might be down the street. But Wal-Mart, the brand, is all in your head. What do you think of when you hear the word, see the name, pass the truck on the highway? All the thoughts, emotions, connotations, implications, extensions, real-life experiences, remembrances, sights, smells, sounds, colors, shapes, feelings that people associate with you equal your brand. Some of these elements you can control, some you can’t. Profit-seeking organizations expend vast sums on the care and nurture of their brands. If they act as if it’s their most valuable asset, it’s because it surely is. The product Coca-Cola is a few pennies worth of colored, sweetened, carbonated beverage, hardly remarkable. In fact, as is often proven in taste tests, even its most ardent admirers can’t single it out from a competitor. (Same thing for beer, potato chips or air travel for that matter.) But the brand Coke is, well, to borrow a word from another mass over-advertiser, priceless. It’s certainly worth many times more than all the material assets owned by the company. Anybody with money can build a bottling plant. Building what’s arguably the most recognized brand in the world – now that’s a daunting task. How can a not-for-profit organization hope to compete with the mega-marketing done by mass advertisers for the limited shelf space in the minds of the public? Isn’t it all spoken for by now? Brain Capacity Unlimited Well, it turns out, there seems to be way more brain capacity in our heads than anyone ever imagined. The brain is by far our least understood organ though probably only second most discussed. And the more we find out about its workings, the more we discover we hardly know the right lobe from the left. For example, brain cells aren’t dying by the billions with every breath as we used to think. We’re actually creating more of them the more we use our brains. Brains are all about creating connections between and among the myriad bits of information constantly flowing in courtesy of our senses and the many times more stored bits of memory, short-term and long. Brains devour information and process, sort, evaluate and analyze it constantly during our every waking and unconscious moment. Humans seem able to make room in their minds for whatever they want to keep there. And if you can put yourself across as an interesting enough proposition, you can go right up there alongside the Cokes, the McDonald’s and the WalMarts in the minds of the audiences you care about. People are not overly eager to learn and remember every detail about your organization, but given a compelling, focused, well-crafted story they can easily keep the broad-stroke essentials of your brand in mind. People don’t generally put conscious effort into the storing of brands. They really couldn’t avoid the process if they wanted to. Their senses pick up the brand images that are constantly in the air, on the air, everywhere. And their brains replicate and store and replay them – indiscriminately, sometimes. Ever had that annoying song in your head you couldn’t get out? My image of Coca-Cola might not perfectly mesh with yours but we can expect it to be reasonably close. The universality of human nature is what makes communication possible. If what I think of as green (a brand, for sure) weren’t reasonably close to what you think, how could we ever pick out wallpaper? “Humans seem able to make room in their minds for whatever they want to keep there. And if you can put yourself across as an interesting enough proposition, you can go right up there alongside the Cokes, the McDonald’s and the Wal-Marts in the minds of the audiences you care about.” Brands become the property of the brain holder. But you control much of the input – the look and feel and sound and style, all factors that can go into the making. If you are sloppy and inconsistent with what you can control, you can hardly fault your audiences for what they make of your brand in their heads. Name, Look and Message Start with the basic elements. Have a clear and unambiguous name if at all possible. Something like Children’s Mercy Hospital – it’s impossible not to know what that’s all about. The Kansas City Repertory Theatre used to be the Missouri Repertory Theatre. The management felt the name was misleading. The theatre really belonged to the whole Kansas City area, not the state of Missouri. They did the research to prove a new name would be beneficial and, once the board approved, the organization changed its name, its logo, its colors, its signage and its attitude as well. Another well-known organization, March of Dimes, carries another kind of name, one with great historical significance and tremendous good will attached but that no longer suggests the mission of the organization. Who wouldn’t want to stick with a name with such wide brand recognition? But it takes national 14 Voice of Philanthropy WINTER 2006 P R A C T I T I O N E R S advertising and constant reminding to get people to forget their old ideas and understand the new mission of today’s March of Dimes. Changing perceptions is certainly the hardest job in marketing. Don’t try it at home. March of Dimes created a strikingly beautiful and suggestive new logo to go with its new brand. Or rather they had one of the top ad agencies in New York do it for them. And that’s the second thing you need to remember in branding your nonprofit. Make sure you have a well-crafted and consistent look to all your visual communications. Signs, letterheads, business cards, Web sites, newsletters, ads – if these things aren’t well executed, they can do more harm to your brand than good. Don’t let somebody’s niece make your logo – unless she happens to be good enough to get paid to do such things for a living. Even if you don’t have a lot of money, you can likely get some professional help very reasonably. Just ask. Advertising agencies and design firms like to help worthy causes, if not on a completely pro bono basis, at dramatically reduced rates. On the other hand, if you’re paying all your other suppliers, don’t make the designer who’s making you look your best be the only one who’s working for nothing. A great look is only important if your message is coherent. People need to be able to grasp and retain what it is you’re all about. And so you need to have a brand that’s definable in a simple sentence or two. UMKC has had branding success in recent months by referring to itself as a “universe of knowledge in a city of opportunity.” The school is connected to the city in a unique partnership that’s beneficial to both parties and students alike, making it a great place to “get a life.” A university is the opposite of simple. It’s incredibly complex. But the essential message is memorable and easy to grasp: universe + city = UMKC. The Ronald McDonald House provides a place for whole families to stay when kids are undergoing extended medical treatments away from home. The mission is simple and compelling, no ambiguities. The Heart of America Shakespeare Festival produces free, professional performances of Shakespeare in the park. Its new branding theme is “Free Will.” There’s no rule that says you can’t try to be clever and clear at the same time. Who Cares? A final thing to remember about brands is, not everybody and her brother needs to know you. You’re not Wal-Mart or IBM or Coca-Cola. You don’t need to be a household name in every single household. You have to know your target audiences. There are people you need to know. And you need them to know you. You already know a lot of them. They’re your members, benefactors, trustees, directors, friends and supporters. You have their names in your databank. You can and should talk to them as often as possible in as many ways as possible. Every bit of communication adds to your brand. Or detracts. There are also a lot of people you don’t know who have the same attitudes and characteristics and would be prime candidates to become your ardent supporters if only they had the slightest inkling who you are and what you are all about. But this is still a relatively small, very definable audience and one that’s a lot more reachable than you probably think. Media professionals can find them watching TV, listening to the radio, using newspapers or magazines or the Internet. The thing is first you need to figure out who they are. Then you can start trying to open a dialogue with them. Professional research, marketing and data people again would love to help. Ask them. And you don’t need to consider only paid media as a way to brand your group. Get to know the editors, producers and reporters in the various print and broadcast media. Become a source of information to them and you could WINTER 2006 F O R U M become one they call for background and expert opinion. If your organization is about something, has a clear mission and definable brand, you are the kind of source media outlets are always looking for. Again, you could benefit greatly by enlisting the help of professional public relations people. Maybe there are some you already know who would love to help if asked. Just remember, every visual, every written word, every appearance or mention in the media is a piece of the building material that goes into your brand. You need to take the effort to make every piece the best it can possibly be. Build your brand just the way you build your reputation, one day at a time. Pillars in Philanthropy The Kansas City Business Journal’s 2005 Pillars in Philanthropy, which accompanied the November 11 edition of the newspaper, featured a fullpage ad sponsored by Sprint about the Council on Philanthropy. Pillars in Philanthropy is a Business Journal initiative to bring business and nonprofits together. It provides Business Journal readers – 51 percent of whom serve on one or more local boards – with information about Kansas City’s philanthropic organizations and their impact on the community. The Council thanks Sprint for helping tell Business Journal readers know how we can help them and the organizations they represent better serve their clients and communities. ADVERTISE IN VOICE OF PHILANTHROPY! Read by more than 2,000 decision makers for schools, health care institutions, social service and cultural organizations. For ad rates, call Trudi Galblum (913) 649-3538 trudi@galblum.com Voice of Philanthropy 15 P E R S P E C T I V E S I N P H I L A N T H R O P Y Corporate Support for the Arts Will they carry the baton to the finish line? “On the flip side, we’ve had investors that have been so impressed by our support for the arts that they’ve actually invested additional money with us for that reason. So frankly it’s helped our bottom line, although that’s not why we do it.” “The arts are a huge driver of tourism,” says Gary Gradinger, immediate past president of the Kansas City Business Committee for the Arts (KCBCA), sponsored by the Arts Council. “When businesses wonder why real estate in the Crossroads developed so well, I think they begin to understand that the creative energy there had a lot to do with it.” KCBCA grew out of a search, led by Henry Bloch and David Oliver, for ways to increase business involvement in the Arts Council and the arts community. “The board looked at several models and liked the BCA model,” says KCBCA Program Manager Liz Albers. BCA, founded in New York in 1967 by David Rockefeller, focuses on what the arts can do for business as opposed to the other way around. KCBCA is one of only 11 regional BCA affiliates. Its 100 members pay $100 to $2,500 in annual membership fees depending on company size to access benefits designed to stimulate economic development, workplace creativity and business prosperity: • Networking and educational luncheons • Employee programs to bring or perform their art in the workplace KC IN THE BCA TEN – William M. Lyons, president and CEO of American Century Investments (far left), accepted a BCA TEN: Best Companies Supporting the Arts in America award, sponsored by the national Business Committee for the Arts, from Trisha Brown, founder of the Trisha Brown Dance Company, and Leonard Slatkin, music director of the National Symphony Orchestra. • Employee visits to studios, galleries and rehearsal facilities Kansas City is working hard to become a mecca for the arts, and corporate support has been a big ingredient in its success to date. • Discounted tickets for employees • Last October, American Century Investments headquartered in Kansas City was honored as one of the top ten companies supporting the arts in America by the national Business Committee for the Arts (BCA) and FORBES Magazine. • The Nelson-Atkins Museum of Art raises about $1.3 million in annual operating revenue from corporations and, according to Director of External Affairs Peter Hansen, expects that amount to increase significantly when the new Bloch Building opens in 2007. • “Small firms are big arts patrons,” reads an October 29, 2005, headline in The Kansas City Star business section. In the article, Diane Stafford reports on companies that commission and display the works of local artists in their galleries, lobbies and offices. Many Kansas City area arts groups enjoy strong corporate support. And with good reason. Good for Business Arts and cultural organizations in the Kansas City region generate an economic impact of more than $279 million each year, according to a study conducted in the spring of 2005 for the Arts Council of Metropolitan Kansas City by Americans for the Arts. Support for the arts not only increases tax revenues and supports artists and nonprofit organizations but also serves as a significant income source for restaurants, hotels, retail stores, parking garages and other businesses. “We believe support for the arts makes communities more livable,” says Randy Williams, director of community investments for American Century Investments. “It attracts people to the community, which contributes to our ability to select and retain employees. We’ve had employees tell us they want to work for a company that supports that kind of culture. 16 Voice of Philanthropy • Partnership Awards honoring businesses that develop a mutually beneficial partnership with an arts organization or artist • Displays of art in member company buildings 360° Architecture, a BCA member headquartered in the Freight House District, enjoyed national recognition for its role in initiating Avenue for the Arts, an outdoor exhibition of contemporary art in the downtown area around 10th and Central. “Involvement in the community arts scene brings a real sense of pride to our employees,” says James Calcara, managing principal of the firm. The Plight of Small Organizations Clearly, major institutions and expansion projects could not succeed without significant support from the business community. Those leading the charge to raise $45 million for the Performing Arts Center by February 1, 2006, are banking that corporations will be among those stepping up to the plate. DonorEdge® statistics released last summer by the Greater Kansas City Community Foundation show a high degree of fluctuation in foundation and corporate support for the arts since 2000, with a significant drop in the percent of funding between 2002 and 2003. Where corporate names are most conspicuously absent are on the donor lists of smaller arts and cultural organizations. Yvonne Jameson raises $350,000 to $400,000 annually for the Unicorn Theatre. The theatre is also about a third of the way toward a $2.25 million capital campaign goal. “Overall, we’re very lucky at the Unicorn because we’ve managed each year to increase the amount that’s been given,” she says. “But we have very few corporate supporters.” In FY 2004-05, nine corporations contributed $44,000 in operating support to the Unicorn, with an additional $70,000 provided by corporate foundations. Jameson believes lack of support from corporations has a lot to do with the thought-provoking subject matter of many of the Unicorn’s plays and musicals. WINTER 2006 P E R S P E C T I V E S I N “We touch on a lot of controversial topics – race relations, gender identity, social justice and injustice – that aren’t necessarily pretty,” she says. “It’s a lot harder for a corporation to go out a limb to support a show like The Laramie Project when it can support the Nutcracker.” Small arts organizations also have a hard time competing for dollars because they have fewer resources to devote to fundraising. “Fundraising gets short shrift because so much effort has to go into marketing the show,” says Jameson. “It doesn’t matter how much you raise if you don’t sell tickets. Besides, there’s only one of me and only so much I can do, so you go where the return is greatest. You can make a lot of calls on corporations and get nothing or write one good grant proposal and get a significant amount from a foundation.” P H I L A N T H R O P Y St. Paul’s Episcopal Day School staffs up with JobSource! “We’ve had many qualified applicants and better results with JobSource than the newspaper. JobSource is more targeted toward people who want to work in our environment. What a great service you provide to the nonprofit world!” – Elizabeth Barnes Head of School Looking for Return on Investment Last year, out of $234,000 in total income, the Kansas City Chamber Orchestra raised $17,000 from corporations. “Here’s the problem,” says Fran Hess, development director for the orchestra. “Many corporations, if they’re going to make a contribution, want some perceived marketing value. They want their name to appear in front of X number of people.” Writing in The Wall Street Journal on October 8, 2005, Douglas McClellan, editor of artsjournal.com, addressed the problem Hess describes. He suggests that, as the arts landscape has become more crowded and competition for both attention and money has grown more intense, the nonprofit model has become less efficient as a means of raising working capital. “Corporations,” he says, “that once were strongly motivated to support the arts out of a sense of public good increasingly see arts funding as an exchange of services capable of delivering a tangible return like any other transaction.” Elizabeth Barnes (top left) with staff members hired through JobSource JobSource on www.kcphilnet.org • More metro area nonprofit jobs listed than any site • Produces targeted, high-quality candidates • Fast, easy, convenient and effective That’s a big reason why special events are an important element in the fundraising plans of arts organizations and, for that matter, all nonprofit organizations. “Where corporations are outstanding is when you have a special event,” says Hess, who also finds corporations more likely to give when the request comes from an employee. “It’s a perk for their key staff,” she says, “so it behooves nonprofits to reach out and get these people attending their events and sitting on their boards.” It’s an approach the Nelson adopted more than 20 years ago, when Henry Bloch started the museum’s Business Council. “The Business Council is one of our greatest assets for building corporate support,” says Peter Hansen. “For many, it’s their first contact with the museum. It’s a way to engage corporations and an avenue for building a longer-term, deeper relationship.” Business Council members enjoy programs such as Cocktails with the Curator, the Annual Business Council Dinner, private tours and trips. Annual membership fees start at $3,000. Last year, revenue from dues jumped $200,000, which Hansen attributes to volunteer engagement. “We have a steering committee whose critical charge is to recruit new members and upgrade existing members,” he says. Some, like Gary Gradinger, believe the arts are beginning to define Kansas City. Corporations are a big reason why, and their support for anchor institutions such as the Nelson, the Kansas City Symphony and the Lyric Opera has been integral to what has been achieved thus far. But beginnings are just that – beginnings. It remains to be seen whether and to what extent corporations will help carry the baton to the finish line. WINTER 2006 Voice of Philanthropy 17 S P E A K U P What challenges and successes have you encountered in online fundraising? Libby Knox Doug Riley EDITOR’S NOTE: According to Giving USA, donations on the Internet have grown from approximately half of one percent of total giving three or four years ago to two percent today, with online gifts averaging $116 compared to $89 for offline credit card gifts. Total volume of online giving is still a small percentage of the total but growing at a rate where it will soon become consequential. Voice of Philanthropy asked three individuals to share their experiences in the new frontier of online fundraising. LIBBY KNOX, President Knox Creative, Inc. Online fundraising holds so much promise for so many nonprofits, so it’s important that organizations think it through and plan a successful program. Many nonprofits are challenged when they don’t approach online fundraising comprehensively – as the relationship communications enterprise that it really is. Those that are having success with online fundraising – even small nonprofits – are those that understand that cultivating relationships carefully will yield the best rewards. This means providing donors and prospects with real information and education. This is what moves them. It means keeping people informed, thanking them genuinely, and not asking for something every time we hit the send button. Successful online fundraising efforts share these best practices: • A commitment to relationship cultivation. E-mail and Web sites can accelerate and develop valuable relationships with prospects and donors. • A well-planned Web site, with strong content and functionality. • A robust e-mail communications effort, with relevant content that connects emotionally and drives traffic. • Integration with offline fundraising strategies. Direct mail, phone, events and personal communication are still part of the equation. • Sustained promotion. Coordinated online and offline strategies must continually drive the right people to your Web site. 18 Voice of Philanthropy Vanessa Van Goethern-Piela This is no small task. Online fundraising requires a real commitment and investment. Many nonprofits are challenged with a chicken-and-egg situation, without enough resources to devote to sustained online fundraising. But they can begin to see incremental success when they make changes to their Web site and begin permissionbased electronic communications. Ultimately, the dramatically lower cost of communicating electronically with supporters means that we can take better care of them. We can share compelling information, engage them in volunteer and advocacy efforts, and connect more powerfully with them. The depth and value of the relationship takes on an entirely new aspect at this point. Nonprofits who cultivate respectful online relationships with their constituents are growing their membership, advocacy, volunteer and donor relationships. They are carefully moving stakeholders from mail to online relationships where appropriate, and gaining permission to communicate electronically. By respecting their constituents’ communications preferences, organizations can cultivate more personal relationships and improve loyalty to their brand. In addition to more traditional online fundraising, there are also innovative ways to raise money online through regular business operations. The Kansas City Sports Commission is helping other nonprofits engage more people in healthy sports and fitness activities through an online event registration system. The system not only makes it easy for participants and volunteers to register, but simplifies a very timeconsuming process for nonprofits. The registration system supports fundraising and can generate revenue for nonprofits, while saving them significant operational expense. Whether you’re considering a “chaperoned” fundraising system like this one or a more straightforward online fundraising effort, remember that relationships are at the heart of your success. The better you cultivate your relationships, the more successful you’ll be. Earning and maintaining the trust and confidence of donors – especially in an online environment – requires a commitment to true relationship communications. Organizations who embrace this will see long-term rewards from their stakeholders. DOUG RILEY, Executive Director Kansas City Anti-Violence Project The Kansas City Anti-Violence Project (KCAVP) is only three years old and is a grassroots nonprofit organization that helps lesbians, gay men, bisexuals and transgender folks (LGBT) who have been affected by domestic violence, sexual assault or hate crimes. When we formed KCAVP, we knew that technology would be the key to making KCAVP grow and spreading the word about our mission. WINTER 2006 The KCAVP Web site went live in mid-2003, but we only began taking online payments in mid-2004. We had merchant bankcard services to accept credit cards, but did not have the ability to take payments online. Therefore, we signed up with PayPal and Network for Good, two online payment gateways. The challenge with those gateways was that neither made it easy for the Web site user to donate to KCAVP. Both PayPal and Network for Good required the user to register with their service. Users didn’t want to take the time to sign up, nor did most of them know who Network for Good was so there was a credibility factor. In the year we had both gateways on www.kcavp.org, not one user gave using Network for Good, and we had less than 10 donations with PayPal. This was frustrating considering our Web site receives from 5,000 to 6,000 hits per month. While we knew our online fundraising was not where we wanted it to be, we also had other issues. As an organization that provides social services and promotes social change, we want more of our constituents involved with influencing legislation that affects LGBT violence, distributing information about current issues and other volunteer activities. We decided to pursue one solution to online messaging, advocacy and fundraising. The solution we chose is GetActive, a constituent relationship management system. GetActive enables nonprofit organizations to better communicate and develop relationships with their communities. GetActive’s engagement solutions helped KCAVP reach out to constituents with compelling information about our mission and objectives and encourage them to respond by making donations, signing petitions, sending letters to elected officials, becoming volunteers, and telling friends about the good work of the organization they support. With the GetActive suite, all activities and transactions of each member, including when e-mails are sent and opened, are tracked in one central database. This enables us to see a complete view of every single supporter. We can gather specific and detailed information about our constituents and then use that information to reach out with more targeted and personalized messages to further develop relationships with them over time. GetActive’s solutions for e-mail newsletters, online fundraising and online advocacy gave us the tools we needed to better communicate with supporters, grow our base of supporters through peer-to-peer communications, and engage our community to more loyally and consistently support the mission of the organization they value. GetActive enables nonprofits to become less reliant on direct mail campaigns, which are time consuming, costly, difficult to track and ineffective. Sending our constituents a consistent branded message that makes it easy for them to take action works whether that is signing a petition against LGBT violence, sending e-mails to legislators to pass the Violence Against Women Act, or donating online in one step. In the time we have had GetActive, our list has increased by 25 percent and our online donations have increased 80 percent. Overall, our board of directors is very pleased with GetActive and looks forward to what it can do for KCAVP. VANESSA VAN GOETHERN-PIELA, Associate Director of Development DeLaSalle Education Center We finally hired an ad agency to help us meet our needs. I am usually the first one to say, “I think I will just design that myself so we don’t have to hire an expensive designer,” but I highly recommend bringing in the pros for your online needs. It is easy to talk yourself into trying to learn how to use Web site design software (it can’t be that hard, can it?). But no matter how proud you might be of your first stab at a brand new design that you spent 40 hours putting together, it will never look as sharp and dynamic as one that a professional designer will develop for you. When we sent out an e-newsletter announcing our new site, I was sure we would have 20 online donations right away. Three weeks later, we finally got our first donation and two weeks after that, an employee made the second online donation. We have had our new site and online giving capacity for five months, yet only 10 or 12 people have donated online, at least two of which I have encouraged over the phone to use the service for their convenience. We had done everything right, hadn’t we? A great site with emotional appeal, three different places to donate on every page, a site that matched our brand, easy-to-use navigation, brief articles, opportunities to interact…why aren’t people rushing to our Web site to read about our important mission and making a donation? I knew the answer was consistency. Driving traffic to your site in a variety of mediums, asking for funds in a variety of ways, communicating with your supporters and building your e-mail list all must happen consistently in order to be successful in online fundraising. This consistency is challenging, especially for fundraising professionals who wear multiple and diverse hats. Many development officers are grantwriting marketing gurus who double as planned giving specialists that occasionally plan events and hold press conferences. However, by incorporating simplicity into what you are already doing, you can avoid wearing yourself out. Here are five simple ideas to implement now to increase Web site traffic and online contributions: 1. Make sure your Web site is in the “signature” of your e-mail messages (you can ask for support here, too). 2. Have your Web site prominent on your letterhead. 3. Remind donors they can donate/register online when sending newsletters, direct mail, event invitations, annual reports and all types of e-communications. 4. Grow your e-mail list by collecting e-mail addresses everywhere: online, at events, during meetings, in your e-communications, on your direct mail remittance forms, etc. 5. Use viral e-mail when you send e-communications. This fancy way to forward or “tell-a-friend” allows you to capture information. Ask the pros for help. As online giving becomes more accepted by the general population, development professionals need to be ahead of the curve and ready to raise money online. You may not get 20 people logging on to your site to make a donation the next time you send out your e-newsletter, but have patience and, most importantly, be consistent. As a small to mid-sized organization, DeLaSalle was a little slower than some larger agencies to jump into online fundraising. While we recognized the importance of making this an option for our tech-savvy donors, it took some time before we were ready to commit to the necessary financial and staffing resources to create a site that was compelling enough to make people click that “Donate Now” button and advanced enough to accept donations and gather the donor information we wanted. WINTER 2006 Voice of Philanthropy 19 WELCOME NEW MEMBERS September – December 2005 Lynn Alexander, The Celli Group Donna Amato, Pets for Life, Inc. Diane Burnette, Main Street Corridor Development Corp. Sherry Fontaine, Park University Angie Geyer, Life Christian Academy Patty Hasselbring, Consultant Terry Heckmaster, Freeman Foundation Krista Hurd, Northland Early Education Center Robin Rowland, Humane Society of Greater Kansas City Robert Salsman, R.T. Salsman Caterers Michael Schumann, YMCA of Greater Kansas City Jolene Shaw, Friends of Gilda’s Justin Shaw, The Bohemian Gallery Andrew Stith, Cristo Rey Kansas City Leslie Strube, Union Station Kansas City, Inc. Jody Worrell, Achieving Milestones, Inc. COUNCIL CALENDAR Business Brain Foodi JANUARY 18, 2006 8:30 – 10:30 a.m., GKC Chamber Marketing Strategies for Your Nonprofit Brand Paul Weber, Entrepreneur Advertising Group $15 (Council members only) Council Education Seriesi JANUARY 31, 2006 11:30 a.m. – 1:30 p.m., Kauffman Conference Center Plan the Work, Work the Plan: Planning & Executing a Development Plan Charles D. Brown, Charles D. Brown and Associates $20 Council members, $35 non-members MARCH 7, 2006 Intensive Full-Day Workshop $275 (Council members only) Funders After Hoursi FEBRUARY 16, 2006 4:00 – 6:00 p.m., Union Station Family Foundations Panel Discussion Free to Council members, $15 non-members Funders Forumi (Open to Funders Only) FEBRUARY 28, 2006 10:00 – 11:00 a.m., Kauffman Conference Center No registration necessary COUNCIL ON PHILANTHROPY P.O. BOX 5813 KANSAS CITY, MO 64171-0813 PRESIDENT Susan Melton VICE PRESIDENT Terry Ward SECRETARY Gail Weinberg TREASURER Bernardo Ramirez Past President Wendy D. Doyle BOARD MEMBERS Jerry Glazier Gregory Glore Virginia Gross Tyrone J. Flowers, J.D. Nancy Kaiser-Caplan James S. Kanki David Miles Amy Mulligan Susan Schneweis Donald R. Stebbins Phyllis Stevens Pam Whiting Cindy Worthy EXECUTIVE DIRECTOR Michelle Davis Project Coordinator Kristy Bailey COMMUNICATIONS CONSULTANT Trudi Galblum GRAPHIC DESIGN Jay Henning Nonprofit Org. 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