Information guide for ITC students

Transcription

faculty of geo-information science
and earth observation
Information
Guide for
ITC students
September
2011
1
Table of Contents
Introduction2
Faculty of
Geo-Information Science and Earth Observation
3
What’s ITC all about?
3
The University of Twente
3
Education at ITC
3
Research at ITC
4
Faculty council
4
ITC Building
5
Opening hours 5
How to find your way around the building
5
Important dates / public holidays
6
Car park and bicycle shed 6
Emergencies6
Student Registration
7
Studying less than three months in the Netherlands
(short stay visa) 7
Studying longer than three months in the Netherlands
(MVV visa) 7
Residence permits
8
Student Support and Assistance
9
Student Affairs officers
9
Citizen Service Number (BSN) 9
Insurances 9
International Student Identity Card
10
Confidential advisor 11
Leaving ITC and the Netherlands
11
Student Facilities
12
ITC smart card
12
Locker and mailbox
12
Photocopy machines
12
Restaurant 12
Library12
GeoScience laboratory
13
Technical Support Services
13
Computer facilities
14
Alumni14
ITC International Hotel
15
Rent 15
Services and facilities
15
Financial Matters
17
Student Finance Administration
17
Student Assistance Fund
17
Settling in and Socialising
18
New environment
18
Association of ITC Students
18
Social and sports activities
19
Sports facilities and timetables
20
Cultural courses, seminars and workshops 21
Health Care
22
Health care in the Netherlands
22
Medication23
Dentist23
Psychologist23
X-ray for Tuberculosis check
23
Pregnancy24
Vaccination24
Important addresses
24
Shopping Information
26
Opening hours
26
Supermarkets26
Market26
Department stores
26
Specialty shops
26
Sales and discount
26
Shopping bags and trolley
26
Tax-free26
Forwarding freight and parcels home
27
Food28
Dutch food for daily cooking
28
Restaurants and takeaways 28
Travel and Transport
29
The bicycle
29
Public transport
29
Car30
The Netherlands
31
A small flat country
31
Gateway to Europe
31
People31
Language32
Climate32
Summer and winter time 32
Tourist information
32
Enschede35
The history, the city and the people 35
Schools35
Leisure facilities
35
Tourist information
35
City map of Enschede
38
Some helpful Dutch words
40
2
Introduction
Welcome to the Netherlands, to Enschede, and in particular to the
Faculty of Geo-Information Science and Earth Observation (ITC). We’re
happy to have you here with us in our international community - a community made up of approximately 80 nationalities.
The purpose of this guide is to provide you with information that we
hope will help you to become acquainted with ITC and its facilities as
quickly as possible. At the same time we’d like to give you information
about the Netherlands in general, and the city of Enschede and its surroundings in particular.
The subjects touched on in this guide may answer some questions you
had before you arrived, or perhaps some questions that may arise while
you’re settling down at the Faculty and into the student accommodation. We hope that your studies will be challenging and rewarding, and
we trust that the content of this Introduction Guide will contribute to
making your stay as pleasant and as exciting as possible. If you have
any further questions, please do not hesitate to ask.
Ir. Fred Paats
Head Education
information guide for itc students
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Faculty of
Geo-Information Science
and Earth Observation
99 Hengelosestraat, 7514 AE Enschede, The Netherlands.
Mailing address:
P.O. Box 217,
7500 AE Enschede, The Netherlands.
Phone ITC Reception:
+31 53 487 44 44
General Fax:
+31 53 487 44 00
Student Support and Assistance Fax: +31 53 487 42 38
Internet:www.itc.nl
What’s ITC all about?
At the Faculty of Geo-Information Science and Earth Observation (ITC) of the University of Twente (UT), knowledge
of geo-information management is readily available and is
continually being developed and extended. By means of
education, research and project services, we contribute to
capacity building in developing countries and countries in
transition. In doing so, considerable attention is paid to the
development and application of geographical information
systems (GIS) for solving problems. Such problems can
range from determining the risks of landslides, mapping
forest fires, planning urban infrastructure, implementing
land administration systems, monitoring food and water
security, to designing a good wildlife management system
or detecting environmental pollution.
More than 20,000 students from over 175 countries have
followed ITC courses since 1950. With more than 60 years
of extensive experience and a dedicated scientific staff
with a wide range of expertise, ITC is one of the world’s
foremost professional training establishments in the field
of geo-information science and earth observation.
The University of Twente
On 1 January 2010, ITC became a faculty of the University
of Twente. The merger has been implemented in a way
that preserves the distinctive character and mission of ITC.
As a university faculty, ITC will be more firmly embedded
in the Dutch academic education system. Furthermore,
the integration with the University of Twente will lead to
innovative research and education in areas such as energy,
environment, climate change, water, geo-information and
earth observation, and disaster management.
The University offers degree programmes in fields ranging
from engineering and natural science to behavioural and
management sciences. UT provides an excellent learning
environment within its six faculties:
• Education and Behaviour Sciences
• Engineering, Design and Applied Sciences
• Geo-Information Science and Earth Observation
• Information Technology
• Management and Governance
• Medical and Health Sciences
Education at ITC
Over the years, ITC has developed a wide selection of
courses in its degree, diploma and certificate programmes
in geoinformation science and earth observation. These
courses are offered in the Netherlands, online and abroad
by ITC itself or by ITC in collaboration with reputable qualified educational organizations (joint courses).
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Programmes in Geo-information Science and Earth
Observation
Degree programmes
• Master of Science (MSc) degree programme
• Master degree programme
Diploma programmes
• Postgraduate diploma programme (PGD)
• Undergraduate diploma programme
Certificate programmes
• Certificate programme and individual modules
• Distance programme
Joint courses
Graduate programme
(MSc = 18 months; Master = 12 months; PGD = 9 months;
Undergraduate diploma = 9 months)
Course director
ITC short and degree courses are implemented under
the guidance of a course director, assisted by a course
secretary. An ITC study guide is available for each course,
describing course content, objectives, procedures and
regulations. A weekly schedule of classes and practicals is
issued to you separately. If you have any questions, please
contact your course director and/or course secretary
(coursesecretariat@itc.nl).
Research at ITC
Research leading to the award of the degree of Doctor of
Philosophy (PhD) is pursued through registration in the ITC
Graduate Programme. The research topic of each PhD student constitutes a project in one of the research themes of
the ITC Research Programme. In this way the PhD student
benefits from membership of a research team, as well as
from receiving expert supervision and attending researchsupporting advanced courses.
Research leading to a PhD thesis at ITC normally takes
about 3½ - 4 years. The ITC Graduate Programme also
offers a limited possibility of internships for PhD students
registered and graduating in an overseas university.
Secretary Graduate Programme: Ms. Loes Colenbrander.
Faculty council
The Faculty Council (FC) is a body in which both students
and staff get a chance to influence and comment on plans
and decisions made by the University (UT) and/or the
Faculty (ITC). Comprising an equal number of staff and
student representatives, the FC is the faculty’s highest
participation body.
Even though the work of the FC is restricted to a limited
period, students can certainly benefit from the experiences
it has to offer.
The official elections for the Faculty Council are to be held
on 23 November 2011, elected students will serve a term
of one year and staff a term of two years. For information
on the election watch your e-mail, posters and other media
throughout October and November.
On our website (www.itc.nl/organisation) you can find details about the most important FC issues, briefly explained,
including the FC’s secretariat contacts.
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ITC Building
Opening hours
ITC building is open:
Monday-Friday : 7.30 - 19.00
How to find your way around the building
The lecture rooms, practical rooms, and offices have an
‘address’ composed of floor number and room number.
For example, room 1-126 is on the first floor and room
4-104 is on the fourth floor.
Use the Who is Who on the Internet for email addresses
and room numbers of ITC staff:
www.itc.nl/about_itc/whoiswho/default.asp
Student support services
- Student registration officers
1-126, 1-128, 1-135
- Student affairs officers
- Student financial administration officers
(Monday-Friday 10.30 -13.30)
- Educational support services (Technical)
- Course secretariat UPM, LA, GSIM, GFM
- Course secretariat NRM, WREM, AES
- Bookshop and Facility Management
(Monday-Friday 8.30 -12.15, 12.45 -16.30)
- Information Technology Department (IT)
(Monday-Friday 8.30 -12.15, 13.30 -17.00)
-Library
(Monday-Friday 8.30 -18.00)
Other facilities
- Restaurant and annex
(Monday-Friday,
Coffee break free coffee/tea 10.15 -10.45
Lunch 12.00 -13.30
Tea break, free coffee/tea 15.15 -15.45)
- Meeting rooms
- Coffee and tea dispensers
- Soft drinks and candy vending machines
J .M .K u
1-120, 1-122, 1-124
1-130
4 -126
2 -105
4 -105
service desk 0-006
helpdesk 1-004
3-038
ground floor
0-142, 0-146
ground floor, 2nd floor
and 4th floor
ground floor and 3rd floor
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Important dates / public holidays
You can find more information on the intranet pages; use the link ‘Course/academic calendars’.
- Opening Academic Programme
- ITC Dies - Christmas break
- Good Friday - Easter Monday - Queen’s day (Koninginnedag), - Liberation Day (Bevrijdingsdag), - Ascension Day (Hemelvaartsdag)
- Friday after Ascension Day
- Whit Monday (2de Pinksterdag) 22 September 2011
16 December 2011
26 December 2011– 2 January 2012
(building closed)
6 April 2012 (building closed)
5 May 2012 (building closed)
Car park and bicycle shed
Location: behind the ITC building. Please note that bicycles
should be left in the shed. Access to the car park and the
bicycle shed is via your smart card.
Emergencies
In the case of emergency (e.g. leakage, fire, accident, disturbance of the peace, suspicious circumstances inside or
around the building), please dial the internal alarm number
(ext. 260) immediately. The central reporting station will
react to your call and summon internal and/or external
assistance.
In the case of fire, you should act as follows:
• smash the window of the fire alarm
• call the alarm number (ext. 260)
• use one of the emergency exits to move to safety,
helping the people nearby to do the same.
In some emergencies, it is necessary to evacuate the
whole or part of the building. After the evacuation alarm
goes off, the Evacuation Service (identifiable by the yellow
jackets) gives instructions, which everyone must follow in
order to guarantee a safe evacuation. In the event of evacuation, do not use the elevator under any circumstances!
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Student Registration
Registration of newly arrived students will take place in
the auditorium on the official registration mornings in the
opening week of the Academic Year.
Students arriving after the official registration mornings
are requested to apply to one of the student registration
officers on the first floor for assistance:
Ms. Adrie Scheggetman,
room 1-135
Mr. André Klijnstra,
room 1-128
Ms. Tina Tian (for short courses),
room 1-126.
There are no registration dates for graduate students;
on arrival graduate students should report to
Ms. Loes Colenbrander, room 1-109.
Studying less than three months in the
Netherlands (short stay visa)
For those students studying less than three months in the
Netherlands, the course candidate will have to apply for a
multiple-entry Schengen short stay visa at the Netherlands
embassy of his/her country.
On receiving an ITC letter of admission, the student will be
instructed to go to the Netherlands embassy concerned to
collect the visa.
Please note that a multiple-entry Schengen visa is preferred, and you may have to remind the issuing embassy
officer of this requirement. This type of visa is preferred
because it allows students to participate in possible study
excursions and personal travel inside and outside the
Schengen territory.
The Schengen countries are Austria, Belgium, Czech
Republic, Denmark, Estonia, Finland, France, Germany,
Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Slovakia, Slovenia, Spain, Sweden and Switzerland.
Students or family members arriving in the Netherlands
with a short stay visa must leave the Nether-lands within
the visa validity period up to a maximum of 90 days from
the day of arrival for which the visa is valid. It is impossible
to extend the validation period of a short stay visa, and the
Dutch government makes no exceptions to this rule.
Studying longer than three months in the
Netherlands (MVV visa)
Students studying for longer than three months must
have on arrival an MVV (Machtiging tot Voorlopig Verblijf),
which is a temporary authorisation to stay in the Netherlands and the document necessary to apply for a residence
permit.
The student registration officers apply for the MVV and the
residence permit at the Immigration Office of the Ministry of Internal Affairs in the Netherlands as soon as the
candidate has been awarded a fellowship from the Netherlands Fellowship Programmes (NFP) or from any other
international sponsor organisation, or when the course
fees have been fully paid in advance by the candidate or
his/her employer.
When authorised by the Immigration Office in the Netherlands, the Netherlands embassy concerned will be instructed to issue the MVV sticker for the passport.
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Residence permits
ITC has signed an agreement/code of conduct with the
Ministry of Internal Affairs, Immigration and Naturalisation Department (IND). This code of conduct gives ITC a
‘short track’ in the visa procedures to get her international
students to Enschede and provide them with a Residence
Permit for the Netherlands more quickly.
During the ITC registration session passports will be collected for registration purposes and will be returned within
a week. The Student Affairs officers monitor the further
processing of their application with IND.
This residence permit is valid for one year only and for all
Schengen countries (see p.7).
Extension of a residence permit is necessary for students
studying at ITC longer than one year (e.g. 18-month MSc
courses). The extension of residence permits will be
handled and monitored again by Student Affairs officers.
Graduate students are usually granted a residence permit
for the full duration of their studies.
Do not travel without your passport and residence permit.
As a resident of the Netherlands, you are obliged to carry a
form of identification at all times; your passport or residence permit is sufficient for this purpose.
The endorsement fee for the residence permit (€ 300 or
€ 600 without MVV-procedure) will be charged to the student via the Student Finance Administration officers. Likewise, if an extension is applicable, the fee for extending the
residence permit (€ 150) will be charged to the student.
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Student Support and
Assistance
Student Affairs officers
The Student Affairs officers provide ITC students with
information and advice on f.e.:
• settling in and studying at ITC and living in Enschede
and in the Netherlands
• general student administration, including social and
cultural issues, consular affairs and emergencies at
home
• residence procedures and issues
• visa applications for fieldwork/or study excursions,
including emergency info
• Dutch health care and specifically health care information for ITC students in Enschede
• insurance policies and claim procedures
• out-of-office-hours emergency/calamity service.
Occasionally, a student may have a particularly serious
problem. Student Affairs officers can help by listening and
advise you on where best to seek assistance. Anything you
tell them is treated in the strictest confidence.
The Student Affairs officers are:
• Ms. Theresa van den Boogaard,
room 1-122 (tboogaard@itc.nl)
• Ms. Bettine Geerdink,
room 1-124 (bgeerdink@itc.nl)
• Ms. Marie-Chantal Metz,
room 1-120 (metz@itc.nl)
Students are welcome to visit their offices between 10.00
and 13.00 hrs Monday to Friday. A general email address
to contact: studentaffairs@itc.nl. Students can always
make an appointment with the officers when openinghours conflict with their class schedule.
The Dutch embassy will instruct you to report within
eight days of arrival in the Netherlands to the GBA at
the City Office in Enschede. This will be arranged by ITC
Student and Education Service Centre. GBA stands for
the Gemeentelijke Basisadministratie persoonsgegevens
(GBA), or the Personal Records Database of the municipality. The GBA is a Dutch government administration office
in every city in the Netherlands where all inhabitants of
that city must be registered. All students who are staying
at ITC for longer than three months must register at GBA
(Enschede City Office, 51 Hengelosestraat).
Please note that after arrival at ITC all correspondence with
the GBA and IND is via the Student Affairs officers.
You will be informed when and where you can collect your
passport and residence permit.
Citizen Service Number (BSN)
As part of your registration process within six weeks of
arriving in the Netherlands a Student Affairs officer will
arrange an appointment at the City Office in Enschede
(Gemeente Enschede) to register you as a citizen of
Enschede. Once registered, you will receive a citizen service number (BSN), a unique personal ID number.
Your BSN is required if you wish to open a bank account
and will often be re-quested at the hospital, schools etc.
It is important to make a note of your BSN as it will only
be issued once.
Insurances
Insurance while studying
All residents of the Netherlands, so this includes ITC students, are obliged by Dutch law to have a health insurance.
An Insurance to cover the costs of repatriation and personal liability is strongly recommended. For students receiving
a fellowship from the Netherlands Government (NFP), the
ITC fellowship programme or international organizations
(except the European Union), a full comprehensive insurance (ICS) is arranged. This insurance includes in general
costs of health, personal liability, lug-gage, household
contents, emergency assistance, accidental death and
dismemberment. The Insurance Certificate will be sent
to you by one of the Registration Officers through email
whilst still in your home country, because you need proof
of insurance in the process of getting a visa or a residence
permit.
ITC uses the services of the insurance company AON. For
more information please see: www.students-insurance.eu.
When direct contact is necessary you can send an email to
students@aon.nl.
10
The insurance package is effective from the day of departure until the day of arrival in your home country. Therefore
ITC Registration Officers need to know your exact travel
dates.
Students with sponsors like the EU, Alban etc. have their
own insurance organized by their sponsor. The Student
Affairs officer would appreciate a copy of the insurance
policy to be able to help students when necessary.
All other financed course participants are strongly recommended to use the insurance of AON Consulting: ICS
Complete.
Course participants from one of the countries of the European Union should be aware of the limitations of their own
insurance in combination with the European Health Card.
They are strongly recommended to use the insurance for
personal liability, luggage, household contents, emergency
assistance, accidental death and dismemberment, which
can be arranged by a Student Affairs officer, and when
indicated, in combination with the health insurance. For
more information: www.ec.europa.eu/social
For those ITC students staying longer than three years in
the Netherlands (PhD or unpaid international researcher):
please check with a Student Affairs officer or the NUFFIC
site www.nuffic.nl to be sure your current insurance is still
the right one.
Relatives and guests of course participants are also
obliged to have a health insurance during their stay in the
Netherlands. Extra insurances are strongly recommended,
especially the personal liability and the emergency assistance insurance (flight to home-country in case of a
life threatening situation or death of a family member). A
deposit should be paid in advance, based on the duration
the family/guest plans to stay. Check with a Student Affairs
officer to arrange this insurance for your guests.
What exactly is covered?
Most insurance companies have their own conditions
and limitations. Please, check the eligibility requirements,
terms and conditions carefully. The insurance companies
are very strict in the implementation of their policy.
Be aware: the regulations of the Insurance companies are
strict, see, for example, the AON policy, chapter four ‘Extra
cost insurance’ –always inform the insurance company in
case of admittance to a hospital. In case of an emergency,
and if informing in advance is not possible, inform the
insurance company as soon as possible by sending an email to students@aon.nl mentioning your insurance policy
number.
Claims
A fully completed claim form, together with original papers
like bills and medical certificates, need to be send to the
insurance company. At www.students-insurance.eu you
can find the AON declaration form, alternatively check the
ITC intranet student pages. Always make copies for your
own administration.
Some organisations like health centres, the pharmacy
‘Centrum Apotheek’ and the hospital ‘Medisch Spectrum
Twente’ (MST), have made arrangements with the insurance company AON and will send the bill directly to AON
Consulting, but only when you inform these organisations
about your insurance policy. You will need to pay the
pharmacist in cash for non-reimbursable (over-the-counter)
medicine. Other organisations like the Travel Health Clinic,
will send the bill to ITC, in case you consult them as part
of your educational programme (fieldwork etc.). As soon
as you use medical services from MST via f.e. specialists,
please send a copy of your AON policy to the financial
administration office of MST so they can send invoices
directly to your insurance company and you do not need
to advance the costs. Adres: MST Financial Administration,
postbus 50.000, 7500 KA Enschede.
For questions concerning insurance policies, declarations,
completing of claim forms, Student Affairs officers can be
contacted.
Please note that ITC is not responsible for any costs that
fall outside your insurance policy.
International Student Identity Card
The International Student Identity Card (ISIC) is an international accepted prove of the status of being a student. It
can give you all kinds of discounts (restaurants, accommodation, museums, transport, international telephone-calls)
in 106 countries, all over the world. For more information:
www.isic.org.
Confidential advisor
ITC is a unique community with people from all over the
world: many different nationalities, many cultural backgrounds and many traditions. At ITC we hope and expect
all members of this community to respect each other
individually and respect the generally accepted code of
conduct in the Netherlands, particularly regarding malefemale relations.
A confidential advisor can assist students who have
experienced undesirable behaviour (sexual harassment, aggression, violence and discrimination) and non-academic
conflicts. The confidential advisor is independent and will
only act with the student’s permission.
There is the possibility - only with the student’s full agreement - to lodge a complaint about undesirable behaviour
with the ITC commission that deals with such matters.
Students can contact:
Mr. Rens Brinkman, room 1-169, brinkman@itc.nl or
Ms. Marion van Rinsum, room: 2-114, rinsum@itc.nl.
11
Leaving ITC and the Netherlands
Approximately six weeks before your anticipated departure
date, you will receive information from a Student Affairs
officer regarding:
• where and when you can make a reservation for your
return flight
• forwarding your excess luggage and personal belongings via Worldwide Baggage Services (WBS)
• a clearance form that includes alumni registration, and
notification of departure at the City Office and the IND
(one week before your departure date) and to hand in
your residence permit.
It may be a requirement of your country to have your ITC
diploma or degree officially legalised. A Student Affairs
officer can inform you of the correct procedure via the
Dutch Ministries of Education and Foreign Affairs and your
embassy.
You may require an official letter of ‘good conduct’ (verklaring omtrent goed gedrag) before leaving the Netherlands. Again, a Student Affairs officer can inform you of
the procedure to obtain ‘A Certificate of Good Conduct’ via
the City Office or Ministry of Justice. For more information:
http://english.justitie.nl/themes/cgc/services-directive.
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Student Facilities
ITC smart card
On arrival you will receive an ITC smart card. The initial
‘upgrading’ is € 25. The card can be used in the ITC building for the following:
• entrance to the parking area and bicycle shed
• payment for copies on the printer/photocopy machines
• registration in the library and the bookshop
• payment at the cash desk of the restaurant
• the coffee dispensers in the restaurant and on the
second and fourth floors, and the candy and soft
drinks vending machines in the restaurant and on
the third floor
• classrooms.
Revaluation of the card
Revaluation of the card can be done in the so-called revaluation machine. This machine, located near the restaurant, allows you to credit the smart card with a minimum
amount of € 1. You can also use your bank card to load
your smart card.
Access codes
• The international access code in the Netherlands is 00.
• To call a country outside the Netherlands, dial the access code 00, then the country code, and then the rest
of the number, perhaps omitting the first digit of the
area code.
• The country code for the Netherlands is 31, and the
local code for Enschede is 053 (omit the 0 and dial
31 53, when calling from a foreign country).
Telephone inquiries
• For telephone inquiries dial 1888 or 1850 (national);
dial 09 00 8418 (international).
• Internet address: www.detelefoongids.nl.
Restaurant
On the ground floor at ITC, there is a central restaurant
where coffee, tea, milk products, soft drinks, bread and
fillings, snacks, fruit, cakes and sweets, hot meals and
suchlike can be obtained. These meals are to be consumed
in the restaurant and may not be taken to your own room.
Loss or theft
Please note: If you lose your card, you lose your money!
On payment of € 10, you can order a new card at the service desk in the bookshop on the ground floor. We advise
you not to credit the card with more money than you need
for a few days in case you lose it.
Monday to Friday:
10.15 - 10.45 coffee/tea break
12.15 - 13.30 lunchtime: self-service counter in the
restaurant is open
15.15 - 15.45 coffee/tea break.
Locker and mailbox
Library
A locker for the storage of personal items during breaks,
etc., is made available to all students who do not have
their own office space. The lockers are located on the
various floors. Keys will be handed out at the reception
at the start of the course. Students staying longer than
one month will be given a private mailbox located on the
ground floor. Your mailbox number should be added to any
mail addressed to you.
ITC Library is a scientific Library specialised in remote
sensing and GIS (geographical information sciences), that
contributes to the effectiveness of the education provided
by ITC and the research done at ITC.
The library helps:
• staff and students to find relevant information as
efficiently as possible
• staff and students to present their expertise in the form
of academic publications clearly presented on the ITC
library web pages
• ITC to present itself as an internationally leading education and research organization.
Photocopy machines
Multifunctional machines located on every floor in the
building for making prints and photocopies.
The physical library is open to all students and staff and
supports the education and research at ITC.
Location: third floor, room 3-036
Opening hours: Monday-Friday, 8.30- 18.00 hrs.
The Digital Library is open for all staff and students wherever they are in the world 24 hours per day and seven days
per week: www.itc.nl/library.
Information about the collection can be found in the ITC
Library Catalogue: Adlib. This automated catalogue contains bibliographical data on books, periodicals, congress
proceedings, reports, reference books, theses, maps and
audio-visual materials (AVM), as well as full text sources.
The catalogue is accessible via Internet: http://adlib.itc.nl/
The library also provides full access to many other specialised data sources.
The ITC library collects the complete scientific output of
the Faculty and makes this visible to the out side world.
See: www.itc.nl/library and click academic output.
All ITC students are given training on information skills,
while training on research skills is offered to MSc students.
Also for PhD students regular training on scientific com-
13
munication is offered. Staff and students are supported in
their personal information management by the software
EndNote.
The web page for alumni gives an overview of the possibilities for ITC alumni. Distant students also receive support
from the library.
The ITC smart card is needed for registering as a library
user, as well as for borrowing books and extending loan
periods.
For information and help on using the different information
sources and taking advantage of their possibilities, please
contact the library staff members at the library information
desk.
University of Twente library
All ITC staff and students are able to use the UT library for
free. You will receive a free library card from the Central
Library of the University, but you need to bring your ITC
smart card to identify yourself. You can also request books
that you want to borrow from the UT Library online via
the UT central library catalogue; you’ll have the option to
choose the ITC library as pick-up counter for the book(s).
GeoScience laboratory
ITC has a number of in-house laboratory facilities to
provide service in the field of its educational programmes
and MSc, PhD and staff research projects. These facilities
can be found on the ground floor and are equipped with a
wide range of instrumentation for IR spectrometric determinations, inorganic geochemical water and soil analysis
and sample preparation.
Technical Support Services
Technical Support Services, staffed by the technical assistants, Mr. Job Duim and Mr. Benno Masselink, can be
found in room 4-126. They offer technical services to staff
and students, for example:
• providing fieldwork equipment
• assistance with scanning
• designing and producing posters
• archives of aerial photographs and maps.
14
Computer facilities
Alumni
All students have full access to Internet, including a personal lifelong email account. Computers play an essential
role in all ITC education and research. Computer rooms are
open to students during the regular ITC opening times.
The Directorate introduced a policy that requires all participants on courses starting in September 2011 with duration
of nine months or more to have a suitable laptop computer
available during their studies. ITC offers the ‘ITC Notebook
Programme’ (see below) through which students can
purchase discounted notebooks that meet ITC’s standards
and have the peripherals needed to connect to the ITC
networks. Course participants can of course either bring
their own laptops or purchase one from other sources as
long as they meet the minimum requirements.
For course participants on courses with duration of less than
nine months (including Joint Education Programmes and
Erasmus Mundus) and for course participants using special
software such as SOBEK sufficient computer clusters with
desktop computers will be available.
ITC offers you an intranet site on http://intranet.itc.nl; this
site is open to various faculty, departmental, educational
and student information. The direct link for the IT department is http://intranet.itc.nl/support/it/default.aspx.
Over the course of time, ITC has built up an extensive network of international contacts, in which former students
take a prominent position. ITC assigns great importance
to updating the knowledge and skills of its alumni and
therefore regularly organises refresher courses and special
short training programmes both in the Netherlands and
abroad. ITC also supports its former students by providing access to library services, the ITC newsletter, an email
address an ITC alumni LinkedIn community and a range of
other facilities.
To stimulate and maintain contacts between alumni, ITC
assists in establishing ITC alumni associations and organises alumni gatherings in the various regions. If you want
to know more about the ITC alumni associations, please
contact the ITC Alumni Office (alumni@itc.nl) or have a
look at the alumni website www.itc.nl/alumni.
ITC Network
Regardless of where you are at ITC you will have access
to the Internet, data and applications on the ITC computer
servers. The whole ITC building is equipped with a wireless
network.
ITC notebook programme
ITC course participants have the opportunity to buy a
state-of-the-art notebook computer at a very competitive
price. The notebook comes with a three-year international
warranty, an accidental damage insurance is optional. If
any software or hardware problems are experienced during
the stay at ITC Enschede, the ITC Notebook Service Centre
will provide assistance. More information about the notebook programme, manuals and software is available on the
intranet site or the site http://intranet.itc.nl/support/it/nsc/
default.aspx or on www.itc.nl/study.
15
The ITC International Hotel (IIH) provides accommodation
facilities to ITC students. It is located at 4 Boulevard 1945,
a distance of 1 km from ITC.
Postal address:
4 Boulevard 1945
7511 AE Enschede
The Netherlands
Phone: +31 53 4803999
Fax: +31 53 4803997
Email address: hotel@itc.nl
The ITC International Hotel has 398 single rooms. There are
29 communal kitchens (one on the 16th floor and two on
each floor) that can be used by all residents. During your
period of study, you are obliged to stay at the ITC International Hotel.
On checking in at the ITC International Hotel, you will receive a card that opens the entrance door to the building,
the door to your corridor, and the door to your own room.
Rent
Rates are subject to change annually on January 1st and
based on conditions of the main fellowship provider NFP.
For actual rates and costs see www.itc.nl/Pub/
ITC-International-Hotel/Rates-and-costs.html.
Services and facilities
The ‘ITC International Hotel ABC Guide’ familiarizes you
with the house rules, services, facilities and safety instructions. If this guide is not in your room or apartment on
arrival, you can get a copy at the reception or you can
check the intranet pages of the Hotel where you can find
the latest version of the guide.
Reception
The reception is the central point of contact between the
student occupant and the hotel organisation. It operates
like a hotel reception desk and can be contacted 24 hours
a day.
They take care of such things as:
• reservations and room changes
• maintenance reports
• complaints and requests
• billing and collecting accommodation invoices
• connecting outside telephone calls
• messages and information
• sale of coins for operating the washing and drying
machines
• sale of postage stamps and telephone cards.
Kitchens
There are two communal kitchens on each floor (one in
each wing). These kitchens offer freezer facilities (one
compartment per room) and induction-cooking equipment.
Cutlery, crockery and cooking utensils are not provided.
Each room is equipped with its own refrigerator.
16
Cleaning services
All rooms and apartments are cleaned once a week by the
housekeeping staff. All common kitchens are cleaned daily.
Launderette
You can use the laundry facilities on the ground floor. At
the reception you can buy coins for the washing and drying machines; detergent is included.
Telephones, fax and internet
The telephone in your room can be used for internal calls.
For local and international calls a line can be opened after
paying a deposit. Fax facilities are available via the hotel
reception. Internet connection is available in each room.
Central alarm and fire safety
In Europe, in the case of emergency, dial the central alarm
number 112 to call for first aid, the ambulance, the fire
brigade or the police. Lives can be saved!
Please read the safety leaflet in your room and the information in the ‘ABC Guide’ to familiarize yourself with the hotel
fire regulations.
Guests
All guests and visitors of residents should report to, or
be announced at, the reception on arrival. In accordance
with police instructions, guests and visitors staying in the
residential areas from 22.00 to 08.00 hrs must complete a
registration form at the reception.
17
Financial Matters
Student Finance Administration
Student Assistance Fund
Students at ITC are sponsored by different fellowship
programmes or directly by their employers and occasionally they bring along private funding. After arrival at ITC,
the financial matters for all students are handled by the
Financial Student Administration, regardless the source of
funding.
General information about fellowship rules and regulations can be found on the websites of each fellowship
programme, or in their programme leaflets. More details
about costs and allowances for studying at ITC are described in the Terms of Delivery which you will receive
shortly after arrival at ITC. Students participating in Erasmus Mundus programmes will sign a student contract
with specific financial details.
While you are at ITC, your monthly subsistence allowance
will be credited to your bank account, to be opened at
the beginning of your stay in the Netherlands. Bank accounts will only be opened for students in courses with a
study duration of more than six months. Students in short
courses, up to six months, will be paid (monthly) in cash.
Your transactions are listed on bank statements. The bank
will send you a hardcopy of the statements once a month.
You can also view your transactions through online banking. You can save the bank statements in a portfolio to use
them as proof of payment for your own convenience.
For any specific question about financial matters, please
contact the Financial Student Administration (room 1-130),
opening hours daily from 10:00 – 12:30, or by email:
fsasecretariat@itc.nl
It may happen that ITC course participants run into financial problems for reasons beyond their control (think of serious illnesses, deaths or thefts). In case insurances or the
student’s employer do not cover the costs of the claim(s),
course participants with serious financial problems may
apply for a financial contribution from the ITC Student
Assistance Fund. This Fund operates completely independent of ITC and financial problems should first be discussed
with an ITC Student Affairs and Support officer. The board
of the Fund decides whether financial assistance will be
provided or not and, if so, in what way.
The decision will be based on the regulations and statutes
of the Fund.
Please note that the financial resources of the Fund
are rather limited. Usually, when it has been decided to
provide financial assistance, it can only be to cover part of
the costs. Written applications for financial support (with
motivation and cost specification) should be submitted to
the secretary of the Student Assistance Fund (Corné van
Elzakker, email: elzakker@itc.nl). For more information:
http://intranet.itc.nl/education/student%20information/
StudentAssistanceFund.aspx.
18
Settling in and
Socialising
New environment
Leaving home and travelling to live and study in a new
country is a challenging experience that, although very
exciting, is not without stressful elements.
Even though it may be something you have planned and
prepared for, the extent of the change and the effect it has
on you may take you by surprise. If so, it may be helpful to
know that your experience is quite normal.
Most students who travel abroad have a good time. They
all make mistakes, see the consequences, and learn the
lessons that come with such an experience.
‘Culture shock’ is the term that describes the impact of
moving from one culture to another: dealing with a new
environment, meeting many new people from all over
the world, learning the ways of different countries, being
separated from family, friends, and colleagues.
•
•
•
•
•
•
•
Make friends with fellow students: they will understand what you are going through (even if not from
the same culture, they will be having the same experience).
Make friends with Dutch people: they can tell you
about the Dutch culture.
Join in sports activities: a good opportunity to meet
other people and excellent for your physical and mental health.
Join in cultural classes and activities (e.g. the International Evening and the SAB excursions).
If you wish to join a religious society, contact Student
Affairs.
Take frequent short breaks to relax.
Above all, don’t isolate yourself but find someone to
talk to who will listen uncritically and sympathetically.
Rules of behaviour
Every culture has unspoken rules on how to behave and
treat others. A multicultural environment as found at ITC
is unique and hardly found anywhere else in the world,
but can be therefore also very complex. Subtle differences
may be difficult to grasp and can contribute to that culture
shock. Social behaviour may confuse, surprise or even offend you. You may find that the Dutch appear cold, distant,
punctual and always in a hurry. And the relationships
between men and women may be more - or less - formal
than you are used to.
It is important to stress that experiencing culture shock
is entirely normal, usually unavoidable, and certainly not
a sign you have made a mistake or you won’t be able
to manage. The experience can be a significant learning
curve, making you more aware of your own personality
and your own culture, as well as aware of the cultures you
encounter. It will give you valuable skills for your academic
and personal life.
Please, if you run into any problems you cannot handle or
do not understand, don’t hesitate to contact ITC Student
Affairs.
What can you do yourself to keep feeling OK?
• Realise that having difficulty in coping with this new
situation is a normal experience.
• Keep in touch with home.
• Wear clothes suitable for the weather; buy an umbrella; do not wear coats indoors.
• Find a supplier of familiar food.
• Eat a healthy balanced diet.
• Share meals with others and take turns in preparing
the meals.
• Use ITC’s restaurant.
• Don’t hesitate to ask people to explain what they mean,
or to repeat the sentence slowly if you don’t understand.
Association of ITC Students
All ITC students are automatically members of the Association of ITC Students, which is represented by the Student
Association Board (SAB). Students are invited to support
the activities of this voluntary body, which is set up to look
after their interests. The Board consists of:
• President
• Secretary
• Assistant Secretary (Communication Commissioner)
• Academic Commissioner
• Finance Commissioner
• Gender Commissioner
• Residence Commissioner
19
• Social Commissioner
• Sports Commissioner.
The Board acts as an intermediary body between the students and the management. It organises many social activities, discusses residence and financial matters, etc. You
can find the SAB constitution on the ITC intranet pages.
Graduate students have a separate Graduate Association,
which represents their interests in the management of research and organises social events for graduate students.
To contact SAB: sab@itc.nl.
Schermerhorn Lounge
The Schermerhorn Lounge is located on the first floor of
the ITC International Hotel and is managed by the SAB. In
the lounge you will find two pool/billiard tables, a dartboard, mini soccer, and an audio set and beamer/video
facilities. Gatherings, end-of-module parties and happy
hours at the bar are held here.
Social activities for female students and female partners
are organised by the International Neighbour Group (ING),
a group of Dutch volunteers.
Social and sports activities
In cooperation with ITC Student Affairs, the Student Association Board (SAB) organises social and sports activities
for students, such as:
• day trips, for example, to Amsterdam or once a year
in Spring to the famous Keukenhof Flower and Bulb
Exposition
• the annual ITC International Social Evening (in November), with students from each country performing
dance and musical routines
• ITC participation in the International Students Sports
Day (in March), when students from the international
education institutes and universities in the Netherlands
compete against one another
• the annual ITC Spring Party in April when we celebrate
the New Season and say goodbye to the Master of
Science Graduates
• the annual ITC International Food Festival in May when
students from each country present their culinary culture
• annually organised trips during long weekends, abroad
©
20
•
to the capitals of Europe like Paris (December)
and London (Spring)
end-of-module parties.
Sports facilities and timetables
Until at least the 1st of January 2012 ITC has rented sports
facilities at the Roessingh Medical Centre, close to the ITC
building.
Indoor soccer
Gym at Roessingh Medical Centre,
33 Roessinghsbleekweg
Soccer training for ITC students only:
Wednesday 17.30 - 19.00 hrs
(coach and contact Javier Morales (jmorales@itc.nl))
Basketball, volleyball, badminton
For ITC students only:
Gym at Roessingh Medical Centre,
33 Roessinghsbleekweg
Sunday
12.00 - 18.00 hrs
12.00 - 14.00 hrs Volleyball
14.00 - 16.00 hrs Basketball
16.00 - 18.00 hrs Badminton
(key to collect at reception desk at the main entrance of
Roessingh Medical Centre)
Fitness
ITC fitness-room (0-166)
http://intranet.itc.nl/recreation/fitness/.
Monday: 12.30 - 13.30 hrs (Body and Mind)
Tuesday: 17.00 - 18.00 hrs (Spinning)
Wednesday:16.30 - 17.45 hrs (Run4Fun)
Thursday: 12.30 - 13.30 hrs (Combifit)
Friday:
12.30 - 13.30 hrs (Spinning)
Run4Fun
The initiative to set up a running group at ITC was taken
in the early 1980s. By then ITC had already participated
several times in the world-famous Batavierenrace. After
a short break in the ‘90s, the initiative was revived and
extended, and since 1998 ITC’s Run4Fun group has successfully participated in several recreational and competitive running events. Many students and staff share warm
memories of these events. The weekly training sessions
are the basis of this success. For information about Run4Fun activities and the training schedule, please visit:
http://intranet.itc.nl/recreation/run4fun.
The group’s objectives are:
• Guess what? To Run4Fun!
• To gather students and staff together in a social setting
outside the classroom
• To improve physical and mental stamina
• To participate in the annual Batavierenrace, International Students Sports Day and ITC’s own Sports Day.
For more information you can contact: Wan Bakx (room
2-003).
Xtra-card
ITC students can make use of the sport facilities both of
the University of Twente and the Saxion Hogeschool. For
this you need to buy an ‘Xtra-card’ at the rate of around
€ 70 at the office of ‘Sport and Cultuur’ in the main hall of
the Saxion Hogeschool or at the University of Twente in
the office of the Student Union, Bastille, room 332;
5 Drienerlolaan. If you only would like to make use of the
Saxion sport facilities please check the information desk at
Saxion Hogeschool ‘Sport and Culture”.
For more information about the Xtra card:
www.studentunion.utwente.nl/sports.
21
Cultural courses, seminars and workshops
Vrijhof Cultural Centre of the University of Twente offers
a number of cultural courses, seminars and workshops
in visual arts, photography, ICT and audiovisual-related
subjects, performing arts, languages and communication.
These are organised by professional agencies.
Xtra-card-holders who like to join one of the courses,
please contact the Vrijhof Cultuurcentrum. For more
information, please check the autumn and spring course
brochures or see www.studentunion.utwente.nl/culture.
For information about the Xtra-card and the cultural
courses, you can contact Student Union.
ESN
Students of ITC can join some of the activities of the
Erasmus Students Network Twente (ESN/UT). For more
information see www.esntwente.nl.
22
Health Care
Health care in the Netherlands
In general the Dutch premise is that they are personally
responsible for their own health and for their own well-being. They think people need to take their own responsibility
to prevent illness, of course within the boundary of what
National Health care offers and indicates.
Health care is very culturally bound. Within the Dutch
system you may face situations completely different from
that which you are used to in your own country. Especially
when feeling unwell and ill, these cultural differences
might take you by surprise. But do not worry, you will
always find and get the health care you need. It is only
organized differently to how you might be used to.
The Dutch health system is organised around the general
practitioner (GP) in Dutch: huisarts=homedoctor. Everyone
is registered with his/her own huisarts and he/she is the
first person you should go to when you have a medical
problem.
ITC has made special arrangements for her international
students with the Medical Centre Veldpoort. The Medical
Centre Veldpoort is ideally located: very close to the ITC
hotel and the MST hospital. A number of GPs are working
in this ‘up to date’ Medical Centre and are experienced
with international students.
When you make your first appointment you will be appointed a GP within the Medical Centre Veldpoort for the
duration of your study at ITC.
After your first appointment you can than contact your
GP directly by phone. On your first visit the name of the
GP will be put by the receptionist of the Medical Centre
Veldpoort on a small ITC Health care Information Card with
the phone numbers and the address of the Medical Centre
Veldpoort. Whenever you need medical support, take
along this info-card together with your insurance policy
certificate.
Appointing a GP for the duration of your study will allow
your GP to gain a good impression of your complaints or
calls for help, and develop a confidential relationship. To
consult your GP is by appointment only.
Making your first appointment to see a GP
• You need to send an email to: itcstudents@gcveldpoort.nl. In this email you need to quote your full
name, nationality, date of birth, gender, your ITC
Student ID and your insurance policy number.
• You will then receive an appointment through email
and the name of your GP. You’ll be asked to be
10 minutes in advance of your appointment at the
Health care Centre Veldpoort to exchange information
with the receptionist. This kind of arrangement offers
you the best possible care.
Making an appointment to see your own GP
Check the name of your GP on your ITC health information
card to find the telephone number.
• The best time to make an appointment with the GPs of
Health Centre Veldpoort is either to call between 8.00
and 10.00 hrs in the morning. The receptionist (skilled
in medical issues) will ask you some questions.
• In emergency cases outside opening hours of the
Health Centre Veldpoort you can contact the HDT-Oost
Emergency post tel: 088-5551188. This service is
intended only for emergency situations which cannot
wait for the next day with your own GP.
• If your GP is on holiday and postponement is not
an option, you can contact the general reception of
Health Care Centre Veldpoort and make an appointment with a replacement GP.
Your GP can decide to refer you to a specialist or other
health care official. For example a:
• medical specialist at the hospital
• physiotherapist
• dietician
• nurse practitioner
• nurse specialist
• psychologist
• dentist.
Always take your ITC Health care Information Card and
your insurance certificate when you visit your GP, a health
centre or hospital. Make sure the name on the insurance
paper is the same as the name in your passport.
23
Pharmacies
The pharmacy of the Veldpoort Health Centre can be
used by ITC students. For more information, see
www.veldpoort.nl. Centrum Apotheek is open day and
night. They are in fax contact with GPs and the hospital.
If you wish to have treatment, medication, etc., that does
not fall within the terms of the insurance policy, you can try
to make arrangements with the company concerned. ITC
will not pay bills that are not covered by the insurance.
Dentist
Dental care for people over the age of 19 is covered by
the insurance up to a certain amount and only in the case
of an emergency. Please check the insurance policy:
www.students-insurance.eu/studenten/international.
The following dentists regularly treat ITC students:
Dr. Besseler, Dr. Billet, Dr. De Bont.
Emergency
Naturally, you can go directly to the hospital First Aid Department in case of emergency. In this situation, you can
also call the national alarm number 112. However, there
is a penalty for improper use of this number.
Medication
Not all examinations, treatments or medications/drugs, are
covered by the insurance. For example:
• medications for which a prescription is not necessary and are sold over the counter have to be paid for
privately like i.e. paracetamol
• most medications only obtained on prescription from
your GP or specialist are covered by the insurance.
For more information on insurance matters see page 10.
If you take your ITC Health Information Card or insurance
certificate with you, the pharmacy will forward the bill for
prescribed medication to the insurance company.
Making an appointment
• Call between 8.00 and 12.00 hrs to make an appointment.
• If these dentists cannot treat you, or in the case of a
dental emergency in the evening or at the weekend,
you can contact the dental service in Hengelo (see address list on page 24).
They can tell you which dentist in Enschede is on duty.
They prefer you to pay cash. Usually the costs remain
under € 75.
Psychologist
A psychologist at the University Twente can be consulted
only on referral by your GP.
If you can’t attend your appointment, GP, hospital, specialist or dentist you must cancel at least 24 hours in advance.
No-show will cost you personally around € 20. Neither the
insurance company nor ITC will reimburse these expenses.
X-ray for Tuberculosis check
By law, some nationals from outside the Netherlands need to
have a lung X-ray every six months during the first two years
of their stay in the Netherlands. This examination will be carried out by the GGD (Municipal Occupational Health Centre).
24
•
The GGD will send a completed form to the IND. This
procedure is part of the application for obtaining a
residence permit. The form will be given to you at ITC
by Student Affairs.
• You will only be informed if the X-ray result is not satisfactory.
The reason for these X-rays is to check for tuberculosis,
a highly infectious disease that can be treated by medication. It can take some time before an infection shows up.
For the check the dosage of radiation is very low and not
harmful to health.
Pregnancy
In the case of pregnancy, please contact a midwife in
or before week ten of the pregnancy. The costs for the
midwife and prenatal care will be covered by the insurance
company up to the maximum amount of € 2,000 (see the
insurance policy).
Vaccination
The Travel Health Clinic (THC) provides:
• vaccinations
• malaria prophylaxis
• general health information.
All this will take place a couple of weeks before departure
for fieldwork. You will receive an invitation if your fieldwork
destination is outside Europe. There is also an opportunity
to buy, at your own expense, an insect repellent, bed net
and medication against diarrhoea. The THC also provides
a first aid kit.
The THC can be reached by phone 24 hours a day and they
react to emails within 24 hours. They are in contact with
hospitals and medical staff abroad. The THC address and
phone number will be given by Student Affairs to those
whose fieldwork destination is outside Europe.
For further information on travel and tropical diseases,
please visit: www.who.int/ith.
Important addresses
National alarm number: 112
General medical service
Health Centre Veldpoort
Nassaustraat 20
Phone: 053 4324207
www.veldpoort.nl
itcstudents@gcveldpoort.nl
(email address for 1st appointment only)
Your General Practitioner:
Dr. Van Holten
Phone: 053 4316565
Dr. Van Gerwen and Dr. Bonnema
Phone: 053 4322687
Dr. Waaijer and Dr. Soeteman
Phone: 053 4315735
Your Physiotherapist:
Mr. Leo Visser
Phone: 053 4305130
Your Pharmacy:
Mr. Westenberg and Mr. Kok, Pharmacists
Phone: 053 4347855
HDT-Oost Emergency Post
Only during weekend, evening or night
At MST Hospital, Haaksbergerstraat 55
Phone: 088 5551188
www.hdt-oost.nl
Dental care
(you are insured only in case of emergency)
Dr. Besseler (Dentist)
Gezondheidscentrum Oosterpoort
Oosterstraat 2-25, 3rd floor, Phone: 053 4323165
Dr. Billet, Tandartsen (Dentists)
Bisschopstraat 8, 7531 AK Enschede 053 4324436
Tandartsenpraktijk De Bont (Dentist)
Parkweg 25, 7513 AR Enschede 053 4317070
Dental emergency post
Only during weekend, evening or night
Phone: 0900 1282632
Pharmacy
Centrum Apotheek
Beltstraat 43A
Phone: 053 4314664 Fax: 053 4317619
Insurance
ACE European Group Limited
Avenue des Nerviens 9-31`
1040 Bruxelles, Belgium
www.ec.europa.eu/education/programmes/
mundus/insurance_en.html
AllianzWorldwide Care Limited
client.services@allianzworldwidecare
www.allianzworldwidecare.com
AON
P.O. Box 1005, 3000 BA Rotterdam
students@aon.nl
www.aonstudentsinsurance.com
IPS
P.O.Box 30706
2500 GS The Haque
info@lippmann.nl
www.ace-ips-nl.com/en/inbound.asp
GGD-Municipal Health Centre
GGD Regio Twente
Nijverheidstraat 30
7511 JM Enschede
Phone: 053 4876888
GGD-TBC department
tbc.ggd@regiotwente.nl
Phone: 053 4876980
GGD-Infectieziektebestrijding (Infectious diseases)
Phone: 053 4876868
GGD-Reizigersadvisering (Travel advice)
Phone: 0900 4893893
25
GGD-Jeugdgezondheidszorg (Youth health)
Phone: 053 4876930
Hospital
Hospital Medisch SpectrumTwente
Ariensplein 1 and Haaksbergerstraat 55
Phone: 053 4872000
www.mstwente.nl
Mental health
Psychologists, University of Twente
Drienerlolaan 5
Bastille Building, Room 207
7522 NB Enschede
Phone: 053 4892035
http://intoffice.utwente.nl/internationalstudents /
practical_information/
Perinatal care
Kraamzorg (perinatal care)
Phone: 074 3677666 Fax: 074 3677617
Midwife Practice ‘liberis libenter’
Van Deinselaan 18
Phone: 053 4318948 Fax: 053 4367533
Under-fives Clinic
Ouder- en kindzorg / Thuiszorg
Boulevard 1945 no 460
admokz@teh.nl Phone: 053 4881250
Kraamzorgwinkel Enschede
Haaksbergerstraat 338
75 EJ Enschede
Phone: 0800 4880000
www.vvt-thuiszorg-kraamzorg.nl
Travel health
Travel Health Clinic
Oosterstraat 2, 7514 DZ Enschede
Phone: 0900 2904900
info@thci.nl
www.thci.nl
GGD-Reizigersadvisering (Travel advice)
Phone: 0900 4893893
26
Shopping
Information
Opening hours
Shops are open:
Monday
Tuesday to Friday
Thursday
Saturday
Sunday
Department stores
13.00 – 18.00 hrs
(supermarkets 8.00 – 20.00 hrs)
09.00 – 18.00 hrs
09.00 – 21.00 hrs
(shops in the city centre)
09.00 – 17.00 hrs
Shops are generally closed, every 1st
Sunday of the month shops are open.
Supermarkets
Aldi supermarket at 202 Haaksbergerstraat and Lidl supermarket is at 336 Brinkstraat, close to the ITC International
Hotel; Plus supermarket is in the Zuidmolen shopping
centre at 94 Van Loenshof, opposite the Eden Dish Hotel;
Aldi supermarket at 101 Deurningerstraat and Jumbo at
75 Noorderhagen.
Market
There is an open market in Enschede every Tuesday
(8.00 - 17.00 hrs) and Saturday (8.00 - 17.00 hrs), in front
of the Vroom & Dreesman (V&D) department store. Some
things may be cheaper there, others may cost more than
they would in a supermarket or department store - and
the quality may not be as good. Bargaining is not possible
when prices are displayed. The best prices can be obtained
late on Tuesday and Saturday, when traders try to sell the
last of their remaining stock. Bear in mind that you can’t
choose the fruit or vegetables; the trader does this. You
should check that the quality is acceptable before paying.
The best way to find the best prices is simply to shoparound.
Apart from the approved market area, it is not customary
to sell things in the street in the Netherlands.
The national chains are Vroom & Dreesman, Hema and
Bijenkorf. V&D has more departments and a larger selection, but is slightly more expensive than Hema. Bijenkorf
has the reputation for being the most fashionable and
most expensive.
Specialty shops
Other national chains specialise in particular sectors. Prices
in chain stores tend to be lower than those of their local
competitors.
• Household goods: Blokker, Xenos
• Drugstores selling cosmetics, toiletries, and healthcare products: Kruidvat, Etos
• Electronics: Mediamarkt, BCC
• Bicycles and repair kits: Halfords, Profile.
Sales and discount
If you see opheffings uitverkoop (sale) on shop fronts, and
reclame (on offer) or korting (discount) in supermarkets,
this means there are special offers and price reductions
available on various items.
Bargaining is not customary in the Netherlands. With very
few exceptions, you are expected to pay the marked price.
Shopping bags and trolley
When shopping, remember to take a shopping bag with
you. In supermarkets too, you must pack your own groceries. The supermarket provides plastic shopping bags,
but they are not free. Also remember to use the shopping
trolley or basket provided in the supermarket. You must
pay deposit on the trolley, which is returned when you
return the trolley. If you do not use a trolley or basket, shop
assistants and cashiers are entitled to check your bag for
shoplifting. You are not allowed to take a shopping trolley
or basket home.
Tax-free
Look out for the ‘tax-free for tourists’ logo on shop fronts.
This means that when you purchase goods during your
stay in Holland you are entitled to reclaim the VAT (valueadded-tax; in Dutch btw) paid on that item. You must
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export your purchase within three month of the purchase
date. You get a form from the shop, which you should
have stamped by the Dutch customs on leaving the Netherlands.
If you are intending to buy certain things to take back to
your own country, don’t forget to take the cost of transport
into account. This could mean either postage, shipping
costs, or excess weight charges at the airport.
Forwarding freight and parcels home
The post office
The post office TNT Post (postkantoor) is at 94 Van Loenshof (inside Plus Supermarket), opposite the Eden Dish Hotel.
Here, among other things, you can obtain information on
postal rates and can purchase stamps. Stamps can also be
purchased at the reception desk of the ITC International
Hotel. Your mail - priority mail too - should go into the TNT
orange mail collection boxes. If you plan to send a parcel,
it might be wise to go to the post office first to ask about
the possibilities.
Forwarding private parcels and luggage
If you have a lot of things to send home, you may wish an
air-freight agency to collect, pack and deliver the goods.
You could use the services of the Worldwide Baggage
Services in Amsterdam. For more information:
www.baggage.nl.
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Food
Dutch food for daily cooking
Restaurants and takeaways
Breakfast generally consists of tea and sliced bread, which
is eaten with cheese, thinly sliced cold meat, or jam. Lunch
is much the same, with the possible addition of soup,
salad or fruit; and for the evening meal potatoes and other
vegetables, together with meat or fish. Vegetables especially are plentiful, of high quality, and quite cheap if you
buy those in season. What is not grown domestically is
available through the Common Market.
Plenty of other food is available as well. Dutch tastes are
becoming increasingly international: rice and pasta dishes
are now almost standard fare in most Dutch homes. You
will find imported tropical food, vegetables and fruit sold in
many shops, and tropical ingredients can be found at the
special Indonesian grocery shop called a toko. In the larger
cities, there are butchers, who work (slaughter) according
to religious rituals (Islamic, Hindu and Jewish) and shops
selling food products from Turkey, Morocco and Surinam.
Convenience foods are increasingly available. Some of
this can be rather unhealthy, but it does save time and it
also costs less than eating out. Dutch convenience foods
include friet or frites, also called patat frites (French fries),
eaten with fried fish (fish and chips) or a meat snack called
kroket. Supermarkets sell instant meals of all sorts and
sizes to suit different tastes and different pockets.
Tip: If you are invited for coffee at around 11 o’clock in the
morning or after 8 o’clock in the evening, you will not get a
meal. Likewise, an invitation to tea around 3 or 4 o’clock in
the afternoon will not include dinner.
The number and variety of restaurants and takeaways are
growing all the time. In addition to the popular ChineseIndonesian, Hongkong-Chinese and Singapore-Chinese
restaurants and takeaways, there are many relatively inexpensive grill-rooms, pizzerias and pizza express services,
serving Italian pizza, Turkish shoarma (broodje shoarma, a
Mediterranean meat sandwich) and various Greek dishes.
You can pay anything from € 8 to € 12 for a meal from a
takeaway/pizza express or in a restaurant/pizzeria. Dinner
(main course only) in a Chinese restaurant or an Italian pizzeria, for example, will cost between € 10 and € 20, excluding drinks. A simple Dutch main dish in an ‘eating pub’
(eetcafé) or bistro will cost approximately € 20, excluding
drinks. Chinese takeaways are less expensive.
A phenomenon in the restaurants in Enschede, and thus
also in many of the cafes around the Oude Markt, is the
Daghap (daily menu). This is a main course for a good
price starting from € 6. The Daghap changes every day and
is different in every restaurant. At www.stadshap.nl you
can find these restaurants. This site is in Dutch, but just
click on ‘Enschede’ and you can find all of the restaurants.
Typical Dutch dishes include Erwtensoep, the famous
Dutch pea soup served in winter;
Hollandse Nieuwe, fresh salted herring, eaten on the spot.
Stamppot, generally a steamed pot of potatoes, vegetables
and meat or sausage.
29
Travel and Transport
The bicycle
Cycling is the cheapest and most popular mode of transport in the Netherlands. It is especially useful for short distances and getting around the city. There are many shops
in Enschede selling both new and second-hand bicycles.
It is best to buy an inexpensive second-hand bicycle, as a
new expensivelooking bicycle may get stolen.
The Enschede railway station, like most Dutch railway stations, has bicycle parking facilities (rijwielstalling), another
parking facility you can find in the centre (rijwielstalling de
Graaf, Brammelerstraat)
Tip: If a stranger offers to sell you a bicycle for less than
€ 25, don’t buy it. It’s probably stolen, and you too will be
breaking the law if you accept it.
Traffic regulations for cyclists
As a cyclist, you too must obey the rules of the road, and
should keep to the cycle lanes. As a rule, cars turning
across your path are supposed to stop for you, but it is
wise to watch out. You should signal with your arm if you
are planning to turn, and you should yield to traffic coming
from the right.
If you are cycling in the dark, your bicycle must have front
and rear lights and a red reflector.
Public transport
Almost any place, village or town in the Netherlands can
be reached by a combination of tram, bus and train. If you
have any questions, there are information desks for buses
and trams and ticket offices for trains at almost every
Dutch railway station.
The trains operated by the Dutch Railways (NS) run frequently and almost always on schedule. The same goes for
buses and trams (electrically driven streetcars in Amsterdam, Rotterdam and The Hague).
Trains
You can buy return tickets for train journeys, but remember
that the return journey has to take place on the same day.
If you are not travelling both ways on the same day, you
must buy two single tickets.
If you plan to travel around the Netherlands regularly by
train while you are here, it would be advisable to inquire
about any special discount arrangements available.
For information: www.ns.nl. Here you can find information
on (additional) services, ticket offers, booking, payment
methods, seat reservations, on-board service and travel in
general, as well as some useful addresses.
Taxi
All regular Dutch taxis use meters, and all charge roughly
the same rates. When you start, the meter will already
show a balance of several euros. This ensures the driver of
a minimum fare. Only for very long distances it is sometimes possible to negotiate a fare, otherwise you pay the
amount indicated on the meter. It is customary to give taxi
drivers a tip, which usually means rounding up the fare.
All major railway stations have a taxi stand. Hotels and
restaurants are always happy to call a taxi for you if you
ask. You cannot hail taxis on the street in the Netherlands
as you can in many parts of the world. You must either
telephone or go to a taxi stand where taxis wait.
Traintaxi
When visiting one of the larger cities in the Netherlands by
train, you can buy a traintaxi ticket at the railway station.
This taxi takes people to destinations within the city limits
at a fixed fee. Bear in mind that there may be more passengers in the taxi; taxi drivers wait for about ten minutes
30
for any other passengers going in the same direction. The
traintaxi stand can be recognised easily. It is separately
located from the normal taxi stand and is designed in blue
and yellow (the colours of the Netherlands Railways). You
can buy traintaxi tickets at the railway station. One trip
costs € 4.80 for one person, no matter where you are going within the local area. If you want to be picked up from
your residence to go to the railway station, you should
reserve the traintaxi half an hour before departure (call
0900 873 46 82, € 0.35 per minute).
•
Bus
The central bus terminus in Enschede is opposite the railway station. Bus timetables can be obtained from the bus
information desk (near the bus terminus). Buses usually
run every half hour to all parts of the city, and at least once
an hour to outlying towns and villages.
Whether or not you need a Dutch driving licence depends
on where your current driving licence was issued. Nationals of some countries can simply use their original driving
licence. In some cases an international driving licence is
required. Your embassy can give you more information
about the specific cases where an international driving
licence is required. You can also check the national traffic
authority website www.rdw.nl.
For more information about traffic, transportation, and traffic regulations: www.holland.com/global.
Public transport tickets
The OV-chipkaart is the new means of payment for the
public transport system in The Netherlands. The smart card
is the size of a bank card and contains an invisible chip.
The OV-chipkaart can be loaded with credit in euros with
which you can travel anywhere within the Netherlands, or
with a travel product such as a single or season ticket.
There is no specific OV-chipkaart for tourists. They can use
an anonymous or disposable OV-chipkaart:
• the anonymous OV-chipkaart is a plastic card on which
an amount or a travel product can be loaded. • a disposable OV-chipkaart for one trip or for a predetermined short-term use. For example, a one-day train
or bus ticket or a 3-day ticket for all public transport
within the city of Amsterdam.
To get one of these cards, go to a counter of public
transport companies, the vending machine at the station, tabacco and convenience store or supermarkets. In
Enschede you can buy tickets at the central railway station
(NS-station, Stationsplein).
Services offered at this counter:
• activate Travelling with credit (NS)
• check actual credit on OV-chipkaart
• load credit or travelproducts
activate or change your automatic reload (only with
confirmation letter)
• buy an anonymous OV-chipkaart
• check recent transactions (last 10)
• information about the OV-chipkaart
• deblock epurse
• deblock subscription
• check products on the card.
For more information see: www.ov-chipkaart.nl.
Car
Buying a car
If you decide to buy a used car in the Netherlands, all
documents need to be in order before taking ownership.
At the post office, application forms are available for the
following documents:
• registration licence parts I and II (‘kenteken deel I, II’)
• personal liability insurance (‘W.A.-verzekering’)
• ownership papers (‘vrijwaringsbewijs’).
You are also advised to buy a car with a ‘BOVAG-garantie’
(a guarantee given by a Dutch association for motorvehicle dealers and repairs). It is now compulsory for cars
older than four years to be examined for road safety (‘APKkeuring’)).
If the car is regularly checked at the garage, this inspection
is included in normal maintenance. If not, students must
have the car checked every year in order to receive the
special ‘APK’ certificate.
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The Netherlands
A small flat country
Gateway to Europe
On a world map, the Netherlands looks very small indeed.
You can drive the greatest distance, from north to south,
in around four hours. To the east the Netherlands borders
Germany, to the south Belgium, and to the north and west
lies the North Sea.
The formal name of the country is ‘The Netherlands’,
which means ‘the low countries’, referring to the fact that
the land is at or below sea level. ‘Holland’ is in fact the
name of the western part of the country, currently the two
most heavily populated of the 12 provinces. Purists insist
that the only proper name of the country is ‘The Netherlands’, but ‘Holland’ is used in informal situations, and in
international trade, since this name is more identifiable
when adapted to other languages.
On arrival you will be struck by certain features of the
landscape. To start with, the Netherlands is very, very flat.
There are a few hills in the south-eastern corner of the
country, but they disturb the flat horizon only slightly. This
means there are no obstacles to the wind, which is an
almost constant feature.
Another thing you will notice is the water everywhere lakes, rivers, canals and ditches of all sizes, ranging from
the large transport canals for barge traffic to the narrow
drainage ditches that cross the fields where the five million cows graze. Some 16 million people live in an area of
less than 40,000 square kilometres. This means an average density of 440 people per square kilometre. Land is a
precious commodity in the Netherlands: much of the land
area had to be painstakingly reclaimed from the sea, or
converted from swamp. The Dutch are world leaders when
it comes to controlling water, and the struggle to tame the
forces of water forms a large part of their history.
The Netherlands has a constitutional monarchy, with a
democratic parliamentary system composed of the Upper House (Eerste Kamer) and the Lower House (Tweede
Kamer), together forming the Dutch Parliament. The Head
of State is Queen Beatrix, and the seat of government is
The Hague (Den Haag or ‘s-Gravenhage) - although Amsterdam is the capital of the country.
The Netherlands is at the centre of a complete transportation network, comprising air, sea, river, road and rail links
extending in all directions. Rotterdam is the world’s largest
port and millions of tons of cargo are loaded and unloaded
there every day. Schiphol International Airport is one of
Europe’s biggest passenger and cargo airports in Europe.
The Netherlands accounts for 53% of the river transport on
the Rhine and the Maas, and 27% of all European trucks
make use of its highways.
People
The ethnic Dutch tend to be tall and fair, but Dutch society
is becoming increasingly multicultural and, especially in
the larger cities, you will see many other physical types
as well. There are people of Caribbean, Indonesian and
Surinamese descent, because of the Dutch colonial past
in these regions. But there are also many people of Mediterranean descent. In the 1950s and 1960s Dutch cities
and industry were growing fast as the country recovered
from the second world war, and workers arrived from Italy,
Spain, Morocco and Turkey to meet the shortage of labour.
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Language
Within ITC the main language is English, although there
are many different accents. Most of the Dutch can communicate in English.
Climate
Over the year, climate is moderate, with gentle winters, cool
summers, and rainfall in every season. This is typical of the
marine climate you would expect in the Netherlands after
looking at a map and seeing the North Sea on its doorstep.
However, the Dutch climate is not that predictable.
In the morning there may be bright sunshine, but within
a few hours the wind can change direction and all of a
sudden a cold gale is blowing in from the west. Of course
days can also start out badly and end well.
In winter (December to February) there are not too many
days of frost and, although you will probably see some
snow, there is seldom a lot. The winter cold is penetrating,
however, because it is often wet and windy.
If you spend a winter in the Netherlands, by about March
you will understand why Dutch people talk so much about
the glorious sunshine of countries to the south, and why
the minute that spring arrives they run out and turn their
faces to the sun every chance they get.
In summer (June to August) there are a few fairly hot days.
In the months between, the temperature will vary from
about 5º to 15º C (40º to 60º F) in the course of the day.
Summer and winter time
Within the countries of the European Union, summer time
runs from the last Sunday in March (clocks go forward one
hour) to the last Sunday in October (clocks go back one
hour), and winter time from the last Sunday in October to
last Sunday in March.
Tourist information
Tourist information offices in the Netherlands, called
Vereniging Voor Vreemdelingenverkeer (VVV), have offices
in all cities, and are always well signposted. The VVV office
can give you all the information on what there is to see and
enjoy in the Netherlands. For more information:
www.holland.com/global.
Day trips
To Amsterdam
The InterCity train to Amsterdam leaves from Enschede
railway station every hour (see train schedule). When
you arrive at Amsterdam Central (CS), you can get more
information at the VVV office right outside the station. An
information desk is located in front of Amsterdam Central
station for inquiries about public transport.
Amsterdam, the official capital, is the social, cultural and
tourist centre of the Netherlands. Its theatres, concert
halls, museums, and cafés are world-famous.
The city’s bustling liveliness and its live-and-let-live attitude
towards deviant behaviour have earned it an international
reputation. Amsterdam is the place for having fun - but do
not let its atmosphere fool you into thinking that Dutch society is promiscuous. Although the Dutch are very tolerant,
most people live moderate, orderly lives. Amsterdam is the
extreme rather than the norm.
Places of interest include:
• Madame Tussaud’s Scenerama Wax museum located
on the Damrak: a five-minute walk or the first stop by
tram from the central railway station
• The Rijksmuseum, housing famous paintings by Dutch
painters, located at 42 Stadhouderskade: take the tram
that stops behind the museum (exit stop: Hobbemastraat) from the central railway station.
For information about other places of interest and for
practical information:
www.holland.com/global/Tourism/Cities-in-Holland.htm
To Arnhem: Burgers’ Zoo
Zoological gardens, indoor bush, desert and safari park,
plus an exhibition on the tropical rainforest and an artificial
desert environment. Good train and bus connections. Train
to Arnhem; at Arnhem railway station take the (electrically
powered) trolley-bus that will stop right at the entrance to
Burgers’ Zoo. If you travel by train, you can buy an all-inone ticket for the train, trolley-bus and entrance fee. Please
check at the railway station. From Enschede there is also a
good bus connection (check the timetable at the bus station). For more information: www.burgerszoo.nl.
33
To Emmen: Noorderdierenpark
Emmen Zoo has a South American aviary, African wildlife
and a tropical surprise - more than 1,500 butterflies! It is
about a 10-minute walk from Emmen railway station to the
zoo.
For more information: www.dierenpark-emmen.nl.
To Deventer
A historic Hanseatic town with an impressive waterfront
along the river IJssel, Deventer is a lovely city to visit. Connections are excellent and it takes about 45 to 50 minutes
to travel from Enschede to Deventer by either car or train.
Suggestions: the Toy and Tin Museum; ‘De Waag’, explaining the history of Deventer; and various interesting exhibitions, for example, of topographic paintings of Deventer.
For more information: www.vvvdeventer.nl.
To the Dutch islands
To visit one of the Dutch islands (Texel, Vlieland, Terschelling, Ameland and Schiermonnikoog), ask for a combined
ticket for train, bus and ferry. Check with the information
desk at the railway station and consult the tourist information office.
For more information: www.wadden.nl.
To Apeldoorn: Palace Het Loo
Members of the House of Orange, the family providing the
Netherlands with its monarchs, had occupied this country
residence for some 300 years until Queen Beatrix officially
turned it over to the state in 1984 to be opened to the public as a museum. The entire complex, including the formal
gardens and stables for horses, has been fully restored
to its 17th century splendour, a process that took seven
years. At Apeldoorn railway station you can take a bus that
stops near to the palace.
For more information: www.vvvapeldoorn.nl.
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To Utrecht
This surprising and friendly city boasts cultural and historical highlights. The city’s ultimate symbol is the beautiful
Dom Tower. In addition, Utrecht offers great shopping,
contemporary convention and meeting venues, and pleasant sidewalk cafés.
Utrecht railway station is adjacent to a large shopping
centre. At the station follow the signs to the tourist information office, and there you can get a map of Utrecht.
For more information:
www.utrecht.nl.
To Lisse, Keukenhof
The Keukenhof measures 32 hectares, which makes it
the world’s largest spring garden. This flower park has
welcomed lovers of flowers for the past fifty springs. They
come to admire some seven million colourful bulb flowers.
Keukenhof’s surprising spring program offers many hours
of enjoyment in various flowerbeds, gardens and indoor
exhibitions.
www.keukenhof.nl.
To The Hague
The Hague (Den Haag) is the seat of government and
diplomacy, and the residence of Queen Beatrix, the Head
of State. Interesting places to visit in The Hague include
Madurodam, an open-air museum that shows the Netherlands in miniature, and the Binnenhof, where the ‘Ridderzaal’ and the Dutch Parliament are located.
www.denhaag.com.
To Rotterdam
Rotterdam is the nation’s industrial and commercial centre,
with its Europort being the largest European port with container terminals and bulk transit terminals. The city is very
modern, with lively shopping malls and interesting museums, for example, the Boymans van Beuningen gallery, the
Architecture Centre, and the Kunsthal.
www.rotterdam.info.
35
Enschede
The history, the city and the people
If you were to ask a local person about Enschede and its
history, he or she would say that Enschede was a textile
city. It seems that all anyone knows about Enschede is that
it used to be home to a lot of textile factories. The name
‘Enschede’ comes from ‘Am Esche’, old Dutch for ‘on the
border’. Germany is only a stone’s throw away from the
city.
Around 40 years ago, as the textile industry shifted to Asia,
this reliance on a single industry began to cause problems
for Enschede. In 1950 the textile industry employed 21,000
people, but by 1970 this figure had dropped to 8,000, and
by the time of the world recession in the early 1980s it had
fallen to 2,500. As the noisy, dirty factories disappeared,
Enschede was forced to change direction before the 1980s
recession hit everyone else as well.
With approximately 157,000 inhabitants, Enschede is the
largest city in the east of the country. Around 15,000 of
these are students, either at Saxion Hogeschool Enschede
(Saxion University of Professional Education, Enschede),
the Academy of Music, the Academy of Art, or the University of Twente. Enschede is a pleasant city to live and work
in. Attractive shopping facilities attract people from the
local area, as well as from over the border. On market days
(Tuesdays and Saturdays) many of the shoppers in town
come from Germany, particularly on certain Saturdays
when the shops in Germany close earlier than those in the
Netherlands.
individual child and intensive contact is maintained with
the parents. For more information: http://istwente.com.
There is a Dutch/English bilingual stream at one of the local secondary schools in Enschede (Stedelijk Lyceum, locatie Zuid). Of the classes, approximately 50% are conducted
in English. During the first three years the pupils follow the
bilingual stream at higher intermediate and pre-university
level. In the fourth year Dutch takes over as the language
of instruction. For pupils with insufficient command of
Dutch, a special timetable can be arranged, with the possibility of dropping certain subjects. For more information:
www.hetstedelijk.nl/zuid/onderwijs/international-school
Leisure facilities
Most activities in Enschede are held at or near the old
market square and are often free of charge.
• Most bars and discotheques offer live music in the
evenings at weekends, but often there is an admission
fee.
• Contact the Muziekcentrum and the Muziekkwartier,
respectively, for information on musical events and
theatre productions.
For more information: www.muziekkwartier.nl.
• The main cinemas in Enschede are CineStar at Go
Planet, 60 Colosseum, Cineast at 4 Bolwerkstraat,
and Concordia at 26 Oude Markt. To check the film
schedule, pick up the weekly brochure from the leaflet
display at the entrance to the ITC restaurant.
Schools
Tourist information
In the Netherlands, education is compulsory for children
aged 5 to 17.
In Enschede, the Prinseschool has an international department where children from abroad, aged 4 to 12, receive
English lessons (International School Twente). This primary
international department is attended by children whose
parents are studying or teaching at the University of
Twente. International School Twente is located at Staringstraat 15 in Enschede, in one of the school buildings of the
Dutch Prinseschool, about 500 meters from Enschede central train and bus station. All teachers do their best to make
sure that the classes are adapted to the standards of the
The VVV tourist information service in the Netherlands has
well-signposted offices in all cities. The VVV can give you
information on what there is to see and enjoy in the Netherlands and especially in the region of Enschede.
The office hours of the tourist information office (VVV) in
Enschede at 1a Stationsplein are:
Monday
13.00 - 17.30 hrs
Tuesday to Friday 10.00 - 17.30 hrs
Saturday
10.00 - 14.00 hrs.
36
A selection of places of interest:
• Rutbeek, 182 Jacobsrietweg
It’s fun to go to this attractive park right outside Enschede
if it is sunny. Pleasant park for walking (about five
kilometres around the lake), windsurfing, canoeing or
rowing. You can also rent waterbikes. This park is easily accessible by bike, car or bus and has a restaurant
and a playground.
To get there by bike or car: Take the Haaksbergerstraat
(street passing ITC International Hotel and Stadsweide)
towards Haaksbergen until you see the sign ‘Rutbeek’.
Turn left and follow the signs.
• Het Hulsbeek, Oldenzaal
Another recreation park, with woods and water. For
bus connections to the Hulsbeek and Rutbeek, ask at
the information desk at the bus station or the tourist
information office.
• Waarbeek, Hengelo
An amusement park for children. You can take the
train to Hengelo and then take the bus, which stops
in front of the entrance. For more information on the
Waarbeek contact the tourist information office.
• Rijksmuseum Twenthe,
129-131 Lasondersingel
Museum of antiquities and modern art.
www.rijksmuseumtwenthe.nl
• Museum Twentse Welle,
11 Het Rozendaal
History of the culture, nature, language and environment of Twente
• Wooldrikspark, Lorenzlaan
Public gardens, with a farm open for children.
• Volkspark, Volksparksingel
Public gardens, famous for the annual Easter Fair.
• Aquadrome, 2 J.J. van Deinselaan
Tropical indoor swimming centre with two big water
slides, waves (at least 10 minutes every hour) and
streams. Bus direction ‘Hogeland’. Ask for bus line and
travel time at the information desk at the bus station.
•
Ancient Dutch windmills and water-mills
The unique, historical windmill of Usselo grinds today
like it did over two centuries ago. You will find the mill
just outside Usselo, between Enschede and Haaksbergen (7 km southwest of Enschede). The entrance
is behind the mill. Also of interest: the ‘Korenbloem’
windmill and the ‘Oostendorper’ watermill in Haaksbergen; the ‘Lonneker Molen’, a windmill in the small
village of Lonneker, situated between Enschede
and Oldenzaal (Lonneker can easily be reached by
•
bike!); the watermills ‘Den Haller’ and ‘Singraven’ in
Denekamp; and the watermills ‘Bels’ and ‘Frans’ in
Vasse. All these mills are open to the public and can
be reached by public transport.
Zoutmuseum
If you are interested in the history of salt production,
then why not visit the salt museum in Delden.
From the VVV tourist information office, you can obtain
detailed information on entrance fees and opening hours.
37
Walking and cycling
Enschede’s immediate surroundings are ideal for beautiful
walks and bicycle tours. Twente’s charming landscape surprises you at every bend. You will pass through woods and
meadows, along brooks, villas and old Saxony farms. If you
are lucky, and keep your eyes open, you might see a kingfisher, tree frog or green wood-pecker shoot off. Several walks
and bicycle routes can be found in the area, and many of the
country estates are open to the public. Natuurmonumenten,
the Dutch nature monument foundation, has set out walking
routes in the ‘Buurseveen’ and the ‘Aamsveen’.
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City map of Enschede
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ITC
Administration
Faculty of Geo-Information Science and Earth
Observation of the University of Twente.
Hengelosestraat 99, tel 0534874444
2
Accommodation ITC International Hotel
Entrance Boulevard 1945, tel 0538506670
3
Apartment building Stadsweide
Entrance Haaksbergerstraat
4
Apartment complex
Dr. Benthemstraat 10
Auke Vleerstraat
1
11
Centre Pharmacy Enschede
Beltstraat 43a, tel. 0534314664
12
HDT-O-emergency Post
Haaksbergerstraat 55, tel. 0885551188
13
Health Centre Veldpoort
Nassaustraat 20, tel. 0534324207
14
Dental care, Billet tandartsen
Bisschopsstraat 8, tel. 0534324436
15
Dental care
Oosterstraat 2-25 (3rd floor), tel. 0534323165
16
GGD-Occupational Health Centre
Nijverheidsstraat 30
17
Travel Health Clinic
Gezondheidscentrum Oosterpoort
Oosterstraat 2-25, tel. 0900-2904900
18
Midwife Practice
Van Deinselaan 18, tel. 0534318948
19
Dental care, tandartsenpraktijk De Bont
Parkweg 25, tel. 0534317070
31
City Office
Hengelosestraat 51, tel. 0534818181
32
Post Office TNT
Van Loenshof 94
33
International School Twente (IST)
Prinsestraat 10 and
Staringstraat 15, tel. 0534319652
34
Library (public)
Pijpenstraat 15, tel. 0534804804
He
ng
elo
se
Railway station
Stationsplein 33, tel. 09009292
41
Busstation
Stationsplein
42
VVV Tourist Information Office
43
ANWB (Dutch Automobile Association)
Edo Bergsmalaan, tel. 0534323700
aa
51
Commerce
Roessingh Medical Centre
Roessinghbleekweg 33
Indoor Soccer (Wednesday, contact Javier Morales)
Indoor Sports (Sunday)
l
rva
Weste
Sports
centre Saxion Hogeschool
eg
rkw
l Pa
Weste
rv
al
Vo l k s p a r k
M.H. Tromplaan 28
52
Squash Citadel
Olympialaan 75
53
Aquadrome Swimmingpool
J.J. van Deinselaan 2
54
Cinestar Cinema
Colosseum 60
Rabobank
Raffeisenstraat 75
21
ABN Bank
Stationsplein 5
22
Bookshop Planeta
M.H. Tromplaan 28, tel. 0534342667
55
Swimmingpool “Het Slagman”
Park de Kotten 325, tel. 0534352817
23
GWK Exchange Office for foreign currency
56
Sports center Twente University
Building number 49, Information Desk tel. 0534891148
24
Peter Hu Asian Supermarket
De Klomp
25
Toko Het Oosten
Shoppingcentre Zuidmolen
26
27
2nd hand bike shop
Floresstraat 18
Special Butchers and Asian Supermarket
De Klomp and Lipperkerkstraat
28
Market “open air”
G.J. van Heekplein
str
ink
Af
20
t
e
erg
58
Muziekkwartier (theatre)
Wenninkgaarde 40 - 42, tel. 0534858585
59
Muziekcentrum Enschede (music theatre)
Noorderhagen 27
60
Grote kerk (church)
Oude Markt 31
sb
ak
Ha
t
raa
rst
Cinema Concordia
Oude Markt 15
aa
57
H
Soccer
Recreation/culture
50
50
t
G.
He
Travel
40
55
str
gel
Hospital (Medisch Spectrum Twente / MST)
Haaksbergerstraat 55, tel 0534872000
Police Station
Hermandad 2, tel. 09008844
Tubantiasin
10
30
m
Pa th ossingel
Health
Cricket
Hockey
Golf
Volksparksin
ge
Stadium
N35
U N I V E R S I T Y
O F
T W E N T E . F A C U L T Y
O F
G E O - I N F
39
al
za
at
tra
ers
erg
lsestr
.
Bouleva
Ledeboerstraat
Perikplein
t
aa
aat
Oldenzaalsestr
Ripp
vard 1
945
Ha
a
Mooienhof
Boulevard 1945
park
Te n n i s
H
og
e
Soccer
l
nge
iksi
v
Var
Kuipersdijk
O R M A T I O N
Wooldriks
Blijdestijn
park
See detail map
Zuiderval
ngel
Gronauses
traat
gel
Boule
ks
be
rge
rst
raa
t
at
lands
in
t
as
erd
ra
Oliemolensingel
t
19
Getfertsi
aa
g
26
str
kswe
Soendastraat
ink
Woold
ri
Spelbergsweg
Br
straat
rd 1945
Mooienhof
43
sb
ak
Olde
28
Kuipersdijk
Ha
str
.
m
oc
he
HJ van
Heekplein
Perikweg
en
ld
O
nzaa
at
Ha
at
ra
st
se
straat
aat
Korten
aer
tr.
ens
rav
nzaalsestraat
Olde
dsg
at
g
twe
str
24
11
Celebes
tfer
se
5
stra
Ge
elo
27
te
Ach
ard 194
10
12
l
ge
Blekerstraat
sin
De p
m
Langestr. Klo
e
fj
o
r ‘t H
Belt
Laares
Laso
nders
ingel
l
ge
sin
13
60
Boulev
Koningstraat
Sta
at
ma
Em
2
3
57
gestr
at
stra
r.
tra
ng
16
10
hagen
Oude
Markt
34
25
32
t
33
Prinsest
ers
ing
He
Soccer
59
Lan
14
30
Bisschopsstraat
urn
Bodde
mp
nka
Va
r.
st
len
a
nG
aa
Trom
st r
plaan
n
plaa
m
Tro
15 17
lweg
Paralle
Noorder
traat
Wals
gen
erha
Zuid
22
58
42
t
traa
id ss
51
erda
R ip p
De
.J van
ekpark
21
e
Nijverh
41
eg
19
23
40
Stationsplein
Parkw
31
De He
urne
tr a a t
straat
eg
V.
L
Hengelose
enstraat
Mol
Korte str.
se
Hengelo
in s
t
oolw
Lo V
en an
sh
of
1
F o rt u
se
n
aa
Sch
rstr
.
str
Ra i
ffe
is
se
t
rstraa
elo
Dr. Benthemstraat
4
aksKorte
ber
ge
Bod
den
kam
pstr
.
ng
ra
st
ninge
Deur
He
20
Staringstraat
33
53
18
Soccer
S C I E N C E
Soccer
52
A N D
E A R T H
O B S E R V A T I O N
40
Some helpful Dutch
words
baker - - - - - - - - - - - - - - - - - - - - - - - - - - - bakker
bakery- - - - - - - - - - - - - - - - - - - - - - - - - - bakkerswinkel
bar- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - bar
barber - - - - - - - - - - - - - - - - - - - - - - - - - - kapper
bicycle- - - - - - - - - - - - - - - - - - - - - - - - - fiets
bookshop - - - - - - - - - - - - - - - - - - - - - - boekenwinkel
breakfast- - - - - - - - - - - - - - - - - - - - - - - ontbijt
bus - - - - - - - - - - - - - - - - - - - - - - - - - - - - - bus
bus stop- - - - - - - - - - - - - - - - - - - - - - - - bushalte
butcher- - - - - - - - - - - - - - - - - - - - - - - - - slager
butchers - - - - - - - - - - - - - - - - - - - - - - - slagerswinkel
cafe/pub - - - - - - - - - - - - - - - - - - - - - - - cafe
car- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - auto
church- - - - - - - - - - - - - - - - - - - - - - - - - - kerk
cinema - - - - - - - - - - - - - - - - - - - - - - - - - bioscoop
city hall- - - - - - - - - - - - - - - - - - - - - - - - - stadhuis
city coffee- - - - - - - - - - - - - - - - - - - - - - koffie
day after tomorrow - - - - - - - - - - - overmorgen
dentist- - - - - - - - - - - - - - - - - - - - - - - - - - tandarts
dinner - - - - - - - - - - - - - - - - - - - - - - - - - - warme maaltijd
Dutch- - - - - - - - - - - - - - - - - - - - - - - - - - - Nederland
English - - - - - - - - - - - - - - - - - - - - - - - - - Engels
fish shop- - - - - - - - - - - - - - - - - - - - - - - viswinkel
flower shop- - - - - - - - - - - - - - - - - - - - bloemenzaak
general physician- - - - - - - - - - - - - (huis)arts, dokter
good afternoon- - - - - - - - - - - - - - - - goede middag
good evening- - - - - - - - - - - - - - - - - - goeden avond
good luck - - - - - - - - - - - - - - - - - - - - - - veel succes
good morning - - - - - - - - - - - - - - - - - goede morgen
greengrocer- - - - - - - - - - - - - - - - - - - groenteboer
greengrocers - - - - - - - - - - - - - - - - - - groentewinkel
have a nice trip - - - - - - - - - - - - - - - - goede reis
hospital- - - - - - - - - - - - - - - - - - - - - - - - - ziekenhuis
if you please - - - - - - - - - - - - - - - - - - - alstublieft
information - - - - - - - - - - - - - - - - - - - - inlichtingen
ladies fashion shop - - - - - - - - - - - damesmodezaak
left- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - links
library - - - - - - - - - - - - - - - - - - - - - - - - - - bibliotheek
liquor shop- - - - - - - - - - - - - - - - - - - - - slijterij
market- - - - - - - - - - - - - - - - - - - - - - - - - - markt
men’s wear shop- - - - - - - - - - - - - - herenmodezaak
milk- - - - - - - - - - - - - - - - - - - - - - - - - - - - - melk
milkman- - - - - - - - - - - - - - - - - - - - - - - - melkboer
motorcycle- - - - - - - - - - - - - - - - - - - - - motorfiets
Mr., sir- - - - - - - - - - - - - - - - - - - - - - - - - - meneer
Mrs., madam - - - - - - - - - - - - - - - - - - mevrouw
Ms. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - mejuffrouw
municipality- - - - - - - - - - - - - - - - - - - - gemeente
no- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - nee
nurse - - - - - - - - - - - - - - - - - - - - - - - - - - - zuster
pharmacy - - - - - - - - - - - - - - - - - - - - - - apotheek
police station - - - - - - - - - - - - - - - - - - politiebureau
post office - - - - - - - - - - - - - - - - - - - - - postkantoor
right - - - - - - - - - - - - - - - - - - - - - - - - - - - - rechts
see you later - - - - - - - - - - - - - - - - - - tot ziens
shoe shop- - - - - - - - - - - - - - - - - - - - - - schoenenwinkel
shop- - - - - - - - - - - - - - - - - - - - - - - - - - - - winkel/zaak
station (train) - - - - - - - - - - - - - - - - - - station
straight on - - - - - - - - - - - - - - - - - - - - - rechtdoor
tea- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - thee
thank you - - - - - - - - - - - - - - - - - - - - - - dank u wel
theatre - - - - - - - - - - - - - - - - - - - - - - - - - schouwburg, theater
to dance- - - - - - - - - - - - - - - - - - - - - - - - dansen
to drink- - - - - - - - - - - - - - - - - - - - - - - - - drinken
to eat- - - - - - - - - - - - - - - - - - - - - - - - - - - eten
to toast- - - - - - - - - - - - - - - - - - - - - - - - - toasten
to walk - - - - - - - - - - - - - - - - - - - - - - - - - wandelen, lopen
tobacconists- - - - - - - - - - - - - - - - - - - tabakswinkel
today - - - - - - - - - - - - - - - - - - - - - - - - - - - vandaag
tomorrow - - - - - - - - - - - - - - - - - - - - - - morgen
tomorrow afternoon - - - - - - - - - - morgenmiddag
tomorrow evening - - - - - - - - - - - - morgenavond
tomorrow morning- - - - - - - - - - - - morgenochtend
tonight - - - - - - - - - - - - - - - - - - - - - - - - - vanavond
train - - - - - - - - - - - - - - - - - - - - - - - - - - - - trein
yes- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ja
yesterday- - - - - - - - - - - - - - - - - - - - - - gisteren
Note:
The information contained in this booklet has been obtained from a
number of sources, both inside and outside the ITC organization and the
ITC International Hotel. While the contents have been carefully checked,
some of the information may change or become outdated. Any corrections
or observations you may wish to make are most welcome, and should be
sent to Marion van Rinsum, Communication Department (room 2-114,
rinsum@itc.nl).
UNIVERSITY OF TWENTE
FACULTY OF GEO-INFORMATION SCIENCE AND
EARTH OBSERVATION (ITC)
PO Box 217
7500 AE Enschede
The Netherlands
T:+31 (0)53 487 44 44
F:+31 (0)53 487 44 00
E:info@itc.nl
I: www.itc.nl and www.utwente.nl/en
Photos
© Gerard Kuster cover and pages 2, 4, 6, 7, 8, 10, 12,
14-17, 19

Information guide for ITC students

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