International Student Handbook 2012

Transcription

International Student Handbook 2012
INTERNATIONAL
STUDENT
HANDBOOK
A PRACTICAL GUIDE
EDITION SEPTEMBER 2012
WELCOME TO THE UNIVERSITY OF TWENTE
On behalf of the University of Twente I would like
to welcome you to the only true campus university
This booklet includes information
in the Netherlands. We proudly welcome over 1100
for UT students from all six faculties.
international students every year who study and live on
Please note that procedures for
our green campus grounds.
students enrolled in the off campus
(ITC) faculty are often referred to
While studying abroad brings new experience,
separately, as procedures may differ
opportunity and personal development, it also means
from those for students studying at
adapting to a new country, climate and culture. We think
on campus faculties (CTW, EWI, GW,
this booklet can help you in arranging formalities before
MB and TNW).
and upon arrival, in showing you what the UT campus,
Enschede and the Netherlands have to offer, and to
provide some insight into Dutch (educational) culture.
We wish you all the best in your studies and hope you
enjoy your time in the Netherlands!
Kind regards,
Drs. Karin F. Paardenkooper
Head International Office, University of Twente
CONTENTS
ADMITTANCE AND REGISTRATION
50
Religion
5
Send in documents
51
Stores
6
Administration deadlines
52
Canteens, restaurants & bars
53
Child care
55
Information for PhD students
TO DO BEFORE ARRIVAL
9
Entry visa, residence permit, change of purpose
12
Arranging housing
18
Insurance
59
Enschede
21
Academic calendar
60
Exploring the Enschede area
22
Living costs
62
Enschede city map
23
About the Netherlands
64
Shopping
25
Differences in culture and education
65
Religion
26
About UT academic culture
66
National holidays
28
Food
67
Bicycle
68
Public transportation
TO DO UPON ARRIVAL
69
OV-chipkaart
30
Getting to the UT
70
Day trips in the Netherlands
32
Kick-in introduction days
72
Change of address
33
Internet access
73
Part-time jobs in the Netherlands
34
Dutch bank account & Chipknip
35
Registering with the doctor
36
Student card
75
Faculty internationalization coordinators
36
Xtra card
76
International Office
37
Tuberculosis test
76
Student service desk
38
Register at municipality & BSN number
78
Student counselling service
39
Mobile phone
79
Learning Dutch
81
Student rights & student charter
ABOUT UT CAMPUS
82
Graduation support
41
Campus map
83
Code of conduct
43
International student associations
46
Sports facilities
47
Performing arts & exhibitions
85
To do upon departure
48
Doctor, dentist & physical therapist
86
Working in NL after graduation
50
Libraries
EXPLORING ENSCHEDE AND NL
SUPPORT & CONTACT INFORMATION
UPON DEPARTURE
4
ADMITTANCE AND REGISTRATION
ADMITTANCE AND REGISTRATION
5
Send in documents
6
Administration deadlines
ADMITTANCE AND REGISTRATION
5
SEND IN DOCUMENTS
ON CAMPUS STUDENTS
OFF CAMPUS STUDENTS
After you are admitted to a UT study programme
ITC Registration Office will contact all admitted ITC
you will receive emails from Admission Office
students by email about formalities and steps to
(Bachelor / Master students) or International
take. Please follow the instructions carefully.
Office (exchange students) with steps to take
towards registration. You will be requested
to send in the following documents (among
others):
ITC REGISTRATION OFFICE
E: education@itc.nl
•
Certified copy of degree certificate previous
education.
•
Certified copy of transcript of records (and
W: www.itc.nl/study
W: facebook.com/
groups/9171850338/
official translations if applicable).
•
•
•
Certified copy of English test report (if
applicable).
ADMISSION OFFICE
Entrance Acceptance Form (master/
T: +31 (0)53 489 3077
bachelor students only). You will receive this
E: admissionoffice@utwente.nl
document by email.
W: utwente.nl/internationalstudents
Learning agreement (exchange students
only). You will receive this document by
INTERNATIONAL OFFICE
email.
T: +31 (0)53 489 5424
E: internationaloffice@utwente.nl
When you have provided your documents,
W: utwente.nl/internationalstudents
you will be contacted by email about visa
W: facebook.com/groups/
procedures, housing possibilities, insurance,
utinternational
bank account and other formalities. You will
Twitter: twitter.com/UTInternational
also be invited to participate in the (mandatory)
introduction days for international students.
6
ADMITTANCE AND REGISTRATION
ADMINISTRATION DEADLINES
START SEPTEMBER 2012
PROGRAMME APPLICATION
Ba/Ma students requiring entry visa or change of purpose
1 May 2012
Ba/Ma students not requiring entry visa/COP, applying for furnished housing
1 June 2012
Ba/Ma students not requiring entry visa/COP, not applying for furnished housing
1 July 2012
Bachelor students enrolling in a fixed quota programme
15 May 2012
Exchange students
1 May 2012
ITC students
n/a
PhD students
n/a
SUBMIT (BACHELOR) ENTRANCE ACCEPTANCE FORM
Bachelor & Master students:, applying for furnished housing
1 July 2012
Bachelor & Master students: not applying for furnished housing
1 August 2012
Bachelor students enrolling in a fixed quota programme
1 July 2012
Exchange students
n/a
ITC students
n/a
PhD students
n/a
VISA APPLICATION
Bachelor, Master & Exchange students:
1 August 2012
ITC students
n/a
PhD students
n/a
ADMITTANCE AND REGISTRATION
7
START FEBRUARY 2013
PROGRAMME APPLICATION
Ma students requiring entry visa or change of purpose
1 October 2012
Ma students not requiring entry visa/COP, applying for furnished housing
1 November 2012
Ma students not requiring entry visa/COP, not applying for furnished housing
1 December 2012
Bachelor students
n/a
Exchange students
1 October 2012
ITC students
n/a
PhD students
n/a
SUBMIT (BACHELOR) ENTRANCE ACCEPTANCE FORM
Master students applying for furnished housing
1 December 2012
Master students not applying for furnished housing
1 January 2012
Bachelor students
n/a
Exchange students
n/a
ITC students
n/a
PhD students
n/a
VISA APPLICATION
Master & Exchange students
1 December 2012
Bachelor students
n/a
ITC students
n/a
PhD students
n/a
8
TO DO BEFORE ARRIVAL
TO DO BEFORE ARRIVAL
9
Entry visa, residence permit, change of purpose
12
Arranging housing
18
Insurance
21
Academic calendar
22
Living costs
23
About the Netherlands
25
Differences in culture and education
26
About UT academic culture
28
Food
As a resident of the Netherlands, you must be able to identify yourself to authorities at all
times. As a result, you are highly encouraged to always carry your passport, ID card and/or
residence permit when travelling both within and outside of the Netherlands.
For an overview of frequently asked question regarding visa/residence permit procedures
please visit www.utwente.nl/internationalstudents/visa
TO DO BEFORE ARRIVAL
9
ENTRY VISA, RESIDENCE PERMIT,
CHANGE OF PURPOSE
By Dutch law students cannot apply for
ADMINISTRATION FEE
a visa themselves. All applications and
By Dutch law the Immigration Service IND charges
extensions for (entry) visas, residence
€600 administration fee for entry visa/residence permit
permits and Change of Purposes are
procedures.
coordinated by International Office
•
UTS students and students receiving a scholarship
(Bachelor/Master/exchange students),
administered by Nuffic do not need to pay the
Office Foreign Employees (PhD students)
administration fee in advance: the UT will deduct
and ITC (ITC students). If you require an
entry visa or residence permit you will be
this amount from your scholarship budget.
•
Recipients of other scholarship programmes must
contacted by email outlining all necessary
transfer the fee to the UT bank account. Most
procedures. Provided you supply all
scholarship providers will reimburse this fee.
necessary documents in time, application
•
procedures will take about 3-5 weeks.
Non-scholarship students do not need to pay the
visa administration fee in advance: the UT will
deduct this amount from your deposit.
•
ITC students requiring entry visa/residence permit
will receive an invoice from Student Finance
Administration.
DO I NEED AN ENTRY VISA AND/OR RESIDENCE PERMIT?
Nationality
EU/EEA, Switzerland
Australia, Canada, Japan, Monaco, New
Zealand, South Korea or USA
All others
Entry visa
Residence permit
required?
required?
No
No
No
Yes
Yes, for stays of
90 days or more
Yes, for stays of
90 days or more
10
TO DO BEFORE ARRIVAL
ENTRY VISA
ON CAMPUS STUDENTS
OFF CAMPUS STUDENTS (ITC)
STEP 1: SEND IN BEAF/EAF TO ADMISSION OFFICE
STUDYING MORE LESS THREE MONTHS IN NL
To start your entry visa/residence permit
Students studying in the Netherlands for less
application procedure, return your completed
than three months have to apply for a multiple-
Entrance Acceptance Form (BEAF/EAF) to
entry Schengen short stay visa at the Netherlands
Admission Office. Exchange students do not need
embassy of his/her country. You will be
to complete this form; they will be contacted by
instructed to visit the Netherlands embassy to
International Office.
collect the visa when receiving your ITC letter
of admission. Please note that a short stay visa
STEP 2: PROOF OF FINANCIAL MEANS
requires you to leave the Netherlands after
Dutch law requires non-EU students staying in
its expiration date. It is not possible to extend
the Netherlands for more than 90 days to provide
a short stay visa: Dutch authorities makes no
proof of sufficient financial means for living in the
exceptions to this rule.
Netherlands. Bachelor/Master scholarships need
to prove financial means of € 13,500. Exchange
STUDYING MORE THAN THREE MONTHS IN NL
students need to prove € 800 per month. To prove
Students studying for longer than three
your financial means, International Office will
months must have a MVV (Machtiging tot
request for a (1) scholarship award letter and/or
Voorlopig Verblijf) upon arrival. This temporary
(2) money transfer. Money must be transferred in
authorisation for your stay in the Netherlands is
a single payment.
needed when applying for a residence permit.
As soon as you have been awarded a scholarship
STEP 3: ADDITIONAL PROCEDURES BY EMAIL
or when course fees have been fully paid ITC
International Office will guide you through the
student registration will apply for the MVV and
rest of the entry visa/residence permit procedure.
the residence permit at the Dutch Immigration
Please follow the instructions outlined in the email
Office IND.
messages carefully.
A multiple-entry Schengen visa allows travel and study related trips to Austria, Belgium, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia,
Spain, Sweden and Switzerland.
TO DO BEFORE ARRIVAL
11
RESIDENCE PERMITS
CHANGE OF PURPOSE
HOW TO GET YOUR RESIDENCE PERMIT
If you are transferring from another institution
•
On campus students requiring a residence
within the Netherlands (e.g. another Dutch
permit will be guided through all formalities by
university or company) to the University of
International Office before arrival.
Twente you will have to change your residence
•
Off campus students (ITC) requiring a residence
permit accordingly. Please contact International
permit must submit their passport during ITC
Office or ITC Student Affairs to apply for a
registration. ITC Student Affairs will monitor the
Change of Purpose for residence.
processing of residence permit applications with
IND and contact you with steps to take.
Keep in mind that transferring students need
to provide the same documents as other
EXTENDING YOUR RESIDENCE PERMIT
students applying for an entry visa. When all
•
To extend your residence permit expiring at
necessary documents have been received, the
the end of the academic year, please contact
International Office will apply for a change to
your faculty contact person who will inform
the purpose of residence, study at the IND.
International Office. You will receive an email
with steps to take.
•
To extend your residence permit expiring during
the current academic year, contact International
Office directly for more information.
•
The extension of residence permits of ITC
students will be handled and monitored by ITC
Student Affairs.
•
The fee for extension of your residence permit is
€150.
RESIDENCE PERMIT & STUDY PROGRESS
Recently, Dutch government passed a new migration
law called Modern Migratiebeleid. This law allows
faster and easier immigration procedures for highlyskilled migrants and students. It also takes study
progress into account as a requirement for your
residence permit. This means that students who make
insufficient study progress risk losing their residence
permit.
12
TO DO BEFORE ARRIVAL
ARRANGING HOUSING
FURNISHED HOUSING FOR ON CAMPUS STUDENTS
Students studying at on campus faculties are
HOUSING APPLICATION PROCEDURE
assisted in finding furnished accommodation
1. ONLINE HOUSING APPLICATION FORM
by International Office. International Office
Eligible Bachelor, Master and Exchange students
coordinates supply and demand between
can apply for furnished housing by filling in the
international students and local housing
online application form for housing. You will
providers, offering both on- and off campus
receive a link to this form by email after you
accommodation.
return your fully completed (Bachelor) Entrance
Acceptance Form (BEAF/EAF) or exchange
ELIGIBLY CRITERIA
programme application package.
Because of limited availability the following
PhD students, employees, trainees and other
eligibility criteria for furnished housing apply:
international guests can apply for furnished
•
You have been (provisionally) accepted to an
housing by submitting an application at the
English taught UT study programme,
secretariat of their UT faculty / research group.
•
You have completed the online application
form for housing at least three months before
After your online housing application form has
arrival.
been submitted, International Office will perform
an eligibility check, after which your registration
PRIORITY LIST
in the housing database will be confirmed by
In 2012 applications for furnished housing are
email.
processed according to the following priority list
(ranked from highest to lowest priority):
If you are registered in the housing
1. Exchange students
database but have found accommodation
2. International Master students with a UTS
through other sources, please inform
scholarship.
International Office. As long as no booking
3. International Master students
has been made, your application can be
4. International Bachelor students (English taught
removed from the housing database free
programmes only)
of charge. Once a booking has been made,
5. International PhD students, employees,
you are committed to pay cancellation
trainees, and other international guests
costs (one month rent).
TO DO BEFORE ARRIVAL
13
2. OFFER
contract. Your contract has to be signed
International Office will try to match your
immediately (Stadsweide apartments) or within
preferences with available accommodation.
five working days (UT campus housing) of your
When accommodation becomes available,
contract start date. Exchange and Master students
International Office will contact you by email
usually sign their contracts during the mandatory
one month before arrival with details about the
introduction days. Your first bill includes a security
offered accommodation (e.g. monthly rent and
deposit, one-time cleaning costs, and one-time
description of the accommodation), as well as
administration costs (on campus accommodation
the conditions of the offered contract. Therefore
only). Your first bill must be paid upon arrival
it is important that you read it carefully!
(Stadsweide apartments) or within ten days of the
contract start date (UT campus housing).
Responding to an offer
After receiving an offer, you have one week
5. NEW CONTRACT
(unless stated otherwise) to accept or reject the
After the first contract, applicants have the
offer. If you do not respond in time, you will be
possibility to sign a new contract. Please keep in
removed from the housing database. Refusing
mind that all new contracts are subject to room
an offer will lower your position on the list of
availability: your room might be reserved by
applicants and reduce your chances of obtaining
newly arrived students.
furnished housing.
6. CHECK-OUT
3. BOOKING
Your deposit will be transferred to your bank
If you accept the offer, International Office will
account upon completing the following
book the accommodation. You will receive a
formalities: (1) Make an appointment with Acasa
booking confirmation by email.
for a final check of your apartment during the last
weeks of your contract (UT campus housing only),
4. CHECK-IN
(2) hand in your keys before 12.00 (noon) on the
Keys can be picked up 24 hours a day starting
contract end date, (3) pay your last (rent) bill(s).
12.00 (noon) on the starting date of your
ABOUT OUR OFFERS: International Office puts a lot of effort into offering accommodation
that suits your personal needs and preferences. As a result, our offers will always reflect
the best available housing option for you at that moment. If you reject our initial offer your
chances of finding suitable furnished housing in time will decrease significantly. We therefore
strongly encourage all of our students to explore alternative ways of finding accommodation.
14
TO DO BEFORE ARRIVAL
TYPES OF ACCOMMODATION
STADSWEIDE APARTMENTS
UT CAMPUS HOUSING
The renovated and modern Stadsweide
International Office manages some 300 rooms on
apartments are located in the bustling city centre
the UT campus. All UT campus rooms are private;
of Enschede, about 20 minutes by bike or public
bathroom and kitchen facilities are often shared
transport from the UT campus. Shops, market,
with other students. Some rooms have private
post-office and railway station are within walking
bathroom and/or kitchen, but availability is
distance.
limited and rent prices are higher.
The unique Stadsweide apartments feature fullyAll campus accommodation offered by
furnished, spacious apartments with maximum
International Office is furnished. All rooms contain
privacy, private bedrooms and private or shared
a bed (including mattress, sheets, duvet cover,
kitchen, bathroom and balcony. The apartments
pillow, and pillow case), closet, desk, desk light,
include many extras like television, safe, fan
desk chair and waste basket. The kitchen is fully
and private refrigerator. Bed linen and kitchen
equipped, including utensils, plates, cookware,
utensils are not included.
and a fridge. 1-room apartments contain a private
fridge and television.
Rent prices for the Stadsweide apartments vary
between €320 and €400 per month for rooms
Rent prices for UT campus accommodation vary
with shared facilities and €725 for fully private
from €300 to €450 per month. Electricity, water,
apartments (private bedroom, kitchen and
gas, and wireless internet connection are included
bathroom). Electricity, water, gas wired internet
in the rent prices. More specific information
connection are included in the rent prices. More
about rent prices, facilities and procedures will be
information about rent prices, facilities and
provided by email.
procedures will be provided by email.
TO DO BEFORE ARRIVAL
15
PAYING RENT
CONTRACT OBLIGATIONS
Rent is paid in monthly instalments and must
When you sign a rental contract, you are bound
be paid on the last day of the previous month.
to the terms of the contract and you agree with
If you pay your rent by standing order through
the rights and obligations that are stated in the
a Dutch bank account your rent is transferred
contract. Early departure from the room does not
automatically at the end of each month. This way
dismiss you from the payment obligations for the
you can never forget to pay the rent on time. You
entire period as stated in the contract.
can cancel a standing order at any moment.
16
TO DO BEFORE ARRIVAL
FURNISHED HOUSING FOR OFF CAMPUS STUDENTS (ITC FACULTY)
The ITC International Hotel provides
RECEPTION DESK
accommodation facilities to students studying
The hotel reception desk is your main point of
at the off campus ITC faculty. It is located at
contact with hotel management and can be
Boulevard 1945-4, about 1 kilometre from ITC.
contacted 24 hours a day. Reception can assist
The ITC International Hotel has 398 single rooms.
you with:
There are 29 communal kitchens (one on the 16th
floor and two on each floor) that can be used by
all residents. You are required to live at the ITC
International Hotel for the entire duration of your
study programme. Upon check in you will receive
an entry card for the front door, the door to your
corridor, and the door to your own room.
RENT
•
reservations and room changes,
•
maintenance reports,
•
complaints and requests,
•
billing and accommodation invoices,
•
connecting outside telephone calls,
•
messages and information,
•
coins for operating washer/dryer,
•
post stamps and telephone cards.
For up to date information about rent prices
please visit the ITC website.
KITCHENS
W: www.itc.nl/itc-international-hotel
There are two communal kitchens on each
floor (one in each wing). These kitchens offer
SERVICES AND FACILITIES
refrigerators, freezer and induction-cooking
The ITC International Hotel ABC Guide provides an
equipment. Cutlery, crockery and cooking
overview of house rules, services, facilities and
safety instructions. If this guide is not in your room
utensils are not provided. Every room is
equipped with its own refrigerator.
or apartment upon arrival, claim a copy at the
reception desk or use the hotel intranet page.
LAUNDERETTE
GUESTS
You can use the laundry facilities on the ground
All visitors should report to the reception
floor. At the reception you can buy coins for
desk upon arrival. In accordance with police
the washing and drying machines; detergent is
instructions, visitors staying overnight must
included.
complete a registration form at the reception.
CLEANING SERVICES
All rooms and apartments are cleaned once a
week by the housekeeping staff. All common
kitchens are cleaned daily.
TO DO BEFORE ARRIVAL
17
UNFURNISHED HOUSING
The on campus housing provider Acasa also
offers unfurnished rooms to international
students. To apply for unfurnished housing,
contact Acasa directly. PhD students may ask
their faculty or research group contact person to
contact Acasa on their behalf.
W: www.acasa.nl/en
Download the handbook alternative accommodation from www.utwente.nl/
internationalstudents/ for further information about arranging alternative accommodation.
For more information about housing options, rental contracts and contact information please
visit www.utwente.nl/internationalstudents/housing
18
TO DO BEFORE ARRIVAL
INSURANCE
WHAT INSURANCE DO YOU NEED?
Do you have a European
Health Insurance card’?
(EU/EEA students only)
yes
1. You do not need to arrange additional health insurance.
2. You are strongly advised to arrange AON ICS Start liability insurance.
no
Are you younger
than 30 years?
yes
Are you employed in
the Netherlands (i.e. paying
payroll tax)?
You are eligible for
AON ICS complete insurance.
yes
no
Are you staying in the
Netherlands for
one year or less?
no
no
You are not eligible for AON ICS complete insurance. You are advised to arrange
AON Basic Health Insurance. Please contact International Office for information
on how to arrange this insurance.
yes
You are eligible for
AON ICS complete insurance.
AON Consulting
PO Box 1005
AON insurance packages start on the
departure day from your home country until
the day of return in your home country.
Make sure to inform International Office / ITC
Student Affairs of your exact travel dates!
3000 BA Rotterdam
T: +31 (0)10 448 8270
E: students@aon.nl
W: www.students-insurance.eu
TO DO BEFORE ARRIVAL
19
HOW TO ARRANGE INSURANCE
ON CAMPUS STUDENTS (EU/EEA)
OFF CAMPUS STUDENTS (ITC)
If you are insured under the national health
ITC students will be guided by ITC staff in
insurance scheme of an EU /EEA member state or
arranging AON complete insurance. You will
Switzerland, your insurance company can provide
receive your insurance certificate by email
you with a European Health Insurance Card (EHIC).
before arrival, as this is required in your entry
As long as you do not have paid work/internship
visa/residence permit application process.
in the Netherlands, additional insurance is not
required. Please be aware that an EHIC is valid for
AON INSURANCE PACKAGES
a limited time only, and does not include cover for
luggage, liability or legal aid. Contact International
AON ICS COMPLETE INSURANCE
Office to arrange this additional insurance.
ICS Complete covers all your medical costs
and liability in the Netherlands. You are
ON CAMPUS STUDENTS (NON-EU/EEA)
covered for emergency dental care, doctor
Non-EU/EEA students are required to arrange
visits, physiotherapy, acupuncture, medicines,
health insurance through International Office. The
psychotherapies and medical transport. ICS
Dutch Immigration Authority (IND) will check if
Complete Insurance also covers personal
your insurance coverage meets Dutch standards.
liability, luggage, household contents,
You will be guided by International Office in
accidents, legal aid and repatriation. You are
arranging health and liability insurance before
covered during internships and international
arrival. To make sure all formalities can be arranged
travel (holiday). Medical costs related to pre-
on time, inform International Office of your
existing conditions or nonessential procedures
expected arrival date as soon as possible.
will not be covered (e.g. regular asthma
medication).
ON CAMPUS EMPLOYEES (PHD)
PhD students can apply for UT collective health
AON BASIC HEALTH INSURANCE
insurance from insurance company Menzis covering
If you are not eligible for ICS Complete cover
basic health care costs. Collective health insurance
you must arrange basic health insurance. AON
is often cheaper than arranging insurance yourself.
Basic Health Insurance covers health insurance
This insurance includes standard dental treatment:
but not liability insurance.
other optional packages are also available. For
more information visit the UT-HR website.
For a full overview of coverages included in
W: www.utwente.nl/hr/en/
AON insurance packages please visit the AON
website (link on next page).
20
TO DO BEFORE ARRIVAL
ADDITIONAL INFORMATION
HOSPITALIZATION
EXTENDING YOUR INSURANCE
Always inform AON in case of admittance to a
If your study period at the University of Twente
hospital, and inform the hospital of your AON
will be extended, your insurance needs to be
insurance information. This allows your invoices
extended as well. For more information contact
to be forwarded directly to AON without the need
International Office or ITC Student Affairs.
for advance payment.
PROOF OF INSURANCE
VISITING GUESTS AND FRIENDS
Keep your proof of insurance on file, as you will
Relatives and guests of students/ employees are
need it when visiting your doctor or dentist. AON
also obliged to have a health insurance during
will also provide a brochure listing the insurance
their stay in the Netherlands. Extra insurances
conditions and all covered (medical) procedures.
are strongly recommended, especially the
personal liability and the emergency assistance
CLAIMS
insurance (flight to home-country in case of a
Health insurance claim forms can be downloaded
life threatening situation or death of a family
from the AON website (link below). The AON
member). A deposit is paid in advance, based
website provides information about when
on the duration of the family/guest stay. Please
and how to file a claim. Pharmacy ‘Centrum
contact International Office or ITC Student Affairs
Apotheek’ and the hospital ‘Medisch Spectrum
for more information.
Twente’ (MST) will send their bills directly to
AON, if you provide your insurance information.
TO DO BEFORE ARRIVAL
21
ACADEMIC CALENDAR
The academic calendar determines the first and last day of the academic year, which weeks are determined
for lectures, written examinations and academic holidays. All scheduled educational activities of all UT
study programmes should be fitted into the academic calendar (Dutch: jaarcirkel). For a full overview of the
academic calendar 2012/2013 please visit the UT website.
SEPTEMBER / FALL SEMESTER
Start date academic year on campus faculties 2012 / 2013
Monday 3 September 2012
Start date academic year off campus faculty (ITC) 2012 / 2013
Monday 17 September 2012
Start date of fall/September semester 2012
Monday 3 September 2012
End date of fall/September semester 2012
Friday 1 February 2013
FEBRUARY / SPRING SEMESTER
Start date of spring/February semester 2013
Monday 4 February 2013
End date of spring/February semester 2013
Friday 5 July 2013
End date academic year on campus faculties 2012 / 2013
Friday 5 July 2013
W: www.utwente.nl/internationalstudents/application/
22
TO DO BEFORE ARRIVAL
LIVING COSTS
The following student budget
(1) If you are unsure if your study programme is considered technical or non-
can help indicate what budget
technical, please contact International Office.
is required when studying at the
(2) Insurance costs for EU/EEA students depend on policies of insurance
companies in home country. EU/EEA students can opt for additional
University of Twente.
insurance of €10-€25 per month. This insurance covers costs of medical care,
liability, household contents and luggage, legal aid and extra costs. Please
contact International Office for more information.
TUITION FEES
Nationality
Level of study
Study Programme
Tuition fee
EU/EEA
All
All
€ 1,771
Non-EU/EEA
Bachelor
Non-technical (1)
€ 7,084
Non-EU/EEA
Bachelor
Technical (1)
€ 8,096
Non-EU/EEA
Master
Non-technical (1)
€ 10,120
Non-EU/EEA
Master
Technical (1)
€ 12,650
ANNUAL LIVING COSTS
Category
Amount
For whom?
Housing
€ 4,800
All students
Books & supplies
€ 500
All students
Insurance
€ 465
Optional for EU/EEA students(2)
Visa
€ 600
Non-EU/EEA students only
Bank account
€ 50
All students
Food
€ 2,100
All students
Transportation
€ 600
All students
Other (clothing etc.)
€ 500
All students
Bicycle
€ 125
All students
TO DO BEFORE ARRIVAL
23
ABOUT THE NETHERLANDS
A SMALL FLAT COUNTRY
POLITICS
On a world map, the Netherlands looks very
The Netherlands has a constitutional monarchy,
small. You can drive the greatest distance,
with a democratic parliamentary system
from north to south, in around four hours. The
composed of the Upper House (Eerste Kamer)
country’s formal name, the Netherlands, refers
and the Lower House (Tweede Kamer), together
to the fact that most of its land is at or below
forming the Dutch Parliament. The Head of State
sea level. Holland is the name of the western
is Queen Beatrix, and the seat of government is
part of the country, the two most heavily
The Hague (Den Haag) although Amsterdam is the
populated of the twelve provinces. While some
capital of the country.
insist that the only proper name of the country
is the Netherlands, Holland is used in many
PEOPLE
(international) situations.
Though ethnic Dutch tend to be tall and
fair, Dutch society is becoming increasingly
LANDSCAPE
multicultural. Because of the Dutch colonial
On arrival you will be struck by certain features
past, people from the Caribbean, Indonesian or
of the landscape. To start with, the Netherlands
Surinamese descent are common. In the 1950s
is very flat. There are a few hills in the south-
and 1960s, the Netherlands attracted workers
eastern corner of the country, but they disturb
from Italy, Spain, Morocco and Turkey to meet the
the flat horizon only slightly.
expanding growth of Dutch cities and industry as
Another thing you will notice is the abundance
they recovered from the second world war.
of water: lakes, rivers, canals and ditches of all
sizes, ranging from large transport canals to the
CLIMATE
narrow streams crossing pastures where our
The Netherlands has a temperate climate with
five million cows graze. Around sixteen million
gentle winters, cool summers, and rainfall in
people live in an area less than 40,000 km . With
every season. With the North Sea on its doorstep,
an average population density of 440 people
Dutch weather can be quite unpredictable. In
2
per km , land is a precious commodity in the
wintertime (December to February) there are
Netherlands. Much of it had to be painstakingly
some days of frost and you will probably see some
reclaimed from the sea, or converted from
snow. However, the wet and windy winter cold
swamp. The Dutch are world leaders when it
can be penetrating. If you spend a winter in the
comes to controlling water, and the struggle to
Netherlands, by about March you will understand
tame the forces of water forms a large part of
why Dutch people talk so much about the glorious
their history.
sunshine of countries to the south, and why the
2
minute that spring arrives they run out and turn
their faces to the sun every chance they get.
24
TO DO BEFORE ARRIVAL
In summer (June to August) there are usually a
It is important to stress that experiencing culture
few fairly hot days. In the months between, the
shock is entirely normal, usually unavoidable,
temperature will vary from about 5º to 15º C (40º
and certainly not a sign you have made a mistake
to 60º F) in the course of the day.
or you won’t be able to manage. The experience
may have a significant learning curve, making
DAYLIGHT SAVINGS TIME
you more aware of your own personality and
Daylight savings time starts on the last Sunday in
your own culture and the cultures you come into
March (clocks is set forward one hour) and ends
contact with. It will give you valuable skills for
on the last Sunday in October (clocks are set back
your academic and personal life.
one hour).
HOW TO COPE WITH CULTURE SHOCK
RULES OF BEHAVIOUR
•
Every culture has unspoken rules about how
Realize that having difficulty in coping with
a new situation is a normal experience.
to behave and treat others. A multicultural
•
Stay in touch with home.
environment as found at the UT is unique, but can
•
Wear clothes suitable for the weather; buy
also be very complex. Subtle cultural differences
an umbrella; do not wear coats indoors.
may be difficult to grasp and can contribute to
•
Find a supplier of familiar food.
culture shock. Social behaviour may confuse,
•
Eat a healthy balanced diet.
surprise or even offend you. You may find that the
•
Share meals with others and take turns in
Dutch appear cold, distant, punctual and always in
a hurry. And the relationships between men and
preparing the meals.
•
Don’t hesitate to ask people to explain what
women may be more or less formal than you are
they mean, or to repeat the sentence slowly
used to.
if you don’t understand.
•
Make friends with fellow students: they will
NEW ENVIRONMENT
understand what you are going through
Leaving home to live and study abroad is a
(even if not from the same culture, they will
challenging experience that, although very
have similar experiences).
exciting, is not without its stressful elements. It
•
Join in sports activities: a good opportunity
may be something you planned and prepared for:
to meet other people and excellent for your
the effects these changes have on you might take
physical and mental health.
you by surprise. You might find it helpful to know
•
Join in cultural classes and activities
that experiencing culture shock is quite normal. In
•
Take frequent short breaks to relax.
the end, most international students have a good
•
Above all, don’t isolate yourself but
time and take away valuable life lessons from the
find someone to talk to who will listen
difficult times.
sympathetically.
TO DO BEFORE ARRIVAL
25
DIFFERENCES IN CULTURE AND EDUCATION
Many things in the Netherlands will be different
interested how they rank in class; they are mainly
from your home country, like climate, traffic,
concerned with passing the course. Students
food, clothes and religion. Dutch culture may
striving to be the best will not talk about it as it is
also be different from your own. For example,
not done in the Netherlands to be too competitive
Dutch people find it very important to be on
or work too hard.
time, and will offer you coffee and cookies when
visiting but do not expected you to stay for
BRUTAL HONESTY
dinner (unless explicitly invited). Several other
Honesty is highly valued in the Dutch
common cultural differences are discussed here.
communication style: avoiding loosing face plays
a less important role. As Dutch society is quite
INDEPENDENCE
individualistic, Dutch students prefer to show the
Because you are seen as an independent
class how critical they are, rather than strive to
student, teachers will inform you of the material
being loyal classmates.
to learn but leave the specific planning up
to you. Assignments might come with few
The Dutch eagerness for group discussions
instructions and will leave space to choose your
and strong opinions might make your first
own approach.
presentation a difficult experience. Keep in mind
that if a professor or fellow student 'burns' your
YOUR OWN OPINIONS
ideas in public, it's nothing personal. Likewise,
‘Having your own opinion’ and ‘being critical’
you are expected to have a critical mindset, so
are important values for Dutch people. Students
questioning your fellow students, professors and
do not need to master all existing knowledge
people in senior positions on study-related issues
before formulating their own opinion. When
is encouraged.
writing a paper, summarizing information from
other authors will not be sufficient. You will have
RULES ARE RULES
to make your own selection of available sources,
Dutch society runs on rules: individual exceptions
develop your own line of thinking and include
are rare. Persuading teachers to give you a higher
your own conclusions and/or recommendations.
mark or an additional re-exam is rarely done. The
same rules apply to all and aim to guarantee fair
RELATIVE LACK OF COMPETITION
and equal treatment of everyone.
Competition hardly plays a role in Dutch
educational culture: students are seldom graded
against each other. The teacher sets a minimum
score and passes all students that meet this
criterion. Dutch students are usually not very
Source: Ineke ten Dam, ITC faculty, University of
Twente (2011)
26
TO DO BEFORE ARRIVAL
ABOUT UT ACADEMIC CULTURE
The academic culture at the University of
SELF-RELIANCE
Twente is quite distinct when compared to other
If something is troubling you, you are expected to
countries. There is little hierarchy and professors
take the initiative in finding a solution. You must
tend to be easily approachable. Students usually
make the first step and contact a study adviser or
only receive feedback when the work they deliver
someone else to help you. Waiting to be 'saved' will
is unsatisfactory. Not getting feedback on work
get you nowhere.
done is usually a good sign. Compliments are
uncommon. Professors expect students to work
ACTIVE LEARNING
independently, also during project work. Your
The Dutch believe that learning actively is the
best teachers are often your fellow students.
best way to learn. The essence of active learning
is asking yourself questions that you try to answer
EDUCATIONAL PROCESS
by studying. What am I going to learn? What do
If a professor asks a question, you are expected to
I know already about this question? Does what
come up with a reasonable solution, not ‘the right
I read answer my question? Do I agree? What
and perfect one’. The process of finding a solution,
do I miss? Are alternative solutions possible?
dealing with new information and creativity are
What are the consequences? Memorizing and
paramount. The quality of the actual solution is
understanding are considered valuable but only as
often less important.
first steps in learning. There is more emphasis on
the development of academic and/or professional
INTERACTION IN CLASS
skills.
Dutch people in general and academics in
particular tend to be very opinionated; they
DISCUSS ISSUES OPENLY
enjoy a good discussion, attacking each other’s
At every university, things go wrong. Sometimes
ideas relentlessly and with great passion.
a lecture is disappointing, there might be strange
Teachers appreciate these critical and passionate
twists in the curriculum or unreasonable exams. If
discussions in class, as they are usually seen as
you encounter such a problem you are expected
marks of highly involved and interested students.
to first confront the professor (as scary as that
Asking questions is seen as being interested in
may seem) to see if you can find a solution. If
the topic, not as being disrespectful towards the
that doesn’t work, you can always contact the
lecturer. You are expected to think about the
course committee (OLC), the people dealing
presented knowledge, develop and express your
with education at your study association (Dutch:
own opinion and look for possible weaknesses in
studievereniging), study adviser, course director or
what was presented. For the Dutch it is nothing
faculty internationalization coordinator.
personal and does not lead to loosing face; it is all
about the content and optimal learning.
TO DO BEFORE ARRIVAL
27
INTERCULTURAL FRIENDSHIPS
Because of these cultural differences,
International students might see Dutch students
as noisy in class, disrespectful to teachers and
classmates, showing off, lazy and negative.
Dutch students might think of international
students as passive, easily offended students
who only memorize and reproduce study
material while not saying what they really think.
It is a challenge for everyone in the international
QUIZ: ARE YOU READY FOR THE UT?
True or False? ‘The most important part
of studying at the UT is memorizing and
understanding my study materials’ . Want
to know if you are ready for the UT and
the Netherlands? Take the online quiz at
www.utwente.nl/internationalstudents/
preparing and find out!
classroom to overcome these prejudices and
become friends.
Source: Ineke ten Dam, ITC faculty, University of
Twente (2011)
For questions about dealing with culture shock or problems with adjusting to life in the
Netherlands, please contact International Office, Student Counselling Service or ITC Student
Affairs. They can help you manage cultural difficulties and related issues.
Consider investing some time in extra-curricular activities; it can provide a valuable learning
experience and is an excellent way to get to know new people.
28
TO DO BEFORE ARRIVAL
FOOD
TRADITIONALLY
Convenience foods are increasingly available.
Traditionally, Dutch cuisine is fairly modest.
Some of this can be rather unhealthy, but it does
Dutch breakfast generally consists of tea and
save time and it also costs less than eating out.
sliced bread, which is eaten with cheese, thinly
Typical Dutch convenience foods are friet or patat
sliced cold meat, or jam. Lunch is much the same,
(fries), eaten with a meat snack (kroket or frikandel).
with the possible addition of soup, salad or fruit;
Supermarkets sell instant meals of all sorts and
and for the evening meal potatoes and other
sizes.
vegetables, together with meat or fish. Vegetables
especially are plentiful, of high quality, and quite
RESTAURANTS AND TAKEAWAYS
cheap if you buy those in season. Typical Dutch
In addition to the popular Chinese-Indonesian and
dishes are erwtensoep (pea soup served in winter),
Cantonese restaurants and takeaways, there are
Hollandse Nieuwe (fresh salted herring) and
many relatively inexpensive grill-rooms, pizzerias
stamppot (steamed dish of potatoes, vegetables and
and pizza express services, serving Italian pizza,
meat/sausage).
Turkish shoarma (Mediterranean meat sandwich)
and various Greek dishes. You might pay anything
CHANGING TASTES
from € 8 to € 12 for a simple takeaway meal. A
Dutch tastes have become increasingly
simple Dutch main dish in an ‘eating pub’ (eetcafé)
international: rice and pasta dishes are now
or bistro will cost approximately € 20, excluding
almost standard fare in most Dutch homes. You
drinks. Chinese takeaways are less expensive.
will find imported tropical food, vegetables and
fruits in many shops. Tropical ingredients can be
found in oriental grocery stores called toko. Some
butchers take religious rituals into consideration
(Islamic, Hindu or Jewish) and some sell food
products from Turkey, Morocco and Surinam. For
the toko locations please see the Enschede city
map on page 62.
TO DO BEFORE ARRIVAL
29
‘No offense, but I hate the food here. I mean, just bread with cheese and ham? That’s what I eat for
breakfast in China.’ - Chen, Msc Nanotechnology. Although the UT makes every effort to offer a
variety of (international) cuisine, it might be helpful to realize that many international students
find it difficult to adjust to relatively simple Dutch diet.
If a Dutch friend invites you for coffee at around 11:00 am or after 20:00 pm, it is not common
to offer a meal. Likewise, an invitation for tea around 15:00 or 16:00 pm does not include
dinner.
A phenomenon in the restaurants and cafes in Enschede is the daghap (daily menu). This is
a main course for a reasonable price starting from €7,50. The daghap changes every day and
differs per restaurant. Visit www.stadshap.nl (site in Dutch) to see which restaurants offer a
daghap.
30
TO DO UPON ARRIVAL
TO DO UPON ARRIVAL
GETTING TO THE UT
30
Getting to the UT
FROM SCHIPHOL AIRPORT
32
Kick-in introduction days
Upon arriving at Schiphol airport, make your way
to Schiphol Plaza, the airports’ main entrance.
Locate the NS ticket desk (opened 24/7) and buy a
33
Internet access
34
Dutch bank account & Chipknip
one-way train ticket to Enschede (€21,30). A direct
intercity train to Enschede leaves Schiphol train
station every two hours. Alternatively, transfer in
Amersfoort or Almelo. Don’t hesitate to ask railway
35
Registering with the doctor
36
Student card
staff for information on how to get to Enschede
train station.
FROM ENSCHEDE TRAIN STATION
36
Xtra card
37
Tuberculosis test
From Enschede train station, either take bus #1,
direction Universiteit (€2,20) or a treintaxi (shared
taxi cab: €4,90). You can buy a treintaxi ticket at the
railway ticket desk. To call the treintaxi, look for the
38
Register at municipality & BSN number
39
Mobile phone
black/yellow column near the taxi stand and push
the button.
AIRPORT PICK UP SERVICE
An airport pick-up service is arranged on selected
days in August and February picking up new
incoming international students. You will be
welcomed at Schiphol airport by student mentors
from the Erasmus Student Network (ESN) Twente
guided to the UT campus by train.
GPS INFORMATION
Coordinates:
Lat: 52.240990, Lon: 6.853752
Address: Drienerlolaan 5, Enschede,
the Netherlands
To register for the airport pick up service
please complete the registration for the Kick-in
introduction days and indicate you would like to
be picked up from Schiphol Airport. Keep in mind
that the airport pick up is only available on selected
dates.
TO DO UPON ARRIVAL
31
BY CAR
Use the directions below when coming to the UT by car:
1
2
re
recommended route by car (from highway A35 and N35)
1 University of Twente - on campus
recommended route on foot (from railway station)
2 University of Twente, faculty ITC - off campus
Meubelplein
ube
2
ITC
IT
International
In
n
Hotel
H
32
TO DO UPON ARRIVAL
INTRODUCTION DAYS
ON CAMPUS STUDENTS -
OFF CAMPUS STUDENTS (ITC) -
KICK IN INTRODUCTION DAYS
STUDENT REGISTRATION
The UT organizes an introduction period for new
Registration of new ITC students will take place in
(international) Bachelor, Master and Exchange
the auditorium of the ITC building on the official
students before the start of every Fall and Spring
registration mornings in the opening week of the
semester called Kick-In. During these days you
academic year. Students arriving after the official
will meet your fellow students and get to know
registration mornings are requested to contact
Enschede and the UT campus. The UT will also
student registration office.
help you arrange formalities like formal university
enrolment and first steps towards registration at
the municipality of Enschede.
If you have been (provisionally) admitted to
a UT study programme you will be personally
invited for the introduction days for international
students. For more information please visit the
Kick-In website.
Please note that the Kick-in introduction
days are mandatory for all on campus
students. Not attending the introduction
days will delay the completion of
formalities needed to properly start your
W: www.kick-in.nl/en
studies.
TO DO UPON ARRIVAL
33
INTERNET ACCESS
HOW TO ARRANGE INTERNET ACCESS
SNT HELP DESK
To arrange your internet connection, you
Studenten Net Twente (SNT) helps UT students
need a student number and password to log
connect to the internet on campus. For problems
in to computers in the UT library or in your
with (wireless) internet connection please contact
faculty building, or to set up a wireless internet
SNT; their website provides manuals for setting
connection on your laptop.
up a (wireless) internet connection or VPN
connection.
ON CAMPUS STUDENTS
On campus Bachelor, Master and Exchange
ICTS SERVICE DESK
students will receive their student number
For questions about web applications, UT
and password during the Kick-in Introduction
software, passwords, eduroam and other general
Days. If you did not attend the introduction
ICT questions, please contact the ICT service desk.
days, you can request your student number and
password at the ICTS Service Desk. On campus
PhD students will receive their student number
and password upon arrival through their faculty
SNT Helpdesk
contact person.
Campus location:
Horstring West 130
OFF CAMPUS STUDENTS (ITC)
Opening hours: Mon-Fri
ITC students will be guided in arranging internet
between 10:00 and 17:00
access by ITC Student Affairs upon arrival during
T: +31 (0)53 489 3266
registration.
E: helpdesk@snt.utwente.nl
W: www.snt.utwente.nl
WIRELESS INTERNET: EDUROAM
For wireless internet connections the UT uses
ICTS Service Desk
eduroam: a secure, world-wide roaming service
Campus location:
allowing wireless internet access across the
Horstring West 122
UT campus. Eduroam covers the education
Opening hours: Mon-Fri
buildings, on campus housing accommodation
between 08:30 and 17:00
and most other areas on campus. Please visit the
T: +31 (0)53 489 5577
website of the ICTS service desk website for step-
E: icts.servicedesk@utwente.nl
by-step manuals on how to install eduroam on
W: www.utwente.nl/icts/en/
your wireless device.
ITC helpdesk: helpdesk@itc.nl
34
TO DO UPON ARRIVAL
DUTCH BANK ACCOUNT & CHIPKNIP
WHY A DUTCH BANK ACCOUNT?
HOW TO OPEN A DUTCH BANK ACCOUNT
•
Scholarships administered by International
ON CAMPUS STUDENTS
Office will only be transferred to a Dutch
Students requiring an entry visa will be guided
bank account.
through the bank account application process by
Possibility to pay your tuition fee in monthly
International Office before arrival. Alternatively,
instalments (bachelor and master students).
follow the steps below:
•
Paying with Chipknip
1.
•
Buying train tickets at NS vending machines.
•
Without a Dutch back card, you buy tickets at
Fill in the bank account application form at
bit.ly/abnaccountform.
2.
Print out the application form, sign it and
the office window, which is not always open
hand it in at Student Service desk (Vrijhof
and is €0,50 more expensive.
building room 239b)
3.
You will receive an invitation by email within
FOREIGN TRANSFERS
8 working days to activate your account
To transfer money from a foreign bank account
at the ABN AMRO office in Enschede.
to your ABN bank account, find the IBAN
Please bring the following documents: (1)
(International Bank Account Number) and BIC
your passport, (2) rental contract of your
(Bank Identifier Code) of your Dutch account at
accommodation, (3) proof of admission/
www.ibanbicservice.nl.
application. Opening a bank account at ABN
AMRO costs €20. You also pay a fee of €2,75
CHIPKNIP
monthly service fee.
A Chipknip is an electronic purse, automatically
4.
Inform ABN AMRO of your BSN (Burger
included in the gold coloured chip on your regular
Service Number) as soon as possible.
Dutch bank card. It is used to pay small amounts
You will receive this number when you
without the need for a PIN number. You can use
have been successfully registered at the
your Chipknip to pay at on campus cafeterias,
municipality.
vending machines, photocopiers and printers. You
can charge your Chipknip at charging machines
OFF CAMPUS STUDENTS (ITC)
with the Chipknip logo.
ITC students will be guided in opening a bank
account during registration upon arrival.
The magnetic strip on your (international) bank card cannot be used in the Netherlands. Only
bank cards containing a gold coloured chip will be accepted. All bank cards issued by ABN
AMRO contain this chip and can be used to pay and withdraw money in the Netherlands.
TO DO UPON ARRIVAL
35
REGISTERING WITH THE DOCTOR
ON CAMPUS STUDENTS
OFF CAMPUS STUDENTS
One of the first things to do upon arrival is
ITC students are registered at Medical Centre
register online with the campus doctor. Please
Veldpoort, located close to the ITC hotel and
be aware it is mandatory to be registered with a
the MST hospital. The GP’s at Veldpoort have
general practitioner (GP/doctor) when you are
extensive experienced with treating international
staying in the Netherlands longer than three
students.
months. You can only make an appointment if
you have been registered at the doctor’s office.
Your GP is appointed to you for the entire
duration of your stay. This allows the doctor to
To register at the campus doctor, visit the
gain a good impression of your medical needs and
campus doctor website and fill in the registration
helps develop a confidential relationship.
form. For more information about the on campus
doctor, please see page 48.
FIRST APPOINTMENT
1.
nl stating your full name, nationality, date of
UT Campus Doctor
birth, gender, ITC Student ID and insurance
Campus location: Building 58 (De
Sleutel)
Appointments: by phone
Mon-Fri 08:00 - 17:00 or online 24/7
T: +31 (0)53 203 0204
E: info@campushuisarts.nl
Send an email to itcstudents@gcveldpoort.
policy number.
2.
You will be assigned a GP and invited by
email for an appointment where.
3.
Further appointments should be made by
telephone with your GP.
W: www.campushuisarts.nl/en
IN CASE OF EMERGENCY (CALL 112): The international European emergency number is
112. Call this number for urgent assistance in life-threatening situations or if you witness a
crime. For example, to report a road accident, a fire or an intruder. In such situations, every
second counts. You can reach campus security on 2222 (land line).
36
TO DO UPON ARRIVAL
STUDENT CARD
XTRA CARD
ON CAMPUS STUDENTS: STUDENT CARD
At the UT, student life means more than studying
Your student card is proof of enrolment at
alone. The University of Twente offers students a wide
the UT. You can use your student card as
variety of sports and cultural facilities in Enschede
identification when using library facilities. It also
with the Xtra card.
holds your Xtra card, if you have one.
BENEFITS
You will receive your student card by regular
•
Use of indoor and outdoor swimming pools.
mail at your registered home address as soon
•
Use of tennis courts and squash courts.
as: (1) you are successfully enrolled as a UT
•
Use of a range of music studios.
student and (2) have uploaded a passport
•
Access to a wide range of sports and cultural
photo to osiris.utwente.nl. If you lose your
courses.
student card you can buy a new one at the
•
Up to 50% discount on cultural performances.
Student Service desk for €5.
•
Membership of Enschede Public Library with
online access to 1700 newspapers from 92
OFF CAMPUS STUDENTS: ITC SMART CARD
ITC students receive an ITC smart card upon
arrival. This card is used for:
countries in 48 languages (regular price €34,50).
•
Access to over 60 different sports and cultural
associations (additional membership fees).
•
entering the parking area / bicycle shed
•
making copies
PRICES & UPGRADES
•
ITC library
Xtra card - academic year
•
paying at the ITC restaurant
Xtra card - academic semester
€45
•
paying at vending machines
Xtra card - academic quarter
€25
•
classrooms.
Fitness upgrade - academic year
€75
Fitness upgrade - academic semester
€50
Fitness upgrade - academic quarter
€30
Use the reload machine near the ITC restaurant
€75
to reload your ITC smart card. Don’t load too
much money onto your card: if you lose your
The fitness upgrade allows unlimited access to the
card, you lose all the money loaded onto it. A
on campus gym facilities. This upgrade is already
new card can be ordered at the ITC reception
included in the employee card of UT employees (i.e.
desk for €10.
PhD students). For more information and to order
your Xtra-card, please visit the Xtra card website.
W: www.xtra-card.nl/_en
TO DO UPON ARRIVAL
TUBERCULOSIS TEST
As an international student, you might be
required by Dutch Immigration Law to have
an X-ray scan of the lungs performed to check
for tuberculosis at a local GGD office (Dutch
Public Health Service). Failure to have this test
performed may endanger your immigration
status to the Netherlands. The X-ray scan is
harmless, even for pregnant women.
DO I NEED TO TAKE A TUBERCULOSIS TEST?
In general, all students from non-EU countries
are required to take a tuberculosis test. Students
from Australia, Canada, Suriname, Switzerland,
Israel, Japan, New Zealand, Monaco and the
United States are exempt from having this scan
performed.
HOW TO TAKE A TUBERCULOSIS TEST
•
International Office / ITC Student Affairs
will make appointments in February and
September for international students
requiring a tuberculosis test at the GGD.
•
The GGD will contact you within six months
at your Dutch home address and invite you
to a follow-up appointment.
37
38
TO DO UPON ARRIVAL
REGISTER AT MUNICIPALITY & BSN NUMBER
All international students staying at the UT longer
HOW TO REGISTER AT ANOTHER DUTCH
than four months must register at the municipal
MUNICIPALITY
civil registry (GBA). Your enrolment at the UT
•
If you live in another municipality in the
will not be complete until you have successfully
Netherlands, please visit the City Hall of your
registered your address and Student Service desk
municipality to register at their GBA. You will
has verified this registration.
receive a certificate of residence that you can
give to Student Service desk, after which they
HOW TO REGISTER AT THE ENSCHEDE
MUNICIPALITY
will verify your address.
•
If you live in Belgium, Luxembourg, North
ON CAMPUS STUDENTS
Rhine-Westphalia, Lower Saxony or Bremen,
•
Hand in your passport during the Kick-in
please obtain a certificate of residence (in
Introduction Days. You will receive an official
German: Meldebescheinigung) from your local
document as confirmation (‘verklaring
municipality and give it to Student Service
inname paspoort’). If you did not attend
desk, after which they will verify your address.
the introduction days, please contact
•
•
International Office as soon as possible.
BURGER SERVICE NUMMER (BSN)
Reclaim your passport at the municipality
Around two weeks after having registered at the
the following Friday. Bring your ‘verklaring
municipal civil registry, you will receive a letter
inname paspoort’ and the rental contract
from the municipality stating your Burger Service
of your accommodation. You will receive a
Nummer (BSN). This letter will be written in Dutch;
certificate of residence.
a translation of the letter is available at www.
Hand in your certificate of residence at Student
utwente.nl/internationalstudents.
Service desk to complete your registration.
The BSN is your personal service number for all
OFF CAMPUS STUDENTS (ITC)
Dutch authorities. You will need it as identification
ITC students will be guided through registration at
for study subsidy forms, rental contracts and bank
the municipality by ITC Student Affairs.
account forms during your stay in the Netherlands.
Please keep this important document in your file!
TO DO UPON ARRIVAL
39
MOBILE PHONE
Most Dutch students prefer using mobile phones
LONG STAY: CONTRACT
over landline phones. As a result, most student
Contracts with mobile phone providers are usually
houses do not have a regular phone connection.
one or two years in duration, paid monthly. For
more information about long stay contacts, visit
SHORT STAY: PRE-PAID CARD
one of the telephone stores in Enschede and ask
If you already have a mobile phone and you are
about their offers. Be careful not to sign a contract
staying in the Netherlands for less than a year,
right away, but investigate different providers
the best option is to buy a prepaid SIM-card. A
and inquire at different stores. The four largest
prepaid SIM-card costs around €10. The Erasmus
telephone providers in the Netherlands are KPN
Student Network (ESN) Twente offers prepaid
Hi, T-Mobile, Telfort and Vodafone.
sim cards for new international students.
Please keep in mind that your mobile phone SIM-card has to be unlocked in your home
country before departure in order to use a Dutch SIM-card. For information about tariffs
please visit www.justlanded.com/ and go to: Netherlands > Telephone & Internet > Tariffs
40
ABOUT THE UT CAMPUS
ABOUT THE UT CAMPUS
41
Campus map
43
International student associations
46
Sports facilities
47
Performing arts & exhibitions
48
Doctor, dentist & physical therapist
50
Libraries
50
Religion
51
Stores
52
Canteens, restaurants & bars
53
Child care
55
Information for PhD students
41
ABOUT THE UT CAMPUS
Witbreuksweg
Study purposes
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Carillon (CN)
Garage (GA)
Paviljoen (PA)
Teehuis (TH)
Erve Holzik (ER)
Faculty Club (FC)
Schuur (SR)
Drienerburght (DR)
Vrijhof (VR)
Bastille (BA)
Boerderij Bosch (BB) /
Stal (ST)
Student residence
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Mondriaan (MO)
Calslaan (cals)
Witbreuksweg (wbb)
Campuslaan (caml)
Matenweg (matw)
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Shopping centre / Sky (SK)
Open air theater (OUT)
Outdoor swimming pool (ZW)
“De Vlinder” child care (VI)
Santar (SA)
Tennispark (TP)
E Main entrance
58 Sleutel (SL)
59 Logica (LO)
Horstlin
delaan
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Calslaan
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Campus facilities
O&O plein (OO)
Spiegel (SP)
Seinhuis (SH)
Hogedruklab (HD)
Citadel (CI)
Ravelijn (RA)
Zilverling (ZI)
Waaier (WA)
Hal B (HB)
Carré (CR)
Nanolab (NL)
Langezijds (LA)
ArtEZ (AR)
Horsttoren (HT)
Horstring (HR)
Westhorst (WH)
Kleinhorst (KH)
Noordhorst (NH)
Oosthorst (OH)
Meander (ME)
Zuidhorst (ZH)
Buitenhorst (BH)
Keet (KT)
Windpark (WP)
Biomagnetisch centrum (BI)
Chalet (CT)
Cubicus (CU)
Hogekamp (HO)
High Tech Factory (HTF)
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orst
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laa
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Cam
ITC/GIP, WF
2012, ITC/GIP
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Study purpose
Campus facilities
General purpose
ATM
Busstop
Carpark
PostBox
Student Residence
Other purpose
Cycle/footpath
Small business
Barrier
Roadblock
72
Small business
66 BTC
68 KPMG building (KP)
72 Corridor (CO)
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ABOUT THE UT CAMPUS
ABOUT THE UT CAMPUS
43
INTERNATIONAL STUDENT ASSOCIATIONS
The UT International student associations
ERASMUS STUDENT NETWORK
are dedicated to helping you feel at home,
The Erasmus Student Network (ESN) provides
assist with everyday situations and promote
opportunities for cultural understanding and self
integration of Dutch and international
development under the principle of students
students. There are several international
helping students. Your ESN mentor will guide
student associations at the UT.
you during your first days in Enschede, assist with
necessary formalities and introduce you to the UT
STUDY OR STUDENT ASSOCIATION?
campus and Enschede city.
In addition to the International Student
Associations, all study programmes have a
ESN Twente activities are a great way to meet other
study association, organizing various activities
international and Dutch students; you are invited
and trips and providing opportunities to
to participate and enjoy all of them. Weekly drinks
socialize with other Dutch and international
are held every Tuesday at the UT Vestingbar and
students. Through study associations, students
monthly theme parties in the city centre. Other ESN
can usually get discounts on study books as
activities include ice-skating, dance workshops, city
well.
trips and football/soccer practice. You can also join
the ESN Language Project to learn Dutch from a
Dutch student, teach a Dutch student your language
and make Dutch friends.
ESN Twente
Campus location:
Bastille building room 319
Office hours:
DID YOU KNOW...
...that results from the
International Student Barometer
(ISB) show that the UT has
the most highly appreciated
international student
associations of the Netherlands?
Mon - Fri between 12:30 and 13:30
Weekly drink:
every Tuesday, 22:30 @ UT Vestingbar
T: +31 (0)53 489 4052
E: info@esntwente.nl
W: www.esntwente.nl
W: www.facebook.com/esn.twente
44
ABOUT THE UT CAMPUS
ASSOCIATION OF
CHINESE STUDENTS
E: w.bai@tnw.utwente.nl
W: sites.google.com/site/
enschede2009/
W: www.acssnl.org/
LATIN AMERICAN STUDENT
ASSOCIATION “LA VOZ”
E: contact@voz.utwente.nl
W: www.voz.utwente.nl
W: www.facebook.com/groups/latin.
american.voz/
INDIAN STUDENT ASSOCIATION
E: isa@isa.utwente.nl
W: www.isa.utwente.nl
PAKISTANI STUDENT
ASSOCIATION
E: psautwente@gmail.com
W: psautwente.weebly.com/
INDONESIAN STUDENT
ASSOCIATION
ENSCHEDE “PPIE”
E: ppie@ppienschede.com
W: www.ppienschede.com
TURKISH STUDENT
ASSOCIATION TWENTE
E: info@tusat.org
W: www.tusat.org
W: www.facebook.com/groups/
tusat/
UT MUSLIMS
W: www.utmuslims.nl/
W: www.facebook.com/
ITC STUDENT ASSOCIATION
groups/411520542231652/
BOARD
E: info@utmuslims.nl
W: www.facebook.com/ITC.SAB
ABOUT THE UT CAMPUS
AEGEE-ENSCHEDE
AEGEE-Enschede is part of Europe’s largest student
network, AEGEE-Europe. Besides organizing activities
in Enschede, members also have the opportunity
to travel abroad and visit conferences, parties and
cultural events anywhere in Europe together with
other AEGEE members.
Location: Oude Markt 24, Enschede
Pub hours: Tue/Thu 21:30 - 04:00
T: +31 (0)53 432 1040
E: board@aegee-enschede.nl
W: www.aegee-enschede.nl
AIESEC ENSCHEDE
AIESEC is the largest student-run organization
in the world. They regularly organize drinks and
gatherings for members, which are attended by both
international and Dutch students .
Location: Bastille 319
T: +31 (0)53 489 3959
E: twente@aiesec.net
W: www.aiesec.nl/twente
P-NUT
P-NUT is the official PhD association of the University
of Twente. P-NUT is responsible for representing
the PhD community inside the UT, informing and
E: p-nut@utwente.nl
connecting PhDs by organizing lunch meetings and
W: www.utwente.nl/p-nut
social activites.
W: www.facebook.com/
groups/383184163680/
UNITE
UniTe is the platform for internationalization and
integration of the University of Twente. UniTe
consists of representatives from study-, sport- and
cultural associations aiming to improve the student
E: studentunion@union.utwente.nl
life of international students and promote student
W: www.studentunion.utwente.nl/unite
integration.
45
46
ABOUT THE UT CAMPUS
SPORTS FACILITIES
The UT campus offers world class
Billiard (carambole)
Motorsports
sports facilities for almost all sports.
Body pump
Mountaineering
That’s why our facilities rank in the
Body shape
Multisports Nordic Walking
top-ten worldwide, according to
Bouldering
Pilates
international benchmark studies.
Bounceball (knotsbal)
Power Step
With over 37 sports associations,
Box-fit
Power Yoga
you will always have access to a
Boxing
Pregnancy fitness
wide variety of leisure activities.
Canoe polo
Pukulan
Canoeing
Road surfing
You can join any sports association
Chess
Rowing
for fairly low contributions (€30
Climbing
Running
to €50 yearly), provided you have
Combi-fit
Sailing
an Xtra-card (see page 36). Sports
CrossFit
Shooting sports
associations also organize social
Cycle racing
Snooker
activities that provide opportunities
Diving
Snowboarding
to meet Dutch and international
Fencing
Softball
students at tournaments, theme
Fitness
Spring Dance
nights and cocktail or karaoke
Floorball
Surfboarding
parties.
Football
Survival Running
Frisbee
Swimming
For more information about
Gliding
Swimming for absolute
UT sports facilities contact the
Gymnastics
beginners
Sportraad (sports council) at
(Beach) handball
Table tennis
sportraad@sportraadut.nl or visit
Hockey
Taekwondo
www.sport.utwente.nl
Horseback riding
Tennis
Ice hockey
Triathlon
SPORTS AT UT
Ice skating
Underwater hockey
Alpinism
Indoor football
Volleyball
Aquarobics
Inline skating
Wakeboarding
Archery
Jazzdance
Waterpolo
Athletics
Jiu-jitsu
White-water kayaking
Badminton
Judo
Windsurfing
Baseball
Go-Karting
Zumba Fitness
Basketball
Kitesurfing
Yoga
Beach volleyball
Korfball
ABOUT THE UT CAMPUS
47
PERFORMING ARTS & EXHIBITIONS
The UT Vrijhof Culture Department organises
CULTURAL ASSOCIATIONS
and guides activities related to art and
•
Music: classical choir, vocal group, symphony
culture. This included performances, concerts,
orchestra, wind orchestra, big band, pop
exhibitions, cultural courses and 19 very active
bands.
cultural student associations. The Vrijhof also
•
offers sound studios, an audio room with good
acoustics and two stage-halls, used for concerts
jazz.
•
and theatre performances.
Theatre: general theatre, theatre sports,
cabaret/comedy.
•
VRIJHOF CULTURE DEPARTMENT
Dance: modern, ballroom, Latin, break-dance,
Others: photography, juggling, Campus radio,
Sci-fi/comics library, gaming.
Vrijhof Culture Department posts all cultural
performances in English on their website, for
international students to stay up to date on
cultural activities on campus. Vrijhof Culture
Department can also help you find information
about performances on campus, cultural courses,
LANGUAGE NO PROBLEM! Visit www.
utwente.nl/culture/performances and select
‘LNP’ for an overview of cultural events in
English, or events with little or no spoken
words.
exhibitions, borrowing art and cultural student
associations.
•
Every year: over 40 cultural courses/
workshops
•
Every month: a new art exhibition
•
Every Monday at lunchtime: Broodje Cultuur
performance.
Vrijhof Culture Department
Campus location: Vrijhof building
T: +31 (0)53 489 4400
E: vrijhof-cultuur@utwente.nl
W: www.cultuur.utwente.nl/culture
Vrijhof Culture Department offers students and employed the possibility to borrow art pieces
for free. The collection includes beautiful drawings, paintings, photographs and lithography’s
that will inspire and decorate your room or office. For more information contact Vrijhof Culture
Department.
48
ABOUT THE UT CAMPUS
DOCTOR, DENTIST & PHYSICAL THERAPIST
ON CAMPUS DOCTOR
OFF CAMPUS DOCTOR
The doctor will help and advise you with all
ITC students are registered at Medical Centre
medical questions or complaints you may have. If
Veldpoort, located close to the ITC hotel and
necessary, the doctor can make an appointment
the MST hospital. The GP’s at Veldpoort have
for specialised medical services at the general
extensive experienced with treating international
hospital and/or prescribe drugs.
students. After your first appointment you may
contact your GP by phone.
COSTS
If you are insured through AON (ICS Complete
APPOINTMENTS
Cover Insurance or Basic Health Care Insurance)
Consult your ITC health information card
and registered at the UT Campus Doctor’s office,
to find the telephone number of your GP.
consultations are free of charge.
The receptionist, who is a skilled medical
professional, will ask you some medical
PRESCRIPTIONS
questions. Your GP can decide to refer you to a
Prescription drugs can only be provided through
specialist or other health care official.
a pharmacy if you have a prescription from a
doctor/general practitioner in the Netherlands.
Always take your ITC health information card and
These prescriptions are only provided during
your insurance certificate when visiting your GP,
regular doctor appointments.
a health centre or hospital. Make sure the name
on the insurance paper is the same as the name
REFERRALS
in your passport.
Referrals for specialised medical services at a
general hospital are given only at regular doctor
EMERGENCIES
appointments. Specialised medical services
In case of emergency outside office hours
include surgeons, eye specialists, ENT doctors,
please contact HDTP-O Emergency Post (T:088-
gynaecologists and orthopaedists.
5551188).
UT Campus Doctor
Health Centre Veldpoort
Campus location: Building 58 (De Sleutel)
Location: Nassaustraat 20
Appointments: by phone Mon-Fri
T: +31 (0)53 4324207
08:00 - 17:00 or online 24/7
W: www.veldpoort.nl
T: +31 (0)53 203 0204
E: itcstudents@gcveldpoort.nl (first
E: info@campushuisarts.nl
appointment only)
W: www.campushuisarts.nl/en
ABOUT THE UT CAMPUS
49
DENTIST AND PHYSICAL THERAPIST
The University of Twente has an on campus
On campus dentist
dentist and physical therapist. Depending on
Campus location: Sleutel building
your health insurance policy, you might be
Appointments: by phone Mon-Fri
able to reclaim the costs of dental treatment
between 08:00 - 12:00 and 13:00 - 16:00
or physical therapy through your insurance
T: +31 (0)53 489 4600
company.
Off campus dentists (ITC students)
Dr. Besseler, Health Centre ‘Oosterpoort’
Appointments by phone:
Mon-Fri 08:00 - 12:00
Location: Oosterstraat 2-25, Enschede
T: +31 (0)53 4323165
On campus physical therapist
Campus location: Hallenweg 17
Dr. Billet
Appointments: by phone
Appointments by phone:
Mon-Fri 08:00 - 17:00
Mon-Fri 08:00 - 12:00
Walk-in consultation: Every Monday
Location: Bisschopstraat 8, Enschede
between 17:45 - 19:30 at UT Sport Centre
T: +31 (0)53-4324436
T: +31 (0)53 489 4181
E: info@fysiotherapie-enschede.nl
Dental Practice ‘De Bont’
Appointments by phone:
Off campus physical therapist
Mon-Fri 08:00 - 12:00
Location: Nassaustraat 20
Location: Parkweg 25, Enschede
T: +31 (0)53 4324207
T: +31 (0)53-4317070
W: www.veldpoort.nl
Emergencies outside office hours:
Immediate dental problems outside
T: +31 (0) 88-5551188.
office hours: +31 (0)900 128 2632
IN CASE OF EMERGENCY (CALL 112):
The international European emergency number is 112. Call this number for urgent assistance
in life-threatening situations or if you witness a crime. For example, to report a road accident,
a fire or an intruder. In such situations, every second counts. You can reach campus security
on 2222 (land line).
50
ABOUT THE UT CAMPUS
LIBRARIES
RELIGION
Use your student card to borrow books at the UT
The Student Chaplaincy (Studenten Pastoraat
libraries. The libraries also offer quiet computer
Enschede; SPE) organizes activities related
areas and small study rooms. The Belletrie library
to religion, science and culture. Examples of
offers novels in English. Wednesday night is movie
activities are movie nights, a mosque visit, a
night, with showings of less known movies worth
monastery weekend, meditation and a Taizé
watching.
celebration. The Student Chaplaincy also offers
opportunities for debate about science, ethics
and philosophy as well as personal counselling.
The on campus mosque and mediation room
offer a moment of silence for meditation, prayer
or personal reflection. Feel free to visit the
On campus library
mosque or meditation room for some quiet
Campus location: Vrijhof building,
time, to recharge your batteries or to fulfil your
second floor
religious obligations.
Opening hours: Mon-Fri: 08:30 - 22:00,
Sat-Sun: 09:00 - 16:30
T: +31 (0)53 489 2777
UT Student Chaplaincy
E: infoUB@utwente.nl
Campus location: Vrijhof building
W: www.utwente.nl/ub
room 214
chat: www.utwente.nl/ub/chat/
Rev. Mrs. Janneke Bekhof
T: +31 (0)53 489 2369
Off campus library
E: spe@so.utwente.nl
Location: ITC building room 3-036
W: www.utwente.nl/spe/en
Opening hours: Mon-Fri, 08.30 - 18.00
W: www.itc.nl/library
Prayer/Meditation room
Campus location: Vrijhof building room 324
Belletrie library
Opening hours: Mon-Fri 08:00 - 00:00,
Campus location: Bastille building room
Sat-Sun 09:00-16:30
105
Opening hours: Mon-Fri: 12:45-13:30
UT Mosque
and 19:00-20:00
Campus location: Vrijhof building room 302
E: bellettrie@bellettrie.utwente.nl
Opening hours: Mon-Fri 08:00 - 00:00,
W: www.bellettrie.utwente.nl
Sat-Sun 09:00-16:30
ABOUT THE UT CAMPUS
51
STORES
COOP SUPERMARKET
HAIRDRESSER ‘DE BARREBOKS’
Campus location: Sky, ground floor
Campus location: Sky, ground floor
Opening hours: Mon-Fri 8:00 - 19:00,
Opening hours: Mon-Fri 10:00 - 18:00
Sat & summer holidays 09:00 - 18:00
T: +31 (0)53 489 4158
W: www.kapsalondebarreboks.nl/en
BICYCLE REPAIR SHOP
‘DE VERSNELLING’
STUDENT UNION SHOP
Campus location: Box, ground floor
Sells readers, UT gifts and clothing, barrels of
Opening hours: Mon-Fri 08:30 - 16:30
Grolsch beer, office supplies and post cards.
Closed on weekend & during summer holidays
Campus location: Bastille building, ground floor
Opening hours: Mon-Fri 10:00 - 17:00
IAPC -SHOP
T: +31 (0)53 489 4215
IAPC is a student foundation providing
E: info@unionshop.nl
computer/laptop advise to UT students and
W: www.studentunion.utwente.nl/
employees . IAPC also has a shop selling PC
unionshop-en/
equipment.
Campus location: Zilverling E105
NOTEBOOK SERVICE CENTRE
Opening hours: Mon-Fri 12:30 - 13:45
The UT offers all students the opportunity to
(not during holidays and exam period)
buy a state-of-the-art laptop computer at a
T: +31 (0)53 489 3927
competitive price. The laptop includes a three-
W: iapc.cs.utwente.nl
year international warranty: insurance is optional.
The Notebook Service Centre can also assists you
with any software or hardware problem with your
laptop computer.
W: http://www.utwente.nl/icts/en
52
ABOUT THE UT CAMPUS
CANTEENS, RESTAURANTS & BARS
Most UT buildings have canteens where you can
VESTINGBAR
get coffee, tea, fresh sandwiches and candy bars.
The Vestingbar is open 364 days a year. Every
Opening hours may vary per building, but all
Tuesday night at 20:00, ESN Twente organises a
canteens are opened at least between 12:00 and
pub quiz in the Vestingbar, followed by happy
13:30. There are also several restaurants and bars
hour (23:00-00:00).
on campus. The UT Student Restaurant offers hot
Campus location: Bastille building second floor
meals for reasonable prices.
Opening hours: Mon, Thu-Sun 21:00 - 04:00, TueWed 20:30 - 04:00
ON CAMPUS STUDENT RESTAURANT
Campus location: Waaier building, first floor
THEATHERCAFÉ
Opening hours: Mon-Fri 12:00 - 13:30,
Campus location: Vrijhof building, first floor
Mon-Fri 17:00 - 19:00
Opening hours: every day until 23:00
Average price: €3,60-5 per meal (must pay with
Average price: €2 per drink
Chipknip or PIN)
SPORTS BAR
OFF CAMPUS STUDENT RESTAURANT
Campus location: Sport centre
Location: ITC building
Opening hours: Mon-Fri 09:00-24:00, Sat 8:00-
Opening hours: Mon-Fri 12:00 - 13:30
23:00, Sun 09:00-18:00
Average price: €3.50 for a complete meal
The on campus caterer Sodexo makes an effort to be as sustainable as possible, which is in
line with the ambitions of the UT. The on campus canteens offer a wide range of biological
and Fair Trade products. Also, all fish supplied by Sodexo is 100% sustainable.
ABOUT THE UT CAMPUS
CHILD CARE
ON CAMPUS CHILD CARE CENTRE
OFF CAMPUS PERINATAL CARE
The on campus child care centres ‘De Vlinder’
Perinatal care (kraamzorg)
(0-4 years) and ‘De Reuzenvlinder’ (4-12 years)
Location: Aletta Jacobslaan 55, Hengelo
offer day care and after school programmes for
T: +31 (0) 74 367 7666
children of on campus UT employees.
Midwife Practice ‘liberis libenter’
The child care centres include many outdoor
Location: Van Deinselaan 18, Enschede
activities in their daily routine as part of a ‘play
T: +31 (0) 431 8948
and move in nature’ programme. A GreenCouncil
focuses on increasing environmental awareness.
Under-fives Clinic
Facilities include a garden with a little patch of
Boulevard 460, Enschede
forest, use of UT open air theatre, swimming
E: admokz@teh.nl
pool and sport facilities.
T: +31 (0) 488 1250
COSTS AND SUBSIDIES
Kraamzorgwinkel (Perinatal Store) Enschede
For information about child care costs and
Location: Haaksbergerstraat 338, Enschede
subsidies please contact the Vlinder day care
T: +31 (0) 800 4880000
centre or your UT contact person.
W: www.vvt-thuiszorg-kraamzorg.nl
Child care centre ‘De Vlinder’
Calslaan 35, Building #60
T: +31 (0)53-4332722
E: kc.vlinder@catalpa.nl
53
54
ABOUT THE UT CAMPUS
ABOUT THE UT CAMPUS
55
INFORMATION FOR PHD STUDENTS
PHD STATUS
It is common for PhD’s to conduct teaching
Many PhD researchers in the Netherlands are
activities i.e., teaching student courses or student
paid university employees and are as such
supervision during his or her employment at the
referred to as PhD employees. Other PhD
university. Teaching activities may amount to a
researchers are not employed, but come to the
maximum of 20% employment time a year, as is
Netherlands with an international scholarship
written down in the TSP.
(PhD students). PhD students have earned
scholarships and/or funding in foreign countries
ABOUT PHD EMPLOYMENT CONDITIONS
and are accepted by the UT to conduct their PhD
PhD employees are employed at universities
research here. The PhD is responsible for the
under the same employment conditions for a
PhD research, which results in a defendable PhD
period of four years (in some special cases, three
thesis.
years). After a positive evaluation after the first
year, a contract extension for the remaining
TASKS OF A PHD
duration of the PhD program (for three years as a
The tasks of a PhD consist of (1) research
full-time PhD) follows.
activities, (2) attending training courses and (3)
teaching activities.
SALARY
Maximum hours per week: 38
Research activities, the most important of these
A salary of € 2.141,- gross per month in the first
three, provide the PhD with skills and experience
year up to a maximum of € 2.743,- gross per
of an independent researcher. It is a part of
month in the last year. Salary increases take place
your research to disseminate the knowledge
after an appraisal every year, in accordance with
you acquire during your research, for example
the Collective Labour Agreement.
through publications in academic journals. The
progress that a PhD makes with his research
LEAVE
activities will be monitored by the supervisory
Holidays: Except special holidays all PhDs are
staff and will be written down in the Training and
entitled to a leave credit of 295.60 hours per year
Supervision Plan (TSP).
(for 2012) in case of full-time employment. There
is an arrangement for maternity leave, a special
The pursuit of courses and training is a method
leave with maintenance of 62,5% of your salary to
that will help a PhD to conduct high quality
take care of a child for one or more days a week.
research. The desired training courses may be
specified in the TSP.
56
ABOUT THE UT CAMPUS
DURATION / EXTENSION OF EMPLOYMENT
All these aspects are formalized in the Training
The Collective Labour Agreement has no
and Supervision Plan. Since this document is
limitations as to the term and extension of the
signed by both parties it gives the PhD candidate
employment of PhDs. Starting point of the UT
certain rights regarding the quality of the
is that as a rule the PhD, if appointed full-time,
supervision.
should obtain the doctoral degree within a period
of four years. In specific cases, PhDs do have a
Although the supervisors bear the final
formal right for an extension of their contract.
responsibility for the thesis project and its
Whether or not the contract is extended depends
success, the PhD shares responsibility for the
on the commitment and cooperation of your
daily activities and the ultimate success. It is
supervisor(s).
recommended that PhDs and their supervisors
hold mandatory meetings at fixed intervals, even
ALLOWANCES
if there appear to be few new developments in
The most recent agreements on allowances
that time.
for travel expenses between home and work,
travelling, removal and boarding house can be
Despite good intentions on both sides,
found on the PA&O website. Moving allowance
problems may arise between the supervisor
(PhDs who have to move more than 30 kilometres
and the PhD. The first to experience a problem
to the work location of UT) amounts to 12% of
should approach the other with an open
the gross annual salary. Travel expenses (PhDs
and constructive attitude rather than closing
travelling more than 30 kilometres from and
off and retreating. When a PhD feels that a
to the UT using public transport) is refund of
problem arises, he should not wait until the
100% for second class public transport expense.
problem becomes apparent to everyone.
Work related travel expenses (while visiting
Unless stated otherwise, all issues will be dealt
conferences, collecting residence permits etc.) will
with confidentially. For more information visit
be reimbursed by the university.
www.utwente.nl/hr english --> employees -->
confidential advisor
SUPERVISION
A PhD has the right to good supervision and
COURSES/TRAINING
good supervision is crucial for an enjoyable and
At the University of Twente, a number of courses
successful PhD project. Usually, the first supervisor
are offered especially for a PhD. PhDs can also
is a professor, while the daily supervisor is a senior
attend all other courses that are offered to UT
university lecturer who is more accessible for
employees. Themes of such courses and training
discussions. Good communication between the
are: Education, Research, Personal development,
PhD and his supervisor(s) is of vital important,
Leadership and management, Communication.
tasks and responsibilities for both parties must be
as clear as possible.
W: www.utwente.nl/cursusaanbod/en/
ABOUT THE UT CAMPUS
57
TWENTE GRADUATE SCHOOL
PHD THESIS
The Twente Graduate School (TGS) has started
All information and regulation about the
in September 2009 with a set of high-quality
defence ceremony can be found in the booklet
graduate research programmes that are
‘Promotiereglement van de Universiteit Twente’
centred on key research subjects of the research
(Regulations of the University of Twente for
institutes of the University of Twente such
obtaining a PhD degree), which contains the
as nanotechnology, sustainable energy and
full regulations criteria for obtaining a PhD.
technology assessment. Students in the Twente
In addition to giving general definitions, the
Graduate School are expected to attend courses
promotiereglement includes for other aspect
within a relevant field of specialization, but are
of the thesis, for example: planning schemes,
also invited to attend more generic courses to
formatting information, number of hard and
broaden their perspective and to support their
electronic copies to be delivered. The costs of
scientific career. For an up-to-date overview
printing the doctoral thesis are paid by the chair,
of Graduate Research Programmes and more
after an agreement on number of copies and
information about the Twente Graduate School,
printing cost. Other costs (for clothing and a
visit the TGS website.
reception) are not reimbursed via the group, but
part of the cost might be reimbursed via the Dutch
W: www.utwente.nl/tgs
tax system.
There are a lot of different printing companies for
your thesis to choose from. Once a year, P-NUT
organizes a printing market where you can get
in contact with printing companies and see what
their work looks like.
This chapter with information for PhD students has been created with the help of the UT PhD
association P-nut.
58
EXPLORING ENSCHEDE AND THE NETHERLANDS
EXPLORING ENSCHEDE
AND THE NETHERLANDS
59
Enschede
60
Exploring the Enschede area
62
Enschede city map
64
Shopping
65
Religion
66
National holidays
67
Bicycle
68
Public transportation
69
OV-chipkaart
70
Day trips in the Netherlands
72
Change of address
73
Part-time jobs in the Netherlands
59
EXPLORING ENSCHEDE AND THE NETHERLANDS
ENSCHEDE
HISTORY
The name ‘Enschede’ comes from ‘Am Esche’, old Dutch
for ‘on the border’. Around 40 years ago, Enschede’s
THE NETHERLANDS
Berlin
Amsterdam
GREAT
BRITTAIN
London
Enschede
reliance on its main industry (textile manufacturing)
G
E
R
M
A
N
Y
became a problem as textile industry relocated to Asia.
LUXEMBOURG
UXEM
In 1950 the textile industry employed 21,000 people:
by 1970 this number had dropped to 8,000, and by the
CZ
CZECH
REPUBLIC
P
Paris
F
R
A
N
C
E
time of the world recession in the early 1980s it had
When looking at a map of the Netherlands,
fallen to 2,500. As the noisy, dirty factories disappeared,
it seems that Enschede lies on the outskirts
Enschede was forced to change direction.
of the country. In fact, the city is located
centrally within Europe, halfway between
With approximately 157,000 inhabitants, Enschede
London, Berlin and Paris. Amsterdam
is the largest city of the eastern Netherlands. Around
is only two hours away with a train
20,000 of these are students, either at Saxion
connection every 30 minutes.
Hogeschool Enschede (Saxion University of Professional
Education, Enschede), the Academy of Music, the
Academy of Art, or the University of Twente. Enschede
has a bit of everything; around the Van Heek Plein you
can find a large number of boutiques, clothing stores
and other shops; at the Oude Markt square you will
find lots of places to have a coffee or go out for dinner.
Enschede is a relatively quiet, safe and pleasant city
to live and work in. Modern shopping facilities attract
people from both the Dutch and German local region.
Smoking marihuana or hashish has been decriminalized in the Netherlands, meaning that
you may purchase and consume small quantities (5 grams) for personal use at certified
coffee shops. Please keep in mind though that using, selling or buying drugs on the streets is
punishable by law. Smoking any substance is not allowed in any bar, pub, disco or restaurant
in the Netherlands.
60
EXPLORING ENSCHEDE AND THE NETHERLANDS
EXPLORING THE ENSCHEDE AREA
RUTBEEK, ENSCHEDE
AQUADROME, ENSCHEDE
This attractive park right outside Enschede is
Tropical indoor swimming centre with two big
pleasant park for walking (about five kilometres
water slides, waves (at least 10 minutes every
around the lake), windsurfing, canoeing or rowing
hour) and streams. Bus direction ‘Hogeland’. Ask
(depending on the weather). You can also rent
for bus line and travel time at the information
water-bikes. This park is easily accessible by bike,
desk at the bus station.
car or bus and has a restaurant and a playground.
ANCIENT DUTCH WINDMILLS / WATERMILLS
HULSBEEK, OLDENZAAL
The unique, historical windmill of Usselo grinds
Another recreation park, with woods and water.
today like it did over two centuries ago. You
For bus connections to the Hulsbeek and Rutbeek,
will find the mill just outside Usselo, between
ask at the information desk at the bus station or
Enschede and Haaksbergen. The entrance is
the tourist information office.
behind the mill. Also of interest: the ‘Korenbloem’
windmill and the Oostendorper watermill in
WAARBEEK, HENGELO
Haaksbergen; the ‘Lonneker Molen’, a windmill
An amusement park for children. You can take
in the small village of Lonneker; the watermills
the train to Hengelo and then take the bus,
‘Den Haller’ and ‘Singraven’ in Denekamp; and
which stops in front of the entrance. For more
the watermills ‘Bels’ and ‘Frans’ in Vasse. All these
information on the Waarbeek and the boat
mills are open to the public and can be reached
connection, contact the tourist information office.
by public transport or by bike.
RIJKSMUSEUM TWENTHE, ENSCHEDE
WALKING AND CYCLING
Museum of antiquities and modern art.
Enschede’s immediate surroundings are ideal
W: www.rijksmuseumtwenthe.nl
for beautiful walks and bicycle tours. Twente’s
charming landscape surprises at every bend.
MUSEUM TWENTSE WELLE, ENSCHEDE
You will pass woods and pastures, villas and old
History of the culture, nature, language and
Saxony farms. If you are lucky, and keep your
environment of Twente
eyes open, you might see a kingfisher, tree frog
or green woodpecker shoot off. Several hiking
WOOLDRIKSPARK, ENSCHEDE
and bicycle routes can be found in the area,
Public gardens, with a farm open for children.
and many of the country estates are open to
the public. The Dutch Foundation for Nature
VOLKSPARK, ENSCHEDE
Monuments has walking routes in Buurseveen
Public gardens, famous for the annual Easter Fair.
and Aamsveen.
EXPLORING ENSCHEDE AND THE NETHERLANDS
PUB QUIZ
Every Monday night, Irish Pub Molly Malone
(Oude Markt Square) organizes a Pub Quiz in
English.
ICE SKATING RINK
Enschede has an ice skating rink, which is
opened from 1 October until 31 March. Ice
skating is a favourite pastime of the Dutch; give
it a try! You’ll get a discount on the entry fee with
your Xtra-card. The rink is located near the UT
Campus, close to the football stadium (Grolsch
Veste).
CINEMA
You can watch the latest popular movie at
the Cinestar theatre; the largest cinema in the
region, or at the Cineast in the Enschede city
centre. Alternative movies are played at cinema
club Concordia, located at the Oude Markt
square. For schedules and reservations please
see their websites.
Cineast: www.cineast.nl
Cinestar: www.cinestar.nl
Concordia: www.concordia.nl/cinema/
61
62
EXPLORING ENSCHEDE AND THE NETHERLANDS
51
70
He
ng
elo
se
str
aa
t
70
71
70
55
70
University of
Tw e n t e
Soccer
70
1
70
63
70
Au
ke
Vle
ers
tra
at
41
Stadium
56
71
55
Abraham
Ledeboerpark
71
Cricket
Hockey
Golf
He
ng
elo
se
str
aa
t
57
50
2
Faculty of Geo-Information Science and Earth
Observation of the University of Twente.
Hengelosestraat 99, tel 0534874444
3
4
25
Toko Het Oosten
Shoppingcentre Zuidmolen
50
26
Toko Tai Wing
De Heurne 16
27
Special Butchers and Asian Supermarket
De Klomp and Lipperkerkstraat
Accommodation ITC International Hotel
Entrance Boulevard 1945, tel 0538506670
28
Aldi Supermarket
Haaksbergerstraat, Deurningerstraat
Apartment building Stadsweide
Entrance Haaksbergerstraat
29
Lidl Supermarket
Slijpsteen, Brinkstraat
30
Jumbo Supermarket
Noorderhagen, Roomweg
31
Market “open air”
G.J. van Heekplein
Health
Recreation/culture
51
Sports center Twente University
Building number 49, Information Desk tel. 0534891148
52
Squash Citadel
Olympialaan 75
53
Aquadrome Swimmingpool
J.J. van Deinselaan 2
54
Swimmingpool “Het Slagman”
Park de Kotten 325, tel. 0534352817
10
55
Ice skating rink
11
Centre Pharmacy Enschede
Beltstraat 43a, tel. 0534314664
32
Landewé, (2nd hand) bike shop
Broekheurnerweg 62
56
Football stadium “Fc Twente”
12
HDT-O-emergency Post
Haaksbergerstraat 55, tel. 0885551188
33
Snellers, (2nd hand) bike shop
Haaksbergerstraat 122
57
Cricket, fieldhockey and golf “club PW”
Maatmanweg 31, tel. 0534353424
34
Ten Tusscher, (2nd hand) bike shop
Oldenzaalsestraat 340
58
Grote kerk (church)
Oude Markt 31
Health Centre Veldpoort
Nassaustraat 20, tel. 0534324207
14
Dental care, Billet tandartsen
Bisschopsstraat 8, tel. 0534324436
15
Dental care, Bes-tand Beheer
Oosterstraat 2-25 (3rd floor), tel. 0534323165
16
rval
Westte
eg
Weste
terval
59
Cinema Concordia
Oude Markt 15
30
Police Station
Hermandad 2, tel. 09008844
60
Muziekkwartier (theatre)
Wenninkgaarde 40 - 42, tel. 0534858585
Dental care, tandartsenpraktijk De Bont
Parkweg 25, tel. 0534317070
31
Municipal Office
Hengelosestraat 51, tel. 0534818181
61
Muziekcentrum Enschede (music theatre)
Noorderhagen 27
17
GGD-Occupational Health Centre
Nijverheidsstraat 30
32
International School Twente (IST)
Prinsestraat 10 and
Staringstraat 15, tel. 0534319652
62
Oude Markt
Bars, disco’s and restaurants
18
Travel Health Clinic
Gezondheidscentrum Oosterpoort
Oosterstraat 2-25, tel. 0900-2904900
33
Library (public)
Pijpenstraat 15, tel. 0534804804
63
Cinestar Cinema
Colosseum
19
Midwife Practice
Van Deinselaan 18, tel. 0534318948
63
Kartplaza Actionworld
Karting, bowling, adventure, paintball, diving
Colosseum
Administration
t
aa
str
ink
Af
Travel
Commerce
40
Railway station
Stationsplein 33, tel. 09009292
21
ABN Bank
Stationsplein 5
41
Railway station
Drienerlo
70
Bus, line 1 + stops
22
RABO Bank
Raifeisenstraat 75, Boulevard 1945 345
42
Busstation
Stationsplein
71
Bus, line 8 and 9 + stops
23
GWK Exchange Office for foreign currency
Stationsplein 33, tel. 4316608
43
VVV Tourist Information Office
Stationsplein 1, tel. 0534323200
24
Peter Hu Asian Supermarket
De Klomp
44
ANWB (Dutch Automobile Association)
Edo Bergsmalaan, tel. 0534323700
N35
Bo
71H
Soccer
Hospital (Medisch Spectrum Twente / MST)
Haaksbergerstraat 55, tel 0534872000
13
G.J va
Heekpa
71
Roessingh Medical Centre
Roessinghbleekweg 33
Indoor Soccer (Wednesday, contact Javier Morales)
Indoor Sports (Sunday)
Bus UT to City Center
en
g
Tubantiasing
el
1
University of Twente Campus
Drienerlolaan 5, tel 0534899111
rkw
l Pa
70
Vo l k s p a r k
Pa thmossingel
University of Twente, ITC faculty
Volkspa
arrksin
ge
Auke Vleerstraat
71
32
at
tra
ers
g
r
e
sb
ak
Ha
Ge
EXPLORING ENSCHEDE AND THE NETHERLANDS
Staringstraat
34
Ha Ko
aks rte
ber
ger
str.
l
ge
siingel
Oliemolens
gel
lands
in
Ho
ge
Ha
ak
sb
erg
ers
tra
at
Celebes
straat
Woold
riksw
eg
Mooienhof
Ledeboerstraat
Spelbergsweg
Soendastraat
29
Kuipersdijk
Soccer
52
park
Te n n i s
Soccer
Perikplein
29
B
g
twe
Zuiderval
l
inge
viks
Var
19
tr.
ms
44
Kuipersdijk
Ha
ak
sb
erg
ers
tra
at
10
Perikweg
at
stra
Belt
12
Wooldriks
Blijdestijn
park
22
11
tfer
Boulevard 1945
29
Soccer
HJ van
Gronauses
traat
See detail map
53
te
Ach
Ge
t
as
erd
Mooienhof
oc
he
Lo V
en an
sh
of
nz
aa
lse
st
ra
at
O
strlada
et
aer
4
aat
Oldenzaalsestr
Ripp
33
Boule
vard 1
945
24
Heekplein
Boulev
ard 194
5 31
Koningstraat
r.
sin aat
tr
mas
Blekerstraat
at
De p
m
Langestr. Klo
e
fj
o
H
‘t
r
3
13
ra
27
r.
25
26
nst
17
10
ave
33
58
62
30
r
dsg
Sta
Oude 59
Markt
aat
gestr
Lan
t
Korten
61
Noorde
rhagen
traat
Wals
gen
erha
Zuid
30
aa
32
Em
70 71
etfertsing
el
an
mpla
Tro
str.
len
Ga
Van
t
traa
i d ss
st r
14
Prinsest
Laso
nders
ingel
40
28
plaan
Trom
Laares
ge
los
es
tra
at
16
Soccer
e
Nijverh
42
erda
R ipp
at
tra
ers
ing
urn
De
n
odde
23
nzaalsestraat
Olde
40
43
Stationsplein 21
De He
urne
aat
elweg
Parall
60
Korte str.
se
Hengelo
in s tr
Bisschopsstraat
l
ge
psin
ka m
enstraat
Mol
31
eg
Parkw
an
ark
straat
15 18
V.
L
se
n
Rai
ffe
is
Hengelose
2
30
s
t
rstraa
He
ng
elo
se
str
aa
t
F o r tu
Olde
nzaa
lsestr
.
at
22 a
tr
ninge
D e ur
Bod
den
kam
pstr
.
33
63
64
EXPLORING ENSCHEDE AND THE NETHERLANDS
SHOPPING
OPENING HOURS STORES CITY CENTRE
DEPARTMENT STORES
Monday
13.00 – 18.00
The national chains are V&D, Hema and Bijenkorf.
Tuesday
09.00 – 18.00
V&D has more departments and a larger selection,
Wednesday
09.00 – 18.00
but is more expensive than Hema. Bijenkorf has the
Thursday
09.00 – 21.00
reputation for being the most fashionable and most
Friday
09.00 – 18.00
expensive.
Saturday
09.00 – 17.00
Sunday
12:00 - 17:00
(first Sunday of the month only)
SPECIALTY SHOPS
Other national chains specialise in particular sectors.
Prices in chain stores tend to be lower than those of
SUPERMARKETS
their local competitors.
•
Aldi supermarket (Haaksbergerstraat 202,
Household goods: Blokker, Xenos
Deurningerstraat 101)
Drugstores selling cosmetics, toiletries, and health-
•
Lidl supermarket (Brinkstraat 366)
care products: Kruidvat, Etos
•
Jumbo (Noorderhagen 75)
Electronics: Mediamarkt, BCC
Mon - Fri 08.00 – 20.00
Bicycles and repair kits: Halfords, Profile.
Saturday 08.00 – 18.00
Sunday 16:00 - 19:00
SALES AND DISCOUNT
Uitverkoop (sale), reclame (on offer) or korting
OPEN AIR MARKET
(discount) means there are special offers and price
The Enschede open air market (every Saturday
reductions available on various items. Bargaining is
at Van Heekplein) offers fresh fruits, vegetables
not customary in the Netherlands: you are expected
and more. Bargaining is not possible when
to pay the marked price.
prices are displayed. The best prices can be
obtained late on Saturday, when traders try to
SHOPPING BAGS AND TROLLEY
sell the last of their stock. Bear in mind that you
When shopping, remember to bring a shopping bag.
can't choose the fruit or vegetables; the trader
In supermarkets you must pack your own groceries.
does this. You should check that the quality
The supermarket provides plastic shopping bags, but
is acceptable before paying. The best way to
they are not free. Also remember to use the shopping
find the best prices is simply to shop-around.
trolley or basket provided in the supermarket. You
Apart from the approved market area, it is not
must pay deposit on the trolley, which is returned
customary to sell things in the street in the
when you return the trolley. If you do not use a trolley
Netherlands.
or basket, shop assistants and cashiers are entitled to
check your bag for shoplifting. You are not allowed to
take a shopping trolley or basket home.
EXPLORING ENSCHEDE AND THE NETHERLANDS
RELIGION
TAX-FREE
BUDDHIST
Look for ‘tax-free for tourists’ logo on shop
SPe Student Chaplaincy
fronts. This means that when you purchase
T: +31 (0)53 489 2369
goods during your stay in Holland you are
E: spe@so.utwente.nl
entitled to reclaim the value-added-tax (VAT,
in Dutch BTW) of that item, if you export the
ISLAMIC
product within three month of the purchase
Islamic Association Enschede
date. Ask the store for the appropriate form and
Location: 2e Emmastraat 50, Enschede
have it stamped by the Dutch customs upon
T: +31 (0)53 435 1078
leaving the Netherlands.
JEWISH
Take the cost of transport into account when
Synagoge Enschede
buying things to take back to your home
Location: Prinsestraat 18, Enschede
country. This could mean either postage,
T: +31 (0)53 432 4507
shipping costs, or excess weight charges at the
E: info@synagoge-enschede.nl
airport.
W: www.synagoge-enschede.nl
POST & MAIL
ROMAN CATHOLIC
Dutch postal services are integrated into shops
H. Jacobus de Meerdere
all over the country. For stamps, sending parcels
Location: Oude Markt, Enschede
and other postal services please visit one of the
Service: every Sunday at 09:30
following stores:
•
•
•
Jumbo supermarket, Nooderhagen 75,
PROTESTANT
Enschede
ITC Hotel
Albert Heijn supermarket, Van Heekplein 63,
Location: Boulevard 1945 4, Enschede
Enschede
Service: every Sunday 10:30
Ako, Stationsplein 33, Enschede
E: chaplain@planet.nl
65
66
EXPLORING ENSCHEDE AND THE NETHERLANDS
NATIONAL HOLIDAYS
First Christmas Day 2012
25 December 2012
Second Christmas Day 2012
26 December 2012
New Years Day
1 January 2013
Good Friday
29 March 2013
First Easter Day / Easter Sunday
31 March 2013
Second Easter Day / Easter Monday
1 April 2013
Queen's day (Koninginnedag)
30 April 2013
Liberation Day (Bevrijdingsdag)
5 May 2013
Ascension Day (Hemelvaartsdag)
9 May 2013
First Pentecost Day
19 May 2013
Second Pentecost Day
20 May 2013
EXPLORING ENSCHEDE AND THE NETHERLANDS
67
BICYCLE
The preferred way to cover short to medium
BUYING A BIKE DURING THE
distances in the Netherlands is by riding your
INTRODUCTION PERIOD
bike. Bicycles are quite convenient in urban
You can buy a second hand bike during the
areas, are cheaper and often faster than
introduction days for international students.
travelling by car or bus. You can find guarded
Alternatively, visit one of the second-hand bike
parking facilities (rijwielstalling) at Enschede
stores in Enschede mentioned here. A second-
central station (paid) and rijwielstalling de Graaf
hand bike costs between €30 and €150, less
(Brammelerstraat; free).
than half the price of a new bike. It is best to buy
an inexpensive second-hand bicycle, as a new
LOCKING YOUR BIKE
expensive-looking bicycle may get stolen.
Always attach your bike to a tree or other
solid object with a decent lock (around €20).
GENERAL ROAD RULES FOR CYCLISTS
Make sure your bicycle lights and reflectors are
Dutch road rules are consistent with those in most
working (€20 fine) and obey the traffic rules (€50
European countries. These are the most important
fine or more). You are not allowed to ride your
general traffic rules in the Netherlands:
bike in certain areas, especially in the city centre.
•
Drive on the right, overtake on the left.
•
Unless stated otherwise, give priority to traffic
approaching from the right.
SECOND HAND BIKE SHOPS
•
Snellers Tweewielers BV
supposed to stop for you, but be careful just
Location: Haaksbergerstraat 122,
Enschede, T: +31 (0)53 432 2223
As a rule, cars turning across your path are
in case.
•
Motorcycle drivers and passengers must wear
crash helmets.
Ten Tusscher Fietsenwinkel
Location: Oldenzaalsestraat 340,
•
Cyclists may ride two abreast.
•
Pedestrians use pavements or footpaths;
Enschede, T: +31 (0)53 435 8219
cyclists keep to cycle tracks. Cycling through
pedestrian areas can result in a €20 fine.
Landewé Fietsen
Location Broekheurnerweg 62,
Enschede, T: +31 (0)53 431 5952
•
Stop for pedestrians on pedestrian crossings.
•
Signal with your arm when turning.
•
Your bicycle must have working head- and
taillights and reflectors.
Don’t buy a bike off the streets: if a stranger approaches you and offers to sell you a bicycle
for less than € 25, don’t buy it. It’s probably stolen, and you too will be breaking the law if you
accept it.
68
EXPLORING ENSCHEDE AND THE NETHERLANDS
PUBLIC TRANSPORTATION
BUS
TRAIN
A relatively cheap way to travel in Enschede and
The fastest way to travel between cities is by
the Twente area is by bus. You can buy a paper
train. Buy a ticket at the NS Service Desk at
ticket from the bus driver, but it’s cheaper to use
central station’s ticket desk or at the ticket
an OV-chipkaart.
machine (Dutch bank card only). A train ticket is
valid only on the day you bought it and only in
You can reach the University of Twente by bus
the direction of your destination. You can also
if you depart from Enschede Central station and
buy a ticket without date, and stamp it on the
take bus number 1 marked Universiteit. Bus 1 can
day of your trip at the station’s yellow stamp
have two directions; ask the driver to make sure
machine.
you are in the right bus. If you want to travel to
the centre of campus or get to the International
OFF PEAK DISCOUNT
Office, get off at the Bastille bus stop.
To receive a 40 % off-peak discount on train
tickets for you and up to three fellow passengers,
apply for ‘dal voordeel’-discount (€50 per year).
Dal voordeel-discount is not valid during peek
hours (weekdays between 06:30 - 09:00 and
16:00 - 18:30). You may also receive a 40 % offpeak discount when travelling with someone
who has a Student OV Card. Visit www.ns.nl or
the NS Service Desk at the Enschede central train
station for more information.
•
Intercity trains only stop at large railway
stations, stop trains stop at all railway
stations.
•
Few trains in the Netherlands run at night
time; Enschede has no night trains.
•
Make sure you have a valid ticket with the
right date and destination on it; fines are
€35 plus the ticket price.
•
The website of the Dutch Railways (www.
ns.nl) is available in English and provides
information about timetables, timetable
changes and prices.
EXPLORING ENSCHEDE AND THE NETHERLANDS
69
OV-CHIPKAART
The OV-chipkaart is the payment method for
CHARGING YOUR OV-CHIPKAART
public transport in the Netherlands. The smart
Charge your OV-chipkaart with travel credit using
card is the size of a bank card and contains an
your bank card (Maestro) and PIN number at a
invisible chip. With an OV-chipkaart you do not
railway station vending machine or ticket office.
need to buy individual tickets. You load the card
If you have a personal OV-chipkaart, you can
with credit in euro’s or with travel products such
also select the auto reload option, to ensure you
as single journey or a monthly subscription and
always have sufficient travel credit.
you are ready to travel.
USING YOUR OV-CHIPKAART
HOW TO GET YOUR OV-CHIPKAART
To use your OV-chipkaart, swipe the card past
Two types of cards are available: a personal or
the card reader marked with the ov-chipkaart-
anonymous OV-chipkaart. The personal OV-
logo whenever you get on the bus, tram, metro
chipkaart provides additional security features
or train (checking in). The sound and light signal
and more options for (re)charging.
indicates that your card has been read. When you
reach your destination, swipe the card past the
You can buy an anonymous OV-chipkaart
card reader again before getting off the bus, tram,
(€7,50) online, at a railway station ticket office or
metro or train (checking out).
vending machine. You can purchase a personal
OV-chipkaart (€7,50) online at www.ov-chipkaart.
Make sure you check out and in again when
nl, if you have a Dutch bank account.
transferring from any one type of transport to
another (e.g. from bus to train). When transferring
from one train/bus to another.
For all information about the OV-chipkaart please
visit www.ov-chipkaart.nl
Keep an eye out for NS dagkaart (NS day card) tickets: these €16 tickets allow unlimited
train travel for one day for one person. The NS dagkaart is occasionally sold at Albert
Heijn Supermarkets, Blokker stores or Hema stores. Also, check the UT Marketplace
Facebook Group for students looking to sell their NS dagkaart www.facebook.com/groups/
utwentemarketplace/
70
EXPLORING ENSCHEDE AND THE NETHERLANDS
DAY TRIPS IN THE NETHERLANDS
TO AMSTERDAM
TO ARNHEM: BURGERS’ ZOO
The Intercity train to Amsterdam leaves from
Zoological gardens, indoor bush, desert and
Enschede railway station every hour (see train
safari park, plus an exhibition on the tropical
schedule). When you arrive at Amsterdam Central
rainforest and an artificial desert environment.
(CS), you can get more information at the VVV
Good train and bus connections. Train to
office right outside the station. An information
Arnhem; at Arnhem railway station take the
desk is located in front of Amsterdam Central
(electrically powered) trolley-bus that will stop
station for inquiries about public transport.
right at the entrance to Burgers’ Zoo. If you travel
by train, you can buy an all-in-one ticket for the
Amsterdam, the official capital, is the social,
train, trolley-bus and entrance fee. Please check
cultural and tourist centre of the Netherlands.
at the railway station. From Enschede there is
Its theatres, concert halls, museums, and cafés
also a good bus connection (check the timetable
are world-famous. The city’s bustling liveliness
at the bus station).
and its live-and-let-live attitude towards deviant
W: www.burgerszoo.nl
behaviour live up to the international reputation.
Do not let Amsterdam’s atmosphere fool you
TO EMMEN: NOORDERDIERENPARK
into thinking that Dutch society is promiscuous.
Emmen Zoo has a South American aviary, African
Although the Dutch are very tolerant, most people
wildlife and a tropical surprise of more than 1,500
live moderate, orderly lives. Amsterdam is the
butterflies! It is about a 10 minute walk from
extreme rather than the norm.
Emmen railway station to the zoo.
W: www.holland.com
W: www.dierenpark-emmen.nl
Places of interest include:
TO DEVENTER
•
Madame Tussaud’s Scenerama Wax museum
A historic Hanseatic town with an impressive
located on the Damrak: a five-minute walk or
waterfront along the river IJssel, Deventer is a
the first stop by tram from the central railway
lovely city to visit. Connections are excellent
station.
and it takes about 45 to 50 minutes to travel
The Rijksmuseum, housing famous
from Enschede to Deventer by either car or
paintings by Dutch painters, located at
train. Suggestions: the Toy and Tin Museum; ‘De
42 Stadhouderskade: take the tram that
Waag’, explaining the history of Deventer; and
stops behind the museum (exit stop:
various interesting exhibitions, for example, of
Hobbemastraat) from the central railway
topographic paintings of Deventer.
station.
W: www.vvvdeventer.nl
•
EXPLORING ENSCHEDE AND THE NETHERLANDS
71
TO THE DUTCH ISLANDS
TO LISSE, KEUKENHOF
To visit one of the Dutch islands (Texel, Vlieland,
The Keukenhof measures 32 hectares, which
Terschelling, Ameland and Schiermonnikoog),
makes it the world’s largest spring garden. This
ask for a combined ticket for train, bus and ferry.
flower park has welcomed flower lovers from
Check with the information desk at the railway
all over the world for the past fifty springs. They
station and consult the tourist information office.
come to admire over seven million colourful bulb
W: www.wadden.nl
flowers. Keukenhof’s surprising spring program
offers many hours of enjoyment in various
TO APELDOORN: PALACE HET LOO
flowerbeds, gardens and indoor exhibitions.
Members of the Dutch royal family occupied this
W: www.keukenhof.nl
country residence for some 300 years. In 1984
Queen Beatrix officially turned it over to the state
TO THE HAGUE
after which is was remade into a museum. The
The Hague (Den Haag) is the seat of government
entire estate, including the formal gardens and
and diplomacy, and the residence of Queen
horse stable, has been fully restored to its 17th
Beatrix, the Head of State. Interesting places
century splendour, a process that took seven
to visit in The Hague include Madurodam, an
years. At Apeldoorn railway station you can take
open-air museum that shows the Netherlands
a bus that stops near to the palace.
in miniature, and the Binnenhof, where the
W: www.vvvapeldoorn.nl
Ridderzaal and the Dutch Parliament are located.
W: www.denhaag.com
TO UTRECHT
This surprising and friendly city boasts cultural
TO ROTTERDAM
and historical highlights. The city’s ultimate
Rotterdam is the nation’s industrial and
symbol is the beautiful Dom Tower. In addition,
commercial centre, its Europort is the largest
Utrecht offers great shopping and pleasant
European port with container terminals and
sidewalk cafés. Utrecht railway station is adjacent
bulk transit terminals. The modern city features
to a large shopping centre. At the station follow
lively shop-ping malls and interesting museums
the signs to the tourist information office to get
such as the Boymans van Beuningen gallery, the
a city map.
Architecture Centre, and the Kunsthal.
W: www.utrecht.nl
W: www.rotterdam.info
72
EXPLORING ENSCHEDE AND THE NETHERLANDS
CHANGE OF ADDRESS
When you change your address you need to
STEP 3: INTERNATIONAL OFFICE & AON
inform authorities accordingly. Please follow the
Inform AON of a change in address by sending an
steps below to successfully communicate changes
email to International Office. Your new address
in your address.
information will be passed on to AON.
E: international@so.utwente.nl
STEP 1: MUNICIPALITY & IND
If you are moving within Enschede or Hengelo you
STEP 4: CENTRAL STUDENT
need to inform the municipality of your change
ADMINISTRATION & STUDIELINK
in address. Please make an appointment at your
Visit the Student Service desk in the Vrijhof
municipal office (Dutch ‘Stadskantoor’). Bring
building to inform them of your change in
the rental contract of your new accommodation
address or visit the website.
and passport with you to the appointment. The
W: www.utwente.studielink.nl
municipality will inform the Dutch Immigration
Office (IND) of your new address.
Stadskantoor (municipal office) Enschede,
Hengelosestraat 51, Enschede.
T: 14053
Stadskantoor (municipal office) Hengelo,
Hazenweg 121, Hengelo.
T: 14053
STEP 2: ABN AMRO BANK
If you have a bank account at ABN AMRO bank,
please inform the bank by visiting their local
office (Stationsplein 8, Enschede). Remember to
bring your passport and new address information
with you. Alternatively, change your address
information online at the ABN AMRO internet
banking website.
EXPLORING ENSCHEDE AND THE NETHERLANDS
73
PART-TIME JOBS IN THE NETHERLANDS
As an international student in the Netherlands
WORK PERMIT AND RESTRICTIONS
you might want to take a part-time job, just as
•
EU/EEA citizens (except Bulgaria and
Dutch students do. However, your position as a job
Romania) and Switzerland do not need a
applicant is somewhat different from that of Dutch
work permit. There is no restriction on the
students.
number of hours you are allowed to work.
•
Citizens of Bulgaria and Romania need a
FORMALITIES AND RULES
work permit. Your employer or employment
As an international student looking for a job you
agency must apply for your work permit: you
will have to take into account certain practical
cannot do this yourself. There is no restriction
restrictions. Students with a lack of Dutch fluency
on the number of hours you are allowed
often find it hard to find a part-time job. If you are
to work, but simplified rules for obtaining
enrolled in an English-taught programme and
a work permit apply for students working
don’t speak Dutch, certain jobs will be out of your
either 10 hours a week or full-time during the
reach. But even if you do speak some Dutch, some
summer months June, July and August only.
jobs simply require the fluency of a native speaker.
•
All other students need a work permit.
Always make sure you know about the relevant
Dutch immigration law restricts the number
requirements and rules when looking for a job.
of hours you may work. You may either do
seasonal work full-time (but only in June,
DIFFERENCES IN HEALTH INSURANCE
July and August), or you may work part-time
If you are employed in the Netherlands (i.e.
throughout the rest of the year (but no more
paying payroll tax) you are not eligible for AON
than ten hours a week); you may not do both.
ICS complete insurance or other private insurance
Your employer or employment agency must
packages. This means that as an employee you
apply for your work permit: you cannot do
need to change your health insurance policy to
this yourself.
a basic health insurance (e.g. AON Basic Health
Insurance; see page 18). This rule applies to
For more information about part-time jobs, visit
everyone (including students with an EU Health
www.studyinholland.nl or contact International
Insurance Card), regardless of how many hours
Office.
you work per week. You are advised to take this
into consideration when looking for a job, as basic
health insurance may be more expensive than your
current insurance. If you intend to work part-time
on and off, make sure you choose an insurance
company that allows you to switch between
private and basic health insurance.
74
SUPPORT & CONTACT
SUPPORT & CONTACT INFORMATION
75
Faculty internationalization coordinators
76
International Office
76
Student service desk
78
Student counselling service
79
Learning Dutch
81
Student rights & student charter
82
Graduation support
83
Code of conduct
SUPPORT & CONTACT
75
FACULTY INTERNATIONALIZATION
COORDINATORS
Every faculty employs internationalization
FACULTY OF SCIENCE AND TECHNOLOGY
coordinators, who can provide you with
Ing. H.A. Akse
information about all kinds of study related
E: h.a.akse@utwente.nl
issues. The internationalization coordinator
T: +31 (0)53 489 2886
should be one of persons most important to you.
Room: HT 615
FACULTY OF BEHAVIOURAL SCIENCES
SCHOOL OF MANAGEMENT AND
Mr. J.M.J. Nelissen
GOVERNANCE
E: j.m.j.nelissen@utwente.nl
I. van Haare, MSc.
T: +31 (0)53 489 3588
E: i.vanhaare@utwente.nl
Room: CU C104
T: +31 (0)53 489 2874
Room: RA 1161
FACULTY OF ELECTRICAL ENGINEERING,
MATHEMATICS AND COMPUTER SCIENCE ITC FACULTY
Drs. J. Schut
ITC Student Affairs
E: j.schut@utwente.nl
Ms. Theresa van den Boogaard
T: +31 (0)53 489 4350
Ms. Bettine Geerdink
Room: ZI A108
Ms. Marie-Chantal Metz
Location: ITC Building, rooms 1-120/124
FACULTY OF ENGINEERING TECHNOLOGY
Office hours: Mon - Fri between
Dr. Ir J.G. Ferwerda
10:00 and 13:00
E: j.g.ferwerda@utwente.nl
E: studentaffairs@itc.nl
T: +31 (0)53 489 3398
W: http://www.itc.nl/study
Room: HR Z-212
76
SUPPORT & CONTACT
INTERNATIONAL
OFFICE
STUDENT SERVICE
DESK
The International Office of the University of
The Student Service desk is a general service
Twente is a faculty independent general office
desk for all UT students regarding questions
for all international students’ general needs
about admission, enrolment, tuition fees, student
and questions and helps you arrange important
card, Xtra card, complaints, suggestions and
formalities regarding scholarships, housing, visa
other matters related to your study at the UT.
and bank account. International Office contributes
to the internationalization policy of the University
of Twente and facilitates incoming as well as
outgoing mobility. Students can visit International
Office for:
•
information about study- and research
possibilities abroad;
•
assistance arranging visa formalities, finding
accommodation and formalities upon arrival
(incoming students);
•
advice and information on aspects of
internationalization;
•
admission of incoming exchange students;
•
information on partner universities and
organizations abroad;
•
scholarship information.
International office
Campus location:
Student Service desk
Bastille building room 320
Campus location:
Office hours:
Vrijhof building room 239b
Mon - Fri between 09:00 and 17:00
Office hours:
T: +31 (0)53 489 5424
Mon - Fri between 09:00 and17:00
E: internationaloffice@utwente.nl
T: +31 (0)53 489 2124
W: www.utwente.nl/internationalstudents
E: studentservices@utwente.nl
W: facebook.com/groups/utinternational
W: www.utwente.nl/so/studentservices
Twitter: twitter.com/UTInternational
SUPPORT & CONTACT
77
Join the UT International Facebook Group and stay in touch with upcoming students, current
students and alumni: www.facebook.com/groups/utinternational
Visit www.utwente.nl/internationalstudents for news, information about visa, housing, bank
account and other practical information.
78
SUPPORT & CONTACT
STUDENT COUNSELLING SERVICE
Even though studying in a new country can be
PRIVACY/CONFIDENTIALITY
lots of fun, it’s perfectly normal to experience
All counselling sessions are strictly confidential.
difficulties in adjusting to your new life and
Student psychologists are bound to a privacy
environment. It can be difficult to make new
regulation register by the Dutch Institute
friends, government regulations can be confusing
of Psychologists. This register states that
or your studies are not progressing as planned.
information cannot be passed on to a third party
It is very common for international students to
without the explicit consent os the student.
sometimes feel lonely and a bit lost during their
These regulations can be consulted at the SCS
studies abroad. The UT Student Counselling
information desk.
Service (SCS) supports international students in
managing expectations, feelings of loneliness and
Students can visit a student counsellor free of
study delays resulting from adapting to life in the
charge.
Netherlands.
Other students have visited SCS for help with
adopting to life in the Netherlands, managing
expectations about culture or education,
managing study delays, problems concentrating
on their studies, dealing with (government)
administration or complicated regulation,
On campus Student Counselling
issues involving family matters or personal
Campus location: Bastille building, first
circumstances, questions about financial support
floor, red desk
due to exceptional circumstances, and overall
Office hours: Mon - Fri between 08:30
feelings of loneliness or discomfort.
and 17:00
T: +31 (0)53 489 2035
Whether your problem is vague or clear, everyone
is welcome to make an appointment with the
Off campus Confidential Advisors
student psychologist. SCS aims to locate the
Mr. Rens Brinkman,
source of the problem and help solve it. It is
ITC building, room 1-169
always a good idea to visit SCS if you feel you
E: brinkman@itc.nl
need a bit of help or advice. Finding ways to
improve your study abroad experience in an early
Ms. Marion van Rinsum
stage will benefit your whole stay at UT.
ITC building room: 2-114,
E: rinsum@itc.nl.
SUPPORT & CONTACT
79
LEARNING DUTCH
TCP DUTCH LANGUAGE COURSE
ESN LANGUAGE EXCHANGE PROGRAM
Even though the Dutch are known for
Would you like to learn Dutch in a comfortable, flexible
having sufficient conversational English
way from a fellow Dutch student? And are you willing to
skills, you will find it useful (and perhaps
teach him or her your native language in return? Then
fun) to learn some Dutch yourself.
you should join the ESN Language Exchange Program
(LEP).
The UT’s Language Coordination Centre
(TCP) offers Dutch Language course for
This program, co-powered by the Student Union,
international students. Learning to speak
facilitates students in teaching each other their native
Dutch can also improve your interaction
language. You teach your language to a Dutch student,
with Dutch students and improve your
and in return he or she will teach you Dutch. Because
interaction in class.
you work in small groups, you get to decide how often
you meet and what words or phrases you would like to
learn: it’s all up to you!
Contact ESN’s language coordinator if you need some
TCP Language Centre
help and to borrow Dutch study materials. Visit the LEP
Contact person: Ms. Lianne Peper
website to register for the program and start contacting
Campus location: Vrijhof room 207
potential study partners right away.
T: +31 (0)53 489 2040
E: tcp@utwente.nl
W: www.esntwente.nl/content/language-exchange-
W: www.utwente.nl/tcp
programme
E: language@esntwente.nl
80
SUPPORT & CONTACT
SOME USEFUL DUTCH WORDS
baker(y)
bar
bakker
bar
barber
kapper
bicycle
fiets
bookshop
breakfast
bus
boekenwinkel
ontbijt
bus
bus stop
bushalte
butcher
slager
market
milkman
milk
motorcycle
Mr., sir
Mrs., madam
Ms.
municipality
no
cafe/pub
cafe
nurse
car
auto
pharmacy
church
kerk
police station
cinema
bioscoop
city hall
stadhuis
coffee
day after tomorrow
koffie
overmorgen
dentist
tandarts
dinner
warme maaltijd
Dutch
Nederland
English
fish shop
flower shop
general physician
Engels
viswinkel
bloemenzaak
(huis)arts, dokter
good afternoon
goede middag
good evening
goeden avond
good luck
good morning
greengrocer
veel succes
goede morgen
groenteboer
post office
right
see you later
shoe shop
shop
station (train)
straight ahead
tea
thank you
theatre
markt
melkboer
melk
motorfiets
meneer
mevrouw
mejuffrouw
gemeente
nee
zuster
apotheek
politiebureau
postkantoor
rechts
tot ziens
schoenenwinkel
winkel/zaak
station
rechtdoor
thee
dank u wel
schouwburg, theater
to dance
dansen
to drink
drinken
to eat
to walk
eten
wandelen, lopen
today
vandaag
tomorrow
morgen
have a nice trip
goede reis
tomorrow afternoon
hospital
ziekenhuis
tomorrow evening
morgenavond
if you please
alstublieft
tomorrow morning
morgenochtend
information
inlichtingen
left (direction)
library
liquor shop
links
bibliotheek
slijterij
tonight
train
yes
yesterday
morgenmiddag
vanavond
trein
ja
gisteren
SUPPORT & CONTACT
81
STUDENT RIGHTS & STUDENT CHARTER
Your right as a student are outlined in the
READABILITY
Student Charter. The Student Charter and its
Because the Student Charter is an official
regulations govern your rights as a student and
document you may use to claim your rights,
the way we treat each other at the University of
most of it is written in formal legal language. This
Twente. It contains a description of the rights
may make it difficult to read but, from a legal
and obligations of students on the one hand and
perspective, such language is unavoidable. In
the University of Twente on the other.
an effort to make things clearer, examples are
occasionally given or procedures are described
CONTENTS
in greater detail. If you would like to obtain more
The Student Charter describes rules and
information on topics covered in the Students’
regulations regarding enrolment, tuition
Charter, please contact Student Counselling
fees, programme structure, language of
Service. The same applies if you wish to consult the
instruction, timetables, student counsellors and
original legal wording of the Higher Education and
psychologists, complaints procedures, house
Research Act (WHW).
rules and financial support.
WHERE TO FIND THE STUDENT CHARTER
TWO SECTIONS
The institutional section of the Charter can be
The Charter consists of (1) an institutional
viewed online. The programme section is available
section, which contains the rights and
from your programme’s Office of Educational
obligations that apply to the majority of
Affairs.
students and (2) a programme section which,
in combination with the Education and
W: www.utwente.nl/internationalstudents/
Examination Regulations (OER), includes the
contact/
rights and obligations specific to each study
programme.
82
SUPPORT & CONTACT
GRADUATION SUPPORT
If your studies are delayed you might be eligible
RAVIS GRADUATION SUPPORT
for financial support to complete your studies.
If you are enrolled in a regular, croho certified
Eligible candidates may apply for graduation
UT Bachelor or Master programme you might be
support within three months after the end of the
eligible for RAVIS graduation support under the
recognised circumstance on which you based your
following circumstances only:
support application.
1.
board functions recognized by the UT
Graduation Support Regulation
AM I ELIGIBLE FOR GRADUATION SUPPORT?
2.
Eligibility for graduation support is in part based
3.
on the circumstances that affected your study
illness and pregnancy
death of partner, parents, children or
siblings.
progress:
For more information about graduation support
1.
illness, psychological problems or pregnancy
visit the international students website.
2.
physical, sensory, or other function disorders
3.
special family circumstances
W: www.utwente.nl/internationalstudents/
4.
recognised board functions: collective
contact/
fixed support to be requested by societies/
5.
6.
7.
8.
9.
organizations or individual students
ITC STUDENT ASSISTANCE FUND
top-level sport (to be recognized by the UT
The ITC student assistance fund supports ITC
sports council)
students who face financial problems due to
top-level arts (to be recognized by the UT arts
serious illness, death of family member or theft.
council)
You may apply for a financial contribution if your
your study programme has insufficient
insurance or employer does not cover the costs
educational feasibility
of your claim.
your degree programme loses its
accreditation
This fund operates completely independent
other circumstances not mentioned
of ITC and financial problems should first be
here, where not granting graduation
discussed with an ITC Student Affairs and
support would be considered extremely
Support officer. The fund board Fund decides if
unreasonable.
financial assistance will be provided. Financial
assistance will only cover costs partly. For more
information contact Corné van Elzakker (e:
elzakker@itc.nl).
SUPPORT & CONTACT
83
CODE OF CONDUCT
The University of Twente has signed the Code
The information provided by the educational
of Conduct for international students in Dutch
institutions to international students on the basis
higher education. This document sets standards
of the Code of Conduct must be in English, in the
for Dutch higher education institutions in their
language used for the study programme, or in
dealings with international students.
the native language of the international student.
The educational institution must make clear what
By signing the Code of Conduct, the UT offers
services it provides to international students,
international students a guarantee of the quality
such as help with obtaining a visa and a residence
of their programmes, student recruitment,
permit, housing, introduction sessions and
selection and counselling procedures.
student counselling. In their information materials,
educational institutions must specify clearly what
PROVIDING INFORMATION TO
the associated costs for the services are.
INTERNATIONAL STUDENTS
The Code of Conduct requires educational
The full version of the Code of Conduct can be
institutions to provide timely, reliable and easily
found on the UT website.
accessible information to international students
about their study programmes. Specifically,
W: www.utwente.nl/internationalstudents/
this includes information such as accreditation
contact/
status, quality, admission requirements as well as
many more important rules and procedures for
international students.
84
UPON DEPARTURE
UPON DEPARTURE
85
To do upon departure
86
Working in NL after graduation
UPON DEPARTURE
85
TO DO UPON DEPARTURE
When you have finished your studies at the UT,
DEREGISTER AT THE MUNICIPALITY (GBA)
it is important that you complete the following
If you are leaving the Netherlands (or moving to
formalities.
another Dutch city) you must deregister at the
GBA (Municipal Register of Enschede). Download a
UT DE-ENROLMENT
‘declaration leaving Enschede’ from www.utwente.
Upon departure you must arrange your de-
nl/internationalstudents/departure, fill in the form
enrolment at the UT (not applicable for exchange
and hand it in at the Stadskantoor (Hengelosestraat
students). If your de-enrolment is not arranged
52) or send it to publiekszaken@enschede.nl.
in time, you will continue to be charged tuition
fees. Please visit Student Service desk (Vrijhof
CANCEL YOUR HEALTH INSURANCE
building) to arrange your de-enrolment.
Cancel your health insurance by sending an email
to internationaloffice-visa@utwente.nl with your
EXPIRATION OF RESIDENCE PERMIT
departure date. Be sure to file your insurance
If you have a residence permit for your stay in
claims before leaving.
Netherlands, please note its expiration date (as
stated on your residence permit card). After this
RETURN LIBRARY BOOKS
expiration date you are allowed to stay in the
Do not forget to return any book you may have
Netherlands for 28 more days. However, you are
borrowed from the UT/public library.
not allowed to leave the country and re-enter the
Netherlands on the same residence permit.
ITC STUDENTS
Please note that if you graduate before the
Approximately six weeks before departure, you will
expiration date of your residence permit the UT
receive information from Student Affairs regarding:
will end your residence permit for study.
•
reservations for your return flight
•
alumni registration
•
notification of departure at the municipality
CLOSE YOUR BANK ACCOUNT
and the IND
Inform your bank of your departure and close
your bank account. When moving to another city
•
handing in your residence permit
in the Netherlands inform the bank of your new
•
diploma legalization
address.
•
official letter of ‘good conduct’
86
UPON DEPARTURE
WORKING IN NL AFTER GRADUATION
If upon completing your studies you would like
ABOUT HIGHLY SKILLED MIGRANTS
to seek employment within the Netherlands you
•
Your gross annual salary must be at least
can extend your residence permit for a maximum
€ 26, 605 (this amount may be adjusted
duration of one year (search year extension or
annually).
zoekjaar). During this time you have free access
•
If you want to work for an organization as
to the Dutch labour market to look for a job as a
a highly skilled migrant, the organization
highly skilled migrant (kennismigrant).
has to be authorised to employ highly
skilled migrants. You can find a list of these
ABOUT THE SEARCH YEAR EXTENSION
organizations on the website of the Dutch
•
The maximum duration of your search year
Immigration and Naturalisation Service
extension is twelve months.
(IND).
•
•
The administration fees for the search year
•
When you find a job as a ‘highly skilled
extension are € 600.
migrant’ you will need to apply for a
During your search year you may not apply
residence permit change of purpose.
for ‘toeslagen’ (state benefits).
•
•
You may take up a job during your search
HOW TO APPLY FOR A SEARCH YEAR
year to cover living expenses without
EXTENSION
applying for a work permit.
To apply for a search year extension follow the
If you do not find a job as a ‘highly skilled
procedure for a change of the purpose of stay of
migrant’ during your search year, you will
the residence permit. Submit your application
have to leave the Netherlands.
before graduating: you may not reside in the
Netherlands without a valid residence permit.
Visit www.utwente.nl/internationalstudents/
departure for all forms required to apply for your
search year extension or contact International
Office for help with your search year extension
application.
Please note that the search year extension might not be available if you are the recipient of a
scholarship that requires you to return to your home country upon graduation.
UPON DEPARTURE
87
DISCLAIMER:
The information in this booklet has been obtained
from a number of sources, both UT related and
non-UT related. While its contents have been
carefully checked, some information in this booklet
may change or become outdated. Government
rules and regulations, prices and opening hours
are subject to change during the academic year.
No rights can be derived from the information
presented in this document. For further questions,
please contact the International Office of University
of Twente, the Netherlands.
PHOTO CREDITS:
Many of the pictures in this booklet were taken
by Joni Kantonen, a UT exchange student from
Finland during the academic year 2010/2011. We
would like to express our special gratitude to Joni
who has been kind enough to grant us permission
to use his beautiful photos in this handbook.
UNIVERSITY OF TWENTE - INTERNATIONAL OFFICE
Drienerlolaan 5
7522 NB Enschede
The Netherlands
P.O. Box 217
7500 AE Enschede
The Netherlands
T: +31 (0)53 489 54 24
'KPVGTPCVKQPCNQHƂEG"WVYGPVGPN
9YYYWVYGPVGPNKPVGTPCVKQPCNUVWFGPVU

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