the OfficeMax Solutions PDF reference guide

OfficeMax Customer Roll-Out Package
Delta Dental Providers
Welcome to
OfficeMax is one of the largest contract stationers
in the United States with 32 distribution centers and
900 plus retail locations strategically placed across
the U.S. We are your one stop shop for office
supplies, technology, paper, furniture and Print &
Document Services.
CUSTOMER SERVICE:
PHONE: 1-877-969-6629
FAX: 1-877-969-1629
Customer Service Hours:
Monday-Friday 7am-10pm, Eastern
OfficeMax is proud to have the opportunity to
partner with you. Our goal is to make the purchase
of office supplies as simple as possible when you
order online.
OfficeMax Account Manager:
Brian Langley
Phone: 616-821-6486
brianlangley@officemax.com
The following pages include ordering information
for OfficeMax Online ordering “delivery to your
office”; including: product, pricing, delivery,
payment, customer service and returns. You will
also find helpful tools that will reduce both the time
and money spent on procuring office supplies.
ONLINE CUSTOMER SUPPORT
Email:rayeannlackey@OfficeMa
x rrayeannlackey@officemax.com
1-800-817-8132
Option 2 for Technical Support
Monday-Friday
Once again, we welcome you to OfficeMax and
look forward to continuing to earn your business.♦
Page 1
8:00am-10:30pm Eastern
Customer Service:
Tech Connect:
1-877-969-6629
1-800-525-9500
OfficeMax Private Fleet delivers product to a
Ordering Online
majority of business and residential locations.
A packing list will be included in your order that
will detail all product information and delivery
status. Sample enclosed.
.
MERCHANDISE RETURNS POLICY

Simply call the OfficeMax Customer
Service Center at 1-877-969-6629, or
request using online electronic system,
an Authorization to Return Number
(ATR#)

Office Product returns should be made
within 30 days of invoice date.

Furniture items must be returned with in
OfficeMax has put together a special agreement that makes it simple
for you to save on office products while enjoying world-class service.
Associates receive:

Full Line Catalog - Featuring over 12,000 items discounted up
to 85 off list price. Actual price you pay can be viewed online.
When enrolled in program your Account number, PIN #, or Online
username and password will gain you access to pricing.
Convenient access to ordering and pricing:



Phone: 1-877-969-6629
Fax:
1-877-969-1629
www.OfficeMaxSolutions.com
14 days and Technology products within
15 days. Refer to catalog and web site for
details.

To quickly expedite the return, have a
copy of the Packing List that came with
the merchandise available when calling.
Write the ATR# on the Packing Slip and
attach to the merchandise being returned.

Do not mark on the manufacturers’
original packaging unless the product is
damaged or defective. Resalable product
Start Shopping Online
1. Go to OfficeMax site: www.OfficeMaxSolutions.com
2. Click on Request a Username or PIN
3. Fill out the Login Request Form *Everything with red
asterisks.* **Very important at the bottom for “Current
Customer” type in the account number provided in the
mailing from Delta Dental. If you need another copy of
your account number, contact OfficeMax’s Customer
Service department at 1-877-969-6629.
4. Once you submit the Login Request Form, you will be
emailed a login/password within 24 hours of your
request; once you have received your welcome letter
along with your login/password you may begin shopping.
requires original manufacturer box.

Note the reason for the return (Damaged,
Ordered Incorrectly, Incorrect Item Sent,
Quantity Error, etc.) on the Packing List
unless the item is damaged or defective.
Then also mark the box damaged or
defective.

Merchandise will be picked up by the
OfficeMax designated driver after an ATR
has been obtained.
The system is very user-friendly and takes very little up-front
individual instruction. Click “Create New Office Product Order.” Verify
“Ship To” detail at this time. Click “Continue” and start ordering. Smart
Shopping Lists are viewed by clicking the Shopping List tab located at
top of page.
Online Customer Service
Online chat or phone call request is just a click away.
Customer Service will return your call within 10-60 seconds.
Our Electronic Commerce Support Team is also available for help.
Their phone number is 1-800-817-8132, Option 2 for Technical
Support. A tutorial is available online.
Delivery-Avoid Last-Minute Rush Orders
Orders placed by 4 p.m. will be delivered the next business day to
most facilities, all others within 48 hours. If your order is placed on
Saturday, your delivery will arrive the following Tuesday. Please plan
ahead to avoid “same-day requirements” and running out of supplies.
Order OfficeMax Branded Items in Catalog Where Available
OfficeMax brand diskettes and Post-It Notes are examples of such
items. These items are value priced.
Page 2
Customer Service:
Tech Connect:
1-877-969-6629
1-800-525-9500
What You Need, When You Need It
Confirmation of Your Order
Frequently Asked Questions
Q.
I forgot my Internet Username and
Password. Who do I call?
A.
Call Website Customer Support at
800-817-8132, option 2
Q.
I don’t find an item I need in the
catalog. Can I still order it from
OfficeMax?
A.
Yes. Simply call OfficeMax Customer
Service at 877-969-6629 or contact
your Sales Representative. We have
many items not shown in our catalog
that we can obtain for our customers.
Q.
If I have a question, how can I
contact my OfficeMax
representative?
A.
Questions with order placement,
product, pricing, order tracking,
returns- call Customer Service at
877-969-6629.
For every order that is placed through the electronic
ordering system, you will receive either a email
confirmation acknowledging that OfficeMax has
received your order. This confirmation will detail your
transaction and product status of the items you ordered.
Phone order confirmations are available upon request.
Use of OfficeMax Full Line Catalog
The Catalog features an incredible offering of office
products. The 1152-page catalog boasts a total of
12,041 SKUs, of which in addition to everyday office
supplies including: technology, furniture, break room,
private label, MWBE and recycled product. Your catalog
discounted pricing can be viewed online through
www.OfficeMaxSolutions.com or quoted by calling
customer service.
Full Line Printed Catalog order #J9CATALOG12.
If you cannot find an item in any catalog, please call for
assistance…chances are OfficeMax can get it for you.
If additional assistance is required
they will contact your OfficeMax
program Account Manager.
Q.
What is a P.I.N. number?
A.
It’s is a unique 10-digit number
specifically for each individual office
supply requestor. The first time you
contact OfficeMax, they will create a
“contact profile” for you. This contact
information is the basis for personal
interaction with OfficeMax.
PIN will help streamline information so
you won’t have to repeat information
each time you speak to an OfficeMax
Customer Service Representative.
Page 3
Customer Service:
Tech Connect:
1-877-969-6629
1-800-525-9500
Quick Reference
MAIN CONTACTS:
Brian Langley
OfficeMax
Business Development Manager
Phone: 616-821-6486
Email: brianlangley@officemax.com
Tony Nicolette
OfficeMax
Technology Account Manager
Phone: 616-405-9427
Email: tonynicolette@officemax.com
Iwona Buscani
OfficeMax
Furniture Account Manager
Phone: 313-492-8319
Email: iwonabuscani@officemax.com
Mark Radtke
OfficeMax
Impress Print Account Manager
Phone: 616-773-9667
Email: markradtke@officemax.com
Page 4
Customer Service:
Tech Connect:
1-877-969-6629
1-800-525-9500
On-line Ordering Guide
1. Login at http://www.OfficeMaxSolutions.com
Enter your Username and Password.
Then click on the Login button.
2. Create New Order
To start your order, choose Create New Order.
If your account uses cost centers
you will be asked to input your cost center
and routing information.
To start shopping, click on the Continue button.
3. Ordering Screen
You will see several shopping options in the ordering screen. You may choose any shopping method
to add items to your shopping cart. The Shopping List contains several items that you may order
frequently. A shopping list may be a list your purchasing department has created for you or your own
personal list.
View your message
board for important
announcements.
Quickly add items to
your order with the
product codes.
Use the refill finder to find ink
and toner by the machine
model number.
Shopping Cart displays the
number of items and order
subtotal
Search by keyword or product
code.
Browse our electronic catalog by
searching through our item
categories
Find an item quickly and easily
by using a shopping list.
Page 5
Customer Service:
Tech Connect:
1-877-969-6629
1-800-525-9500
4. Viewing Items in Catalog Search
You will see a picture and
description of each item.
Click on the underlined
description to view more
item detail.
Add items to your order by
typing in the desired
quantities next to any item
you want to add to your
order. After you type in
your quantities, click on any
of the Add to Cart buttons
displayed on the screen.
5. Shopping Cart
The shopping cart screen appears every time an item is added to your cart. You can change Quantities,
Remove items from your order, and add Item Comments from the shopping cart screen.
To add item comments
click on Add/Edit.
Comments will be
displayed on your
packing slip.
Don’t forget to click on Update
Cart to save your changes!
Check the
Remove box
next to the item
you want to
delete then
click on
Update Cart.
To change a quantity,
type in the new
quantity then click on
the update cart
button.
Page 6
Customer Service:
Tech Connect:
1-877-969-6629
1-800-525-9500
6. Refill Finder
Find your machine’s inks and toners in just four easy steps!!
To return to the ordering screen you were at click on the continue shopping button. Or you may
click on any of the shopping methods on the top and left of the screen.
1. Select a product type
3. Select Model Type
2. Select a Merchandise Brand
4. Add product to the Shopping Cart
To add the item to your order, type the quantity
in the QTY box then click on Add to Cart.
7. Order by Product Code
Order by Product Code screen is for quickly adding items to your order by typing in the product code.
After typing in the product codes click on
any Add to Cart button. You will then be
taken to the Shopping Cart screen. Click
on the Continue Shopping button to type
in more product codes or select another
shopping method from the left side and
top of the screen
Page 7
Customer Service:
Tech Connect:
1-877-969-6629
1-800-525-9500
8. Search/Advanced Search
The Search and Advanced Search allow you to find product codes by typing in a product code or an item
description.
Type a description into the Search box
then click on Go. Categories will appear
in the center of your screen. Choose a
category of your choice or refine your
search.
To add an item to your order type in the
quantity and click on add to cart. Or, you
can click on the underlined description to
view a larger imagine and more detail.
Click the Advanced Search link. Submit
your search criteria using any of the
methods available. To find items that
match your description and are on your
core list, click the box marked Contract.
Then, click on the "search" button.
After using the advanced search you can type in
your quantity and click on Add to Cart or refine
search results. You will also have the choice of
revising your search or starting a new search.
Both of those options will take you back to the
Advanced Search screen.
Page 8
Customer Service:
Tech Connect:
1-877-969-6629
1-800-525-9500
9. Catalog Drilldown
The catalog drilldown allows you to browse our catalog by categories to quickly find the items you are
looking for. You can find your items in three easy steps!
Select the catalog from
the drop down box.
Choose a category.
Select a subcategory on
the center of your screen
to view items and add
them to your order.
10. Item Comparison Tool
The item comparison tool allows you to display
items side by side and see what the similarities
and differences are.
There is a compare column to the far right of
every item. Check the boxes of the items you
want to compare then click on the Compare
Items button.
The selected items are put side by side.
Everything in red is the difference between the
two items.
You can type in a quantity and click on Add to
Cart to add an item to your order. You also
have an option to print the page by clicking on
the Print This Page button.
Page 9
Customer Service:
Tech Connect:
1-800-472-6473
1-800-525-9500
11. Save Order, Delete Order & Customer Service
The options to Save Order and Delete Order will always be
located at the top right of your screen.
When you click on Save Order you will have a choice of
saving the order as a Repeat Order or as an order you will
finish later. A Repeat Order is an order template that you
will use over and over again. A regularly saved order is a
one-time order that you will complete at a later time. If you
choose to Save as a Repeat Order, you will be asked to
name the order before clicking on Save.
Click on Delete Order to permanently delete your entire
order.
Customer Service is where you can find online forms to
return items or contact customer service.
Logout will let you exit the system. If you log out when you
are in an order the order will still be there when you return.
12. Online Assistance
We provide a unique service of offering you Online Assistance.
You can request a customer service associate to contact
you via chat or phone. You can contact them for any reason,
technical or customer service related. They respond to your
request within 30 seconds!
The Live Online Assistance Button is available on every
page at the top, right corner of your screen. Just click
on it and choose how you want to be contacted.
Page 10
Customer Service:
Tech Connect:
1-800-472-6473
1-800-525-9500
13. Checkout and Place Order
To place your order click on the Checkout button
located in the top left corner.
The first checkout screen is
Billing and Shipping.
Click on Continue Shopping to add more
items to your order.
Click on View Cart to edit your order.
Click on Continue Checkout to
place your order.
The second page of the checkout process is the
Order Summary. This screen shows you every
detail of your order.
Click on the Print This Page icon to print your
order summary.
Click on the Submit Order button to place your
order.
The final page is a confirmation that your order
has been placed.
Click on Manage Orders to return to the main
menu.
You are able to delete your order by clicking on
Change or Delete Order (option available for five
minutes after you place the order).
Page 11
Customer Service:
Tech Connect:
1-800-472-6473
1-800-525-9500
Email Confirmation Sample
Page 12
Customer Service:
Tech Connect:
1-800-472-6473
1-800-525-9500
Sample Carton Label
C

The address of the OfficeMax Distribution Center
that shipped the order.

Your ship to address.

Any specific routing instructions.

The OfficeMax invoice number for this order.

Your purchase order or reference number.

Your department number or cost center.

Optional release or additional reference #.
UPS SHIPPER NUMBER
OR 998-135
PKG. ID. # 863519
F
OfficeMax
R (1) 750 W. Bryn Mawr Avenue
O
Itasca, IL 60143
M
(877) 286-5791
T
Error! Reference source not found.
O (2) 23711 Miles Rd.
Warrensville, OH 44128
(3) ATTN: ABC Customer
INVOICE NO.
(4) 34567890

Department/cost center description/name.

Any additional routing/delivery instructions.
CUSTOMER P.O. NO.
(5) 123456
00000 6)
REL. # 00000 (7)
DESC. ADMIN 8)
RTNG. # 300 (9)
C.C. #
DELIVER BEFORE NOON.
Page 13
Customer Service:
Tech Connect:
1-800-472-6473
1-800-525-9500
Sample Packing Slip
Zachp383838
Page 14
Customer Service:
Tech Connect:
1-800-472-6473
1-800-525-9500