2015 Services At A Glance Report

2015
Services
“At A Glance”
Our mission is to
support and
promote
our patient’s total
health with
quality,
integrity, respect,
and compassion.
To make a difference by serving the whole person –
medical, dental, economic, social, psychological and
spiritual.
…Is it good for the patient?
…Is it good for the staff?
…Is it good for the organization?
…Is it good for the community?
Integrity: Sincerity, honesty and candor.
(Doing the right thing)
Respect: High or special regard for patients and each other.
(Treating others as you want to be treated)
Compassion: Giving, comforting and bringing hope.
(“Being there” for others)
Quality: High degree of excellence. Going above and beyond
(Making a difference).
MOTTO – “CAN DO”
Customer Driven.
Ahead of the Times. Innovative, continual
learning and growing.
No Margin – No Mission. Financial stability and
growth.
Dedication to HCCC mission and values.
Open and honest communication.
-
People
Growth/
Access
- Quality
- Finance
- Service
Be the Employer
of Choice
2015 People Pillar Highlights
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209 employees for year end 2015
60 staff hired in 2015 (replacements and new hires)
Maintained competitive wage and benefit package
Hosted Annual Party January 2015
Employee Appreciation recognition at April 2015 Staff Meeting
Continued Reward and Retention staff bonus (.50 for every hour
worked)
Conducted Employee Stay Interviews throughout the year
Distributed Employee Staff Survey December 2015
Offered and promoted Health Living Program for staff
HCC continued support for Social Committee activities
Renovated and updated work areas at Baker and Leahy sites
•
Executive Staff: (1 CEO, 1 CMO, 1 COO, 1 CFO, 1 CHRO)
•
Providers:
•
5 Physicians (3 Family Practice, 1 Internal Medicine/PEDS, 1 Family Practice/OB)
•
1 Fill-in Internal Medicine
•
12 Physician Assistants (1 Pain Management)
•
4 Certified Nurse Midwives
•
11 Behavioral Health (1 LLP, 3 LMSW, 1 MA, LLP, 1 LLMSW, 1MA, LLPC)
•
4 Maternal Infant Health Program (2 RN’s, 1 MSW, 1 BSW, 1 Dietician)
•
Dental:
•
5 Dentists
•
4 Dental Hygienists
•
Pharmacy:
•
3 Pharmacists
•
5 Pharmacy Technicians
•
Support:
•
11 Clinical/Administrative Managers
•
7 R.N. Care Managers
•
136 Other Clinical/Administrative Support Staff
Would you be proud to recommend
Hackley Community Care
as an employer?
Staff Responses 2015:
Staff Responses 2014:
Staff Responses 2013:
Yes
No
154 (97%)
4 (3%)
127 (93%)
10 (7%)
132 (93%)
11 (8%)
What a great experience for students and staff!!!
2015
2014
2013
3
2
6
Physician Assistants:
Medical Assistants:
R.N. Nursing Students:
16
Dental Assistant Students:
U of M Dental Students:
19
MSU 3rd Year Medical Students
2
0
19
18
1
Grand Valley State University
• Pre-Med Students
1
• Dietician Student
1
Clerical Students - THC
1
Frontier University CNM Students
Admin/Clerical Students
3
1
2
TOTAL
25
25
45
HCC Healthy Living Program
HCC staff are encouraged to lead a
healthy lifestyle. HCC offers a
Healthy Living incentive program;
staff can choose to participate
and earn “points” - $1 for each
point (up to $100)!
We have had great success
with this program!
2015
2 Sessions…
$8,711
Paid out to
staff
Match
Services with
Identified
Community
Needs
2015 Growth/Access Pillar Highlights
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Total patients 17,602 (2014 total patients 17,500)
Received BPHC/HRSA two year Expanded Services Grant funding (2014-2015). Surpassed goal of
reaching 672 new patients.
Increased growth and access in School programs:
Hub: (Muskegon Teen Health Center, Marquette, Nelson, Covenant, and Muskegon Heights
Academy)
Continued School Wellness Program at Muskegon Middle School
Built Oakridge Teen Health Center, and began operations 12/2015.
^ Capital campaign Goal $504,000: raised $400,000 from private foundations, and
major donors, Chef Prize fundraiser net profit $20,000
We hired one part-time Pediatric PA in early 2015, and lost a part-time Pediatrician at the end of
2015. We contracted for three new PA’s to start in January, 2016. We lost two Dentists (one
full-time, and one part-time) at the end of 2015, and we are actively recruiting.
CEO is Board member for MPCA, Michigan Community Health Network, Muskegon Rotary,
United Way, and Pathfinders.
Community Collaborations:
Health West: Integrated Care Clinic partnership and collaboration regarding designation as
a pilot Certified Community Behavioral Health Clinic
CEO co-chaired 1 in 21 Healthy Muskegon County Initiative
State Innovation Model (SIMS): CEO and CHO participating in model development for
Muskegon Pilot project
Continued work on Violence issues within Cities of Muskegon and Muskegon Heights –
discussions with Pathfinders, Boys and Girls Club, Muskegon Heights Mayor and City
Council, Police, and Community
Continued work on Issues of Poverty - United Way focus on (ALICE) Asset Limited, Income
Constrained, Employed
CEO on Executive Committee for the Community Coordinating Council
HCC Services:
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Preventative health care services - medical & dental
Acute and chronic health care services - medical & dental
Minor office surgeries
OB services and Family Planning
Maternal and Infant Health Program
Behavioral Health and Substance Abuse
School Based Services
Laboratory services
Nurse case management
Pharmacy
Spiritual Care Consultants
Group Visits / Classes
Chronic Disease
 Smoking Cessation
 Networking and support

Total Patients:
2015
2014
2013
17,602
17,500
16,330
By Race / Ethnicity:
African American
38%
38%
38%
White
46%
48%
48%
Hispanic
9%
9%
9%
American Indian
.5%
.5%
.5%
Other / More than one race
6%
4.5%
4.5%
0-10
24%
24%
28%
11-18
18%
18%
20%
19-39
29%
29%
28%
40-64
25%
23%
22%
65+
4%
4%
3%
Female
58%
58%
58%
Male
42%
42%
42%
By Age:
By Gender:
New Patients
Total:
2015
2014
2013
3,139
3,725
2,819
MEDICAL
2015
2014
2013
Medicaid
683
(39%)
778
(36%)
796
(50%)
Medicaid HMP
409
(23%)
560
(26%)
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Medicare
45
(3%)
94
(4%)
109
(7%)
Uninsured
429
(24%)
480
(22%)
549
(34%)
Other
192
(11%)
245
(11%)
147
(9%)
1,758
(100%)
2,157
(100%)
1,601
(100%)
Medical Total
DENTAL
2015
2014
2013
Medicaid
981
(71%)
1197
(76%)
1,000
(82%)
Medicaid HMP
320
(23%)
280
(18%)
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Uninsured
61
(4%)
65
(4%)
193
(16%)
Other
19
(1%)
26
(2%)
25
(2%)
1,381
(100%)
1,568
(100%)
1,218
(100%)
Dental Total
Total Billable Visits:
2015
2014
2013
86,516
84,832
79,703
Billable Visits by Department:
Medical
44,705
43,984
45,675
Dental
19,269
18,171
20,010
OB
5,257
4,601
3,974
Behavioral Health
5,738
6,290
5,794
Maternal Infant Health Program
2,385
2,774
2,400
School Based Programs
6,055
2,702
2,613
Integrated Health Clinic
1,504
1,181
761
Medicaid
73%
65%
66%
Medicare
11%
8%
8%
Commercial
8%
9%
7%
Uninsured
8%
18%
19%
Billable Visits by Payor:
“GROWTH IS NEVER
BY MERE CHANCE; IT
IS THE RESULTS OF
FORCES WORKING
TOGETHER.”
Improve
Patient
Outcomes
2015 Quality Pillar Highlights
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Dr. Kohn, Chief Health Officer, actively participated on the Affinia Health Board.
New Quality Manager, Allan Mingus, hired August 2015. Quality department
was restructured and goals and objectives reviewed and revised.
Received National Committee for Quality Assurance (NCQA) Patient Centered
Medical Home designation for Leahy site in June 2015. Started working on
recertification for Baker site - due February 2017.
Continued Patient Centered Medical Home designation for all sites with Blue
Cross Blue Shield
Purchased i2i Patient Registry to help facilitate management and reporting of
patient data.
Patient Portal was implemented in April 2015. HCC hired a dedicated staff
member to educate and enroll patients.
Received $373,541.00 from insurance companies for quality outcomes.
Successfully implemented RN Care Management services for Priority Health
patients. HCC exceeded quality targets and earned over $120,000 as a result.
Monitored and submitted Medicaid Meaningful Use data for medical and
dental providers.
Quality Improvement Project - Duplicate Scanned Documents: Created a
workgroup to focus on processes to reduce duplicated reports.
Quality Assurance / Performance Improvement:
•
•
•
•
•
Occurrence / Incident Reports – reviewed and followed-up on.
• Reviewed and follow up on
Infection Control Program – reviewed and monitored
• Reviewed and monitored
Meaningful Use
• HCC medical and dental providers are registered under the Medicaid
Meaningful Use
Program
Patient Centered Medical Home (PCMH) Initiatives
• National Committee for Quality Assurance (NCQA) for Baker and Leahy sites.
• Blue Cross Blue Shield for all sites
Quality Assurance / Performance Improvement Committees Workgroups
• Quality Assurance / Performance Improvement
• Environment of Care
• Access
• Pharmacy & Theraputics (P&T)
• Integrated Care Team
• Information Technology
• Finality (Quality/Finance)
• ICD – 10/DSM-5
• 340 B Compliance Committee
• EHR/Chronic Disease
• Meaningful Use
• Pay for Performance Measures – HCC staff consistently monitor, track, and
follows-up on pay for
performance measures and patient compliance.
• Clinical Performance Measures
2015 Provider PEER Review
Total charts reviewed:
• Medical
352
• Pediatrics
65
• OB
65
• Behavioral Health
210
• Dental
140
Identified issues were addressed. Cumulative results were reviewed
at provider meetings. When indicated, individual follow-up was
performed by either Chief Health Officer or Lead providers.
PRENATAL LIFECYCLE:
FQHC
State
FQHC
Nat’l
Medical
2015
2014
2013
% of births less than 2,500 grams
12%
11%
14%
9%
7%
1st Trimester
83%
78%
83%
72%
71%
Dental Exams
36%
48%
82%
% Breastfeeding 1 week after
delivery
44%
30%
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% Quit smoking by delivery
50%
CHILD & ADOLESCENT LIFECYCLE:
Medical
2015 2014
Immunization (24 mo)
69%
84%
85%
Obesity (13-18)
25%
26%
14%
Obesity (5-12)
19%
17%
11%
Weight Assessment and
Counseling (3-17 years)
68%
66%
34%
Annual Asthma Actions Plan
(5-10 Years)
75%
47%
38%
Annual Behavioral Risk
Screening (12-17 years):
59%
64%
53%
Annual Asthma Action Plan
(11-17years):
55%
35%
38%
% Active Smokers (13-18 years)
5%
2013
FQHC
FQHC
State
Nat’l
77%
76%
41%
52%
Medical
ADULT LIFECYCLE:
2015
2014
2013
Cervical Cancer Screening
60%
66%
69%
Breast Cancer Screening
76%
58%
72%
Colorectal Screening
47%
37%
41%
% of Smoker
39%
39%
37%
Tobacco Assessment/Intervention
83%
87%
49%
Obesity % (BMI > 30)
50%
50%
50%
Weight Screening/Counseling
(18-64 years)
28%
40%
37%
Annual Asthma Action Plan
34%
24%
27%
Dental
FQHC
FQHC
State
Nat’l
55%
58%
27%
33%
41%
53%
2015
2014
2013
Completed treatment plans within 12 months
49%
43%
55%
Dentures Delivered within 90 days
71%
71%
65%
GERIATRIC LIFECYCLE:
Medical
Immunizations - Pneumonia
2015
2014
2013
59%
55%
58%
CHRONIC DISEASE MANAGEMENT:
FQHC
State
FQHC
Nat’l
2015
2014
2013
79%
78%
65%
74%
75%
81%
65%
68%
75%
75%
61%
61%
60%
63%
64%
CAD
Lipid Therapy
IVD
Aspirin Therapy
HYPERTENSION
Hypertension < 140/90
DEPRESSION:
Number of Patients in Registry
2015
2014
2013
689
692
889
____
____
% of patients with a 5 point drop in PHQ score
51%
% of patients with a PHQ and follow up visit within 4 to
8 weeks of last New Episode PHQ
29%
24%
25%
% of patients with another PHQ before 6 months
65%
70%
46%
% of patients with a Self Management Goal within the
last 12 months
80%
68%
43%
% of patients with a Behavioral Health visit within the
last 12 months
40%
35%
____
2015
Number of Patients
1,199
2014
FQHC
FQHC
2013 State
Nat’l
1,104
1,117
Blood Pressure < 140/90 (Changed in 2015)
67%
69%
54%
Fasting LDL < 100
49%
51%
44%
HbA1c less than 8
66%
64%
61%
HbA1c less than or equal to 9.0
77%
76%
74%
ACE Inhibitors or ARB Medication
82%
70%
68%
Microalbumin
65%
66%
64%
Documentation of Eye Exams
34%
30%
14%
Documentation of Foot Exams
67%
74%
80%
Documentation of Dental Exams
18%
15%
11%
62%
69%
Be
Sustainable,
Profitable, &
Accountable
2015 Finance Pillar Highlights
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•
•
Received $373,541 in incentive payments from insurance companies
Earned $140,250 in meaningful use dollars
Secured commitments of $430,491 for Oakridge Teen Health Center
Integrated Care Team average of 18.5 patients seen per day
Bottom Line Margin of 8.36%
47 Days Cash on Hand as of December 2015
Medical Days Revenue in A/R – 25.6
Dental Days Revenue in A/R – 6.21
403b RFP process, interview, and selection - The Standard
Maintained 340b contract pharmacy relationship with Bensons & Walgreens
Pharmacies.
• Grants Management - Received the following grant revenue:
Federal
$1,825,333.86
State
$1,264,962.49
Local
$ 30,449.00
• Unmodified opinion for 2014 audits conducted in 2015:
Financial Audit
Single Audit
OUTREACH
&
ENROLLMENT
HCC staff educate, assist and enroll clients into Marketplace and
Medicaid Insurance Products.
2015
2014
2013
Assisted
3,478
5,486
529
Applications Submitted
1,511
2,171
251
Sliding Fee Scale:
A sliding fee scale is offered to patients based on their financial status
.
Active SFS patients:
2015
2014
2013
665
716
2,208
Pharmaceutical Patient Assistance Program:
A staff member
helps patients receive free medication through enrollment and monitoring of the
Pharmaceutical Patient Assistance Programs.
Patients served:
2015
2014
2013
2,147
2,141
2,123
2015
2014
2013
67,255
67,147
66,688
Prescriptions:
Technology:
•
3 FTE IT Staff
•
HCC Website and Intranet, Exchange Email, Cloud Based Disaster Recovery,
Server Virtualization, Shortel VOIP Exchange, Desktop Virtualization, Cisco,
and HP WAN Management.
•
•
•
•
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•
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•
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•
Great Lakes Health Connect, Health Information Exchange
(GLHC HIE)
Medical
EHR A4 Healthmatics Implemented April 2003
Lab Interface (Mercy Health Partners
& Quest Labs)
E Prescribing
Wellcentive Patient Registry
HL7
Dental
Dentrix EHR
Digital X-Ray
Pharmacy
Computer Rx
HCC staff participate in local, regional, and State networks regarding
the use of technology in a medical setting.
Be the
Healthcare
Provider of
Choice
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2015 Service Pillar Highlights
HCC received 1,458 patient survey responses in 2015. Overall results were very positive.
HCC distributed internal surveys and also participated with CG-CAHPS, a national patient
survey process. Data is distributed to departments and providers for review and
feedback.
Based on patient and staff feedback, both the Baker and Leahy sites underwent
renovations in 2015. Teams were re-located for better efficiencies and both sites were
updated and spruced up with painting, flooring, etc.
The School HUB sites were fully operational in 2015. Sites include Muskegon Teen
Health Center, Marquette Elementary, Nelson Elementary, Muskegon Heights Public
School Academy, and Covenant Academy. The HUB had a State Site Review in November
2015 and received an A rating which puts the HUB at full accreditation. The State
reviewers were very impressed with school staff, operations, and the high quality of care
provided.
HCC began offering behavior health services at Oakridge School in May 2015. The new
Teen Health Center construction was completed in November 2015, with staff moving in
and providing primary care and behavior health services in December 2015.
HCC implemented Centering Pregnancy groups in 2015 under a grant through the
Michigan Primary Care Association.
HCC hired a Community Health Worker (CHW) through a grant opportunity with the
Michigan Primary Care Association. The “Linkages Program” offers team based and
outreach services to HCC patients. This program is in addition to our local partnership
with Muskegon Health Project, “Pathways to Better Health”, where HCC has two
assigned CHW’s.
2015 Patient Satisfaction Surveys
Ease of Getting Care: The 5 year Goal is to increase VERY SATISFIED rate from
71% to 81%. HCC Internal results showed improvement in the VERY SATISFIED
category over the last 4 years (77%) and our first year results from CG-CAHPS
was 45% for ALWAYS. (Satisfied and above rate averaged 93%).
Staff Relationships: The 5 year Goal is to increase the VERY SATISFIED rate from
78% to 88%. Our VERY SATISIFIED rates have increased over the last 4 years –
averaging 84% overall. (Satisfied and above averaged 97%)
Facility: The 5 year Goal is to increase the VERY SATISFIED rate from 81% to
89%. The facility VERY SATISFIED rates (67%) increased over 2014, but is lower
than the 2012 and 2013 rates. We focused on renovations/improvements at
the Baker and Leahy site in 2015/2016. (Satisfied and above rate is 98%).
2015 Patient Satisfaction
Survey’s Collected
HCC Internal Survey’s collected:
Each quarter, HCC staff distributed Internal Surveys to
patients after their visit.
1,099
HCC CG-CAHPS Caps/Press Ganey Survey’s collected:
CG-CAHPS was developed by CMS to help standardize patient
satisfaction/experience questions. This national tool was sent monthly to
our patients by a vendor called Press Ganey. Press Ganey managed the
distribution and collection of information, and provided HCC access into the
data.
359
Total Surveys collected :
All survey results are reviewed and monitored by the Quality Department,
leadership staff, and Board of Directors. Providers received survey results
about them and their team. Feedback is used to improve services and
benchmark HCC against other practices.
1,458
2012-2015 HCC Patient Satisfaction
Internal Survey Results (All Sites)
Very Satisfied
Objective: Increase the "Very Satisfied" patient
satisfaction rate:
2015
Very Satisfied &
Satisfied
2014 2013 2012
Combined
73% 75% 71%
98%
Ease of Getting Care
Goal
81%
2015
77%
Staff Relationships
88%
82%
80%
79%
78%
97%
Facility
89%
67%
65%
71%
81%
98%
# of Responses
1,099
1,075
967
409
2015 HCC Patient Satisfaction
CG-CAHPS/Press Ganey Survey Results (All Sites)
Domain/Question
Survey
Response
No
Yes, somewhat
Recommend this provider office
Yes, definitely
Total
No
See provider within 15 min of appointment
Yes
Total
0
1
2
3
4
Rate provider 0-10
5
6
7
8
9-10
Total
Access to Care Domain
Never
How many times visit this provider? Phone for appt for care right away? How often get urgent appt Sometimes
as needed? Make appt for check-up/routine care? How often get appt soon as needed? Phone
Usually
w/question during office hrs? How often get answer same day? Phone w/question after office hrs? Always
Get answer as soon as needed? How often see provider within 15min?
Total
Office Staff Quality Domain
No
Yes somewhat
Clerks/receptionists helpful? Clerks treat with courtesy/respect?
Yes definitely
Total
Physician Communication Quality Domain
No
Yes somewhat
Provider expl in way you understand? Provider listen carefully to you? Talk with provider re
prob/concern? Give easy to understand instruction? Know important info medical history? Show Yes definitely
respect for what you say? Spend enough time with you?
Total
Test Results Domain
No
Yes
Provider order test for you? Someone follow up with results?
Total
# of
2015 % Responses
3.9%
14
13.6%
49
82.5%
296
359
33.3%
118
66.7%
236
354
0.8%
3
0.0%
0
0.6%
2
0.6%
2
1.1%
4
1.7%
6
1.1%
4
4.2%
15
9.5%
34
80.4%
288
358
8.7%
14.2%
31.9%
45.3%
361
1.3%
10.8%
88.0%
358
1.7%
8.4%
89.9%
361
19.5%
80.5%
215
HCC implemented Centering Pregnancy group services in 2015. The first group
was held in June 2015. HCC provided 5 groups in 2015 with an average size of 5
participants per group. Feedback from both patients and staff is very positive –
they like the teaching/learning style and interactions between patients.
Community Outreach Events:
HCC staff is committed to reaching out to the community at health fairs,
festivals, back to school programs, church events, and other community
outreaches.
Number of community events:
2015
2014
2013
62
52
55
2015
2014
2013
5,516
6,296
5,024
Number of patient contacts:
Stanford Model
Chronic Disease Workshops:
Grandparents Raising
Grandchildren Program:
HCC offers a 6-week, 2 ½ hour once per
week workshop that builds confidence
for managing health, staying active
and enjoying life.
2015
2014
2013
Number of
Workshops:
2
4
4
Participants
10
25
29
“You Are Not Alone” is a
program that provides support
groups and education for grandparents raising their
grandchildren.
2015
2014
2013
Number of
families
44
42
40
Number of Kids
55
53
66
Community Health Workers (CHW):
HCC offers the “Pathway’s to Better Health” and “Community Linkages”
programs to our patients. CHW’s assist patients with medical, housing,
education, transportation, etc.
PATHWAYS:
Patients:
2015
2014
2013
72
82
151
LINKAGES:
2015
Patients:
67
Breast & Cervical Cancer Program:
This service provides eligible women clinical breast & pelvic exams, pap smears and
mammograms free of charge.
Number of Women seen in the Breast & Cervical Program
2015
2014
2013
64
163
209
Susan G. Komen Grant:
Since 2007, HCC has received grant
funding to provide breast health
education and awareness to community
residents, coordinate free
mammograms, offer emergency funding,
and partner with local organizations in
hosting a bi-annual Community
Mammogram Party.
Number of Women that received
free mammograms:
2015
2014
2013
188
232
179
Number of Outreach Events:
2015
2014
2013
63
56
27
COMMUNITY CARE PHARMACY
Total customers served:
Number of prescriptions:
Average daily prescriptions:
2015
2014
2013
5,152
5,644
5,317
76,800
79,149
75,175
300
310
283
Referrals:
The referral staff schedule tests and appointments for patients. They also
facilitate communication and processes between HCC, the patient, the
specialty provider, the hospital, and insurance companies.
Medical
2015
2014
2013
Tests
5,362
6,708
5,973
Specialists
7,318
7,625
6,713
1,023
1,077
667
23
31
30
Dental
Dental Specialists
Medical Provider Referrals
Lab Tests:
Lab staff offer convenient on-site services to patients.
2015
2014
2013
In-house:
17,925
18,037
18,481
Sent-out:
35,415
18, 245
17,119
School Programs
Teen Health Center
Muskegon High School
•
Muskegon Middle School
•
Services include:
– Medical Services
– Behavioral Health Counseling
– Dental Services
Services include:
– Behavioral Health Counseling
– Nursing Services
– Dental Services
Visits:
2015
2014
2013
Visits:
Medical/
Behavioral Health
2,710
2,634
2,192
Behavioral Health/
Nursing
744
836
650
Dental
2014
2013
414
504
403
42
Patients:
2015
2014
2013
941
Behavioral Health/
Nursing
1,853
1,712
1,716
259
Dental
40
56
51
2015
2014
2013
Medical/
Behavioral Health
935
1,183
Dental
283
444
Patients:
Dental
2015
School Programs
Teen Health Center
Oakridge High School
Muskegon Heights Public
Academy
•
•
Services include:
– Medical Services
– Behavioral Health Counseling
Services include:
– Behavioral Health Counseling
2015
Visits:
Patients:
117
56
2015
Visits:
104
Patients:
337
School Programs
Muskegon Covenant Academy
•
Services include:
– Behavioral Health Counseling
Marquette Elementary
•
Services include:
– Behavioral Health Counseling
– Nursing Services
2015
Visits:
Patients:
327
63
2015
Visits:
Patients:
1,203
335
School Programs
Nelson Elementary School
•
Services include:
– Behavioral Health Counseling
2015
Visits:
Patients:
668
91
Hackley Community Care and Community Mental Health
opened the Integrated Health Clinic (IHC) in January, 2012.
The IHC offers a patient centered medical home to Community
Mental Health patients.
Number of visits:
Number of patients:
2015
2014
1,513
1,356 1,181
308
246
2013
208
In June 2012, HCC partnered with Spiritual Care
Consultants to offer on-site spiritual care services
to our patients. This partnership lines up with our
philosophy to treat the whole person: Mind,
body, and spirit.
2015 2014
2013
Number of patients served:
34
42
64
Number of patient visits:
85
101
208
Casual For A Cause:
HCCC staff pay $2.00 to wear jeans on Friday. Money collected is
donated to community agencies (Love Inc., Rescue Mission,
Meals on Wheels, Mission for Area People, etc.)
Amount of money donated since 1997:
Total donations:
$43,975
HACKLEY COMMUNITY CARE