TRAVEL BEYOND BOUNDARIES 16TH WTTC GLOBAL SUMMIT

 TRAVEL BEYOND BOUNDARIES TH
16 WTTC GLOBAL SUMMIT, DALLAS, USA, 6-­7 APRIL 2016 The influence of the recent geopolitical shifts, global sustainability accords, technological developments together with ever-­demanding consumers, has transformed the way businesses work, transact and report. The WTTC Global Summit in Dallas will look to showcase how governments and business are taking the big and bold actions to truly meet the challenges of future Travel & Tourism growth. DAY 1: 6TH APRIL 2016 13.00-­13.30 – SUMMIT OPENING Greg Abbot, Governor of Texas Gerald Lawless, Chairman, World Travel & Tourism Council Philip Jones, President & CEO, Dallas CVB Mike Rawlings, Mayor of Dallas Taleb Rifai, Secretary General, UNWTO David Scowsill, President & CEO, World Travel & Tourism Council 13.30-­15.30 -­ SESSION ONE: PUBLIC AND PRIVATE PARTNERSHIPS – The policy of business Moderator: Nick Ross For 25 years WTTC has been raising awareness of Travel & Tourism’s economic and social importance with governments around the world, and advocating for policies which support the sector’s sustainable growth. In many corners of the globe we are beginning to see governments working with the private sector to enact appropriate legislation, structures and policies and build solutions together. The session will show how the United States, the world’s largest Travel & Tourism economy, is leading the field in this area. 13.35-­14.35 -­ THE U.S. PERSPECTIVE PUBLIC SECTOR PERSPECTIVE -­ Keynote speech from Penny Pritzker, Secretary of Commerce, United States of America -­ This opening keynote from Secretary Pritzker will recognise the accomplishments during the Obama Administration, the hard choices and tough decisions that have been made to improve the competitiveness and innovation of businesses in tourism for the U.S. PRIVATE SECTOR PERSPECTIVE -­ Keynote speech from Arne Sorenson, President & CEO, Marriott International Inc. -­ Arne Sorenson will set out the role that business has played in helping government to address the issue of Travel & Tourism policy and investment and a call to action for how to move beyond boundaries in the coming years THE U.S. COORDINATED APPROACH -­ Panel discussion. Where and how does the approach in the U.S. work particularly well to integrate government and industry together to help solve some of the biggest issues around investment for Travel & Tourism? What did it take to get this coordination off the ground? The Harlequin Building, 65 Southwark Street, London SE1 0HR United Kingdom
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Where are the issues that still need addressing and what is the way forward for this? What would be the U.S. industry wish list for the future U.S. 2017 administration? Panellists: Sean Donohue, CEO, Dallas Fort Worth Airport Roger Dow, President & CEO, USTA Richard Fain, Chairman & CEO, Royal Caribbean Cruises Chris Thompson, President & CEO, Brand USA 14.35-­15.30 – THE INTERNATIONAL PERSPECTIVE PUBLIC SECTOR PERSPECTIVE -­ Keynote speech from Taleb Rifai, Secretary General, UNWTO -­ Taleb Rifai will address the importance of government and industry partnerships and how they are successful. PRIVATE SECTOR PERSPECTIVE – Keynote speech from Chris Nassetta, President & CEO, Hilton Worldwide will address how to best use the industry voice to influence public policy making which positively impacts the sector. INTERNATIONAL COORDINATED APPROACH – Panel discussion -­ With government budgets tightening across the world, involving skills and resources from the business world can help get policies and projects implemented. Ministers and senior business leaders will give us their perspectives on what they need from each other, and how they can (and can’t) work with private sector or within their own government structures. Panellists: Desiree Bollier, CEO, Value Retail Rodolfo Lopez Negrete Coppel, Chief Executive Officer, Mexico Tourism Board Masaru Onishi, CEO, Japan Airlines Christopher Rodrigues CBE, Chairman, VisitBritain HRH Prince Sultan bin Salman bin Abdulaziz Al-­Saud, the Chairman & President of the Saudi Commission for Tourism and National Heritage 15.30-­16.00 – BREAK 16.00-­17.50 -­ SESSION TWO: WORLD WITHOUT BOUNDARIES – Geopolitics in a changing landscape Moderator: Stephen Sackur We live in an interdependent world that is becoming ever more connected and inter-­reliant, but also more resource constrained. Travel & Tourism is ultimately subject to the profound interdependence between human activity, the resources we use, and the planet we all share. The manifestations of conflict, fear, climate change and resource scarcity are real threats to the future of our sector. We look here at how, with better collaboration, transparency, and openness of the true cost of business, companies within our sector can respond and react appropriately. The future for Travel & Tourism will take us beyond our current silos, beyond our comfort zones and beyond borders. GLOBAL MEGA TRENDS – Keynote speech from Jeremy Rifkin, Advisor to the European Union, President of the Foundation on Economic Trends -­ Technology is changing the businesses within our world from rewarding those where control and ownership is centralised, closed and proprietary, to those which value transparency and lateral economies of scale. Jeremy will show how the convergence of 2 technology’s influence within the areas of communication, transport and energy brings opportunities for Travel & Tourism companies to reduce marginal costs and better manage efficiencies across the value chain. PANEL DISCUSSION – Issues raised by Jeremy Rifkin Panellists: Doug Anderson, President & CEO, Carlson Wagonlit Travel Erika Karp, Founder & CEO, Cornerstone Capital Jeremy Rifkin, President of the Foundation on Economic Trends Jeff Rutledge, CEO, AIG Travel Gordon Wilson, President & CEO, Travelport SUSTAINABLE FINANCE & CAPITAL MARKETS – Keynote speech from Erika Karp, Founder & CEO, Cornerstone Capital -­ Within markets, ever-­demanding consumers are forcing businesses to continually increase integration among services and act to higher standards of transparency and responsibility. Capital markets and investors are beginning to ask for more honesty over the true cost of business as usual. While governments too, are enacting legislation to raise standards in business. What will it take for the path to future growth to be truly sustainable? Erika will look at how the principles of sustainable investment are being applied across capital markets. She will discuss the need for companies to be ‘excellent’ and understand that the economic imperatives for sustainable financing start with good governance, transparency and openness in reporting. PANEL DISCUSSION – Issues raised by Erika Karp DISEASE AND MIGRATION -­ Keynote speech from Jeffrey Sachs, American economist and director of the Earth Institute at Columbia University (video link) -­ Our eminent speaker will cover the role and responsibilities of Travel & Tourism in these two major global issues – disease and migration. Our globalised world means that diseases can travel faster and further than ever before. We look at what travellers and the industries of Travel & Tourism should be consciously thinking about and taking action on. As our world faces a global migration crisis and millions of people face unimaginable terrors and uncertain futures, the stresses placed on transportation systems and destinations are significant. Knock-­on pressures to tighten visa regulations and legislation now have entirely different implications for freedom to travel. In a sector that relies so heavily on the movement of people, we look at where the interplay between the sector and this issue needs to be. PANEL DISCUSSION – Issues raised by Jeffrey Sachs 17.40-­17.50 -­ LEADERS’ PERSPECTIVES – Pushing the boundaries of business -­ We hear from leaders from three very different economies – China, India and Japan. GAO Lijia, Executive Vice President,Beijing Capital International Airport Co., Ltd. Hiromi Tagawa, Chairman of the Board, JTB Corp Brett Tollman, President and CEO, The Travel Corporation In this series of Leader Perspectives, Travel & Tourism CEOs showcase their innovative thinking on how they are pushing business boundaries to achieve solutions. This might be in architecture, people, communications, energy solutions, operations, products, processes, destinations or any other area impacting their businesses. 3 17.50-­18.15 -­ SESSION THREE: AN INTERVIEW WITH BILL MARRIOTT, Executive Chairman and Chairman of the Board of Marriott International, Inc., Interviewer: Geoffrey Kent, Founder, Chairman & CEO, Abercrombie & Kent This session will explore how Bill Marriott, Executive Chairman of the Marriott Hotel Group has grown his business from a family restaurant to a global accommodation company. TH
DAY 2: 7 APRIL 2016 08.35-­10.15 -­ SESSION FOUR: BREAKING TRUST -­ Understanding threat, risk and security Moderator: Nick Ross Putting the spotlight on tourism and security, we discuss the growing concerns of cyber security, of the fear that tourism flows are being used by terrorists, and we discuss evidence that suggests attacks targeted at tourists are on the rise. We also see the reaction by governments of these threats which is to close borders and discourage international travel. We as a sector need to work towards expanding freedom to travel, to experience and to learn about the amazing world we live in. These big issues cross both country, governmental and company boundaries. Solving them and securing the future of our sector will need nations, companies and industries to work together in new and collaborative ways. CYBER AND DATA SECURITY -­ Keynote speech from, PW Singer, Political Scientist and International Relations Expert BORDERS AND VISA SECURITY -­ Keynote speech from Alejandro Mayorkas, Deputy Secretary of Homeland Security, USA UNDERSTANDING THREAT, RISK AND SECURITY -­ Panel discussion This panel session will look at how T&T can better engage with security discussions and specialists, as well as the systems, technologies and partnerships that will be needed to maintain Freedom to Travel in the future (including the role of WTTC and the Global Travel Association Coalition (GTAC ). Panellists: Ginger Evans, Commissioner, Chicago Department of Aviation Matthew Finn, Managing Director, AUGMENTIQ Pablo Vazquez, President, RENFE Ravi Srinivasan, Vice President, Security Strategy and Offering Management, IBM 09.50-­10.00 -­ A FORCE FOR GOOD: The link between tourism and peace -­ Keynote speech from Steve Killelea, Founder and Chairman of the Institute of Economics and Peace -­ World leaders have talked about their belief that Travel & Tourism can bring peace, security and understanding to destinations, but there is very little in the way of actual evidence to show this. WTTC has been conducting a major study that looks at the links between Tourism and peace and how and where in the world our sector is driving peace. 4 10.00-­10.15 -­ BEYOND HATE -­ Interview with Raisuddin Bhuiyan – Founder of the NGO, World Without Hate -­ Interview with Raisuddin Bhuiyan, Founder of the NGO, World Without Hate Rais had moved from Bangladesh to the USA to study and was working in a gas station to help fund his studies when, in 2001, he was shot in the face by a white supremacist. Instead of hating the man who drastically changed his life, Rais has a powerful message to deliver about forgiveness and educating people about dangerous prejudices. 10.15-­10.45 -­ BREAK 10.45-­12.00 -­ SESSION FIVE: BEYOND TOMORROW – The environment for future excellence Moderator: Nick Ross 10.50-­11.00 -­ LEADERS’ PERSPECTIVES – Pushing the boundaries of responsibility In this series of Leader Perspectives, Travel & Tourism CEOs showcase their innovative thinking on how they are pushing business boundaries. This might be in people, community, innovation, destination or environment. H.E. Walter Mzembi, Minister of Tourism & Hospitality Industry, Government of Zimbabwe Hon. Dr. Maria Emily Lubega Mutagamba, Minister of Tourism, Wildlife and Antiquities, Government of the Republic of Uganda Darrell Wade, Co-­Founder & CEO, Intrepid Group Kike Sarasola, Founder & President, Room Mate Hotels and BeMate.com 11.00-­11.15 -­ VOICE OF THE OCEAN -­ Keynote speech from Fabien Cousteau -­ Grandson of Jacques Cousteau, now an aquatic filmmaker and oceanographic explorer, Fabien Cousteau will tell his story of his 31-­day underwater experience and how his Plant a Fish foundation is working to plant one billion oysters in the Brooklyn area. 11.15-­12.00 -­ TOURISM FOR TOMORROW AWARDS -­ WTTC’s flagship sustainability awards programme will highlight the leading examples of best practice from across Travel & Tourism. Presenters: Fiona Jeffery, Founder & Chairman, Just a Drop Jeff Rutledge, CEO, AIG Travel 12.00-­13.30 – LUNCH 13.30-­14.50 -­ SESSION SIX: REALITY CHECK -­ Technology, automation and humans Moderator: Stephen Sackur Technology is bringing sweeping changes to the operations of Travel & Tourism and to the services within our sector, but we are still far behind where we need to be for seamless end to end travel that would reduce hassle and confusion for our customers. We know that the opportunity to “automate the predictable so that we can personalise the exceptional” would bring huge customer benefit and see how creative ‘techies’ are developing new apps, websites and 5 software for each stage of tourism’s planning cycle and computer models help to drive efficiencies in work flow and crowd movement within our industries. We discuss the right balance between service and technological skills in a sector that traditionally differentiates on customer service. AN INTERVIEW WITH BARRY DILLER, Chairman and Senior Executive of Expedia, Inc. and IAC Interviewer: David Scowsill Barry Diller, founder of Expedia, will provide an overview of the levels of disruption within Travel & Tourism and the opportunities that this has for new and existing businesses to better serve the consumer. We explore how other sectors have successfully harnessed technological processes into their business strategies and what Travel & Tourism needs to learn from them and discuss where and how technology is being used that inhibits or enhances customer experiences? AUTOMATE THE PREDICTABLE, PERSONALISE THE EXCEPTIONAL – Panel discussion Travel & Tourism companies have been investing in automation for the last 30 years, but has the customer journey really been improved? In this session we explore, in what way is Travel & Tourism is capitalising on using automation to truly improve the service offering for customers. How are companies and Travel & Tourism industries using technology to better enhance the overall customer experience? In a sector which prides itself on having human to human interaction, where, if at all, are the limits to the technological interventions? Panellists: Rafat Ali, Founder & CEO, Skift Claire Bennett, President, Global Consumer Travel and Lifestyle Services, American Express Tom Klein, President & CEO, Sabre Michael Levie, Founder & COO, citizenM Hotels Matthew Upchurch, Chairman & CEO, Virtuoso Adam Weissenberg, Global Sector Leader Travel, Hospitality & Leisure, Deloitte & Touche LLP 14.25-­14.35 -­ LEADERS’ PERSPECTIVES – Balancing technology with the human face of Travel & Tourism Dana Dunne, Chief Executive Officer, eDreams ODIGEO Howard Eng, President & CEO, Greater Toronto Airports Authority Philippe Schaus, Chairman and CEO, DFS Group David Radcliffe, CEO, Hogg Robinson Dee Waddell General Manager, Global Travel & Transportation, IBM 14.35-­14.50 -­ AN INTERVIEW WITH DARREN HUSTON, President & CEO, The Priceline Group – Interviewer: Stephen Sackur This interview explores the story of this leading Travel & Tourism technology-­driven company and some of the challenges it faces that are beyond its control. When consumers can book directly through search engines and apps, how does a company like this maintain its growth? 6 14.50-­15.30 -­ SESSION SEVEN: SPACE INVADERS – The rise of the new market place Moderator: Nick Ross Although driven by consumer demand, many of the start-­ups which developed services to meet new consumer trends were initially seen as threats to traditional businesses. Now, we are regularly hearing of new collaborations between traditional businesses and technology-­driven start-­ups. In this discussion, we hear how and where this new market place will develop. AN INTERVIEW WITH DARA KHOSROWSHAHI -­ President & CEO, Expedia, Inc. -­ Now an established player, not too long ago, Expedia too, was seen as a disruptive force in travel. We discuss how the T&T landscape has again changed and what companies now need do and why collaboration might be the best approach. THE RISE OF THE NEW MARKET PLACE -­ Panel discussion. Some of the greatest disruptions to traditional Travel & Tourism business models have come from companies that have taken entrepreneurial advantage of digital technology. Five years ago, who would have guessed that the world’s largest taxi company today would own no taxis or that the largest accommodation provider would own no real estate? While many of these start-­ups were initially seen as threats to our industries, we are now regularly hearing of new collaborations between traditional and technology-­driven businesses. In this discussion, we hear how and where cooperation and collaboration is currently taking place to make the overall travel experience better and more streamlined for consumers. Panellists: Will Coleman, Partner, McKinsey and Co Chip Conley, Global Head of Hospitality & Strategy, Airbnb Dara Khosrowshahi, President & CEO, Expedia, Inc;; Michel Taride, President, Hertz International 15.30-­16.00 – BREAK 16.00-­17.00 -­ SESSION EIGHT: BIG HORIZONS – Developments in airline and cruise business Moderator: Peter Greenberg We take a hard look at two industries within the Travel & Tourism sector to understand how companies are addressing some of the challenges they face. Focussing beyond ‘business as usual’, where are the collective challenges being addressed and what still needs consideration? THE CRUISE INDUSTRY -­ Panel discussion -­ With 23 million passengers in 2015, over 1,000 ports of call and a fast-­growing Asian market, cruising looks to be smooth sailing. Digging a little deeper, challenges abound. Many, like taxation and regulation, are common to other industries within Travel & Tourism, however cruising faces specific scrutiny over other issues such as its environmental footprint and congestion in popular ports. How and where are these issues being addressed? 7 Panellists: Arnold Donald, President and CEO, Carnival Cruise Lines Adam Goldstein, President and COO, Royal Caribbean Cruises Ltd Manfredi Lefebvre d'Ovidio di Balsorano de Clunieres, Chairman Silversea Cruises THE AIRLINE INDUSTRY -­ Panel discussion -­ With oil prices lower than they have been in years, there is huge optimism among many in the airline industry, particularly around delivering higher returns to investors. Not all is entirely rosy, however, as vast challenges remain. What decisions will CEOs be taking as a result of lower fuel prices and how are they prioritising their response to the risks and disruption affecting their businesses and industry. Panellists: Karl Ulrich Garnadt, Member of the Executive Board of Deutsche Lufthansa AG James Hogan, President & CEO, Etihad Airways Scott Kirby, President, American Airlines Aireen Omar, CEO, AirAsia Berhad 17.00-­18.10 -­ SESSION NINE: CITY LIMITS – Modern metropolis, tourist hub or city state? Moderator: Stephen Sackur Increasingly large, influential and connected, cities are becoming more and more important relative to nations. Fuelled by a growing importance of art and retail, tourism is also gaining momentum as a strategy for growth and employment within cities. THE GROWING POWER AND INFLUENCE OF CITIES -­ Keynote speech from Adam Sacks, Founder & President, Tourism Economics RETAIL CITY -­ Keynote speech from Karen Katz, President & CEO, Neiman Marcus Group CITY AS A WORK OF ART -­ Keynote speech from Nancy Nasher, President & Owner, NorthPark Center How can the synergies between tourism and arts, culture and shopping be maximised and how can cities shape their brand in order to reinforce their status as destinations for tourism, investment and culture? WHAT DRIVES COMPETITIVENESS IN CITIES -­ Panel discussion This session will look at how the implications of this growth and power of cities. It will look at different strategies that are being employed by cities to develop their tourism products for both the leisure and business market, including how they implement fair regulations that meet the new types of tourism and effective and intelligent taxation. Panellists: Arthur De Haast, Chairman, Hotels & Hospitality Group, JLL Karen Katz, President & CEO, Neiman Marcus Gerald Lawless, Head of Tourism and Hospitality, Dubai Holding Nancy Nasher, President & Owner, NorthPark Center Andy Taft, President, Downtown Fort Worth, Inc. 8 CLOSE – BEYOND DALLAS – Closing and handover David Scowsill, President & CEO, World Travel & Tourism Council Gerald Lawless, Chairman, World Travel & Tourism Council Philip Jones, President & CEO, Dallas CVB H.E. Ms. Kobkarn Wattanavrangkul, Minister of Tourism, Kingdom of Thailand 9