alfiasal university - Alfaisal University

1
1
ITS Guide For Faculty & Staff
This guide provides a very conceptual introduction to ITS
objectives, mission, and services. It is supplemented by the
documentation, tutorials, and other informational links provided
to help new users in order to facilitate and enhance their
experience using our services.
ALFIASAL UNIVERSITY
ALL RIGHTS RESERVED
2
2
Contents
1. Objective ............................................................................................................................................. 3
2. Our Mission ......................................................................................................................................... 3
3. Our Vision:........................................................................................................................................... 3
4. IT Services (What we do)? ................................................................................................................... 3
4.1 IT Management and Compliance: ................................................................................................ 3
4.2 Information Systems Management: ............................................................................................ 3
4.3 IT Infrastructure: ........................................................................................................................... 3
4.4 User Support Services: ................................................................................................................... 4
4.5 Web services: ................................................................................................................................ 4
5. Getting Started .................................................................................................................................... 4
5.1 Issuing a Desktop? ........................................................................................................................ 4
5.2 Your Alfaisal Username ................................................................................................................. 4
5.3 Printing & Scanning....................................................................................................................... 4
5.4 Phone Set ...................................................................................................................................... 4
5.5 Networking and Internet Access (Wired & Wireless) .................................................................... 5
5.6 MS Office suite for personal laptops ............................................................................................. 5
5.7 Storage .......................................................................................................................................... 5
5.8 Alfaisal Faculty Corner (OpenScholar)........................................................................................... 5
5.9 Email.............................................................................................................................................. 6
5.10 Changing the Alfaisal email password ........................................................................................ 6
5.11 Access to e-Learning Portal ”Moodle”. ....................................................................................... 8
5.12 Faculty Web Access ..................................................................................................................... 8
5.13 IT Helpdesk Portal ....................................................................................................................... 9
5.14 Technical support for hardware and software ........................................................................... 9
FAQs .................................................................................................................................................. 10
ALFIASAL UNIVERSITY
ALL RIGHTS RESERVED
3
3
1. Objective
The key purpose of this document is:
a. To provide an overall summary of the services provided by ITS; and
b. Assist new faculty, staff and students with most common IT related issues.
2. Our Mission
ITS is committed to align its services with the Alfaisal objectives to provide excellent IT services. The
investments made in People, Processes, and Technologies to develop the IT infrastructure coupled
with effective IT leaderships will enable the university to achieve its goals and objectives for quality
teaching and research.
3. Our Vision:
The ITS strategy is to early adopt new technologies to cater for all IT needs of our faculties,
researchers and students. For this, ITS vision is to become an EFFECTIVE IT service provider and a
LEADER in IT management for higher education.
4. IT Services (What we do)?
ITS is the central facility at Alfaisal University responsible for providing IT services to support all
faculties and business areas. The offered services are grouped into five categories:
4.1 IT Management and Compliance:
Manages the IT business and ensure proper compliance of IT standards. The IT Standards applied will
be based on established frameworks, such as: ITIL (IT Infrastructure Library), COBIT (Control
Objectives for Information and Related Technology), ISO (International Organization for
Standardization), CMMI (Capability Maturity Model Institute) and PMI ( Project Management
Institute).
4.2 Information Systems Management:
Plan, develop and deploy business application solutions. The department will be an active member
of the IT Projects Committee for subject related matters.
4.3 IT Infrastructure:
Manage infrastructure hardware and software. The department will be an active member of the IT
Projects Committee for subject related matter.
ALFIASAL UNIVERSITY
ALL RIGHTS RESERVED
4
4
4.4 User Support Services:
Manage and operate the ‘IT Service Desk’ to provide first line support for application and desktop
users.
4.5 Web services:
Plan, develop, and deploy all web related services including on-going support of business
development and university portal management.
Each of these categories has its own mission, structure, and approach to provide different services in
accordance with an overall IT Governance framework, with focus on alignment with Alfaisal’s
business objectives.
5. Getting Started
ITS provides the following services to all new faculty & staff:
5.1 Issuing a Desktop.
 A desktop will be issued as per the university policy.
 Windows Operating System (latest version)
 Microsoft Office Suite (latest version)
 Access to nearest network printer.
 Antivirus, PDF reader, Zip software, Media Player...Etc.
 Additional softwares will be installed upon request.
Hint: Any additional software that requires a license, needs to be approved by the department head
5.2 Your Alfaisal Username
All Alfaisal staff and faculty members are entitled for an Alfaisal username & password for accessing
email & internet.
5.3 Printing & Scanning
ITS will connect your machine to the nearest printer; almost all the network printers are
Multifunction Device (MFD) capable of printing, scanning and photocopying. For examination
printing a dedicated and secure service is offered at the copy center. Please contact IT Services to
learn more about the printing and access to the copy center.
5.4 Phone Set
All Alfaisal Staff and faculty are entitled for a phone set; the model of phone set depends as per the
phone policy
ALFIASAL UNIVERSITY
ALL RIGHTS RESERVED
5
5
5.5 Networking and Internet Access (Wired & Wireless)
All users can access services offered by Alfaisal’s campus, including Internet, through wired &
wireless networks. Currently, this covers the buildings in both Colleges of Science and College of
Business buildings. The wireless password can be obtained from the IT Services anytime during the
regular working hours; 9 A.M to 5 P.M
5.6 MS Office suite for personal laptops
Under the Alfaisal Campus agreement with Microsoft, staff and faculty can avail the most recent
licensed MS Office Suite installed on their own laptops. The installation is limited to single license
per faculty / staff. In order to do that kindly fill in a request ticket to get an appointment with IT staff
at http://itsupport.alfaisal.edu/
Step Requirement:



Remove any previous installation of Microsoft Office.
Fully charge your laptop.
Bring in your Alfaisal ID.
5.7 Storage
For data storage, faculty and staff can store and share data using the campus file server.
5.8 Alfaisal Faculty Corner (OpenScholar).
OpenScholar represents a paradigm shift in how the personal academic and research web sites are
created and maintained. Built on the open-source framework Drupal, OpenScholar makes it possible
to create academic web sites in a matter of seconds. Each web site comes with a suite of powerful
tools from which users can facilitate the creation, distribution, and preservation of knowledge faster
and more efficiently than ever before. http://faculty.alfaisal.edu
ALFIASAL UNIVERSITY
ALL RIGHTS RESERVED
6
6
5.9 Email
For staff and faculty, Alfaisal email ID will be configured in Microsoft Outlook on your office desktop
and the IT Personnel will provide you the ID and password, you are required to change the password
immediately. There are two ways to access your Alfaisal email. The first one is through your outlook
on your office desktop, the second way is through our webmail https://mail.alfaisal.edu and you can
be access it off campus.
5.10 Changing the Alfaisal email password
There are two methods to change your Alfaisal email:
Method 1: Using your office desktop “Only from your Office Desktop”
Press Ctrl +Alt + Delete on your office keyboard “look at the figure below”
A window will pop up and from there click on change password.
ALFIASAL UNIVERSITY
ALL RIGHTS RESERVED
7
7
Method 2: Using Webmail “Could Be Done From Anywhere”
First, you need to access your email as shown in the step 5.9 then follow the steps below.
Security Tip: Users are advised to change the password at the first login.
Step: 1

Click “Options ” found in the top right corner as shown below
1
Step: 2

Click “Change Your Password ” as shown below.
2
ALFIASAL UNIVERSITY
ALL RIGHTS RESERVED
8
8
Step: 3




Enter you current password in the “Old password” field.
Enter the new password.
Re-enter the new password.
Click save
3
5.11 Access to e-Learning Portal ”Moodle”.
In order to access e-Leaning Portal please click the blue icon above. http://elearning.alfaisal.edu
5.12 Faculty Web Access
Faculty web access gives our faculty easy access to the Calendar, Assignments, Grades and Student
Report Cards.
Please note that Netclassroom uses its own set of credentials; the Username and password required
for access shall be provided by Student Affairs. http://fwa.alfaisal.edu/faweb7
ALFIASAL UNIVERSITY
ALL RIGHTS RESERVED
9
9
5.13 IT Helpdesk Portal
To access the Helpdesk portal please follow the below steps;
1. Click on the blue icon above to be directed to the helpdesk portal.
2. Enter your Alfaisal username & password to login to the portal.
3. Fill up the the summary and description and upload a file if needed
4. Click on submit as shown below.
http://itsupport.alfaisal.edu/
5.14 Technical support for hardware and software
Please contact the ITS:
http://alfaisal.edu/its
E-mail: itsupport@alfasial.edu
Phone: 215-7888
Ext. 7888 ,
Walk-in to ITS offices on the Ground floor College of Business Building.
ALFIASAL UNIVERSITY
ALL RIGHTS RESERVED
10
10
FAQs
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
Where can I get my Alfaisal email ID and password?
How to access my Alfaisal email remotley?
How to change my Alfaisal email password?
What if my name is misspelled in the Alfaisal email system?
How can I get my Alfaisal Faculty Web Access username and password?
How can I Use Alfaisal wireless for internet?
How can I configure Alfaisal email on my smart phone?
How can I access the MOODLE (e-Learning Portal)
How can I get Microsoft Office suite on my laptop?
Where is the IT Services Office located?
What if my name is misspelled in the Alfaisal email system?
In order to correct the misspelled name, you are required to route the request through
Human Affairs. ITS will do the required changes only if the request is approved and sent by
the Human Affairs.
How can I get my Alfaisal Faculty Web Access (FWA) username and password?
Your FWA username and password will be mailed to your email account. If you have not
received the FWA credentials via email. Kindly contact Student Affairs office.
How can I Use Alfaisal wireless for internet?
The SSID password mailed to you by IT Services, if you missed that by chance you could get it
from the IT Services office located on the ground floor CoB building near the food court
area. Female staff can contact IT Office on 3rd floor CoB female section.
How can I configure Alfaisal email on my smart phone?
Please
for detailed steps to configure Alfaisal email on your smart phone.
http://www.alfaisal.edu/its/spguide
ALFIASAL UNIVERSITY
ALL RIGHTS RESERVED