Learning (SIU) Complete SIU How To Guide

Transcription

LEARNER
Learning (SIU) Complete SIU How To Guide
Complete SIU How To Guide
Table of Contents
Select a line to jump to the corresponding section of the guide.
Sysco Interactive University (SIU) ................................................................................................................... 4
Introduction ........................................................................................................................................................... 4
Resources................................................................................................................................................................ 4
Availability .............................................................................................................................................................. 4
Need to Know ............................................................................................................................................................ 5
News ......................................................................................................................................................................... 5
System Updates ................................................................................................................................................... 5
Delivery Types ...................................................................................................................................................... 6
Areas of Study ...................................................................................................................................................... 7
Assignment Labels............................................................................................................................................... 7
Accessing SIU ............................................................................................................................................................ 8
Navigate to SIU .................................................................................................................................................... 8
My Learning Assignments..................................................................................................................................... 9
Collapsed View ...................................................................................................................................................... 9
Expanded View ................................................................................................................................................... 10
Filtering .................................................................................................................................................................. 11
Training List Views ............................................................................................................................................ 11
Launch Online Course ...................................................................................................................................... 12
Classes ................................................................................................................................................................... 12
Drop Online Course ........................................................................................................................................... 13
View Certification Requirements .................................................................................................................. 13
Withdraw from Certification........................................................................................................................... 14
Catalog Search........................................................................................................................................................ 15
Overview ............................................................................................................................................................... 15
Narrow Search Results .................................................................................................................................... 15
Browse Training .................................................................................................................................................. 15
Search and Register for Curricula ............................................................................................................... 16
Search and Register for Certifications ....................................................................................................... 17
Search and Register for Online Courses ................................................................................................... 18
Links ............................................................................................................................................................................ 19
Overview ............................................................................................................................................................... 19
Link Descriptions ................................................................................................................................................ 19
2
Copyright © Sysco Corporation 9/10/2015
My Curricula ............................................................................................................................................................. 20
Overview ............................................................................................................................................................... 20
Curriculum Details ............................................................................................................................................. 20
Remove Curricula .............................................................................................................................................. 21
History ........................................................................................................................................................................ 22
Overview ............................................................................................................................................................... 22
Full Learning History List ................................................................................................................................ 22
Review Completed Courses ........................................................................................................................... 23
Spotlight .................................................................................................................................................................... 24
Overview ............................................................................................................................................................... 24
Launch Spotlight Course ................................................................................................................................. 24
Recommended ........................................................................................................................................................ 25
Overview ............................................................................................................................................................... 25
Launch .................................................................................................................................................................... 25
Decline ................................................................................................................................................................... 26
Recommend Training ....................................................................................................................................... 27
Reports....................................................................................................................................................................... 28
Available Reports ............................................................................................................................................... 28
Access Reports .................................................................................................................................................... 28
Process Reports .................................................................................................................................................. 29
Resource Library .................................................................................................................................................... 30
Overview ............................................................................................................................................................... 30
Glossary ..................................................................................................................................................................... 31
Terms ..................................................................................................................................................................... 31
Roles ....................................................................................................................................................................... 31
Support ...................................................................................................................................................................... 32
Contacts................................................................................................................................................................. 32
Guides .................................................................................................................................................................... 32
3
Sysco Interactive University (SIU)
Introduction
Sysco Interactive University (SIU) is an award winning, online corporate university used
to manage and deliver quality, cost-effective learning resources.
SIU training is available to all Sysco associates at no charge.
Resources
SIU offers the following free resources to all Sysco associates:
Resource
Online Courses
Description
Self-paced training offered online
Classroom-based training sessions which can be tracked in SIU
Classes
Note: To find out of a Class can be tracked in SIU, contact the SIU
team using the contact information at the end of this guide.
Curricula
Job-specific groupings of online courses and classes created to
align skills and knowledge for particular roles across Sysco
Certifications
Groupings of online courses and classes that are supplemental
to job-specific training
Resource Library
Database of free learning tools and documents
Free online meeting tool
Sysco e-Meeting
Availability
Note: Refer to the Sysco e-Meeting guides in the Knowledge Base for
additional information.
SIU is housed in Talent Central on the Learning (SIU) page. Access is available 24/7 to all
Sysco associates who want to take training.
To access SIU learners need the following:
 Internet access
 Network ID
 Network Password
 Profile in SAP (Sysco’s HR database of associates)
Note: Contact SBS Support for Sysco network ID and password information.
4
Need to Know
News
The News window shows important information about SIU. This window appears
automatically upon first accessing SIU.
Select the Do not show this page every time I sign in checkbox to prevent the window
from appearing every time SIU is accessed. To reopen the window, click the News link in
the Links tile.
Note: If the News window reappears after selecting the “Do not show” checkbox, the information has
been updated. Learners should review any new information in the News window before closing it.
System
Updates
SuccessFactors, the software behind Talent Central, performs regular maintenance to keep
the system operating effectively and has quarterly releases of new features and enhanced
tools.
Learners may see SuccessFactors Scheduled Maintenance Notification windows upon access
to Learning (SIU) alerting users of any upcoming maintenance. These notification windows
should be read in their entirety to be fully informed of important information.
Continued on next page
5
Need to Know,
Delivery Types
Continued
There are five delivery types for training.
Delivery
Type
Online
Icon
Description
Self-paced online courses, including off-the-shelf content from
Skillsoft and custom Sysco content
Class
Curricula
Note: To find out of a Class can be tracked in SIU, contact the SIU
team.
Note: Curricula can be assigned automatically based on job role.
Groupings of online courses and classes that are supplemental
to job-specific training
Certification
Survey
Note: Certifications can be self-assigned by the learner, recommended
or required by a learning admin, or recommended or required by a
manager.
Series of questions which allow SIU to improve the learning
experience for all Sysco associates
Note: Surveys are required for course completion.
6
Need to Know,
Areas of Study
Continued
Courses can fall into one of three areas of study.
Area of
Study
Business
Desktop
Technical
Assignment
Labels
Description
Professional & organizational development courses - topics include:
 Coaching
 Customer service
 Defensive driving
 Human resources
 Management
 Safety
Desktop applications training - topics include:
 Adobe Photoshop
 Microsoft Office
 Consumer finances
 Digital photography
 Lotus Notes
 Productivity
 Technology
Technical skills training - topics include:
 Application development (with Java/.NET/VB & more)
 E-Commerce
 Microsoft Databases
 Networking
 Oracle
 Windows/Unix/Linux server administration
Each delivery type has a label denoting the assignment method.
Assignment Label
Required
Description
Assigned to the associate by their manager, by a learning
admin, or based on job role as training required for the
associate’s job or to meet Sysco compliance
Note: Managers receive notifications for overdue required training.
Recommended
Assigned to the associate by their manager, by a learning
admin, or based on job role as suggested training for the
associate’s development
Self-Assigned
Assigned by the associate
7
Accessing SIU
Navigate to
SIU
To go directly to the Learning (SIU) page in Talent Central, navigate to http://siu.sysco.com.
Notes:

Talent Central uses a single sign-on feature so learners who are connected to the Sysco
network do not need to log into the site for access.

Links to Talent Central and Learning (SIU) can also be found in the Sysco Associate Portal.
8
My Learning Assignments
Collapsed
View
The My Learning Assignments tile defaults to the collapsed view for a quick glance of
training status. There are three groups shown in this tile: overdue, due next, and due
later.
Group
Overdue
Description
Courses that have not yet been completed and are past their assigned
due date
Due Next
Courses that have an assigned due date and are due within the next 7
calendar days
Due Later
Courses that have a due date more than 7 calendar days out or do not
have a due date
Each of the groups has a circle in the top-right corner with either a number or a
checkmark.
Inside the Circle
Meaning
Checkmark
There are currently no items in the group that require attention
The number of items in the group that require attention
Number
Tip: Click the group icon to expand the tile and see which learning
items need attention.
9
My Learning Assignments,
Expanded
View
Continued
The expanded view of the My Learning Assignments tile shows a full list of items requiring
attention.
Icon
Action
Expand tile
Collapse tile
Note: Expand/collapse icons are located in the top-right corner of the green title bar.
From the expanded view learners can:
 Expand/collapse each due date group
 Start a course
 Continue a previously started course
 Drop a course
 Access additional course details
 Recommend training
Notes:

When a curriculum is assigned, the individual required courses display in the My Learning
Assignments tile.

When a certification is assigned, the certification displays in the My Learning Assignments tile
as a singular item.
10
Filtering
Continued
While in the expanded view of the My Learning Assignments tile, learners can filter their list
of learning items. This allows learners with a very long list to find specific training more
quickly.
Follow the steps below to apply filters to the My Learning Assignments tile.
Step
Action
Expand the My Learning Assignments tile by either clicking the Expand Tile
icon or clicking one of the groups which has items that require attention.
1
Click the Filter link from the top-right corner of the green title bar.
2
Filter the items by:
 Entering a course name or ID in Keyword
 Selecting a training type from the All Course Types drop-down list
 Selecting an assignment type from the All Assignment Types dropdown list
3
Result: Only training meeting the criteria of the filters displays.
Training List
Views
While in the expanded view of the My Learning Assignments tile, learners can change the
view by selecting the view icons in the top-right corner of the green title bar.
View
Item View
Shows the learning item with some course and assignment details
Card
List
Shows the item with minimal details
11
Launch Online
Course
Continued
Follow the steps below to launch an online course from the My Learning Assignments
tile.
Step
1
Action
Expand the My Learning Assignments tile.
Click the START COURSE button.
Result: The course launches in a new window.
2
Classes
Notes:

See the Search and Register for Online Training section of this guide for
instructions on finding and registering for online courses.

Courses that were previously started and closed show a CONTINUE COURSE
button.
Associates are registered for classes by their Class Admins so they should not search or
register for classes.
Associates who are enrolled for a class will see the class appear in their My Learning
Assignments tile. No further action is required by the associate – attendance will be
marked by the Class Admin.
When an associate is registered for a class, an email is sent from the SIU system to the
associate with class details, including date, time, location, instructor, etc.
Note: If an email does not appear in the associate’s inbox, check the Junk and Clutter Outlook
folders. If the email was not received, contact the Class Admin.
12
Drop Online
Course
Continued
Associates may need to drop a course for a number of reasons, including:
 Material no longer applies to job role
 Registered for wrong course
 Registered for wrong language
Follow the steps below to drop an online course.
Step
1
Action
Click the drop down arrow next to the START COURSE or CONTINUE
COURSE button.
2
Tip: Use filters to narrow down the training list.
Click Remove.
3
Result: The course is removed from the associate’s learning assignments.
Note: Courses assigned to the learner as required by the system or a manager cannot be dropped.
View
Certification
Requirements
Certifications display as a singular training item in the My Learning Assignments tile. Follow
the steps below to view the required training for assigned certifications.
Step
1
Action
Click the View Certification button for the certification.
2
Result: The certification status and required and optional courses display.
Note: See the Search and Register for Certifications section of this guide for
instructions on finding and registering for certifications.
13
Withdraw
from
Certification
Continued
Follow the steps below to withdraw from a certification.
Step
1
Action
Click the View Certification button for the certification.
2
Result: The certification status and required and optional courses display.
Click the Withdraw button.
3
14
Catalog Search
Overview
The Catalog Search tile allows associates to quickly search or browse for training,
including online courses, classes, curricula, and certifications.
Narrow Search
Results
When browsing or searching for training, learners can narrow their results to make finding
the training faster.
There are three options to narrow results down using the Narrow Search bar on the left side
of the Catalog Search screen.
Option
Description
Delivery type
Category
Language and Continuing Education
Subject
Area
Note: Check the Resource Library for a
list of courses and CEU credits.
Course creator/source
Source
Browse
Training
Follow the steps below to browse all available training.
Step
Action
Click the Browse All link.
1
Result: The Catalog Search page appears with all available items.
Locate the desired training.
2
Tip: Use Category, Subject Area, or Source in the Narrow Search bar on the left
to narrow down the results.
15
Catalog Search,
Search and
Register for
Curricula
Continued
Follow the steps below to find and register for curricula.
Step
Action
Enter a keyword or the curriculum title in the search field.
1
Click the Go button.
2
Result: The Catalog Search page appears with available content matching the
keyword or curriculum title.
Tip: Use Category in the Narrow Search bar to show only curricula in the results.
Hover cursor over the curriculum in the results area.
3
Result: A Self Assign Curriculum link appears.
Click the Self Assign Curriculum link.
4
Results:

The curriculum is added to the learner’s My Curricula tile.

All courses in the curricula area added to the learner’s My Learning
Assignments tile.
Note: Curricula for which the learner is already registered will show Already
Assigned.
16
Catalog Search,
Search and
Register for
Certifications
Continued
Follow the steps below to find and register for certifications.
Step
Action
Enter a keyword or the certification title in the search field.
1
2
keyword or certification title.
Tip: Use Category in the Narrow Search bar to show only certifications in the
results.
Hover cursor over the certification in the results area.
3
Result: A View Certification link appears.
Click the View Certification link.
4
Result: The certification information page displays with required and optional
courses grayed out.
Note: Certifications for which the learner is already registered will show Already
Assigned.
Click the Enroll button.
5
Result: The certification is added to the learner’s My Learning Assignments tile as a
singular learning item.
17
Catalog Search,
Search and
Register for
Online
Courses
Continued
Follow the steps below to search and register for online courses.
Step
Action
Enter a keyword, the course ID, or the course title in the search.
1
2
keyword, course title, or course ID.
Tip: Use Category in the Narrow Search bar to show only online courses in the
results.
Hover cursor over the course in the results area.
3
Result: Action links appear.
Click the Assign to Me link to add the course to the My Learning
Assignments tile.
OR
Click the Start Course link to launch the course.
4
Notes:

Courses for which the learner is already registered show Already Assigned.

Courses the learner has already started show Already Assigned and say
Continue Course rather than Start Course.
18
Links
Overview
The Links tile includes links to important SIU and Sysco resources.
The Links tile can be expanded and collapsed using the black arrow at the bottom of the
tile.
Link
Descriptions
The table below shows descriptions for some of the key links.
Link
Description
Opens a new email addressed to the SIU
team
Opens the SIU Resource library with learning
documents and tools
Opens the Sysco e-Meeting website
Opens the Books 24x7 website
Opens the Sysco Associate Portal
Opens the news pop-up window
Displays the associate’s Learning (SIU)
settings
Opens the list of available learner reports
1. Contact SIU Team
2. Resource Library
3. Sysco e-Meeting
4. Online Books (24x7)
5. SAP (Sysco Associate Portal)
News
Options and Settings
Reports
Note: The links in this tile are subject to change.
19
My Curricula
Overview
The My Curricula tile shows the due date status of curricula for which the associate is
currently registered and provides quick access to a full list of registered curricula.
To view a full list of registered curricula, click the pie chart area.
Curriculum
Details
The curriculum details page includes a description of the curriculum and the list of
required courses. Follow the steps below to access the curriculum details page.
Step
Action
Click the pie chart area in the My Curricula tile.
1
Result: The Curriculum Status page appears showing a list of all curricula for which
the learner is registered.
Click the curriculum title link.
Result: The curriculum details appear.
2
Tip: Sort the list of curricula by selecting one of the table column headings.
20
My Curricula,
Remove
Curricula
Continued
Associates may need to remove a curriculum for a number of reasons, including:
 Training no longer applies to job role
 Registered for wrong curriculum
 Registered for wrong language
Follow the steps below to remove a curriculum.
Step
Action
Click the pie chart area in the My Curricula tile.
1
Result: The Curriculum Status page appears showing a list of all curricula for which
the learner is registered.
Click the Remove icon in the Remove column for the curriculum.
2
Results:

The curriculum is removed from the learner’s curricula list.

Any courses that were not yet started are removed from the learner’s My
Learning Assignments tile.
Tip: Sort the list of curricula by selecting one of the table column headings.
Note: Required curricula assigned by the system or a manager as required cannot be removed by the
learner. If the learner believes they were assigned a curriculum in error, they should contact their
manager.
21
History
Overview
The History tile shows learners a count of the courses completed by the learner within
the last 30 days.
Click the clock icon to show the titles of the courses completed within the last 30 days in
the expanded view of the tile.
Full Learning
History List
Follow the steps below to see a complete list of previously completed courses.
Step
Action
Click the View All link.
1
Result: The Completed Work page appears showing the learner’s full completed
course history.
22
History,
Review
Completed
Courses
Continued
Follow the steps below to re-launch and review previously completed courses.
Step
Action
Click the View All link.
1
Result: The Completed Work page appears showing the learner’s completed course
history.
2
Locate the desired course.
Click the course title link.
Result: A small window appears with course completion details and actions.
3
Note: The Print Certificate option will print an unofficial course completion
certificate. This is not the equivalent of the SIU certificates distributed by the SIU
team.
Click the Review Content link.
4
Result: The course launches.
Tips:
 Narrow down the list of courses by selecting a date range option from the Show
Completions drop-down box and entering the appropriate dates.
 Narrow down the list of courses by selecting a status from the Status drop-down box.
 Search for the course by entering the course title (or keywords from the course title) in the
Title field.
23
Spotlight
Overview
The Spotlight tile shows any courses being showcased as the monthly spotlight course
as part of SIU’s monthly spotlight contest.
Note: Spotlight contest and additional contest information can be found in the Resource Library in
the Links tile.
Launch
Spotlight
Course
Follow the steps below to review course details and launch a spotlight course.
Step
Action
Click the star icon.
1
Result: The Spotlight tile expands to show title of the month’s spotlight course.
2
Result: The course details page opens.
Click the Assign to Me button to add the course to the My Learning
Assignments tile.
3
OR
Note: Spotlight courses cannot be dropped since this is a promotional tile. The course will change
each month.
24
Recommended
Overview
The Recommended tile shows the number of courses that have been suggested for the
associate. Recommendations can come from managers, peers, SIU Champions, HRBPs, or
the SIU team.
To view titles of recommended courses, click the lightbulb icon.
Launch
Follow the steps below to launch a recommended course.
Step
Action
Click the lightbulb icon to show the titles of all recommended courses.
1
Result: The course details page opens.
2
Tip: Click the Flip icon in the top-right corner of the course icon to see who
recommended the course and any notes sent with the recommendation.
Click the Assign to Me button to add the course to the My Learning
Assignments tile.
3
OR
25
Recommended,
Decline
Continued
Recommended courses are not required so they can be removed from the tile. Follow the
steps below to decline a recommended course.
Step
Action
Click the lightbulb icon in the Recommended tile.
1
Result: The Recommended tile expands to show titles of all recommended courses.
Click the Not Interested icon.
2
Result: The course is removed from the Recommended tile.
26
Recommended,
Recommend
Training
Continued
There are multiple ways to recommend training. Anywhere a Recommend link appears will
open the Recommend to Others window.
Places



the Recommend link appears include:
My Learning Assignments tile ( in the drop-down list for courses and certifications)
Catalog Search page
Course details page
Follow the steps below to recommend training to other associates.
Step
1
Action
Click the Recommend link.
Result: The Recommend to Others window opens.
Enter the name of the associate in the search field.
2
Tip: A list of possible names appears while typing – a name can be selected from the
list instead of typing the rest of the name.
Press Enter.
3
Result: The associate’s name appears in the center of the window.
Tip: Multiple associates can be recommended the training at one time. Enter
additional names, if desired.
(Optional) Enter a note or comment about the recommendation in the
comment field.
4
Click the Send button.
5
Result: The training and note appear in the Recommended tile for the selected
associates.
27
Reports
Available
Reports
Reports can be run to view personal training information. The table below provides
descriptions of available reports.
Report Title
Curriculum Status
Learning History
Learning Plan
Access
Reports
Description
Curriculum assigned to the associate and their curriculum
status
Learning history (finished items and curricula) with detail
item events
Learning plan of associate (personal docket of learning items
and curricula)
Associates can run reports on their learning history, curriculum status, and learning plan.
Follow the steps below to access a list of available reports.
Step
Action
Click the Reports link in the Links tile.
1
2
Click the Expand icon to view available reports in each report category.
28
Reports,
Process
Reports
Continued
Follow the steps below to process a report.
Step
Action
Click the Reports link in the Links tile.
1
2
3
4
Click the Expand icon to view available reports in each report category.
Click the report title link.
Fill in any required or optional report parameter fields.
Note: These fields vary depending on the report being processed.
Click the Run Report button.
5
Result: A new browser tab opens showing the status of the report processing.
Allow the report to process. DO NOT close the new tab until the report is
done processing.
6
7
Open or Save the report when prompted by the browser.
Click the Close Window button to close the tab.
8
29
Resource Library
Overview
The Resource Library is a collection of SIU resources and learning tools.
Click the resource title to access the corresponding materials.
Note: Resources are subject to change.
30
Glossary
Terms
Term
Certification
Class
Curricula
Curriculum
Facility
Location
Self-Assigned
Tile
Online Course
Roles
Role
Champion
Definition
Groupings of online courses and classes that are supplemental to
job-specific training
Singular of curricula
Operating Company
Room where class will be held
Training learners assigned to themselves
Section or box on Talent Central portal pages
Self-paced courses taken online, including off-the-shelf content
from Skillsoft and custom Sysco content
Who
1 per OpCo
2 per
program
Class Admin
Report Admin
Managers
Based on
program
need
 HRBP
 Instructor
Based on
business
need
Associates
with direct
reports
Approved
By
Actions
OpCo
President
 Distribute certificates
 Share general knowledge of
SIU
 Answer about SIU resources
and features
 Communicate promotions
 Promote learning
 Run reports
 Program
facilitator
 SIU
 Create/track class sessions
 Run reports
 Answer about SIU resources
and features
SIU
 Run reports
N/A
 Run reports
 Assign required training
31
Support
Contacts
For additional questions and support please contact the appropriate team below.
Team
Item
Contact Information
Sysco
Interactive
University
(SIU)
 Inquiries about courses
o Course completion requirements
o Custom course development
 General inquiries
o Certifications
o Transcripts
o Learning site
o Available resources
SIU@corp.sysco.com
Sysco
Service Desk
(SSD)
 Problems with courses
o Stuck on launching screen
o Won’t progress
o Completion/score not recorded
 Problem with browser settings
 Technical requirements/
settings
SBS HR
Associate
Support
 Problems logging in
 Problem with Network ID/Password
(281) 584-1190
Customer.Support@corp.sysco.com
1-877-678-6979
associate@sysco.com
Note: SIU does not have the appropriate permissions or resources to act as a technical support team.
All technical or software questions should be directed to the Sysco Service Desk for a resolution.
Guides
Additional SIU guides are available through the Resource Library in the Links tile.
Step
1
2
3
Action
Navigate to siu.sysco.com.
Click the Resource Library link in the Links tile.
Click the Sysco Interactive University (SIU) link.
32

Learning (SIU) Complete SIU How To Guide

Transcription

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