Survival Guide - Capilano University
Transcription
Survival Guide - Capilano University
Foreign Student Survival Guide 2010/2011 HZ University of Applied Sciences International Office Edisonweg 4 4382 NW Vlissingen The Netherlands www.hz.nl PREFACE HZ INTERNATIONAL OFFICE 4 4 WELCOME TO THE NETHERLANDS! 5 2010 – 2011 ACADEMIC CALENDAR 6 STUDENT SERVICES LIBRARY MEDIA CENTRE OPEN LEARNING CENTRE HZ REPRO AUDIOVISUAL HZ BOOKSHOP “DE RUYTER & FANOY” HAIR SALON COMPUTER LABS SERVICEPOINT HZ SPORT ABOUT THE NETHERLANDS LANGUAGE CLIMATE INTERNATIONAL STUDENTS AND CULTURE SHOCK CULTURE SPECIAL DAYS ALLOCATION PROCEDURES HOTELS AND PENSIONS IN VLISSINGEN GETTING TO KNOW VLISSINGEN SURROUNDING AREA COST OF LIVING BANKING THE CITY OF VLISSINGEN SHOPPING MAKING PHONE CALLS CAFES AND BARS CAFÉ SPEYK RESTAURANTS TRAVEL AGENCIES/OFFICES 7 7 7 7 7 8 8 8 8 9 9 9 9 10 10 11 13 14 16 16 16 17 18 18 22 23 23 23 25 HOW TO GET TO HZ: 26 TRANSPORTATION IN VLISSINGEN 26 BY BIKE BY BUS BY TRAIN TRAIN DISCOUNT TRAVEL CARD BY TAXI BY CAR PARKING IN VLISSINGEN AND MIDDELBURG 26 27 28 29 30 30 31 2 ATTRACTIONS AND ACTIVITIES 32 HEALTH CARE AND INSURANCE 33 HEALTH INSURANCE LIABILITY INSURANCE DOCTORS DENTISTS EMERGENCY INFORMATION HOSPITAL EMERGENCY SERVICES: 112 GENERAL POLICE NUMBER „IN CASE OF EMERGENCY‟ (ICE) PROGRAM 33 33 33 34 35 35 36 36 36 3 Preface HZ International Office On behalf of the International Office at Hogeschool Zeeland (HZ) University of Applied Sciences we would like to take this opportunity to welcome you. Our mission is to provide you with any information regarding your study abroad programme here, address any questions or concerns you may have regarding any school- or personal- related matters, and organize activities and events so that you can make the most of your time here! From left to right, we are: Evelien Clemminck (Introduction organizer, grants),Ilone van der Helm (International Student Administration), Astrid Umbgrove (International Work Placement) and Johannetta van der Vlies (Exchange Programs Coordinator). In the coming months you will become very familiar with HZ as well as with Vlissingen and the Netherlands. This booklet will inform you about all preparations that must be made before you leave your home country and it can also be used as a small reference guide throughout your stay. Please take some time to read through it carefully! We wish you all the best in your studies and hope you enjoy all that HZ and Vlissingen have to offer! 4 Welcome to the Netherlands! The Netherlands is one of the world‟s smallest countries. The longest distance you can drive from north to south will take you about four hours in total. The Netherlands is bordered by Germany to the east, Belgium to the south, and the North Sea to the north and west. Because of its size and geographic position in north-western Europe it has owed much of its existence to its international relations. Right away you will notice how flat the landscape is and because of this the wind is an almost constant feature of this country! You will also notice how there is water everywhere: aside from the coast, lakes, rivers, and canals of many types (ranging from the large transport arteries for barge traffic to the narrow drainage ditches) crisscross the entire country. 5 About HZ University of Applied Science HZ is a Dutch university of applied sciences and is located in Vlissingen which is situated in the province of Zeeland in the southwest corner of the Netherlands, on the right bank of the river Schelde. HZ has consistently ranked among the top ten universities of applied sciences within the Netherlands because of its flexibility and personally-tailored programmes. HZ values the flexible programmes and learning styles that are offered and all courses and study programmes are based on practicality and geared towards the current job markets. HZ is a relatively small institution with approximately 3500 students which allows for smaller class sizes and a more personal educational experience. There are about 400 international students attending HZ each year, making classes and extra curricular activities very internationally focused. As an international student, you will find yourself surrounded by students from all over the world and it‟s true that living, working, and studying with other international students will give you the best insight into other cultures and give you a better understanding of each country‟s position from a global perspective. Other Important Information 2010 – 2011 Academic Calendar Autumn Semester: Arrival and Introduction: 30 August 2010 – 3 September Classes Begin: September 6th , 2010 Autumn Break: October 23th – November 31st 2010 Christmas Break: December 18th, 2010 – January 2th , 2011 Exam period: January 24th till February 4th 2011 End of Autumn Semester: January 30th , 2011 Spring Semester: Arrival and Introduction: February 1st , 2011 Classes Begin: February 7th, 2011 February Break: March 5th – 13th , 2011 Good Friday: April 22nd , 2011 Easter Monday: April 25th , 2011 Queen‟s Day: April 30th , 2011 Spring Holiday: April 30th – May 8th , 2011 Ascension Day: June 2nd , 2011 Whit Monday: June 13th , 2011 Exam period: June 14th till June 24th , 2011 Re-Sits: July 11th till July 14th , 2011 Degree ceremonies: June 24th and July 6th , 7th , 8th , 13th and 14th July 2011 6 Student Services Library Media Centre This is the meeting place for students to get together and work on their school assignments. Located in the main building and is open to all students of HZ It has a wide collection of resources from books, magazines, and newspapers to dissertations and databases Contact: Telephone: +31 (0) 118 489280 Email: mediatheek@hz.nl Opening Hours: Mondays 9.00 to 17.00 Tuesdays 9.00 to 19.00 Wednesdays 9.00 to 20.30 Thursdays 9.00 to 17.00 Fridays 9.00 to 13.00 Open Learning Centre Study booths for students Contact: +31 (0) 118 489277 HZ Repro Located in the L building (L054) Copy, binding, and laminating machines available for students to put reports and other documents together. Contact: +31 (0) 118 489293 Audiovisual Students have good access to renting audiovisual equipment such as laptops, projector unites, and video cameras, among many others. The AV department also looks after audiovisual productions, photography and multimedia. Contact: email: avdienst@hz.nl, telephone: 0118-489-308 7 HZ Bookshop “De Ruyter & Fanoy” Located in the main building Study and office equipment, textbooks and other books can be purchased here Prepaid Chipknip cards can be purchased here Open during school hours Hair Salon HZ has its own hairdressing salon located above the bookstore. You can go either with or without an appointment and all prices are student-friendly! Computer Labs HZ has approximately 600 computers available for students to use. They are located throughout the university in the Media Library, group and educational areas, and in laboratories and simulation areas. They are always well-maintained and updated to keep up with the developments in the computer field. Servicepoint Located in A021 you will find the Helpdesk, the work experience agency (TWZ), and the Servicepoint. You can contact the Helpdesk regarding computers, your HZ student/email account, and information about how to connect to HZ‟s wireless network. You can contact TWZ for information regarding work experience and graduation, work experience contracts, part-time jobs on the side, and even about work after graduation. You can contact the Servicepoint regarding HZ‟s various administrative services as well as information about your timetables, collecting your students cards, and applying for proof of registration. Contact: Helpdesk: email: helpdesk@hz.nl, telephone: 0118-489-277 TWZ: email: stage@hz.nl, telephone: 0118-489-111 Servicepoint: email: spoint@hz.nl, telephone: 0118-489-170 8 HZ Sport A large sports society for students and teachers Between Monday and Thursday afternoons, members can take part in sports using the facilities HZ Sports offers (for example, reductions on the prices of sports centres and/or gymnasiums in or near Vlissingen) Membership card costs approximately €40/year and you will receive a free tshirt Office is located in room F006 Contact Peter-Jan Mulder (head of HZ Sports) by: Telephone: +31 (0) 118 489317/06-13484435 Email: pmulder@hz.nl About The Netherlands Language Almost everyone in the Netherlands speaks English well and they are proud of this fact, so you should have no problems communicating with the locals. Climate Because of its proximity to the North Sea the Netherlands has cool summers and mild winters which are typical of maritime climates. Although, having said this, nothing can be less predictable than the weather here! The weather can change really quickly because of the strong winds. During the winter months (December to March) there usually are not many days below freezing; however, it is not uncommon to have a few days of snow. The winters in the Netherlands are often wet and windy so make sure you have warm clothes and a winter jacket with you. During the summer months (June to August) the average temperature is about 20 degrees Celsius. A list of websites that will let you know what the weather will be like is as follows: BBC Weather CNN Yahoo NWS Weather Underground 9 International Students and Culture Shock Culture shock is a term used to describe the impact of moving from a familiar culture to one that is unfamiliar. Leaving your home country and travelling to study in another country can be a stressful experience and even though you have prepared and planned for it, the extent of its effect on you may take you by surprise. When familiar sights, sounds, smells, or tastes are no longer available, you tend to miss them more. Also, when you are tired and jetlagged when you arrive, even the smallest things can be upsetting and blown out of proportion. It is important to be able to identify these feeling and know they are completely normal! Just remember you are on an adventure and have a wonderful opportunity to learn and grow (even though you may be wondering why you decided to leave home in the first place!) Here are some tips on how to deal with culture shock: Keep in touch with home (by phone, email, or web-cam) Have familiar things around you (such as photographs) Be physically active Keep your sense of humour and try to see the value in every experience even if it means laughing at yourself in the process! Take advantage of the help from the International Office at HZ Surround yourself with other international students who are in the same position as you and who are most likely feeling the same way you do! Culture While your studies will keep you busy, make sure you take the time to explore as much of the Netherlands as possible. It is a small country and it is easy to travel around and you will find so much to do and see while you are here. The best source of information is the Tourist Information Offices (www.vvv.nl) and www.holland.com. They have maps, schedules of events, and can answer almost any question you may have. The three largest cities in the Netherlands are Amsterdam, Rotterdam, and Den Haag which each have their own special flavour and are definitely worth seeing. 10 Amsterdam is the official capital of the country, is the social and cultural centre, and is famous for it theatres, concert halls, museums and cafes. The city‟s liveliness and its live-and-let-live attitude gives it an international reputation as the place to have fun. The rest of the country looks to Amsterdam as an innovator. Today, Amsterdam regards itself as the business “Gateway to Europe” because hundreds of foreign companies have established headquarters here in order to take advantage of its central location within the European Union. Visit www.amsterdam.nl for more information. Rotterdam is the second largest municipality in the Netherlands after Amsterdam and is the industrial capital and the country‟s commercial capital. For over 40 years it was the world‟s largest international port and the world‟s busiest port by cargo tonnage since 1962 until it was overtaken by Singapore and Shanghai in the 1990s. Bombs flattened much of Rotterdam in the Second World War and now it is characterized by its modern buildings which sharply contrast with Amsterdam‟s 17 th century buildings. Visit www.rotterdam.nl for more information. Den Haag is the seat of government and diplomacy and the residence of the Queen. It has a relatively dignified atmosphere recalling its colonial past. All embassies and government ministries are located here, as well as the Supreme Court and it is the largest Dutch city on the North Sea. Visit www.denhaag.nl for more information. Special Days End of February: Carnival Originally this was celebrated because it was the period preceding the forty days of fasting before Easter. Now, this four-day-long celebration includes parades, costume balls and large amounts of beer! To get the best carnival experience it‟s best to go to the southern provinces of Noord-Brabant and/or Limburg. 11 April 1: April Fool‟s Day Watch out! The Dutch are likely to play a joke on you today. It is a common custom originating from 1572 when the Dutch outwitted the Spanish occupiers. March or April: Easter (Pasen) The second day of Easter is a public holiday and shops and institutions will be closed. April 30: Queen‟s Day (Koninginnedag) This is the Queen‟s birthday and it is a national celebration as well as a public holiday. Amsterdam becomes one large flea market as people line the streets selling whatever they want and almost everyone wears orange. May 4: Remembrance Day (Dodenherdenking) All victims of the Second World War are commemorated on this day. All over the country, people get together to lay wreaths at monuments and pay homage to the victims. At 20.00h there is a two-minute silence. The Queen is present at the ceremony in the Dam Square in Amsterdam and she puts a wreath on the National Monument. May 5: Liberation Day (Bevrijdingslag) This is the day when the Netherlands was liberated in 1945. It is celebrated every year, but as of 2000, it is an official holiday once every 5 years. People are celebrating this fact with free-festivals happening in different cities throughout the whole country. Second Sunday in May: Mothers‟ Day (Moederdag) Mothers are treated to breakfast in bed, flowers, and/or presents. May or June (40 days after Easter): Ascension Day (Hemelvaartsdag) This is a public holiday and shops and institutions will be closed. Third Sunday in June: Fathers‟ Day (Vaderdag) The same as mothers‟ day, except today Dad is the lucky one! November 11: Sint Maarten Similar to Halloween, children go to houses with handmade lanterns and sing songs in exchange for fruit or sweets. This is only celebrated in the western part of the Netherlands. 12 December 5: Saint Nicholas (Sinterklaas) Sinterklaas is often considered to be the brother of Santa Claus, and his birthday is celebrated on this day. He rides a white horse instead of a sleigh and is always accompanied by Zwarte Piet. In the evening, children put their shoes near the stove or fireplace in hopes that Sinterklaas will surprise them with a present (usually sweets). The evening of December 5 is called pakjesavond (gift evening). People write funny verses for each other and give small gifts. December 25 and 26: Christmas The Dutch celebrate two days of Christmas: Eerste Kerstdag (the first day of Christmas) and Tweede Kerstdag (the second day of Christmas). Many churches hold special services and Christmas trees are elaborately decorated and kept until the twelfth night. December 31: New Year‟s Eve This day is commonly called Old Year’s Day instead. This is the only time during the year when the Dutch are allowed to set off fireworks themselves and at midnight, everyone goes out into the street to wish friends, family, and acquaintances a Happy New Year. Accommodation Allocation Procedures Please find all information regarding accommodation on our website www.hz.nl, accommodation section. 13 Hotels and Pensions in Vlissingen If you need accommodation for a few days or if friends and/or family are coming to visit you, a list of hotel and pension choices in Vlissingen is as follows: HOTEL Grand Hotel Arion Hotel Piccard Hotel de Leugenaar Hotel Elisabeth Golden Tulip Westduin Hotel Boulevard STARS ADDRESS TELEPHONE WEBSITE **** Boulevard Bankert 266 4382 AC Vlissingen +31 (0) 118 410502 www.hotelario n.nl **** Badhuisstraat 178 4382 AR Vlissingen +31 (0) 118 413551 www.piccard.nl *** Bouldevard Bankert 132 4382 AC Vlissingen +31 (0) 118 412500 www.hoteldele ugenaar.nl *** Singel 2 4382 LA Vlissingen +31 (0) 118 419289 Email: Elisabeth@zeel andnet.nl *** Westduin 1 4371 PE Koudekerke/ Vlissingen +31 (0) 118 552510 www.goldentu lipwestduin.nl *** Coosje Buskenstraat 130 4381 LH Vlissingen +31 (0) 118 412726 www.hotelboul evardgarni.com 14 N/a Hotel Royal Strandappartementen De Gulden Storm Hotel-Restaurant Belgische Loodsensocieteit Badhuisstraat 3 – 13 3554 GA Vlissingen Boulevard Bankert 634 4382 AC Vlissingen N/a Boulevard de Ruyter 4 4381 KA Vlisingen Hotel Truida STARS HotelPension Avylon * Pension Marijke N/a Pension de Singel Pension Wolff N/a * www.hollandho telroyal.nl +31 (0) 118 440971 www.deguldens troom.nl +31 (0) 118 413608 www.bsoos.nl +31 (0) 118 412700 www.hoteltruid a.nl N/a N/a PENSION +31 (0) 118 412201 Boulevard Bankert 108 4382 AC Vlissingen ADDRESS Paul Krugerstraat 134 4381 WJ Vlissingen Coosje Buskenstraat 88 4381 LG Vlissingen Singel 104 4382 LC Vlissingen Aagje Dekenstraat 93/95/97 4381 RN Vlissingen TELEPHONE WEBSITE +31 (0) 118 412410 www.hotelavylon.nl + 31 (0) 118 415062 www.pensionmarijke.nl +31 (0) 118 411577 +31 (0) 118 414797 www.pensionsingel.nl www.hotelpensionwolff.nl 15 Getting to Know Vlissingen Surrounding Area The countryside to the west and north is mostly rural. Zeeland‟s North Sea beaches and numerous lakes make it popular for tourism and an attractive area to live in. To the east is a widereaching industrial area with port activities and associated industries. Zeeland Seaport is the third largest in the Netherlands after Rotterdam and Amsterdam. This area, along with the Dutch-speaking part of Belgium and the ports of Antwerp, Ghent, and Zeebrugge forms a geographical unit. It is a major industrial, commercial, and cultural centre within north-western Europe. The town of Vlissingen and neighboring Middelburg, together, have a population of 90,000. There are excellent train and motorway links between Vlissingen and its neighboring cities. By car, Antwerp is only forty-five minutes away, Rotterdam is one and a quarter hours away, Brussels is one and a half hours away and Amsterdam is two hours away. Cost of Living The cost of living in Vlissingen is relatively cheap compared to living in bigger cities such as Amsterdam, and most students view the living expenses to be similar to that of their home countries. The cost of living for a student living in Vlissingen is between €550 and €700 per month and this includes rent, food, and insurance. Costs can vary greatly, depending on your lifestyle, of course! Be sure to bring enough money with you as the first few weeks are usually the most expensive since you may need to purchase a bike, a mobile phone, and certain items for your apartment. It is not easy to find additional funding once you are living in Vlissingen. The following are examples of typical prices of things in the Netherlands: One-way train ticket from Amsterdam to Vlissingen €27,10 Rent per month €250 - €330 Second-hand bike €50 - €100 Groceries per week €30 - €60 16 Dinner at a restaurant (excluding drinks) Coca Cola or beer in a bar/restaurant €15 - €30 €2 - €2.50 Bus ticket €0.80 per zone Mobile Phone From €34.95 Banking When you are living in the Netherlands for a semester or more, you will probably find it useful to open a Dutch bank account. It is a good idea to ask if your bank at home has any relationships with banks in the Netherlands, which may make the decision of what bank to choose a bit easier for you. Find out what methods of transferring money are available and what the costs involved are. Also, find out if you can use your debit card (or cash card) from your home country in the banks in the Netherlands to withdraw cash. A list of banks for you to choose from in Vlissingen is as follows: BANK ADDRESS ABN AMRO Stadhuisplein 6 4382 LG Vlissingen Coosje Buskenstraat 174 176 4381 LJ Vlissingen Aagje Dekenstraat 1 4381 RM Vlissingen Lange Zelke 1 4381 EW Vlissingen Fortis Bank ING Bank Rabobank TELEPHONE +31 (0) 118 423500 +31 (0) 118 415160 +31 (0) 118 420010 +31 (0) 118 42800 ** Rabobank has a special student package for students of HZ, so you may find it most convenient to open an account with them. You can use this account (called a Rabo StudentenPakket, in Dutch) as a normal account once you‟ve put money on it, or you can transfer money into it from your home account. The Rabobank StudentenPakket includes the following: A Dutch bank account to make (automatic) payments and to receive money; An international bank card to use in shops, public transport, etc.; Online banking facilities; Electronic bank statements; Chipknip on the bank card, to make small payments at the HZ. 17 Before you leave your home country you can order this bank card online at http://rabobank.nl. Please note you will be charged a €10 administration fee. Rabobank Opening Hours in Vlissingen and Middelburg: Monday: 13.00 – 17.00 Tuesday: 9.00 – 19.30 Wednesday: 9.00 – 17.00 Thursday: 9.00 – 17.00 Friday: 9.00 – 17.00 Saturday: 10.00 – 13.00 (By appointment in Vlissingen only) *If your bankcard is lost or stolen, cancel your card immediately by calling (0499) 499 112 or visit the nearest Rabobank during opening hours. A chipknip is best described as a sort of electronic wallet that is very common in the Netherlands. It is a microchip that you will see on most bank cards (or prepaid chipknip cards) and you have to charge it on special machines before you can use it. It is useful when making small purchases such as at parking metres, and you will need one at HZ to pay for printing, making copies, buying snacks and drinks from the vending machines, and making any payments at the library or book store. *Even though credit cards are becoming more popular in the Netherlands, they still are not used as frequently as in Canada, the United States, and France. You can use them for larger purchases, for example, in retail stores; however, you cannot use them in all supermarkets or train stations, so it is best to always have enough cash or your Dutch bank card with you at all times. It is also important to know that personal cheques and travelers cheques are not commonly used anymore. The City of Vlissingen Some interesting things to see in Vlissingen are: Municipal Museum Municipal Archives Fort Rammekens Michiel de Ruyter Statue Shopping During the Week The larger supermarkets are usually open between 08.00 and either 20.00 or 21.00 during the week 18 The smaller grocery stores are usually open between 09.00 and 18.00 Other shops are usually open between 09.30 or 10.00 until 18.00 Every Friday there is an open-air market in the city centre of Vlissingen where you can buy fresh produce, meat, dried fruits and nuts, and other Dutch treats at really good prices. Every Thursday there is an open-air market in the city centre of Middelburg. *Some shops have different opening times so you should check the hours on the doors *On Monday morning most of the shops in the centre are closed. They usually open at either 11.00 or 13.00. Between Tuesday and Friday shops open at about 09.30 and close at about 17.30. On Fridays, some shops have extra opening hours until 19.00 or 21.00. During the Weekend On Saturdays shops are open from 09.00 until 17.00 On Sunday all major shops are closed in the centre of Vlissingen except: o Albert Heijn, located on Gildeweg 6 (Open between 10.00 and 17.00) o C1000, located on Hermesweg 25 (Open between 10.00 and 17.00) Every last Sunday of the month shops have extra opening hours from about 13.00 to 17.00 in Vlissingen Every first Sunday of the month, all shops in Middelburg are open from 13.00 to 17.00 The majority of the well-known stores will be found along the two main shopping streets: Walstraat and Lange Zelke. Food You will save money if you do as much of your own cooking as possible; however, convenience food is increasingly available and a growing number of restaurants have a take-away service. You will probably spend between €30 and €60 a week on groceries. Prices can vary between supermarkets, and most supermarkets have their own label brands which can be cheaper. It is always a good idea to look around and see which supermarket suits your budget and taste and it is important to point out that prices can vary greatly. Two important notes: - The tap water here is perfectly drinkable so you do not need to buy bottled water; - The meat in the supermarket is not „halal‟. Muslims have to buy there meat in the Islamic specialty stores The following is a selection of supermarkets in Vlissingen where you can do all your daily grocery shopping: 19 SUPERMARKET ADDRESS C1000 (€€) Hermesweg 25, 4382 ND Vlissingen +31 (0) 118 416545 Albert Heijn (€€€) Aagje Dekenstraat 16 4381 RZ Vlissingen +31 (0) 118 416281 Albert Heijn XL (€€€) Gildeweg 6 4383 NK Vlissingen +31 (0) 118 417414 Lidl (€) Pablo Picassoplein 73 Vlissingen Agrimarkt (€€) Papegaaienburg 5 4386 DA Vlissingen Lidl (€) Paauwenburgweg 63-77 4384 JC Vlissingen Lidl (€) Papegaaienburg 6-8 4386 DA Vlissingen Toko Mampir (€€) Hobeinstraat 35 4381 PB Vlissingen Islamitische Slagerij Vlissingen TELEPHONE OPENING HOURS Mon–Thurs: 08.0020.00 Fri: 08.00-21.00 Sat: 08.00-18.00 Sun: 10.00-17.00 Mon-Thurs: 08.0020.00 Fri: 08.00-21.00 Sat: 08.00-18.00 Sun: CLOSED Mon-Fri: 08.00-21.00 Sat: 08.00-20.00 Sun: 10.00-17.00 +31 (0) 35 5287400 Mon-Thurs: 08.3020.00 Fri: 08.30-21.00 Sat: 08.30-18.00 + 31 118 460806 Mon- Fri : 8.3020.30 Sat: 8.30-18.00 Sun: CLOSED +31 0800 5435463 Mon-Wed: 08.3018.30 Thurs: 08.30 – 20.00 Fri: 08.30-21.00 Sat: 08.30-19.00 +31 0800 5435463 Mon-Wed: 08.3018.30 Thurs-Fri: 08.3020.00 Sat: 08.30-18.00 +31 (0) 31 118 413661 N/a Hobeinstraat 2 4381 PD Vlissingen +31 6 47500369 N/a Islamitische Slagerij özçelik Scheldestraat 55 4381 RR Vlissingen N/a N/a Halal Slagerij Bonedijkstraat 153 4382 HE Vlissingen 0118-441587 N/a 20 Home and Personal Products Here is a list of drugstores where you can buy home and personal products as well as medicines and vitamin supplements. Again, it is important for you to have a look around and compare prices because they offer an extensive range of products but many of these products you can buy from the supermarkets which are priced more inexpensively than at these drugstores. DRUGSTORE DA (€€€) Etos (€€) Etos (€€) Kruidvat (€) Kruidvat (€) De Rode Pilaren (€€€) ADDRESS Lange Zelke 50 4381 GA Vissingen Gildeweg 6 4383 NK Vlissingen Walstraat 104 4381 GS Vlissingen Lange Zelke 52 4381 GA Vlissingen Paauwenburgweg 4 4384 JE Vlissingen Walstraat 91 4381 GG Vlissingen TELEPHONE +31 (0) 118 412431 +31 (0) 118 414792 +31 (0) 118 417220 +31 (0) 118 410408 +31 (0) 118 468525 +31 (0) 118 430250 Post Office The main post office is located in the centre of town on the street called Aagje Dekenstraat. It is open from Monday to Friday between 09.00h and 17.00h. For a list of prices to send mail, please ask someone at the Post Office. To send the envelopes, you must go to the red mail boxes you will see on certain street corners and put the envelope in the slot on the right for local mail, and in the left slot for all other addresses in the Netherlands and abroad (it will say overige postcodes over the slot meaning all other postcodes). The post office (called Postkantoor in Dutch) address is as follows: Aagje Dekenstraat 10 4381 RZ Vlissingen +31 (0) 118 417510 21 Town Hall All students, regardless of country of origin must register at the Town Hall. When you register bring your Housing Contract and Passport or ID-card . Another important thing to remember is to deregister at the end of your stay. To do this simply let the Town Hall know that you are leaving and they will deregister you. The Town Hall of Vlissingen is located at Paul Krugerstraat 1. Opening hours are: Monday, Tuesday and Wednesday: 8.30 – 12.00 and with an appointment from 12.00 – 17.00 Thursday: 8.30 – 12.00 and from 16.00 – 19.00 With an appointment from 12.00 – 16.00 Friday: 8.30 – 12.00 and with an appointment 12.00 – 17.00 Making Phone Calls You can also make long-distance phone calls from the post office, if you do not have a phone, and it offers better rates than if you were to call from a prepaid mobile phone. For the regular phone booths which are located on certain streets, railways, and other public places, you will need a telephone card which is also good for long distances calls. You can purchase these in various denominations from railway stations, tobacconists, post offices, and other shops as well as from HZ. There is a store called „Phone Home‟ which is located where Scheldestraat and Aagje Dekenstraat join and this is the best place to make long distance phone calls and inquire about unlocking your cell phone or purchasing new sim cards. To make an international call, dial 00 followed by your country code, then the national area code (usually leaving off an initial 0) and then the local number. Many countries have a Call Direct service where a free call in the Netherlands puts you in touch with an operator in your own country where you can then arrange a reversed-charge or credit call. To dial these services, dial 0800-022 and then a 4digit code for the country you want. A list of these codes is in the Amsterdam Yellow Pages (Gouden Gids). The Dutch telephone book is available online at http://www.telefoongids.nl and here you can fill in the name and city of who you want to look up. 22 Cafes and Bars You‟ll find these everywhere in Vlissingen! Both sell alcoholic and non-alcoholic drinks, food, and coffee. The kitchen in a bar or café usually closes at 21.00. The legal age to drink wine and beer is 16, and 18 for stronger alcoholic drinks. The following is a list of some of the best cafes and bars for students: CAFÉ/BAR ADDRESS TELEPHONE Café De Dop Bellamypark 4 4381 CJ Nieuwendijk 9 +31 (0) 118 419274 +31 (0) 118 431267 Bellamypark 22` 4381CK Vlissingen +31 (0) 118 419476 Nieuwendijk 9 4381 BV +31 (0) 118 419 274 Bellamypark 12 4381 CJ +31 (0) 118 419274 Café Popeye Café de Concurrent Café de Vic Café Speyk WEBSITE www.cafededop.nl www.cafepopeye.nl www.conc.nl www.tsapper.nl www.cafespeyk.com Restaurants Vlissingen offers a wide range of restaurants to suit all tastes and bank balances. It is also worth noting that pubs often serve good and inexpensive food. Most of the restaurants are in the town centre, around Bellamy Park, and on the Boulevard Bankert. Here are some hints about the restaurants in Vlissingen: It is a good idea to reserve beforehand Enquire beforehand if you want to pay with a credit card All the restaurants and bars are non-smoking areas. The Dutch eat early, around 17.00 pm; therefore, some restaurants will close earlier than you may expect 23 A list of restaurants you may be interested in is as follows. For a complete list of restaurants in Vlissingen and Middelburg please visit www.uitgaaninzeeland.nl. RESTAURANT ADDRESS TYPE TELEPHONE Amigo Nieuwendijk 71 4381 BL Argentinian +31 (0) 118 411943 CineCity Café Spuikomweg 3 4381 LZ Casual European +31 (0) 118 415831 Arsenaaltheatre Arsenaalplein 1 4381 BW Theatre-Restaurant with French Cuisine +31 (0) 118 430303 24 Grand Café/ Restauarant ParcCentral Bellamy Park 34 4381 CK Dutch/European +31 (0) 118 414119 Grandcafe – Restaurant Stefano‟s Boulevard Bankert 756 4382 AC European +31 (0) 118 418019 Ying‟s Wokpalace Spuisstraat 67-69 4381 HP Chinese and Indonesian +31 (0) 118 415151 Grieks Restaurant Kreta Palace Walstraat 12-14 4381 EE Greek +31 (0) 118 415361 Chinese and Indonesian +31 (0) 118 414766 Da-xin Beursplein 5-7 4381 CA *By law, all prices include tax and tips. The price you see is the price you pay. Normal Dutch practice in restaurants is to just round up to the nearest euro for smaller amounts, and the nearest €3 for larger amounts. Do not feel obliged to leave a tip: it is not expected. Travel Agencies/Offices Here is a list of the travel agencies in Vlissingen, all of which are located in or near the city centre: TRAVEL AGENCY ADDRESS TELEPHONE Arke Reisbureau Walstraat 66 4381 EG +31 (0) 118 411165 D-Reizen Walstraat 113 4381 GG +31 (0) 118 801118 You can also visit the following websites for travel information: www.virgin.com www.easyjet.com www.transavia.com www.go-fly.com www.cheapflights.co.uk www.airline-network.co.uk www.ryanair.com www.wizzair.com 25 How to Get to HZ: By Car: HZ is located very close to the A58 highway. When you arrive at the traffic lights at the end of the A58 (E312) highway, turn left. Immediately make a right turn towards the train station. Cross the railway tracks and follow the road called “Oude Veerhavenweg”. You will find the entrance of the HZ parking lot on your right. By Train: If you have landed at Amsterdam‟s Schiphol Airport, you will find the railway station located beneath the arrival hall. There is a direct railway connection to Vlissingen. You can find the train schedule online at www.ns.nl (there is also an English version). The easiest way to get to Vlissingen by train is to take the Intercity train so that you don‟t have to change trains. The Intercity train usually leaves at 15 minutes past every hour from platform 5/6 but it‟s always a good idea to double check this before in case there were any changes. The price of a train ticket from Amsterdam to Vlissingen is €27,10 If you arrive at Rotterdam Airport you will have to take the bus to “Rotterdam Centraal”, the main railway station in Rotterdam. Buses leave the airport every twenty minutes and the bus ride takes about twenty minutes also. From there you can take the train to Vlissingen, but be careful because sometimes you will have to change trains in Roosendaal. The price of the train ticket from Rotterdam to Vlissingen is €19,40 If you arrive at Brussels Airport, you will have to take the international train to Roosendaal in the Netherlands where you will have to switch trains onto one going to Vlissingen. Transportation in Vlissingen By Bike The best and fastest way to get around Vlissingen and the neighbouring towns is by bicycle. In a country of 16 million people, there are about 12 million bicycles! You can buy a new bike from about €150, but for your purpose it is best to buy one that has been previously owned because it will be much more affordable (they usually start at about €50). There are a couple of stores around town that sell used bikes and you can also find some at the train station. You can go to the shop at the train station or the “Fietsenmakker”, as they usually have good prices. The Fietsenmakker is located at Dreesstraat 8 in Vlissingen. Also, you can always ask a Dutch person for their advice on where to buy one or if they know of anyone who is looking to sell a bike. 26 For obvious reasons, it is so important to lock your bike to something solid when leaving it unattended. Make sure you lock the frame as well as the front wheel (otherwise they‟ll unbolt your front wheel, take your frame and someone else‟s back wheel and have a complete bike!). You are allowed to take your bike with you on most trains. You will need to buy an additional ticket which you have to attach to your bike and this will cost approximately €6,50. The main restriction is that you cannot transport bikes during weekday rush hours (before 09.00 and between 16.30-18.00 Monday to Friday). This does not apply to the months of July and August, however. There are good facilities for cyclists, like special bike lanes and traffic lights. The common word for bicycle is fiets, pronounced like “feats”. Some important road sign translations for bikers (fietsers) are as follows and you should really familiarize yourself with these terms: Fietsers uitgezonderd: this sign does not apply to cyclists Fietsers afstappen: cyclists dismount Paal in wegdek: obstacle in road (used to hinder other traffic from entering cycle paths) Doorgaand verkeer: main through-road; non-local traffic Slecht wegdek: road in bad condition Zachte/gevaarlijke berm: soft/ dangerous shoulder The following is an example of one of the many signs designed for cyclists which you will find all over the bike paths in the Netherlands: Cyclists are required to use the mandatory cycle/ motor cycle track. By Bus Vlissingen also has good public transportation facilities. Buses are frequent, fast, and dependable. There is a single ticket which is valid on all buses, trams and metros. This is called a strippenkaart (strip ticket) and it can be purchased on the actual buses, but it is much cheaper if you buy it from a tobacco shop, post office, or railway station. It will cost €7.60 for 15 ticket, if we have a new way of payment, the strippenkaart will only be valid till the 31st of December 2010 When you want to get off the bus, you have to press the red STOP button inside the bus to indicate when the driver should stop at the next bus stop. The buses do not run very late (the latest bus normally leaves the railway station at 23.00). To get more information about all bus routes and schedules please visit www.conexxion.nl. The buses that stop at HZ are numbers 56 and the 57 Make sure to doublecheck with the bus driver that it is going in the direction you want! 27 By Train The Netherlands has a very reliable and efficient train system. It is really the best way to travel around the country because you don‟t have to worry about traffic jams and finding and paying for parking! There are three different kinds of trains in Holland: Intercity trains (which offers the fastest connections to the larger cities); Sneltrein (high-speed trains to international cities); Stoptrein (which make more frequent stops at some of the smaller cities) You can find information regarding schedules and prices on the website www.ns.nl. To find information regarding schedules when you are at the station, you will find big yellow boards on the station concourse and on the platforms which will show departure times and departure platforms. You will also be able to see the routes which are displayed at the top of these yellow boards. The blue and white information boards that you will see on the concourse and platforms show the platform numbers, the departure times, the route that it will take, and the final destination. There are a few different ticket options, so make sure you purchase the right one so that you don‟t pay more than you have to. The following options are available Singles and Cheap Day Returns (Enkele Reis en Dagretour) o It will be cheaper for you to buy a day return ticket than purchasing two single tickets; however, your return journey must take place on the same day as your outward journey. If you want to visit a few different cities on one day, you can buy a ticket from the NS office that will allow this. o Day Travel Card (Dagkaart) o This will allow you unlimited travel within the Netherlands for one day. There is also an option to pay an extra €5 so that you can use other forms 28 of transportation such as bus, metro, or tram in the same day. This is called an OV Dagkaart. Weekend Return (Weekendretour) o For the price of a day return you can travel between 19.00 on Friday evening and 04.00 the following Monday morning. You can buy your tickets from the NS ticket machines at every station; at the small shops called “Wizzl” or “Kiosk” in the medium-sized stations, and from the ticket offices at the larger stations. The NS ticket machines accepts Dutch bank cards and the international bank (debit) cards with the Maestro logo on the back. The Wizzl and Kiosk shops and ticket offices will also take the Dutch and international cards with the Maestro logo on the back, but will not accept credit cards. Train Discount Travel Card If you plan on traveling by train once in a while you may find it worthwhile to purchase a discount card for €55 that will give you a 40% discount on tickets for travel within the Netherlands. You can use this discount during off-peak times (so after 09.00 between Mondays and Fridays) and anytime during the weekends. This card will also let you use the 40% discount on up to three people you are traveling with! You can purchase one online; however, if you pay with cash in a ticket office at any train station you will be given a temporary card that you can use until your official card is sent to you in the mail (this usually takes up to three weeks). If you purchase one online you will not be able to use the discount until you have received the actual card in the mail. If you are going to purchase the card in the station, you will need to bring an official Dutch passport picture of yourself and fill out an application form. The form is in Dutch, so you can ask the person working in the office to help you translate it, or you can bring it back to the International Office and we can help. o You can get the official Dutch passport picture of yourself taken at the photo shop called “Foto Verschoore”. The address is Walstraat 109/111 and it is in the city centre of Vlissingen. It will cost about €10 and you will receive 4 or 5 copies. 29 By Taxi Taxis are generally more expensive, but are of good quality and reliable. You can order a taxi in Vlissingen through one of the following companies: TAXI COMPANY Taxi Blaakman De Gruiter Vlissingen BV Taxi Centrale Taxibedrijf Akkerdaas ADDRESS Bedrijfsweg 12 4387 PD Vlissingen Industrieweg 17 4382 NA Vlissingen Industrieweg 17 4382 NA Vlissingen Van Hogendorpweg 28 4384 GZ Vlissingen TELEPHONE +31 (0) 118 468000 +31 (0) 118 591995 +31 (0) 118 416000 +31 (0) 118 582533 *Please note you do not need to tip more than rounding up to the next euro. Also, many train stations have a taxi-sharing system called “Train Taxi‟s”. This is a typically Dutch way of transport which involves sharing a taxi with other passengers. The taxi will take you to and from over one hundred different railway stations within the Netherlands at a reduced price. You will pay a fixed price of about €4,60 per person, whatever the distance if you buy it at the station with your train ticket. Train Taxi tickets can be purchased at the NS ticket offices or ticket machines or you can buy it directly from the taxi driver in the car, but this will be slightly more expensive (around €5). The Train Taxi will only cover a specific area which you can check by looking at the information board by the Train Taxi pick-u point or you can look it up on the Train Taxi website (www.treintaxi.nl). For train taxi reservations call +31 (0) 118 472828. By Car The Netherlands has a network of modern, well-maintained roadways that include high-speed expressways, limited access motorways, dual highways and secondary roads. Car rental terms and conditions vary from company to company. In the Netherlands rates can range from €30 to €80 per day and in some cases there are additional charges per extra kilometers driven. Rentals for one week or more are available at special rates and if you book in advance you will often qualify for reduced rates. Some companies offer additional discounts during the off-season and on weekends. A 19%, non-refundable VAT is applied to all rental rates. Please make sure you have a drivers‟ license that is valid in the Netherlands You can rent cars in Vlissingen from the following companies listed below. 30 COMPANY Avis Autoverhuur Budget-Rent-a-Car Automobielbedrijf Dijkwel ADDRESS TELEPHONE Marie Curieweg 1-5 4389 WB Ritthem Marie Curieweg 5 3134 XR Ritthem Industrieweg 27-29 4382 NA Vlissingen +31 (0) 118 469312 +31 (0) 118 465250 +31 (0) 118 417711 *If you need a car for a longer period of time, Budget-Rent-A-Car is ideal because of its special deals on weekend rentals and because they have a lot of reasonably priced models to choose from. There are several rental offices throughout the Netherlands and you will save money if you do not rent it at Schiphol airport (although if you, your friends, or family are just arriving it would be the most convenient and worth the extra charge!). You can check prices and make reservations with Budget online by visiting www.budget.com. Also note that Budget allows you to drop off the car at a different location than if was originally rented from. The following companies have rental offices located in the plaza at Amsterdam‟s Schiphol Airport: COMPANY TELEPHONE WEBSITE Avis Rent-A-Car +31 (0) 20 655 6050 www.avis.nl Budget-Rent-A-Car +31 (0) 20 6041349 www.budget.com National-Rent-ACar +31 (0) 20 3164081 www.nationalcar.c om Hertz +31 (0) 20 5020240 www.hertz.nl Europcar +31 (0) 20 3164190 www.europcar.nl Sixt +31 (0) 20 4059090 www.e-sixt.com Parking in Vlissingen and Middelburg If you are coming to Vlissingen by car here are some tips you can take to avoid getting a fine or being towed: If you do not have a free parking authorization please note you may be towed if you do not purchase a parking ticket from the parking meter. 31 Do not park if there are signs at the entrance of the street stating “alleen voor vergunninghouders”. This means it is reserved only for cars who have authorization to park in this area Outside the city centre where there are no signs saying “betaald parkeren”, you can park your car free of charge In the big parking lot next (not underneath) to Cine City (the movie theatres) you can park free of charge In the evenings you can park for free from 18.00 until 09.00. (except the shopping evenings on Fridays in Vlissingen and Thursdays in Middelburg you can park for free from 21.00 until 09.00) Parking is free in the city centre on Sundays If you have an apartment within the centre you can buy parking authorization once you register as a resident of Vlissingen at the City Hall o Once you have this registration you have to go to the police office to buy the authorization – In Vlissingen it will cost about €42 for a year. Attractions and Activities The following are a few places you can visit while you‟re living in Vlissingen: ATTRACTION TELEPHONE WEBSITE Nautical Centre „Het Arsenaal (Largest Nautical Attraction in the Netherlands) +31 (0) 118 415400 www.arsenaal.com Het Arsenaal Theatre (Theatre and Bar) +31 (0) 118 430303 www.arsenaaltheatre.nl Carrousel/Cue Action (Billiards and Restaurant) Carrousel : +31 (0) 118 430152 Cue Action: +31 (0) 118 430265 www.carrouselamusement.nl Cine City (Movie Theatre) +31 (0) 118 415831 www.cinecity.nl Reptielenzoo Iguana (Reptile and Insect Zoo) +31 (0) 118 417219 www.people.zeelandnet.nl Het Vrijburgbad Swimming Pool +31 (0) 118 486820 Email: vrijburgbad@optisport.nl 32 Health Care and Insurance Health Insurance As a foreign student in the Netherlands you must have health insurance. Students from all EU countries must have an international health insurance card. You will have to apply to the appropriate authority in your country before departure for exact information. Students who are privately insured must check that their insurance covers them for their entire period abroad. Non-EU students need Dutch health and liability insurance. You can find more information about this at http://www.nuffic.nl/international-students/how-to-prepare/insurance Liability Insurance Under Dutch law, people are liable for damage done to other people‟s belongings. You are strongly advised to take out liability insurance. Doctors The Dutch system is organized around the general practitioner or “huisarts”. Everyone has a “huisarts” and he or she is the first one you go to when you have a medical issue that needs attention. If you need treatment from a specialist, the “huisarts” will refer you to one. You will have to make an appointment to see a “huisarts” between 9.00 and 10.00. If you need a doctor on weekdays after 18.00h or on the weekends, you must call the “Huisartsenpost” at 0900-1985. This address is Koudekerkesweg 86, 4382 ED Vlissingen. Please note that seeing a doctor here at these times is three times as expensive as seeing a doctor during office hours. It is not customary for a patient to make an appointment directly with a specialist. You will usually need to send a copy of the referral letter from the “huisarts” along with the claim for reimbursement you send to the insurance company. The specialist will send reports back to the “huisarts” who keep a complete medical record for each individual in his or her practice. Make sure you know the procedure for making claims with your insurance company. Often you must first pay the bill yourself (in cash) and submit a receipt with your claim, so make sure you keep all receipts. Following is a list of some doctors in Vlissingen: DOCTOR ADDRESS TELEPHONE F.A. v.d. Berg en A.M.M. Termeer Rosenburglaan 1 4385 JE +31 (0) 118 465253 33 J.F.M. Bergen Ambachtsveld 39 AV OostSouburg +31 (0) 118 461500 F.A.N. Bronzwaer Singel 13 4382LL +31 (0) 118 412525 Dhr. Hamelinck Badhuisstraat 46 4381 LT +31 (0) 118 412950 J.M.G. Roebroeck Lelienplaan 2 4382 PC +31 (0) 118 412225 N. Kapteijn/ Mw. C, Wattel. G.T. v.d. DriestDijkgraaf Lekstraat 6 4388 SP OostSouburg +31 (0) 118 461630 P.B.A. Crama Huisartstenpraktijk Westerbaan 16 4386 CR +31 (0) 118 468021 H. Meijer Kanaalstraat 70 4388 BP Oost-Souburg +31 (0) 118 461212 W.N. Osterman De Kempenaerstraat 2 4384 KB + 31 (0) 118 479791 Dentists If you need a dentist while you are in Vlissingen, here is a list of dentists you can contact. Please note dentist‟s bills are quite expensive in the Netherlands. DENTIST ADDRESS TELEPHONE Drs. R.J. Arratoon Badhuisstraat 45 4381 LN +31 (0) 118 414643 A.P. de Looff Badhuisstraat 140 4382 AP +31 (0) 118 413881 P.H.E. Cappenberg Alexander Gogelweg 59 4384 EV +31 (0) 118 465557 P. Malland Tobagolaan 6 4383 AM +31 (0) 118 478290 34 D. Ruissen Kanaalstraat 91 4388 BL Oost-Souburg +31 (0) 118 461347 H. Steunenberg Westerbaan 18 4386 CR +31 (0) 118 460104 R.P. Reddingius Singel 26 4382 LA +31 (0) 118 412644 Smallegange en Oosterhoff Gerbrandystraat 176 4384 NM +31 (0) 118 465326 A.A. Paul en G.J. de Witte Doornenburg 31 4385 EJ +31 (0) 118 478811 Dentistpractise Vanneste – Gabriёla L. Eemstraat 3 4388 RH Oost-Souburg +31 (0) 118 461530 Pharmacies For medicine prescribed by a doctor you must go to an “apotheek” (pharmacy) to pick it up. Here is a list of pharmacies in Vlissingen: PHARMACY ADDRESS TELEPHONE Paauwenburg Apotheek Dreesstraat 2/A 4384 DC +31 (0) 118 470717 Papegaaienburg Apotheek Papegaaienburg 26 4386 DA Badhuisstraat 30-36 4381 LT Sande Apotheek vd Singel De Singel 9 +31 (0) 118 466345 +31 (0) 118 412066 +31 (0) 118 412730 Emergency Information Hospital In case of an accident or emergency, every hospital will provide first aid. Look for the entrance marked “EHBO” or “Eerste Hulp”. Take your insurance papers with you if you can, but if you do not have them you will not be turned away. If you need urgent treatment but are well enough to travel, you can make your own way to the Accident and Emergency department or ask a friend to take you. Most 35 general practitioners also run an on-call” service so that you can contact a doctor 24 hours a day. The address and phone number of the hospital in Vlissingen is as follows: HOSPITAL “ZIEKENHUIS WALCHEREN” Koudekerkseweg 88 4382 EE Vlissingen Tel: +31 (0) 118 425000 Emergency Services: 112 If you need immediate medical assistance, call 112. The call is free and an operator will ask you which emergency service you need (Fire, Police, Ambulance). General Police Number If you need to contact the police, but it is not an emergency (such as your neighbour‟s music is too loud etc.) you can call 0900-8844. You can also find the police station at: Molenstraat 1 4381 HW Vlissingen. „In Case of Emergency‟ (ICE) Program Designed to enable first responders (paramedics, firefighters, police officers) to identify people and contact their next of kin to obtain important medical information People are encouraged to enter in their emergency contact person(s) in their mobile phone book in the following format ICE1-mum, ICE2-dad, ICE3 etc. 36 We hope this guide has answered many of your questions and has given you some insight into life in Vlissingen that will make the transition from your home country to here as easy and enjoyable as possible! If you have any further questions, please feel free to contact the International Office or your programme coordinator. 37