Spirlaing Upward Newsletter Issue 4

Volume 2, Issue 4
http://spiralingupnursing.com
August, 2012
Letter from the project director
HRSA Newsletter – August 2012
Greetings friends – It has been
a busy year for all. First, I want to thank
you all for rallying around me as I experienced health issues this spring. I
am thrilled to report that I am back on
my feet and ready to continue spiraling
upward with you.
It is hard to believe that we
are entering the fifth and final year of
official HRSA – Division of Nursing
sponsorship for our quality improvement collaborative to “Spiral Upward
for Quality Practice and Quality Care”.
While HRSA sponsorship of the project will come to an end July, 2013, it is
HRSA’s expectation that partner hospitals will continue to thrive and to use
the resources and new processes and
structures introduced through the grant
to continue to spiral upward to improve
patient care and nursing practice – especially through increased staff nurse
decisional involvement, communication and collaboration and civility and
respect in the workplace.
At the time of publication of
this newsletter, three of our five “Spiraling Upward” partner hospitals have
set the goal to attain Pathway to Excellence status from the American Nurses
Credentialing Center (ANCC). As a
preliminary step, the three hospitals
sent representatives to attend the National Pathway to Excellence conference in Washington DC in May, 2012.
These representatives returned to their
respective organizations and as indicated in this newsletter, they are spreading
the word. Donna and Gioia will set up a
“brown bag” session via telephone for
all interested partner hospitals to share
and gather key information about this
program and the process. The Meadville Medical Center in Meadville, PA,
a partner hospital from our first initiative sponsored by HRSA (Building
Capacity for Better Work and Better
Care 2004-2009) became the first hospital on the east coast to attain Pathway
status and folks from Meadville are
now mentoring current partner hospitals who are taking this journey. I am
pleased to report that another hospital
from the Building Capacity initiative is
formally making the “magnet journey”
and is available to help others….along
with the dedicated ANCC Magnet
mentor hospitals that are working with
all hospitals in our initiative to improve
care and practice.
In September 2012, the 13th
collaborative meeting (between the 11
partner hospitals and 10 magnet mentor hospitals that participated in the 2
HRSA projects) the “self organized
collaborative will take place at SusquehannaHealth System in Williamsport,
PA. The organizing committee comprised of the representatives from the
11 partner hospitals and the magnet
mentor hospitals has been working
and meeting monthly and the program
promises to be informative and enjoyable for all. Gettysburg Hospital has
committed to hosting this impressive
event in 2013 and Uniontown Hospital has stepped forward to serve as the
host for the 2014 self organized collaborative! You are doing exactly what
HRSA requested as a positive outcome
of the two initiatives—taking responsibility for ensuring the growth and sustainability of the good work that you
implemented during the first few years
of the HRSA sponsorship.
Please read through this newsletter for a sampling of all of the impressive hard work invested by both partner
and magnet mentor hospitals during
this fourth year of the project and the
first year of “independent” work. You
are demonstrating true engagement and
your insights and journeys are inspiring.
This fall, we administer the
final staff nurse survey (five years of
data) to track trends and give you data
upon which you can develop your action plans to continue your work. We
will be holding a brown bag conference
call to gather “best practices” from you
re: enhancing staff nurse participation
in the final survey.
Best wishes to you all as we
begin year five and I look forward to
seeing you in September at the “self
organized collaborative meeting”!
-Donna Havens, PhD, RN, FAAN,
Project Director, Spiraling Upward
Spiraling Upward
In this Issue:
Letter from the Project
Director... p. 1
Wadsworth Inducted into
American Academy of
Nursing... p. 2
Uniontown Hospital Reports... p. 3
ANCC Pathway to Excellence & Gettysburg Hosptial... p. 4
Collaborative #8 Awards placque presented to the Uniontown Hospital Team. Uniontown Project Site Coordinator, Lea Walls, is shown holding the placque.
Wadsworth Inducted into American
Academy of Nursing
Barbara Wadsworth, MSN,
RN, MBA, FACHE, NEA-BC, Senior
Vice President, Patient Services of one
of Spiraling Upward’s magnet hospital mentors, Abington Memorial Hospital, has been selected to be inducted
into The American Academy of Nursing. The Academy announced that 176
nurse leaders have been selected to be
inducted as Fellows during the Academy’s 39th Annual Meeting and Conference on October 13, 2012 in Washington, DC.
The Academy is composed of
more than 1,800 nurse leaders in education, management, practice, policy,
and research. Selection criteria include
evidence of significant contributions to
nursing and health care and sponsorship
by two current Academy Fellows. Applicants are reviewed by a panel comprised of elected and appointed Fellows
and selection is based, in part, on the
extent to which nominees’ nursing careers influence health policies and the
health and well-being of all. Start an Appreciative
Learning Circle... p. 5
Secret Good Deed... p. 5
Clarion Hospital Reports...
p. 6
Upcoming Building Capacity Self Run Collaborative, September 13th and
14th... p. 6
Dr. Rumay Alexander excerpts from her Nursing
Leader interview... p. 7
Charles Cole Memorial
Hospital & ANCC Pathway
to Excellence... p. 8
Western Pennsylvania Celebrating Nursing, Our Favorite Time of the Year...
p. 9
Lehigh Valley Health Network Publishes Magnet
Paper... p. 10
What’s New on the Spiraling Upward Website... p.
11
Spiraling Upward Project
Info, Partners, Magnet
Mentors & Objectives... p.
11
Barbara Wadsworth, MSN, RN,
MBA, FACHE, NEA-BC
Page 2
Volume 2, Issue 4
Uniontown Hospital Reports
At Uniontown Hospital we are
celebrating Nurses Week by unveiling
our “Nursing Hall of Fame”. This will
be a permanent display on our ground
floor listing all certified nurses within
University of Pittsburgh sponsors this
opportunity to highlight nurses who go
above and beyond the expectations of
their work and have amazing stories of
success. An annual dinner event is held
Uniontown Hospital Site Coordinator, Lea Walls, (left) with Uniontown Hospital’s
Magnet Mentor, Jacqueline Collavo, (right) of Western Pennylvania Hospital
our organization. In addition, we will
be including nurses to our “Nursing
Hall of Fame” who were selected as
a “Cameo of Caring”. Annually the
Sandy Thorpe, the Uniontown Hospital
Assistant Vice President of Nursing
presents their Bedside Report Project at
the Spiraling Upward Collaboraitive #8
where the recipients receive their impressive crystal statues.
We are now in our second year
with Unit Councils. Some councils are
very refined and others just getting onto
it. Our CRNA’s recently started their
unit council and the chairperson has
reported that it is a great addition for
their team. We are planning an event
in early June for all unit council members in which a one hour DVD from
VHA will be shown called “Optimal
Optimism…driving negativity OUT of
the workplace” followed by a one hour
panel discussion.
Donna Connelly, an ICU nurse,
who is pursuing her masters, will be
kicking off our “Anti-bullying” initiatives. She is in the process of writing a
baseline survey and then we can begin
with class room education and our 12
week educational follow-up of postings
in the nursing unit restrooms! Donna
is on the HRSA Project Steering Committee. She is very enthusiastic to get
started.
Page 3
Nursing Leadership began
Leadership rounding on patients in their
departments on February 1st. Each Director/Team Leader visits ten patients
per week and asks a set of questions
which vary slightly on the discipline.
The results are documented and the
monthly report sent to the Chief Nursing Officer. This is of course a huge effort with huge positive outcomes. We
are able to praise our staff specifically
and more often. We are also able to
immediately correct any negativity and
positively turn the reputation of the organization with each encounter.
We have a three year action
and plan and many initiatives just waiting to be started. We plan to remain active with the first HRSA recipients and
continue to make a difference at Uniontown Hospital. We are looking forward
to hosting all of you in 2014 and wish
you the BEST in your endeavors.
-Lea Walls, Uniontown Hospital Spiraling Upward Site Coordinator
“We are able to
praise our staff
specifically and
more often. We
are also able to
immediately correct any negativity and positively
turn the reputation of the organization with each
encounter. ”
Spiraling Upward
ANCC Pathway to Excellence Conference and More from
Gettysburg Hospital
The Learning Collaboratives
at the Penn Stater gave us the tools to
support us as we continue to ‘climb the
ladder’ on our journey to Pathway to
Excellence recognition. The nurses at
Gettysburg Hospital have woven communication & collaboration, decisional
involvement, and cultural awareness
Gettysburg Hospital’s “Learning Ladder”
from Spiraling Upward Collaborative #8
sensitivity into their daily practice. Appreciative Inquiry stories continue to be
told at meetings, through emails, and
at events. This weaving has produced
many sweet apples that have been appreciated by patients and staff.
Through the work of Gettysburg Hospital (GH) nurses and collaboration with nurses from York Hospital,
the Shared-Decision Making model
Honoring retired Gettysburg Hospital
Nurses during Nurses Week
continues to strengthen the founda- of honor at the luncheon were retired
tion for nursing practice. This work nurses from our community. They came
includes Evidence-Based Practice edu- with their caps, capes, and many years
cation and projects. It is a very exciting of service. The ‘youngest’ graduated in
time in Gettysburg.
1944. These unsung heroes were appre
GH nurses attended Learning ciative for the invitation though we are
Collaborative #12 hosted by Dubois excited about establishing a collaboraRegional Medical Center. We recon- tive relationship that will range from
nected with many old friends and made mentoring to sharing of knowledge at
new friends. GH nurses are honored their quarterly meetings.
to be participating in Learning Col- The learning collaboratives
laborative #13 hosted by Williamsport continue to be a fount of knowledge we
Regional Medical Center this fall. It is tap into each day to enhance our nursa wonderful opportunity for us as we ing practice resulting in positive patient
prepare to host Learning Collaborative care outcomes and a sense of satisfac#14 in fall, 2013.
tion for the nurses. What a wonderful
Last fall, Dr. Rumay Alexan- gift!
der was the guest speaker at the Alan
Carroll Lecture at Gettysburg Hospital Announcements:
with video conferencing to York Hos- We support Donna as she travpital. Everyone enjoyed the day and els the road to recovery; we send her
acquired many pearls of wisdom to ap- our prayers and hugs. We congratulate
ply to their nursing practice.
Rumay on her honor – Nurse Leader!
This fall, Dr. Donna Havens
will be the guest speaker at the Alan - Janie Oyler, Gettysburg Hospital
Carroll Lecture. We are on the final Spiraling Upward Site Coordinator
stretch of making arrangements which
will include, hopefully, participation by
all three WellSpan hospitals.
In early May, 4
nurses from Gettysburg Hospital attended the Pathway
to Excellence conference in
Arlington, VA. It gave us an
opportunity to meet with our
Meadville Medical Center
mentors as well as to give
a hug to Karen Parker who
has shared her knowledge
and expertise with us – thank
you Karen! We also talked
with Leigh and Patience from
ANCC Pathway to Excellence - they are awesome!
On May 7th, we started the celebration of Nurses
Week with food, fellowship, and the Spirit of Nursing Janie Oyler, Angela Johnston, Marlene Crouse, and
Kimberly Shank at the ANCC Pathway to Excellence
Awards ceremony. Our guests
Conference, May 2012
Page 4
Volume 2, Issue 4
Start an Appreciative Learning Circle
Appreciative Learning Circles
are a way for people to connect and
generate positive change in themselves
and their communities and families. It
is a series of four 90-minute conversations that produce increased happiness.
Group size is from 3-10 people. They
are being done all over the world on a
variety of topics:
•Living with Multiple
Sclerosis
•Parenting
•Women’s issues
•Health and well-being
•Career
•Differently-abled
•Juvenile Diabetes
•Mental illness
•Financial planning
Jackie Kelm, “The Joy Engineer”, has an excellent workshop package at an affordable price, available
to anyone who wants to lead a Circle.
The package costs $347 with a license
to print workbooks. Without printing
rights, it’s $198.
A neighbor and I recently invited four women who are making
good things happen in Mount Gretna
(our town). They did not all know each
other, so we introduced them. They
have bonded and begun thinking together about how to make our town an
even more wonderful place to be.
Another friend started a group
for her 16-year-old daughter and three
friends. The girls are graduating from
high school and talking about all that’s
involved in leaving home for college.
They say the best thing is that the mom
doesn’t “lead” the circle, they do!
Check it out at the website listed. You might want to try one at the
hospital, your place of worship, your
neighborhood or with your family.
http://appreciativeliving.com/start/
-Susan O. Wood, Appreciative
Inquiry Consultant
“Appreciative Learning Circles are
a way for people to connect and
generate positive change in themselves and their communities and
families.”
Secret Good Deed
Susan O. Wood, AI Consultant
How you act when no
one notices is important, and in
this exercise, you are asked to do
something kind for someone else
without attracting any attention
to themselves or taking any credit
whatsoever. The good deed can
be small-like picking up trash in a
neighbor’s yard or putting a coin
in an expired parking meter-but
it should be done anonymously
or secretly. If done for a stranger,
the stranger may see the deed being done, but the do-gooder should
fade away as quickly and quietly
as possible. If done for a friend
or family member, the recipient
should not know who performed
Page 5
the deed. If asked about the good deed,
the do-gooder should feign ignorance
and change the subject. We are all
pretty experienced at this vis-a-vis our
bad deeds, those skills can probably be
used to good effect here. - This activity
is attributed to Christopher Peterson,
professor of psychology at the University of Pennsylvania.
-Susan O. Wood, Appreciative
Inquiry Consultant
Spiraling Upward
Barriers and Obstacles; Clarion Hospital Reports
Here at Clarion we’ve had
some barriers and obstacles, but are
moving ahead with the objectives of
Spiraling Upward, using the tools
we’ve gathered from Spiraling Upward
to meet these challenges.
Things have been hectic here
with our management team. Two managers retired (both with over 40 years
each!). The team has also had many
personal issues to deal with (ill spouse,
parent). Spiraling Upward site coordinator Missy Polito’s father passed last
month after an extended illness. We
are preparing for our Nursing Reception again this year for nurses week
(where managers and physicians serve
the staff). The staff from our council
have really taken off with this and done
an awesome job! Departments will be
doing posters to outline their nursing
department achievements over the past
year. The posters will be on display for
all to view. The physicians will vote
on the “best poster” and that department will win a pizza party. We also
have arrangements to send a team of 5
from our med-surg area to Pittsburgh to
participate in the HAP Falls Initiatives
Project.
-Leslie Walters, CNO,
Clarion Hospital
Upcoming September, 2012
Building Capacity Self-Run Collaborative
The 13th Annual Professional
Nursing Self Run Collaborative at Willaimsport Regional Medical Center,
in Williamsport, Pa. will be held on
Thursday, September 13 and Friday,
September 14, 2012. Registration continues until August 29th. All materials
for registering are available on the Spiraling Upward website or by contacting
Laraine Shannon at lshannon@susquehannahealth.org.
Our professional nursing team
and colleagues from participant hospitals have developed a dynamic 2 day
retreat intended to refresh, re-energize
and reward you with pearls to enhance
professional practice and growth.
To spark your interest, we have
invited Fran Charney from the Pennsylvania Safety Authority to speak on
professional accountability in creating
safe care environments.
Additionally, Dr. Kathleen Pagana will lead a
delightful discussion on “Momentum
Leadership” for all nursing roles. And
as always, our participating hospitals
will be sharing in the form of panel discussions, reverse panels and topics of
interest.
Once again we will be offering
the opportunity for participant hospitals
to share and display professional posters. We ask you to identify the number of professional posters you will be
bringing for display.
And finally, we are so very
excited to offer tours of our beautiful
new state of the art patient tower that
opened March 19, 2012. We ask you to
identify your tour interest on the registration form attached.
On Thursday evening we will
be hosting a social hour and dinner at
the Williamsport Country Club. A $40
contribution per participant is requested to help defray expenses.
We hope to see you all in September!
-Pamela Lundy, Coordinator, Building
Capacity Self Run Collaborative, 2012
Building Capacity Self-Run Collaborative
Sepetmber 13 and 14, 2012
Don’t Miss this Exciting Event!
Register Now until August 29th!
Page 6
Volume 2, Issue 4
Speaking about Her Life and Work; Nurse Leader Journal
Interviews Dr. Rumay Alexander
Following are excerpts from
an interview with Dr. Rumay Alexander in Nurse Leader, Volume 10,
Issue 3, Pages 12-15, June 2012. To
view entire article please go to: http://
www.nurseleader.com/article/S15414612(12)00092-4/fulltext
Rumay Alexander: Diversity
is holding multiple perspectives without judgment. It is the judgment part
that gets us into trouble. Courageous
dialogue is a model I put together for
holding conversations, as it relates to
differences and how those differences
can crash into each other. If you don’t
understand the differences and don’t
do cultural due diligence, this can
lead to judgments and misconceptions. My life experiences allow me
to put myself into the place of other
people. Words and labels are fateful
acts. They determine what is going to
happen. I listen to people’s words and
thoughts because that triggers certain
directions.
Interviewer: As healthcare
continues to become more and more
place of safe conversations.
[...] To quote Frederick Buechner, “If you touch a spider’s web anywhere, you set the whole thing trembling. As we move through and around
“Diversity is holding multiple
perspectives without judgment.
It is the judgment part that gets
us into trouble. ”
complex and the majority of care will
be provided outside the traditional hospital walls. Where do
you see the major challenges for diversity in
healthcare?
Rumay Alexander: I still don’t think we
have authentic and honest conversations today.
We have never lived in a
society that wasn’t racist.
In healthcare, our habit
is that, if we don’t know
something or understand
something, we either
create a rule or we won’t
talk about it. A lot of
people in healthcare have
not been well educated in
multiculturalism and diversity. We have to have
education. People do the
best they can, but they do
not have knowledge in
these areas. That is why
G. Rumay Alexander, EdD, RN, Clinical Professor &
education is so important.
Director Office of Multicultural Affairs, University
Doing modules and readof North Carolina at Chapel Hill at her office in the
ing books does not take the
School of Nursing at UNC, Chapel Hill
Page 7
this world, and as we act with kindness,
or indifference, or even hostility toward
the people we meet, we too, are setting
the great spider web a-tremble. The life
I touch will touch another life, and that,
in turn another, until who knows where
the trembling stops or in what far place
and time my touch will be felt. You
can’t find a better way to quantify or
qualify someone’s legacy. Just think of
the web you have set a-tremble.”
All of us in healthcare should
visit Buechner’s quote daily. My issues are creating cultures of equity
for everybody since all encounters are
cultural encounters. There are many
wonderful people wherever you go.
Let’s celebrate and affirm each other.
Each of us brings another element, and
with that, we bring solutions to new
situations and new problems. Today’s
answers will not work for tomorrow’s
questions. The “Future of Nursing”
report is calling on our uniqueness to
meet future needs and to fulfill our contract with society. Patterned responses
have no place in a global society and
offer very little to the work that presents itself to the nurse of today.
Spiraling Upward
Charles Cole Memorial Hospital Speaks about Their Experiences at ANCC Pathway to Excellence Conference
On May 3 and 4, 2012 Charles
Cole Memorial Hospital Spiraling
Upward Site Coordinator, Ann Slotta
and co-worker, Bonnie Kratzer attended the ANCC Pathway to Excellence Conference in Washington, DC. “We thoroughly enjoyed it!
We came home from the conference
exhilarated and ready to do the hard
work to attain the Pathway to Excellence status. We are on our Way,” said
Bonnie. Ann and Bonnie presented
a Powerpoint presentation to their
Nursing Leadership Council about
their experiences at the ANCC Pathway to Excellence Confernce which
is available on the Spiraling Upward
website.
The following slide panels
are some highlights from their presentation.
ORIENTATION PREPARES
NURSES FOR THE WORK
ENVIRONMENT
THE WORK ENVIRONMENT IS SAFE
AND HEALTHY
•  Horizontal Hostility in the workplace
•  Peer to peer hostility influences patient safety
•  Impact: diminished productivity and increased
absenteeism, burnout, anxiety, depression, post
traumatic stress disorder and suicide
•  Impacts patient safety
•  Cost of turnover
•  ZERO TOLERANCE
•  Mentoring is a process for the informal or
formal transmission of knowledge and the
psychosocial support perceived by the recipient
as relevant to work, career or professional
development; mentoring entails informal
communication, usually face to face and during a
sustained period of time, between a person who
has perceived greater knowledge , wisdom, or
experience and a person perceived to have less.
COLLABORATION
RELATIONSHIPS ARE VALUED
AND SUPPORTED
• 
TEAMWORK
•  Being Accountable To Each Other To Do Our
BEST
•  We must rely on the skills and talents of others
to complete the task
•  We will always act in ways that support each
others to accomplish the teams work
A QUALITY PROGRAM AND
EVIDENCED-BASED PRACTICES
ARE USED
• 
• 
• 
• 
• 
• 
• 
• 
Ann Slotta and Bonnie Kratzer at the ANCC Pathway to
Excellence Conference, May 2012
WHATS NEXT?
Research and Education Council
Partnership for Patients
Quality Blue pay 4 performance program
Core Measures
Surgical Care
Fall Prevention
Pathway to Excellence
Hospital acquired infections
•  Spiraling Upward September , 2012
•  2 day conference Williamsport, PA
•  Pathway for Excellence Conference
•  May 2 – 3, 2013 in Baltimore, MD
•  INNOVATE, INVOLVE, INSPIRE
Page 8
Volume 2, Issue 4
Western Pennsylvania Hospital: Celebrating Nursing:
Our Favorite Time of the Year
As May begins to excite everyone for sunshine and summer, so
begins our favorite ‘professional’ time
of year – National Nurse Recognition
Week! National Nurses Week is a time
for all nurses to be recognized, to honor
each other, and to celebrate nursing excellence and our profession. “Nurses –
Advocating, Leading, Caring” was the
nationally recognized theme for Nurses
Week May 6-12, 2012. In addition to
celebrating how nurses at West Penn
Hospital are advocates, leaders, and
caring individuals, this year the nurses at West Penn also recognized their
“Proud Past, Bright Future”, a symbolization of our hospital’s revitalization.
As many of you know, last
year in early 2011, we were facing
the unfortunate situation in which the
hospital began to downsize our services. Our Emergency Department
closed permanently on December 31,
2010. The closing of the ICU’s, step
down units, medical units, surgical
units, and cardiovascular services follow shortly thereafter. Everyone was
devastated. The services that remained
were Obstetrics, Neonatal ICU, Rehab,
Bone Marrow Transplant/Hematology/Oncology, Burn Unit, and a scaled
down ancillary services. The question
remained, “How could this possibly be
happening? We have the highest pa-
hospital. Why is this happening?’
It was in June 2011 when the
announcement came that we would be
acquired by Highmark Blue Cross Blue
Shield and West Penn Hospital would
begin to return, over the next several
months, to the hospital it was once
known to be. We could not believe it!
West Penn’s Revitalization
Fast forward to 2012, a new
year. Demolition and construction had
been progressing around the clock and
at rapid speed. The Emergency Department, Surgery, Medicine, and ICU
would be the first units to return. Recruitment open houses were announced
and brought over 1,000 candidates to
our hospital. Collaboration and teamwork at its best, allowed for optimal
completion of interviews, hiring, staffing, organizing, and opening of the new
departments.
We were so thrilled on Feb.
13, 2012, to celebrate the re-opening of
our completely renovated Emergency
Department and renovated Surgical
Patient Care Unit (E9, 38 all-private
patient rooms), upgraded Medical Patient Care Unit (E8, 34 all-private patient rooms), and, on March 26, 2012,
our totally renovated 18-bed E7 Medical-Surgical Intensive Care Unit. To
complement our growing services, to-
“Take pride in what you accomplish
as nurses, and take the chance to inspire others to choose this challenging
and gratifying profession!”
tient satisfaction scores and excellent
patient outcomes. We are a Magnet
tal renovations are occurring right now
to re-open cardiovascular services, in-
Page 9
clusive of invasive and non-invasive
cardiac services, Cath Lab, EP Lab, 16bed Cardiovascular ICU, and a 16-bed
progressive care unit, sometime late
this summer 2012.
Through it all, we have remained steadfast and are very proud to
say that we have maintained our Magnet spirit and continued our Magnet
journey toward re-designation. Patient
satisfaction did not slip, and all patient
outcomes, except for falls, continued
to exceed the benchmark the majority
of the time, and our number of certified nurses continued to increase. Our
Magnet documentation for re-designation was changed multiple times to extract the information for those units that
closed. However, the Magnet documentation was submitted as scheduled.
After submission of some additional documentation, the review by
our Magnet Appraisers was complete,
and we received word the last week of
April 2012 that we had been awarded
a Magnet Site Visit, scheduled for August 6-8, 2012! Surely you can understand our excitement! Dedication,
passion, and perseverance kept us going while some thought we would not
stand a chance at re-designation. But
I know you know, how determined we
all can be.
So this year for nurses’ week
we had so much to be thankful for and
so much to celebrate. We recognized
the accomplishments of many, we celebrated those returning to West Penn,
and we welcomed new faces who have
joined our West Penn family. We recognized 27 newly certified nurses since
last nurses’ week, and our CNO proudly delivered remarks that highlighted
our Professional Practice Model. And
lastly, we continue to celebrate as we
prepare for our Magnet Site Visit in
August!
So, do you now see why May
is our favorite month of the year? Especially this May? On behalf of all
Spiraling Upward
nurses at West Penn, we are proud to
be nurses. And this year especially, we
are diligently preparing for our Magnet
Site Visit, and we are more excited than
ever about our bright future at West
Penn Hospital!
So until next time, we leave
you with this:
If you know a nurse…employ
a nurse…or are a nurse…celebrate and
recognize nurses!
Take pride in what you accomplish as nurses, and take the chance
to inspire others to choose this challenging and gratifying profession! It is
the pride, the passion, and the power,
of the nursing profession that enables
each and everyone us to come to work
another day and to continue to make a
difference!
-Jacqueline Collavo, MA, BSN, NEBC, Director, Nursing Operations and
Magnet Recognition Program and
Mary Ann Raible, BSN, RN, Chair,
Professional Development Council;
Manager, Intensive Care Unit
Lateral Service to Deliver Better Patient Care:
Lehigh Valley Health Network Publishes magnet paper
“Lateral Service to Deliver
Better Patient Care,” Nurse Leader,
Volume 10, Issue 1, February 2012
by Courtney Vose, RN, MBA, MSN,
APRN, Kim Hitchings, RN, MSN,
NEA-BC, Beth Kessler, RN, BC, Jack
Dunleavy, BS, Anthony Ardire, MD,
MPH, FAAP, CPE, and Andrew Barsky, CDM, CFPP. To see the full article, go to: http://www.nurseleader.
com/article/S1541-4612(11)00292-8/
fulltext
Abstract: At Lehigh Valley
Health Network (LVHN), an academic
community Magnet® organization, we
acknowledged the opportunity to enhance how staff treat one another with
respect and demonstrate collegiality.
Terming our efforts ‘lateral service,’ we
believed that “by better serving each
other, we better serve our patients and
families.” This manuscript details our
Page 10
unchartered journey to define expectations and accountability for how we
treat not just our patients and families,
but everyone else with whom employees interact. One countermeasure employed was to redefine our PRIDE behaviors to include actions and responses to not just patients, but also patient
families, co-workers, physicians, and
other key LVHN customers (see Figure).
Volume 2, Issue 4
The Spiraling Upward for Nurse Retention & Quality Care grant
is sponsored by the Division of Nursing, Bureau of Health Professions,
Health Resources and Services Administration (HRSA), Department of
Health and Human Services (Number: D66HP03170).
Spiraling Upward objectives are to:
1. enhance staff nurse decisional involvement,
2. improve communication and collaboration, and
3. enhance civility, respect and cultural awareness in the practice environment.
Five partner hospitals and 10 ANCC Magnet Hospitals are
participating in this project, guided by staff from The University of North
Carolina at Chapel Hill and independent consultants.
Donna Sullivan Havens,
PhD, RN, FAAN
University of North Carolina at Chapel Hill
School of Nursing
Carrington Hall, CB#7460
Chapel Hill, NC 27599
Phone: 919-843-1244
Fax: 919-966-7298
dhavens@email.unc.edu
Project Staff:
Gioia Palmieri, BA
Joseph Vasey, PhD
Partner Hospitals
Charles Cole Memorial Hospital
Clarion Hospital
Gettysburg Hospital
Indiana Regional Medical Center
Uniontown Hospital
Magnet Mentor Hospitals
Abington Memorial Hospital
Englewood Hospital & Medical Center
Fox Chase Cancer Center
The Johns Hopkins Hospital
Lancaster General Health
Lehigh Valley Health Network
Main Line Health System
Pinnacle Health System
Hospital of the University of Pennsylvania
The Western Pennsylvania Hospital
What’s New on the Spiraling Upward Website
http://spiralingupnursing.com
We’ve had some wonderful
new additions to resources on the website recently. If you log in and go to
“Recent Posts” on the left hand side of
the screen you will see Charles Cole
Memorial Hospital’s presentation to
their Nursing Leadership Council about
their experiences from the Pathway to
Excellence Conference 2012. All registration info for the Building Capacity
Self Run Collaborative coming up on
September 13-14, 2012 is located on
the website under “Resources”, “Building Capacity Collaborative #13”.
Don’t miss this exciting event, registration ends on August 29th! Please check
out the newsposts under “Tool Kits”,
“Decisional Involvement” and “Communication & Collaboration”.
You can log in at http://spiralingupnursing.com. If you have lost or
forgotten your password or how to sign
in, please contact me and I can help you
to log in. If you’re not sure what your
password is, you can try first to login in
using the first initial of your first name
and the entire last name together for
both login and password; example: for
Jane Doe, login would be “jdoe” and
password is the same “jdoe”. Please
feel free to contact me at gioiap@
email.unc.edu with any questions.
Thanks for sending in your
posts and making the website an excellent resource!
Editor, layout & design; Gioia Palmieri. Questions and comments are welcome. Please email Gioia Palmieri at gioiap@email.unc.edu. This project is
supported by funds from the Division of Nursing (DN), Bureau of Health Professions (BHPr), Health Resources and Services Administration (HRSA,)
Department of Health and Human Services (DHHS) [D11HP09752-03-00, Spiraling Upward for Nurse Retention & Quality Care, PI-Donna S. Havens,
PhD, RN, FAAN]. The information or content and conclusions are those of the authors and should not be construed as the official position or policy of,
nor should any official endorsement by inferred by, the DN, BHPr, HRSA, DHHS, or the US Government.
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