tmnet streamyx
Transcription
tmnet streamyx
Note: The.. Packages .. -Speed J.ckage T',iCoe 512k 256k RM44 for 60 hrs . additional usage 1 sen{min (Without modem) 512k 256k RM66 (Without modem) 512k 256k RM77 (With modem) LoM 384k RM88 (Without modem) 1.oM 384k RM99 (With modem) Streamyx SOHO LoM LoM 384k RM148 (With modem) Streamyx Enterprise ADSlLOM 1.oM 384k RM418 Streamyx Enterprise SDSlL5M 1.5M 1.5M RM618 Streamyx Basic LoM iii. FeatJres ,-"o',thly Charge Download Upload Streamyx Basic 512k i. ii. Streamyx Enterprise ADSl 2.oM 2.oM 384k RM688 Streamyx Corporate ADSll.oM 1.oM 384k RM618 Streamyx Corporate SDSlL5M 1.5M L5M RM1048 Streamyx Corporate ADSl 2.oM 2.oM 384k RM1188 iv. * Dynamic IP * 1 E-mail v. * Dynamic IP * 1 E.mail * Dynamic IP * 1 E-mail *1 fixed IP *3 E.mails *5 fixed IPs *3 E-mails Speed of service is on 'best effort' basis. Service is subject to availability and technical testing. The 1st bill received will include an installation fee of RM88, a one time service activation fee of RM75, a one-month subscription fee (from date of service activation) and an advance charge of the 2nd month subscription fee. Minimum subscription period is 12 months. If a customer terminates the service before the end of minimum subscription period, they are required to settle the subscription fees for the remaining months and return the modem. Termination of service due to relocation of premise will be considered as pre.mature termination and will be charged as per item iv- vi. Customer must pay the tmnet streamyx bill before the due date to avoid the suspension of service. During the suspension period, TM Net will continue to charge the customer for the monthly subscription fee. vii. tmnet streamyx basic package is applicable to personal applicant only. viii. 7 days auto account activation is applicable to tmnet streamyx without modem and tmnet streamyx in-a-box package. ix. All tmnet streamyx customers will enjoy TM Net's broadband entertainment channel accessible via BlueHyppo.com (for free channel only). x. For customer subscribing to 'without modem' package, the modem can be purchased at TMpoint (formerly known as Kedai Telekom) or by contacting our service contractor. For more information on TM Net certified modem and a list of contractors, please visit www.tm.net.my xi. Modems will be provided for tmnet streamyx enterprise and corporate packages. tmnet streamyx in-a-box You can also choose to self-install with tmnet streamyx in-a-box and save RM88 on your installation fee. Simply follow the simple step-by-step interactive guide and you will be connected in no time! What's more, you can save on installation fee. tmnet streamyx in-a-box is only applicable for the following packages: Package ~l77g;7' in-a-box Monthly Charge Type Streamyx Basic 512K RM77 (with modem) Streamyx Basic 1.oM RM99 (with modem) Streamyx SOHO 1.oM RM148 (with modem) What's in the box? ADSL Ethernet Note: . . . . tmnet streamyx free modem. tmnet stream.yx in-a-box is also available for promotional in-a-box is not available for registration If you require assistance tmnet streamyx bill. from our installer, packages that come with a Modem, tmnet streamyx in-a-box Quick Guide, tmnet streamyx User Guide booklet, tmnet streamyx Self Installation CD set-up wizard, RJ 45 cable, ADSLsplitter, AC power supply adaptor, Warranty Card and phone cable. via online. a fee of RM88 will be charged in the Sign up now! tmnet streamyx in-a-box is available for self-collection or delivery via courier service. A courier fee will be charged in the tmnet streamyx bill (RM14 for Peninsular Malaysia; RM25 for Sabah and Sarawak). For more information, please call TM Net Customer or e-mail Interaction custcare@tm.net.my Centre 1-300-88-1500 (Mon - Sun, 8.ooam - 12.00am) or visit www.tm.net.my ~ ~ I I ~ I ~ ~ II ~ II !I !I u " II II II " .! ,', 1L I What are the basic requirements for tmnet streamyx service? , I Service Requirements . tmnet streamyx is here to help you speed up your Internet access, so that you can keep up with time. tmnet streamyx is a high-speed broadband Internet access which provides an "always on" connection with speeds from 512Kbps up to 2.oMbps. . Customer of TM fixed telephone line (tmnet streamyxdoes not support COMA, ISDN, keyphones, PABX and hunting lines). If you do not have a telephone line, you will need to apply and install one to subscribe to the service. Customer premise must be within 5 km distance from the supporting tmnet streamyx exchange. . Telephone lines served via fibre connections are supported areas only. tmnet streamyx in a nutshell What can I get from tmnet streamyx? . .' .. ,'<'I , ~~1' " Ii' ..1: Watch smooth and high quality video streaming. The application of tmnet streamyx service must be made by the owner of the telephone line. If the applicant is not the owner, a written consent must be obtained from the authorised owner. 8'~" '~ . '''1' q /'... ,J..A lo~'rYgti1l',\ '1:.,.-]!,At Faster Internet surfing than normal dial-ups. . at limited ~ ., ,,, . Equipment Requirements PersonalComputer For Windows OS Computers > Pentium 233 processor or equivalent Exciting online games. ' Downloadin( ~ For Mac OS Computers > Power PC Macinto'sh with system 7.6.1 or later > Windows 98 SE and above > 32 Mb RAM > 32 Mb RAM > 10 Mb free Hard Disk capacity > CD ROM Drive (for loading the modem software) > Ethernet port Please wait., > Mac as x version 10.1.2 above only > 10 Mb free Hard Disk capacity > Network Interface Card (NIC)* Faster content and file downloading. Cost-saving connection unlimited at a flat rate. Video Messaging Services and other broadband applications. *To check for NIC in your PC, you can either go to Control Panel or look at the ports on your computer. You can purchase the network card at any computer shop or contact our service contractor. For more information on TM Net service contractors, please visit www.tm.net.my What are the differences between dial-upand tmnet streamyx? tmnet 1515 (Narrowband) tm'net streamyx You need a TM fixed telephone line (tmnet 1515 supports COMA, ISDN, keyphones, PABX and hunting lines) and a dial.up modem. You need a TM fixed telephone line (tmnet streamyx does not support CDMA, ISDN, keyphones, PABXand hunting lines) and a DSL modem. Customers are charged according the hours spent online. Customers are charged on a flat rate. Which means you can go online as long as you want, for one fixed monthly price. Connection speed to up to 56Kbps. Takes about 1 minute 30 seconds download a 500Kb file. (Broadban'd) Connection speed from 512Kbps to 2.oMbps depending on the package subscribed. to Takes about 10 seconds 500Kb file over a 512Kbps connection. ... ANetwork interface card A Modem type and/or specifications or available unils may varY from the model featured. . Certified DSL Modem up to download ~ ~ ,. For customer subscribing to without modem package, you can purchase this item any computer shop, TMpoint (formerly known as Kedai Telekom) a or contact our service contractor. For more information on TM Net certified DSL modem, please visit www.tm.net.my ~~~ Important Notes: i. Upon receiving application for tmnet streamyx service, TM Net will check whether all service requirementsare fulfilled before the service can be provided. ii. Applicant must ensure that the equipment requirements are fulfilled before installation. Iii. Once an appointment is confirmed, applicant must furnish installer with said requirements.Failureto do so will result in your accountand billing being ACTIVATEDafter seven(7) days from the appointment date. However,you may choose to cancelthe application and reapply at a later date. iv. TM Net is not responsible on setting up of networking for LocalArea Network (LAN). v. Applicant is required to do your own internal wiring of telephone line. Please ensure that there is a telephone socket (R)l1) near the computer. Pleaserefer to diagram below for details. What is tmnet streamyx? tmnet streamyx is a broadband Internet access that provides an "always on" Internet connection at speeds ranging from 512Kbps up to 2.oMbps. How do I subscribe for tmnet streamyx? You can personally apply at tmnet clickers, TMpoint (formerly known as Kedai Telekom), tmnet streamyx Authorised Resellers or via online at www.tm.net.my and click "Online Sel¥ices". Where do I pay my bill? You can pay your bill at tmnet clickers, TMpoint (formerly known as Kedai Telekom) or any TM Net payment outlet or even pay by credit card via online at www.tm.net.my and click "Online Services" or sign up for TM Net's Autopay Service. How do I install tmnet streamyx? Ethemet Cable ° RJ4S Ethernet ToTelephone '- D Microfilter .. ' I vi. For applicants who have just installed tmnet streamyx, please check if you have parallel phone line installed in the premise. If a parallel phone line is present, please follow the diagram below as a guide.All parallel phone lines should be done after the splitter. Splitter is a device which is used to split data and voice signal. Some modems have built in splitter. SplitterI ElModem ~I'a' -no Note: Parallel phone line should be installed .'~ PC ~ Telephone 1 Telephone 2 after the Splitter. i. Without modem package For successful application of this package, you will be provided with tmnet streamyx Self Installation CD - you can save RM88on the installation fee. However,if you are unable to complete the installation by "yourself and require assistance from our installer, a fee of RM88 is chargeable. ii. With modem package For applications under this package, our installer will be contacting you for an installation appointment. You are required to ensure that all equipment requirements are fulfilled before the installation. An installation fee of RM88 is chargeable. Alternatively, you can opt for tmnet streamyx in-a-box for self-installation. Can I change the package before installation? You are not allowed to change the package before installation. Should you need to do so, kindly cancel your application and reapply. Can I change my telephone number before installation? Youare not allowedto change your telephone number (used for the application of tmnet streamyx) before installation. Should you need to do so, kindly cancel your application and reapply. Can I have more than one tmnet streamyx service within my premise? vii. Applicant must ensure that your fixed telephone line for tmnet streamyxconnection is working at all times. TM Net is not responsible for disconnectionof tmnet streamyx due to suspension of the line. Yes. As long as you have an addhional telephone line. Additional serviceswill be chargeable. What happens if I receive a telephone call while accessing the Internet? Youwillstill be able to answerany calls without interrupting your Internet access.