Getting Started

Transcription

Getting Started

Getting Started
Modem Blaster
PCI DI5630
Information in this document is subject to change without notice and does not represent a commitment on the part of Broadxent Ptd. Ltd. or Creative Technology
Ltd. The software described in this document is furnished under a license agreement and may be used or copied only in accordance with the terms of the license
agreement. It is against the law to copy the software on any other medium except as specifically allowed in the license agreement. The licensee may make one
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Copyright © 2001 by Creative Technology Ltd. All rights reserved.
Version 5.0
February 2001
Modem Blaster is a registered trademark of Creative Technology Ltd.
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AGREEMENT (WINDOWS 95)
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Creative Technology Ltd
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Safety & Regulatory Information
The following sections contain notices for various countries:
CAUTION: This device is intended to be connected by the user to a
CSA/TUV/UL certified/listed IBM AT or compatible personal
computers in the manufacturer’s defined operator access area. Check
the equipment operating/installation manual and/or with the
equipment manufacturer to verify/confirm if your equipment is
suitable for devices to be connected to it.
ATTENTION: Ce périphérique est destiné à être connecté par
l’utilisateur à un ordinateur IBM AT certifié ou listé CSA/TUV/UL ou
compatible, à l’intérieur de la zone d'accès définie par le fabricant.
Consulter le mode d’emploi/guide d'installation et/ou le fabricant de
l’appareil pour vérifier ou confirmer qu'il est possible de connecter
d'autres périphériques à votre sytème.
Notice for the USA
FCC Part 15: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, this notice is not a guarantee that
interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try one or more of the following
measures:
❑ Reorient or relocate the receiving antenna.
❑ Increase the distance between the equipment and receiver.
❑ Connect the equipment to an outlet on a circuit different from
that to which the receiver is connected.
❑ Consult the dealer or an experienced radio/TV technician.
CAUTION: To comply with the limits for the Class B digital device,
pursuant to Part 15 of the FCC Rules, this device must be installed in
computer equipment certified to comply with the Class B limits.
All cables used to connect the computer and peripherals must be
shielded and grounded. Operation with non-certified computers or
non-shielded cables may result in interference to radio or television
reception.
Modifications
Any changes or modifications not expressly approved by the grantee
of this device could void the user’s authority to operate the device.
FCC Registration Information for Users
This product is compliant and registered with the CFR47-Part 68 of
the Federal Communications Commission (FCC). The FCC requires
us to provide you with the following information:
❑ Connection to the nationwide telephone network should be
made by using standard modular telephone jacks, type RJ11.
❑ This equipment may not be used with Party Line Service or with
Coin Telephone Lines.
❑ You should provide the FCC registration number and Ringer
Equivalent Number (REN) of this product to your telephone
company. The REN is useful to determine the number of
devices you may connect to your telephone line and still have
all of these ring when your telephone number is called.
❑ If your telephone causes harm to the telephone network, the
telephone company may discontinue your service temporarily.
If possible, they will notify you in advance. If advance notice is
not practical, you will be notified as soon as possible. You will
have an opportunity to correct the problem, and you will be
informed of your right to file a complaint with the FCC. Your
telephone company may make changes in its facilities,
equipment, operations or procedures that could affect the proper
functioning of your product. If such changes are planned, you
will be notified in advance.
❑ If it is determined that the equipment still fails to operate
properly, the FCC requires that the unit be disconnected from
the telephone line until the problem has been corrected. Repair
to this equipment can only be made by the manufacturer, its
authorized agents, or others who are authorized by the FCC.
Notice for Canada
This apparatus complies with the Class “B” limits for radio
interference as specified in the Canadian Department of
Communications Radio Interference Regulations.
Cet appareil est conforme aux normes de CLASSE “B” d’interférence
radio tel que spécifié par le Ministère Canadien des Communications
dans les règlements d’interférence radio.
Compliance
This product conforms to the following Council Directive:
❑ Directive 89/336/EEC, 92/31/EEC (EMC), 73/23/EEC (LVD)
Fax Branding
To program fax branding information into your fax machine:
❑ Refer to the instructions in the User Reference Manual for your
communications software.
❑ Set up the identification information in your communications
software.
Contents
Introduction
Before You Begin.....................................................................................................................ix
Recording Model and Serial Numbers .......................................................................ix
Checking System Requirements.................................................................................ix
Document Conventions ................................................................................................x
1
About Your Modem
Plug and Play......................................................................................................................... 1-1
Jacks....................................................................................................................................... 1-2
Connectors and Settings ....................................................................................................... 1-3
2
Setting Up Your Modem
Installing the Modem............................................................................................................ 2-1
Connecting to Telephone Line and Phone Set..................................................................... 2-4
Connecting the Telephone Line and Phone Set to your Modem............................ 2-4
Connecting Modem Card to Audio Card............................................................................. 2-5
v
3
Installing Modem Drivers
Installing Modem Drivers in Windows 95/98......................................................................3-2
Installing Modem Drivers in Windows NT 4.0....................................................................3-4
Installing Modem Drivers in Windows 2000 .......................................................................3-7
Installing Modem Drivers in Windows Me........................................................................3-10
4
Testing and Uninstalling Modem Drivers
Testing Modem Drivers in Windows 95/98 .........................................................................4-2
Uninstalling Modem Drivers in Windows 95/98 .................................................................4-3
Testing Modem Drivers in Windows NT 4.0 .......................................................................4-4
Uninstalling Modem Drivers in Windows NT 4.0...............................................................4-5
Testing Modem Drivers in Windows 2000...........................................................................4-6
Uninstalling the Modem in Windows 2000 .........................................................................4-7
Testing Modem Drivers in Windows Me .............................................................................4-8
Uninstalling Modem Drivers in Windows Me.....................................................................4-9
Appendixes
A
General Specifications
B
Troubleshooting and FAQs
Problems With Your Modem ...............................................................................................B-1
Frequently Asked Questions ................................................................................................B-3
Resolving Hardware Conflicts.............................................................................................B-5
Resolving Conflicts in Windows 95/98...................................................................B-5
C
Technical Support Information
Contact Information..............................................................................................................C-1
Warranty Information ...........................................................................................................C-3
vi
Introduction
Welcome to Modem Blaster! World. Your new modem allows you to fax documents, transfer
data and access online information easily from your computer. Some of the features of your
Modem Blaster are:
Plug and Play
This feature allows you to install your Modem Blaster easily, as the device is automatically
configured.
Send and Receive faxes
You can use your Modem Blaster to send and receive fax documents. You can also configure
the modem to serve as a fax-on-demand system by using the software provided.
Internet Access
Modem Blaster allows you to access computer bulletin boards and to browse the Internet at
speeds of up to 56 Kbps.
vii
Answering Machine
Modem Blaster functions as an answering machine with multiple mail boxes. Remote users
can leave messages in your mail box, and you can play back these messages at any time.
Modem Blaster even pages you to notify you of new messages!
Caller ID
Modem Blaster displays phone numbers of calling parties if your phone is Caller-ID enabled.
Video Conferencing
Your Modem Blaster comes complete with V.80 standard support, for use with H.32x video
conferencing systems.
TAD (Telephone
Answering Device)
This feature allows you to connect your Modem Blaster directly to any audio card supporting
this feature. This feature, unique to Modem Blaster, allows you to experience high quality
audio when surfing the Internet or communicating with others.
viii
Before You Begin
This section provides information you should know about before using this manual.
❑ Recording Model and Serial Numbers
❑ Checking System Requirements
❑ Document Conventions
Recording Model and
Serial Numbers
Your modem card has a model number and a serial number. After removing the modem card
from its packaging, write down its model and serial numbers for future reference. You will
need to quote these numbers when contacting our Technical Support office.
Checking System
Requirements
The following are the minimum system requirements:
❑ Available PCI 2.1 Slot
❑ 133 MHz Pentium® or later IBM® compatible PC
❑ 25 MB of free hard disk space
❑ 16 MB RAM on motherboard (32 MB recommended)
❑ Microsoft Windows NT4.0, Windows 95/98, Windows 2000 and Windows Me
❑ CD-ROM drive for modem and communication software installation
❑ An audio card for video conferencing.
Some supplied software will run
only in Windows 95/98. Refer to
the readme file in the Installation
CD for more information.
Modem Blaster must be connected
to an analog telephone line, also
called a POTS (Plain Old
Telephone Service) line.
ix
Document
Conventions
This manual uses the following conventions to help you locate and identify the information that
you need.
Table i:
Document conventions
Text Element
Use
bold
Text that must be entered exactly as it appears.
italic
Title of a book or a placeholder. A placeholder represents
information that you must provide.
UPPERCASE
Directory name, file name, or acronym.
<>
Symbols, letters, and key names on the keyboard.
This notepad icon indicates information that is of particular
importance and should be considered before continuing.
This alarm clock icon indicates that failure to adhere to directions may result in loss of data or damage to your system.
The warning sign indicates that failure to adhere to directions
may result in bodily harm or life-threatening situations.
x
About Your Modem
1
This chapter explains what Plug and Play is, and also helps you locate and identify the
components of your modem card.
Place the modem card in front of
you as you go through this
chapter. This will help you
identify the various components
found on your modem card.
Plug and Play
Your modem card supports Plug and Play in Windows 95/98, Windows NT 4.0, Windows 2000
and Windows Me. This feature allows you to install your Modem Blaster easily, as the device
is automatically configured. For a list of available resources, refer to Table A-1 on page A-1.
About Your Modem 1-1
Jacks
Jacks are one-hole connecting interfaces on your modem card. They allow you to attach other
devices to your card. Jacks are found exclusively on the rear panel of your modem card.
The jacks on your modem card can be seen in Figure 1-1.
Rear panel
Telephone Line jack
Phone jack
Mic
Speaker
Figure 1-1: The jacks on your modem card.
Telephone Line Jack
The Telephone Line jack allows you to connect a telephone line for data transmission and faxing
of documents.
Phone Jack
The Phone jack allows you to connect a phone set to the card.
This jack is found only on modem cards sold for use in countries that follow the United States’
standard.
Mic and Speaker Jacks
These jacks allow you to connect your modem to an external microphone and speakers (only for
models that support voice and speakerphone features).
1-2 About Your Modem
Connectors and
Settings
The J6 TAD connector on your modem card can be seen in Figure 1-2.
J6
TAD
Figure 1-2: J6 TAD connector on your modem card.
J6 TAD (Telephone
Answering Device)
Connector
Many audio cards support a TAD connection from the modem card to the audio card. If your
audio card supports this feature, you can connect the supplied 4-pin cable from the TAD
connector on your modem card to your audio card. With the TAD connection enabled, you do not
have to connect an extra set of speakers to your modem card to enjoy the sound functions of the modem
and audio cards. See“Connecting to Audio Card” on page 2-5.
About Your Modem 1-3
TAD Pin Definition
The following table shows you the various TAD pin definitions.
Table 1-3: TAD pin definition table
Pin
1-4 About Your Modem
Definition
Description
TAD Cable Color
1
Mono In
Modem speaker
ouput to audio
card PC speaker
output
White
2
GND
Ground
No standard color
3
GND
Ground
Black
4
Mic Out
Microphone
output from audio
card to modem
Red
2
Setting Up Your Modem
This chapter guides you through the process of installing your modem. It is organized as
follows:
❑ Installing the Modem
❑ Connecting to Telephone Line and Phone Set
❑ Connecting to Audio Card
Installing the
Modem
1. Turn off your system and all peripheral devices. Unplug
the power cord from the wall outlet.
(The power cord and wall outlet shown may be different
in your country.)
Figure 2-1
Setting Up Your Modem 2-1
2. Touch a metal plate on your system to ground yourself
and to discharge any static electricity.
Figure 2-2
3. Remove the cover from your system.
Figure 2-3
4. Find a free PCI slot in your system.
PCI slot
ISA slot
Figure 2-4
2-2 Setting Up Your Modem
5. Remove the metal plate from the slot you have chosen.
Retain the screw and put the removed blank plate aside.
To use the TAD connector on your
modem card, go to the section
“Connecting to Audio Card” on
page 2-5.
Figure 2-5
6. Align the modem card with the unused PCI slot and
press the card gently but firmly into the free slot.
Be sure that the modem card is pressed in as far as it
will go and is sitting firmly inside the PCI slot.
Modem
card
PCI slot
Figure 2-6
7. Secure the card to the slot with the screw you removed
earlier, and then replace the cover of your computer.
Connecting to
Telephone Line and
Phone Set
Before using the modem, you need to connect your telephone line and phone set to the modem
card. To ensure that the modem works properly, know that:
❑ Your modem cannot be used on “party lines”, nor can it be used on toll or coinoperated lines.
Contact your local telephone company for help if you are not sure about the
suitability of your telephone line.
❑ This modem is intended for use on an analog telephone line, also called a POTS
(Plain Old Telephone Service) line. This modem cannot be connected directly to a
digital telephone line, such as those commonly found in businesses.
Either obtain an analog line or an analog converter compatible with the telephone line
you are using.
❑ Certain optional telephone features, such as a “message waiting” light or call waiting,
are not compatible with this modem and should not be present on the telephone line
on which the modem is to be used. Call waiting may be selectively disabled (in most
areas) on outgoing calls. If call waiting is present, it may interfere with data being
transferred through the modem.
Connecting the
Telephone Line and
Phone Set to your
Modem
1. Locate the most convenient telephone wall outlet.
2. If a phone is already connected to it, unplug the telephone cable from the wall outlet.
3. Connect the telephone cable
from the phone set to the Phone
jack of the modem.
4. Connect one end of the
telephone cable provided to the
wall outlet and the other end to
the Telephone Line jack of the
modem.
To telephone line
wall outlet
Telephone
cable provided
Telephone Line jack
Phone jack
Modem card
Phone set
Figure 2-7: Connecting the telephone line and phone set to your modem.
Connecting to Audio
Card
You can connect your modem card to your audio card using the supplied 4-pin cable. With the
TAD connection enabled, you can enjoy the audio functions of both cards without connecting
an extra set of speakers.
Correct TAD Cable
Orientation
When connecting the supplied 4-pin cable, be sure that the cable heads are properly oriented in
relation to the J6 TAD connectors on the modem and audio cards, as shown in Figure 2-8.
J6 TAD
connector
The 4-pin J6 TAD connector may
look like
audio card.
or
on your
Cable Head
Audio Card
J6 TAD
connector
Modem Card
Figure 2-8: Correct TAD cable orientation.
J6 TAD
connector
Installing Modem Drivers
3
This chapter provides instructions on how to install the modem drivers in Windows 95/98,
Windows NT 4.0, Windows 2000 and Windows Me.
This chapter is organized as follows:
❑ Installing Modem Drivers in Windows 95/98
❑ Installing Modem Drivers in Windows NT 4.0
❑ Installing Modem Drivers in Windows 2000
❑ Installing Modem Drivers in Windows Me
Installing Modem Drivers 3-1
Installing Modem
Drivers in
Windows 95/98
1. Turn on your computer to allow the operating
system to detect the modem.
2. When the dialog box similar to Figure 3-1
appears, insert the Installation CD into your CDROM drive and then click the Next button.
Figure 3-1
appears, click the Search for the best driver for
your device (Recommended) option and click
the Next button.
Figure 3-2
3-2 Installing Modem Drivers
Be sure that you locate the
correct driver for your operating
system.
appears, click the Specify a location check box,
click the Browse button and locate the driver files
in E:\Drivers\Win9x (where E: is your CDROM drive).
5. Click the Next button.
Figure 3-3
appears, click the Next button.
Figure 3-4
appears, click the Finish button to complete the
installation.
Figure 3-5
Installing Modem
Drivers in
Windows NT 4.0
1. Turn on your computer system.
2. Insert the Installation CD into the CD-ROM drive.
3. Start Windows Explorer and locate the driver files in E:\Drivers\WinNT
(where E: represents your CD-ROM drive).
4. Double-click the setup.exe file.
Figure 3-6
Figure 3-7
The selected country is marked
with an asterisk.
7. When the Modem Country Select dialog box
similar to Figure 3-8 appears, select your
country listed in the box and click the OK
button.
If your country is not on the list, select USA.
Figure 3-8
appears, click the Finish button to complete
the installation.
Figure 3-9
Installing Modem
Drivers in
Windows 2000
2. When the Found New Hardware Wizard
dialog box similar to Figure 3-10 appears,
insert the Installation CD into your CD-ROM
drive and click the Next button.
Figure 3-10
appears, click the Search for a suitable driver
for my device (recommended) option, and
click the Next button.
Figure 3-11
appears, click the Specify a location check
box, and then click the Next button.
Figure 3-12
appears, click the Browse button to locate the
driver files in E:\Drivers\Win2K (where E:
represents your CD-ROM Drive), and then click
the OK button.
Figure 3-13
Figure 3-14
appears, click the Finish button to complete
the installation.
Figure 3-15
Installing Modem
Drivers in
Windows Me
2. Insert the Installation CD into your CD-ROM
drive
3. When the Add New Hardware Wizard dialog
box similar to Figure 3-16 appears, click the
Specify the location of the driver (Advanced)
option and click the Next button.
Figure 3-16
appears, click the Search for the best driver for
your device (Recommended) option and click
the Specify a location check box.
5. Click the Browse button to locate the
driver files in E:Drivers\WinMe
(where E: represents your CD-ROM drive).
Figure 3-17
6. Click the Next button.
Figure 3-18
appears, click the Finish button to complete the
installation.
Figure 3-19
Testing and Uninstalling Modem Drivers
4
This chapter provides instructions on how to test, as well as uninstall, modem drivers in
Windows 95/98, Windows NT 4.0, Windows 2000 and Windows Me.
This chapter is organized as follows:
❑ Testing Modem Drivers in Windows 95/98
❑ Uninstalling Modem Drivers in Windows 95/98
❑ Testing Modem Drivers in Windows NT 4.0
❑ Uninstalling Modem Drivers in Windows NT 4.0
❑ Testing Modem Drivers in Windows 2000
❑ Uninstalling the Modem in Windows 2000
❑ Testing Modem Drivers in Windows Me
❑ Uninstalling modem Drivers in Windows Me
Testing and Uninstalling Modem Drivers 4-1
Testing Modem
Drivers in
Windows 95/98
After you have installed your
modem drivers, run the following
test to ensure that the device
drivers have been properly
installed.
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the
Modems icon.
3. When the Modems Properties dialog box similar
to Figure 4-1 appears, click the Diagnostics tab.
4. Select the COM port that has been assigned to
your modem.
5. Click the More Info button to display the
response status of your modem.
If your modem is not responding, it may be due to
a conflict between the modem and another
peripheral device. To resolve the conflict, you
must change the settings on your modem
(see the “Resolving Hardware Conflicts” on page
B-5).
Figure 4-1: COM ports assigned to the
different devices.
4-2 Testing and Uninstalling Modem Drivers
Uninstalling
Modem Drivers in
Windows 95/98
Add/Remove Programs icon.
3. When the Add/Remove Programs Properties
dialog box similar to Figure 4-2 appears, click the
Install/Uninstall tab.
4. Click Creative Modem Blaster PCI DI5630-5
from the list and click the Add/Remove button.
5. When Windows prompts you with Are you sure
you want to remove ‘Creative Modem Blaster
PCI DI5630-5’ and all of its components?, click
the Yes button.
6. Turn off your computer and remove the modem
card from your system.
Figure 4-2: The Add/Remove Programs
Properties dialog box.
Testing Modem
Drivers in
Windows NT 4.0
2. In the Control Panel window, double-click the Modems icon.
3. The Modems Properties dialog box appears.
If your Creative Modem Blaster PCI DI5630-5 is listed, the installation is successful.
If your modem is not responding, it may be due to a conflict between the modem and another
peripheral device. To resolve the conflict, you must change the settings of your modem
(see the “Resolving Hardware Conflicts” on page B-5).
Uninstalling
Modem Drivers in
Windows NT 4.0
Add/Remove Programs icon.
3. When the Add/Remove Programs Properties
dialog box similar to Figure 4-3 appears, click the
Install/Uninstall tab.
4. Select Creative Modem Blaster PCI DI5630-5
from the list and click the Add/Remove button.
5. When Windows prompts you Are you sure you
want to remove ‘Creative Modem Blaster PCI
DI5630-5’ and all of its components?, click the
Yes button.
Figure 4-3: The Add/Remove Programs
Properties dialog box.
Testing Modem
Drivers in
Windows 2000
2. In the Control Panel window, double-click
the Phone and Modems icon.
3. In the Phone and Modems Options dialog
box, click the Modem tab.
4. Select your Creative Modem Blaster PCI
DI5630-5, and then click the Properties
button.
5. In the Modem Blaster PCI DI5630-5
Properties dialog box, click the Diagnostics
tab.
6. Click the Query Modem button to display
the response status of your modem.
Figure 4-4: Creative Modem Blaster Flash56
PCI DI 5630-5 Properties dialog
box.
Uninstalling the
Modem in
Windows 2000
2. In the Control Panel window, double-click
the Phone And Modems icon.
3. In the Phone And Modems Options dialog
box similar to Figure 4-5, click the Modems
tab.
4. Click Creative Modem Blaster PCI
DI5630-5, and then click the Remove
button.
5. When Windows 2000 prompts you to remove
the selected modem, click the Yes button to
complete the uninstallation.
6. Turn off your computer and remove the
modem card from your system.
Figure 4-5: The Phone And Modem Properties
dialog box.
Testing Modem
Drivers in
Windows Me
1. Click Start -> Settings -> Control Panel..
Modems icon
3. When the Modems Properties dialog box
similar to Figure 4-6 appears, click the
Diagnostics tab.
4. Click the COM port that has been assigned to
your modem.
5. Click the More Info button to display the
response status of your modem.
If your modem is not responding, it may be due to
a conflict between the modem and another
peripheral device. To resolve the conflict, you
must change the settings of your modem (see the
“Resolving Hardware Conflicts” on page B-5).
Figure 4-6: Modem Properties dialog box.
Uninstalling
Modem Drivers in
Windows Me
Phone And Modems icon.
3. When the Modem Properties dialog box similar
to Figure 4-7 appears, click the General tab.
4. Click Creative Modem Blaster DI5630-5 from
the list and then click the Remove button.
5. When Windows prompts you Are you sure you
want to remove ‘Creative Modem Blaster PCI
DI5630-5’ and all of its components?, click the
Yes button.
Figure 4-7: Modems Properties dialog box.
A
General Specifications
This appendix lists the general specifications of your modem.
Plug and Play
❑ PCI specification compliant.
❑ Plug and Play resources.
Table A-1: Plug and Play Resource Information.
Dependent functions
Resource Information
Choice 1
COM 3
I/O Port: 3E8 to 3EF
IRQ: 3, 4, 5, 7, 9, 10, 11 or 15
Choice 2
COM 4
I/O Port: 2E8 to 2EF
IRQ: 3, 4, 5, 7, 9, 10, 11 or 15
Choice 3
COM 2
I/O Port: 2F8 to 2FF
IRQ: 3
Choice 4
COM 1
I/O Port: 3F8 to 3FF
IRQ: 4
General Specifications A-1
Table A-1: Plug and Play Resource Information.
Dependent functions
Choice 5
Free-For-All
Data Features
Due to line conditions and FCC
regulations, your data rate may
be lower than that shown on this
page. Current FCC regulations
limit download to 53 Kbps max.
A-2 General Specifications
Resource Information
I/O Port: 2A0 to 2A7,
2A8 to 2AF,
...
2D8 to 2DF
IRQ: 3, 4, 5, 7, 9, 10, 11 or 15
❑ Integrated data, fax, and voice mail modem.
❑ 56,000/54,000/52,000/50,000/48,000/46,000/44,000/42,000/40,000/38,000/36,000/34,000/
33,600/28,800/26,400/24,000/21,600/19,200/16,800/14,400/12,000/9,600/7,200/4,800/
2,400/1,200/300 bps data speeds.
❑ Compatibility with the following data modem standards:
• V.90, V.34, V.FC, V.32bis, V.32, V.23, V.22bis, V.22A/B, and V.21; Bell 212A and 103.
• V.42 LAPM and MNP2-4 error correction.
• V.42bis and MNP5 data compression.
❑ Compression, line control, and error control are implemented in hardware. Therefore, no
special drivers or libraries are needed to take advantage of the higher speeds and data
reliability.
❑ Automatic dial and answer capabilities.
Fax Features
❑ Supports Class 1 fax commands.
❑ Fax speeds up to 14,400 bps for send and receive.
❑ Compatibility with the following fax modem transmission standards:
• V.17 (14400 bps)
• V.21 Channel 2 (300 bps)
• V.27ter (7200 bps)
• V.29 (9600 bps)
Voice and Speakerphone
Features
❑ Record and play voice messages.
❑ Multiple mailboxes using included communications software.
❑ High performance speakerphone.
Video Conferencing
Support
❑ Supports V.80 standard to allow high performance video conferencing over standard phone
lines and the Internet. Video conferencing standards are H.324 and H.323.
Caller ID
❑ Displays the phone number of a calling party.
Telephone Answering
Device (TAD)
❑ Supports a TAD connection from the modem directly to the audio card.
General Specifications A-3
B
Troubleshooting and FAQs
This appendix provides tips and solutions for resolving some of the problems you might
encounter with Modem Blaster DI5630 either during installation or normal use. It also answers
some frequently asked questions (FAQs) about Modem Blaster DI5630.
Problems With Your
Modem
The modem fails to accept commands to dial or answer a call.
Cause
There may be an improper telephone line connection.
Solution
Make sure the telephone cable is attached to the Telephone Line jack, and that the
phone set is connected to the Phone jack on your card.
Also check that all devices are turned on.
There is interference on the telephone line that is connected to the modem.
Solution
Try moving the telephone line away from any power source, monitor, printer, or
any computer cable.
Troubleshooting and FAQs B-1
The modem cannot connect to the Internet at 56,000 bps.
Cause
This may be due to line conditions in your area. Due to FCC regulations and/or
line conditions, it is not always possible to achieve the maximum data rate.
Solution
Try moving the telephone line away from any power source, monitor, printer, or
any computer cable and remove other telephone equipment from the line.
The modem or communications software fails to detect that the remote user has
hung up.
B-2 Troubleshooting and FAQs
Cause
The modem and communications software rely on the dial tone, busy tone, or
silence period to detect that a remote user has hung up. This detection may fail
due to one of the following reasons:
❑ Your local telephone system does not generate the dial or busy tone when the
remote user hangs up.
❑ The silent period for the modem or communications software to detect that the
remote user has hung up is not long enough.
❑ The modem or communications software cannot detect a different dial or busy
tone. For example, if you are connecting to a PABX system, the dial or busy
tone generated is different from the usual dial or busy tone.
Solution
Prompt the user to respond.
This may however result in a long delay before the communications software
responds to the remote user hanging up. To minimize this delay, modify the
following settings:
❑ Voice message recording time.
❑ Number of prompts.
❑ Time to wait for a response after prompting.
Poor sound quality when using communications software.
Cause
Some 32-bit sound and communications software require a Unimodem V file.
Windows 95 normally installs this file. However, in some installations, the file is
missing.
Solution
Follow these steps to install the Unimodem V file:
1. Go to www.broadxent.com.
2. Locate the Download Software Drivers section.
3. Download the Unimodem V file.
4. Start Windows Explorer.
5. Copy the file UNIMODV.EXE to your Windows\System directory.
6. Locate and double-click the file UNIMODV.EXE to run it.
7. Restart your computer.
No dial tone when using the modem.
Frequently Asked
Questions
Cause
The IRQ of the modem is either in conflict with another device or is mis-reported
in Windows.
Solution
Many chipsets have IRQ routing drivers for Windows. If you have an internal
modem, and these drivers do not work or do not exist on your system, changing
the slot of the modem card may help.
What do I select in AOL (America Online) for Modem Blaster DI5630?
Solution
AOL 4.0 automatically detects your modem. AOL software will find the modem
as a ‘Hayes Compatible Error Correcting’. This is the setting that will work best
for your modem.
What initialization string should I use with AOL software?
Solution
The recommended initialization string is AT&F&C1&D2^M.
Why do I get only a 28.8K connection speed on AOL?
Solution
Be sure that the access number you have selected in AOL is V90/Kflex and not
V90/X2. Modem Blaster DI5630 is a V.90/K56flex capable modem and works
best with V90/Kflex access numbers.
Where can I locate the AT Command set for Modem Blaster DI5630?
Solution
The AT Command set, atcomm.txt, is located in your Installation CD.
What is dual mode and how does it affect my connection speeds to the Internet?
Solution
Dual mode allows you to connect to a V.90 or K56flex-capable Internet service
provider without having to change your modem settings or software. This is
because Modem Blaster DI5630 automatically detects which 56K standard to use.
Which ‘off the shelf’ communication software packages are compatible with
Modem Blaster DI5630?
Solution
Modem Blaster DI5630 will operate with many of the popular software titles on
the shelves today, including WinFax Pro 9.0/Talkworks 2.02 and Communicate
Pro. Be sure to check that the software titles you intend to use are Conexant
(formerly known as Rockwell) PCI chipset compatible.
Where can I find the most up-to-date device drivers for Modem Blaster DI5630?
Solution
B-4 Troubleshooting and FAQs
Modem drivers for Modem Blaster DI5630 are found at www.modemblaster.com.
Resolving Hardware
Conflicts
Hardware conflicts may occur when two or more peripheral devices are set to use the same I/O
address, IRQ line or DMA channel.
Resolving Conflicts in
Windows 95/98
To resolve conflicts in Windows 95/98, change the resource settings of your modem or the
conflicting peripheral device using Device Manager.
If you are unsure of which
peripheral device is causing the
conflict, you can isolate the
source of the problem by
temporarily removing all devices
(except your modem and
essential devices such as the disk
controller). After that, add the
devices back one at a time until
the device that is causing the
conflict is found.
To run Device Manager:
1. Right-click the My Computer icon on your Windows 95/98 desktop.
2. Click Properties from the pull-down menu.
The System Properties dialog box appears.
3. Click the Device Manager tab.
A list of system devices is displayed.
4. Double-click Modem.
5. Select your modem and click the Properties button.
The Properties dialog box of the modem appears.
6. Click the Resources tab.
7. Click the Use Automatic Settings check box to select it.
If this check box is already selected, you need to go to the Properties dialog box of the
conflicting peripheral device and select the same check box there.
8. Restart your system to allow Windows 95/98 to reassign resources to your modem and/or
the conflicting peripheral device.
Technical Support Information
Contact
Information
C
Our company is happy to assist and support our customers. If you have trouble or questions
relating to any purchased equipment, follow the steps below:
1. To contact our technical support, call (405) 742-6622.
Live technical support is available, Monday through Saturday, from 8:00am to 10:00pm and
Sunday, from 12:00pm to 8:00pm Central Time, except for major holidays.
2. Be at your computer when you call Technical Support. Our technicians often need to ask you
to perform certain functions while on the phone.
3. In the event that you need to return a product, you will need to obtain a Return Materials
Authorization (RMA) number. Equipment returned without a RMA number will not be
accepted. Please keep a record of your RMA number for future reference.
Technical Support Information C-1
4. When returning equipment to us, please use the following procedures:
• Ship the unit and package carefully in a strong corrugated cardboard box with plenty of
packing material. Generally, we recommend United Parcel Service (UPS) or Federal
Express, because each of those companies can easily track the shipment.
• Include a note inside the package that has the RMA, and your name and address. Also,
write your RMA number and your return address on the shipping label.
• Please send the package postage paid. We will not accept packages sent COD.
• Ship the well-packed equipment to:
Attn: RMA# (your RMA number here)
Broadxent Ptd. Ltd.
188 Topaz Street
Milpitas, CA 95035
•
C-2 Technical Support Information
Your equipment will be returned to you via United Parcel Service (UPS) ground
service. Depending on your location, it could take two weeks to complete the return
process.
Warranty
Information
BROADXENT Ptd. Ltd. (the manufacturer) warrants that equipment furnished will be free
from defects in material and workmanship for a period of three (3) years from the confirmed
date of purchase of the product, new from the retail location. Upon written notice of any such
defect, the manufacturer will, at its option, repair or replace the defective item under the terms
of this warranty, subject to the provisions and specific exclusions listed herein.
This warranty shall not apply to equipment that has been previously repaired or altered outside
the manufacturer’s plant in any way. Nor will it apply if the equipment has been used in a
manner exceeding its specifications or if the serial number has been removed.
The manufacturer does not assume any liability for consequential damages as a result of
product use, and in any event, liability shall not exceed the original selling price of the
equipment.
The equipment warranty of Broadxent Ptd. Ltd., shall constitute the sole and exclusive remedy
of any buyer of the manufacturer’s equipment and the sole and exclusive liability of the
manufacturer, its successors or assigns, in connection with equipment purchase and in lieu of
all other warranties expressed, implied or statutory, including, but not limited to, any implied
warranty of merchantability or fitness and all other obligations or liabilities of the
manufacturer, its successors or assigns.
Technical Support Information C-3

Getting Started

Transcription

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