Freightliner Dealer Network

EXPERIENCE A
HIGHER STANDARD
Daimler Trucks North America (DTNA) and selected Freightliner dealers have collaborated to elevate the standards of customer
service in our dealerships. Recognizing that you deserve a service network that works just as hard as you, Elite Support Certified
dealers have made the commitment to continuously improve our processes, communication, amenities and support to deliver
unmatched service at every step in your customer experience. Our goal is to help your business thrive by understanding your
needs, maximizing your uptime, and boosting the value you receive every time you come in for service, parts and maintenance.
BETTER VALUE
Every Elite Support Certified dealer is dedicated to providing
unrivaled customer service, and that’s not just a vague promise
— we back it up with results you can see and appreciate. We
have made major investments in our facilities, parts inventory,
service shop equipment and internal processes, enabling our
professional Parts and Service Advisors and highly-trained
Technicians to quickly identify the cause of your concerns,
make an efficient repair and keep you informed along the way.
Add in superior support from Freightliner, and the bottom line
is more value added to your bottom line.
FAST TURNAROUND
Uptime is a major factor in determining your Real Cost of
OwnershipSM (RCO), which takes into account the real-world
situations that drivers, trucks and their customers’ businesses
face on a daily basis. A single unscheduled day of downtime
could cost you upwards of $1,000 — in addition to possibly
upsetting your customers — so maximizing your uptime is the
primary focus at every Elite Support Certified dealer. Because
we know that your reputation is linked to your reliability, we
provide Express Assessment, our commitment to providing you
a preliminary diagnosis and communication within two hours of
arrival, so you can make informed decisions. Mission Critical,
our large, data-driven stocking program, ensures that each
dealership maintains a regionalized inventory of critical parts.
Furthermore, our technicians work in extremely well-organized,
safe and efficient service bays, leading to a quality repair. End
result: your unit is back on the road faster.
TEAM EXPERTISE
Transportation professionals deserve a high level of service,
and Elite Support Certified dealers deliver day in and day out.
Knowledgeable, experienced Service and Parts Advisors are
more than able to understand your needs and recommend
solid solutions. Our factory-trained Technicians follow a formal
training curriculum to stay up to date on the latest technologies
and service procedures. Every repair is quality checked before
leaving the service bay, reducing comebacks and giving you
the fast turnaround and peace of mind you need to keep the
wheels turning.
PERSONAL RELATIONSHIPS
Everything that takes place at an Elite Support Certified dealer is
centered around you, our customer. Exceptional communication
with our customers is a crucial component in maintaining our Elite
Support certification. We strive to get to know you, understand
your business priorities and deliver superb service and support
that is worthy of your trust. Your input is sought through face-toface interaction and required customer experience surveys, and
is an integral element in our Continuous Improvement processes.
Many of the enhancements we’ve made have originated directly
from customer suggestions, emphasizing our commitment to
making your needs our highest priority.
CONTINUOUS IMPROVEMENT
For Elite Support Certified dealers, Continuous Improvement
isn’t merely a catchphrase — it’s the very foundation of our
business operations. Our workflows are grounded in the 9
Lean Principles, which provide a template for developing
efficient processes, solving problems collaboratively, instilling
accountability and eliminating waste. Every Elite Support
dealership employs a Continuous Improvement Coordinator
(CIC), who is the tip of the spear for improving how each
location operates, by identifying and initiating specific
Continuous Improvement projects. Elite Support Certified
dealers are spot checked throughout the year, and undergo
annual recertification that ensures consistent customer
experiences across the entire network. After all, our goal is to
exceed your expectations every time you visit an Elite Support
Certified Freightliner dealer.
ELITESUPPORTNETWORK.COM
ELITE SUPPORT CERTIFIED
MAY 2016
FREIGHTLINER DEALERS
UNITED STATES
DEALERSHIP
CITY
STATE
DEALERSHIP
CITY
STATE
Birmingham Freightliner, LLC
Four Star of Dothan
Empire Truck Sales, LLC
Four Star of Montgomery
TAG Truck Center
Truck Centers of Arkansas
Freightliner Of Arizona
Freightliner Of Arizona
Freightliner Of Arizona
Freightliner Of Arizona
Bakersfield Truck Center
Southbay Truck Center
Los Angeles Freightliner-Western Star
Delta Truck Center
Fresno Truck Center
Golden Gate Truck Center
Velocity Truck Center Ventura County
Sacramento Truck Center
San Diego Freightliner
Southern Connecticut Freightliner
Orlando Freightliner
Tom Nehl Truck Co.
Tom Nehl Truck Co.
Four Star of Tallahassee
Four Star Of Albany
Peach State Freightliner
Peach State Freightliner
Peach State Truck Centers
Premier Truck Group of Chattanooga
Freightliner Of Savannah
Four Star of Tifton
Four Star of Valdosta
Harrison Truck Centers
Truck Country of Cedar Rapids
Harrison Truck Center
Truck Center Companies
Truck Country Quad Cities
Truck Country of Iowa, Inc.
Harrison Truck Centers
I-State Truck Center
Freightliner of Idaho
Western Idaho Freightliner, Sterling, Western Star
Truck Centers, Inc.
Truck Centers, Inc.
TransChicago Truck Group
Truck Centers, Inc.
Truck Centers, Inc.
Stoops Freightliner
Truck Centers, Inc.
Stoops Freightliner
Truck City of Gary, Inc.
Stoops Freightliner
Kentucky Truck Sales, Inc.
Birmingham
Dothan
Mobile
Montgomery
Jonesboro
North Little Rock
Chandler
Flagstaff
Tolleson
Tucson
Bakersfield
Carson
Fontana
French Camp
Fresno
Oakland
Oxnard
Sacramento
San Diego
Branford
Apopka
Jacksonville
Lake City
Tallahassee
Albany
Forest Park
Jefferson
McDonough
Ringgold
Savannah
Tifton
Valdosta
Altoona
Cedar Rapids
Clear Lake
Council Bluffs
Davenport
Dubuque
Elk Run Heights
Sioux City
Jerome
Nampa
Morton
Mt. Vernon
Shorewood
Springfield
Troy
Anderson
Evansville
Freemont
Gary
Indianapolis
Jeffersonville
AL
AL
AL
AL
AR
AR
AZ
AZ
AZ
AZ
CA
CA
CA
CA
CA
CA
CA
CA
CA
CT
FL
FL
FL
FL
GA
GA
GA
GA
GA
GA
GA
GA
IA
IA
IA
IA
IA
IA
IA
IA
ID
ID
IL
IL
IL
IL
IL
IN
IN
IN
IN
IN
IN
Stoops Freightliner
Truck Center Companies
Truck Center Companies
TAG Truck Center
Shreveport Truck Center
Empire Truck Sales, LLC
Tri State Truck Center, Inc.
Barr Freightliner
Freightliner of Hagerstown
Johnson Truck Center, LLC
Freightliner of Kalamazoo, Inc.
Freightliner of Grand Rapids
I-State Truck Center
I-State Truck Center
Dave Syverson Freightliner-Sterling
Freightliner of St. Cloud
Joplin Freightliner Sales, Inc.
Kansas City Freightliner Sales, Inc.
TAG Truck Center
TAG Truck Center
Springfield Freightliner Sales, Inc.
Truck Centers, Inc.
Truck Centers, Inc.
TAG Truck Center
Empire Truck Sales, LLC (Biloxi)
Empire Truck Sales
Rocky Mountain Truck Center
I-State Truck Center
I-State Truck Center
Charlotte Truck Center, Inc.
West Carolina Freightliner and Western Star
Triad Freightliner of Greensboro, Inc.
H & H Freightliner, Sterling, and Western Star
Carolina Freightliner of Raleigh, LLC
Trucks of Bismarck, Inc.
Fargo Freightliner
Westlie Truck Center
Truck Center Companies
Nebraska Truck Center Inc.
Truck Center Companies
Truck Center Companies
Nebraska Truck Center Inc.
Truck Center Companies
Floyd’s Truck Center, Inc.
Floyd’s Truck Center, Inc.
Truck Center Companies
Campbell Freightliner, L.L.C.
Freightliner of Bridgeport
Farmington Freightliner
Las Vegas Freightliner-Sterling-Western Star
Sierra Freightliner Sterling Western Star, Inc.
Tracey Road Equipment, Inc.
Tracey Road Equipment, Inc.
New Haven
Salina
Wichita
Calvert City
Shreveport
Slidell
Shrewsbury
Delmar
Hagerstown
Landover
Mattawan
Wyoming
Blaine
Inver Grove Heights
Rochester
St. Cloud
Joplin
Kansas City
Poplar Bluff
Sikeston
Springfield
St. Louis
St. Peters
Belden
Biloxi
Richland
Belgrade
Billings
Missoula
Charlotte
Connelly Springs
Greensboro
Hope Mills
Raleigh
Bismarck
Fargo
Minot
Columbus
Grand Island
Lincoln
Norfolk
North Platte
Omaha
Scottsbluff
Sidney
York
South Brunswick
Swedesboro
Farmington
North Las Vegas
Sparks
Adams Center
East Syracuse
IN
KS
KS
KY
LA
LA
MA
MD
MD
MD
MI
MI
MN
MN
MN
MN
MO
MO
MO
MO
MO
MO
MO
MS
MS
MS
MT
MT
MT
NC
NC
NC
NC
NC
ND
ND
ND
NE
NE
NE
NE
NE
NE
NE
NE
NE
NJ
NJ
NM
NV
NV
NY
NY
ELITESUPPORTNETWORK.COM
ELITE SUPPORT CERTIFIED
MAY 2016
FREIGHTLINER DEALERS
UNITED STATES (CONTINUED)
DEALERSHIP
CITY
STATE
DEALERSHIP
CITY
STATE
Tracey Road Equipment, Inc.
Tracey Road Equipment, Inc.
Fleet Maintenance, Inc.
Young Truck Sales, Inc.
Fyda Freightliner Cincinnati, Inc.
Fyda Freightliner Columbus, Inc.
Stoops Freightliner
Stoops Freightliner
Fyda Freightliner Youngstown, Inc.
Premier Truck Group of Ardmore
Premier Truck Group of Oklahoma City
Premier Truck Group of Tulsa
Pacific Truck Center
Eagle Freightliner
Eagle Freightliner
Pacific Truck Centers
McCoy Freightliner
McCoy Freightliner
Freightliner Of Altoona
Sherwood Freightliner, Sterling & Western Star, Inc.
Fyda Freightliner Pittsburgh, Inc.
Freightliner of Harrisburg
Freightliner of Lancaster
Freightliner of Philadelphia
Freightliner of York
Columbia Truck Center
Christopher Trucks, Inc.
Triple T Freightliner, Sterling, Western Star, Inc
Eddie’s Truck Center, Inc.
Eddie’s Truck Center, Inc.
I-State Truck Center
TAG Truck Center
Triad Freightliner and Western Star
Premier Truck Group of Knoxville
TAG Truck Center
Neely Coble Company, Inc.
Corley-Wetsel Freightliner
Premier Truck Group of Amarillo
Henrietta
Kirkwood
West Seneca
Canton
Cincinnati
Columbus
Dayton
Lima
Youngstown
Ardmore
Oklahoma City
Tulsa
Coburg
Hermiston
La Grande
Medford
Portland
Salem
Duncansville
Dunmore
Canonsburg
Harrisburg
Lancaster
Levittown
York
Columbia
Greenville
Summerville
Fort Pierre
Rapid City
Sioux Falls
Jackson
Kingsport
Knoxville
Memphis
Nashville
Abilene
Amarillo
NY
NY
NY
OH
OH
OH
OH
OH
OH
OK
OK
OK
OR
OR
OR
OR
OR
OR
PA
PA
PA
PA
PA
PA
PA
SC
SC
SC
SD
SD
SD
TN
TN
TN
TN
TN
TX
TX
Beaumont Freightliner, Sterling and Western Star
Bryan Freightliner
Doggett Freightliner Of South Texas, LLC
Premier Truck Group of Dallas - Downtown
Premier Truck Group of Dallas - South
Doggett Freightliner Of South Texas, LLC
Premier Truck Group of Fort Worth
Lubbock Truck Sales, Inc.
Texarkana Truck Center
Premier Truck Group of Odessa
Corley Freightliner
Temple Freightliner
Tyler Truck Center
Waco Freightliner
Wichita Falls Freightliner
Freightliner of Utah
Virginia Truck Center of Tidewater
Virginia Truck Center of Richmond
Virginia Truck Center, Inc.
Virginia Truck Center, Inc.
Valley Freightliner, Inc.
Valley Freightliner, Inc.
Valley Freightliner, Inc.
Freedom Truck Centers Inc
Truck Country of Wisconsin, Inc.
River States Truck and Trailer, Inc.
Truck Country of Wisconsin, Inc.
River States Truck and Trailer, Inc.
Truck Country of Wisconsin, Inc.
Truck Country of Wisconsin, Inc.
River States Truck and Trailer, Inc.
Truck Country of Wausau
Truck Country of Iowa, Inc.
Allied Freightliner LLC
Jack’s Truck and Equipment Freightliner, Sterling,
Western Star
Floyd’s Truck Center, Inc.
Beaumont
Bryan
Converse
Dallas
Dallas
El Paso
Fort Worth
Lubbock
Nash
Odessa
San Angelo
Temple
Tyler
Waco
Wichita Falls
Salt Lake City
Chesapeake
Chester
Roanoke
Weyers Cave
Mount Vernon
Olympia
Pacific
Spokane
De Forest
Eau Claire
Kaukauna
La Crosse
Marinette
Oak Creek
Roberts
Rothschild
Shullsburg
Kenova
TX
TX
TX
TX
TX
TX
TX
TX
TX
TX
TX
TX
TX
TX
TX
UT
VA
VA
VA
VA
WA
WA
WA
WA
WI
WI
WI
WI
WI
WI
WI
WI
WI
WV
Casper
WY
Cheyenne
WY
CANADA
DEALERSHIP
CITY
PROVINCE
DEALERSHIP
CITY
PROVINCE
New West Truck Centres
First Truck Centre Edmonton Inc. - South
First Truck Centre Edmonton Inc. - West
New West Truck Centres
First Truck Centre Lloydminster Inc.
Freightliner of Red Deer Inc.
First Truck Centre Vancouver Inc.
Freightliner Manitoba Ltd.
Universal Truck & Trailer
Calgary
Edmonton
Edmonton
Lethbridge
Lloydminster
Red Deer
Surrey
Winnipeg
Dieppe
AB
AB
AB
AB
AB
AB
BC
MB
NB
Valley Equipment Limited
Harper Truck Centres Inc.
Team Truck Centres (London) Limited
Harper Truck Centres Inc.
Harper Truck Centres Inc.
Metro Freightliner Hamilton, Inc.
Globocam (Montreal) Inc.
Warner Industries
Hartland
Belleville
London
Mississauga
Oshawa
Stoney Creek
Pointe-Claire
Regina
NB
ON
ON
ON
ON
ON
QC
SK
ELITESUPPORTNETWORK.COM
ELITE SUPPORT CERTIFIED
FREIGHTLINER DEALERS
THE ELITE SUPPORT SM
DEALER NETWORK
As of May 2016, there are 197 Freightliner
Elite Support Certified dealers in North America.
Use this map to find the location nearest you.
ELITESUPPORTNETWORK.COM
MAY 2016