Supply explained how they and this program

TIDEWATER FLEET TSE COUNCIL….….……..1
NEW TSE’S & FSE’S..………….………….……...2
WELDON PARTS TSE COUNCIL.......................2
NEW PRODUCT ANNOUNCEMENTS………….3
STOPPING REGULATION…..….……....…..……3
WEBSITE INFORMATION………………………..3
NTTS BREAKDOWN……………………………...3
TSE MANAGEMENT LETTER……...……..……..4
September 2012
Tidewater Fleet Supply held a Truck Service Experts Council meeting in July 2012. They invited their
Truck Service Experts to Chesapeake, VA for the meeting. Tidewater Fleet Supply went over the enhancements to the TSE program and website and what they offer their TSEs in the market place. Tidewater Fleet
Supply explained how they and this program helps set the TSE’s businesses apart from the other repair facilities in the market place.
The TSEs shared their concerns about business overall and asked for help with understanding the
CSA website and how to use that to their advantage in helping their fleet customers. They discussed profit
potential of doing PMs and how to keep their technician focused and working to remain productive and profitable.
This was a great opportunity for TSEs to meet and offer their expertise to help one another. The
TSEs came in as strangers and left knowing that they were part of something much bigger and had each
other to rely on for their specific areas of expertise.
One of the TSEs told us afterwards that he can’t wait to meet with his peers again to discuss the market and how they can help each
other out moving forward. A
good time was had by all and a
lot was shared between the
Tidewater Fleet Supply sales
team and their TSEs.
Pictured (left to right):
Randy Menefee - Interstate Fleet Service
Matt Menefee - Interstate Fleet Service
Chip Jens - TFS Outside Sales Representative
Bobby Allen - TFS Outside Sales Representative
Allan Parrott - TFS President
Lee Williamson - TFS VP of Sales
Jason Payne - Jason’s Big Truck Repair
David Martin - Precision Diesel
Darrell Beasley - Master Fleet Service
Butch Cassell - American Fleet Service
Lenny Willis - TFS Outside Sales Representative
Chris Erwin - TFS Outside Sales Representative
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Welcome New
Weldon Parts Holds Annual TSE Meeting
Flexway Trucking - Hazelwood, MO
Welcome New
After 5 Fleet Repair - Chesapeake, VA
Benson Truck & Trailer - Concord, ON
Chambers Motors - Seaford, DE
Chip’s Repair and Towing - Snow Hill, MD
Diesel Solutions - Lakewood, NJ
DPC Emergency Equipment - Marydel, DC
Dysart’s Service - Bangor, ME
Eastern Ohio Truck & Trailer - Hebron, OH
Field-Tec Services - Muncy, PA
Flooks Truck & Trailer - Cogan Station, PA
Global Parts - Louisville, KY
Hainesport Enterprises - Hainesport, NJ
Inter City Tire & Auto Center - Elizabeth, NJ
Kennedy Service Center - Mt. Airy, MD
Kinney Towing & Transportation - Amherst, NH
L&L Parts Inc. - Andrews, SC
Lenny’s Towing & Truck Service - Delran, NJ
Lyndon Truck Center - Lyndonville, VT
Lyons Truck Parts - Kenosha, WI
M&L Truck Service - Federalsburg, MD
Mansfield Fleet Service - Mansfield, PA
M.R. Dirt Truck Repair - Towanda, PA
Mechanic Group Inc. - Export, PA
MTS Truck Repair - Smithfield, PA
New England Fleet Services - Keene, NH
Oaks Auto Truck Service - Pittsburgh, PA
Phillips Garage Inc. - Sudlersville, MD
Ronald Meservey Co - West Chatham, MA
Ronnie’s Truck Service - Wilson, NC
Saxon Fleet Services - Houston, TX
Skinner’s Gumtown Garage - New Bethlehem, PA
Somet Truck Center NJ - Elizabeth, NJ
Southside Trailer Service - Bergen, NY
Steve’s Truck & Equipment Repair - Marshfield, MA
Tapco Truck Service - Coventry, RI
Tri-State Truck Repair - Brooklyn, NY
Truck Service Enterprise - Galax, VA
TruckServ - Janesville, WI
TruckServ - Waukesha, WI
USA Repair Shop - New Castle, DE
Walnut Hill Wrecker - Dallas, TX
Woody & Son - Walhalla, SC
Seated (l to r): Rick Walker, Rick Lawrence, Curt Smith, Jim Day
First Row (l to r): James Yost, Chris Coleman, Dave Settles, Ron Cockrill, JR Cooke, Bo Ward, Ray King
Back Row (l to r): Mark Almon, Danny Garner, Steve Alderman, Bobby Harris, Dean Clinton, Mike Green
Weldon Parts held their Second Annual TSE Meeting on July 27
in Oklahoma City, OK with eight TSEs represented and six
branch managers in attendance. Weldon was successful in
building on the achievements of last year’s meeting to make this
one even better. In addition to the networking and collaboration
enjoyed by all, training sessions were presented by Corporate
Billing, Motor, HDA Truck Pride, NTN Bearing, and Kit Masters.
Corporate Billing offers a competitive program through HDA
Truck Pride that turns your commercial accounts receivable into
instant cash for you. Motor covered their Select Line Trucks,
Labor Time and Truck Service Solutions programs available for
Class 3-8 Commercial Vehicles. And HDA Truck Pride reviewed
all of the TSE program elements as well as a walk through the
website to locate all of our valuable programs and services, including the training library. NTN and Kit Masters provided product and technical information. The combination of business training and hands on training will go a long way towards the attendees becoming “experts” in their operations.
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Gates Unveils New iPhone App
NTTS Breakdown Directory
Gates new Parts Image Capture (PIC) Gauge App
features the world’s most advanced diagnostic tool
available. PIC Gauge is the first digital tool available to accurately and reliably evaluate belt wear
and deliver instant results to your smart phone.
HDA Truck Pride Truck Service Experts
Total Page Views
May-July 2012…….……….…...455,927
The PIC Gauge returns one of three results:
Within specification
Wear detected
Replace belt
Please visit www.gatesbeltwear.com for more info.
visit:
www.hdatruckpride.com
New Product Announcements
Online Training Library, Tech Tips,
Newsletters, and more!
American Forge &
Foundry announces
aluminum
service jacks!
Your complete online heavy duty resource!
The Federal Reduced Stopping Mandate:
In a December 2005 proposal, the National Highway Traffic
Safety Administration (NHTSA) called for a 20 to 30 percent reduction in the required stopping distance for large trucks. After
extensive studies and industry outreach, NHTSA decided on a 30
percent reduction, announcing its final rule in July 2009. Phase 1
met a compliance date of August 1, 2011 and included all GVWR
of 59,000 pounds or less. Phase 2 includes all GVWR of 59,000
pounds or more and is due August 1, 2013. The reduced stopping distance regulation applies to all new vehicles. Many fleets
are applying these standards on a PM basis to their existing
SKF Rebuild Kit for PreSet...
now in stock!
Provides all the components
necessary to rebuild your
PreSet wheel end.
Now available for TP trailer axles!
New part numbers:
TPSK1 for oil bath applications;
TPSK2 for grease applications.
equipment. Friction manufacturers have created new formulations
to be compliant with the new stopping distance regulation.
WEBB
announces
Vortex Brake Drum
WEBB now offering
56864F Value Drum
Please visit our Training Library for more information.
www.hdatruckpride.com
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Truck Service Experts - Management Letter
Building Your “Tap” - The Bus Has Left The Station
All Truck Service Experts are part of a unique business
building process and a positive culture that will build the
top truck service shops in North America and create careers for the owners and staff second to none in the Industry. Does your staff know, understand and believe in that?
You, together with your Truck Service Expert (TSE)
peers, are on the journey of a lifetime as the bus is now
traveling down this highway into the future. Each and every
TSE shop owner/manager should know what is required of
them and their TEAM to get there, however, do you still
witness staff body language and hear staff tones of voice
that they know what bus they are on, but they are uncertain
of the destination and how long it will take to get there?
It is a critical importance to have the complete shop
TEAM on board and the need to be “hungry” to become
number one. If a team member does not buy into this, then
that staff member must be let off the bus and a new player
brought on board. Note one very important point - The possibility of losing a good staff member because of a weak
staff member is very real. That is why Management must
always be on the look-out for top people to join their TEAM.
The bar must be set as a higher standard than even the
current better shops in the industry have considered.
One challenge that slows the bus down on its journey is
the inertia that Management can fall into. In the beginning
when the foundation and first floor of the business is being
rebuilt by attending key industry-specific business courses,
Management is initially focused with excitement on what is
required. We have witnessed, however, as time moves forward to the one year mark, it is easy to get tired and even
become discouraged at what it takes to experience results.
This is very normal when the business is already under
financial pressure, however, Management has to get their
head around the right time frame to secure the foundation
with its first floor and then build from there. Remember that
by: Bob Greenwood
in order to reformat a business to a higher and very profitable level, it is a 2 to 4 year time frame. Silver bullets do
not exist.
The key point here is the solution and the full support
process must be put into place to get the shop to the level
where it must be however Management must be the very
strong role model for the staff to follow each and every day.
In order to do that, Management must learn the new rules
of engagement to move the business forward then engage
the staff by reporting to them the progress the shop is making towards its future.
It is critical for all staff to understand the vision, the process required and this time frame. To achieve this we recommend that the daily labor objectives and average
billed hours per invoice should be set for your shop each
year moving forward and reported to the staff on a daily
basis. It keeps it simple for the staff. When Management
reports to the staff each and every morning, in a morning
scrum format before the shop opens, then visually posts on
the white board the results for the previous day and the
progress month-to-date, the staff start to see and understand the objective. Daily repetition creates the buy in opportunity as you praise everyone when the team exceeds
the objective or discuss with them why it was not reached
and revisit the process solutions. It starts to become easy
to then observe which staff member is not on board to build
this incredible future.
This whole business process is called “Building your
“TAP” – TEAM, ACCOUNTABILITY, PERSEVERANCE.”
Don’t forget to engage these three words throughout your
business as the destination is clearly defined.
The bus is now enroute. As the driver, make sure the
TEAM is engaged every step of the way.
coming soon:::
October Hot Packs
Tech Tips!
&
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