Portable Network Analyzer Solutions Guide

Portable Network Analyzer Solutions Guide
N E T W O R K S U P E RV I S I O N
History of Innovation
Fluke Networks, Fluke Corporation, and Tektronix are part of the electronic test platform within Danaher Corporation (DHR). Danaher
is a diversified technology leader that designs, manufactures, and markets innovative products and services with strong brand names
and significant market positions in six strategic platforms: environmental, hand tools, motion, medical, product ID, and electronic
test. Backed by the financial strength of Danaher, Fluke Networks has been able to focus on realizing its vision for the future by
transforming our ideas into innovative solutions that win in the marketplace.
Fluke Networks is part of a $2B platform of an $11B corporate parent.
H i s t o r y
M I L E S T O N E S
1993
670 LANMeter®, industry’s first
handheld network analyzer,
wins Best of Show at ComNet
in Washington D.C.
1994
o f
2000
First inline network tester
NetTool™ and OneTouch Series
II win Best Products, Networking
Industry Awards
2000
New industry breakthrough – the
DSP-100 Series, the industry’s
first digital cable tester
1996
OptiView Integrated Network
Analyzer, redefines network
analysis tools. Wins Technical
Excellence Award from PC Magazine
2002
Pocket sized LinkRunner™
network connectivity tester
integrates key features of link,
length and ping in the smallest
package ever
OneTouch™ Network Assistant
launched, first 10/100 Mbps
Handheld Ethernet Tester
1996
2002
New industry concept: testing
fiber and copper together –
introduction of fiber test adapters
for LANMeter, OneTouch and
DSP Series
OptiView 2.0 wins “Product of
the Year” award from Network
Magazine with first 10/100/1000/
wireless Ethernet tester
N E T W O R K S U P E RV I S I O N
fiber and wireless networks used by enterprises and telecommunications carriers. The company’s comprehensive line of Network
SuperVision™ Solutions provide network installers, owners, and maintainers with superior vision, combining speed, accuracy
and ease of use to optimize network performance.
We are focused on delivering on our Network SuperVision brand promise at every point of customer contact.
Network SuperVision promises three things:
• The right tool for the right person in the organization
• More ways to look at the network
• Unique vision into the network
I n n o v a t i o n
2004
2002
OptiFiber Certifying OTDR
tests and troubleshoots
fiber optic networks.
2003
OptiView OC3/OC12
WAN Analyzer delivers
cost effective WAN monitoring and analysis with
OptiView quick set up
and ease of use
OptiView Series II Integrated
Network Analyzer lets users see
into wired and wireless networks
with enhanced Expert Diagnostics
Systems
2004
2005
2004
IntelliTone™ Toner and Probe
revolutionizes cable location
with digital technology that
makes 40 year-old analog
technology obsolete
2004
EtherScope™ Network Assistant
provides portable, Gigabit LAN
analysis to help IT staff solve
network problems faster
OptiView T1/E1 WAN
Analyzer provides
packet capture, statistical analysis and
network discovery on
critical T1/E1 links
2005 NetTool VoIP Inline Tester
is a breakthrough in IP phone
monitoring and troubleshooting
with industry-first edge testing
2008
2007 MetroScopeTM Service
Provider Assistant for SLA
testing and troubleshooting
of Carrier Ethernet services and
applications
History of Innovation
Fluke Networks provides innovative solutions for the installation and certification, testing, monitoring and analysis of copper,
Addressing Your Business Goals
Understanding your challenges and objectives
What hasn’t changed
Networks are NOT getting smaller and they are NOT getting slower. Regardless of the technology
we use (wired, wireless, copper or fiber) there has always been a requirement to:
• Ensure connectivity and availability of services
• Optimize network performance
• Maximize productivity and efficiency
What is always changing
As network professionals, we have constantly had to adapt infrastructure performance to the demands of:
• End-user needs (moves, adds, changes)
• Consolidation and expansions (data center and remote sites)
• Emerging technologies (wireless and wired networks)
What our customers have said… In recent Fluke Network customer surveys,
private network owners agree that the leading “IT Challenges” are
Leading IT Challenges
Upgrades and integration
of disparate technologies
and infrastructure
Managing major
upgrades and expansion
of existing infrastructure
Meeting IT objectives
(or other initiatives)
with limited staff
Optimizing utilization
of existing IT systems
and staff
0%
10%
20%
30%
40%
50%
60%
% of Network Owners
70%
80%
90%
100%
N E T W O R K S U P E RV I S I O N
Install and
integrate
infrastructure
easily
Solve
problems
faster
Solve
Install
Validate
quality and
performance
Validate
Manage
changes
Manage
What are you and your organization trying to accomplish?
“We have saved countless hours of time while troubleshooting our network because of
the EtherScope. This unit is a must-have for network field techs. With the EtherScope
in hand, troubleshooting is never a struggle.”
- Mark Schrader, Network Analyst, Faxton-St. Luke’s Healthcare
Addressing Your Business Goals
Fluke Networks can help you meet these wired and
wireless LAN challenges:
Install and Integrate LAN Infrastructure
Goal: Install and integrate infrastructure easily
Challenges:
LAN cabling is miswired or patched incorrectly
Solution: Measure twisted pair cable length, verify wiremap, or place a locating tone on a
cable. Identify nearest switch, slot and port.
Things
to
consider:
• How do you test the
physical layer?
• Are speed/duplex
mismatches common?
• Has PoE been deployed?
• Have you employed
VLANs to segregate
network traffic?
• Do neighboring APs
share the same channels
as your APs?
VLAN membership is improperly assigned
Solution: Check VLAN settings by actively identifying VLAN membership by switch
port and device.
N E T W O R K S U P E RV I S I O N
Install and Integrate LAN Infrastructure
Switch ports are misconfigured
Solution: Actively test Ethernet signaling(speed/duplex/PoE) and negotiation.
Neighboring WLAN is causing interference
Solution: Review status of active WLAN channels including signal strength, noise,
and utilization.
Success story
“Next year the plan is to do a
major network overhaul. I’ve
seen what EtherScope can do
and I feel more prepared going
to the future than ever before.”
– Dave Curry, IT Director, Seattle
Mariners
Validate Quality and Performance
Goal: Validate quality and performance
Challenges:
Network jacks in the work area are incorrectly configured
Solution: Verify moves, adds and changes by testing physical port, cable and
connectivity at any jack.
Things
to
consider:
• How confident are you in the
performance of a new LAN
segment?
• How do you quantify
Ethernet performance?
• Does the network owner
require documentation at
the conclusion of a
network installation or
upgrade project?
• How do you prove the quality
of your installation work?
Key LAN links are exhibiting poor Ethernet performance
Solution: Measure and document network performance using RFC2544 -based tests and
additional advanced tests.
N E T W O R K S U P E RV I S I O N
Validate Quality and Performance
Essential network services are unavailable
Solution: Pro-actively test availability and performance of common services.
(DHCP, DNS, email, web, file transfer)
Documenting LAN quality and performance post-installation
Solution: Create HTML-based documentation with the on-board report feature.
Success story
“Validation is an important
piece of our work. We run weekly
reports to validate things like
the performance on a link or the
availability of key resources. We
can show the customer why the
report is valid and what we did.
I use Fluke Network’s EtherScope
for wired and wireless analysis.”
- Eric Skiff, President/network
engineer, Kinex
Solve Problems Faster
Goal: Solve problems faster
Challenges:
Lack of visibility into LANs and WLANs
Solution: Discover every device (including IP address, MAC and switch port) on the LAN
segment in seconds by simply plugging into any active port.
Things
to
consider:
• What is the impact on the
business when users cannot
connect or the network is
down or performing poorly?
• How do you know if reports
of a “slow” network are true?
• How many people get
involved in solving
network problems?
• How do you gather and share
information needed to solve
network problems?
Frequently need to escalate problem resolution
Solution: Identify common network errors and mis-configured devices by checking the
automated problem log and device details.
N E T W O R K S U P E RV I S I O N
Solve Problems Faster
The LAN is slow
Solution: Assess network performance by measuring throughput (at rates up to 1GB),
latency, jitter and more.
Users cannot connect
Solution: Observe connection processes, including 802.1X, when a host device logs
onto the network.
Success story
“If we didn’t have the
EtherScope, it would have taken
much longer to solve the problem – probably several hours....
EtherScope took the guesswork
out of the process, and we
were able to quickly solve the
problem.”
- Paul Spee, Information
Services Manager, National
Semiconductor Japan
Manage Changes
Goal: Manage changes
Challenges:
Identifying the devices consuming the most
network bandwidth
Solution: Find the Top Talkers (devices) and protocols that are utilizing network bandwidth.
Things
to
consider:
• What practice do you
follow to ensure that
network changes are
implemented correctly
per the plan?
• Can new users successfully
connect to the LAN after
a change?
• Do you know when neighbors
change the WLANs and how
your WLAN is effected?
• Would you like to be able to
deploy changes faster?
Unclear how network devices are interconnected
Solution: Trace the link between two LAN devices (IP addresses) by switch and port.
N E T W O R K S U P E RV I S I O N
Manage Changes
Securing the WLAN from unauthorized (rogue) devices
Solution: Scan, detect and locate unauthorized WLAN devices.
The WLAN environment has changed
Solution: Identify AP, channel and signal strength changes at specific locations over time.
Success story
“A product that provides all
the answers and more is a real
bonus. With the EtherScope, it’s
like having somebody constantly
looking at our network when we
can’t.”
– Eric Arthur, Video Security
Project Manager, Buncombe
County School System
ROI Payoff
N E T W O R K S U P E RV I S I O N
Network performance is not only an IT issue; it’s a business issue. Fluke Networks’ solutions help maximize the ROI of your
organization’s IT investment through increased network visibility and understanding. Fluke Networks’ tools turn your support
staff into powerful problem solvers resulting in less downtime and lower training costs. You’ll get more value out of your
existing infrastructure, plus you’ll reduce your business risk by being prepared for network problems and emergencies.
Comparing network support using an EtherScope with traditional support tools
Scenario
• An enterprise network with 10/100/Gig Ethernet switches and 802.11g access points.
• Users report network problems to the help desk where trouble tickets are generated.
• Frontline network support is provided by a network technician who responds to and closes trouble tickets.
• Network engineer provides support for problems escalated by the network technician.
• Network technician tools include an EtherScope Series II Pro Network Assistant.
• Network engineer tools include protocol analyzer, switch vendor software apps, third-party software apps.
• Network technician is always available to respond to trouble tickets so response time is immediate (0 minutes).
• Network engineer has other tasks so additional “wait” time required prior to his availability.
Time spent resolving common network problems over a 1-year period
using traditional support tools would normally be expected to take:
748
Hours
$23,700 Dollars
EtherScope Network Assistant would be expected to take
51
Hours
The purchase of the EtherScope Network Assistant could save you up to 697
Hours
$22,425 Dollars
5.3
Months
This costs your company approximately
Time spent resolving the same problems over a 1-year period using the
This provides a ROI time of Call 800-663-5853 to learn the time and
labor savings you can expect to realize using
the EtherScope in your specific
network environment.
ROI Payoff
Goal: The cost versus benefit payoff
Product Comparison
Product Comparison
Fluke Networks offers a broad range of industry-leading solutions for installing, testing, monitoring, and analyzing enterprise
networks. We strive to give you an unparalleled view into your ongoing challenges of building and maintaining mission-critical
network services. We offer easy-to-use tools that save you precious time and money while improving the productivity of your
organization. You know that the right tool makes the job go faster and easier. Each of our tools meet or and exceed industry
standards, helping you achieve your goals the first time and every time.
EtherScope™ Series
II Network Assistant
NetTool™
Series II Inline
Network Tester
LinkRunner™ Pro
Network
Multimeter
Solving UTP/STP cable problems
**
**
**
Solving optical fiber cable problems
**
***
***
Tasks
Certifying TP and fiber cable installations
Installing and integrating Ethernet LANs
**** 3
Installing and integrating 802.11 WLANs
***
Validating Ethernet LAN installations
**** 3
**
**
Solving 802.3 Ethernet LAN problems
**** 3
***
**
Solving 802.11 wireless LAN problems
**** 3
Managing Ethernet LAN changes
**** 3
***
**
Managing 802.11 WLAN changes
**** 3
Documenting Ethernet LAN infrastructure
**** 3
***
**
Documenting 802.11 WLAN infrastructure
***
N E T W O R K S U P E RV I S I O N
AnalyzeAir™ Wi-Fi
Spectrum Analyzer
InterpretAir™
WLAN Site Survey
Software
DTX
CableAnalyzer™
Series
CableIQ™
Qualification
Tester
OptiFiber® OTDR
SimpliFiber™
Pro Fiber
Test Kits
**** 3
***
**** 3
**** 3
***
*
***
**** 3
*
*
***
**
*
***
**
**
***
**** 3
***
Product Comparison
Rating System
Best
**** 3
Very Good
***
Better
**
Good
*
EtherScope / InterpretAir / AnalyzeAir
EtherScope Series II Network Assistant
TM
• The essential toolkit for first responders: the right combination of troubleshooting tools in a
handheld platform to help frontline IT professionals solve a wide range of network problems fast.
• The network installer’s assistant: install, configure and integrate Ethernet infrastructure
(cabling, switches, access points) easily.
• Validate and document the quality and performance of network installations and upgrades.
• Analyze 10/100/Gigabit twisted pair and 100/Gig fiber optic Ethernet LANs. Troubleshoot
switched networks. Discover devices, networks, VLANs, QoS. Monitor traffic statistics.
• Analyze 802.11a/b/g wireless LANs. Troubleshoot performance and connection issues. Discover
access points, mobile clients and networks.
• Secure your WLAN. Identify and locate unauthorized rogue devices, including draft 802.11n
access points.
• Measure end-to-end Ethernet performance of LAN and WAN links using IETF RFC 2544 and
advanced tests at rates up to 1 Gbps over copper or optical fiber cabling.
InterpretAir WLAN
Survey Software
TM
• Intelligent Wireless LAN planning,
simulation and verification
• Easily and graphically survey
802.11 a/b/g wireless networks
• Visualize RF health using a
customizable combination of
performance parameters
• Discover areas of sub-optimal
coverage
• Tune RF performance
• Document WLAN environment
• Runs on Windows®-based
laptop PCs
AnalyzeAir Wi-Fi
Spectrum Analyzer
TM
• RF spectrum analysis for
troubleshooting and optimizing
802.11a/b/g WLANs
• Real-time device detection
and identification
• Device Finder that pinpoints the
location of interfering devices
• Designed for IT network
professionals who need
answers, not just data
• Affordable, portable solution
for use on a laptop/tablet PC
or on the OptiView™ Integrated
Network Analyzer
• Real-time spectrum analysis
wherever you need it
N E T W O R K S U P E RV I S I O N
TM
• NetProve™ diagnostics – isolate device and application connectivity issues in seconds
• Inline Gigabit vision - quickly troubleshoot network problems with powerful inline vision into
10/100/Gig traffic between switches, PCs, IP phones and other devices
• Monitoring and authentication - identify spyware, malware, and viruses with port monitoring;
troubleshoot authentication issues with 802.1x log
• VoIP troubleshooting - connect inline for visibility into VoIP calls to quickly diagnose IP phone
boot-up and call control problems and to measure key call quality metrics
• PoE Measurements - verify readiness of PoE systems and troubleshoot PoE device problems
• Spot available network resources – See MAC and IP addresses, subnet and services offered by active
servers, routers and printers
• IntelliTone digital signaling - quickly and safely locate cables on active network
LinkRunner Pro Network Multimeter
TM
• Link at 10/100/Gig – identify device capabilities and confirm actual connected speed/duplex status
• Ping key devices – measure response statistics of DHCP, default router, DNS server, and other key
devices or URLs
• Verify 802.1X settings – authenticate on 802.1X secured networks; enter EAP type, user name,
certificates, and password
• Detect PoE service – verify availability, voltage level, and pairs of Power over Ethernet per IEEE
802.3af specifications
• Identify port (C/E/LLDP) – identify nearest switch address, slot, and port with Cisco, Extreme, and
IEEE Link Layer Discovery Protocols
• Test cable wiremap – test wiremap and length; detect miswires, shorts, split pairs or opens; measure
distance to faults with TDR
• Locate and ID cable – use IntelliTone digital toning, hub blink feature, or optional cable IDs to
locate cables at patch panels or wall jacks
• Document test results – save link, ping, PoE, security, and cable test results in unit and upload to
PC with USB cable
NetTool / LinkRunner
NetTool Series II Inline Network Tester
DTX CableAnalyzer / CableIQ
DTX CableAnalyzer
TM
• DTX significantly reduces total certification costs up to 33% a year
• Three times faster than existing testers with 9-second Cat 6 Autotest
• Independently verified by UL to meet ISO Level IV and proposed TIA Level IIIe Accuracy requirements
• Analyze test results and create professional test reports using LinkWare reporting software
• Verify the availability of network and IP services using the Network Service Module
• Perform Basic fiber certification five times faster with DTX Fiber Module
• Perform Extended fiber Certification with DTX Compact OTDR
DTX Compact OTDR
Cable IQ Qualification Tester
TM
• Qualifies - Sees if your existing cabling has the bandwidth to support voice, 10/100,
VoIP or Gigabit Ethernet
• Troubleshoots - shows why existing cabling cannot support the network’s bandwidth requirement
(e.g. crosstalk at 11 meters)
• Discovers - detects what’s at the end of any cable and displays device configuration
(speed/duplex/pairing)
• Identifies unused switch ports that can be reallocated
• Graphically maps wiring configuration and shows distance to faults with Intelligent Wiremap
• Tests all copper cabling media: twisted-pair, coax, and audio cabling
N E T W O R K S U P E RV I S I O N
• Perform inspection, verification, certification, troubleshooting, and documentation of
fiber cabling in a single, easy tool
• Save time and money when diagnosing fiber cabling problems that are causing network
performance issues
• Easily locate and eliminate fiber problems
• Check the work of subcontractors
SimpliFiber Pro Fiber Test Sets
TM
• Single-port, simultaneous dual-wavelength feature completes testing in half the time and saves
measurements from both wavelengths into one record
• CheckActive™ feature emits an audible tone and displays an icon when a live fiber is detected
• FindFiber™ Remote ID enables one individual to quickly identify cable connections or routings
• LinkWare Cable Test Management software helps to analyze test results and create professional test
reports
• Various kit configurations for all “first line” fiber handling needs, including fiber verification,
inspection, and cleaning – all housed in a professional, rugged carrying case
OptiFiber OTDR / SimpliFiber
OptiFiber® OTDR
Gold Support / Training
Gold Support
Our Network SuperVision™ Gold Support program ensures a
“first on bench” priority or exchange your
better return on your investment by lowering your cost of
unit with one of equal or greater value – all
ownership. You will minimize your downtime with a loaner
shipping paid.
or exchange equipment and unlimited 24x7 telephone
technical assistance. You will get repairs and software/firm-
Unlimited access to our Knowledge Base:
ware upgrades at no charge – now and for as long as your
You will have an open door to valuable proprietary infor-
membership is valid.
mation we have gathered from helping customers over the
years. It also includes helpful technical articles written by
Software and firmware upgrades: Your product will never be
our experts.
out of date. The latest improvements in the software of your
covered product are provided to you at no charge. Customer’s
Members-Only promotions: Your membership qualifies you
software version must be current to qualify.
for “Members Only” promotions and programs. This includes
product discounts, access to reconditioned equipment at
Unlimited 24x7 technical support: Call anytime, from
special prices and other incredible values.
anywhere in the world, at our expense, for priority response
from our team of Fluke Networks’ trained product experts.
Training opportunities: As a Gold Support Member, you are
Language support is available. Technical assistance is also
entitled to a 20% discount off the price of any scheduled
available via priority email and our website.
instructor-led training classes (does not include onsite
custom training). There is also computer based training on
Annual standard calibration or performance verification:
many of our products that is only available to Gold Support
To keep your Fluke Networks instrument running at peak
members. The more your staff knows about operating your
performance, we will calibrate it and provide a certificate –
Fluke Networks equipment, the faster and more effective
or provide you with performance verification – once a year
their performance will be.
at no charge.
Renewal price advantage: You will want to renew your Gold
Repairs and loaner equipment: If your Fluke Networks
Support membership year after year. Your renewal price is
instrument fails, we will deliver a loaner unit at “next day”
10% lower than the initial Gold Support purchase price.
priority. We will either repair your unit at no charge, with
Training
No one understands the challenges and environments of
will give you an in-depth look at how this
networking professionals like Fluke Networks. That’s why
solution will give you unprecedented vision
we’ve created a suite of training solutions from custom on-
into your network.
site training and instructor led courses to self guided on-line
training and webinars to match the varying needs, work
Certified Cabling Test Technician ™ (CCTT)
models and experience levels of each user
You need to train and certify your existing employees to stay
competitive in the installation and certification of high-speed
Ethernet and Wireless Troubleshooting Course
structured cabling systems. Investing in the Fluke Networks
This hands-on, three-day, instructor-led course focuses on the
Certified Cabling Test Technician™ (CCTT) one-day training
operation of the EtherScope Network Assistant including the
and certification program will not only improve installer skills,
wired and wireless versions. In addition to learning to use
but also their effectiveness and productivity on the job in
the tool, you will develop the skills needed to troubleshoot
testing, certifying and troubleshooting cabling systems.
many of the problems in today’s networks. Whether you are
a product owner or looking to purchase this tool, this class
N E T W O R K S U P E RV I S I O N
Corporate
Customer Service
Street Address
United States and Canada
Fluke Networks
1-800-283-5853
6920 Seaway Boulevard
Other Locations:
Everett WA 98203, USA
1-425-446-4519
Email: info@flukenetworks.com
Technical Support
Mailing Address
1-800-283-5853
PO Box 777
support@flukenetworks.com
Everett WA 98206-0777, USA
Training
1-800-283-5853
training@flukenetworks.com
Notes
Contact Us / Notes
Contact Us
Your authorized Fluke Networks distributor
N E T W O R K S U P E R V I S I O N
Fluke Networks
P.O. Box 777, Everett, WA USA 98206-0777
Fluke Networks operates in more than 50 countries
worldwide. To find your local office contact details,
go to www.flukenetworks.com/contact.
©2009 Fluke Corporation. All rights reserved.
Printed in U.S.A. 1/2009 3408017 Rev A
N E T W O R K S U P E RV I S I O N