May 2014 NYPress - NewYork

Transcription

NYPress
The newsletter for employees and friends of NewYork-Presbyterian Hospital • Volume 16, Issue 5 • May 2014
NYP Gets
Engaged
A New Focus on Patient and
Employee Engagement
Members of the
Information Technology
Department, who work
to create innovative
tools to help patients
manage their own care.
Read more on page 4.
Inside This Issue
Patient Centered Care
Awards Presented
p. 8
NYP Hosts Take Our
Children to Work Day
p. 11
A Live TV Surprise
for a NICU Nurse
p. 14
In addition to employee engagement,
NYP is also committed to patient
engagement. Engaged patients actively
participate in their own health and
recovery. We will provide patients with
tools and educational materials to help
manage their own care, as well as
enhance cultural competence among
our staff. This month’s NYPress highlights some of the tools and activities to
help enhance patient engagement.
A Message from Dr. Corwin and Dr. Kelly
A
s you all know, one of the six new Strategic Initiatives introduced at our
2014 Kick-Off is Engagement. Building on our communication efforts,
we are highly focused on engaging staff so that we can continue to strengthen
the NewYork-Presbyterian culture. A strong culture guides everything we do
and will help us continue to deliver the best patient care in the country while
meeting the challenges ahead.
Engaged employees embrace our core organizational beliefs. They are passionate, proud, and conscientious about their work and the care they provide to our
patients and their families. We know that this leads to the highest quality, most
compassionate care and service, and ultimately the best patient experience. We
are committed to engaging everyone at the Hospital, and later this year, we will be
introducing an Employee Engagement Survey to help identify how we can work
together to strengthen engagement across the Hospital.
Our employee engagement efforts include the rollout of a number of creative
and exciting initiatives. This month, we are thrilled to be launching the longawaited Steps Challenge as part of our NYPBeHealthy employee health and
wellbeing program. This four-week, friendly competition will encourage all staff
to get active and walk more during their daily routine. It also promotes teamwork
and fun as participants work together toward their common goal. We applaud
our 371 teams, which comprise over 5,000 participating staff!
Of course, part of being engaged is staying connected and informed. We hope
you will continue to read NYPress regularly, and check the Infonet daily, not only
for important information that will help you do your job, but for new opportunities
to become engaged, share your ideas, and get involved. Please also join the conversation at monthly Town Hall meetings across our campuses and departments, and
through NYP’s multiple social media sites. Effective communication and employee
engagement is really the backbone of the Hospital. Just as we are committed to
communicating with you, we need you to be committed to communicating with us.
Through active dialogue, we can create a better workplace, and in turn, deliver even
better patient care. Thanks to all of you for being a part of our amazing team.
Steven J. Corwin, MD
Chief Executive Officer
NewYork-Presbyterian Hospital
Robert E. Kelly, MD
President
NewYork-Presbyterian Hospital
Heard at CEO Town Hall Meeting with Dr. Corwin
NYPress
Volume 16, Issue 5
May 2014
NYPress is published by the
Public Affairs Department.
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To submit ideas to NYPress,
email nypress@nyp.org.
© NewYork-Presbyterian Hospital
NYPress 2 MAY 2014
Dr. Steven J. Corwin with Susan Carreon, Clinical Nurse I, CCU,
NYP/Columbia, and Wilhelmina Manzano, SVP and Chief Nursing
Officer. Ms. Carreon was one of the recipients of this year’s
Clinical Nursing Excellence and Nursing Support Staff Awards.
See page 10 for the full list of winners.
We are hearing that volume at the Hospital has been lower
than expected this year. What are we doing to bring more
patients to NYP?
During the first three months of 2014, the number of patients coming to
the Hospital has, in fact, been lower than we anticipated. We think this
trend is, in part, related to health care reform and is being seen in many
hospitals in our area and across the country. We have been preparing for
the financial challenges associated with lower volume in various ways.
One way has been the expansion of the NYP Healthcare System. One of
the reasons we are expanding is to be able to offer access to our quaternary and tertiary services to a greater number of patients with complex
conditions. We are also working very closely with our medical school
partners to improve and expand access for our patients – a key priority
for both the Hospital and our physicians. We want patients to be able to
receive care promptly, without long waits for physician appointments.
This is vital not only to bringing in more patients, but to improving the
patient experience.
Since ‘Health and Wellbeing’ is one of this year’s Strategic
Initiatives, will NYP provide free wellness workshops and
exercise classes for employees?
I am very excited that we recently launched NYPBeHealthy to help our
employees improve and maintain their health and overall well-being.
Dr. Robert E. Kelly
with Mick Merritt,
Vice President,
Global Services, at
the recent US-Arab
Healthcare Summit
and Business
Exchange, in which
representatives
from NYP participated
as part of our global
outreach efforts.
See page 11 for
more details.
To encourage open dialogue and learn from the
NYP team, Dr. Corwin meets each month with
staff across our Hospital campuses. In March,
he held a Town Hall Meeting at NYP/Columbia
with staff from the Ambulatory Care Network,
Operations, and Quality & Patient Safety, and
in April he met with staff from NYP/Lower
Manhattan. Here are just a few of the questions
and answers discussed.
This is a very important part of our mission as an academic medical
center. We want to support our staff in achieving their individual health
goals, so everything that we offer is free to employees. We are continuing to expand NYPBeHealthy’s programs, and we’re currently working
on offering free stress-reduction and yoga classes, as well as wellness
coaches available on our campuses to work one-on-one with staff.
How do we maintain a culture of safety across our campuses?
I truly believe that a culture of safety starts with respect.
Everyone needs to understand that any member of the team can speak
up and say, “This is not right.” We’re all human and everyone makes
mistakes, but we can provide a safety net for each other. Every member
of the team should know that they can speak openly and admit when
an error was made. The lines of communication need to stay open and
people need to feel like they are working together on the same team,
toward the same goal – putting the patient first.
NYP/Lower Manhattan has received a lot of support since the
merger. Will this continue?
As our sixth campus, NYP/Lower Manhattan is a part of the NYP family.
It is just as important as any of our other sites. We have brought some
of the most talented people from across the institution to join the NYP/
Lower Manhattan team. Our Board of Trustees, our senior leadership,
and I are all committed to NYP/Lower Manhattan’s ongoing success.
Reducing Delays and Improving Patient Flow: A Team Effort
plays a role.” That’s the cen“E veryone
tral message behind NYP’s recent and
TeleTracking software. The system, which
promotes proactive rather than reactive
management, provides a platform to idenongoing efforts to improve patient flow –
tify sources of variation in processes and
ultimately benefiting patients and families.
practice patterns, so they could be reduced
Our goal is to safely manage the flow of
or eliminated. It also allows for real-time
patients throughout the continuum of
care, reduce overcrowding and delays, and demand capacity management.
“We are all engaged in a Hospital-wide
increase access and patient safety. Patient
system of patient flow and patient care. We
flow affects quality and patient safety,
are each part of the whole,” says Anthony
patient satisfaction, access, employee satisfaction, operating expenses and revenue, Dawson, VP, Operations, NYP/Milstein.
“The emergency department is connected to
and other key metrics such as hospital
the ICU. The ICU is connected to the OR.
length of stay.
The discharge and discharge processes are connected to our admission
capabilities and capacity.
The a.m. bed huddle
is a planning tool for
improving patient flow.
The team discusses and
acts upon admissions,
discharges, and transfers
within the Hospital and
defines specific problem
areas and takes actions to
The NYP/Columbia Patient Flow Committee, which provides oversight of
solve the problems.”
general patient flow initiatives that span the continuum of care.
While everyone plays
Patient flow is also a regulatory issue.
a role – and improving patient flow depends
The Joint Commission has put a renewed
on teamwork between departments, not
focus on patient congestion and delays along just individual performance – the members
the continuum of care. According to The
of the care team and support services are
Joint Commission, “Treatment delays, medi- central to the efficient, safe, and appropriate
cal errors, and generally unsafe practices
movement of patients. A few examples of
thrive in the presence of patient congestion; different disciplines’ roles are:
these are precursors to and contributing
factors in negative sentinel events.” Although
this statement is not specific to NYP, it highlights the importance of strategic efforts to
reduce delays and bottlenecks. During surveys, The Joint Commission assesses hospitals’ performance and policies about patient
flow as well as front-line staff’s knowledge of
the issue, including their role and impact.
How We All Impact Patient Flow
“Every person in the organization contributes
to patient flow,” says Stacey Petrower, VP,
Operations, NYP/Weill Cornell. “If you’re a
patient escort assigned to transport a patient
to a radiology test, you are impacting flow
by completing that task within a targeted
time frame. A nurse performing a discharge
phone call could learn something from that
patient that prevents a readmission. A care
coordinator arranging for a patient to be
discharged to a skilled nursing facility in
a timely manner creates a bed for the next
inpatient. We are very focused on everyone
understanding their own role, as well as their
own targets and metrics and how they’re
positively contributing to NYP’s goals.”
One way we are measuring
patient flow efficiencies is by using the
• Unit Assistants: Central to keeping other
people informed, unit assistants enter data
into TeleTracking, update the unit census, communicate to patient escorts and
patients about going to tests and treatment,
and input requests for housekeeping and
patient transport upon discharge.
• Nurses: From start to finish, nurses
play a vital role in patient flow. If a
patient is admitted from a PACU, ED, or
procedural area, nurses will complete
the handoff prior to transfer and the
appropriate admission assessment
activities. During the patient stay, nurses
contribute to the interdisciplinary plan
of care and conduct hourly rounding.
When a patient is getting ready to leave,
they provide the patient with education
and discharge instructions. After
discharge, they perform post-discharge
phone calls.
• Environmental Services Staff: EVS staff
prepare rooms for patients, provide daily
cleaning services to maintain a clean and
safe environment, and prepare the room
for the next patient.
• Physicians: At time of admission, physi-
cians begin planning for the patient’s care
and ultimate discharge, communicating
with all members of the care team.
A Multipronged Approach
“This isn’t just about efficiency and reducing
length of stay,” says Mr. Dawson. “It’s about
moving patients to the appropriate level of
care, in a patient-centered approach.”
Patient flow efforts are being
undertaken at the organizational level, as
well as on individual units and services,
and are incorporated within the Hospital’s
Making Care Better and HERCULES
initiatives. Some successful initiatives
include barrier-reduction teams, which
are unit-based teams that identify and
work to reduce barriers to discharge and
timely patient care; bridge programs, in
which an inpatient nursing unit partners
with the emergency department or PACU
to improve transitions between care; early
mobilization in the ICU, which aims to
reduce ICU length of stay and improve
outcomes by initiating physical and
occupational therapies within the early
phases of a patient’s ICU stay; relationships
with nursing homes to improve access and
timely placement from the Hospital into the
nursing home or next level of skilled care
for the patient; and efforts in ambulatory
care settings to reduce appointment
“no-shows.”
Measures of Success
Data collection and analysis is an important
component of understanding patient flow.
Some of the data that NYP is looking at
to measure success include average versus
expected length of stay, percent of emergency department patients who left without
being seen, operating room holds and overnight stays in the PACU, turnaround time
for patient escort and environmental services, availability of follow-up appointments
for the discharged patient, and compliance
with TeleTracking.
“This is truly a team effort, and we need
everyone engaged in order to uphold our
commitment to We Put Patients First,” says
Ms. Petrower.
Daily huddles in Patient Transport (above) and
Environmental Services (right) at NYP/Weill Cornell
help keep staff informed of their patient flow
targets and performance.
MAY 2014
3 NYPress
Empowering Patients
H
ospitalized patients are often inundated with
complex medical information. They may also have
difficulty communicating their needs to their care team.
NYP recently set out to address these challenges
and increase patient engagement by providing a tablet
device at the patient’s bedside. The tablets, equipped
with custom-built Windows 8 apps, let patients communicate with their care team and quickly access their
health information on the myNYP.org portal.
The tablets are being piloted on 7 Hudson North at
NYP/Milstein and 4 Central at NYP/Weill Cornell. The
next step is to roll out tablets to approximately 10 more
units and eventually to most units.
“The tablets help patients become more aware
about their health and their hospital stay,” says Deodat
Baichulall, RN, 7 Hudson North, NYP/Milstein, who is a
strong advocate for the tablets. “By learning how to use
the myNYP.org portal, it gives patients an advantage and
can help support better health outcomes.”
Feedback from patients and the nurses has been
positive, while recommendations for improvement will
be integrated as the tablets are introduced to new units.
Among the upcoming enhancements is the ability for
a patient to scan his or her wristband to log in to the
system. In addition, patients will soon be able to anonymously play games against each other.
What Patients Can Do on the Tablets
FIND OUT MORE ABOUT THE
MEDICATIONS THEY ARE RECEIVING
CALL FOR THE NURSE
SEE PHOTOS OF THEIR CARE TEAM
Deodat Baichulall, RN, NYP/Milstein
WATCH NY MED
RECORD THEIR PAIN LEVEL
12345678910
TRACK QUESTIONS
FOR THEIR CARE TEAM
ACCESS THE
INTERNET, THEIR EMAIL,
AND FREE ENTERTAINMENT
Noreen Requijo, RN, NYP/Weill Cornell
NYP Recognized for Innovation
NYP was recently ranked #6 in InformationWeek’s Elite
100 – a list of top business technology innovators in
the U.S. – thanks to our use of the patient tablet. We
were the only hospital to rank in the top 10, which
included major companies in information technology,
banking, pharmaceuticals, and other fields.
NYPress 4 MAY
MAY2014
2014
NYP Hosts City’s First
Hospital ‘Hackathon’
H
ow can NYP improve our patient portal, myNYP.org? That
was the challenge that some 60 software developers, designers, and clinicians tackled at InnovateNYP, New York’s first-ever
hospital hackathon. A hackathon is an event that brings together
technology experts to focus on a specific goal.
Held March 15-16, the participants worked around the clock
for a day and a half with the goal of developing new features to
enhance the portal and the patient experience. And what they built
was “creative and outstanding,” says Helen Kotchoubey, Corporate
Director of Information Services, who managed the event.
MyNYP, which allows NYP patients and employees to track
their health records, coordinate doctors’ appointments, and more,
is a central tool in NYP’s patient engagement efforts. A simple,
convenient way to help manage one’s own health and the health of
family members, myNYP.org helps patients become more informed,
active, and empowered.
The hackathon was intended to solicit fresh eyes and ideas to
complement the existing portal. Many members of NYP’s talented
information technology staff actively participated in the event.
The competition kicked off on the Saturday morning in the
Riverview Terrace at NYP/Columbia, where Aurelia Boyer, SVP and
Chief Information Officer; Patrick Jordan, IT Project Leader; and
Ms. Kotchoubey gave the participants, divided into 17 teams, background on the portal and NYP’s ideas and vision about improving
it. The teams then began their 36-hour quest to conceptualize and
develop their ideas, stopping only to eat and sleep.
On Sunday evening, the teams presented their ideas to Ms. Boyer
and other influential leaders in health care technology: Cyrus
Massoumi, founder and CEO of ZocDoc; Mario Schlosser, cofounder and co-CEO, Oscar; Scott Schwaitzberg from Google; and
Brad Weinberg, founding partner, Blueprint Health.
The first place team developed a way for inpatients to connect with other patients through common interests, play games
together, and communicate through instant messaging and video
chat. It aims to build patient community and provide a vehicle to
deliver education through video chat.
The second place project addressed the isolation and anxiety
many inpatients face by creating an app that allows them to
connect with other patients and “mentors” based on interests
or condition, connect with friends and family through social
Aurelia Boyer, SVP and Chief Information Officer, second from left, with participants and winners of the recent hackathon.
networks, and access tools that promote relaxation and meditation,
such as calming music.
In third place was a team that proposed a way to streamline
the appointment check-in process and provide a patient support
and reward system for healthy activities, such as scheduling and
showing up for doctor appointments and keeping track of medication schedules.
“We saw a number of creative and well-executed ideas at
InnovateNYP, so picking only three winners was extremely difficult,” said Ms. Boyer. “We are now working with the winning participants and some runners-up, as well as with our own talented
experts on staff, to implement some great ideas.”
EDUCATING
PATIENTS ABOUT
THE ONLINE
PORTAL
Making Care Better, launched
earlier this year, is an initiative
designed to improve the patient
experience by changing the way
the Hospital operates at the unit
level and better coordinate how we
deliver care to patients.
A goal of Making Care Better is
to improve how we communicate
with each other and with our patients
and their families. To help support
this goal, one of the 13 Making Care
Better elements is educating patients
about the portal, myNYP.org (see
the March 2014 issue of NYPress
for more details about Making Care
Better). Physicians, nurses, social
workers, registrars, and anyone
who interacts with patients are all
empowered to educate the patients
about the portal.
Traditionally, patient portals
have been focused on giving
patients access to their medical
records at home. NYP was one of
the first organizations to introduce
a portal view for inpatients. By
being introduced to the portal and
educated about its functions by a
member of their care team during
their hospitalization, patients have
a credible source of information
about its benefits.
MAY 2014
5 NYPress
Although most of the staff involved in the patient engagement
technologies work behind the scenes in the Information Technology
Department, they all share one commitment: We Put Patients
First. They each bring different skills and experiences to join
together as a team, working to give patients innovative tools to
manage their care and support NYP’s clinicians. The team includes
representatives from applications and web development, desktop,
systems integration, unified communication/converged technology,
informatics, nursing informatics, and nursing.
Seated: Keyur Raval, Ira Copperman, Kenya Robinson, William B. Buckbee, and
Timothy Cardona. Standing: Angel Canario, Moges Aga, David Vawdrey, Helen
Kotchoubey, Rosemary Ventura, Jenny Prey, Christine A. Ooro, Patrick J. Jordan,
and Oz Calzado. Not pictured: Manny Gonzalez, Sofia Fatalevich, Sydete Rothery,
Daniel Sorbello, Jeffrey Rodriguez, Corey Bell, Tomas Colon, Stephen G. O’Leary,
Beatriz A. Ryan, and Terre M. Paul.
Dr. Laura Forese Highlights NYP’s Innovation at
Westchester County Conference
How are hospitals
adapting and embracing innovation in
Westchester County’s
changing health care
landscape? In early May,
Laura Forese, MD, Group
SVP and Chief Operating
Officer, NYP/Weill
Cornell, and President,
NYP Healthcare System,
joined a panel of health
care executives to
address this question.
Moderated by Ken
Raske, president and
CEO of the Greater New
York Hospital Association (GNYHA), the panel addressed the growth of NYC-based hospitals
into Westchester County, various practice and payment models, the use of innovative
technology in health care, and investments in advanced specialty services. Dr. Forese
highlighted NYP’s patient tablets and the recent hackathon (see pages 4-5 for details), as
well as our collaborations with Microsoft and Google. She also gave a preview of NYP’s
efforts to strengthen ties with Lawrence Hospital. Executives from Memorial Sloan Kettering
Cancer Center, Montefiore Medical Center, and ENT and Allergy Associates rounded out
the panel, which was part of Health Tech ’14, a two-day conference that brought together
leaders in health care, technology, business, academia, and other areas to learn about
opportunities in biotechnology and health care in Westchester County.
Awards and Honors
The New York Association for
Ambulatory Care (NYAAC)
recently honored Robert
Guimento, MHA, Vice President,
Ambulatory Care, with its
Significant Contributions to
Ambulatory Care Award at its
annual awards gala in April.
Mr. Guimento was recognized for providing outstanding
strategic leadership for the Hospital’s Ambulatory Care
Network. NYAAC is a nonprofit organization of professionals who have a strong professional commitment to
ambulatory health care.
Dattatreyudu Nori, MD, Vice
Chairman, Radiation Oncology,
NYP/Weill Cornell, has been
selected as a recipient of the 2014
Ellis Island Medal of Honor from
the National Ethnic Coalition of
Organizations. The awards celebrate patriotism, tolerance, brotherhood, and diversity, and are given annually to individuals
who have distinguished themselves within their own ethnic
groups while exemplifying the values of the American way
of life. Dr. Nori received his award at a ceremony on Ellis
Island in May.
The Crohn’s & Colitis Foundation
of America (CCFA), Greater
New York chapter, recently honored Robbyn Sockolow, MD,
Director of Gastroenterology and
Nutrition, NYP/Komansky Center,
with its Woman of Distinction
in Medicine Award for her work
in the field of inflammatory bowel disease (IBD). Dr.
Sockolow was recognized for her commitment to patient
care and her pioneering work in the field of Crohn’s disease
and colitis. She accepted the award at the CCFA’s 21st
annual Women of Distinction Luncheon in May.
Hooman Kamel, MD, neurologist, NYP/Weill Cornell, received
The Michael S. Pessin Stroke
Leadership Award at the 2014
American Academy of Neurology
annual meeting in Philadelphia
in April. The Pessin Award recognizes emerging neurologists who
have demonstrated a passion for learning and expanding
the field of stroke research. As part of the honor, Dr.
Kamel gave a presentation titled “Cardiac Atriopathy and
Stroke.” In addition to treating patients in NYP/Weill
Cornell’s stroke and critical care division, Dr. Kamel investigates the causes of the condition, with a particular interest in the link between cardiac arrhythmias and stroke.
Vickie Powell, MS, RPH, FASHP,
Site Director, Pharmacy, NYP/
Columbia, has received the 2014
Pharmacist Achievement Award from
the New York State Council of Healthsystem Pharmacists. This prestigious
award identifies the pharmacist who
has been recognized by health-system
pharmacy peers as achieving significant accomplishments
in pharmaceutical services throughout his or her career. The
New York State Council of Health-system Pharmacists is a
professional organization of over 2,000 pharmacists, pharmacy
technical personnel, students, industry personnel, and others
interested in the advancement of pharmacy as an essential component of health care and medication-error reduction.
At a benefit in April,
Stephen Tsang, MD, PhD,
ophthalmologist, NYP/Columbia,
was honored by the Foundation
Fighting Blindness (FFB) with
its Visionary Award. Dr. Tsang
was recognized for his care
of individuals with retinitis
pigmentosa and contributions in gene and stem cell
therapies. Funded in part by the FFB, Dr. Tsang’s research
interests include implementing personalized medicine
by correlating genetics with their disease prognosis and
treatment options. The benefit raised $1 million for
research into prevention and treatment for vision-robbing
neurodegenerative diseases.
NYPress 6
MAY 2014
Courtesy: Lyn Curtis for Harrison Edwards Public Relations
The Innovators
NYPromotions
Human Resources reports the following promotions as of March 31.
Jesus Robles
Jason Brooks
Emily Werkheiser
Kristin Safoschnik
Ariel Warren
Farah Al-Dabagh
Kelvis Pico
NYP/ACN
Werner Achatz
Rizalina Abuedo
Lucina Francis
Social Worker Advanced
Clinician, Center for Special
Studies, NYP/ACN
Sergeant, Security,
NYP/Allen
Psychologist - PhD,
MICA Management
Bogumila Godlewska
Nurse Coordinator, Milstein/
Harkness Nursing Support,
NYP/Columbia
Lindsay Barr
Samantha Banker
Christiana Maiella
Clinical Nurse II, Pediatric ICU
Kenneth Ruiz
Cindy Bertuccelli
Access Clinical Coordinator,
Transfer Access Center
Clinical Nurse III,
3-4 Recovery Room
Senior Physician Assistant,
Transplant
Clinical Nurse II,
4 Medical Surgical
Quality Management Specialist,
Regulatory & Quality Information
Management
Bindhu Sebastian
Margaret Carbonetti
Jessica Goggin
Clinical Nurse II,
8GS Neuroscience ICU
Clinical Nurse III,
4 Medical Surgical
Clinical Nurse II, 8HS Neurology
Alaa Shami
Lily-Ann Fabricante
Clinical Nurse III,
3GN Ambulatory Recovery
Clinical Nurse III,
4 Medical Surgical
Michael Smith
Laura Glaser
Clinical Nurse III,
Adult Oncology Treatment
Kim Sulich
Clinical Nurse III,
4 Medical Surgical
Maria Aurora GeraldezMallari
Clinical Nurse III,
5HS Cardiothoracic ICU
Staff Nurse, 9GS Medical
Erina Greca
Johanka Mercedes
William Ascura
Medical Assistant, Center for
Community Health & Education
Clinical Nurse III, 4HS Surgery
Program Manager - ED,
Patient Navigator Program
Yolanda Mora-Irizarry
Clinical Nurse II, 4HS Surgery
Dolores Asuncion
Angella Barrett
Clinical Nurse II, 4HN MICU
Theresa Bottari
Clinical Nurse II, Endoscopy Suite
Jesus Robles
Leah Brannigan
Social Worker Advanced Clinician, Clinical Nurse III,
Center for Special Studies
3GN Ambulatory Recovery
Sandra Rodriguez
Staff Nurse, Audubon Practice
Jessica Romero
Clinical Nurse II, Rangel Practice
Gina Silva
Matthew Buttigieg
Clinical Nurse II, 9GN Psychiatry
Isaiah Cain
Unit Assistant, 6HN Oncology
Christianne Calderon
Clinical Nurse III,
AIDS Medical Program
Clinical Nurse III,
Sherell Campbell
NYP/ALLEN
Jason Brooks
Emergency Room Technician,
Psychiatric ED
Sergeant, Security
Roland Collins
Rebecca Gibbons
Clinical Nurse III,
5HS Cardiac Care
Nurse Coordinator,
1RS Administration
Remedios Cordeta
Clinical Nurse III,
5HS Cardiac Care
Haydee Hondanero
Clinical Nurse III,
2FE Medical Specialty
Louella Danao
Clinical Nurse III, Ambulatory
Interventional Radiology
Debra Howell
Clinical Nurse II, 2FW
Ibiyemi Davies
Christina O’Neill
Clinical Nurse II,
1RW Emergency Department
Gisela Oteng-Larte
Emergency Room Technician,
Psychiatric ED
Khadija Deas-Joseph
Transplant
Patient Care Associate,
2RE Medical Stepdown
Lauren Demblowski
Charlotte Shorte
Clinical Nurse II, 3RE Psychiatry
Christopher Trinh
Clinical Nurse II, 3RE Psychiatry
Willa Walsiyen
Clinical Nurse III,
2FE Medical Specialty
Clinical Nurse II,
8GS Neuroscience ICU
Maria Devine
Clinical Nurse III,
3-4 Recovery Room
Kathleen Erbacher
Mary Halston
Director,
Patient Services Administration
Yasmin Hani
Regional Manager,
Global Patient Services
Jan James
Clinical Nurse III,
Vanessa Taylor
Transplant
Clinical Nurse III,
Heart Hospital Cardiothoracic ICU Monika Tukacs
Robert Johnson
Clinical Nurse III,
Heart Hospital Cardiothoracic ICU
Administrative Chaplain,
Pastoral Care and Education
Anna Varghese
Ellie Jun
Clinical Nurse III, Cystoscopy
Clinical Nurse II, 4HN MICU
Eva Vilinsky
Lynda Lankowski
Clinical Nurse III,
Shelley-Ann Layne
Clinical Nurse II,
7HN Surgical Telemetry
Marifil Lim
Clinical Nurse III,
Michelle Osorio
Marmolejo
Clinical Nurse III,
German Obando
Biomedical Technician III,
Biomedical Engineering
Elizabeth Palmers
Processing Technician,
Ambulatory Laboratory Services
Claudia Percy
Clinical Nurse III,
James Persad
Clinical Nurse III,
McKeen 9HN/HS Surgery
Ileana Rivera
Staff Nurse, 6GS Medicine
Clinical Nurse III,
5HS Cardiac Care
Jesuah Villamor
Clinical Nurse III,
3-4 Operating Rooms
Rodney Watt
Second Cook,
Central Food Purchase
Emily Werkheiser
Nurse Coordinator, Milstein/
Harkness Nursing Support
Tamara White-Aziz
Certified Operating Room
Technician, Eye Institute 7
Celina Williams-Hamlet
Clinical Nurse III,
Endoscopy Suite
NYP/LOWER MANHATTAN
HOSPITAL
Marci Allen
Director of Business
Administration, Administration
Priscilla Garcia
Registrar, Admitting
Kristin Safoschnik
Lead Imaging Technician,
Diagnostic Radiology
Diana Rivera
Administrator,
Administrative Assistant,
Urshila Shah
Transplant Service Line,
Comprehensive Transplant Center Comprehensive Transplant Center Manager, Clinical Pharmacy
NYP/COLUMBIA
Jeannie Anne So
Clinical Nurse II, 7HN Surgical
Telemetry
Salman Abouzied
Clinical Nurse III, Psychiatric ED
Patient Assistant, Ambulatory
Surgery Operating Room,
NYP/Weill Cornell
Staff Nurse, 6GN Medicine
Roxana Arias
Clinical Nurse III,
AIDS Medical Program
Manager, Global Services,
NYP/Weill Cornell
Natalie Rodriguez
Senior Social Worker,
Edward Perez
Clinical Nurse II, Cardiac ICU,
NYP/MSCH
Clinical Nurse III, PACU Extension Clinical Nurse III,
Bradley Alexander
Social Worker Advanced Clinician, Preetha Alexander
Clinical Nurse III,
5HS Cardiac Care
Cindy Heng
Clinical Nurse II, Rangel Practice
Lead Imagining Technician,
Diagnostic Radiology,
NYP/LMH
Fe Ferrer
Clinical Nurse III,
Sylvia Francis
Clinical Nurse III, 7HS Transplant
Katherine Rivieccio
Clinical Nurse II,
3-4 Recovery Room
NYP/MSCH
Anthony Amorese
Clinical Nurse III,
Emergency Department
Lisa Bednarz
Social Worker Advanced Clinician, Risa Fay Matzner
Social Work
Program Director - Practice,
Nursing Practice
Tahira Boothe
Manager, Donor Recognition
Program, Development
Jennifer Miller
Christine Cahalan
Clinical Specialist - Occupational
Therapy, Rehabilitation Medicine
Clinical Specialist - Occupational
Therapy, Rehabilitation Medicine
Anne Norris
Lead Technologist, Microbiology
Clinical Nurse III, 7 Oncology
Richard Cratty III
Sandra Januario
Administrator, Patient Services,
Emergency Department
Margaret OswaldManning
Lally Johnson
Clinical Nurse III,
Labor, Delivery & Triage
Wanda Kimber-Winfree
Clinical Nurse III,
Labor, Delivery & Triage
Hyein Lee
Clinical Nurse II, Pediatric ICU
Snehalatha Nair
Delivery & Triage
Lisette Perez
Clinical Nurse II,
4 Medical Surgical
Rachel Shaw
Clinical Nurse II,
6 Cardiology/Neurology
Meghan Skahen
Clinical Nurse III,
4 Medical Surgical
Tammy Stoklas
Clinical Nurse III,
6 Cardiology/Neurology
Claudia Stramiello
Clinical Nurse II, 4 Medical
Surgical
Ariel Warren
Clinical Nurse II, Cardiac ICU
Linda Wray
Clinical Nurse III, 7C Infusion
Kerri Yarnell
Clinical Nurse III, 7 Oncology
NYP/WEILL CORNELL
Anwer Adeel
Project Leader, Managed Care
Farah Al-Dabagh
Jean Destine
Corporate Director,
Client Relations
Technician II, Biomedical
Engineering
Kelvis Pico
Patient Assistant, Ambulatory
Surgery Operating Room
Mayra Diaz
Carlos Puerta
Coordinator,
Health Information Management
Unit Clerk, Postpartum
Mark Fares
Project Leader - IS,
IT Support Services
Technician II,
Yuriko Fujita
Manager of Business
Development - Asia,
Global Services
Joyce Gaines
Coordinator,
Laura Han
Clinical Manager,
L9/F10 Ambulatory Surgery
Rae-Jean Hemway
Patient Care Director, NICU
De’Attra Hicks
Mental Health Worker,
CPEP Treat and Release
Brooke Hunter
Clinician, Kidney Acquisition
Program
Danielle Hunton
Nurse Clinician - RN, Wound,
Ostomy and Continence Nursing
Luydmila Jovine
Senior Social Worker,
Epilepsy Center
Leizl Kalu
Manager, Global Services
Charge Capture Specialist,
Perioperative Services
Nasir Amin
Kelly La Terra
Programming Analyst I - IS,
Development
Clinician, Social Work
Selena Ardire
Cecilia LaTouche-John
Assistant Social Worker,
Payne Whitney Clinic Outpatient
Department
Coordinator,
Jose Ramirez
Marta Santos-Quevedo
Radiology Aide, Radiology - MRI
Brian Schneider
Patient Care Director,
2W Neurosciences Stepdown
Justin Schultz
Systems Hardware Analyst III - IS,
IT Back Office
Emily Sedlis
Senior Clinical Dietitian,
Food & Nutrition
Stephanie Shea
Senior Clinical Dietitian,
Food & Nutrition
Meredith Shufeld
Violet Stiel
Nicolas Todorov
Programming Analyst III - IS,
Clinical Information Systems
Sonia Veleva
Senior Neuroscience Technician,
Epilepsy Center
Maryann Warchola
Programming Analyst III - IS,
Clinical Information Systems
Jackson Yeh
Project Leader - IS,
Computerized Physician Order Entry
NYP/WESTCHESTER
Abimbola Akinbola
Psychiatric Technician,
6N Nursing Crisis Stabilization
If you know of any promotions that have been omitted, call Human Resources at: 212-746-1448 (NYP/Weill Cornell); 212-305-5625 (NYP/Columbia).
MAY 2014
7 NYPress
2013 Patient Centered Care Awards
T
he 2013 Patient
Centered Care
Awards ceremonies were
held in March and April
to recognize individuals
and teams for excellence
and achievement in patient
satisfaction and services.
The following types of
awards were presented:
• Press Ganey Awards: Recognizes the unit/department with the highest rated Press
Ganey overall mean score, the most improved percentile ranking, the most improved
mean score, and the 90th percentile award.
• Team Achievement Award: Recognizes groups of people who come together to
develop programs and approaches to improve the patient experience.
• Leadership Award: Recognizes leaders who inspire members of their team to provide excellent, compassionate, and responsive care to our patients and their families.
• Physician Champion Award: Recognizes physicians who provide outstanding leadership and inspire members of their team to provide excellent, compassionate and
responsive care to our patients and their families.
NYP/ALLEN
PRESS GANEY AWARDS
Highest Rated Unit
3 River West
Kelly Maydon, Patient Care Director
Highest Rated Department
Perioperative Services
David O’Brien, Director of Nursing
Michael Rempel, Nurse Coordinator
Most Improved Percentile Ranking
2 River West
Ellen Cotter, Patient Care Director
Most Improved Mean Score - Unit
2 Field West
Ann Richardson, Patient Care Director
Most Improved Mean Score – Department
90th Percentile Award (2 awards)
Food & Nutrition
Raquel Rosen, Director
TEAM ACHIEVEMENT AWARD
Food & Nutrition
LEADERSHIP AWARD
Ellen Cotter
PHYSICIAN CHAMPION AWARD
Victor Pacheco, MD
NYP/COLUMBIA
PRESS GANEY AWARDS
Highest Rated Unit
8 Garden North - Inpatient Rehab
Veda Gunter, Patient Care Director
Joseph Murawski, Manager
Cardiac Catheterization
Maria Alcina Fonseca, Patient Care Director
7 Hudson South
Marsha Sinanan-Vasishta, Patient Care Director
8 Med Annex
Veda Gunter, Patient Care Director
Neuro ICU
Winsome Overstreet, Patient Care Director
Child Life Team
Hospitalist Team
LEADERSHIP AWARD
Tammy Compagnone
LEADERSHIP AWARD
Robin Ferrer
Pasquale “Pat” Casale, MD
Jordan Foster, MD
NYP/WEILL CORNELL MEDICAL CENTER
NYP/COLUMBIA
AMULATORY CARE NETWORK
PRESS GANEY AWARDS
Highest Rated Unit
Fort Washington Dental
Naomi Ramdin, Practice Administrator
David Albert, DDS, Medical Director
Highest Rated Unit
Pediatric Outpatient Behavioral
Jennie Overell, Practice Administrator
Lourival Baptista Neto, MD, Medical Director
Most Improved Mean Score (2 awards)
VC 10 Specialties
Naomi Ramdin, Practice Administrator
Victrina Plan, Nurse Practitioner
Kristin Burkart, MD, Melissa Glassman, MD,
and Christina Ulane, MD, Medical Directors
The Centering Pregnancy Team at
Washington Heights Family Health Center
NYP/MORGAN STANLEY
CHILDREN’S HOSPITAL
PRESS GANEY AWARDS
Highest Rated Unit
6 Tower
Kristina Salabay, Patient Care Director
5 Hudson North
Hollis George, Patient Care Director
Cardiac Catheterization
Mely Chua, Patient Care Director
MAY 2014
90th Percentile Awards
Child Life Services
Sharon Granville, Manager
2 South Surgical ICU
Regina Madden, Patient Care Director
4 South Cardiac CCU
Baldeep Kaur, Patient Care Director
OR/PACU
Phyllis Liptack, Director of Nursing
NYPress 8
G11 North Inpatient Behavioral Health
Rebecca Owens, Patient Care Director
Steven Kaplan, MD
Harkness 10
Media Berghout, Patient Care Director
Medical ICU
Patricia Rychcik, Patient Care Director
(2 awards)
Stitch Radiation Oncology
Alba Reyes, Patient Care Director
2 South West Neuro ICU
Joyce Philip, Patient Care Director
Radiation Oncology
Megan Monahan, Director
Joan Kaiser, Director of Nursing
Tracey Lewis, Director of Clinical Services
CCU
Cecilia Ma, Patient Care Director
Payson 9 Pediatrics Sedation
Cathy Panouryas, Patient Care Director
LEADERSHIP AWARD
Naomi Ramdin
Highest Rated Unit
Most Improved Mean Score – Unit
(3 awards)
4 Tower/8 Central
Vicki Kostis, Patient Care Director
6 Hudson North
Joan Kaiser, Director of Nursing
PRESS GANEY AWARDS
Highest Rated Unit
14 South
Christa Kleinschmidt, Patient Care Director
Admitting - Emergency Department
Patricia Votta, Director
Radiology - Emergency Department
Louis A. Mandeville, Manager
Neurology
Florence Daniels, Practice Administrator
Joseph Safdieh, MD, Medical Director
Most Improved Mean Score
HT-5 Pediatrics
Daisy Velasquez, Interim Practice Administrator
Maura Frank, MD, Medical Director
Irving Sherwood Wright Center
Mental Health Team
LEADERSHIP AWARD
Debra Katz-Feigenbaum
Joseph Safdieh, MD
NYP/WESTCHESTER
PRESS GANEY AWARDS
Highest Rated Unit
8 North
Aviva Fisher, Patient Care Director
Outpatient Clinic
Maura Lehr, Director of Ambulatory Services
(2 awards)
6 South
Julie Armstrong-Muth, Patient Care Director
Partial Hospital Program
Michele Glotzer, Program Director
6 South Pediatric ICU
Larissa Elgin, Patient Care Director
3 North
Elizabeth Farley, Patient Care Director
8 South West Burn
Mark Krugman, Patient Care Director
4 South
Jo Ann Love, Patient Care Director
10 North ACE
Mary Rose Mitchell, Patient Care Director
5 South
14 North
Cynthia Kazmac, Patient Care Director
6 North
Karima Blanton, Patient Care Director
Baker 15
Social Work
Cathy Maguire-Lombardi, Patient Care Director Barbara Waltman, Director
Alcohol/Substance Abuse Counselors
Weill Cornell Lisa Perry Emergency
Department Patient Centered Care Committee
LEADERSHIP AWARD
6 South - Time to Care
Michael Radosta
LEADERSHIP AWARD
Andrew Bloch
Keith Hentel, MD
Daisy Klingman, MD
NYP/WEILL CORNELL
AMBULATORY CARE NETWORK
PRESS GANEY AWARDS
Highest Rated Unit
Irving Sherwood Wright Center on Aging
Jeffrey Chrzan, Practice Administrator
Ron Adelman, MD, Medical Director
CORPORATE SERVICES
Medical Staff
LEADERSHIP AWARD
Christina Drakopoulos
Month #7:
Demonstrating Presence
Are your verbal and nonverbal cues
aligned? At NYP we have made a
professional commitment to always
put our best foot forward. In order to
do so and truly be present with our
patients, we need to demonstrate
to our patients that they have our
attention and that we are actively
engaged in listening to them while
we are caring for them.
This year, as we focus on communication across the Hospital, we
are asking everyone to take a step
back and think about their nonverbal communication. Through our
HCAHPS scores, our patients are
telling us that they do not always
perceive that we are actively listening to them. This month, as you
work together as a team to demonstrate your presence, take a moment
to reflect on what might be distracting you and prohibiting you from
fully engaging with and listening to
our patients.
The Demonstrating Presence
Manager’s In-Service Guide, along
with the Daily Huddle Messages and
“The Power of Positive Thinking,”
are available on the Infonet to help
you this month. As always, feel free
to reach out to your PCC specialist if
you need additional help.
Each month, the Hospital focuses on one of
the in-service guides and topics from NYP
Leadership Boot Camp. Ultimately, using
these guides will help ensure NYP provides
every patient and family member with an
amazing experience.
NYP/Weill Cornell Joint Clinical Trials Office Launches User-Friendly Website
in designing, activating, and managing their projects. Additionally, we
want to have information available
for external collaborators at other
academic centers and in industry,
and want to support our patients who
might want to get involved in our
activities.”
The Joint Clinical Trials Office
was established in January 2013
to assemble many of NYP/Weill
Cornell’s clinical trials support programs under one umbrella. Its goal is
The Joint Clinical Trials Office at
to increase the impact, volume, and
tant resources to conduct clinical
NYP/Weill Cornell has developed
quality of clinical trials in all departresearch.
a new website for patients, clinical
“This new website is imporments at the medical center while
researchers, and physicians.
tant because we are trying to grow
maximizing efficiencies and facilitat The website, which went live May clinical research activities here at the ing regulatory compliance.
15, provides patients with educational institution,” says John Leonard, MD,
The website provides clinical
materials about clinical research,
Director of Joint Clinical Trials Office. researchers with many tools to begin
as well as a
a trial, including contracting, budget
“Our clinical research programs are
catalog of open synergistic with our laboratory and
and regulatory procedures, as well as
clinical trials
training and educational information.
translational research activities, as
at NYP/Weill
It also provides guidance to investigawell as with our clinical care enterCornell. It
tors on how to enroll patients, access
prise. In order to grow our clinical
also provides
biostatistics and other institutional
research initiatives, in concert with
physicianthe Clinical and Translational Science resources, and register trials with the
investigators
federal government.
Center, we need to provide the tools
with
impor The website provides general
for
faculty
and
staff
to
be
successful
Dr. John Leonard
information about clinical trials and
frequently asked questions, as well as
user-friendly browsing of open trials
on more than 30 disease areas, such as
diabetes, cancer, kidney disease, and
sleep disorders.
“Any time a patient and family go
into an exam room with a physician,
the information they are provided
with regarding his or her prognosis,
treatment, and what to expect out of
a disease is all guided by research,”
says Dr. Leonard. “Clinical research is
an essential component of what ultimately is going to result in improved
outcomes for patients. Unfortunately
for a vast majority of patients, many
don’t know that clinical trials are an
option for them. So having a resource
where they can get information and
start to figure out whether or not a
clinical trial is something to consider
and learn more is an essential component of the process.”
Visit the Joint Clinical Trials
Office website at jcto.weill.cornell.edu.
Information about clinical trials at
NYP/Columbia is available at
cto.cumc.columbia.edu.
For Treating Kids with Severe Spinal Deformities, a Magnet Replaces the Scalpel
“The MAGEC (MAGnetic Expansion Control)
device, which uses external magnets to control
a rod implanted in the spine, is for children
diagnosed with progressive early-onset scoliosis
who have not benefited from nonsurgical treatments,” says the boy’s surgeon, Michael Vitale, MD,
Associate Director of Pediatric Orthopedics and
Chief of the Pediatric Spine and Scoliosis Service
at NYP/Morgan Stanley Children’s Hospital, who
performed the procedure in April.
Dr. Vitale expects this advance to improve
outcomes in children with severe spinal deformities. “This new approach is designed to obviate
the need for repeated trips to the operating room,
as well as eliminate complications from infections
and psychosocial effects of
multiple surgeries.”
Children diagnosed
with early-onset scoliosis,
characterized by spinal curves
that exceed 40 degrees, represent about 10 percent of
all children diagnosed with
scoliosis, says Dr. Vitale. Left
untreated, children with this
condition are at risk for develCourtesy: Ellipse Technologies
A 5-year-old boy diagnosed with early onset scoliosis, a severe curvature of the spine, is the first
patient in the New York area to receive a novel
treatment using magnetic technology to correct
this condition and avoid the need for repetitive
spine-lengthening surgeries.
An alternative to traditional growing rods, which
require 8-10 repeated
lengthening surgeries during a child’s growing years,
the MAGEC device allows
surgeons to straighten and
correct the spine gradually
and noninvasively.
Dr. Michael Vitale
oping cardiac and/or respiratory problems related
to stunted growth and development.
Minimally Invasive Spine-Lengthening Solution
Candidates for the MAGEC device undergo an
initial surgery to implant an adjustable magnetized growing rod. Once the rod is implanted, it
can be lengthened externally with a hand-held
magnetized device, which eventually straightens
the spine.
This rod-lengthening process typically takes
about 15 minutes and is performed on patients
every three to six months, up until age 10. Dr.
Vitale’s first patient to receive the MAGEC device
in April will return in three months to initiate the
lengthening process.
The MAGEC system has been used successfully to treat more than 750 children in 24
countries. For the past five years, Dr. Vitale has
been part of efforts to advocate the FDA approval
of the device. In February 2014 the MAGEC system, manufactured by Ellipse Technologies, Inc.,
received clearance by the U.S. Food and Drug
Administration for use in young patients with
severe spinal deformities associated with, or at risk
of, thoracic insufficiency syndrome.
MAY 2014
9 NYPress
2014 Nursing Awards
C
ongratulations to the recipients of the 2014 Clinical Nursing
Excellence and Nursing Support Staff Awards, who were
recognized at ceremonies in May in recognition of National Nurses
Week. These individuals were nominated by their managers and
peers for providing exceptional care to patients, embracing the
importance of collaboration with their multidisciplinary team members, and furthering nursing practice by their actions and example.
See the Infonet for more details on the winners’ accomplishments.
Some of this year’s nursing award winners with their colleagues
and guests. Top row: Christopher Trinh, right, with Dr. Lourdes
Dominguez; Silvia Arias, right, with Linda Espinosa; Ophelia Byers
with her son and daughter, high-fiving Dr. Robert E. Kelly. Bottom
row: Juliana Horn, right, with Colleen McCarthy; Susan Vacca,
right, with Erica Henry; Rowland Ramdass, right, with Padmini
Doobay. Far right: Dr. Steven J. Corwin, CEO, and Wilhelmina
Manzano, SVP and Chief Nursing Officer.
NYP/ALLEN
Patricia Choi
NYP/LOWER MANHATTAN
Ophelia Byers, MSN, WHNP-BC, RNC
Patient Centered Care Specialist
Friend of Nursing Award
Patient Care Director, Mother-Baby Unit
Nursing Leadership Award
Mary McKenna Nolan, MSN, RN, FNP, BC
Steve Brice, CST
Clinical Instructor, Division of Nursing Education
Advanced Practice Award
Certified Surgical Technician, Operating Room
Nursing Support Staff Award
Therese Mosely-Saunders, MSN, RN, FNP, BC
Wen Wu (Amy) Wang, BSN, RN, CNOR
Nurse Administrator
Staff Nurse, Operating Room
Preceptor of the Year Award
Christopher Trinh, BSN, RNC
Yan Fang Wu, MS, RN
Clinical Nurse I, 3 River East
Clinical Nursing Excellence Award
Staff Nurse, 4C Medical/Surgical Telemetry
Patricia Deely, MA, RN, CCRN
NYP/MORGAN STANLEY CHILDREN’S HOSPITAL
Emefa Ashinyo
Laura Forese, MD, MPH
NYP/WESTCHESTER
Silvia Arias, BA
Group SVP and Chief Operating Officer
Mental Health Worker, 5 North
Codi-Ann Dyer, BSN, RN, MNNC
Margery Barnes, PhD, MA, RN-BC
Senior Staff Nurse, 7 North
Staff Nurse, 4 South
Fatmira Gjini
Audrey Drucker, MA, RN
Endoscopy Technician, Ambulatory Endoscopy
Nurse Administrator
Cynthia Kazmac MS, RN, NE-BC
Princess Jackson, BA, BSN, RN
Patient Care Director, 14 North
Clinical Senior Staff Nurse, Nichols Cottage
Nicole Maier
Bridget Lennon, BSN, LMSW, RN
Unit Clerk, 2 SW
Staff Nurse, 2 South - The Outlook (Eating Disorders)
Rookie of the Year Award
Julius Motal, BSN, RN, PCCN
Leslie Marra, MS, RN, PMHNP-BC
Staff Nurse, 5 West
Nurse Practitioner, Partial Hospital Program
Rowland Ramdass, DNP, ANP-C, RN
Rev. Lynne Mikulak, M.Div, MSW, ACPE
Tamar Weetom Esty
Patient Care Associate, 2 River West
NYP/COLUMBIA
Susan Carreon, BSN, RN, CCRN
Nursing Attendant, 6 Tower Pediatrics
Tammy Compagnone, MSN, RN
Clinical Nurse I, CCU
Patient Care Director, Herbert Irving 7 and Infusion Center
Renatta Jacobs, BSN, RN
Cara Capriglione, BSN, RN
Staff Nurse, 6 Hudson North
Clinical Nurse I, Cardiac ICU
Edward Perez, BS, BSN, RN
Marietta Dublin-Pavon, MS, FNP, RNC-MNN
Clinical Nurse III, Comprehensive Health Program
Clinical Nurse III, Obstetrics and Nursery
Nadeen Robinson, MSN, RN, OCN
Pedro Gonzalez
Clinical Nurse III, 6 Hudson North
Supervisor, Environmental Services
Marsha Sinanan-Vasishta, MBA, MSN, RN
Juliana Horn, BSN, RN
Patient Care Director, McKeen Pavilion and 7 Hudson South
Clinical Nurse I, 4 Tower Medical Surgical Unit
Wilma Smith
Isabel Perez
Unit Assistant, McKeen Pavilion
Nursing Attendant I, 6 Central Obstetrics
Susan Vacca, MSN, RN, CPNP
Pediatric Nurse Practitioner, School-Based Health Center
NYPress 10
MAY 2014
Maria Schiaratura, MS, RNC-NIC
Carolyn Ross, BSN, RN, OCN
Clinical Nurse Specialist, NICU
Staff Nurse, 10 Central
Helen S. Tanenbaum Award
Leela Thomas, MPA, BSN, RN
Hannah Schmid, BSN, RN
Clinical Nurse I, NICU
Staff Nurse, Greenberg 10, Acute Care for the Elderly
NYP/WEILL CORNELL
Eileen Coltrinari, MSN, RN, CNRN, SCRN
Senior Staff Nurse, 2 SW
Nurse Clinician, Weill Cornell Internal Medicine Associates
Nurse Practitioner, Interventional Cardiology
Cosme Taipe, BSN, RN, PCCN
Senior Staff Nurse, 4 South
Ekta Vohra, BSN, RN
Staff Nurse, 10 Central
Coordinator of Pastoral Care and Education, Pastoral Care
@NYP
NEWS ABOUT PEOPLE, PLACES AND PROGRAMS AT NYP
Hip Hop Public Health Rocks the
White House Easter Egg Roll
This past Easter Monday, Hip Hop Public Health (HHPH) joined
30,000 people on the South Lawn for the 136th annual White House
Easter Egg Roll. HHPH – a program that uses music to teach healthy
living to children, founded by NYP/Columbia’s Dr. Olajide Williams –
helped the White House celebrate this year’s theme, “Hop into
Healthy, Swing into Shape.” The event provided kids and their families
opportunities to dance, have fun, and learn about healthy eating. Dr.
Williams and Mehmet Oz, MD, from NYP/Columbia, did the “dougie” with First Lady Michelle Obama, and HHPH program manager
Monique Hedmann, renamed “Kool Mo Pea” after donning a pea costume, roamed the grounds with other HHPH team members to hand
out “Songs for a Healthier America” album download cards. “It was a
great honor for Hip Hop Public Health to be invited by the first lady to
participate in this event. Mehmet and I and the rest of the team had a
great time,” said Dr. Williams. “Hip Hop Public Health is changing the
way we think about the power of music,” said Dr. Oz. “We’re not just
getting people to be healthier, but to live their lives differently.”
Dr. Mehmet Oz, First Lady Michelle Obama, and Dr. Olajide Williams
NYP Participates in
US-Arab Healthcare
Summit
In late April, representatives from NYP
participated in the C3 US-Arab Healthcare
Summit and Business Exchange in New York.
Sponsored by the U.S. Chamber of Commerce
and the U.S. State Department, the summit
brought together over 500 business leaders,
policymakers, educators, and medical professionals from the U.S. and Middle East to discuss and share initiatives designed to improve
health care delivery on a global scale. At the
closing reception, which was sponsored by
NYP, Robert Kelly, MD, President, spoke to the
participants about the benefits of NYP’s global
collaborations. In addition, Mark Rubin, MD,
Director of the Institute for Precision Medicine,
NYP/Weill Cornell, took part in a panel called
“The Promise of Big Data Computing for
Clinical Support and Personalized Medicine.”
Our Kids on Campus
On April 24, NYP welcomed
more than 400 children of
employees for the Hospital’s
annual Take Our Kids to Work
Day. They visited laboratories,
operating rooms, the kitchen,
corporate offices, and many
other areas where their parents
work each day. The day of fun
and education was made possible by numerous staff who
volunteered to organize activities, escort the children, and
demonstrate the varied roles
their parents play at NYP.
MAY 2014
11 NYPress
@NYP
NEWS ABOUT PEOPLE, PLACES AND PROGRAMS AT NYP
World Voice Day Celebrated at NYP/Columbia
The Wintergarden in NYP/MSCH served
as a concert venue in April, when NYP
celebrated World Voice Day, an international event recognizing the importance
of vocal health. Several singers who had
previously struggled with vocal-health
problems, but overcame them through
treatment and therapy, gave musical
performances. NYP’s speech-language
pathologists provided visitors with free
vocal-health screenings and information.
The event was led by Gaetano Fava, MS,
CCC-SLP, Speech-Language Pathologist,
NYP/Columbia, and Chandra Ivey, MD,
Patient Claudia Polo on vocals with Franklin Mirabal, Supervisor, VC10 Specialties, Director of the Division of Laryngology,
Voice and Swallowing, NYP/Columbia.
on drums and Gaetano Fava, Speech-Language Pathologist, on guitar.
Supermodel Helps Support Infant and Maternal Health
Supermodel Niki Taylor visited the
Neonatal Intensive Care Unit (NICU)
at NYP/Morgan Stanley Children’s
Hospital in April in support of the
March of Dimes’ March for Babies
events, which raise funds to help find
the causes of premature birth and
prevent other maternal and infant
health problems.
Ms. Taylor visited with Briana and
Matthew Tortoso, parents of JohnCarlo,
a recent graduate of the NICU, and
Kari Mastro, VP of Nursing and Patient
Care Services at NYP/MSCH. A tour
was led by neonatologist and perinatologist Helen Towers, MD.
Niki Taylor; Matthew, Briana, and JohnCarlo Tortoso; and Kari Mastro
NYP/Lower Manhattan Welcomes New
NYC Aging Commissioner
David Pomeranz, VP, Council of Senior Centers and Services of New
York City (CSCS); Michael Fosina, SVP and Chief Operating Officer,
NYP/Lower Manhattan; NYC Department of Aging Commissioner
Donna Corrado; CSCS President Joan Ryan; and CSCS Executive
Director Igal Jellinek
In April, the Council of Senior Centers and
Services of New York City (CSCS) held a
welcome reception at NYP/Lower Manhattan
for Donna M. Corrado, PhD, the new commissioner for the New York City Department
of Aging. Formerly the head of the Catholic
Charities Neighborhood Services, Ms.
Corrado was appointed to her new role by
Mayor Bill de Blasio in February. As commissioner of aging, she aims to improve
health care outreach and delivery to the
city’s seniors. Michael Fosina, SVP and Chief
Operating Officer, NYP/Lower Manhattan,
and David Pomeranz, VP, CSCS, spoke at the
event, expressing the importance of keeping
the city’s seniors healthy. NYP is a member
of the CSCS and was the first hospital to join
the council.
NYP/Westchester Staff Honored
by Autism Speaks
Autism Speaks, an autism science and advocacy organization
and organizer of the annual Walk Now for Autism Speaks,
honored three NYP/Westchester staff at its recent dinner.
Pamela Iodice, Supervisor, Adult Outpatient Clinic; Jami
Somereve, Supervisor, General Services; and Alissa Kosowsky,
Public and Community Affairs Manager, received the
Volunteers of the Year award for their work in helping to organize and coordinate the Westchester/Fairfield chapter’s annual
walk, which takes place on the NYP/Westchester campus.
Since NYP/Westchester began hosting the walk in 2011,
the Westchester/Fairfield chapter has raised over $1 million
to support Autism Speaks’ work to increase awareness about
the growing autism epidemic, fund innovative autism research
and family services, and advocate the needs of individuals with
autism and their families. NYP/Westchester will host the 2014
Walk on Sunday, June 1. To register or for more information,
visit walknowforautismspeaks.org/westchesterfairfield/nyp.
Jami Somereve, Alissa Kosowsky, and Pamela Iodice
NYP/Westchester Honored
at 2014 Business Hall of
Fame Awards
NYP/Westchester has been honored by the Business Council
of Westchester with the 2014 Business Hall of Fame Award
for Corporate Citizenship. The award was presented to Laura
Forese, MD, Group Senior Vice President and Chief Operating
Officer, NYP/Weill Cornell, and President, NYP Healthcare
System, at a ceremony in April. NYP/Westchester received
the honor for fostering economic opportunity in Westchester,
cultivating collaborations and partnerships to better the
Westchester community, and facilitating community involvement in its operations. “There were many outstanding nominees this year and making the final selection was difficult,” said
Marsha Gordon, president and chief executive officer of the
Business Council of Westchester. “This fine roster of winners
will join an esteemed group of individuals and companies who
have exemplified Westchester County business.” The Business
Hall of Fame has inducted more than 50 business leaders since
its inception 13 years ago.
COMPLIANCE HELPLINE
To report fraud or violations of NYP’s Code of Conduct,
call the Compliance HelpLine at 888-308-4435.
Anonymous calls are accepted.
MAY 2014
12 NYPress
green pages
Benefits Corner
NEW BENEFIT:
RESOURCES FOR LIVING
Resources for Living is a
new Hospital-paid benefit
to help NYP employees meet the demands
of work and family. Services include
assistance with locating dependable
child and elder care services on a fulltime or part-time basis, or in a one-time
emergency. Pet care referrals are also
available. Services are confidential and
free of charge to you and members of your
household. Call 1-800-328-4071 or visit
www.MyLifeValues.com. Enter NYP for the
User ID, and Benefits for the Password.
EDUCATION ASSISTANCE
REMINDER
When submitting a request
for tuition reimbursement
for the spring semester, please remember:
• The Course Completion Form must be
submitted with the following attached:
grade(s)
a bursar receipt providing details
of tuition cost
• The Education Assistance Manager Approval Form should have been submitted prior to taking your course.
NEW WEBSITE FOR FSA
VENDOR P&A
The P&A website has been
updated with a new look and
layout. The website is now more streamlined and user-friendly, making it easier to
navigate. Visit www.padmin.com.
BENEFITS REMINDERS
For fast service, email
Benefits, Retirement
Services, and Tuition
Assistance. You will receive a response
within 24 hours. Include your name,
employee ID, and contact number in your
email request to:
• Benefits: BenefitsBridge@nyp.org
• Retirement Services:
Retirement@nyp.org
• Tuition Assistance: Tuition@nyp.org
NYPress 13
MAY 2014
Employee Activities
AWARDS & RECOGNITION
We are excited to announce that the
Amazing People recognition program is
now offering more ways to acknowledge
staff. Effective immediately, staff can now
use Applaud a Teammate to recognize the
efforts of a staff member at any of the
Hospital’s six campuses.
To recognize your co-worker, access
the Applaud a Teammate section through
the Recognition Center tab on the Amazing People platform.
DISCOUNT TICKETS FOR SPORTS,
THEATER, AND FAMILY ENTERTAINMENT
Plum Benefits and TicketsatWork have
merged, and NYP employees can take
advantage of more offers and entertainment. You can enjoy savings of up to 60%
on over 80,000 offers. Perks include:
• New website with better navigation as
well as more entertainment and travel
options to destinations nationwide.
• New products and special offers
including rental cars, parking, movie
tickets, theme parks nationwide, Las
Vegas shows and more.
Use your current Plum Benefits account
information to log in if you are already a
member.
If you are not a member and would like
to sign up, visit www.plumbenefits.com
and use your NYP email address. You can
also use your personal email if you include
your corporate access code, which can
be obtained by calling 212-660-1888.
If you need assistance, contact the customer service team at 212-660-1888 or
contact@plumbenefits.com.
For a complete list of discounts, go to
the Infonet Employees page and click on
Discounts & Perks under Quick Links.
MOVIE TICKETS
Discounted AMC movie
tickets can be purchased
in the Gift Shops at
NYP/Weill Cornell,
NYP/Columbia, NYP/MSCH, and
NYP/Allen. If you have any questions,
please email activities@nyp.org.
EMPLOYEE DISCOUNTS
Cucina Ciano
NYP employees can
receive a discount at
Cucina Ciano, which
offers Italian cuisine using seasonal
ingredients in a casual setting. The
restaurant is located at 181 East 78th
Street (between Third and Lexington
Avenues). Employees receive 20% off
when dining in or 10% off for delivery.
You will need to present your NYP
ID to receive the discount. For more
information or to make a reservation,
visit www.cucinaciano.com or call
646-422-7550.
16 Handles Frozen
Yogurt
NYP employees can
visit 16 Handles’
newest location, 1161 First Avenue,
between 63rd and 64th, on Tuesday,
May 27, to receive a free yogurt (up
to a $5.00 value). Please show a valid
NYP ID. In addition, all new guests who
register for a rewards card will receive
another gift. Also, NYP employees
receive a 10% discount at all 16
Handles locations on their purchase
anytime during the year by presenting
their valid NYP ID.
NewYork-Presbyterian is expanding
the use of environmentally sustainable
practices across the Hospital to conserve
resources for the future. Here is one
strategy that can help us achieve our
goal:
Renewing Blood Supplies
Give the gift of life during the Hospital’s
annual blood drives. Blood is a recyclable
resource within our community, and
about one in seven people entering the
Hospital need blood. Only 27% of the
U.S. population is eligible to donate
blood, and less that 10% actually do.
• One pint of blood can save three lives.
• If all blood donors gave three times a year,
blood shortages would be a rare event.
Visit the NYPgreen page on the Infonet
for more green tips and information
about supporting NYP’s “Green Mission.”
GREEN PAGES
CONTACT INFORMATION
Benefits Corner
212-297-5771
BenefitsBridge@nyp.org
Employee Activities
212-746-5615
activities@nyp.org
Other Green Pages News
hrweb@nyp.org
A Tribute to
G
ood Morning America and chef Emeril Lagasse
surprised Fabienne Hickland, a neonatal ICU nurse
at the Komansky Center for Children’s Health
at NYP/Weill Cornell, on May 5 as part of the
show’s “Breakfast in Bed” segment. The Mother’s
Day surprise was broadcast live from the Griffis
Faculty Club, where Ms. Hickland thought she was
supposed to attend a staff meeting. Instead, dozens
of former NICU patients and their families, nursing
and medical staff, and Ms. Hickland’s family, greeted
her to celebrate the occasion and thank her for her
service as a nurse. A queen bed was then brought
out, complete with a gourmet breakfast prepared by
Chef Emeril. Ms. Hickland was nominated for the
surprise by a mother of former NICU twins, who is
also a producer on the show.
“I can’t begin to express my sincerest gratitude to
everyone who helped make this amazing experience
come to life,” said Ms. Hickland. “I am overjoyed and
humbled, and I am so honored to work for such an
amazing hospital and be part of a team that helps
make miracles happen every day. I am so proud of
my colleagues in the NICU, and that environment
has truly allowed me to be myself and recognize the
profound effect we have on people’s lives.”
Top: NICU nurse Fabienne Hickland with chef Emeril Lagasse and
Maria Bedryk with her twins, who were former patients of the
NICU. Ms. Bedryk, a producer on Good Morning America, helped
plan the surprise “Breakfast in Bed.” Right: former NICU patients
and their families came to the celebration to help honor Ms.
Hickland and the work of the NICU.
Getting to Know You
Raquel Reyes
How long have you been at NYP, and how
did you end up here?
Can you share your story about the recent
birth of your daughter?
I’ve been here just over two years. Before
that, I was working at another hospital in
Westchester County. My aunt, who works
in housekeeping at NYP/Allen, encouraged
me to apply here because there would be
more opportunities and because NYP has
such a great reputation. I wanted to go into
oncology because my brother had leukemia.
What do you like about your job?
I like the relationships I form with patients.
Oncology is an emotionally challenging
area, for both patients and staff. Many
patients are alone and might not have family support. So it’s rewarding to be able to
form a connection with patients.
I love NYP. There is so much opportunity here, and the Hospital encourages
professional growth and education. You’re
never limited in what you can do.
Nursing Attendant I, 6 Hudson North – Oncology, NYP/Milstein
In January, when I was 36 weeks pregnant,
I was visiting my mother in Northern
Manhattan, when I suddenly began having
problems. I went to the emergency department at NYP/Allen since it was so close
by. Ten minutes later, I had an emergency
C-section. My baby, Mia, spent two and a
half weeks in the NICU there.
I have to say, the care and compassion
that Mia and I experienced at NYP/Allen
was outstanding. I had been planning to give
birth at another hospital closer to my home.
So when my entire plan was thrown out
the window, it was obviously a scary time
for me. But the nurses at the Allen NICU
were the best! Everyone there was great –
Dr. Sarah Kelly, who did the C-section,
Dr. Kamath, the neonatologist, the residents,
everyone. It was so reassuring to me that
during such a stressful time, I knew that my
baby was in good hands and everything was
Baby Mia with her mother, Raquel Reyes, and
father, Luis Lopez, and members of their care
team, from left, Dr. Vasudeva Kamath, Carol
Coleman-Schoultz, Aida Enaje, Heather Sheehan,
Dr. Regina Myers, and Dr. Priya Jain.
NYPress 14
MAY 2014
under control. I can’t say enough about how
great the Allen team was!
When Mia was slow to nipple all
her feeds because of her prematurity,
Dr. Kamath enlisted the services of a feeding specialist from the NICU at NYP/
Morgan Stanley Children’s Hospital. She
evaluated my baby at Allen and, guess
what, Mia was nippling the very next day,
no more tube feeding after that! And she
came home within the next 36 hours.
What do you do in your free time?
Well, having an infant doesn’t give me much
free time, but I do like taking my daughter
out. Dr. Kamath encouraged me to engage
with her in visually stimulating activities. So
we go to the museum, aquarium, and other
places. I also love to travel. Mia and I are
going to Puerto Rico in May and Dubai in
June for two weeks. I’ve always wanted to
travel there, and I got a good deal on a ticket
(plus, the baby flies free!).
What’s next for you?
I will finish up nursing school next year, and
hope to move into pediatrics. My experience
with the pediatric nurses at NYP/Allen actually inspired me to go into this area.

May 2014 NYPress - NewYork

Transcription

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