Section 5 - The Evening Sun
Transcription
Section 5 - The Evening Sun
The Annual Comprehensive Picture Of Our Business World’s New Ventures, Ideas & Growth In Chenango County. PUBLISHED BY THE EVENING SUN, NORWICH, N.Y. • JAN. 2008 S E C T I O N F I V E RAYMOND CORPORATION Manufacturing forklifts keeps Chenango County a viable player in state’s economy BY MELISSA DECORDOVA The Evening Sun S killed welders and machinists looking for a top-notch career opportunity need look no further than Chenango County’s own backyard: The Raymond Corporation in Greene wants you. The subsidiary of Toyota Industries Corporation is already far and away the county’s largest employer with 1,000 workers. And even though its welding department is known to be the largest in the state, positions are still available. “We need good workers,” said Vice President and General Manager Rick Harrington. The call for more employees is just one sign of the 85 year-old business’ positive outlook. This outlook was best exemplified last year when The Raymond Corporation was able to weather the nation’s economic woes relatively unscathed. No workers at the Greene plant were laid off despite a 12 percent drop in the materials handling industry. A very small number of the company’s employees weren’t as lucky at Raymond’s Brantford, Canada and Muscatine, Iowa plants. The company, which employs 2,400 in total, also maintains a parts distribution center in East Syracuse. According to Chief Executive Officer and President James J. Malvaso, constant product innovation and complete dedication to meeting customers’ requirements has helped set The Raymond Corporation apart from the pack. “We were able to still maintain very good revenue rates and profit levels in a very competitive industry last year,” he said. “We were able to do that because of our world class manufacturing operations and world class distribution systems ... that produce and deliver the highest quality trucks at the lowest cost to the consumer.” The Raymond Corporation is the leading North American provider of materials handling solutions that improve space utilization and productivity. High performance, reliable, ergonomically designed products range from a full line of manual and electric pallet trucks and walkie stackers to counterbalanced trucks, Reach-Fork trucks, orderpickers and dual-purpose Swing-Reach trucks. The Raymond Corporation’s trucks are utilized for moving virtually any consumer product available on the market today. Highvolume warehouses, such as Maines Paper and Food Service in Binghamton; The Gap warehouse in Fishkill; and Wal-Mart warehouses across the country each utilize anywhere from 100 to 200 of Raymond’s trucks. Locally, forklifts are in operation at Norwich Pharmaceuticals in North Norwich, Mid-York Press, Inc. in Sherburne and MeadWestvaco in Sidney, among others. Moreover, the company works with over 200 suppliers within and outside of New York State. Reaching the 85th anniversary milestone this year was cause for great celebration. From its founding by George Raymond, Sr. in 1922, to its pallet patent in 1939, to the development of the first narrow aisle truck in 1951 - followed by computer-controlled, ergonomically engineered and microprocessor driven products created later in the 1980s - Raymond is the longest lasting and most innovative company in its industry. Since Malvaso took the helm in 1993, more than $75 million has been invested in property, equipment and new information technology infrastructures. The company’s revenue growth paints an even more impressive picture. In 1993, revenues were about $145 million. Today, they are just shy of $800 million. Perhaps the most significant corporate development was in 2000 when Toyota purchased The Raymond Corporation. The association has made way for a strong foothold in the worldwide marketplace. “With the Toyota Materials Handling Group, our businesses combined represent the largest lift truck manufacturers in the world. We can supply American, European and Japanese-styled products to any customer, any where, at any time,” Malvaso said. Also during Malvaso’s tenure, The Raymond Corporation was the first electric fork lift manufacturer in North America to successfully introduce AC technology for electric lift trucks in narrow aisle applications. The company introduced several new products including three- and four-wheel, sitdown, counterbalanced trucks as well as leading edge walkie pallet and walkie stacker trucks. “All of our positive outlook in this industry goes back to Malvaso himself,” General Manager Rick Harrington attests. He points to a period in 2002 when the industry was also down, and the company went from producing 7,000 units in 2000 to 5,800 in 2001 and 4,600 in 2002. “It’s significant that that’s when we chose to do a building project. Our president fully expects the market to come back up, and when it does, he wants us to be able to offer a This is just one of the many types of Raymond Corporation brand Reaching new heights forklift trucks that are in operation in warehouses across the world. CONTINUED ON PAGE 30 Most are built at the company’s plant in Greene. ADVERTISERS OFC: Helping people make financial, personal and professional progress. PAGE 32 At BOCES, the focus is always on hands-on learning. PAGE 33 • Gus’ Steakhouse • The Parson’s Daughter • • Sherburne Sports • New York State Veterans’ Home • • Chenango Memorial Hospital • • Piaker & Lyons • Great Brook Enterprises • • Morrisville State College Norwich Branch • • Signs by Wightman • AFLAC Jim Reynolds • • E-Sell-It • Hayes Office Products • • Golden Age Apartments • Mike’s Furniture Repair • • Smith Ford LLC • 30 Progress Chenango 2008 Published by The Evening Sun TH E RAYMOND CORPORATION A key player – CONTINUED FROM PAGE 29 higher quality product. It’s the Malvaso tradition,” Harrington said. The last of three physical plant improvements - begun in 2006 and representing $16 million for construction and equipment - will be completed this year. Combined, the new construction added 78,000 square feet of space, making the physical plant nearly 500,000 square feet. The first addition was designed to incorporate a new hydraulic system for lifting cylinders, the second was for manufacturing a sit down counter-balance line and the third, an environmentally friendlier paint system that provides a more durable, harder finish. The emissions-free paint system was an initiative of Toyota Industries. “We were already more than compliant with industry mandates,” Harrington said. “Toyota just asked us to be more aggressive.” In addition to physical plant improvements, employees went through 40 plus hours of training in problem solving last year. In fact, the company just recently honored the employee who developed the 2,000th of 2,013 ideas that were identified to improve productivity. “Our achievements have been incredible since starting in the fall of 2006 and all through last year,” Harrington said. “Some of the 2,013 improvement ideas received from employees were closed in two days. Others, if they involved another department, took up to 20 days.” The newly implemented problem solving ideas saved the company $498,000 in 2007. The Raymond Corporation recently began working with several emerging technologies that can be used with electric forklift trucks in warehousing and distribution centers. Perhaps the most exciting development was embracing hydrogen fuel cell technology last year, an effort that will continue in 2008. Capitalizing on grants from the New York State Energy Research and Development Authority and the New York Power Authority - as well as investing $550,000 of its own into the project - Raymond is currently on the forefront of developing hydrogen fuel cell-powered lift-trucks. It is also the first business in New York to have an indoor fueling dispenser for the new energy source. The environmentally clean technology would increase productivity in warehouses by significantly reducing the time it takes to change the large batteries that currently power materials handling trucks. But not only The Raymond Corporation studying the new technology, but - following in a long-standing tradition - it is also sharing the benefits and potential risks of multiple hydrogen fuel cell technologies with the overall industry. “Sharing data has been the company’s philosophy since the Raymonds gave away our double faced pallet patent in 1937,” said Charlotte O’Dea, a marketing specialist at Ray- mond and former director of the Chenango County United Way. Malvaso said another ongoing project in 2008 is the Pro Fleet Plus management system. While each truck four or five computers already inside, customers are looking for data about how much their trucks are driving and lifting and the time it takes to do so. Using the captured data, the company plans to offer a more useable information management tool that will increase efficiencies within the warehouse. Fifty percent of Raymond’s employees in Greene live in Chenango County, and, their health matters to the company’s leaders. “We treat our employees like family,” Malvaso said. Since implementing a new program for workers and their families five years ago - one that includes free mammogram and prostate screenings, on-site fitness consultation and training and weight watchers meals in the cafeteria - Raymond’s health insurance costs have remained steady. “It’s a really good thing for all of us. You can’t control health care costs. But Raymond has demonstrated that you actually can hold that cost down,” Malvaso said, pointing to a zero percentage increase in insurance costs since the program was implemented. Philanthropically, Malvaso is a strong believer that corporations also need to be good corporate citizens. Thus, the Raymond Foundation has contributed hundreds of thousands of dollars to non-profits, schools and municipal government. It last year awarded the Greene Fire House and Community Center a check for $650,000, and regularly sponsors an apprentice program for the Greene Central School District. It also sponsored a co-op program with engineering schools at Clarkson University and the Rochester Institute of Technology. Harrington said the company continually tries to get schools to better educate students toward blue and white collar jobs, rather than gray, service-oriented ones. (O’Dea represents the company as a member of the Chenango County Workforce Investment Board.) “So many kids end up taking service-oriented jobs and are unhappy,” he said. “We need to gear up education to place more emphasis on math and computer skills for these kids.” Harrington said that welding and machinists jobs require highly skilled professionals with PC skills who understand how lasers and robotics work and are proficient with inspection and measuring equipment. “The assembly line at Raymond is no longer the dark and grinding place that typified most manufacturers in the past, nor is it as manually intensive,” he said. In fact, the assembly line processes have been re-configured over the past several years according to Toyota’s well-known production and technology standards. The culture change has affected the way people do their jobs The Raymond Corporation President James Malvaso consults with workers at the company’s headquarters plant in the Town of Greene. and resulted in quality improvements in the 80 to 90 percent range. “It’s a philosophy to works to eliminate waste and create the highest quality products,” Harrington said, adding that the plant in Greene is held up by Toyota as an example of how quality and production improvements can be made in a very short time. Malvaso attributes the materials handling industry’s decline in 2007 to pressures on the consumer, the weak U.S. dollar and housing market credit crunch. He said he expected the industry to fall off another 5 percent in 2008 before leveling next November after the political elections. Responding to New York State Governor Eliot Spitzer’s recent State of the State address, Raymond’s leader said he was “pleasantly surprised” that the current administration is trying to become more business friendly. “New York is currently re-establishing itself as a manufacturing state,” he said. “We are a $300 million business in North America and a $100 million business in New York,” he added. “A lot of goodness has come to this region because of the growth of Raymond.” In Chenango County, Malvaso said he was “somewhat disappointed” with the lack of progress made to improve existing transportation and energy services infrastructure. He said the state Route 12 corridor “is dangerous” and “not the most friendly of routes” that his trucks must take. “I’m disappointed that it remains two-lanes,” he said. In addition, he said he had hoped that the natural gas pipeline project from Lebanon to Greene would be further along. “We would have to change our heating systems from propane and oil to natural gas and that wouldn’t be cheap, but we would do it if they would bring a line here. We now have municipal electric, but I’m not sure how long that will perpetuate,” he said. “If the greater Chenango County community is serious about economic development, these infrastructure issues need to be addressed,” he concluded. My Goal Is... Holidays and Every Day - Our Prices Never Change. That Is Our Promise! To Keep You Sweet Serving The Finest Certified Steaks, Fresh Seafood & Chicken Dishes Thank You For Your Support in 2007 We look forward to your support as we plan some great events this year. The excitement we receive from our community is overwhelming and once again we are so proud to host our Sr. Citizen Prom with your support. This Mardi Gras themed event is scheduled for May 4th, 2008 Six West Park Place on the green, Norwich 607-336-3395 • Visa & Mastercard accepted. PROGRESS BEING MADE HERE... Our Heartfelt Gratitude Gus, Maria, Alexandra and Kosta Stamatatos 5698 State Highway 12 Norwich, NY • 607-336-4777 NEW HOURS: OPEN MONDAYS & TUESDAYS @ 3:00 PM; WEDNESDAY TO SUNDAY @ 11:30 AM NEW FOR 2008 Jackets Helmets Gloves Bibs Snow Pants Belts Oil Plugs Carbides SHERBURNE SPORTS PARTS & ACCESSORIES BURT MATOTT, Jr. • Phone/fax: 607-674-9281 • www.sherburnesports.com 84 North Main Street • Sherburne, NY 13460 ~ M-T-W: 9-6 • Th-F: 9-8 • Sat: 9-3 • Sun: 9-1 ATV • BOAT • BIKE • SLED PUBLISHED BY THE EVENING SUN PROGRESS CHENANGO 2008 31 SIDNEY FEDERAL CREDIT UNION Making a difference, one member at a time BY JESSICA LEWIS The Evening Sun y offering its members services that extend past the traditional banking realm, Sidney Federal Credit Union is trying to prove that there is a difference between a bank and a credit union, and that difference is in the service its members receive. Unlike a traditional bank, Sidney Federal Credit Union is a non-profit corporation. “We don’t have stock holders, so we don’t have to take every opportunity to maximize profits,” explained SFCU President and CEO James Doig. “We work toward a budget and try to return as much as we can.” Because it is not oriented toward maximizing profits, SFCU can offer competitive rates while keeping fees to a minimum. “Our overall focus is member service. We’re always looking for opportunities to be more efficient and thinking about member service,” Doig said. Due to the set-up of the credit union, Doig explained, the members actually own the corporation, so the focus is always on member service. “We as employees are all members, so we understand memberships and the part the rest of the members play. The whole philosophy is different,” explained Joseph B Zummo, the vice president of marketing. In an attempt to optimize member service, many changes were implemented in 2007. One such change took place in the Greene branch, where the credit union had out grown the facility. Due to cramped quarters, small offices, and a lack of privacy for the members, the office was overhauled at the end of 2006, and a grand re-opening was held. According to Doig, the new facility, which includes a new teller line, two new offices and more technology, is nicer for the members and the employees. Zummo hopes the new facility will help to inform the public about the facility, which is open to anyone who lives, works, attends school or worships in the Otsego, Delaware of Chenango County area, and their family members. Doig explained that there is no age limit for members, saying that many SFCU members were in the youth or teen age groups. With this in mind, SFCU has increased their youth focus this year, by introducing the “youth zone,” and by sending out a new publication “Brass” to teen members in the 16 to 17 year age group. “We’re trying to educate our younger members and potential members about how to handle credit cards and car Our Past... loans,” Doig explained. SFCU started working to distribute Brass magazine in 2007. The national magazine partners with financial institutions to reach kids in the 16 and 17 year old age range. SFCU currently sends the magazine to 1,100 student members. “When we sent out the third edition, we tried to gain a response by creating a contest the kids could enter. That way we know they are reading it. We’re pretty sure they are getting something out of it, and we feel good about that. It’s the right thing to do,” Zummo said. Other new services that SFCU is offering this year are small business loans, an area that was previously non-existent. Although the company was almost strictly consumer based in previous years, business loans were added to the offering in 2007 so Sidney Federal would be better equipped to handle all of its members’ needs. “We’ve always had a lot of members who are small business owners, and sometimes they needed help that they couldn’t get from larger financial institutions,” Zummo said. Doig explained that small businesses had limited options at SFCU before, but with the addition of the business loans, members can do all of their business at one place. Although it is taking a The Greene branch of Sidney Federal Credit Union got a major overhaul this year. In order to better serve their members, the location was renovated to provide more privacy in the form of a new teller line and larger offices for SFCU employees. conservative approach to the new venture, SFCU hopes to focus on smaller businesses and loans of six figures and under. In an attempt to help members afford some necessity items, the company is now offering Health Savings Accounts and heating cost loans. Rising costs in the health insurance market have made health savings accounts necessary for many Americans. The account works like a checking account but it has favorable tax treatment as long as the money is spent for qualifying medical expenses. “Over the next two years, we’re anticipating more of a demand for this type of account as costs continue to rise,” Doig explained. Similarly, SFCU is offering heating cost loans to help families combat the rising cost of home heating fuel. “For families who are not on a budget plan, these loans can help spread out the high cost of heating fuel,” Doig explained. The loans can also be used to install a supplemental heat source, such as a wood stove or to replace a major heating source like a Our Present... furnace. “We’re trying to help people in the area who need help heating their homes. Sometimes it comes down to a choice between heat, food and medicine,” Doig said, explaining that this is one way members might be able to stretch their available funds. For 2008, Doig and Zummo hope to see more services for all of th credit union’s members. The company had 47,903 members as of September 2007 and $259,115,572 in assets. In the coming year, Doig explained the company would be making some changes to make SFCU more efficient. One way is by adding an e-signature feature for loans and paper work. The e-signatures will require members to sign with an electronic device, which will automatically send the paperwork to a record keeping system where it will be filed. Other changes include an upgrade to the CU-online, which will offer more products and even more ease of use. SFCU is hoping the transition to the new system will be seamless and convenient for users. Another major change will be in the way checks are processed. Currently it takes SFCU and other financial institutions several days to process a check, due to the time it takes to send the check to the federal reserve and back to the bank from which it originated. However, in 2008 SFCU plans to cut down on the hold time by converting the checks to images and transferring them electronically. Some retailers already use the electronic method to send checks, and Doig explained the change would make the system more efficient for all involved. Among the goals for 2008, SFCU hopes to gain more members and possibly expand into more areas of the community. “We want to continue looking at expanding into under serviced areas,” Zummo said, explaining that in any situation the organization has to look at the relationship between the cost of the expansion and the number of members it would gain. Our Future. Nestled On The Rolling Hills Of Oxford, NY, The 242-Bed Veterans’ Home Has A 100 Plus Year History Of Serving Qualified Veterans And Their Dependents. The Oxford Veterans’ Home is a premier skilled nursing facility which provides rehabilitation programs in Physical Therapy, Occupational Therapy, Speech Language Pathology in addition to long term skilled nursing services. The New York State Veterans’ Home at Oxford is currently building a new state of the art multimillion dollar facility for the veterans of New York State. The state of the art building is one of the first facilities in the state to offer all private rooms and all private bathrooms. Volunteers are also very welcome. For information about our volunteer program please call us at 843-3126. NEW YORK STATE VETERANS’ HOME 4211 State Highway 220 Oxford, NY 13830 32 Progress Chenango 2008 OPPORTUNITIES Published by The Evening Sun FOR CHENANGO Opportunities for Chenango employee Kay Taylor works with some of the Headstart students to learn about the importance of eating healthy. Helping people make progress financially, personally and professionally BY JILL KRAFT The Evening Sun pportunities for Chenango Director Craig Cashman said the past year was a time for his organization to re-organize, strengthen its programs and work toward new initiatives for the future. The nonprofit organization, which provides essential services to more than 4,000 Chenango residents each year, is placing big focus on affordable housing and early childhood education in the coming year. “Housing is a regional issue,” said Cashman. “As a main economic development issue, offering affordable housing in the community is a big concern,” he said. “Unless you have affordable housing, you do not have a community.” Cashman said as the economy changes it seems as though the lower to mid-level wage earners can not seem to make enough to meet their families’ basic needs. A new strategic plan was put into place in the beginning of this year that is designed to refocus strategic goals for OFC administrators, staff and the community. Cashman says OFC has been successful partnering with other programs in Chenango County. He says working with residents to complete their taxes and teaching them about the earned income tax credit has been beneficial. “We try to introduce them to the fact they can have their taxes done, but also that they should open a bank account and start saving for the future.” As an organization that strives on helping people by giving them a hand up and not a hand out, Cashman says O OFC really tries to educate people about how to gain financially, personally and professionally by teaching them the skills they need the rest of their lives, and not just today. OFC offers programs such as early childhood and school-aged head-start, a used car program known as “Keys to Success,” employment services, the WIC program, housing programs and others. Nearby counties like Broome, Cortland, and Delaware reflect many of the same problems that Chenango faces, Cashman said. “We reach out and try to assist where we can, we recently joined forces in Broome county to aid in continuous flood recovery which for some is still is a concern,” he said. Strengthening its mission, Cashman says a priority of the company’s efforts will be placed within the housing programs which – besides childhood education – are a huge concern for Chenango County. “Emphasis will be placed on the first time home buyers program, the foreclosure program and home rehabilitation programming,” he said. With the 2008 budget around the $7 million mark, Cashman says programming – through grants and other sources of funding – is put into place and assessed regularly to maintain programs that have had a positive impact. “We are trying to fulfill the need in the community,” said Cashman. For six years the “Keys to Success” program, which aids families in getting reliable vehicles to travel to and from work, has helped 90 families reach their goal. In 2007 alone, 19 families were helped. As for early childhood education, Cashman says nothing is more important to a child’s future than gaining an education to learn how to develop socialization and fine motor skills. “We try to have them build confidence in themselves so they will succeed academically down the road,” said Cashman. He also says by teaching structure to young children they in turn will adapt to the school environment as they age. In 2007, according to Head Start Director Karen Randall, 438 children up to age 5, as well as 22 pregnant women, accessed comprehensive services in health, nutrition and child and family development throughout seven site locations in the county. In addition she said “preschool children’s math skills rose by 47 percent, social emotional competency rose 55 percent and letter recognition rose 37 percent as measured by the national reporting system testing process.” She also states within the June 2007 federal review process the program was measured 100 percent as for meeting over 200 federal regulations designating it a gold star program – “an accomplishment achieved by few programs,” she said. Looking ahead, Cashman says the push to find ways to address the health care system is another goal of OFC. “This is a major barrier in the region,” he said. “In years to come this will be a huge focal area for everyone.” In a changing economy, Cashman says he sees the costs of living rising whereas the average wages in the area are staying the same. TRACK ASE Get the Whole SWIMMING Sports Picture & ALL FIELD Start home delivery right away and receive FIELD the best sports coverage in the area by FOOT calling our circulation department at: HOCK BALL BOWLING 334-9086 girls WRESTLING HOOPS GYM NASTI PUBLISHED BY THE EVENING SUN PROGRESS CHENANGO 2008 33 DCMO BOCES Keeping up with the educational demand BY TYLER MURPHY The Evening Sun ith its multi-million dollar project underway, DCMO BOCES is looking at the completion of a number of new facilities later this year. “Every chance we get, we’re handing over the buildings to the contractors so they can get as much done as possible before students again need the facilities,” said Assistant Superintendent Marki Clair-O’Rourke. The Delaware-ChenangoMadison-Otsego Board of Cooperative Educational Services draws its budget from 16 school districts in Chenango County. The fiscal budget begins in July of every year and the current total operating budget is about $37.4 million. A new budget will again be voted on in June 2008. The most unavoidable aspect when driving past the BOCES campus along East River Road in Norwich is the expansive construction project that’s in full swing. Staff from both of BOCES’ campuses in Norwich and Masonville got involved in the initial project design process. For the first six months of 2006, professional architects and teachers cooperated to create a building that accommodated the center’s growing W needs. Students at the technical training facility have also pitched-in by doing class projects that both educate and save building costs. For example, the conservation and equipment technology classes constructed the parking lot. The classes also did landscaping and applied life and math skills throughout the project. Clair-O’Rourke said school enrollment has risen significantly in the last 5 years from 25 percent of all juniors and seniors attending to 33 percent. DMCO BOCES is technically the largest high school in Chenango County, with over 1,000 students in daily attendance. The new building project was passed by a two to one voter margin and is expected to cost just over $48 million, Clair-O’Rourke said. Much of the cost will be covered by state aid, but $17.8 million of the bill is split up over the 16 local school districts. Assistant Superintendent David Blom explained the project is paid for as part of 20-year bond and the annual average cost to each district is roughly $880,000. However, each school pays a different percentage based upon its relative budget and size. The resident-weighted average daily attendance, also called RWADA, is the determining factor for each school’s contribution. BOCES offers a very large range of classes at its facility; from automotive and law enforcement to culinary and cosmetology. The school focuses on applied and firsthand educational practices. About 50 percent of the BOCES student body furthers their education after high school. The culinary arts class, for example, puts students right into the mix by having them operate a full buffet. As a project, the class prepares a dinner for the BOCES board of directors. The event includes 50 to 70 patrons and the students are left to arrange everything. The instructor even has the class choose their own manager to be in charge. The students then handle every detail without interference from the teacher. The class prepares the food and even manages the account finances. BOCES has been in an ongoing contract dispute with its staff. The New York State United Teachers union has been working without a contract for well over two years despite continued talks with the administration. The association is seeking improved salaries, health care packages and retirement incentives. BOCES hopes to start moving teachers and student into the new buildings in mid DMCO BOCES in Norwich has a thousand students come to the facility daily, making it the largest high school in Chenango County. Students are taught by experience first hand in a variety of classes such as cosmetology. BOCES’ East River Road, Norwich campus is largely a construction site these days, with work progressing on a multi-million dollar building project. or late May. After the relocation, work crews will then begin the extensive renovation of the old buildings while students are out. “It can be a balancing act between construction and students, but we must always do what’s in the best interest of our students first. Hopeful- ly it will all keep going smoothly. Currently we are a little a head of schedule,” said Clair-O’Rourke. 819 County Rd. 28 South New Berlin, NY 13843 (607) 847-6366 fax 847-9253 9-5 M-F •Accounting & Auditing •Income & Estate Taxes With Offices To Serve You In • NORWICH 607-336-8908 • BINGHAMTON 607-729-9373 • SYRACUSE 315-471-8109 Certified Installers email: DaveNRGman@frontiernet.net •Solar Power •Wind Power •Microhydro Power •Solar Heating/Hot Water/Pools •Heat Pumps/Geothermal/Solar/Hybrid Renewable Energy Systems Member NYSEIA (Solar energy Industries Assoc.) www.awesomesolar.com 34 Progress Chenango 2008 Published by The Evening Sun BLUEOX CORPORATION Home is where the heat is BY MICHAEL MCGUIRE The Evening Sun e big, act small.” That’s not the Blueox Corporation’s motto, but it sounds like it could be. That’s because the employees who make up this Oxford-based energy company say they take pride in serving the communities they live in. It’s also because they take pride in raising the bar – no matter what size the competition is, company officials say. “We’re striving be the best outfit in our industry in the market we’re in,” said sales executive Jeff Emerson. “Every day, in everything we do, we’re trying to raise the bar.” With oil prices at or above $100 a barrel, those standards have never been more important than they are today, Blueox spokesman Shane Andrews said. “We’re consumers, too,” said Andrews. “That’s why we’re always stressing efficiency to our customers, trying to help them keep their prices down.” As part of their commitment, Blueox is certified to administer matching grant programs and low interest loans through the state to families that make less than a certain amount (depending on family size) so they can upgrade their homes to be more efficient. “We’re involved in that program because we believe in it,” Emerson said. Blueox also touts a line of energy efficient boilers, fur- “B naces, hot water heaters and air conditioners that are both reliable and highly-rated for performance, Evans contends. In terms of pricing, the company offers a range of plans to help mitigate the impact of rising cost-per-barrel prices on customers, Andrews added. Emerson admitted that high oil prices are not a blessing for Blueox, but rather a curse. “We’re retailers, so when it hits $100 a barrel, that’s what we’re paying, too,” he said. “Consumers only see the guy that fills their tanks. But our fingers aren’t in that pie.” In fact, such astronomical prices hurt retail profit margins and drive customers to find alternative ways to heat their homes, Emerson explained. People have also been searching out alternative ways to power their homes as utility outages become more frequent. As a result, Blueox is ramping-up its residential and light commercial fuelpowered generators program. According to Blueox sales executive Tim Evans, when it comes to generators sales, “there’s no one in the same league with us.” Although the program began in 2003, this will be the first year the company will aggressively and outwardly market the line. “2008 will be the year of the generator at Blueox,” says Emerson. “What separates us is the turn-key installation. From installation, wire-up, fuel-up to regular maintenance – it’s one price, Blueox Service Technician Bob Bliss is seen here getting down and dirty to service a boiler. Blueox prides itself on offering a long line of efficient home heating systems, company officials say. one company, for the whole package. That’s what differentiates us from the big box stores.” Blueox offers both residential generators (normally 7 to 15 kilowatts) and light commercial models (up to 50 kilowatts). “One of the big reasons for the increase in generators sales is that we’re seeing utility outages more frequently and for a longer duration, sometimes two or three days for some of our customers,” said Emerson. “People are To celebrate our First Year Anniversary we are bringing back our highly popular First Listing Free Offer! From Now Until March 1st! Thank You! This past year has not only been a busy & exciting year for us, but an unexpected one as well. We never imagined the immediate success & the many satisfied customers we would receive in such a short period of time. It is your faith and trust in us, that has made E-Sell-It what it is today! We would also like to use this opportunity to thank the professional staff at The Evening Sun & Pennysaver. Over this past year they have featured our business in the Community section of the Evening Sun, Classifieds, That’s Racing Spotlight, and a host of other sections within the papers. They have helped us GREATLY with both professional advertising and advice. It is their dedication and hard work that has helped build our company to what it is today. For that we Thank You! Both the Evening Sun & Pennysaver are truly dedicated to helping business grow in Chenango County! deciding to take ownership of their power supply.” Last year the company also laid the foundation to improve its service department, hiring six new technicians with a combined 118 years experience in HVAC. One of those hires was new service manager Kevin Hall, a 23-year veteran of the industry. “We don’t want to just be a fuel company that has a service department,” Hall said. “We want to be known as a fuel company that also offers top-notch service and installation.” In 2007, Blueox spent $25,000 in 2007 on training technicians. It also upgraded its testing equipment to be all digital and rolled out a brand new fleet of heavy duty service vans. “Our rolling stock is the best looking fleet out there,” Evans said. Blueox was started in Oxford in 1960. It now has service branches in Oxford, Binghamton and Hamilton, that offer fuel, propane, and kerosene products. Blueox also owns 10 area gas stations and convenience stores, which recently switched to selling Valero brand gasoline and diesel. “They are a progressive company,” said Emerson of Valero. “Offering their products has allowed us to put a cheaper price out on the street to our consumers.” The commitment to consumers is the hallmark of the company, Evans said. “We are their neighbors,” he said. Featuring a full line of supplemental products like Accident and Cancer. Also Dental is available. ★ Now Offering... Life Insurance, Term or Whole ★ Agent An Independent Agent Representing Aflac New York 10 Grove Ave., Norwich, New York 13815 607.316.5731 office 607.336.1311 home j1_reynolds@us.aflac.com aflacny.com PUBLISHED BY THE EVENING SUN PROGRESS CHENANGO 2008 IN THEIR OW N WORDS Success Stories Chenango Valley Home & Apartments Through the years Chenango Valley Home and Apartments has continued their long-standing tradition of caring for the aging population in our area. Offering independent living services as well as expanded personal care services, Chenango Valley Home & Apartments offers the perfect level of care for you or someone you love. Meeting the many challenges of quality health care and elder care among our aging population continues to remain a key focus for the staff at Chenango Valley Home & Apartments. We are truly fortunate to have a privately owned alternative for continued care during the later years of life right here in our community. Chenango Valley Home & Apartments are conveniently located in the heart of downtown Norwich, on the corner of Canasawacta & Fair Streets. The Home has been in existence since 1896 and through the years has offered assisted care for both male and female seniors that may be in need of expanded personal care services. When you or your loved one reaches an age when you worry about safety, medications and eating well-balanced meals – Chenango Valley Home is there for you. Group activities, shopping trips, fitness programs, parties and movies are just a few of the many offerings at the Home; not to mention private home-like rooms, delicious meals and 24-hour supervision. The staff at Chenango Valley Home is the reason for the outstanding care that is provided. Each of these competent, caring professionals average more than 15 years of employment at the Home, which assures your loved one continuity in care. This staff works hard to develop close, caring relationships with the residents and their families. Chenango Valley Home is an excellent alternative for older seniors seeking companionship and security in the later years of life. Chenango Valley Apartments was added adjacent to Chenango Valley Home in the summer of 1998. These apartments offer active senior couples or singles independent living without the many hassles that can be associated with home ownership. The one and two bedroom apartment units are housed in a completely modern facility with several amenities; such as monthly maid service, delicious meals, cable TV, utilities and 24-hour staff supervision. Additionally, there is elevator access to all levels of the facility, social activities and more. When you visit Chenango Valley Apartments you’ll see why people refer to it as the elegant alternative to retirement living. Active seniors can socialize with other residents, enjoy the on-site Library and entertain in the beautiful ‘Community Room’ as they make Chenango Valley Apartments their ‘home’. Or, if they choose, they can head off to travel the world and know that their belongings are safe and secure simply by locking their apartment door as they leave. Judy Richard, Administrator of Chenango Valley Home & Apartments, comments “Oftentimes, families wait until they are in a situation where you need to make a quick decision for continued care for a loved one. We truly recommend and encourage you to plan ahead for the uncertain future that is often associated with an aging family member. We welcome anyone to give us a call and tour our facilities so they may explore the options and make an informed decision about their future before they are forced to do so quickly.” For senior care and so much more, the clear choice is Chenango Valley Home and Apartments. For further information, or to arrange a tour, please call Judy Richard at 334-6598. Sailing off to a brand new adventure BY LAURIE O’SHEA Retiring Executive Director of Hospice & Palliative Care of Chenango County t is with mixed emotions that I prepare to leave Norwich and Hospice & Palliative Care of Chenango County. I have been a part of this community for more than 30 years and have witnessed many changes in the health care scene, including the introduction of Hospice services. Hospice began as a grass roots endeavor with the intention of providing comfort to patients and families facing the difficult challenge at the end of a precious life. A small but dedicated group of volunteers spent a lot of time on the phone and in the homes of families who needed comforting, an understanding sounding board, and respite care. The day in 1991 that we received our license from New York State’s Department of Health was a validation of all of our hard work and vision. We were now a fullfledged Hospice able to hire a professional staff to take care of more patients and families. Registered Nurses and aides were sent into patient’s homes to supervise their plan of care. They provided education about medications, symptom and pain control, I Providing Housing In Norwich Since 1976 Here are some reasons why we love living at Golden Age Apartments! *RESIDENT’S COMMENTS and personal care issues. Our Social Workers and Spiritual Care Coordinator became available for emotional support to those who’d signed on for this new concept of Hospice care in Chenango County. Ordinary, no - extraordinary - citizens from all walks of life, took comprehensive death and dying training to become Hospice volunteers. It takes a very special person to walk into the home of a stranger who is gravely ill, and not only make everyone feel comfortable with their presence, but also offer their companionship and caring concern. Yes, we were well on our way to becoming the Hospice we’d envisioned just a few short years before. Healthcare has changed in Chenango County, and we have adapted to those changes. As more and more treatment options became available to fight disease, late referrals had to be managed. While we completely understood the need to fight for life, late admissions meant we had to work twice as hard to get the caregiver up to speed, emotionally, and the patient stabilized physically. We have also secured the trust of many more physi- cians and other health care providers. At first, they didn’t know what to make of Hospice. Why would they want to refer one of their longtime patients to us? What did we have to offer? It became essential to educate not only the clinical community, but residents of Chenango County as well. While this education continues on a daily basis, ‘We’ve come a long way baby’ from hearing “Huh, what is Hospice?” to “Oh yes, Hospice. You’re angels for what you do.” What a difference 20 years makes! We are also able to admit patients with a life expectancy longer than six months and still receiving life-prolonging treatment into our palliative care program. It’s an important transitional program that’s available before Hospice care is required. Twenty years is a long time to work at any one job. But Hospice was much more than a job for me; it was a way of life, my mission, my career, my heart. And I feel comfortable leaving the agency at this time because I know we’re in a good place both clinically and financially. There will always be room for growth and achievement, Come visit our new Office Furniture showroom at 1 South Broad Street, Norwich featuring office chairs, desks, tables, filing cabinets, and more! 33 Mechanic Street, Norwich, NY 607-336-7004 *Subsidy Rent Available *Application Required •Specializing in customized upholstery and repairs •Tables •Sofas •Recliners •Antiques •Refinishing Sales and Service of Electric Lift Chairs but that will be entrusted to the new executive director and my wonderful, highly skilled staff. These people make Hospice & Palliative Care the unique, compassionate, and very vital agency it is today. I’m certain that my tomorrows will be filled with wonderful memories of Chenango County, its warm and generous people, and my two decades of service at Hospice. Yet, they will also hopefully be filled with sunny skies, and calm seas, as my husband, Jim O’Shea, and I prepare to leave this area to fulfill our dream of traveling the world on a 37-foot sailboat. It has been an honor to live and work here. Still your local partner in everything office and now WE’VE EXPANDED! Senior housing newly remodeled with elevators. Each one bedroom apartment includes a modern kitchen, wall-to-wall carpeting in living room and bedroom, plenty of closets and storage. Utilities included, along with garbage pickup three times a week, and laundry facilities on each floor. Turn Your Old Furniture Into New with Upholstery and Repair Laurie O’Shea Committed to Downtown Norwich “Home-like apartments where you have your own space with friends near by.” “No more lawns to mow or snow to shovel” • “Feeling of security” “Enjoy socializing with friends through many activities available in our Community Room” “Centrally located in the city, close to churches, drug store, and grocery stores” “City bus stops every half hour to take us to most any destination” • “We appreciate the thoughtful staff” If you are looking for a nice place to live, call Mon. through Fri. between 9 a.m. and 4 p.m. for information. Copies Plus... provides copy, faxing, UPS, FedEx, DHL, laminating, and much more! Come see us at 6 East Main Street, Norwich In Home Service - we can come to you! In Norwich it’s Phone & Fax 607-334-8460 Michael W. Girndt 17 Burr Avenue Norwich, NY 13815 35 Mike’s Furniture Repair 6 East Main St., Norwich, NY 13815 Progress Chenango 2008 Published by The Evening Sun Chenango County & Our Surrounding Neighbors For Making The Automotive Giant Your Choice: FOR SELECTION FOR SERVICE FOR THE BEST DEALS! We Appreciate Being Your Dealership Choice, And Look Forward To Seeing You In 2008! Bill Tyrrell Janice Tyrrell Buddy Will Tyrrell Owner Owner The Dog General Manager Gary Tackabury Kay Courtemanche Scott Strong Jim Baker Stan Bryden Graydon Furman Fred Hilsinger Sales Manager F&I Specialist F&I Specialist Sales Professional Sales Professional Sales Professional Sales Professional Dave Killian Bill Oglesby Sam Rifanburg Lynn Wightman Sales Professional Sales Professional Sales Professional Forest Fletcher Night Service Manager Mike Barry Parts Manager Rhino Manager Parts Advisor Body Tech Service Tech Randy Matts Tyler Myers Jeremy O’Dell Peter Parry John Shepard Randy Smith Joseph Sykes Sr. Do-It-All Tech Lube Tech Service Tech Warranty Advisor Service Tech Service Tech Service Tech Jackie Guinn Kristen Lenning Danielle Scott Jill Linger Office Manager Office Clerk Office Clerk Cleaner Service Tech Ned Jipson Recon Tech - LUBE FOR LIF ELIFE R RO FO TA N SP ECTI CUSTOMER FOR Program - WA SH FOR LIFE - FE LI NY S IN Driver Customer For Life Director Robert Parker Mark Coleman Brian Stiegerwald Sales Professional Parts & Service Director Co-Service Director Co. Service Manager R Jim Dann Sales Manager ON F TI O Lead Service Tech Controller Joshua Zbydiewski Michael Colbert Robert Greenman Joseph Hoffman Martin Thompson Dennis Valentine Edward Zimmerman Recon Tech Marcy Hagenbuch Bob Hagenbuch “Aunt” Judy Wharton O 36 Richard Ryder the Smith Ford LLC SMITH FORD, L.L.C. • 607-334-3273 WAREHOUSE THE GIANTS WAREHOUSE • 607-336-3943 Driver