NBAA FLIGHT ATTENDANTS/ FLIGHT TECHNICIANS CONFERENCE

D E D I C AT E D T O H E L P I N G B U S I N E S S A C H I E V E I T S H I G H E S T G O A L S .
NBAA FLIGHT ATTENDANTS/
FLIGHT TECHNICIANS
CONFERENCE
JUNE 20 – 22, 2013
WASHINGTON, DC
Attendee Brochure
www.nbaa.org/fa-ftc/2013
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CONFERENCE SPONSORS
NBAA thanks the generous sponsors supporting the Flight Attendants/Flight
Technicians Conference:
PLATINUM
GOLD SILVER
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BRONZE
JH Aviation Safety Services, Inc.
Lockheed Martin Corporate Aircraft
MAS
MANNY AVIATION SERVICES
MEXICO
®
GLOBAL AVIATION SERVICES
Luxury Aviation Essentials
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NBAA FLIGHT ATTENDANTS/
FLIGHT TECHNICIANS CONFERENCE
L’Enfant Plaza Hotel
Beyond All Limits
All business aviation professionals seek to reach new levels of success.
Reaching for new heights in safety, service and professionalism, the
business aviation flight attendants/flight technicians will go “beyond
all limits” to achieve success. Join us at this 18th Annual NBAA Flight
Attendants/Flight Technicians Conference to learn new techniques, refine
your current skills, and prepare yourself to reach for this achievement!
SPECIAL MEMBERSHIP DUES OFFER
FOR FIRST-TIME CONFERENCE ATTENDEES:
All first-time attendees who are interested in joining NBAA may call NBAA
Membership at (866) 363-4650 to receive a special contract flight attendants
Membership offer. Please note those interested in taking advantage of this
offer must call NBAA before registering for the conference.
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PRE-CONFERENCE ACTIVITIES
THURSDAY, JUNE 20, 2013
8:30 a.m. – 9:00 a.m.Lead Roundtable Registration &
Continental Breakfast
9:00 a.m. – 4:00 p.m.
Lead Flight Attendant/Flight Technician
Manager Roundtable Meeting
As a current lead or chief flight attendant, a manager or director of flight/cabin attendants/
technicians, would you like to share your best practices or learn those of others? Please join
us for a stimulating discussion of Part 91, 125 and 135 Flight Department strategies. Topics for
discussion include strategic planning for cost savings and implementation of IS-BAO and SMS
standards, along with SOPs and manual preparation. During part of this session, Lois Jones-Green,
ConocoPhillips, Human Resources will be addressing performance management, interviewing and
other great information from a Human Resources professional. An RSVP is requested to attend
this meeting and attendance is limited to qualified participants (as described above). If you plan to
attend the roundtable, please RSVP by June 6, 2013 to NBAA’s Jay Evans at jevans@nbaa.org.
If scheduling conflicts arise and you are unable to attend, we ask that you please notify us as soon
as possible.
12:00 p.m. – 1:30 p.m.
Lead FA/Manager Roundtable Luncheon (Caterers)
4:15 p.m. – 5:45 p.m.
Caterer Working Group Meeting
Do you ever feel like you are out of the catering loop? Don’t’ be left out! Join the NBAA Catering
Working Group for a brief meeting to meet some new faces and be part of a discussion of
everything that is catering.
1:00 p.m. – 5:00 p.m.
Flight Attendant/Flight Technician Career Workshop
Jet Professionals
This career advancement workshop will assist Flight Attendants and Flight Technicians to navigate
their future in the business aviation industry. The comprehensive program will highlight the top ten
core fundamentals in: effective resume writing, successful interviewing techniques, strategic
self-marketing, communication exercises and social media dos and don’ts. With an interactive,
hands-on agenda from seasoned professionals, this workshop is one not to be missed.
THURSDAY, JUNE 20, 2013
6:00 p.m. – 6:30 p.m.
First Time Attendee Meeting
If this is your first NBAA Flight Attendants/Flight Technicians Conference, don’t miss this opportunity to meet
the NBAA Flight Attendants Committee members who will offer their insights into getting the most out of your
conference experience. The Committee members are excited to meet you, help you network, and available to
answer any questions you may have.
6:30 p.m. – 8:00 p.m.
Registration and Welcome Reception
Join us at this kick-off icebreaker and begin networking with fellow attendees. NBAA Flight Attendants
Committee members will welcome you and offer their guidance to all attendees to help make the most of your
investment in this event. Also, visit the display tables to meet with existing and prospective vendors who
offer products and services you’ll need throughout the year. Hors d’oeuvres will be served and a cash bar will
be available.
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FRIDAY, JUNE 21, 2013
8:00 a.m. – 8:30 a.m.
Registration & Continental Breakfast
Co-sponsored by: GAMA Aviation and CAPs Flight Crew Training
If you have not already done so, please pick up your registration badge. Enjoy continental breakfast while
exploring the vendor display tables and meeting with the vendor representatives. The vendor display tables
will be open during breaks throughout the conference.
8:30 a.m. – 8:45 a.m.
Welcome & Opening Presentation
Mary Ann Fash, The Boeing Company
The conference will highlight the theme “Beyond All Limits,” to open doors and set the attendees on course to
expand their roles and opportunities in business aviation.
8:45 a.m. – 9:15 a.m.
Business Aviation Is Essential
Ed Bolen, National Business Aviation Association
NBAA’s President & CEO will discuss the critical role of business aviation here in the United States and around
the world; what pressures and opportunities the industry is facing in Washington, D.C.; and how everyone
within the business aviation community can and should be engaged Beyond All Limits.
9:15 a.m. – 9:30 a.m.
Vendor Display Tables Introduction
Vendor tables will be open during meals and breaks until lunch ends on Saturday.
9:30 a.m. – 10:00 a.m. Morning Break
Sponsored by: Aircare Access Assistance/Aircare Crews Staffing
10:00 a.m. – 11:30 a.m.
Beyond All Limits…Lightin’ the Fires! —
Tales of Engaged Leadership
George “Elwood” Dom, Former Commander of Navy’s Blue Angels and Ron “Max” Mumm, Former Commander
of Air Force’s Thunderbirds
To achieve success beyond all limits in the business aviation community, you need an edge above the
rest. Economic and other pressures are placing an ever-increasing premium on embracing quickly evolving
technologies, delivering new and better results and managing people with little or no margin for error. These
are the same challenges that have confronted these two veteran aviation commanders in their lines of work,
in which a tremendous amount of ability, effort and trust are needed to effectively coordinate flying teams for
peak performances. You will be inspired by the behind-the scenes stories and gain insight into how you can
become better equipped to work with your team and improve performance through higher engagement.
11:30 a.m. – 12:30 p.m. Cabin Crew Crash Survival Factors from the NTSB
Jason Sedok, National Transportation Safety Board
This factual and statistical review of cabin crew safety issues, including a detailed review of prior accidents,
will help attendees to be ready and increase their awareness of how to respond to these situations.
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12:30 p.m. – 1:45 p.m. Lunch
Sponsored by: Jet Professionals
Lunch is included in the conference registration fee. The vendor tables will be open immediately
following lunch.
The Important Aspects Of Business Dining, presented by Connie Ghuman, Customer Service Manager at
Gulfstream Aerospace Corporation, will take us through the important aspects of business dining, where
opinions in business relationships are formed. As lunch is served, the American and Continental styles of
dining will be reviewed to confirm attendee's professional presence in the business world while ensuring a
comfortable and smooth interaction with others.
1:45 p.m. – 3:30 p.m.
Critical Incident Stress Management and
Introduction to Critical Incident Response Plan
Kevin Armstrong, Aircare Access Assistance
This discussion, presented by a licensed mental health counselor specializing in Critical Incident Stress
Management (CISM), will cover the human mental health model, what causes disruptions to strong mental
health and methods of managing both basic stress and critical incident stress. This includes peer support,
debriefing, and critical incident support methodologies. The presenter also will explain what a Critical Incident
Response Plan (CIRP) is and why it is important to establish one ahead of time.
3:30 p.m. – 4:00 p.m.
Afternoon Break
Co-sponsored by: FlightSafety International and MedAire
4:00 p.m. – 5:00 p.m.
Preparing for the Unexpected: Blue Sky and then Chaos
Mimi Tompkins, Hawaiian Airlines, Boeing 767-300ER First Officer
On April 28, 1988, Aloha Airlines Flight 243 experienced an explosive decompression with catastrophic
structural failure just off the coast of the Big Island of Hawaii. First Officer Mimi Tompkins, the first female
pilot hired by Aloha Airlines, helped land the crippled Boeing 737-200 Boeing aircraft at Maui International
Airport. One flight attendant was killed and another was knocked unconscious and seriously injured. At the
request of the remaining Flight Attendant, Ms. Tompkins remained on-board the aircraft and assisted with the
evacuation and triage of the 89 passengers. She will discuss lessons learned from this experience.
5:00 p.m. – 5:15 p.m. Day 1 Closing Remarks and Prize Giveaway
Attendees will have a chance to win one of many fabulous, impressive prizes which will be awarded at the
end of the conference. You must be present to win.
6:00 p.m. – 10:00 p.m. A Stellar Evening in Washington, D.C.
In an event we have never before presented, the Catering Working Group will treat you to a night of global
tastes that will tantalize your taste buds as you experience the United States capital at its best. Look forward
to be surprised and delighted, to laugh, and to make new friends, while experiencing the city’s monuments
and treasures.
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SATURDAY, JUNE 22, 2013
8:00 a.m. – 8:30 a.m.
Continental Breakfast
Sponsored by: Gulfstream Aerospace Corporation
Enjoy continental breakfast, networking and visit the vendor display tables.
8:30 a.m. – 9:00 a.m.
Flight Attendant/Flight Technician
Scholarship Presentations
9:00 a.m. – 9:15 a.m.
Giveaways
9:15 a.m. – 10:15 a.m.
Minute Clinics - Around the World in 20 Minutes
Discover the Emerging Markets! Learn what to expect when placing a catering order: traditional regional
foods, etiquette of the region, food nuances and how to handle the new foods ordered from Brazil, Russia,
India and China. The arriving aircraft from global flight departments needs an understanding of local and
regional cuisine, dining customs, food availability, etiquette and what expectations they may have when it
comes to ordering catering. How do known foods translate to what the flight crew is expecting from their new
catering food sources?
• Brazil. South America’s largest country, Brazil, whose cuisine is worthy of exploration, is known as a
melting pot of cultures, from African to Asian to European influences. Air Culinaire will explain the use
of local flavors and ingredients of this country provide an exciting onboard aircraft catering adventure.
• Russia. The largest country in the world is famous for the rich and hearty foods needed to sustain the
body through harsh winters, and for the delicate Caspian Sea Beluga caviar prized around the world.
Marsden Catering, Zurich, will teach attendee's whether a caviar set-up or borscht–begun meal is
needed, showing that a little knowledge can help to navigate unfamiliar waters to order the perfect
meal for the flight.
• India. From chutneys and fragrant curries to Tandoori-grilled meats, Indian cuisine is diversified
because of religious, geographical, and cultural principles. Alison Price on Air, London, will show how
Indian food is different from the rest of the world – not only in taste, but also in cooking methods. It
reflects an age-old perfect blend of numerous cultures.
• China. Chinese culture and cuisine which is rich in flavor and aroma, stretches back centuries.
Gulfstream Aerospace Corporation will enlighten the audience on how a bit of the exotic, a pinch of
excitement, and a bushel of challenges await general aviation catering needs that attendee's should
be prepared to conquer.
10:15 a.m. – 10:45 a.m. Morning Break
Co-sponsored by: FlightSafety International and MedAire
10:45 a.m. – 11:45 a.m. Minute Clinics
The clinics listed above will be repeated to allow attendees a chance to see all four of them.
11:45 a.m. – 12:45 p.m.Food and Wine Marriages Made in Heaven
and Broken by Altitude
Michael Venezia, United Distributors
Experience the taste profiles of emerging market wines with perfectly AND imperfectly paired foods. Decipher
which wine and food pairs will work best at altitude for flawless presentation every time. Sample bites of
food, provided by Rudy's Inflight Catering, will be paired with wines, generously sponsored by Tastefully Yours
and Gourmet Inflight Catering, to illustrate flavor variations and the impact of altitude. Glassware will also be
provided to attendees, compliments of Airware.
12:45 p.m. – 1:45 p.m. Lunch
Lunch is included in the conference registration fee. The vendor tables will be open immediately
following lunch until 1:45 p.m.
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1:45 p.m. – 2:45 p.m. Security in the Real World
Mike Murray, MAD Security/The Hacker Academy
As we travel the globe, our information and critical assets travel with us. Especially as we use computers
in coffee shops, business centers and airports in multiple locations, we open that information up to bad
guys everywhere. In this entertaining and eye-opening talk, MAD Security’s Mike Murray will show you
what’s possible for hackers as you travel around the world, and how to protect your information from being
compromised in foreign lands.
2:45 p.m. – 3:15 p.m.
Break
Sponsored by: Aircare FACTS Training
3:15 p.m. – 4:15 p.m.
Triple your Memory and Improve Your Connections
Ron White, Ron White Training
Sponsored by: Universal Weather & Aviation
Connecting with people is a fundamental skill of a great leader. Is it possible to improve your connections with
a tweak of your memory? Ron White, a world champion memory expert, delivers an engaging presentation
on how to scientifically improve your memory skills, enabling you to more effectively remember names and
information and take connecting with people to a higher level.
4:15 p.m. – 5:00 p.m.
Giveaways & Closing Comments
Attendees will have a chance to win one of many fabulous, impressive prizes which will be awarded at the
end of the conference. You must be present to win. We hope this year’s conference will be educational and
beneficial for you as you strive to go beyond all limits in your career.
CERTIFIED AVIATION MANAGER
(CAM) CREDIT
Attendees of this NBAA Flight Attendants/Flight Technicians Conference will earn
one point toward the NBAA Certified Aviation Managers CAM application or CAM
credential renewal. Learn more at www.nbaa.org/cam.
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REGISTER ONLINE
Register early to take advantage of discounted pricing!
NBAA is pleased to offer the convenience of online registration to all
attendees of the Flight Attendants/Flight Technicians Conference. To access
online registration, visit www.nbaa.org/fa-ftc/2013 and follow the stepby-step instructions, providing all requested information. A credit card is
required to register online. You will receive confirmation of your registration
upon completion of the process. If you have any questions regarding
registration, contact NBAA registration by phone at (202) 478-7770, or
email registration@nbaa.org.
The registration fee includes admission to the conference for all of the
educational presentations, continental breakfast, morning break,
lunch, and an afternoon snack each day, as well as the not-to-be-missed
evening event.
MEMBER DISCOUNT
NBAA is pleased to provide a discount of $300 off the regular registration
fee to attendees who are Members of the Association. If your company
is not a Member, join today to receive the discounted pricing offered to
Members: www.nbaa.org/join.
REGISTRATION FEE ON OR BEFORE JUNE 6, 2013:
NBAA Member: $415
Non-Member: $715
REGISTRATION FEE AFTER JUNE 6, 2013:
NBAA Member: $615
Non-Member: $915
SUBSTITUTIONS/CANCELLATIONS
A full refund less 10 percent processing fee will be made for conference
cancellations received in writing prior to June 14, 2013. NBAA understands
the last-minute nature of business aviation and has allowed as much
flexibility as possible. However, there will be NO REFUNDS after June 14,
2013. All requests must be made in writing to NBAA’s office address, or by
email: registration@nbaa.org. Postmark or email transmission date will
determine date of cancellation. If you are unable to attend and wish to send
another representative from your company, simply email the name of
your replacement.
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CONFERENCE LOCATION
AND HOTEL ACCOMMODATIONS
The Flight Attendants Committee is thrilled to host this year’s
conference in beautiful Washington, DC during prime travel
season. Plan to come early or stay longer to take in the sights
and history in the capital city of the United States. The conference
will be held at the historic L’Enfant Plaza Hotel, located steps
from the world-famous Smithsonian museums, the breath-taking
monuments and incredible culture.
HOTEL
L’Enfant Plaza Hotel
480 L’Enfant Plaza, S.W.
Washington, DC 20024
Telephone: (202) 484-1000
www.lenfantplazahotel.com
NBAA Discounted Room Rate: $169.00 per night for single or double rooms.
The group rate is available until Friday, May 24, 2013, or until the number
of blocked rooms is sold out – whichever comes first. Reservations may be
made online or by phone.
Make reservations online today: www.nbaa.org/events/fa-ft/2013/housing
Or call the L’Enfant Plaza Hotel reservations line +1 (202) 484-1000 and
request the NBAA13 group discount code.
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For additional information on NBAA’s Flight Attendants/Flight
Technicians Conference, visit www.nbaa.org/fa-ftc/2013.
June 19 – 21, 2014
2014 NBAA Flight Attendants/Flight Technicians Conference
West Palm Beach, FL
October 22 – 24, 2013
Business Aviation Convention & Exhibition (NBAA2013)
Las Vegas, NV
NBAA will be hosting other conferences and conventions
valuable for flight attendants and flight technicians. Please
check with www.nbaa.org/events for agendas and registration
information, which will be available within the months
preceding the events. Please email sponsorships@nbaa.org if
you are interested in sponsoring any of these programs:
SAVE THE DATES –
OTHER VALUABLE NBAA EVENTS
Washington, DC 20004
1299 Pennsylvania Ave. NW, Suite 550
National Business Aviation Association