Vocational School Of Health Services

Vocational School Of Health Services
Opticianry
TS 104 - Communication in Health Services
COURSE INTRODUCTION AND APPLICATION INFORMATION
Course Name
Code
Communication in Health Services
TS 104
Prerequisites
None
Course Language
Turkish
Course Type
Elective
Course Level
Short Cycle
Semester
Theory
Application/Laboratory
Local
(hour/week)
(hour/week)
Credits
2
1
2
Fall/Spring
Course Coordinator
* Öğr. Gör. Serçin SUN
Course Lecturer(s)
* Öğr. Gör. Serçin SUN
ECTS
4
Course Assistants
-
Course Objectives
This course aims to teach the students; the basic features of communication,; understand
her/himself and the others and learn what to do to communicate effectively with people and
patient
Course Learning Outcomes
The students who succeeded in this course;
* Describe the basic structure and features of communication
* Describe verbal and nonverbal communication
* Understand the importance of empathy
* Know the ways to be assertive
*
Course Content
Introduction, Oral communication, verbal communication , Non-verbal communication,
Body language , Gestures and facial expressions, Active Listening, Interpersonal
communication and ethical principles, Communication with patient and relative's patient,
Follow-up film and discussion.
İzmir University of Economics | Management Information System Directorate | ECTS Information Guide: http://ects.ieu.edu.tr | 1479524352
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WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
Week
Subjects
Related Preparation
1
Introduction to the course Introduction to the communication
Zıllıoğlu Merih, İletişim Nedir?, İstanbul
(2010): Cem yayınevi. S.s.15-34 Oskay,
Ünsal, İletişimin Abc'si, İstanbul (2015):
Inkılap, s.s.15-21
2
What is communication? Communication process and its basic elements
Zıllıoğlu Merih, İletişim Nedir?, İstanbul
(2010): Cem yayınevi. S.s.22-34 ve
89-110
3
Oral communication
Zıllıoğlu Merih, İletişim Nedir?, İstanbul
(2010): Cem yayınevi. S.s. 113-130
Bahar, Emel, İletişim, Ankara
(2012):Detay Yayıncılık. S.s.28-50
4
Written communication
Zıllıoğlu Merih, İletişim Nedir?, İstanbul
(2010): Cem yayınevi. S.s.135-154
Bahar, Emel, İletişim, Ankara
(2012):Detay Yayıncılık. S.s. 52-70
5
Non-verbal communication
Zıllıoğlu Merih, İletişim Nedir?, İstanbul
(2010): Cem yayınevi. S.s.159-192
Bahar, Emel, İletişim, Ankara
(2012):Detay Yayıncılık. S.s.72-100
6
Non-verbal communication, gesture and facial expression
Acar, Nilüfer Voltan, İnsan İlişkileri,
İletişim, Ankara (2013): Nobel, s.s.
111-132 Bahar, Emel, İletişim, Ankara
(2012):Detay Yayıncılık. S.s.72-100
7
Empathy
Bahar, Emel, İletişim, Ankara
(2012):Detay Yayıncılık. S.s.197-201
8
Midterm exam
9
Active Listening and speaking
Ergin, Akif, Sağlık Hizmetlerinde İletişim,
Ankara (2011): Anı Yayıncılık. S.s.62-67
10
Active Listening
Ergin, Akif, Sağlık Hizmetlerinde İletişim,
Ankara (2011): Anı Yayıncılık. S.s.62-67
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11
Interpersonal communication and ethical principles
Işık, Metin, İletişim ve Etik, Konya
(2014): Eğitim Yayınevi. S.s. 124-147
12
Communication with patient and relative's patient
MEB Yayınları, Sağlıkta İletişim, Ankara
(2011) s.s. 3-34
13
Follow-up film and discussion
The Diving Bell and The Butterfly,
Kelebek ve Dalgıç, Julian Schnabel,
2007, Fransa
14
Follow-up film and discussion
Hable con ella, Konuş Onunla, Pedro
Almodovar, 2002, İspanya
15
General
Lecture notes and sources to be
determined by the instructor
16
Final exam
SOURCES
Course Notes / Textbooks
1. Telman N., Ünsal P. İnsan İlişkilerinde İletişim, Epsilon Yayınları,2009.\n2. Matthew Mc Cay,
Patrick Fenning, Martha Davis. Çeviren: Özgür Gelbal. İletişim Becerileri. HYB Yayınları,
2009\n3. Demet Gürüz, İletişim Becerileri, (Anlamak-Anlatmak-Anlaşmak). Nobel Yayın Dağıtım,
2013 \n4. Lecture notes and sources to be determined by the instructor
References
Lecture notes and sources to be determined by the instructor
İzmir University of Economics | Management Information System Directorate | ECTS Information Guide: http://ects.ieu.edu.tr | 1479524352
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EVALUATION SYSTEM
Semester Requirements
Number
Percentage of Grade
Attendance/Participation
16
5
Laboratory
-
-
Application
-
-
Field Work
-
-
Special Course Internship (Work Placement)
-
-
Quizzes/Studio Critics
-
-
Homework Assignments
1
20
Presentation/Jury
-
-
Project
-
-
Seminar/Workshop
-
-
Midterms/Oral Exams
1
35
Final/Oral Exam
1
40
Total
19
100
PERCENTAGE OF SEMESTER WORK
-
60
PERCENTAGE OF FINAL WORK
-
40
Total
0
100
COURSE CATEGORY
Course Category
Core Courses
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses
İzmir University of Economics | Management Information System Directorate | ECTS Information Guide: http://ects.ieu.edu.tr | 1479524352
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THE RELATIONSHIP BETWEEN COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS
#
Program Qualifications / Outcomes
* Level of Contribution
1
1
To have the required contemporary theoretical and practical knowledge in the field of Opticianry
2
To use the material and technology related to opticianry, and make their maintenance
3
To have the competency to recognize the problems in the field of opticianry, analyze them and
2
3
4
develop solutions
4
To meet the needs of the field of Opticianry with developing innovative thoughts
5
To communicate with customers, suppliers and colleagues properly, comprehensively and
honestly
6
To take responsibility as an active team member during the practices in the field of Opticianry
7
To commentate and evaluate the scientific information by the help of knowledge gained in the
field of Opticianry
8
To comprehend the importance of lifelong learning, to develop her/himself by monitoring the
development in science and technology
9
To consider the universal ethical values, social and cultural characteristics
10
To know the concepts of occupational safety, environmental protection and quality, and perform
the requirements
11
To follow information in his field and communicate with colleagues in English at least a level of
European Language Portfolio A2 General Level
12
To manage an optic store
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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5
ECTS / WORKLOAD TABLE
Activities
Number
Duration (Hours)
Total Workload
Course Hours (Including Exam Week: 16 x Total Hours)
16
1
16
Laboratory
-
-
-
Application
16
2
32
Special Course Internship (Work Placement)
-
-
-
Field Work
-
-
-
Study Hours Out of Class
15
2
30
Presentations / Seminar
-
-
-
Project
-
-
-
Homework Assignments
1
5
5
Quizzes
-
-
-
Midterms / Oral Exams
1
12
12
Final / Oral Exam
1
15
15
Total Workload
110
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