KVC Health Systems Mobilizes Field Workers – Saving 17,500

CASE STUDY:
KVC Health Systems Mobilizes Field
Workers – Saving 17,500 Hours a Month
With Capriza, we can easily build Zapps that are fully compliant with
state and federal requirements. By modernizing and simplifying
existing applications, we’ll see an increase in productivity of up to 30
percent during the next 12 months, which means better care for the
individuals we serve.”
-  Lonnie Johnson, Vice President of Business Information Technology
KVC Health Systems
www.capriza.com
CASE STUDY: KVC Health Systems
KVC Health Systems Mobilizes Field
Workers – Saving 17,500 Hours a Month
KVC Health Systems, headquartered in the greater Kansas City area, is a private, nonprofit organization and a
national leader in behavioral healthcare and child welfare. The organization is committed to its mission of enriching
and enhancing the lives of children and families by providing medical and behavioral healthcare, social services, and
education. KVC’s services include in-home support to keep families together, foster care, adoption, mental/behavioral
healthcare, youth substance abuse treatment and psychiatric hospitals. KVC has 33 locations in Kansas, Nebraska,
Kentucky, and West Virginia and conducts training around the world.
Business Needs
Recent healthcare reforms, including the Affordable Care Act’s
Meaningful Use requirements, are putting increased pressure on
healthcare organizations to minimize the amount of resources devoted
to administrative tasks. The vast majority of the case workers need to be
able to collect data on the go in a HIPAA-and state compliant manner.
In addition to federal and state compliance, KVC Health Systems has a
corporate commitment to providing therapy and other support in the
family’s home as opposed to in an office setting, resulting in a workforce
that spends as much time as possible in the field. However, current
reporting methods are very resource intensive and often require more
steps than necessary, so KVC Health’s Information Technology team
needed a way to digitize and mobilize the data capture to expedite data
dissemination and free up field workers’ time.
Organizational Factoids
•  Headquarters:
Greater Kansas City area
•  1,300+ employees
•  Systems: Homegrown EHR,
HR & Intranet, Ulti-Pro
ROI
Solution
KVC needed to modernize a decades-old custom-built system in ways
that simplified the data capture process and eliminated extraneous
screens, to make the tasks easier and quicker for the case workers,
while remaining HIPPA-compliant. They also needed a way to allow the
case workers to input the data while in the field using their mobile
device. In addition, they needed a way for managers to approve specific
actions on behalf of their clients, as a result of the data being submitted.
Capriza provided a solution that worked with their existing legacy
system, required no development resources and no coding, and
delivered a fast turnaround for the project. With Capriza, KVC’s IT team
was able to create mobile Zapps, simple one-minute workflows, to
enable field teams and managers to expedite case updates and action
plans.
•  Saves field workers 17,500
hours per month
•  30% increase in productivity
•  State and federal compliant
•  6 weeks to deliver
•  0 development resources
One-Minute Workflows
•  Case management
•  Crisis logs
•  Manager approvals
www.capriza.com
CASE STUDY: KVC Health Systems
Results
Blog
With the Case Management and Crisis Log Zapp, KVC employees are
expected to save approximately 75 minutes a day each by enabling
HIPAA-compliant mobile reporting. With the Approvals Zapp, managers
are able to expedite decisions and outcomes for their clients. The
digitizing of these processes are expected to free up 17,500 hours a
month of field time that can be invested into the children and families
they serve.
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