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BSS/OSS PORTFOLIO
SUCCESS
COMPLETE PORTFOLIO
OF IT SOLUTIONS AND SERVICES
FOR TELECOMMUNICATIONS
OSS
BSS
WHY COMARCH
M2M / IOT
WHY COMARCH
SUCCESS
BSS/OSS PORTFOLIO
We live in a world of constant connectivity. A world where interactions happen
Together with our innovation potential, which has been proven by analyst com-
online in real-time, where massive streams of big data are sent through mobile
panies such as Gartner, and thanks to the execution power of over 5000 highly
networks every second, where traditional communication has become digital
skilled specialists we can successfully tackle even the most complex transforma-
and devices intelligent, reshaping people’s lives globally.
tion project that may lie ahead of you.
For telecom companies like yours this world creates new challenges. Customers
We understand your business is unique. Our comprehensive BSS/OSS portfolio
want their digital services to be available anytime and anywhere, and they de-
combines out of the box functionalities with high configurability. This enables
mand the highest quality. At the same time you have to keep costs low, service
you to shape Comarch’s solutions to tailor them to your company’s require-
delivery times short and operations agile. To face the challenges of the digital
ments, strategy and budget.
BSS/OSS PORTFOLIO
COMARCH BSS/OSS
THE FLEXIBILITY YOU NEED IN THE DIGITAL ERA
And you need the right business partner who can help you launch new services
This product strategy, accompanied with a range of professional services that we
quickly and cost-effectively, transform operations and increase business efficien-
can support with our own Data Centers, enables you to get the perfect solution
cy. A partner like Comarch.
for your business and achieve maximum efficiency while optimizing costs.
Comarch is a European-based provider of complete BSS/OSS solutions for
Today we work with over 50 satisfied telecom customers worldwide who have
telecoms. Since 1993 we have expanded onto four continents and have been
trusted us with key areas of their business, including billing and customer care,
continuously developing our cooperation with both global and local customers.
service fulfilment & assurance, network management & planning, optimizing the
By partnering in telecom projects globally, and by actively contributing to the
experience of VIP and enterprise customers, as well as managing new areas of
work of the industry standardization bodies, we have gathered valuable knowl-
business such as M2M, cloud and digital service enablement. The success of our
edge and best practices that we share with telecoms every day.
customers translates to our success and enables Comarch to grow, develop and
SUCCESS
era you need to be flexible enough to adjust to the dynamically changing reality.
foster innovation together with telecoms companies worldwide.
COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES F
OR TELECOMMUNICATIONS
WHY COMARCH
Choose Comarch to be your partner in the digital era. Let’s shape the world of communications together.
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WHY COMARCH
SUCCESS
BSS/OSS PORTFOLIO
BSS/OSS PORTFOLIO
We greatly appreciate the flexibility of Comarch’s solutions that are tailored
SUCCESS
to fit our specific requirements. The company’s understanding of telecom
business, combined with the commitment and domain knowledge of its
specialists, convinced us that by partnering with them we can successfully face
the challenges of the OSS transformation project we have planned, which is
why we decided to select Comarch for long-term cooperation.
WHY COMARCH
Juan Manuel Caro Bernat,
Director of Operations & OSS at Telefónica S.A.
COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES F
OR TELECOMMUNICATIONS
5
WHY COMARCH
SUCCESS
CH A P T E R I
BSS/OSS PORTFOLIO
BSS/OSS PORTFOLIO
BSS/OSS PORTFOLIO
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WHY COMARCH
SUCCESS
BSS/OSS PORTFOLIO
BSS/OSS PORTFOLIO
COMARCH BSS/OSS PRODUCT MAP
Comarch’s widely developed activity,
STRATEGY,
INFRASTRUCTURE &
PRODUCT
both in Poland and abroad, is the
strongest confirmation of the high
OPERATIONS SUPPORT &
READINESS
FULFILLMENT
ASSURANCE
BILLING
APPLICATION
INTEGRATION
INFRASTRUCTURE
MARKET / SALES MANAGEMENT
quality of our products, which cover
CAMPAIGN MANAGEMENT
all strategic areas of the TMF Telecom
MOBILE SALES
CRM FOR TELECOMS
COMMISSION & INCENTIVE
Applications Map (TAM).
PRODUCT MANAGEMENT
PRODUCT CATALOG
Comarch offers a comprehensive
set of BSS/OSS tools that address
CUSTOMER MANAGEMENT
the critical activities of fulfillment,
SELF CARE
CONVERGENT BILLING
SYSTEM
SUCCESS
assurance, billing and operational
CRM FOR TELECOMS
support, and enable communica-
OSS/BSS DATA ANALYTICS
tion service providers to create and
secure new revenue streams and
CONVERGENT BILLING
SYSTEM
CORPORATE SELF CARE
CUSTOMER ORDER
MANAGEMENT
CUSTOMER LOYALTY MANAGEMENT
SERVICE MANAGEMENT
differentiate from their competitors.
OSS PROCESS MANAGEMENT
SERVICE CATALOG
SERVICE INVENTORY
MANAGEMENT
SERVICE ORDER MANAGEMENT
SERVICE CONTROLLER MODULE
SERVICE FULFILLMENT
SLA MONITORING
SERVICE ACTIVATION
CUSTOMER EXPERIENCE
MANAGEMENT
SERVICE
QUALITY
MANAGEMENT
APPLICATION
INTEGRATION
FRAMEWORK
SERVICE
MONITORING
RESOURCE MANAGEMENT
NETWORK PLANNING &
DESIGN
NETWORK INVENTORY
MANAGEMENT
PERFORMANCE
MANAGEMENT
CONVERGENT BILLING SYSTEM
VOUCHER & TOP-UP MGMT
BSS MEDIATION
AUTO-DISCOVERY
& RECONCILIATION
WHY COMARCH
FAULT
MANAGEMENT
CONFIGURATION MANAGEMENT
FIELD SERVICE MANAGEMENT
OSS MEDIATION
SUPPLIER/PARTNER
INTERPARTNER BILLING
ENTERPRISE
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BSS/OSS PORTFOLIO
COMMONS
LOGISTICS MANAGEMENT
BSS/OSS PORTFOLIO
Comarch has a visible product roadmap and vision that address key
SUCCESS
CSP initiatives — such as how CSPs can monetize OSS investments related to
SDN/NFV, over-the-top (OTT), big data, IoT and emerging big data industry
vertical ecosystems — to grow revenue, improve operational efficiency
and customer experience.
WHY COMARCH
Magic Quadrant for Operations Support Systems,
Gartner, 2015
BSS/OSS PORTFOLIO
9
BSS/OSS PORTFOLIO
BSS PROPOSED ARCHITECTURE
STRATEGY, INFRASTRUCTURE
& PRODUCT
OPERATIONAL, SUPPORT &
READINESS
FULFILLMENT
ASSURANCE
BILLING
APPLICATION INTEGRATION
INFRASTRUCTURE
Market Sales
Mobile Sales
CRM for Telecoms
Customer
Self Care
Convergent
Billing
CRM for Telecoms
Customer Order
Management
Product
SUCCESS
Product Catalog
Service
Service Catalog
Service Order
Management
Service
Activation
Resource
Voucher Top-Up
Management
BSS Mediation
Field Service Management
Partner
WHY COMARCH
InterPartner Billing
NETWORK
ENVIRONMENT
3rd party
system
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BSS/OSS PORTFOLIO
NMS/EMS
Physical
devices
Application Integration
Framework
BSS/OSS PORTFOLIO
OSS PROPOSED ARCHITECTURE
Other Systems (BSS, Trouble Ticketing, etc.)
OPERATIONAL, SUPPORT &
READINESS
FULFILLMENT
ASSURANCE
Reusable Components
Other Systems (BSS, Trouble Ticketing, etc.)
Service Management
Service Catalog
Service Order
Management
SLA Monitoring
Service Fulfillment
Customer Experience
Management
Service Activation
Reporting
Service
Service Inventory
Management
Network Planning
& Design
Service Quality
Management
Service
Monitoring
OSS
Console
Network Inventory
Management
System
Repository &
Configuration
Notification
& Escalation
Service
WEB
Console
Auto-Discovery
& Reconciliation
Performance
Management
Fault
Management
Configuration Management
OSS Mediation
WHY COMARCH
Resource Management
Authentication
Service
SUCCESS
STRATEGY, INFRASTRUCTURE
& PRODUCT
Network
Environment
3rd party
system
NMS/EMS
Physical
devices
BSS/OSS PORTFOLIO
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BSS/OSS PORTFOLIO
M2M & IoT ECOSYSTEM
M2M Platform enables mobile operators to provide Managed Connectivity
in multi-national, multi-level and multi-operator environments. The system
helps launch M2M offers for vertical industries automotive, consumer
electronics, FMCG, energy and utilities, finance and banking, healthcare,
manufacturing, public services, security and transport and logistics.
M2M Actionable Analytics focuses on delivering measurable business value,
using intelligent big data processing and real-time actionable analytics. It
SUCCESS
provides thorough information about the way in which customers are using
your M2M products. Additionally, it handles some issues related to quality
of service (QoS) within M2M operations, by helping discover which device
(or type of device) generates issues, revealing data patterns and trends, and
providing reports and analyses of anomalies.
Digital Services Platform allows CSPs to execute digital strategies and
expand their presence in the IoT. It allows switching from traditional,
expensive and multi-layered systems (often so complex that they block
innovation) to smooth integration of efficient cloud-based services.
The platform follows the collaboration life-cycle from establishing
partnerships, through managing capabilities, to service integration and
WHY COMARCH
assurance processes.
IoT Monetization Suite meets all the sophisticated needs of the modern
IoT world. The suite is based on four main pillars: M2M Actionable Analytics,
Billing of Applications (enables you to bill not only for connectivity, but
also for devices, applications and services), SLA Management (ensures the
highest quality of service for all the elements in the value chain) and Digital
Services Platform.
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BSS/OSS PORTFOLIO
nn Benefit from a “one-stop-shop” solution for M2M connectivity – execute M2M
nn Keep M2M costs in check and ensure KPIs are met, thanks to Comarch M2M
strategies independently of platform owners and their technologies thanks to a
Managed Services.
separate dedicated M2M connectivity management tool.
nn Improve your M2M services – perform bulk operations to deliver services to
nn Scale the solution to fit your needs – freely upgrade the modular platform
your customers and improve time to market for your services and those of
as your business evolves.
your partners.
nn Become a real-time operator – charge in real-time to instantly gain all costs
customers and partners, monitor your M2M business and troubleshoot any
and usage data for all your partners and customers, and benefit from the
issues thanks to real-time notifications, browsing of data usage, reports and
built-in resource and SIM management functionality to manage SIM cards
diagnostics.
in bulk mode.
SUCCESS
nn Increase efficiency of M2M-related business – activate a self-care portal for
IT Systems
of M2M Partner
Operator
- CSA
Existing
Systems
Front end Layer
Interface
Operator
- Account Manager
Operator
- Marketing
BSS/OSS PORTFOLIO
M2M PLATFORM
M2M Partner
Admin
M2M Platform
M2M
Dashboard
CRM - Partner
Management
Order
Management
Self Care
Trouble
Tickets
Reports
Statistics
SIM Management
Billing &
Revenue Sharing
BPM
Invoicing
Provisioning
SIM Inventory
Monitoring
Product Catalog
B2B Gateway
- web services
Logistics
AAA
Online & Offline
Processing
WHY COMARCH
Accounting
Back end Layer
DWH
Network
Connectivity
M2M Devices
Comarch M2M Platform – solution architecture
BSS/OSS PORTFOLIO
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BSS/OSS PORTFOLIO
M2M ACTIONABLE ANALYTICS
nn Measure your M2M business value by intelligently processing data col-
lected from your network, M2M/IoT devices, applications and other data
nn Offer the highest Quality of Service, by offering different SLA levels and
easily managing them in your M2M operations.
sources in real time.
nn Improve customer experience by understanding the cause of a service failnn Analyze data in real time for immediate action – switch from post-mortem,
offline data mining and analysis to a real time report and analysis tool that
ure, tracking patterns and trends, reporting and analyzing anomalies, and
notifying customers to improve their business and operational results.
can trigger actions as soon as an issue arises.
nn Start using your devices more efficiently – analyze how your M2M services
nn Combine current and historical data to see which M2M services your cus-
tomers are using, and how, in one consistent view.
are being used by connected devices, track the performance of those devices,
and visualize the movement of your equipment; use those inputs to improve
performance on your services, react to reduce inefficient use of devices.
SUCCESS
nn Understand how to adjust your M2M Services to your customer needs and
shape your company’s offer accordingly, by delivering valuable information
to business, sales and operational departments.
nn Generate revenues in new vertical markets by using M2M Actionable Analytics
for various use cases, such as asset tracking, fleet management, supporting
cities in planning street and transport networks, improving the use of energy
by providing data to smart utilities / monitoring systems, and more.
M2M / IoT Devices Environment
Probes
RAN
SCM
MSC
Streaming
Data Ingestion
Kafka
Data Stream
WHY COMARCH
Contextual Data Sources
Maps
Customer
Information
CUSTOMER
INTERACTION
MANAGEMENT
Action Triggering
& Execution
Network Environment
Actionable
Analytics
on Apache
Spark
Aggregated
Data on
Elastic
Search
Data
Management
Source Files
External
REST API
Data-as-aService
CUSTOMER
APPLICATION
Web-based
UI/Dashboard
Analytics-as-aService
Apache
Parquet
REST API
Kibana
Reporting
Net
topology
OSS / BSS APPLICATIONS
CUSTOMER SUPPORT
Comarch M2M Actionable Analytics - solution architecture
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BSS/OSS PORTFOLIO
Online Reports
Visualizations
CUSTOMER USER
Data Exploring
nn Become an active player in new verticals, such as Smart City, automotive,
nn Take full control of the flows between parties – control service and money
healthcare, electricity, etc. – by offering your unique capabilities to poten-
flows between parties with up-to-date, automatically generated service flow
tial partners.
and dependency diagrams for multi-cloud and multi-party digital services.
nn Find the right partners for your service (e.g. IoT suppliers or integrators) –
nn Simplify the service integration process – control all phases of services
use precise criteria to browse potential business and technology partners.
launch, down to individual elements and browse dependencies between
BSS/OSS PORTFOLIO
DIGITAL SERVICES PLATFORM
various service elements.
nn Operate as fast as your OTT partners expect – easily manage digital services,
coordinate distributed work and transform new service ideas into real ser-
nn Introduce customer experience management to digital services – use the
vices delivered to customers.
available information to measure how service faults impact multi-partner
Partners
Service Providers / Operators
App Stores
Provider of Integrated Services
SUCCESS
and multi-cloud services as well as your partners and customers.
Smart City Apps
Transportation Apps
Cloud Services
Digital Services Platform
Partners
Collaboration
Service
Management
Service
Assurance
Digital
Marketplace
Service
Onboarding
Service
Inventory
Integrated Services
Automotive Apps
Service Capabilities
Developers
Customers
Payment Providers
Existing Systems
and Capabilities
Network,
Infrastructure
WHY COMARCH
…
Value added:
Brand
Customers
Access to market
Comarch Digital Services Platform – functionalities
BSS/OSS PORTFOLIO
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BSS/OSS PORTFOLIO
IoT MONETIZATION SUITE
In response to the requirements of modern service providers, Comarch devel-
nn SLA Management – helps you ensure the highest quality of service for all
oped a comprehensive IoT Monetization Suite that meets all the sophisticated
the elements in the value chain, including device quality, application SLA,
needs of the modern IoT world. The suite is based on four main pillars:
connectivity SLA and more
nn M2M Actionable Analytics – a modern data analytics tool, customized for
nn Digital Services Platform – makes it easy to search for partners, lead them
M2M / IoT, which helps you measure the value of your business and react in
through the whole partner lifecycle, build product bundles and expose
real time to potential issues
them in an online marketplace more.
nn Billing of Applications – a billing system tailored to the needs of your M2M
operations. Enables you to bill not only for connectivity, but also for devices,
WHY COMARCH
SUCCESS
applications and services. Supports all business models (B2B, B2B2C, B2B2B)
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BSS/OSS PORTFOLIO
BSS/OSS PORTFOLIO
SALES & CUSTOMER MANAGEMENT
Customer Management helps communication service providers sell
more services, get closer to their customers and significantly reduce
customer churn. Pre-integrated with Comarch OSS/BSS suite, this
flexible solution enables telecoms to benefit from a single, 360-degree customer view and gain deep understanding of the customer
SUCCESS
base.
Online Self Care is a web self-service tool helping to provide end customers
with a convenient online self-management portal, where they can access
and edit their profile data and service subscription information, without the
help of a call center agent.
Sales Channel Management optimizes sales force efforts and
helps service providers increase sales. It enables the optimization of
WHY COMARCH
your sales force compensation plans and automate field sales with
Comarch Mobile Sales, to shorten and simplify the sales process.
Comarch Logistics Management allows to verify, control and automatione of the replenishment of stock levels at selling points.
BSS/OSS PORTFOLIO
17
nn Leverage a 360-degree customer view to deliver superior service across all
contact channels, including call centers, retail, self-service and more.
nn Engage customers through social media channels – lotteries, special offers,
coupons and rules for rewarding your best customers will maintain high
customer satisfaction levels and increase retention, sales and revenues.
nn Structure your marketing campaigns and introduce process-centric colla-
boration between front and back offices, sales and marketing, and business
nn Provide rapid and customized responses to incoming inquires and reduce
and technical departments, to boost operational excellence and increase
the cost of customer service, by empowering your clients with innovative
employee productivity.
and intuitive self-service tools.
nn Follow the intuitive customer view application to seize all sales opportu-
nn Handle all data with ease by transmitting it in a standardized form, based
nities effectively and make sure to reach the right customer with the right
on the TM Forum SID concept, and benefit from pre-built processes to sup-
offer at the right time.
port any industry-specific operations.
WHY COMARCH
SUCCESS
BSS/OSS PORTFOLIO
CUSTOMER MANAGEMENT
Comarch CRM for Telecoms – user interface
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BSS/OSS PORTFOLIO
nn Improve your customer experience by offering a convenient, “always-on”
communication channel.
nn Extend the system’s functionalities with an e-shop to empower you and
your customers with access to e-commerce tools and offerings.
nn Lower the costs of customer service by empowering your customers with
nn Offer your business customers the opportunity to manage and control
self-management tools: let them view and edit their personal data, browse,
telecom expenses, set rules and spending limits for employees and receive
activate and de-activate their services, perform payments and top-ups,
notifications when the limit is exceeded.
BSS/OSS PORTFOLIO
ONLINE SELF CARE
see their financial operations and documents, reports problems (trouble
nn Establish virtual hierarchies for business customers and delegate respon-
ticketing)
sibilities for managing costs and services to middle and lower management.
nn Enhance your marketing and sales with a direct marketing platform and
WHY COMARCH
SUCCESS
sales channel.
Comarch Self Care – user interface
BSS/OSS PORTFOLIO
19
BSS/OSS PORTFOLIO
SALES CHANNEL MANAGEMENT
COMMISSION & INCENTIVE
nn Plan your purchases more efficiently based on analyses generated by the
system and react to irregularities on the fly, thanks to accurate reports availnn Constantly improve commission policies to point agents in the right direc-
tion and customize commissions for top agents to motivate employees
and improve sales results.
nn Immediately post sales, point & payment result data for sales agents and
managers to review.
able directly in your email inbox or on mobile devices.
COMARCH MOBILE SALES
nn Speed-up order processing by enabling sales to register new contracts
directly from their mobile device, in both online and offline modes.
nn Let business users calculate commissions directly with a user-friendly
nn Automate your order processing to make it error-free.
algorithm configuration program.
SUCCESS
nn Conveniently introduce new service orders and service changes using
nn Automate commission allocation calculations with
a reliable data
mobile devices.
repository.
nn Easily check service availability, based on your network infrastructure in a
nn Flexibly define sales goals and assign agent positions in multidimensional
distribution channel structures to set sales goals for individual agents or
specific location, to instantly inform customers, which services they are able
to order.
sales teams.
LOGISTICS MANAGEMENT
nn Comprehensively manage purchasing, storage and sales of physical and
virtual products (telephones, modems, SIM cards, charge codes, virtual cou-
WHY COMARCH
pons, gift cards, etc.).
nn Reduce return management costs and enjoy efficient anti-fraud protection.
nn Automate the warehouse and delivery processes.
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BSS/OSS PORTFOLIO
nn Integrate with CRM to browse full customer data at any time and to auto-
mate order handling and service fulfilment.
nn Automatically send information about necessary installation visits to Field
Service Management systems.
BSS/OSS PORTFOLIO
After a thorough selection process we have chosen Comarch as a BSS vendor
for replacing our existing billing system as the solution proposed by the
SUCCESS
company was the best fit for our requirements. It has to not only support
contemporary but also future business models and market trends, with
a strong focus on customer experience. In addition to that we were impressed
by Comarch’s technical expertise and dedicated approach. We highly value
long term relationships with our business partners, and we see Comarch as
an agile organization that has a lot to offer for telecoms, especially in today’s
WHY COMARCH
digital services era.
Eric Figueras,
Vice President and CTIO at Síminn
BSS/OSS PORTFOLIO
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BSS/OSS PORTFOLIO
BILLING & CHARGING
Convergent Billing System is a high capacity, flexible and scalable serviceagnostic management system which can be used by service providers to
monetize services ranging from traditional telecommunications through
MVNO and M2M to modern digital services. It allows real-time charging for
any service type and facilitates the development of new business models
in cooperation with partners – a key element in elevating business in the
SUCCESS
digital world.
InterPartner Billing facilitates managing relations with domestic and
international business partners and supports various business models which
include revenue sharing, wholesale or roaming services. It allows to easily
exchange billing data and invoices and share revenue or cost information
WHY COMARCH
with third parties.
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BSS/OSS PORTFOLIO
nn Evolve your business with a proven tool trusted by over 20 communication
service providers worldwide.
nn Easily charge for any service, based on multiple factors such as time, bytes
and event content at any given time.
nn Increase business efficiency by using one flexible and accurate tool for
nn Increase customer satisfaction with flexible invoice-level discounts, and
billing, charging, rating, invoicing and money collection, regardless of the
automatic correction of your invoices (thanks to a powerful rerating tool to).
customer, market or service type.
BSS/OSS PORTFOLIO
CONVERGENT BILLING SYSTEM
nn Control digital services in real-time and ensure better control over service
Module.
nn Implement multi-sided business models including cooperation with con-
nn Facilitate pre-paid service management – define and generate vouchers
tent providers, OTTs, application providers, MVNOs or industry verticals and
and PIN codes using the flexible Comarch Voucher & Top-up management
launch new services on behalf of partners.
module.
SUCCESS
ports flexible definition and flow of mass processes.
usage for specific groups of subscribers thanks to a Service Controller
WHY COMARCH
nn Accelerate and simplify billing processes – the user-friendly interface sup-
BSS/OSS PORTFOLIO
Product
Managers
PRODUCT
MANAGEMENT GUI
Back
Office
Billing
Managers
IT
SYSTEM
MANAGEMENT GUI
Product Catalog,
Product Inventory
CUSTOMER
MANAGEMENT GUI
Convergent Billing System
Existing Systems
of the Operator
Data Access &
Management
Business Process Management & Workflow
Specification &
Offering
Management
Customer
Information
Management
Resource
Management
Reporting
Collection
Management
Sales Support
Billing Account
Management
Price
Management
Receivables
Management
Billing Inquiry
Dispute &
Adjustment
DMS Archive
Inventory
Product Catalog
Product Offering
Product Specification
Distribution Channel
Product Promotion
Product Offering Price
System
Configuration
Financial Data
Pricing Algorithm
Output
Definition
Service
Usage
Rating Element
Customer Bill,
Collections
Applied Customer
Billing Rate
Reports
ESB / Integration Bus
Product Instances
SUCCESS
Repository
MNP
Customer
Payments
G/L
Data
Warehouse
Printing
Data Processing
Rating & Pricing Processes
Product Lifecycle
Management
Product
Information
Publisher
Product / Service
Rating
Billing Processes
Bill Calculation
Output Formating
Transactional
Document
Production
Bill Format /
Render
Online Charging
BSS Mediation
WHY COMARCH
Multi-Service
Network
Fixed, Cable
IP, IMS, NGN
2G, 3G, 4G
Comarch Convergent Billing System – solution architecture
24
BSS/OSS PORTFOLIO
Central Log
Manager
Process
Scheduler
nn Achieve multi-dimensional convergence thanks to a single tool for han-
nn Take hold of the powerful Partner Management module with its multiple
dling voice, data, messaging, content services and others.
core features: agreement management, workflow processing, regulated
services support, dispute management, order handling, SLA auditing and
nn Manage any business models (interconnect, roaming, revenue sharing,
managed communication channels.
wholesale) and any contract type (bilateral, hubbing, revenue sharing,
nn Process limitless volumes of data, by using a flexible and fully scalable sys-
roaming, MVNO or content-based) with one platform.
BSS/OSS PORTFOLIO
INTERPARTNER BILLING
tem. Configure new services with ease using flexible customizable rating
nn Streamline billing management thanks to a built-in reconciliation process,
rules and aggregation levels.
manageable from Comarch InterPartner interface, as well as the powerful
rerating functionality (for correction) and automatic adjustment processing.
Partner
Management
Routing
Optimization
Revenue
Sharing
Partner
Self Care
Settlement Raports
Reconciliation
Roaming
Settlement
Reports
Operator’s
Subscriber
Prices & Prefixes
Management
Interconnect
Usage Date
Rating & Billing
Interconnent
Billing
SUCCESS
Voice and
Non-Voice
Services
Operator’s
Network
WHY COMARCH
Telco
Partners
Partner’s
Administrator
Telco Partner’s
Subscriber
Comarch InterPartner Billing – solution architecture
BSS/OSS PORTFOLIO
25
BSS/OSS PORTFOLIO
BSS TAILORED TO YOUR NEEDS
Smart BSS is a complete, pre-integrated solution allowing the comprehensive management of processes such as Request-to-Answer, Orderto-Payment, Usage-to-Payment, Request-to-Change, Termination-toConfirmation and Problem – / Complaint-to-Solution, via Customer
Management and Self-Care applications. It’s the perfect choice for
Tier-2 and Tier-3 telecoms, including internet, cable and satellite TV
providers, and MVNOs thanks to fast deployment and low costs. Tier-1
operators can also use it for managing business activity (such as M2M)
SUCCESS
or services targeted at various industry verticals.
B2B Solution focuses on critical problems related to B2B relationships
such as providing distinct selling strategies to companies of varied size
(small, mid-size and multi-national corporations – MNCs), delivering and
supporting large numbers of customized products and services, managing
service level agreements (SLAs) and handling complex fulfillment processes.
This solution supports multiple billing scenarios, such as split billing or
billing-on-behalf.
MVNO/MVNE Solutions tailored to MVNO (Mobile Virtual Network
WHY COMARCH
Operators) and MVNE (Mobile Virtual Service Enablers) business
models. They let MVNOs launch new brands quickly, and enjoy
increased ARPU, while for MVNOs it provides enough flexibility to
host multiple MVNOs on one platform and launch new ones for
cooperation in as little as six weeks.
26
BSS/OSS PORTFOLIO
nn Enjoy a single platform that combines CRM, billing, charging, product cat-
alog and service activation.
nn Improve the experience of both your customers and customer care teams
through web-based user interfaces and a 360-degree customer view created with a compact CRM module.
nn Charge, invoice and bill using a real-time rating functionality, manage
billing information and benefit from full support for AAA (Authentication,
Authorization, Accounting).
nn Easily create various product types, offers and specifications using a
built-in product catalog and shorten time to market with simplified order
nn Empower your customers with a convenient self-care portal and commu-
nicate through a built-in messaging functionality visible in it.
BSS/OSS PORTFOLIO
SMART BSS
nn Speed-up and automate data loading with batch loading of service usage
data from external systems and
management processes.
nn Manage your settlements with business partners – charge and invoice
voucher and top-up management functionality.
nn Simplify system maintenance and configuration with a user-friendly
administration console and run all kinds of required reports with easy-touse, built-in report and diagram templates.
SUCCESS
third-party services.
WHY COMARCH
nn Quickly generate and manage scratch cards and PIN codes thanks to the
BSS/OSS PORTFOLIO
Marketing
Managers
Product
Managers
IT Administrators
Back Office
SUCCESS
ADMINISTRATION CONSOLE
Call Center
Customers
CRM
IT Managers
SELF CARE
Product
management
Configuration
management
Customer
management
Trouble
ticketing
Account
management
Invoice
download
Mass
processing
Reports
Subscriptions
management
Ordering
Online ordering
Trouble ticketing
SMART BSS
Product
catalog
CDR processing
Reference Data
Rating
& re-rating
Payments
Inventory
management
Meta Data
Discounting
Transactions
Audit Data
XEE – integration layer
SOAP
Payment
Gateway
WHY COMARCH
Payments
Bank
SMTP servers
Financial
& Accouting
ERP
External Systems & Network Elements
Comarch Smart BSS – solution architecture
28
BSS/OSS PORTFOLIO
Credit Check
Network
nn Implement flexible business customer organizational structure and intro-
duce cost centers with customer care tools designed for multi-national
nn Link all sales channels to the same product catalog and order manage-
ment tools.
corporations and big enterprises.
nn Shorten time-to-market by employing the product and service catalog
nn Let customers manage their services with Corporate SelfCare focused on
business customer processes, to reduce customer service workload and
which drives the fulfillment process and ensures that no complex reconfiguration is needed for each new service introduction.
BSS/OSS PORTFOLIO
B2B SOLUTION
costs.
nn Provide product variant offers and customized products (standardized
nn Define and monitor service-level agreements (SLAs) in the context of actual
products or business processes.
variants for Small & Medium Business clients and customized offers for
Large Enterprises).
nn Proactively monitor and analyze the quality of your business services and
WHY COMARCH
SUCCESS
resolve service problems before they result in customer complaints.
BSS/OSS PORTFOLIO
29
BSS/OSS PORTFOLIO
CRM for Telecoms
Corporate Self Care
Convergent
Billing
BSS Mediation
NG Service Fulfilment
Networks
Partners
WHY COMARCH
SUCCESS
Product
Catalog
Application Integration Framework
Customer Order Management
SLA Monitoring
Enterprise Systems
Comarch B2B Solution – solution architecture
30
BSS/OSS PORTFOLIO
MVNO SOLUTION
MVNE SOLUTION
nn Launch an MVNO business within months – pre-configured sets of processes
nn Host any number of MVNOs on a single MVNE platform.
and scenarios, specially adjusted to the MVNO’s needs, such as non-telecom
integrators.
nn Extend your business to additional MVNOs easily and without risking
configuration errors, thanks to a user-friendly interface that lets you service
nn Increase ARPU thanks to better service availability – enable rapid realiza-
BSS/OSS PORTFOLIO
MVNO/MVNE SOLUTIONS
multiple MVNOs simultaneously.
tion of competitive marketing strategies in terms of pre-paid and post-paid
pricing.
nn Launch a new MVNO in full, in as little as six weeks, thanks to a pre-configured
set of processes and scenarios, adjusted to the MVNE business reality.
nn Benefit from a range of sales / marketing tools – easily build and maintain
nn Individualize pricing and define competitive marketing strategies for each
MVNO, thanks to convergent billing with a personalized product catalog.
nn Create unique tariff plans for selected customer segments.
nn Manage the database of all your hosted MVNOs with a dedicated CRM
nn Benefit from implementing in a Managed Services model to shorten time-
module.
to-market and optimize infrastructure costs.
SUCCESS
customer relations with dedicated CRM and SelfCare tools.
nn Integrate with MVNOs’ systems easily – the system offers two independent
ways of integrating with your MVNOs’ systems (API and web services using
the B2B Gateway), providing immediate access to information about new
customers and contracts with partners registered in the system, and the
WHY COMARCH
opportunity to service them immediatel.
BSS/OSS PORTFOLIO
31
BSS/OSS PORTFOLIO
FUTURE-PROOF OPERATIONS
NFV/SDN enables telecom operators to introduce the new disruptive
SUCCESS
technology, while leveraging their existing OSS (and BSS) infrastructure.
Customer-Centric OSS facilitates switching a network management
perspective from network resources to customer experience.
Self-Organizing Network lets you achieve automation of your network
management and align it with your business goals, by employing the OSS
WHY COMARCH
service layer together with ‘plug & play’, ‘self-optimization’ and ‘self-healing’
SON paradigms.
32
BSS/OSS PORTFOLIO
Software
Defined
Networking
(SDN)
coupled
with
Network
Function
Virtualization (NFV) are new disruptive technologies that provide ways for telecoms to innovate. SDN and NFV carry the promise of lower OPEX and CAPEX,
allowing you to unleash innovation in the service and application domains, thus
For customers this means a better experience; for CSPs it translates to new business and increased customer loyalty.
VIRTUALIZED, REAL TIME OSS
leading to better monetization of network investments.
To perform this transformation, you need to understand the network and to see
The idea behind SDN/NFV is that this new technology enables telecoms compa-
it in an end-to-end mode. This is a job for virtualized OSS functions, which can
nies to transform network nodes into micro-datacenters that can host not only
be co-hosted with VNFs and applications at the network nodes, thus becoming
a software implemented network function (Virtualized Network Function) but
a real-time part of the network.
also customer applications. In this way, the network can be transformed into a
distributed platform that can dynamically re-shape itself to better service cus-
BSS/OSS PORTFOLIO
NFV/SDN
OPEN PLATFORM
needs.
To realize the idea of smart, virtualized, software-defined networks, you need to
implement open platforms that OSS functions can be plugged into and that can
be combined with smart algorithms provided by many different vendors and
contributors. Open-source frameworks / platforms enable collaboration and fair
competition between plug-in providers.
SUCCESS
tomer applications and allocate its resources according to customer application
THIS IDEA IS PRESENT IN:
nn Comarch Network Inventory – for an end to end view of the network with a complete topology.
nn Comarch Service Inventory – to provide insight into the customer service view of the network, thus letting a controller make customer-centric decisions.
nn Comarch NG Service Assurance with SQM and CEM – to enable the SDN controller to pro-actively reshape the network and provide good quality of service, and
even implement an SON self-healing function.
nn Comarch NG Network Planning – to plan the physical infrastructure in accordance with the virtual network’s needs in a cost-effective way.
BSS/OSS PORTFOLIO
33
WHY COMARCH
nn Comarch NG Service Fulfillment – to translate customer orders for VPN/ M2M-specific vertical services into orders for virtual networks.
BSS/OSS PORTFOLIO
SELF-ORGANIZING NETWORK
nn Assure that network management automation is aligned with your busi-
ness goals, by employing the OSS service layer.
nn Leverage the customer-focused OSS Suite for orchestrating Self-Organizing
Network functions.
functions.
nn Automate the tuning capability based on KPIs that measure customer-ori-
ented efficiency.
nn Gain control over “plug & play” functions by leveraging high-level OSS net-
nn Employ automation in a step-by-step manner – since you can test and
work planning tools and service inventory as criteria for low level network
trust algorithms before letting them run, there is no need for a “big bang”
integration algorithms.
installation.
nn Align self-healing and self-optimization SON functions with customer expe-
rience improvement goals thanks to the SQM and Service Assurance tools.
nn Achieve true automation based on the comprehensive view of a multi-ven-
dor network and technology-agnostic service layer provided by Network
Inventory & Service Inventory systems.
WHY COMARCH
SUCCESS
nn Define observable customer-centric criteria for Self-Organizing Network
34
BSS/OSS PORTFOLIO
nn Use SOA for a multi-vendor, multi-technology network to employ the best
possible SON algorithms.
CONGESTION MANAGEMENT / NETWORK UPGRADES
on customer experience. In this way, CSPs will be able to introduce pro-active
network management and limit the number of customer complaints. The es-
The ultimate goal of costly network upgrades lies in providing a better service
sence of this approach is in switching from network-centric fault management
for end customers. When solving network congestion problems, beside pure
and performance management systems towards customer-centric service assur-
technical parameters, customer perception of network performance is a critical
ance and service quality management systems.
factor that should be measured and taken into account. The process requires a
high level of network management automation, which is needed to implement
BSS/OSS PORTFOLIO
CUSTOMER-CENTRIC OSS
SERVICE FULFILLMENT
a strategy of agile network development based on customer demand, and to
limit the costs of infrastructure transformations.
SERVICE QUALITY MANAGEMENT / ASSURANCE
Customers expect their services to be introduced quickly, and to be innovative
and exciting. The OSS system should be a platform that boosts service innovation, through leveraging product and service catalog-driven fulfillment processagainst OTT companies. This requires modifying the OSS into a platform that
the network must also be taken into account. Therefore it is essential that service
enables telecom operators to compete / collaborate with these significant mar-
providers can easily correlate various technical parameters with their influence
ket players.
WHY COMARCH
Service quality cannot be based solely on technical KPIs, as the customers’ view of
SUCCESS
es. The strategy of service innovation also requires redefining a CSP’s positioning
BSS/OSS PORTFOLIO
35
BSS/OSS PORTFOLIO
INTEGRATED ASSURANCE
Customer Experience Management provides insight into customer aspects
of service management, playing the overarching role for service monitoring,
SQM and fulfilment metrics.
Service Quality Management enables monitoring of service quality by
SUCCESS
leveraging the translation of resource centric KPIs into customer service
centric KQI based on service inventory and service catalog data and TMF:
CFS-RFS-R model.
Next Generation Service Assurance transforms traditional network-centric
fault management into a customer-centric assurance solution. The system
enhances customer service pro-activeness, by allowing early detection of
network problems and enabling the calculation of customer service impact
based on the service models from service catalog and inventory systems.
WHY COMARCH
OSS/BSS Data Analytics processes data gathered from the
telecommunications network (the key customer touchpoint) in real time,
combines it with information from other OSS/BSS systems and aggregates it.
By correlating data from all these sources, you get a comprehensive, real-time
analysis. The system effectively helps you improve the overall Net Promoter
Score (NPS) or Customer Satisfaction (CSAT), as it takes into account the real
customer experience when using a given service provided by the network.
36
BSS/OSS PORTFOLIO
nn Validate and steer your marketing decisions regarding service packaging
nn Optimize your network investments
and eliminate over-investment
and marketing campaigns, and increase your revenues thanks to informa-
in lower priority areas. Based on the information about customer behavior
tion about customer preferences.
and customer-related issues, you can plan your network investments efficiently and avoid outages in the highest revenue areas (hotspots).
nn Improve customer satisfaction and decrease churn by being able to pernn Become pro-active in managing customer relations – monitor potential
sonalize your offers, understand customer behavior and become proactive
in fulfilling the needs of your clients.
BSS/OSS PORTFOLIO
CUSTOMER EXPERIENCE MANAGEMENT
customer experience issues in the network and enable your customer service representatives to contact your customers proactively upon detection
of incidents, even before a complaint is made.
Data consumers
Hardware
Platform
Marketing
Trend
analysis
Customer-care
Batch
analysis
Near
real-time
analysis
Internal customers
(e.g. planning)
Business Partners
(B2B)
Subscribers
(B2C)
Regulators
SUCCESS
Management
CxOs
Service
Operation
Center
Visualization
Real-time
analysis
Analytical Models
Web
Dashboards
CPU
In-memory DB
Orchestration
Sandbox
Administration
panel
Data persistency layer
Memory
Thick
client
SQL
Big Data Engine
(Hadoop)
Standard DB
Reporting
Storage
SQL
SNMP
CLI
Webservice
WHY COMARCH
Mediation
Files
(text, binary)
Raw data
export
Other
protocols
Data sources
Probing systems
(Pasive, Active, DPI)
OSS data sources
(Network/Service Inventory, Performance Management, SQM,
Service Fulfillment, SLA Management, Trouble Ticketing, Outages)
BSS data sources
(CRM, Billing,
Customer Surveys)
Social
Context
Other data
sources
Comarch Customer Experience Management – solution architecture
BSS/OSS PORTFOLIO
37
BSS/OSS PORTFOLIO
SERVICE QUALITY MANAGEMENT
nn Monitor services implemented on heterogeneous multi-vendor, multi-do-
is enabled through trend analysis and prediction capabilities. Thanks to
main networks and delivery platforms serviced by partners. The system also
pre-integration with NG Service Assurance you can also benefit from a qual-
lets you easily monitor and manage the quality of digital services delivered
ity of service (QoS) threshold alarm mechanism, which allows alerts to be
through complex value chains.
raised early enough to prevent customer incidents.
nn Get an insight into customer perception of service quality by transforming
nn Optimize your network investments by pinning down customer QoS issues
network-centric KPIs into customer service-centric KPIs/KQIs that take into
to an underlying network KPI and identifying network bottlenecks. By pre-in-
account how different services are being implemented on the network, and
tegrating the solution with NG Network Planning you can create a closed-
what their requirements are regarding network performance.
loop system, which detects network congestion, identifies the network areas
that should be optimized, and can monitor the results of such optimization.
nn Prevent customer service degradation pro-actively and protect custom-
SUCCESS
ers from experiencing service quality deterioration. This kind of pro-activity
Customer Facing
Services
KQIs
S
KQIs
CDRs
BlackBerry
BB Retail
xDRs
BB Enterprise
S
Resource Facing
Services
S
KQIs
KQIs
KQIs
KQIs
BB Configuration
Transport
Customer
infrastructure
KQIs
Specific
Configuration
KQIs
Generic
Configuration
KQIs
KQIs
UTRAN
GERAN
KPI
WHY COMARCH
KPI
Network
Resources
BSC
BlackBerry RIM
Platform
Raw
Counters
Authorization
Server
Raw
Counters
BTS
BTS
BTS
BTS
Raw
Counter
Raw
Counter
Raw
Counter
Raw
Counter
Comarch Service Quality Management – solution architecture
38
BSS/OSS PORTFOLIO
nn Automate service assurance processes with a modern customer-oriented
nn Automatically find problem root causes, and enrich events with advanced
OSS tool.
information (such as business impact calculated with the use of an external
system’s information).
nn Shorten problem resolution times thanks to advanced alarm reduction, as well
nn Assign priorities to tasks based on business criteria (SLA violations, impact
as correlation and automation of manual processes of NOC and SOC teams.
on VIP customers etc.) thanks to automated business impact analysis.
BSS/OSS PORTFOLIO
NEXT GENERATION SERVICE ASSURANCE
nn Improve service quality and customer experience thanks to pro-active
monitoring of service performance KPIs based on integrated Service Quality
Management.
Next Generation Service Assurance
3rd Party
Systems
Proactive TCE
Service Monitoring
(service impact calculation)
SUCCESS
Common Operators GUI
Service Quality Management
Treshold Crossing Events
KQIs
Service Model &
Propagation Rules
Customer Care
Fault Management
SLA Monitoring
Qualified Events
Correlation Rules
Firefly
Correlation Engine
Regular events
Known-Event
DataBase
Unknown
Events
Trouble Ticketing
OSS Mediation
Filtering Rules
OSS Mediation
Network KPIs
NMS
EMS
Event Sources
Network
Performance
Systems
WHY COMARCH
Network
Probing
Events
Events
3rd party
Raw Statistics
Comarch Next Generation Service Assurance – solution architecture
BSS/OSS PORTFOLIO
39
BSS/OSS PORTFOLIO
nn Win internal user support for customer-focused transformation. Comarch
nn The analysis results can be used to trigger specific actions that relate to var-
OSS/BSS Data Analytics can support use cases addressing the needs of a
ious customer touchpoints. These include marketing, setting up priorities
broad audience, ranging from business-focused departments (such as mar-
for network planning, and automated solving of device or network prob-
keting or customer care) to network engineering departments (for example,
lems. In this way telecoms companies can improve customer experience
network operations or network planning).
pro-actively, meaning that they are able to address a potential customer
experience issue before the customer contacts one of the other touchpoints
nn Visualize results of the analysis in the manner best suited to the needs of
to complain.
your data consumers. Results of the analysis can be presented using built-in
web dashboards, focused on specific use cases (e.g. Roaming Monitoring
nn As the network is the main touchpoint for a telecom operator’s customer,
and VIP monitoring), or generic, easily configurable BI-like web dashboards.
the correlation of network performance with customer related data can
positively influence NPS and CSAT scores.
SUCCESS
DASHBOARD
& REPORTING
Customer
Profiles
DATA
MONETIZATION
BUSINESS/
OPERATIONS
SUPPORT
Reporting &
Visualization
Data
Anonymization
Insights Delivery
& Visualization
Action
Triggering
360° CUSTOMER
VIEW
Business Value
Outputs
MULTI-CHANNEL
NOTIFICATION
Actionable Insights
Real-Time
Big Data Processing
Real-Time
Actionable Analytics
Detailed Data Store
Aggregated
Data Store
OSS
Environment
Network
BSS
Environment
KPI
RAN
Probes
Models
Indicators
Alarms
OSS/BSS Data Analytics
40
BSS/OSS PORTFOLIO
CRM Data
Rated Events
Data Source
Feed
WHY COMARCH
Streaming Ingestion
BSS/OSS PORTFOLIO
RESOURCE PLANNING & INVENTORY
Network Inventory stores complete information about network
resources and presents you with a view of the current, historical and
future state of your network. The system facilitates network resource
management for multi-vendor, multi-domain fixed and mobile
networks, supporting RAN, copper, fiber, and cable-based access
networks.
Next Generation Network Planning enables telecom operators to
manage telecom network planning, design and optimization processes,
SUCCESS
comprehensively and efficiently. Enabling process-orchestrated planning,
the system paves way for optimizing network investments, so that they
provide real business value.
Configuration Management enables the automation of network
configuration management and can be implemented as part of a
broader solution for network planning and upgrading
WHY COMARCH
(Comarch NG Network Planning).
Network Consolidation for M&A helps telecoms organize and streamline
network planning and consolidation processes efficiently in merger and
acquisition (M&A) projects. The solution is built of various components from
Comarch’s next generation OSS portfolio.
BSS/OSS PORTFOLIO
41
BSS/OSS PORTFOLIO
NETWORK INVENTORY
nn Get an end-to-end view of multi-vendor, multi-technology networks – the
nn Benefit from an ‘Umbrella OSS’ model with Network Inventory as the “heart”
system represents the same equipment and connections in several layers,
of the Comarch OSS Suite, providing the information for all other modules
with technology-specific information included in the dedicated-generic layer
(Planning & Design, Configuration Management, Fault Management, Service
providing a consistent view of the network without an information overflow.
Quality Management, Customer Experience Management, and Business
Process Management)
nn Reduce network operating cost – thanks to a single consistent view of the
nn Reduce operational costs thanks to a single database and interface – all
network you can increase business efficiency and decrease operational costs.
Comarch OSS modules utilize the same inventory database, which leads
nn Improve utilization of existing resources – use your up-to-date, cross-do-
to efficient data processing and reduction of operational costs due to the
main network inventory as a basis for network investments, allowing the
elimination of lots of dedicated interfaces.
efficient utilization of existing resources and planning of new ones which
nn Combine NFV/SDN and technologies in a single ‘Umbrella’ interface
thanks to the future-proof architecture of Comarch OSS, which is already
nn Increase the efficiency of service assurance – the system supports network
integrated with the NFV/SDN framework in the inventory, planning, config-
assurance tools in topological correlations and allows recognition and trou-
uration and assurance areas.
bleshooting of the root cause of failures in the most efficient way.
Services
WHY COMARCH
SUCCESS
are profitable from the business perspective.
Resources
Integrated network & service Inventory
42
BSS/OSS PORTFOLIO
nn Comprehensively and efficiently manage network planning, expansion
nn Cut operational costs due to integration of industry standard tools into one
and optimization processes (the system supports GSM/UMTS/ HSPA/LTE
ecosystem featuring automated synchronization mechanisms.
technologies in the mobile domain, as well as IP, MPLS, SDH and PDH in
nn Easily manage your network configuration thanks to a configuration man-
the fixed domain).
agement module.
nn Optimize and simplify the network planning process thanks to a compre-
hensive view of current network configuration, as well as planned modifi-
nn Avoid over-investing in your network – the system exchanges data and
cations; have your physical and logical elements, as well as network perfor-
alarms with SQM/CEM tools for quality-driven triggering of optimization
mance data integrated in a single, common inventory database.
processes.
BSS/OSS PORTFOLIO
NEXT GENERATION NETWORK PLANNING
nn Make your network ready for future technologies – model alternative sce-
SUCCESS
narios for the simulation of SON mechanisms.
Northbound Interfaces
Next Generation Network Planning
3rd Party Systems
Process Management
Automation
Engine
RAN
Module
Additional
Modules
Fixed Access
Network Module
Transport Network Module
Inventory
Management
Geographical
Visualization
Reporting
Core Network Module
Automated Configuration Management
Network Provisioning
WHY COMARCH
Auto Discovery & Reconcilliation
Core
Network
Fixed Access
Network
RAN
Network
Transport
Network
Network Environment
Comarch Next Generation Service Planning – solution architecture
BSS/OSS PORTFOLIO
43
BSS/OSS PORTFOLIO
CONFIGURATION MANAGEMENT
nn Save costs of network operations thanks to automating the process of man-
nn Shorten the planning to configuration management process by auto-
aging the configuration of a multi-vendor, multi-domain network.
mating the translation of high level network planning to vendor specific
reconfiguration.
nn Configure both mobile and fixed networks in one system, enabling effinn Make sure you are ready for future network technologies by using flexible
cient Fixed-Mobile Convergence and eliminating technological silos in your
IT architecture.
network modelling mechanism and configuration templates.
nn Easily configure vendor-specific network elements by pre-integrating with
nn Shorten the time needed to provide good customer experience for net-
Network Inventory.
work-based services by pre-integrating the system with NG Network
Planning, which enables the implementation of a closed-loop process: plan,
upgrade, verify, re-plan.
SUCCESS
Plan
Planning Tool
+ Inventory
Configuration
Management
Reconciliation
WHY COMARCH
Verify
Configure
EMS / NMS
Service Inventory Management concept
44
BSS/OSS PORTFOLIO
BSS/OSS PORTFOLIO
NETWORK CONSOLIDATION FOR M&A
nn Plan your target network before gaining M&A approval – thanks to the
built-in data access rights management functionality, it is possible for
Comarch to migrate and operate on data from both sides of the M&A process,
while isolating the sensitive data until receiving approval from the authorities.
nn Speed-up M&A-related operational activities – as you select sites and plan
MNO 1 IT
Partner
MNO 2 IT
Partner
Restricted
communication
the target network in advance, you can begin operational activities right after
the M&A is officially approved. A further consolidated rollout process can be
provided in a unified, controlled manner.
nn Customize your network planning workflows thanks to easily configurable,
MNO 1
Due diligence
MNO 2
built-in business processes, used to orchestrate the target network planning
nd
t
con
and transport planners’ decisions with their results in the form of convenient
nn Measure the results of your network consolidation and its progress with
configurable KPIs.
nn Synchronize all M&A activities with legacy OSS tools, thanks to a built-in
t
rac
reports or views. Take a look at your network using the geographical view.
SUCCESS
Aa
ND
nn Get a consistent view of your network planning processes and browse radio
ND
A
which allows a constant and clear overview of consolidation process.
Consulting
workflow. The management can easily track and report process milestones,
Optional:
Law Company
auditing solution
Au
d
it
Comarch
“trusted 3rd party”
mediation module.
Comarch acting as a trusted third party
in a network consolidation process
WHY COMARCH
nn Plan any network in any technology – including radio technologies (2G/3G/4G)
and market-used logical and physical transport layers.
nn Easily extend to other Comarch OSS modules as your needs change –
e.g. with Comarch Configuration Management to provision changes directly
on network resources.
BSS/OSS PORTFOLIO
45
BSS/OSS PORTFOLIO
SERVICE DESIGN & FULFILLMENT
Product Catalog simplifies IT architecture and accelerates launching new
products by providing a single platform for managing product catalogs and
life cycles. The system allows businesses to digitally process product offers and
specifications and define product relationships for stand-alone and bundle offers.
Omnichannel Order Management is a fully automated, end-to-end
fulfillment solution operating from customer order capture through service,
network provisioning and activation to customer billing. This fully catalogdriven and highly configurable tool allows introducing new offers or bundles
SUCCESS
in a matter of days instead of months.
Next Generation Service Fulfillment supports the complete telecom
service fulfillment process: creating the customer service, modeling it,
and then orchestrating network operations. It helps CSPs automate telecom
service fulfillment and delivery, and reduce time to market, thanks to
employing the catalog-driven fulfillment concept.
Field Service Management schedules, staffs, manages, and supports the
field workforce. It automates tasks-resource matching based on technician
WHY COMARCH
calendar availability, skills, location and configurable scheduling criteria.
Service Inventory enables managing the network from the service
perspective. When integrated with Product Inventory (through
the north-bound interface) and with Network Inventory (through
the south-bound interface), it provides an end-to-end view of the
network, services and products.
46
BSS/OSS PORTFOLIO
nn Design & manage all product offers and specifications through one user-
nn Effortlessly update versions of product or offer specifications with the con-
friendly platform built on easy to use web user interfaces that will improve
figuration repository.
efficiency, save time and reduce costs.
nn Optimize your project management through the integrated project funcnn Use the central rules repository & evaluation, and the unified interface for
tion providing users with a holistic overview of changes performed to
order capture in all sales channels to improve offer quality and consistency.
publishing processes, ongoing activities and environments used for deci-
BSS/OSS PORTFOLIO
PRODUCT CATALOG
sion-making processes.
nn Create new product specifications, based on similar content through the
nn Customize the interface and freely use perspectives, customize the
unique inheritance mechanism to streamline your product catalog.
Comarch Product Catalog display to each user’s role and let the user further
nn Control your products’ and offerings’ lifecycles, – and manage the design,
personalize their widgets.
definition, publication and retirement of products, offers and other related
SUCCESS
processes.
Sales Channels
CRM
Self Care
Dealer Care
Order Capture
Order Capture
Order Capture
Order
Management
Customer Order
Orchestration
Customer Order
Distribution
Customer Order
Tracking &
Management
Customer
Order Lifecycle
Management
Product
Inventory
Product Catalog
Designer
Publisher
Sales Support
Product Offering
Manager
Product Information
Publisher
Cart Manager
Sales Network
Manager
Product Information
Repository
Recommendation
Engine
Product Instances
Product Specification
Manager
Quotation
Engine
Pricing Algorithms
Specification Manager
Product
Configurator
WHY COMARCH
Product Lifecycle Management
Pricing Algorithms
Billing System
Service Catalog
CFS Specification
Service Fulfillment Execution
Service Catalog and Fulfillment
Comarch Product Catalog – solution architecture
BSS/OSS PORTFOLIO
47
BSS/OSS PORTFOLIO
OMNICHANNEL ORDER MANAGEMENT
nn Shorten time to market by employing a central product and service cata-
nn Benefit from seamless integration of business & technical process ele-
log, which drives the order management process and assure that no com-
ments based on the TMF SID model to reduce costs of integration and
plex reconfiguration is needed for each new product introduced.
support both fully automated and manual sub-processes within one end
to end process.
nn Automate your Order to Cash processes and effortlessly speed up service
nn Boost your creativity with optimized BSS/OSS architecture, and transform
delivery.
your ideas into market services: focus on innovation instead of administra-
SUCCESS
tion and be first to launch breakthrough innovations onto the market.
Partners
Direct Sales
CSRs
Customers
CHANNELS
CRM
Partner Store
Mobile App
eShop
Self Service
REST API
...
OMNICHANNEL ORDER MANAGEMENT
Customer Order Management
Product Inventory
Service Catalog
Service Order Management
Service Inventory
WHY COMARCH
Product Catalog
Warehouse
Shipping
Installation
Network
Comarch Order Management - solution architecture
48
BSS/OSS PORTFOLIO
nn Increase the creativity of product/service managers and let them easily
nn Align service offerings with network capabilities, thanks to centering the
assemble new services, thanks to reusing pre-defined service components –
service fulfillment process around integrated product & service catalogs.
the solution is based on the TMF SID:CFS-RFS-R model, so system operators
Achieve true customer centricity – the solution inspires a shift of the core
can easily define new services directly in the service catalog, without having
competence from network operations to customer service innovation.
to understand the technical aspects of the employed SOA technology.
nn Increase business efficiency and cut costs thanks to service fulfillment
nn Improve time to market for convergent offerings (including digital and
BSS/OSS PORTFOLIO
NEXT GENERATION SERVICE FULFILLMENT
automation.
content-augmented services) regardless of the underlying technology,
thanks to the ability to build services from pre-defined components man-
nn Lower the TCO, as a result of automating the service fulfillment process.
aged in the service catalog.
nn Quickly and easily integrate third party service components, existing legnn Shorten product lifecycles thanks to the service fulfillment process being
Customer
Facing
Services
Customer
Resource
Facing
Services
Network
SUCCESS
as an integration hu
Service Fulfillment
Service Assurance
CRM
CRM
Capture customer
needs
Calculate customer
service impact
Identify what technical
services are required
Identify impacted
technical services
Allocate resources
Identify faulty
resources
WHY COMARCH
based on a central product & service catalog.
acy systems and the service infrastructure thanks to using Service Inventory
Resources
Comarch Next Generation Service Fulfillment - solution architecture
BSS/OSS PORTFOLIO
49
BSS/OSS PORTFOLIO
FIELD SERVICE MANAGEMENT
nn Optimize costs of field service thanks to well-informed allocation of
nn Boost sales by offering the customer additional services during a technical
resources, based on their current physical location and competences and
visit.
save on fuel costs with optimized route planning.
nn Improve customer satisfaction as a result of heightened service efficiency.
nn Decrease dispatcher workload and reduce the use of phone and paper by
nn Increase revenues and shorten time to market by increasing the number of
providing your field engineers with remote access to the system via FSM
Mobile.
installations per day and ensuring service activation in real time.
...
Fulfillment Partner System 3
3rd Party Fulfillment
Partners
Provisioning
(Conexon)
Convergys Infinys
(orders for existing customers)
WB Order Service
(new customer order entry app)
Truck Roll Closure
(for closing work orders remotely)
SVT
(signal quality check)
SUCCESS
WB CSRs
XML Agent
Order API
WHY COMARCH
Field Techs
Dispatchers
Comarch FSM
Orders and Tasks
FSM Inventory
Resources
Reporting
Time Management
Automatic Dispatcher
3rd Party
Fulfillment
Partners
Comarch Field Service Management – solution architecture
50
BSS/OSS PORTFOLIO
nn Bridge the gap between the network and the services, thanks to the sys-
nn Gain better control over the costs of network development and maintenance.
tem‘s pre-integration with Product Inventory and Network Inventory.
nn Improve the execution of service orders regarding updates and / or terminn Correlate services with matching network resources thanks to a top-down
nation thanks to the information about existing services.
and bottom-up view of your network and services.
nn Shorten time-to-market and lower costs of delivering new services to
nn Improve customer experience by easily calculating the impact of net-
BSS/OSS PORTFOLIO
SERVICE INVENTORY
the customer by pre-integrating with Service Catalog (service fulfillment
work-related problems on customer services and propagating alarms, as
automation).
well as facilitated service monitoring and service quality management
RFS
Service
Template
CFS
Product
SLA
WHY COMARCH
RFS
Template
SUCCESS
processes.
Customer
Resources
Comarch Service Inventory - solution overview
BSS/OSS PORTFOLIO
51
BSS/OSS PORTFOLIO
PROFESSIONAL SERVICES
Business Consulting – we work with your experts to optimize and automate
business processes in your company and increase effectiveness in OSS and
BSS areas, by eliminating redundancies and rethinking IT architectures.
BSS/OSS Transformations – end-to-end handling of even the most
SUCCESS
complex, multi-country transformations ensures simplification and
standardization of processes and systems according to TMF Frameworx.
Managed Services – help you improve business process efficiency and
WHY COMARCH
decrease costs without compromising on process quality.
End-to-end Project Delivery – covers requirement analysis and solution
design, system implementation and integration, migrating data, delivering
comprehensive maintenance and support, as well as thorough training for
system administrators and users.
52
BSS/OSS PORTFOLIO
nn Supporting telecommunication business transformations by optimizing
nn Breaking down operational barriers – increasing enterprise performance
processes and improving the efficiency of your overall business and IT envi-
and agility, process integrity, TCO optimization and simplifying integration
ronment specializing in: Network Planning & Design, RAN Optimization,
within IT and business domains.
Umbrella Configuration Management, Service Fulfillment Automation,
SUCCESS
nn Maximizing the business benefits of implementing Comarch software.
WHY COMARCH
Consolidation of Product Management and BSS/CRM.
BSS/OSS PORTFOLIO
BUSINESS CONSULTING
BSS/OSS PORTFOLIO
53
BSS/OSS PORTFOLIO
BSS/OSS TRANSFORMATIONS
nn Strategic advice in the field of consolidating OSS/BSS and multi-country
nn Rethinking the IT architecture and redesigning product and service
operations, optimizing resource management and business processes
modelling across the OSS/BSS domains, based on TMF Frameworx (SID,
related to new technology rollouts and current market needs.
eTOM, TAM), proven methodologies of product modeling and recommendations of other leading industry organizations, such as NGMN and ETIS.
nn Transforming your corporate/business customer market by offering uni-
fied communications and meeting the needs of flexible contracting and
nn Redesigning service fulfilment and operations based on the concept of
self-service across multi-country organizations; this also includes ensuring
a centralized product and service catalog to deliver customer service in
a unified experience across multi-technology, multi-service offerings.
a real-time mode, and speed up time-to-market for new services by implementing a “One Company – One Service” idea (the ability to copy product/
nn Turning BSS into a new business enabler (Cloud, M2M, etc.) to support new
service models across the whole company, including multiple countries).
business models while securing the independence of telecom operators in
WHY COMARCH
SUCCESS
the value chain and letting them monetize their assets, such as connectivity, security, unified services and payments. nn OSS/BSS Managed Services – transformations that aim to optimize TCO,
enable new services and more.
nn End to end system delivery and maintenance – high standards of project
responsibility: business KPIs/KQIs included in the contract, a single point of
nn Infrastructure outsourcing and hosting – Comarch’s Data Center locations
allows us to offer full laaS(infrastructure as a service) solution models.
contact/responsibility.
nn Seamless migration from black box outsourcing towards fully managed
the efficient execution of defined procedures.
SUCCESS
tions to increase business and operational agility.
processes – process logic and third party systems and solutions to support
WHY COMARCH
nn BSS/OSS transformations – including legacy IT environment transforma-
BSS/OSS PORTFOLIO
MANAGED SERVICES
BSS/OSS PORTFOLIO
55
BSS/OSS PORTFOLIO
END-TO-END PROJECT DELIVERY
nn Initial analysis and consulting: defining business requirements and project
goals, analyzing systems and processes already in place, defining a system
nn Maintenance: incident & problem resolution, setup and configuration of
upgrades and updates, proactive monitoring of system parameters.
replacement / modification plan, designing the final picture of architecture
nn Operational support: helpdesk service, consultancy services.
and interfacing.
nn Proposing organizational changes: specifying the organizational structure
and enforcing it efficiently within the project, including third parties, pre-
nn Technical support: software updates and upgrades, change request design,
development and delivery, benchmarking.
paring risk management procedures, designing and proofing test procedures and switch-over procedures.
nn Professional training and best practice exchange: operational courses
delivered to system users, advanced configuration courses for administrann Solution design, implementation and integration: identification and veri-
solution design, proof of concept, solution configuration, integration, first
instance tests, user acceptance test, solution rollout, knowledge transfer.
WHY COMARCH
SUCCESS
fication of business needs, translating business needs into IT requirements,
56
BSS/OSS PORTFOLIO
tors and local supervisors, courses and materials (including multimedia) for
trainers.
BSS/OSS PORTFOLIO
With a modern and innovative OSS portfolio, Comarch has repeatedly
demonstrated strong and reliable business partnering with Vodafone.
SUCCESS
Comarch has provided high quality COTS products, coupled with their
impeccable services to implement solutions on time and within budget,
adapting swiftly to new business requirements arising during and after
implementation. Considering dimensions such as: time to market,
quality to market; customer obsession, agility, value, innovation,
WHY COMARCH
Comarch is a partner that invariably ticks all of the boxes.
Shane Gaffney,
Director of OSS, Central Europe at Vodafone
BSS/OSS PORTFOLIO
57
BSS/OSS PORTFOLIO
CH A P T E R I I
WHY COMARCH
SUCCESS
SUCCESS
58
BSS/OSS PORTFOLIO
SUCCESS
59
WHY COMARCH
SUCCESS
BSS/OSS PORTFOLIO
BSS/OSS PORTFOLIO
COMARCH TELECOM CUSTOMERS
GLOBAL TELECOM GROUPS
CUSTOMER
IMPLEMENTATION SCOPE
BASE Company (KPN Group, Belgium)
www.basecompany.be
Managed Services (OSS)
Business type: Mobile
E-Plus Gruppe (Germany)
www.eplus.de
Next Generation Network Planning, Managed Services
SUCCESS
T-Mobile (formerly GTS, Poland)
www.biznes.t-mobile.pl/pl
Convergent Billing for Business Customers
KPN (the Netherlands)
www.kpn.com
Convergent Billing, Customer Management, Corporate Self Care,
Billing Mediation, Reporting Tool, Enterprise Service Bus
Mobile Telesystems OJSC – MTS (Russia)
www.mts.ru
Next Generation Service Assurance, Service Inventory, SLA Monitoring
WHY COMARCH
NetWorkS! (Orange & T-Mobile JV, Poland)
www.networks.pl
Fault Management
Business type: Network Operator
Orange (Poland)
www.orange.pl
Business type: Fixed, ISP
60
SUCCESS
Convergent Billing, Customer Care, Business Process Management
BSS/OSS PORTFOLIO
Rogers Communications (Canada)
www.rogers.com
Business type: Mobile / Multi-Play
Telefónica Deutschland (Germany)
www.o2.de
Business type: Mobile and Fixed
Telefónica (Global)
www.telefonica.com
Loyalty Management
Configuration Management, Fault Management, Performance
Management, OSS Mediation, OSS Framework
Next Generation Network Planning,
Next Generation Service Fulfillment
www.t-mobile.at
SUCCESS
T-Mobile (Austria)
Network Inventory, Service Inventory
T-Mobile (Poland)
www.t-mobile.pl
Self Care, Fault Management, Cloud Marketplace
Telekom Austria Group (Austria)
www.telekomaustria.com/en/m2m
Business type: Mobile and M2M service provider
M2M Platform
www.t-mobile.de
WHY COMARCH
Telekom Deutschland, (Germany)
Network Inventory, Service Inventory
Vodafone (Germany)
www.vodafone.de
Business type: Mobile and Fixed
Next Generation Service Assurance
SUCCESS
61
BSS/OSS PORTFOLIO
FIXED AND MOBILE
CUSTOMER
Belize Telemedia Limited (Belize)
www.btl.net
Business type: Mobile, Fixed and ISP
DTMS – Mainz (Germany)
www.dtms.de
Business type: Mobile, Fixed and ISP
Convergent Billing, Customer Management, Business Process
Management, Billing Mediation, Service Activation
Convergent Billing, InterPartner Billing, Customer Management, Business
Process Management, Offline Billing, Credit Control, Billing Mediation
SUCCESS
Kyivstar (Ukraine)
www.kyivstar.ua
Business type: Mobile, Fixed, ISP
Convergent Billing, Billing Mediation, Service Activation
MDC – Velcom GSM (Belarus)
www.velcom.by
InterPartner Billing, Billing Mediation, Service Activation
Netia (Poland)
WHY COMARCH
www.netia.pl
Business type: Fixed and ISP
NextGenTel (Norway)
www.nextgentel.no
62
SUCCESS
InterPartner Billing, Field Service Management
Product Catalog, CRM, SelfCare, Next Generation Service Fulfillment,
Convergent Billing, Billing Mediation
BSS/OSS PORTFOLIO
Plus Communications (Albania)
www.plus.al
Convergent Billing, Customer Management, Billing Mediation
Polkomtel SA (Poland)
SIA Bite (Latvia)
www.bite.lv
Process Management, Billing Mediation, Self Care, Service Activation
SUCCESS
www.polkomtel.com.pl
Síminn (Iceland)
UAB Bite (Lithuania)
www.bite.lt
Business type: Mobile and ISP
Convergent Billing
Process Management, Billing Mediation, Self Care, Service Activation
WHY COMARCH
www.siminn.is
SUCCESS
63
BSS/OSS PORTFOLIO
MVNE/MVNO
CUSTOMER
Auchan Telecom (France)
www.auchantelecom.fr
Business type: MVNO
Turkcell Europe (Germany)
SUCCESS
www.turkcell.de/de/
Business type: MVNE
Convergent Billing, Customer Management, Business Process Management, Smart
BSS, Dealer Care, Self Care
Convergent Billing, Customer Management, Self Care, Billing Mediation, Application
Integration Framework, Service Activation
CABLE/SATELLITE TV
CUSTOMER
Cable Onda (Panama)
www.cableonda.com
Business type: Multiplay
Convergent Billing, InterPartner Billing, Customer Management,
Business Process Management, Data Processing Server, Fraud Detection
CableCom (Mexico)
www.cablecom.com.mx
Convergent Billing, InterPartner Billing, Billing Mediation, Fraud Detection
WHY COMARCH
64
Grupo TVCable (Ecuador)
Convergent Billing, Customer Management, Business Process Management,
www.grupotvcable.com
InterPartner Billing, Self Care, Billing Mediation, Fraud Detection, Network Inventory,
Service Activation
SUCCESS
ORS/simpli services (Austria)
www.simplitv.at
Business type: Digital Terrestrial TV
Vectra (Poland)
www.vectra.pl
BSS/OSS PORTFOLIO
www.multimedia.pl
Convergent Billing, Customer Management,
Business Process Management, Cash Desk
Convergent Billing, CRM, Self Care, Web Shop,
Product Catalog, APIs, Service Activation, Trouble Ticketing
Convergent Billing, Customer Management, Product Catalog,
Billing Mediation
SUCCESS
Multimedia (Poland)
ViaSat (USA)
www.viasat.com
Business type: Satellite ISP
CONVERGENT COMMUNICATIONS
Voiceworks (Germany)
www.voiceworks.com/de
Business type: Convergent
communications
Convergent Billing, Interconnect Billing, Billing Mediation,
WHY COMARCH
CUSTOMER
Service Activation, CRM for Telecoms, Corporate Self Care,
Network Inventory
SUCCESS
65
BSS/OSS PORTFOLIO
VOIP
CUSTOMER
fring (Israel)
www.fring.com
Smart BSS
Business type: Mobile, VoIP
telegrosik
TELEGROSIK – Galena (Poland)
www.telegrosik.pl
Smart BSS
SUCCESS
Business type: VoIP
ISP
CUSTOMER
NASK (Poland)
www.nask.pl
WHY COMARCH
Business type: ISP
66
SUCCESS
Convergent Billing, Self Care
BSS/OSS PORTFOLIO
Being aware of very positive references earned by Comarch in their previous
implementations for communication service providers worldwide, we have
chosen them to partner with us in this major transformation of our BSS
SUCCESS
and service fulfillment environment. Among the factors that influenced
this decision were the completeness of Comarch’s solutions, offering rich
functionalities combined within one modern platform, as well as the
company’s vast experience in doing big IT transformations, including those
that relate to very demanding business customers.
WHY COMARCH
Jørn Hodne,
COO at NextGenTel
SUCCESS
67
BSS/OSS PORTFOLIO
CH A P T E R I I I I
WHY COMARCH
SUCCESS
WHY COMARCH
68
SUCCESS
WHY COMARCH
69
WHY COMARCH
SUCCESS
BSS/OSS PORTFOLIO
BSS/OSS PORTFOLIO
COMARCH IN NUMBERS
1993
Founding
year
Comarch
onset
1991
SUCCESS
RECOGNIZED BY
Gartner, Forrester
Research, IDC
5000
EMPLOYEES
PROJECTS ON
PUBLICLY TRADED
on WARSAW STOCK
EXCHANGE since
WHY COMARCH
1999
WHY COMARCH
5
60
REVENUES
270 M
EUR
(Q1-Q4 2015)
PRESENCE
Latin
East America
USA Middle
OF SUCCESSFULLY
Continents
in about
GLOBAL
Europe Asia
THOUSANDS
COMPLETED
and more
70
OVER
SUBSIDIARIES
Countries
HEADQUARTERS
KRAKÓW,
POLAND
AND ASSOCIATES
49
BSS/OSS PORTFOLIO
ORGANIZATIONAL STRUCTURE
DIVISIONS
prof. Janusz Filipiak
Marcin Dąbrowski
Paweł Prokop
Andrzej Przewięźlikowski Zbigniew Rymarczyk
Marcin Warwas
Mariusz Lasek
SUCCESS
Founder and CEO of Comarch SA
Strategy, HR, Marketing
Piotr Piątosa
Vice-President of
Vice-President of
Vice-President of
Vice-President of
Vice-President of
Director of
Director of
the Management Board,
Director of
Director of
COMARCH HEALTHCARE
DIVISION
ERP
DIVISION
SERVICES
DIVISION
COMARCH
TECHNOLOGIES
DIVISION
Director of
Director of
Director of
TELECOMMUNICATIONS
DIVISION
PUBLIC SECTOR
DIVISION
FINANCIAL SERVICES
DIVISION
Konrad Tarański
WHY COMARCH
Finance, Administration
and Internal IT Systems
WHY COMARCH
71
BSS/OSS PORTFOLIO
CUSTOMERS & OFFICES WORLDWIDE
49
SUBSIDIARIES
AND ASSOCIATES
EUROPE
1 Poland
Białystok, Bielsko-Biała, Gdańsk, Gliwice,
Katowice, Kielce, Krakow HQ, Lublin, Łódz,
Poznań, Rzeszów, Tarnów, Warszawa, Wrocław
2 Albania
Tirana
SUCCESS
74
OFFICES
IN
3 Austria
Innsbruck, Vienna
4
Brussels
5 Finland
Grenoble, Montbonnot Saint Martin, Lille,
Lezennes
CITIES
IN
7 Germany
Berlin, Bremen, Dresden, Düsseldorf,
Frankfurt, Hamburg, Hannover, Munich,
Münster
8 Italy
Milan
Moscow
12 Sweden
WHY COMARCH
3
2
16
14
Singapore
19
Dubai
18
25
17
23
24
22
SOUTH AMERICA
Stockholm
13 Switzerland
22 Argentina
14 Turkey
23 Brazil
15 UK
24 Chile
16 Ukraine
25 Panama
Buenos Aires
Sao Paulo
Istanbul
72
7
1
19 United Arab
Emirates
New York, Rosemont,
Chicago, Columbus, Tyrone
Madrid
Arbon, Lucerne
CONTINENTS
18 Singapore
21 USA
11 Spain
6
5
10
9
11 13 8
Kuala Lumpur
Saint John, Montreal,
Toronto
10 Russia
4
20
21
20 Canada
Strassen
COUNTRIES
ON
17 Malaysia
NORTH AMERICA
9 Luxembourg
25
15
ASIA
Espoo
6 France
53
12
19
20
4 Belgium
Santiago
London
Panamá City
Kiev, Lviv
WHY COMARCH
Worldwide Subsidiares,
Customers, Projects
Customers and Projects
data center
data center only
BSS/OSS PORTFOLIO
CUSTOMERS IN ALL MAJOR INDUSTRIES
SERVING GLOBAL BRANDS IN ALL MAJOR INDUSTRIES
FMCG
RETAIL
TRAVEL
OIL & GAS
SUCCESS
FINANCIAL SERVICES
WHY COMARCH
TELECOMMUNICATION
WHY COMARCH
73
BSS/OSS PORTFOLIO
VALUE PROPOSITION
FLEXIBLE, CONFIGURABLE SOLUTIONS
Complete BSS/OSS portfolio with feature-rich, out-of-the-box functionalities, templates and models – manage
all crucial processes in your company from network resources to the customer.
Flexibility of IT solutions – easily customize and configure your system according to your company’s needs.
SUCCESS
CUSTOMER-CENTRIC APPROACH
Customer centricity – enjoy a tailored approach throughout the project and shape the solution together with our
architects.
Standards-based products with common architectural constructs, easy integration with legacy systems – build
future-proof IT architectures for your company.
COST-EFFICIENT BSS/OSS TRANSFORMATIONS
WHY COMARCH
Managed B/OSS Service and SaaS/PaaS options (own Data Center)
Agile organization – easily access the relevant experts from each domain and benefit from short decision-making
paths.
Unified experience for managing new multi-tenant online services
– benefit from the opportunities of the digital era.
74
WHY COMARCH
BSS/OSS PORTFOLIO
ANALYST COVERAGE
Comarch’s products have been recognized and positively evaluated in the following reports by analyst companies:
ANALYST
REPORT
nn Magic Quadrant for Operations Support Systems, 2015
nn Magic Quadrant for Integrated Revenue and Customer Management (IRCM), 2015
nn The Gartner CRM Vendor Guide, 2015
nn Global BSS, OSS, Enhanced and Enterprise Initiatives, 2014
nn Update Hype Cycle for Communications Service Provider Operations, 2014
nn Global CSP Billing Part 6b: Interconnect & Settlement and Partner Management Market Share Analysis, Forecast,
and Global Supplier Assessment, 2014
nn Assuring Services in the Virtual Network, 2014
nn Global CSP Billing Part 5b: Policy Management (Rules Function) Market Share Analysis, Forecast, and Global
www.gartner.com
Supplier Assessment, 2014
nn Global CSP Billing Part 4b: Rating & Charging and Other Core Billing Market Share Analysis, Forecast, and Global
Supplier Assessment, 2014
nn European M2M Outlook, 2014
nn Competitive Landscape: Cross-Channel, Centralized, Catalog-Driven CRM, Order Management
nn and Service Fulfillment for CSPs, Worldwide, 2014
nn Magic Quadrant for Operations Support Systems, 2013
nn Magic Quadrant for Integrated Revenue and Customer Management (IRCM), 2013
WHY COMARCH
Gartner
SUCCESS
nn Hype Cycle for Communications Service Provider Digital Services Enablement, 2014
nn Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 2010-2011, 2012
nn A Roundup of Future-Focused Research Into CSPs’ Customer Experience, 2012
nn Hype Cycle for Communications Service Provider Operations, 2012
nn Competitive Landscape report: M2M Platform and Software Providers for CSPs, 2012
nn Market Trends: OSS and BSS Are Bridging the Customer Experience Gap, 2012
WHY COMARCH
75
BSS/OSS PORTFOLIO
ANALYST
REPORT
nn SCN vendor tracker, 2016 (a list of vendors of NFV and SDN solutions)
nn Service fulfilment systems: worldwide market shares, 2014
Analysys Mason
nn Modern Inventory Management Systems: Pricing Models and Market Review, 2014
www.analysysmason.com
nn Service fulfilment systems: worldwide market shares 2012, 2013
nn Service fulfillment systems: worldwide forecast 2012–2016, 2012
nn M2M management software: supplier and product review, 2012
nn Customer care systems: worldwide market shares 2011, 2012
SUCCESS
nn Revenue management systems: worldwide market shares 2011, 2012
nn Global CSP Billing 2016 Edition Part 1: End-to-End CSP Billing Market Forecast and Market Share
Analysis, 2016
nn Re-inventing Network Inventory for the Virtual Age, 2015
nn Global CSP Billing 2015 Edition Part 5: Interconnect & Settlement and Partner Management Market
Forecast and Market Share Analysis, 2015
nn Global CSP Billing Part 6b: Interconnect & Settlement and Partner Management Market Share Analysis,
Forecast, and Global Supplier Assessment, 2014
nn Global CSP Billing Part 6b: Interconnect & Settlement and Partner Management Market Share Analysis,
Frost & Sullivan
Forecast, and Global Supplier Assessment, 2014
www.frost.com
WHY COMARCH
nn Global CSP Billing Part 5b: Policy Management (Rules Function) Market Share Analysis, Forecast,
nn Global CSP Billing Part 4b: Rating & Charging and Other Core Billing Market Share Analysis, Forecast,
nn European M2M Outlook, 2014
nn Western European Mobile Communications Outlook 2011, 2012
nn Analysis of the Global Customer Experience Monitoring Market, 2012
76
WHY COMARCH
WHY COMARCH
SUCCESS
BSS/OSS PORTFOLIO
BSS/OSS PORTFOLIO
CONTACT US
Visit www.comarch.com for the contact
information of our offices in
WHY COMARCH
SUCCESS
the following countries:
ABOUT COMARCH
Comarch is a provider of complete IT solutions for telecoms. Since 1993 the company has helped CSPs on 4 continents optimize costs, increase business
efficiency and transform BSS/OSS operations. Comarch solutions combine rich out-of-thebox functionalities with high configurability and are complemented
with a wide range of services. The company’s flexible approach to projects and a variety of deployment models help telecoms make networks smarter, improve
customer experience and quickly launch digital services, such as cloud and M2M. This strategy has earned Comarch the trust and loyalty of its clients, including
the world’s leading CSPs: Vodafone, T-Mobile, Telefónica, E-Plus, KPN and MTS.
Copyright © Comarch 2016. All Rights Reserved.
telco-enquiries@comarch.com
|
telecoms.comarch.com
Albania
Luxembourg
Austria
Malaysia
Belgium
Panama
Brazil
Poland
Canada
Russia
Chile
Spain
China
Switzerland
Finland
UAE
France
UK
Germany
Ukraine
Italy
USA

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