TEAMWORK re-design 07`

Pete gets the chop
Pete Tivey, Volvo Parts Supervisor in
Cambridge, agreed to have his ponytail
chopped off on Friday, 23rd November.
Pete’s colleagues at the Parts Centre pledged
an amazing £276 to see Pete, an avid rock
fan and bass player, lose his trademark
ponytail in aid of this year’s Children in Need
appeal.
teamwork
The in-house journal of the Marshall Group of Companies
Retired inspector clocks up the miles
of which he is Life Vice President; he is
also a member of the East Anglian
Veterans Time Trial Association. During
2010 alone Peter has rode in 45 races,
gaining a trophy, 14 medals and two
East Anglian age records at 10 and
25 miles. Peter has been a cyclist since
his 20s but since retiring has totalled
approximately 60,000 miles during
racing and training, 500 of which were
during 2010.
It’s easy to become inactive once you
have retired, but retired former aircraft
and machine shop inspector, Peter
Baumber is an example to us all. At the
age of 80, Peter is a keen cyclist and a
member of the Cambridge Cycling Club,
Peter, who is a member of the Marshall
30 Club, is keen to encourage anyone
who is retired or approaching retirement
to get active, not just by cycling but by
taking part in many other pursuits.
Great advice Peter - keep cycling!
New Year 2011
Macmillan Coffee
Morning Update
Following a successful Macmillan
Coffee Mornings at Cambridge and
around the Group in September, well
over £4,500 was raised for the chairty to
help those living with Cancer. The
organisers of these events would like to
say a huge ‘thank you’ to those who
sold raffle tickets, made cakes, donated
prizes and supported the events.
RAFA Wings Appeal
The RAF Association’s Wings Appeal was
delighted to recently collect over £480
during a visit to the Works. The RAF
Association holds its Wings appeal each
year to raise funds to support any
members of the RAF, past or present and
their families, who need it.
MA supports local team
The Wisbech St Mary Under 16s
football team was delighted recently
when Marshall Aerospace offered to
sponsor the club to allow them to buy
some new kit.
The team is currently enjoying success
with an unbeaten run in the Cambs Colts
U16 ‘A’ League, Cambs U16 League Cup
and Cambs U16 County Cup.
From Cambridge to Casablanca
A group of six cyclists arrived in Casablanca on Friday, 13th August having completed
the 1700 mile trip from Cambridge to Casablanca in 27 days, cycling 80 miles a day.
The Motor Group helped the team on their way with a donation to buy their camping
equipment for the trip. The group were raising funds for the Acorn House for Sick
Children at Addenbrooke’s Hospital in Cambridge and not only reached their target of
£5,000 but surpassed it by raising over £8,000.
Marshall SDG opens new offices
see page 12 for details
Chairman’s comments
with the Group, two who had achieved 40
years and one who had achieved 50
years, bringing our totals in these three
categories up to 679, 231 and 31
respectively. A truly remarkable record.
First and foremost, I would like to wish all
readers a very happy and successful
New Year.
Also I would like to welcome our new
Chief Executive of Marshall Aerospace,
Steve Fitz-Gerald, and our new Airport
Director, Archie Garden.
We are currently working through some
difficult trading conditions affecting all our
industries and there are some tough times
ahead of us. It is at times like this that I am
encouraged by the spirit of our people and
our core values which have sustained us
for 101 years. Some of these were in
many ways encapsulated for me during the
second week in November, during which I
had the privilege of being involved in the
following special activities:• On Tuesday, our Apprentice Awards
through which we welcome and encourage
high-quality youngsters, as we have done
without a break for almost 90 years.
• On Wednesday, our Learner of the Year
Awards recognised people of all ages in
our Companies who have extended their
knowledge and are achieving great things
for our Companies and our customers.
• On Thursday, our Lunch and Presentations
for Long Service in which we particularly
recognised our nine colleagues who had
achieved 30 years of continuous service
• On Friday, we held a Reception for
representatives of the 22 companies in
Cambridge which had responded to our
call to contribute £1,000 each of
sponsorship to the Midsummer Common,
5th November fireworks in Cambridge,
enabling the event to take place. These
fireworks are a great local event,
organised and partly funded by
Cambridge City Council, but dependant on
a major sponsor, which we had been
pleased to be in our Centennial Year, but
in 2010 no single sponsor could be found.
• Finally, on Friday evening I was invited to
the Annual Reception and Lecture at
Addenbrooke’s Hospital to present the
biennial Sir Arthur Marshall Emergency
Department Improvement Award to Dr
Ahmed a researcher in that Department.
The week ended on yet another high note
when Daksh Gupta circulated news of the
amazing achievement of our Motor Group
which has now risen to 10th position in the
national league table of the UK motor
groups and second largest privately
owned motor group, an achievement of
which we can all be enormously proud. It
is a further endorsement of our success
following the 10 National Awards our
Motor Group, our Dealerships and
Marshall Leasing have won during 2010.
It was a week which encapsulated so many
of our values, including training, staff
Learner of the Year
initiatives, long service, community,
remembrance and achievement, in addition
to our normal day by day work for our
customers. A week to remember!
Wednesday, 10th November saw the second annual
Group Learner of the Year Awards event. The
Chairman, Sir Michael, opened the award ceremony
with the following words;
There were many other things going on
throughout the Group every hour and every
day of that week involving you and your
colleagues.
“We started these Awards in 2009 as part of our
Centennial celebrations and it was so successful
that we all felt it was important to do it again this
year. We will be recognising some very special
people who have exceeded the call of duty, built on
their own learning and have made some amazing
achievements on behalf of the Group and of our
customers, through their enquiring minds and their
perseverance.
It was uplifting to see our team working on
the A318 fuel tank installation during the
holiday period between Christmas and the
New Year.
Subsequently it was great news when
Marshall Aerospace was chosen to become
the contractor for NATO C-130/L-100
requirements in Europe. I was also proud to
take our Group Non-Executive Directors to
see some of the special High Performance
Mobile Shelters manufactured by MLS.
During December we were delighted to
welcome Teversham Primary School to our
Christmas Tree Lighting ceremony, to host
the Mayor of the City of Cambridge to our
annual Air Training Corps Presentation
Evening, and to see the very happy
Children’s Christmas Tea Party in our Gipsy
Moth Restaurant organised by Dave Curry
and other Sports & Social Club volunteers.
One lesson I have learned is that learning is a lifetime experience. It never stops! Our Learner of the Year Awards are very important
as they recognise exceptional perseverance and initiative. They are only awarded to very special people of whom we are enormously
proud. I would like to give all the recipients and runners up my own personal thanks and congratulations.”
The Group Learners for 2010 are: Marshall Aerospace Nominations Cheyne Cikoja (Winner); Leon Smith (Highly Commended); James
Callaghan (Highly Commended); Michael Shingfield (Highly Commended); Philip Wright (Nomination); Chris Clark (Nomination); Sara Scott
(Nomination); Alistair Irvine (Nomination); Andrew Martin (Peer Nomination); Andrew Midgley (Peer Nomination). Marshall Land Systems
Nadia Butticè (Winner) Marshall Motor Holdings Sam Billing (Winner); Meesha Kashb (Highly Commended)
Robert Marshall concluded the awards ceremony by saying: “Congratulations to all the Group Learners, it is such a pleasure to see so
many of our employees putting in the extra mile to develop themselves and to support the Marshall Group in continuing to be a
successful Family business. We all look forward to seeing the achievements of our employees at next years’ awards and I wish all
the Group Learners a long and successful career with the Marshall Group.”
Howard Crabb, MBE
We are grateful to all our customers who
have chosen us to work for them. Our
focus for 2011 and the years ahead must,
as always, be to do everything possible for
our customer so as to deserve their
continuing custom.
Howard Crabb, Production Manager, UK Defence Services for Marshall
Aerospace was awarded an MBE in the Queen’s New Year’s Honours.
Sir Michael Marshall commented: “I am delighted that Howard Crabb`s
work for Marshall for over 37 years has been recognised by the award
of an MBE. He is an exceptional manager, who also devotes much of
his spare time to charitable and community work. This has particularly
included Teversham Church of England Primary School where he
served as a company appointed Governor for 8 years.”
The Apprentice Awards
Howard has been with Marshall Aerospace since September 1973
when he joined the Company as an Apprentice Fitter.
Recognising Long Service
The Chairman and Chief Executives were delighted to
present 11 awards in recognition of long service at this
year’s Long Service Awards on Thursday, 11th
November. The following awards were presented:-
Marshall Aerospace is proud to support all
employees through their professional
development. On 9th November, Sir
Michael Marshall presented the
Company’s Annual Awards in recognition
of outstanding achievements made by
Apprentices (pictured above) and Adult
Trainees. Commendations were given to
all the winners. Other successful Award
recipients include Andrew Bowden (First
Year Apprentice), Greg Copp, James Neal
and Ian Taylor (Second Year Apprentices),
Taiyib Hussain, Richard McMurdo, and
2
Teamwork
Adam Shepperson (Third Year
Apprentices); Luke Arnold, Oliver Oakman,
and Dan Powell (NVQ portfolio); Chris
Barton, Adam Richardson (First Year Adult
Trainees); Chris Newman (Second Year
Adult Trainees); Matthew Jacklin (First
Year Adult Trainees) and Lup Yau (Second
Year Adult Trainees).
As well as receiving Awards, everyone
received their Apprentice and Adult
Trainee Completion Certificates, which
were also presented to James Belcher,
New Year 2011
James Bishop, Chris Booty, Richard
Brandon, Luke Butler, Sam Foreman,
Stephen Gallagher, Jamie Houghton,
Alistair Irvine, Lee Marshall, Matthew
Pearson, James Prince, Adam Pynen,
Sean Roberson, Adam Shepperson, and
Arran Thake. Apprentice Awards from left
to right include: Charlotte Morton, Richard
Armstrong (First Year); Dan Powell, Sam
Pollock (Second Year); Robert Jones,
Ross Morriss (Third Year); Sam Foreman
(Fourth Year); and Lee Deane (Semta
Award for Best NVQ portfolio).
30 Year Awards Marshall Motor Group: John Charles;
Marshall Aerospace: Martin Clarke, Andrew Waller,
Christopher Bunney, Gary Lindsay, Grahame Nix and Allan
Dickson; Marshall Land Systems: Tony Young.
Ian Rogers from Marshall Fleet Solutions award was
presented separately as he was unable to make the event.
40 Year Awards Marshall Motor Group: Colin Byles;
Marshall Aerospace: Roger Rolph
50 Year Award Marshall Motor Group: Geoff Varley
This year’s awards takes the total number of awards presented since the ceremony started in 1976 to 945 which totals an amazing
23,080 number of years of service to the company from those who have completed 30 years service or more.
New Year 2011
Teamwork
3
Well done Thomas!
In September David Angier, Service
Manager at Marshall Jaguar in
Cambridge, accompanied Thomas
Haynes, an apprentice at the
dealership, and members of his family,
to the Jaguar Land Rover Apprentice
Awards ceremony at Warwick
University.
New Acquisition for Motor Group
In the middle of October, Marshall Motor Group successfully
completed its acquisition of Mercedes-Benz retail outlets in
the North West, from Pendragon plc.
partners from Mercedes-Benz and smart, and to building a
great working relationship with them in the coming weeks
and months.”
The acquisition covers seven franchised businesses with
Mercedes-Benz in Blackpool, Preston, Blackburn, Bolton and
South Lakes, and smart in Blackpool and Bolton.
Gary Savage, Managing Director Mercedes-Benz Cars UK,
commented: "Marshall Motor Group is a welcome addition to
our retail network. Marshall has an excellent record in the
trade, and more importantly, with customers, and I know
the team in these five sites in the North West will work hard
to ensure excellent levels of service for their current and
future customers.
Speaking about the deal, Marshall Motor Group Chief Executive,
Daksh Gupta said: “This is a hugely significant deal for Marshall
and the new businesses will take our turnover to a running rate of
around £675m, nearly double our 2008 turnover. This is a great
acquisition for Marshall which fits our stated strategy to expand
our Group with strong partnerships in scalable territories. The
North West represents a great opportunity for us with one of the
World’s leading brands. We also have some great new people
joining our business and we look forward to introducing them to
the Marshall family in the coming days. We are hugely honoured
to have been approached by Mercedes-Benz regarding this
acquisition and to be joining this prestigious brand”.
Daksh added: “We are delighted to be working with our new
The event was hosted by Quentin
Wilson where Thomas collected his
certificates for passing the City & Guilds
Level 3 in Automotive Maintenance
& Repair.
Thomas has worked for Marshall Jaguar
since October 2006 and is a valued
member of the team. David Angier said;
“Thomas and his parents should be
very proud of his achievements. He
achieved Distinction and Credit in a
number of modules taken, which bodes
well for his future development”.
“I'm particularly looking forward to working with all our retail
partners, to help them maximise the opportunities MercedesBenz and smart is offering with an exciting line-up of new cars
and services on offer for the rest of this year and throughout
2011."
The new dealerships bring the Marshall Motor Group’s total to
62 businesses and the addition of the two new brands brings
the Marshall portfolio to 26. The acquisition takes the Marshall
colleague headcount to around 2,000.
Pictured from left are David Angier, Quentin Wilson and Thomas Haynes
National Honda Success
Motor Group now a Top10 Dealer Group!
Marshall Motor Group Chief Executive, Daksh Gupta, was
delighted to recently be informed by the editor of Motor Trader
that Marshall Motor Group is now a Top 10 UK dealer group and
is the second largest privately owned motor group in the UK.
Many congratulations to James
Rodgers and the whole team at
Scarborough Honda which has been
ranked as the top dealership in the
Honda network for CSi. Well done to
everyone at Scarborough!
Honda uses to asses all of its
dealerships, Hull was named Best New
Dealer for businesses that joined the
programme in 2009. Well done to Bryan
Kendall and the team at Hull.
At the same event, Peterborough Honda
was also recognised for 15 years of
‘loyal service’ to the brand.
The Company has enjoyed unparalleled growth over the last two
years, during which time it has nearly doubled its turnover to
around £675m a year and seen its dealership base grow from 40
at the end of 2008 to 62 by the end of October 2010, following
the successful acquisition of the five Mercedes-Benz and Smart
businesses. The business has also grown its headcount from
fewer than 1,350 to around 2,000 colleagues.
More Awards for Honda
Just six months since Marshall Motor
Group was presented with four awards
by Honda, Marshall recently picked up
another two at the Honda Conference.
Based on the ‘balanced scorecard’ that
Congratulations to Bangers4Ben competitors
Greetings from Mount Kilimanjaro
Four Marshall teams recently embarked on a fundraising
trip to raise money for the Motor Trade Benevolent Fund,
BEN. Having bought a car for less than £500 and then
driven it to Monte Carlo and back in three days, all four of
the Marshall teams returned safely to the UK.
Sarah Sillars, Executive Chair of the IMI and NonExecutive Director on the main Marshall Board, and
her daughter Rachael have completed a gruelling climb
of Mount Kilimanjaro which has raised almost £40,000
for BEN, the motor industry charity. Marshall Motor
Group proudly supported Sarah and Rachael
with their quest.
Following the trip, as part of the fundraising effort, each
team sold their car at auction. The undoubted stars of this
were John Cook and Dez Thompson of Bury St Edmunds
who sold their left hand drive Kia in its unique Zebra paintjob (pictured right), for no less than five times the purchase
price of £250, leaving Ben £1,250 better off as a result.
John and Dez were also awarded the winners’ trophy for
the event. Steve Ingham and Daniel Cumberworth of
Peterborough Toyota came second.
Well done to John & Dez, Steve & Daniel, and to all of the
Marshall teams who had fun raising money for BEN.
4
Teamwork
New Year 2011
Pictured from left are Richard Smith Sales
Manager at Hull and Rob Shuttleworth
Honda UK Area Sales Manager
Speaking of their challenge Sarah said; "For both Rachael
and I it was an amazing, challenging, exhilarating trek and
one that neither of us ever plan to do again! We are thrilled
with the fantastic generosity of family, friends and industry
colleagues. Thank you to everyone who supported us. We
never dreamed that we could get to nearly £40,000!"
BEN's President, Joe Greenwell, said; "Sarah has always
been a keen supporter of BEN and gone the extra mile for
her industry charity so we were thrilled when she and
Rachael announced their intention to go the extra 5895 m!
The money Sarah and Rachael have raised will really help
us in our drive to ensure that everybody connected with
our industry knows where to turn when they need help
and support."
New Year 2011
Teamwork
5
Marshall Leasing wins major Customer service Award
Marshall Leasing
www.marshall-leasing.co.uk
2010 which is viewed by ACFO members
as having provided the best overall
combination of quality products, service,
integrity, and understanding the
requirements of
fleet operators.
Commenting on the award, Peter
Cakebread, Managing Director of
Marshall Leasing, said: “We are delighted
to have been presented with this
prestigious award which is a great tribute
to the hard work of our team at Marshall
Leasing and recognises the absolute
focus we have on delivering great service
to all of our customers.”
Marshall Leasing recently picked up a
major customer service award at
the Association of Car Fleet Operators
(ACFO) annual awards dinner
in Birmingham.
Marshall Leasing was named as the
Fleet Service Company of the Year
following a vote by ACFO’s many
members. The award is for the fleet
service company trading in the UK during
Peter Cakebread added: “What makes this
award particularly valuable to us is that it
was voted for by ACFO members, many of
whom are Fleet Managers and, therefore,
East Anglian Air Ambulance
Marshall of Cambridge has been a
staunch supporter of the East Anglian Air
Ambulance since its foundation 10 years
ago. This has particularly included the
provision of free hangarage during recent
years for the southern helicopter of the
East Anglian Air Ambulance in No. 1
Hangar. On 6th December the Air
Ambulance relocated its standby
operations from RAF Wyton to purposebuilt accommodation in the terminal
building at Cambridge Airport.
Pictured right: Group Support Executive,
Terry Holloway is seen welcoming the Air
Ambulance Team to Cambridge for their
first day of operations.
No. 104 (City of Cambridge) Squadron Air Training Corps
The Annual Trophy Presentation Evening for No.
104 (City of Cambridge) Squadron Air Training
Corps, which is supported and sponsored by the
Company, took place in the Marshall
Conference Rooms on Wednesday, 8th
December. The prizes were presented by
Councillor Sheila Stuart, the Mayor of the City of
Cambridge.
Leasing Visit
Marshall Leasing recently hosted a tour of the
Cambridge Airport Works site and Motor Group
businesses for an invited party of existing and
prospective clients. Such visits are a regular part
of Marshall Leasing’s activities and once again the
elements were favourable enabling guests to
enjoy a dry, if windy, afternoon.
The Squadron meets on Wednesday and Friday
evenings in Newmarket Road providing a wide
range of activities for young boys and girls
between the ages of 14 and 18. The Squadron
is always eager to attract new helpers and
members of staff and any employees interested
in helping with the Squadron should contact the
Commanding Officer, Flight Lieutenant Richard
Slack by email: info@104atc.org or
richard.slack@tesco.net, or telephone: 01223
295324 (Wed and Fri Evenings).
Marshall Leasing's event organiser, John Crack
explained; “As a relatively low-profile operator
in our industry these tours act as a confidencebuilding and reassuring element for the successful introduction of new clients into our business. Guests are always impressed by the
quality and extent of the Group's operations and activities, and the visits serve as a marketing tool that most other businesses can
only dream about!”
Above: Guests are pictured with Jonathan Ross,Sales Director, Marshall Leasing
Welcoming New Employees - The Marshall Way
At the end of last year it was decided
by all of the Marshall companies to
enhance their induction processes for
new employees to strengthen their
appreciation of the culture of the
company and to receive a really firm
grounding on the value we all put on
customer service.
It was also decided that every new
starter should learn first hand from Sir
Michael Marshall or Robert Marshall of
their excitement about the
opportunities ahead.
Robert Marshall pictured with new employees, from left to right: Rik Thompson – Steve Fitz-Gerald – Kevin Henry – Daniel Potter –
Colin Sattar – Rachel Sillars – Andrew Thompson - Alan Webb – Alan Powell – Chris Petrie – Lee Conway – Jodie Veevers – Nick Goy
6
Teamwork
New Year 2011
Dr Emily Lethbridge and her Land Rover
Dr Emily Lethbridge visited Marshall of Cambridge on Thursday, 9th December, pictured
right with her Land Rover, in which she is now on a year-long research trip to Iceland.
Marshall Specialist Vehicles in Cambridge designed and manufactured Dr Lethbridge’s
Land Rover conversion (registered in 1990) along with 894 other ambulance
conversions. Marshall of Cambridge is one of the sponsors for Dr Lethbridge’s trip and
managed to locate six original MOD jerry cans that were given to Dr Lethbridge for her
expedition. The Company found in its archives an original coachwork badge that
would have been put on the original conversions and this was also given to Dr
Lethbridge. Marshall Specialist Vehicles has designed, manufactured and supplied four
generations of Land Rover Field Ambulances to the MOD and still continues today to
support the MOD.
Tim Otter, Future Business Development Director of Marshall Land Systems
commented: “The quality in the Land Rover Ambulance product is obvious. Over 20
years old and still soldiering on! We are delighted to support Dr Lethbridge and wish
her well on an ambitious and challenging project”
Pictured above:
Terry Holloway with Dr Emily Lethbridge
and Kevin Peacock, MLS Senior Designer
New Year 2011
Teamwork
7
Marshall Aerospace delivers essential Medevac
Conversion kits to Norwegian Armed Forces
Introducing our new Aerospace CEO Steve Fitz-Gerald
2005 assumed the role of Managing
Director of Cobham Flight Operations
and Services, and before joining MA,
I was President of Cobham Aviation
Services Division. Key achievements in
my career have been:
• Project management of the Integrated
Combat System into service for the
Royal Navy’s Type 22 Frigates
• Formed the sonar joint venture between
Thomson CSF and GEC-Marconi
Hello! For those of you who don’t know
me, I’m Steve Fitz-Gerald and from 10th
January 2011 I’m the new Chief Executive
of Marshall Aerospace. I thought I’d take
this opportunity to introduce myself to you,
share with you some of the hopes and
visions I have for Marshall Aerospace.
About me:
I’m 53 and for 35 years I have mainly
been in the Aerospace and Defence
Industry as a commercial professional
with Plessey Radar, Marconi and BAE
Systems. In 2001 I joined FR Aviation as
Group Commercial Director and then in
• As part of the takeover by BAE
Systems of Marconi, integrated and
rationalised BAE Systems’ interests in
Australia and negotiated behavioural
undertakings with both the UK and
USA Governments
• Played a key role in the negotiation and
implementation of the civil maritime
surveillance contract in Australia
Married with two children, I am a keen
sportsman and particularly enjoy a round
or two of golf, watching rugby and have a
keen interest in motor cycles.
About Marshall Aerospace:
I’m really proud to have taken over from
Martin Broadhurst – whose passion for
MA was the driving force behind the
company for many years. I aim to build
on that. My goal in coming to MA is to
improve profitability, and build on our
existing strong market status and to
position the company for even greater
success. Following the Strategic
Defence & Security Review (SDSR), and
considering the current economic climate,
we do however face challenging times –
and I’m very excited about starting this
new journey with a strong foundation in
place. The future strategy for MA is to
diversify and identify growth
opportunities, and I am delighted with the
opportunity that I’ve been given to shape
the future direction of Marshall
Aerospace. I look forward to working
with you all over the coming weeks,
months and years to support the exciting
challenges we will face together, and my
opening commitment is to communicate
with everyone on a regular basis.
Airbus
Marshall Aerospace is
currently undertaking a
programme for Airbus
to upgrade A318 Elite
corporate jets to carry
two additional fuel
tanks at the rear of
the cargo
compartment. The
tanks have been
designed and made by
Marshall Aerospace,
and the aircraft
modifications include
Marshall Aerospace
and Airbus detailed
design changes to aircraft structure and systems. The overall
changes are being covered by EASA and FAA STCs
(Supplemental Type Certificates) and are being progressed under
Marshall Aerospace approvals. Engineering and Production
Liaison has been required with Airbus teams in Toulouse,
Hamburg, Dresden and Filton, and small teams of Airbus staff
have spent many weeks at Cambridge in recent months, including
production personnel whose Airbus overalls became a regular
sight in the canteen last summer.
The trial installation aircraft came to the end of its modification
programme and a short Flight Test programme was concluded
on 12th January, following a highly successful test flight which
commenced on Saturday 8th January. Marshall Test Pilot, Mark
Robinson played a major part in the test flying programme which
was headed up by Airbus Test Pilot, Frank Chapman. A total of
11 hours of test flying was logged with an amazing 3 flights
completed on the last day. By the end of January this aircraft
8
Teamwork
New Year 2011
will depart Cambridge
for installation of its VIP
interior in the United
States, finally then being
delivered later this year
to its operator.
All being well, it is hoped
Marshall Aerospace will
see many sets of tanks
being manufactured
under the ongoing
production phase of this
programme, and it is
also hoped that many
aircraft will transit
through Cambridge for modification and tank installation.
Associated with the programme, Tom Williams, Airbus Executive
Vice President Programmes, who reports directly to the Airbus
President and CEO, Tom Enders, visited the Company on 16th
December. Mr Williams was hosted by Robert Marshall, and
visited the aircraft undergoing final installation work in 17
Hangar, as well as the Tank Assembly Facility in 5 Hangar.
The photograph shows the visit team at the TI aircraft in 17H,
standing outside the cargo bay door through which the tanks are
installed. Left to right are: Richard Sanders, MA, Programme
Executive A318 Elite; Tony Pannell, MA, Aircraft Manager A318
Elite; Chris Bunney, MA, Head of Commercial TPS; Robert
Marshall, COO Marshall Group; Tom Williams, Airbus, Executive
Vice President Programmes; Neal Jennion, MA, Managing Director,
Technology Products & Services and Operations Director; Andreas
Hartmann, Airbus, Project Leader A318 Elite ACT
It was installed and demonstrated for the
first time in the presence of the Norwegian
Defence Minister and European Aviation
Safety Authorities at Gardermoen Airport,
Oslo on the 21st September.
Marshall Aerospace has delivered and
installed its first set of vital Medevac Role
Change modification equipment to the
Norwegian Armed Forces. It is the first
time, in Norway, that certification has
been issued for a role change
modification of this kind to be operated
by a commercial airline.
The equipment was designed to change a
civil aircraft into a new class of ‘air
ambulance/mobile intensive care unit’.
Norwegian Defence Minister, Grete
Faremo, said: “We are now able to
transform a civilian aircraft into a large air
ambulance in less than 24 hours. This
has significantly strengthened the Armed
Forces medical evacuation capacity.
This is important for our troops in
Afghanistan and it is a good example of
how the military can contribute to civilian
society. This valuable resource may also
be used in the event of major accidents
and natural disasters all over the world.”
As the project lead, Marshall Aerospace
worked very closely to specify, design,
develop, produce, deliver, install and
certificate the Medevac Role Change
system with Nodin Aviation, the Norwegian
MOD Procurement Organisation (NDLO),
Scandinavian Airlines (SAS), the
Norwegian Armed Forces Medical Service,
together with a range of specialist medical
equipment suppliers and the European Civil
Aviation Authority EASA.
Marshall Land Systems has a strong
working relationship with the Norwegian
Armed Forces Medical Services and
Nodin through Offset Arrangements for
Norwegian field hospitals. When the
requirement for an aircraft-related
engineering partner materialised, MLS
alerted Marshall Aerospace, thus
ensuring that Marshall SV has met over
£1M of Norwegian offset obligations in a
truly collaborative effort all round.
Marshall Slingsby receives prestigious silver RAeS medal
Marshall Slingsby Advanced Composites has earned industry
recognition for their innovative contribution to a major UK aerospace
programme when they received a prestigious Royal Aeronautical
Society (RAeS) Silver Medal, together with BAE Systems, as part of
the Mantis Unmanned Air Vehicle (UAV) Project team.
Steven Boyd, Managing Director of Marshall Slingsby, said “This
outstanding achievement is the result of the BAE SystemsMarshall Slingsby team’s continued and long history of
successes. Recently the team also received the BAE Systems’
Super Bronze Chairman’s Award for Innovation when their work
attracted the attention of Dick Olver, Chairman of BAE Systems
and sponsor of the Chairman’s Awards for Innovation. Marshall
Slingsby looks forward to building on this achievement, and
previous ones, by working on other projects with BAE Systems
in the future.”
the challenge to build a fully-bonded carbon composite Wing
and Tail set for the Mantis UAV. This played a vital part in the
production of the Mantis UAV, which is the UK’s largest fullyautonomous unmanned aircraft. It has a wing span over 20
metres and a fuselage length of over 10 metres, and its maiden
flight was completed on 21st October 2009 in South Australia.
The ceremony took place in December at the RAeS
Headquarters in London where a silver medal was awarded to
the team for an exceptional contribution to aerospace and each
individual received a special certificate.
The joint Marshall Slingsby and BAE Systems Design &
Development team came together initially when they were given
The photo shows the joint Marshall Slingsby and BAE Systems
team at the Royal Aeronautical Society awards ceremony.
Welcome to the Malaysian Air Force
of the Air Force General Tan Sri Dato’ Sri Rodzali bin Daud.
The visit is part of a UKTI initiative to promote the services and
products of the UK Defence Industry to the Malaysian Defence
Forces – the senior level of the delegation is a clear indication of
the importance that both sides place on the development of
such relationships.
Marshall Aerospace recently had the privilege of hosting a
delegation from the Royal Malaysian Air Force headed by the Chief
Marshall Aerospace has been active in the South East Asian
region and in particular Malaysia over the past eighteen months
and has identified a requirement of the Royal Malaysian Air
Force for an upgrade of its C-130H avionics aircraft to provide a
capability to fly in hostile zones.
During the visit General Rodzali bin Daud met with Robert
Marshall and new CEO Steve Fitz-Gerald, and was given a
guided tour of the Marshall Aerospace facilities. This was very
well received by the General and his entourage and we look
forward to the future of our strong relationship with the Royal
Malaysian Air Force.
New Year 2011
Teamwork
9
Marshall Fleet Solutions wins Most Improved
Dealer award from Ratcliff Palfinger
Commitment to providing quality service has seen Marshall Fleet
Solutions, being recognised by leading tail lift suppliers Ratcliff
Palfinger as the most improved dealer for 2010 during the Ratcliff
Palfinger 24-365 service agent bi-annual conference.
To win the award Marshall Fleet Solutions (MFS) had to
demonstrate that its commitment to supplying these world leading
tail lifts was exemplary. Sales of genuine Ratcliff/MBB parts and
new lifts have also significantly increased during this period. Paul
Addis, Managing Director of Ratcliff Palfinger, commented,
“Marshall Fleet Solutions has made considerable efforts to ensure
that our joint customers are provided with a high quality service and
has definitely lived up to its promise of ‘Working for You’.”
“The operations team at Marshall Fleet Solutions, under the
leadership of Ian Hopkins, has really demonstrated its commitment
to looking after the customer. This commitment is not just from our
160 engineers out on the roads or at customers’ premises, but also
from the staff at our call centre who provide a service 24 hours a
day, 365 days a year. This award is a real tribute to them all and
across the company. We are proud of their efforts,” said Peter
Callaghan, Chief Executive of Marshall Land Systems.
Pictured right to left is Paul Addis, Managing Director of Ratcliff
Palfinger congratulating Ian Hopkins, Operations Director at
Marshall Fleet Solutions, on the award of The Most Improved
Dealer 2010, watched by Bill Stanton, Customer Services
Manager, Ratcliff Palfinger and Nick Murray, Chairman of the
24-365 Agents Council
First successful testing of truly silent diesel generator at Marshall SDG
A new force in silent diesel power generation should be ready to be
demonstrated to carefully selected potential end users by the spring
of 2011 following work carried out by Marshall SDG and Nordic
Power Systems.
After initial work carried out in Norway on the early stage prototype
generator, the system has been successfully tested at MSDG and is
now being further developed in both Norway and UK by a joint team
from Marshall and Nordic Power. During this development work the
team will focus on system optimisation, reducing the electronic
emissions and ruggedisation of the system to ensure the “Cool
Flame” will meet military requirements.
“Achieving this point in the development process of this novel silent
diesel generator using fuel cell technology is a significant milestone
and confirms our expectations that this is a very exciting technology
which fits well into the Marshall Land Systems portfolio,” said Peter
Callaghan, CEO.
The diesel fuel generators are based on a patented technology,
named “Cool Flame”. The silent generators are expected to
produce power outputs suitable for driving a wide variety of
electronic equipment and provide auxiliary power units where silent
running is required.
Marshall Land Systems unveils remote control Land Rover
Marshall SDG creates novel vehicle to assist with route
clearance
Marshall Land Systems provides Wolfhound with its loadbed
The Wolfhound Tactical Support Vehicle which has just entered
operational service in Afghanistan is fitted with a loadbed built by
Marshall Vehicle Engineering.
“Our knowledge of military load beds has been developed over
many years, indeed decades, and ranges from the supply of
large logistic loadbed systems for the UK MOD Support Vehicle
programme, of which nearly 4,500 have been delivered, to small
utility systems for vehicles such as the Iveco LMV and Renault
Sherpa Light. The Wolfhound contract demonstrates that within
MLS we have both the knowledge and the manufacturing
experience to deliver the quality solutions our customers want
and to deliver them on time,” said Peter Callaghan, Chief
Executive of Marshall Land Systems.
This rear view of the UK MoD’s Wolfhound Tactical Support Vehicle
shows the load bed supplied by Marshall Land Systems.
Marshall Land Systems establishes new business in Australia
Marshall Land Systems has established Marshall Land Systems Pty
Limited in Australia to service the growing demand for the company's
solutions in the Asia Pacific region. The move follows
a positive assessment of the levels of business that it expects to
generate and to support existing business in Australia and the
wider region.
Initially, the company will support existing projects and then
move on to support future projects. The new company will have
manufacturing and customer capability support functions
including design and supply network management capability.
The new company will initially feed off the world class capability
of its UK based activities, but there will be a planned migration
of skills to the new company to increase the overall capacity of
Marshall Land Systems.
Peter Callaghan the Chief Executive of Marshall Land Systems
said: "We are setting up Marshall Land Systems Pty Limited
because we can see a profitable and sustainable future for it in
the short and long term. We have already identified a number of
Marshall Land Systems and Thales Australia
Announce MOU on Vehicle Opportunities in Australia
In a joint announcement, Thales Australia and Marshall Land
Systems announced the signing of a Memorandum of
Understanding (MOU) which includes cooperation on vehicle
opportunities in Australia, in particular LAND 121 Project
Overlander.
which provides a real time image of the view from the driver’s
position in the Land Rover, which can be fitted to any vehicle or
building. The equipment installed in the remote Land Rover has
been designed to be fitted or removed in less than 30 minutes so
that vehicle can revert to being directly controlled by a driver.
New Year 2011
The Marshall Land Systems stand at Land Warfare Exhibition,
Brisbane. Pictured above manning the stand were Tim Otter and
Jennifer Chesters.
Richard Hughes, Stuart Moss and Andrew Pavey of Marshall Specialist Vehicles have all been successful and have been
awarded Chartered Engineer status. Ray Cutting, MD, commented “This is an excellent achievement”.
The remote driver’s position is complete with all controls, steering
wheel and instruments which replicate what the driver would
experience if sitting in the actual vehicle. The driver has a screen
Teamwork
projects we are working on as well as partners, such as
Tectonica Australia Pty Ltd that we are working with. We are
working with State governments to identify the best site for the
company to operate its manufacturing and maintenance facility.
Congratulations to...
A remote controlled Land Rover has been developed by Marshall
SDG. Based on a standard issue long wheelbase military vehicle, it
is designed to travel in areas where putting vehicle crew at risk is
not a viable option.
10
Utilising a number of Military off the Shelf (MOTS) components,
including drop sides and tail boards, MVE delivered the
loadbeds in less than three months following the award of a
contract from load bed designers, Ricardo plc.
The MOU follows close co-operation between Marshall Specialist
Vehicles Ltd and Thales UK on successful programmes such as the
Watchkeeper UAV, and through the close co-operation developed
on the Bushmaster Utility vehicles.
Chris Jenkins, CEO of Thales Australia, said: “Marshall Land
Systems’ expertise in vehicle modules complements our proven
protected mobility credentials, a valuable partnership as we pursue
opportunities in our land businesses, as well as other prospects.”
“Additionally, integrating Marshall Land Systems into our supply
chains will help generate employment opportunities in Victoria.”
Peter Callaghan, Chief Executive of Marshall Land Systems,
said: “We are delighted with this relationship. It builds on our
core values of Quality and Integrity and reflects the close
working and excellent co-operation the two companies have
developed over recent years. Obviously our first activity is with
current Overlander phases. However MLS has had sufficient
levels of interest on other programmes to develop this
relationship and our new company further for other programmes
in Australia and Asia Pacific.”
New Year 2011
Teamwork
11
Teversham School Cheque
Marshall Fleet Solutions in Holland and Canada
Marshall Fleet Solutions Cybit Project
Manager John Walker and the Engineer
teams have been working for 6 weeks in
Holland on the Cybit Rollout programme.
They have successfully completed the
first phase fitment of 160 diesel flow
meter devices in conjunction with Cybit
tracking systems to monitor driver
behavior and fuel consumption.
John Walker and the teams have
managed to meet and exceed the
customers expectations as the work
required a substantial amount of on-site
design and implementation.
MFS is currently discussing with Cybit
plans to start the second phase on the
programme alongside Bill Tufts the MFS
engineer who is currently in Canada
completing a fitting to other Cybit assets.
MFS has also been selected to provide
the In Country Fleet Management
Support using the MFS Cambridge-based
24/7 Call Centre, working with its
partners the existing Thermo King
network in the country.
New Hatfield Depot for Marshall Fleet Solutions
New all-encompassing Marshall Fleet Solutions depot has been
opened to support Booker Limited and other transport operators.
On Friday, 10th December Robert Marshall, COO of the
Marshall Group opened the Marshall Fleet Solutions new full
service Hatfield Depot. The depot is co-located with the Booker
Limited’s distribution depot.
During the opening, Robert Marshall met members of the team
at Hatfield, as well as Ian Taylor, Distribution Director, and Gary
Grace, General Transport Manager, senior executives of Booker.
He toured the Marshall Fleet Solutions site, inspected some of
the work going on and discussed operational issues about its
management, role and working relationship with Booker.
Marshall of Cambridge has provided strong support for Teversham Church of England
Primary School for over 50 years, and the Company continues to take a very keen interest
in the School. As part of the formal sponsorship, the Company also provides some limited
financial support for the School to provide some ‘little extras’ and Group Support Executive
Terry Holloway recently visited the School at assembly to hand over a cheque.
Right: Terry
Holloway is seen
handing over the
cheque to Head
Teacher Liz
Jenkin, whilst
children from the
School are
seated in the
School Hall
following their
morning
assembly.
People are at the heart of our success
As a Group of Companies, Marshall has for the first 100 years of its trading
history prided itself on its strong values of Customer Service, Integrity & Fairness,
Adventure and Innovation, and People being at the heart of our success.
Marshall Fleet Solutions A job well done...
TDG UK Ltd, commended Lee Hellier and Gary Knowels, of Marshall Fleet Solutions, Bristol depot, for their dedication. They both
worked diligently all day in torrential rain to ensure the down times of their customers fridges was kept to a minimum.
MLS demonstrates capabilities at New Technology & Capability Centre
Chariots of Fire
Whilst the markets in which we operate have changed, these values have
played a key role in our heritage and remain just as important now as ever.
Teams from Marshall took part in the
annual Chariots of Fire Race on
Sunday, 23rd September. This year’s
Race was raising money for two local
charities: Home-Start, Cambridge and
Wallace Cancer Care.
The fastest Marshall team in this year’s
event was from the Aero Academy who
received the Marshall Trophy from
Sir Michael Marshall.
To ensure that we focus on the point that people are at the heart of our
success, we have often tried to benchmark our ability to provide a great
working environment and for a number of years we have run several in-house surveys to judge our performance.
An example of this was the Marshall Aerospace 2009 Transformation Survey which yielded valuable insights.
But for the last three years Marshall Motor Group and Marshall Leasing have used an external company, the Great Place to Work™
Institute. The value of hiring an external impartial company has been immediately apparent with the most important part of the process
being feedback sessions and analysis at each of our Motor Group branches and divisions. These have become wonderful forums for
continuous improvement.
UGVs, ISTAR, Manoeuvre, Logisitics
Precision Attack and Medical Systems
were on display at the opening of
Marshall SDG Technology and Capability
Centre in Petersfield.
On 22nd September 2010, Marshall Land
Systems demonstrated its capabilities to
mark the opening of its new Technology
and Capability Centre at Marshall SDG
in Petersfield.
Mr Gerald Howarth MP, Minister for
International Security Ministry of Defence
and Sir Michael Marshall CBE DL,
commenced proceedings with an opening
ceremony. This was followed by an array
12
Teamwork
of demonstrations including Unmanned
Ground Vehicles and other equipment
relevant to the ISTAR, Manoeuvre,
Logistics, Precision Attack and Medical
System domains; designed, developed or
manufactured by Marshall Land Systems,
its partners and by Marshall SDG in
particular.
During the event Marshall UGVs,
QUESTARTM and TRAKKARTM, were
exhibited. QUESTARTM is a fast moving,
low signature surveillance vehicle which
can operate autonomously or remotely on
either tracks or wheels. TRAKKARTM is a
logistic support platform which uses
“follow me” technology and autonomous
New Year 2011
software, and which can be operated
remotely as a load carrier,
communications, surveillance or route
clearance platform.
Protected Workspace solutions included
a battery charger unit which has recently
been delivered to the Royal Air Force and
a deployable Machine Shop (DMS) which
is in service with the British Army, Royal
Marines and Royal Air Force. Two
variants of the British Army’s Support
Vehicle were also displayed.
The event was a great success and
demonstrated the breadth of Marshall
Land Systems’ capabilities.
Following on from this, it has been agreed that for
2011 we will for the very first time be holding a
GROUP Employee Survey. This will allow all of the
Group’s Operating Companies to look at how we
are doing as employers and to compare ourselves
against our competitors. More importantly it will
allow us to listen to all of our employees. There will
be more details to follow, but the survey will take
place in July 2011.
As a result of the feedback from the Great Place to
Work™ Institute survey, the employees in Motor
Group / Leasing have seen their overall rating as a
great place to work increase dramatically each year.
At the recent Motor Group conference, the
management teams of our Honda business in
Scarborough and Vauxhall business in Leicester
were recognised for their exceptional
achievements in providing a great place to work
for their respective teams.
The picture shows Robert Marshall giving awards to Steve Tudor, General Manager Leicester Vauxhall and James Rodgers,
General Manager at Scaborough Honda at the Motor Group Management Conference on the 13th January.
New Year 2011
Teamwork
13
Movember Moustaches
The Highest Christmas tree in Cambridge
Once again Marshall of Cambridge put up the tallest Christmas Tree in
Cambridge. Not quite 101ft high to match the number of years Marshall has
traded in Cambridge since its foundation in the Motor Business on 1st
October 1909; the tall and very elegant Christmas Tree nonetheless added
enormous cheer to Newmarket Road on the outskirts of the City.
As always, the Christmas Tree lights were switched on in conjunction with
the Head Teacher, children, parents and governors from Teversham Church
of England Primary School just the other side of the Airport. The School is
sponsored by Marshall of Cambridge and this year an art competition was
held within the School with a theme of ‘The Battle of Britain’. The winning
artist was Amir Ben Hafsia, who was invited to join Marshall of Cambridge
Chief Operating Officer, Robert Marshall, in turning on the lights. Prior to
switching on the lights, the children sang some carols, accompanied on the
guitar by their Head Teacher, Liz Jenkin.
Head Teacher Liz Jenkin with Robert Marshall and Amir Ben Hafsia, and the
runner up of the painting competition Alina Serrano.
Marshall Executive Aviation is looking forward to a busy and exciting 2011
Terry Holloway holds a Cheque for £4,905.50 raised by this motley crew around him!
You may have noticed some strange looking characters walking round your office, shop floor or show room during the month of
November. Well this will all be down to the Marshall Mo’s taking part in the month of Movember. Championed by the Marshall Young
Persons Group and lead by Jamie Maguire (Marshall Aerospace) the Marshall Team members made a sterling effort by growing a
‘Mo’ (moustache) to raise awareness and funds towards the battle against prostate cancer.
The Movember challenge is simple: start
1st November clean shaven and then grow
a moustache for the entire month and raise
money for cancer that affects men.
With the addition of a Bombardier Challenger 300 to its
existing fleet of Citation Bravo and XLS and several
new members to the team, including James Hunt and
Cheryl Elliott-Edwards seen right, the skies truly are
the limit for Marshall Executive Aviation!
The climax of the month was a ‘Mo
Down’ held on 30th Movember at the
Gypsy Moth Restaurant to calculate the
total raised and award a number of prizes
to those who took part. The judging panel
was made up of Robert Marshall, Terry
Holloway, Kevin Patterson and Richard
Martin.
Business travellers, dignitaries, pop stars and film stars
travelling worldwide have already enjoyed the unique
experience of this ultimate jet and Marshall World
Class hospitality since its inaugural flight in November.
Tim Windsor, a proud moment as he
excepts a firm handshake and a winning
congratulations from Robert Marshall.
MEA is also looking forward to adding a second Bravo
to the fleet early in 2011 to further expand their
services. This aircraft will be based at Cambridge and
maintained by Marshall and will provide additional
customer service capability to the operation.
Open For Business!
Cambridge Airport was one of the few
airfields in the United Kingdom which kept
open through the week of snow and
disruption during the first week of
December, which closed many other
airfields around the United Kingdom.
Pictured above: Robert Marshall with
Archie Garden.
The airports subject to disruption included
Luton and Gatwick. During this weeklong period the Company took in a
number of diversion flights from other
airfields. This remarkable feat, which is a
tribute to the team at Cambridge keeping
ice and snow off the runway was given
wide coverage on BBC Television.
“It’s a hell of a week to take on the role of
Airport Director!”. Thus spoke Archie
Garden as Heathrow is closed, Gatwick is
having huge difficulties coping with the
snow, and an Eastern Air diversion from
Norwich has just landed. But we in
Cambridge are still open for business
thanks to a wonderful team of people
running the airport. Keeping the airport
open required a tremendous commitment
from all airport staff, as well as colleagues
from facilities, the hangars, the motor group
Picture right shows Airport staff working
day and night to keep the runway open.
14
Teamwork
New Year 2011
break this barrier, there is still time.
Simply go to
http://uk.movember.com/mospace/6052
58/ and hit the ‘Donate’ button.
Daksh’s Taches teams. Throughout the
month of Movember these brave men
walked amongst their peers sporting
some of the most terrible facial fur ever
to grace a man’s face!
to keep our aged equipment functioning
and our external partners - and we made
it! Robert Marshall who has recently
signed-up Archie to take on the
challenging role of growing the Airport as
a separate business unit. “Archie is full of
enthusiasm,” he added: “Whereas in the
past the Airport has been a superb
gateway to the maintenance operations,
the decision to invest and attract new
business is very exciting. I am delighted
to have been given the opportunity to
work with this fantastic group of people
at Marshall - and develop a first class
customer service facility and a gateway
to Cambridge that will be a huge asset
for the City. Our near term targets will
be to grow business aviation usage,
and also to attract some City Hop
services - similar to those that used to
be run by ScotAirways.”
The funds raised through Movember’s
UK campaign benefit the The Prostate
Cancer Charity (TPCC), the UK’s leading
prostate cancer charity.
In total, 41 members of the Marshall
Group of Companies signed up to take
part in either the Marshall Mo’s or
Sports & Social Club News
The winners were: Least Mo Growth:
Martin Shipley; MOst MOney Raised:
Steve Dosman (£661); Best Mo: Tim Windsor.
To date the Marshall Team has raised a
fantastic £4905.50. There is still some
sponsorship money coming in, and the
MYPG hope to break the £5000 barrier.
If you would like to donate to help them
Steve Dosman, pictured above accepting
his Sash and Robert Marshall’s
congratulations on a fine charitable effort.
The Alternative Business Listing
2010 has been an exciting year for the
Marshall Sports and Social Club (MSSC)
and one of a certain amount of change
with a number of new faces, including the
Marshall Young Persons Group, helping
out Dave Curry. Free punting and
entrance to the University Botanical
Gardens was introduced early in the year,
and the regular trips to London for
shopping and the Theatre run alongside
trips to Thorpe Park and the bi-monthly
quiz.
In 2011 the MSSC hopes to grow further
with extra trips being put on and the
introduction of some sporting
tournaments, both inter-group and
external. Also look out for our new website
which will be launched early in the New
Year. If you have any suggestions for
events of trips that you would like to see
run by the MSSC please email
The MYPG would like to take this
opportunity to say a massive THANK
YOU to everyone who was involved and
look forward to raising even more money
in 2011.
All competitors ran one competitive
mile round the University of Cambridge
Athletics Track, with the winners taking
the top slots in the On Footse listing.
The event was raising money for the
mental health charity, Cam-mind.
Runners representing some of the
biggest businesses in the Cambridge
area recently raced for a top place on
the region's alternative business listing
— the ‘On-Footse’ top 100 index today
(3 October 2010).
The Marshall Aerospace AeroAcademy
entrant for the Footse Top 100 race
this year was Liam Harper, a second
year Advanced Apprentice, following a
training programme to become an
aircraft electrician. Liam completed the
race in a very credible 6 minutes, 15
seconds. Liam was also a member of
the fastest Marshall Aerospace team in
the recent local ‘Chariots of Fire’ relay
race.
New Year 2011
Teamwork
15