Winter 2010 - Insurance Institute of Canada

BC Insider
Insurance Institute
Volume 15, Issue 2
For members of the Insurance Institute of British Columbia
Winter 2010
President’s Message
In general, our industry has a pretty bad public reputation and is (in my opinion) woefully misunderstood. I recently attended a seminar on demographics in the insurance industry. The research team completed several focus groups across
Canada and asked what a typical ‘insurance person’ looked like – more than once the term “Men in Black” was used along
with “silver haired men in big fancy cars”. In reality, over 60% of people employed in the insurance industry are female and
last time I checked our company cars were Chevy Cavaliers – not big, not fancy. Everyone who works in the industry has
the ability to change that perception by taking the time to understand how the industry works and by making a positive
difference in the lives of our policyholders/customers.
When we attend social functions, how many of us shy away from the inevitable question – “so what do you do for a
living?” If we tell them we work in insurance, either they think we are life insurance sales people or they go into a tirade
about a horrible claims experience they or some distant friend or relative had that ends with “you guys just rip people off
every chance you get”. What a great start to a party!
I have been asked on many occasions, what is the point of insurance – “you pay and pay, but only collect if something
goes wrong.” My answer to that is the entire premise of insurance is many people pay small amounts to cover the losses of
an unfortunate few. Most people don’t understand that the premium they pay here in BC is used to purchase reinsurance
Shaun Sinclair, MBA, FCIP, CRM
and that their money is used to pay losses around the world – I really don’t mind that a portion of the premium I paid went
to cover some losses for 9/11, or the fires in Australia, or any other world disaster – that’s insurance in its truest form – at work – helping those unfortunate few.
There is also the idea that insurance is the oxygen of the economy – meaning that the very fact insurance is available provides governments with the support to build
and maintain infrastructure like roads, utilities and public facilities along with private enterprises building commercial and residential properties. The provision of liability
insurance allows entrepreneurs to offer the goods and services we all need; without the worry that one mistake will wipe them out.
After all is said and done, aside from the written contracts, Insurance is a people business that relies on clear concise communication. From the paying customer (by the
way who essentially pays the salary for everyone in the industry), looking to protect what they consider an important asset, to the broker who interprets what needs to be
covered and presents that interpretation, to the underwriter who has to understand the risks involved to provide coverage at a reasonable rate, to the actuary that has to
modify premiums and reserves based on history and forecasting, to the marketing group that tries to encourage more business, to the claims person that has the opportunity
to ‘bring the contract alive’ when the customer has suffered a loss - we all have to communicate with each other – so, why not do it in a way that makes a positive difference
to those we interact with?
I believe that those of us that have chosen a career in the insurance industry have a duty to help people build positive relationships – with our customers, our co workers
and our partners. Given the number of people we deal with each day, are we not in the best industry for building these positive relationships?
Changing the “men in black” stereotype and negative perception of our industry cannot be achieved through advertising or hype – I believe it takes action, with a genuine
desire to make a positive difference in the lives of the people we interact with to foster that change. If each one of us in the industry vowed to make a positive difference in
the lives of a client or co-worker each day, there would be over 1 million positive actions every two weeks, or 26 million acts each year – that’s one positive difference made
per person, per day; can you imagine the outcome if we could achieve what seems to be a fairly simple objective? One way to make a positive difference is to volunteer and if
you are interested, we are always looking for volunteers at the IIBC.
Best wishes to all of you for a happy, healthy and prosperous New Year.
Shaun Sinclair, MBA, FCIP, CRM
President, Insurance Institute of BC
1110-800 W. Pender St., Vancouver, BC V6C 2V6 Tel:604.681.5491 Toll Free: 1.888.681.5491 Web: www.insuranceinstitute.ca Email: iibcmail@insuranceinstitute.ca
Learning for the real world. Rewarding.™
Book It In Your Calendar!
February 4
Vancouver Island University Career Fair – Nanaimo
February 25
CIP Society PROedge Seminar: Fraud /Identity Theft – Victoria
March 1-5
Insurance Institute National Education Week
February 22 - March 7
Early Registration for In-Class CIP Courses – Spring Semester
March 2
Study Skills Seminar – Vancouver March 3
Study Skills Seminar – Nanaimo
March 3
CIP Cocktail Event – Nanaimo
March 3
Insurance 101 from Broker to Adjuster – Vancouver
March 4
Study Skills Seminar – Victoria
March 4
What to Expect at a CIP Exam – Webinar
March 8-24
Standard Registration for In-Class CIP Courses – Spring Semester
March 10
University of Victoria Career Fair – Victoria March 10 Ambassador Training – Vancouver
March 16 CIP Society PROedge Seminar: Environmental Liability – Richmond
March 23
Instructors’ Professional Day – IIBC, Vancouver
March 25
CIP Society Charity Event – Pop Opera, Vancouver
March 30
CIP Society PROedge Breakfast Seminar: Impact of HST – Vancouver
April 6 -12
National CIP Examinations – Winter Semester
April 13
CIP Classes Begin – Spring Semester
April 13 & 15
Building Construction Webinars
April 21
CIP Society PROedge Luncheon Seminar: Risk Management – Vancouver
May 5
Introduction to Marine Cargo Insurance Seminar – Burnaby
Spring
Introduction to Earthquake Seminar – Vancouver
Spring
Professional Liability Seminar – Vancouver
June 9
CIP Society Annual Golf Tournament – Hazelmere Golf Course, Surrey
June 23
CIP Society Annual Golf Tournament – Cedar Hill Golf Course, Victoria
June 24
IIBC Annual General Meeting – Vancouver
July 5-9
National CIP Examinations – Spring Semester
For more information on courses and seminars, please visit: www.insuranceinstitute.ca
2
Academic Division Report by Mike Dakin, BA, CIP, Vice-President, Academic Division
We had another very successful convocation last November in Vancouver. It was a great honour for me to have the opportunity of MC’ing this event. This is of course, a great
showcase event, not just for the Insurance Institute but for the Insurance industry as a whole. This year was once again, very well attended and supported by all sectors of
the Industry.
Congratulations to all the graduates! One of the wonderful aspects of the convocation event for me is to meet all the family members who come out and participate. I met
a number of grads who introduced me to their spouse, their mom or dad, or their kids who have come out to share the pride of graduation of their loved one. It is particularly
special in that we have a blend of insurance people and their families who attend our convocation.
Our CIP course enrollments continue to grow. One of the drivers of the recent growth in CIP registrations is the increased participation of ICBC employees in the program.
As an employee of ICBC and a member of the Insurance Institute Executive, I am very much aware of the efforts over the past few years to bolster ICBC participation. Thanks to
the “rallying efforts” of IIBC, Past President Glenda Ouellette, interest has grown substantially. ICBC President’s Jon Schubert has openly communicated his support for the
Insurance Institute programs on numerous occasions. ICBC has undertaken a number of communication initiatives within their organization to promote educational programs
offered by the Insurance Institute as a means of enhancing overall insurance industry knowledge and supporting career development. I am very pleased to say that these
efforts have been paying off. For example, Fall registrations for ICBC staff (both in-class and distance learning) increased from 77 in 2008 to 205 in 2009. As a percentage of inclass students, ICBC participation rose from 15% to 33% of course registrations. “Great job” to all my colleagues at ICBC and at the IIBC who have worked so hard at promoting
the program and congratulations to those who have jumped in! You won’t regret it.
Our Marketing and Communications Committee has been very active preparing advertising plans for 2010. We believe that we need to continue to promote the CIP Brand
and that past advertising and marketing efforts have contributed to our ongoing growth and success over the past few years. Watch for focused transit ads concentrating on
routes to downtown Vancouver, UBC, SFU, and in Victoria starting in March. We are also working on advertising plans focused on the broker conferences this spring, similar to
our very well received advertising campaign in Kelowna a couple of years ago.
Thanks to Jan Brownridge, BA Hons, FCIP, CRM, Chair of the Marketing and Communication Committee and her team for the great job!
I hope everyone has a happy and prosperous 2010.
Professional Division Report by Wes M. Chowen, BA, CIP, CRM, Vice-President, Professional Division
Professionals, such as we, at times suffer authors who rely upon famous quotations to dress up their compositions. Anyways, I was reading Greek philosophy the other day,
and I was struck with this Plato quotation: “A hero is born among a hundred, a wise man is found among a thousand, but an accomplished one might not be found even
among a hundred thousand men.”
This past year in BC, 114 very accomplished professionals graduated with either a CIP or FCIP designation. Three separate convocation ceremonies were held: in Vancouver,
with 414 attendees; Victoria, with 125 attendees; and Kelowna, with 32 attendees. These gold medal deserving ceremonies were conducted to perfection thanks to the organizational skills of Drinda Ribeiro, her Events Committee and Kim Durocher; Sylvia Bernat and Donna Salahor of our Vancouver Island Chapter; and Shannon Willford
and her Okanagan Committee.
I would like to recognize and thank Drinda Ribeiro, BSc, FCIP, FRM, CIM for her contributions with the Insurance Institute of BC. She started to volunteer with our Seminars Committee in 2004, and then chaired over subsequent years our
Seminars Committee, Education Committee, Operations Committee, and most recently our Events Committee. Drinda is
stepping away from her role with IIBC, but will be continuing her work in the industry from her new home in Victoria. Danielle Bolduc BComm, CIP
Although she will be missed, we will not be surprised to see her resurface with the Vancouver Island Chapter.
Manager
Lynne Vetter, FCIP is another bright light volunteering with IIBC who will continue as a member of Marketing and
dbolduc@insuranceinstitute.ca
Communications Committee and will now take on the added responsibilities of chairing the Events Committee. We wel604-681-5491 ext. 22
come Lynne into Council after seven years of dedicated volunteer service. Lynne and her committee is busy planning the
Charity event “Battle of the Insurance Bands” which be will held at Pop Opera in Vancouver on March 25; plan to be there!
Kim Durocher
The Ancient Olympic Games were first organized in Olympia, Greece in 776 B.C. So far this year, our Seminars ComSeminars & Events Coordinator
mittee, chaired by Jasmine Kaila, BA, CIP held nine Success Series seminars in Kelowna, Victoria, and Vancouver; and
kdurocher@insuranceinstitute.ca
nine CIP ProEdge seminars in Vancouver, Surrey, Burnaby, Nanaimo, Victoria, and Kelowna. We also offered for the first
604-681-5491 ext. 21
time 10 free study skills seminars in Vancouver, Langley, Victoria, Kelowna and Prince George; thank you to Karen Graves
Karen Graves BA, CIP, ACS
for coordinating those. Another gold medal performance by the Seminars Committee, and I’m certain the Ancient Greeks
Education Coordinator
would be envious.
kgraves@insuranceinstitute.ca
Like the origin of the Ancient Olympic Games, our Future Directions Committee, chaired by Mark Francis, FCIP, ACS is
604-681-5491 ext. 29
shrouded in mystery and legend. Unlike the Ancient Greeks, who are immortalized in poems and statues, Future DirecDonna Salahor CIP
tions committee will be immortalized through their work producing our Strategic Plan, Governance Model, and Risk
Marketing Coordinator, Vancouver Island
Management Plan. Each of these documents is worthy of a gold medal.
dsalahor@insuranceinstitute.ca
To accommodate the 2010 Olympics, IIBC has modified the Winter Course Semester, for the last three weeks of Febru250-216-9393
ary no CIP classes will be held downtown and North Vancouver. Another year has ended, our 62nd since Adam McBride presided over our inaugural term in 1947. As you can see,
Laine Atkins BA
IIBC’s Professional Division is setting a direction for future generations of professionals within the insurance industry. As
Customer Service Representative
Plato once said: “The direction in which education starts a man will determine his future in life.”
latkins@insuranceinstitute.ca
IIBC’s Professional Division sincerely hopes that all of our members, volunteers, and staff enjoy the 2010 Olympics,
604-681-5491 ext. 0
and we welcome you all to 2010!
B C STA F F
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Vancouver Island Chapter Report
by Lucie Ferguson, CIP, CAIB, CRM President, Vancouver Island Chapter
Wow, where does the time go! Another wonderful and successful year has gone by and the Vancouver Island Chapter has
been busy. This is good news as we continue to surpass the minimum 400 members in order to have a voice at the Board
of Governors meeting.
On October 22nd, 2009, we held our annual CIP Cocktail Party at the Highland Pacific Golf course, Victoria’s newest
public golf course. Over 30 people in attendance enjoyed a fabulous buffet of hors d’oeuvres, drinks and networking opportunity with others in the insurance industry.
The Vancouver Island Chapter offered several seminars this year such as: “ABCs on Electrical, Heating & Plumbing”, “How
do I Get Through to You”, “Asbestos Awareness” and “Liquor Liability”. I would like to thank Donna Salahor, Marketing Coordinator for Vancouver Island, IIBC’s newest addition for her tremendous efforts and dedication for making these happen.
Donna, we could not have done it without you!
Although our course registrations have been a bit low, we continue to strongly promote the CIP program at all information sessions. We recently hosted an “educate the instructor” session for our newest instructors. We reviewed the Instructors’
manual as well as various on-line tools, Instructor Exchange and E-Learning websites to ensure the instructors have the
tools needed to be outstanding instructors. This past semester, we had the largest GIE class (licensing course) with 31 new
members, great news!!
On November 27th, we held our Annual Awards Dinner & Dance which some of us like to refer to as “the Ball”. We recognized nine graduates of the CIP program. These graduates have demonstrated their commitment to continuous learning
and professionalism; it was a pleasure to pay tribute to them. Over the years, this event has become a highlight for us on
Vancouver Island as again it was a sell out with 125 in attendance. Special guests included Peter Hohman, President & CEO
of IIC; Chris Fawcus, Chair of the Board of Governors, IIC; Shaun Sinclair, President of IIBC and his wife, Karen. Great fun,
great people and great prizes! Congratulations again to our graduates!
Our goal for 2010 is to continue working hard and increasing our membership to a record high and to offer more
courses, events and educational seminars to help our current students achieve their well deserved CIP designation. Together, I know we can do it!
I am very pleased to serve on another term as President. I look forward to the opportunities this role entitles me such as
making new contacts and building further relationships with those working in the Insurance Industry.
2009-2010
Vancouver Island
Council Members
President
Lucie Ferguson, CIP, CAIB, CRM
Coast Capital Insurance Services
PAST PResident
Muriel Sitter, CIP, CAIB, CRM
Coast Capital Insurance Services
EDUCATION CHAIR
Dale Rogoza, CIP, CRM
ClaimsPro Inc.
SEMINARS CHAIR
Wayne Coates, BA, CIP
Insurance Corporation of British Columbia
EVENTS CHAIR
Sylvia Bernat, CIP
Intact Insurance
COMMITTEE MEMBERS
Shawn Blennerhassett, CIP
Victoria Claim Works Inc.
Lorraine Cuthbert, CIP, CAIB
Coast Capital Insurance Services
Jim Robinson, FCIP, CRM
Aviva Insurance Company of Canada
Shevaun Ward
Intact Insurance
Location 686 W. Hastings, Vancouver
BATTLE OF THE
Insurance Bands
members benefit
Time 5:00-9:30pm
Tickets $35 in advance
INCLUDES APPETIZERS & FANTASTIC ENTERTAINMENT!
BUY YOUR TICKET NOW – LIMITED SPACE!
NO HOST BAR · 100% OF TICKET SALES DONATED TO VARIETY
VIP Table $500 · Includes 6 Tickets
PLUS DESIGNATED SEATING AREA & ONE FREE
DRINK PER PERSON · ONLY 4 TABLES AVAILABLE!!
CHARITY EVENT
featuring
FRONT PAGE, inCIPients, AXIOM
and WEST COAST ROCK REVUE
with opening act ALEX POLLINGTON
March 25 @ Pop Opera
4
Buy Tickets www.insuranceinstitute.ca
UNABLE TO ATTEND BUT WOULD LIKE TO DONATE TO
VARIETY ON BEHALF OF THIS EVENT? PLEASE VISIT
www.variety.bc.ca/e4v.htm
CORPORATE SPONSORSHIP AVAILABLE!
FOR MORE INFORMATION CALL 604.681.5491
OR EMAIL IIBCmail@insuranceinstitute.ca
Convocation and Awards Days 2009
The 2009 Convocation and Annual Awards ceremonies were held at the Delta Grand Okanagan on Friday November
20, at the Hyatt Regency Hotel in Vancouver on Thursday November 26, and at the Victoria Golf Club on Friday
November 27. The functions which honoured our graduates and award winners were attended by 32 people in
Kelowna, 420 people in Vancouver and 125 in Victoria.
BC Awards
National CIP Awards
FCIP
The School of Loss Control Technology Prize
Silver Award
Gold – Norman Bortnick Memorial
Yvonne Crowley
CNS
Silver – CNS Award
Maggie (Jun) McCumber (Xie)
Commonwealth Insurance Company
Bronze – Robert Yates Memorial
Tommy Tsang
Sovereign General Insurance Company
CIP
Gold – Leonard J. DeVito Memorial
Barbara Powell
ICBC
Silver – Malcolm C. Simpson Memorial
Miranda Lee
Insurance Bureau of Canada
FCIP Gold Award: Chris Gibson of ICBC presents to
Yvonne Crowley.
Barbara Powell
ICBC
The Canadian Independent Adjusters’ Assoc. Prize
Top Graduate – Independent Adjuster
Bryan McRoberts
SCM Risk Management Services Inc.
The Canadian Board of Marine Underwriters Prize
Top Graduate – Marine Major
FCIP Silver Award: Tony Hayes of CNS presents to
Maggie McCumber.
Alain Matkin
AXA Pacific Insurance Company
The Gerald E. Hackett Memorial Prize
Top Student
Mihaela Stelck
Commonwealth Insurance Company
Bronze – Advance Claims Service Award
FCIP Bronze Award: Shaun Sinclair presents on behalf
of Travelers to Tommy Tsang.
Louisa Cheung
CNS
Top Graduate – Vancouver Island Chapter
Allison L’Arrivee
ICBC
Runner Up – Vancouver Island Chapter
Kira Kenny
Megson FitzPatrick Inc.
CIP Runner Up, Vancouver Island: Jim Robinson of
Aviva presents to Kira Kenny.
CIP Gold Award: Donnie Wing of ICBC presents to
Barbara Powell.
National CIP Silver Award: Chris Fawcus, IIC Board of
Governors Chair presents to Barbara Powell.
Top Marine Major: Chris Fawcus presents to Alain
Matkin.
CIP Silver Award: Gary Horga of Economical Insurance
presents to Miranda Lee.
Top Graduate Independent Adjuster:Chris Fawcus
and Patti Kernaghan, President of CIAA, presents to
Bryan McRoberts.
Top Student: Chris Fawcus presents to Mihaela Stelck.
CIP Bronze Award: David Porter of Advance Claims
presents to Louisa Cheung.
5
Insurance Institute of Canada Graduates 2009
FELLOW, CHARTERED INSURANCE PROFESSIONAL GRADUATES – FCIP
Paul Crema
Yvonne Crowley
Ricardo de Guzman
Bryan Finstad
Marilyn Leung
Maggie (Jun) McCumber (Xie)
Karin Marianne Singbeil
Harmony Financial Group
CNS
T.S. McKenzie Insurance Agencies Ltd.
ICBC
Lombard Canada Ltd.
Commonwealth Insurance Company
ICBC
Emilia Sulpizio
Colin Trinczek
Tommy Tsang
Sarah Tung
Mardon Group Insurance
Wawanesa Mutual Insurance Company
Sovereign General Insurance Company
Intact Insurance
FCIP Continuing Education Ian Neil
Sovereign General Insurance Company
CHARTERED INSURANCE PROFESSIONAL GRADUATES – CIP
Rosemary Adams
Jim Ainsley
William Arrowsmith
Mary Ma Lai Au
Daphne Aw
Harpriya Bakshi
Blair Benoit
Renate Boorman
Heather Bradie
Melanie Brennan
Suzanne Brodziak
Scott Broughton
Janine Bryant
Sheldon Burwash
Laura Caulder
Catalina Chan
Emily Chen
Louisa Cheung
David Chipangura
Leo Chiu
Iain Chow
Ida Chow
Patricia Coe
Sharon Craver
Lorna S. Crisologo
Christena deBodt Rosenland
Jessie Dhaliwal
Fanny Feng
Nina Finter
David Fitz-Gerald
Gemma Fournier
Julie Fun
Paul Galbraith
Matthew Gook
Alastair Gray
Stephanie D. Hansen
Jason Harrison
Jaymee Ho
Dennis Huber
Rachelle Irvine
Sanja Ivica
Dan (Judy) Jiang
Jane (QiuXia) Jiang
Dong Yup Jo
Kira Kenny
Allison L’Arrivee
Kathy Po King Lee
Miranda Lee
Ronald Lee
Dianne Lee-Hansen
Denis Lemiere
Suzanne P. Lima
6
Waterborne Underwriting Services Ltd.
J. Ainsley and Associates
AXA Pacific Insurance Company
GNK Insurance Services Inc.
CNS
Intact Insurance
RSA
ICBC
ClaimsPro
Crawford & Company (Canada) Inc.
ICBC
The Corp of the District of Saanich
ICBC
Aviva Insurance Company of Canada
AXA Pacific Insurance Company
Shaw Sabey & Associates Ltd.
The Economical Insurance Group
CNS
Aviva Insurance Company of Canada
Canadian Direct Insurance
The Economical Insurance Group
Westland Insurance
Mutual Fire Insurance Company of B.C.
ICBC
Wawanesa Mutual Insurance Company
Waterborne Underwriting Services Ltd.
RSA
The Economical Insurance Group
McLarens Canada
Commonwealth Insurance Company
Zurich Canada
Intact Insurance
Coast Capital Insurance Services Ltd.
David J Gook Ins Agencies Ltd.
Harlock Murray Underwriting Ltd.
Aviva Insurance Company of Canada
Commonwealth Insurance Company
Marsh Canada Ltd.
ICBC
Sovereign General Insurance Company
Pemberton Insurance Corporation
Wawanesa Mutual Insurance Company
CNS
West Canada Insurance Services
Megson FitzPatrick Inc.
ICBC
Murrick Insurance
Insurance Bureau of Canada
Wawanesa Mutual Insurance Company
ICBC
—
Pemberton Insurance Corporation
Ena Buu Y Ly
Tony McAteer
Ryan Gary McAvena
Nicole A. McDonough
Scott McLaren
Bryan McRoberts
Christopher Mah
Michelle G. Man
Alain Matkin
Carson Mau
Jennifer Mills
Carrie Mitamura
Judi Montgomery
Kevin Munt
Jennifer Ju Ou
Angela Owens
Glen Per
Ivette Piedade
Barbara Powell*
Chris Pragnell
Nelson Rivero
John Romanchuk
Andre Scali
Tina Scott
Isabelle Seow
Megan Shi
Rajesh Shori
Amy Smiley
Bonnie Somers
Rossetti Song
Patricia St. Marie
Roslyn Stephen
Nick Stinson
Noreen Tablan
Yukiko Takahashi
Brenda Taylor
Rajpreet Thind
Jimmy Tran
Tommy Truong
Gabriel Urtusastegui
Linda van de Kamp
Joanne van Pelt
Lee Varseveld
Juvy Vicencio
Barbara Vig
Denise G. Wilson
Enrika S.Y. Wong
Yu Mei Yan
Galina Zaitchik
Kerri Zinger
Canadian Direct Insurance
ICBC
ClaimsPro
Megson FitzPatrick Inc.
Brouwer Claims Canada & Co. Ltd.
SCM Risk Management Services Inc.
Aon Reed Stenhouse Inc.
ICBC
AXA Pacific Insurance Company
Intact Insurance
Integro Insurance Brokers
City of Vancouver
BCAA Insurance
ICBC
Wawanesa Mutual Insurance Company
Coast Capital Insurance Services Ltd.
ICBC
ClaimsPro
ICBC
Canadian Direct Insurance
AXA Pacific Insurance Company
Brouwer Claims Canada & Co. Ltd.
ICBC
CNS
ICBC
Optimum West Insurance
Intact Insurance
ICBC
Wawanesa Mutual Insurance Company
Wawanesa Mutual Insurance Company
—
Liberty International Underwriters
The Economical Insurance Group
Aviva Canada Inc.
Sovereign General Insurance Company
Johnston Meier Insurance Agencies Group
BFL Canada Insurance Services Inc.
GCAN Insurance Company
Can-Sure Underwriting Ltd.
The Economical Insurance Group
Hendry Swinton McKenzie Insurance Services Inc.
Coast Capital Insurance Services Ltd.
Pacific Coast Fishermen’s Mutual Marine Insurance
Intact Insurance
CNS
ICBC
The Economical Insurance Group
Wawanesa Mutual Insurance Company
Wawanesa Mutual Insurance Company
ICBC
*Honours
Congratulations to the Class of 2009!
Vancouver CIP Graduates
Vancouver CIP Graduates
Vancouver CIP Graduates
Vancouver FCIP Graduates
Vancouver Island CIP Graduates
Okanagan Graduates
You may view your individual graduate picture at:
http://www.flickr.com/photos/iibc/collections/72157623102811110/
7
Special Awards 2009
Instructor of the Year
David C. Skingsley Memorial Award
Martin Dunstan BA, FCIP
ICBC
BC Volunteer of Distinction
Carol Kuzyk FCIP, CRM
Volunteer of Distinction Award: Shaun Sinclair, IIBC
President, presents to Carol Kuzyk.
Award of Merit
Bruce MacDonald MBA, FCIP, CRM
Mardon & Campbell Insurance Brokers Ltd.
National Leadership Award
Established Leader
Andrew Janzen BComm, FCIP, FRM, CAIB
Mardon & Campbell Insurance Brokers (White Rock)
Award of Merit: Chris Fawcus, IIC Chair, Board of
Governors, presents to Bruce MacDonald.
National Leadership Award: Andrew Janzen is the
proud recipient of the new National Leadership award.
Special Thanks to Our Convocation Sponsors
VANCOUVER
Advance Claims Service Ltd.
Aon Reed Stenhouse Inc.
Excel Adjustco Inc.
Canadian Direct Insurance
Aviva Insurance Company
Harbord Insurance Services Ltd.
AXA Pacific Insurance Company
Belfor Restoration Services
Insurance Corporation of
British Columbia
Boorman Investment Company Ltd.
Intact Insurance
The Economical Insurance Group
Brown Bros. Agencies Limited
Kernaghan Adjusters
The Honorable Order of the Blue Goose
CNS & RSA
Megson FitzPatrick Inc.
Intact Insurance
Capital Auto Glass & Upholstery Ltd.
On Side Restoration Services Ltd.
Insurance Corporation of British Columbia
Carfra & Lawton Lawyers
Payne, Travis & Associates
Claimworks
Coast Capital Insurance Services
RCC – Rocky Cross Construction
(Victoria) Ltd.
Coast Claims Service Ltd
Smartway Restoration Ltd.
Travelers
Downs Construction Ltd.
Verico Select Mortgage Corp.
Wawanesa Insurance
The Economical Insurance Group
Wawanesa Insurance
CNS
Crawford & Company (Canada) Inc.
Jardine Lloyd Thompson
Kernaghan Adjusters
8
VANCOUVER ISLAND
IIBC Executive
Governing Council 2009-2010
President
Shaun Sinclair, MBA, FCIP, CRM
shaunsinclair@telus.net
1st VICE PRESIDENT –
ACADEMIC DIVISION
Mike Dakin, BA, CIP
Insurance Corporation of British Columbia
mike.dakin@icbc.com
2ND VICE PRESIDENT –
PROFESSIONAL DIVISION
Wes M. Chowen, BA, CIP, CRM
Pat Anderson Insurance Group
wes.chowen@patand.com
SECRETARY/TREASURER
Pierre Chavigny, CIP, CRM
From left to right:
Pierre Chavigny, Mike Dakin, Lucie Ferguson, Graham Haigh, Shaun Sinclair, Wes Chowen.
Book it in your calendar.
ClaimsPro Inc.
pierre.chavigny@scm.ca
PAST President
Graham Haigh, BA, FCIP, CAIB
Wawanesa Insurance
ghaigh@wawanesa.com
VANCOUVER ISLAND CHAPTER
PRESIDENT
Lucie Ferguson, CIP, CRM, CAIB
Coast Capital Insurance Services
lucie.ferguson@coastcapitalsavings.com
MARKETING AND COMMUNICATIONS
Jan Brownridge, BA Hons, FIP, CRM
Munich Reinsurance Company of Canada
jbrownridge@mroc.com
FUTURE DIRECTIONS
Mark Francis, FCIP, ACS
Insurance Corporation of British Columbia
mark.francis@icbc.com
SEMINARS
Jasmine Kaila, BA, CIP
Insurance Corporation of British Columbia
jasmine.kaila@icbc.com
The second annual Insurance Institute National Education Week.
We are pleased to offer the following FREE* seminars at the Insurance Institute of BC:
Tuesday, March 2, 2010.
Study Skills Seminar - Vancouver
HUB International Insurance Brokers
jennifer.perry@hubinternational.com
EVENTS
Wednesday, March 3, 2010.
Intro to the Industry Seminar: Insurance 101 from Broker to Adjuster - Vancouver
Study Skills Seminar - Nanaimo
Thursday, March 4, 2010.
Study Skills Seminar - Victoria
What to Expect at a CIP Exam - Webinar
* The above events are free for Insurance Institute of BC members.
For more information, please contact us at 604-681-5491 or
Visit www.insuranceinstitute.ca/nationaleducationweek
EDUCATION & CAREER CONNECTIONS
Jennifer Perry, CHRP, CPM
Lynne Vetter, FCIP
Wawanesa Insurance
lvetter@wawanesa.com
OKANAGAN
Learning for the real world. Rewarding.TM
Shannon Willford, CIP, CAIB
Western Financial Group
shannon.willford@westernfg.ca
9
Licensing Courses – Spring 2010
Licensing Program
General Insurance Salesperson / Adjuster Level 1 License General Insurance Essentials (GIE) - Part 1 & 2
Did You Know?
This course provides the training required by the Insurance Council of BC for anyone wanting to obtain a Level 1 Salesperson (Broker) or Level 1 Adjuster’s License. It introduces the student to the
insurance business, insurance intermediaries, the insurance company, basic documents, insurance
practices and automobile insurance. Within one year of completing the program, the successful
candidate must obtain the sponsorship (employment) of a licensed insurance agency, broker
or adjuster in order to obtain a Level 1 license through the Insurance Council of BC.
Are you looking to obtain a level one adjuster’s
license? If so, look no further! The Insurance Institute
of BC is currently the only education provider in the
province offering the educational requirement for a
level one adjuster’s license.
Home Study (Distance Learning)
Successful completion of the GIE (General Insurance
Essentials) exam will fulfill the Insurance Council of
BC’s licensing requirement.
Dates:
Continuous intake – up to one year to write an exam
Fee:
$450, includes $60 IIBC membership fee, textbooks, online tutorial and licensing exam
http://www.insuranceinstitute.ca (Click licensing link)
Langara College (Vancouver)
Instructor: Karen Graves, BA, CIP, ACS
Location: W. 49th Ave Campus
Dates:
March 1, 2010 – April 12, 2010
Days:
Monday & Thursday – 13 sessions
Times:
6pm – 9pm
http://www.langara.bc.ca
GIE Fast Track (Kelowna)
Instructor: Scott Tumak, CIP
Dates:
April 10, 11, 24, 25, May 8, 9
Fees:
$594.30 includes textbooks, online tutorial & licensing exam
Douglas College (New Westminster):
Saturdays – Fall 2010
www.douglas.bc.ca/ce/cba
Already have your GIE?
With only 2 additional CIP courses, and two years
as a level one adjuster, you can obtain your
Level 2 Adjuster’s License:
• C110 Essentials of Loss Adjusting
• C111 Advanced Loss Adjusting
For more information, please visit our website at:
http://www.insuranceinstitute.ca (licensing)
or the Insurance Council of BC at:
www.insurancecouncilofbc.com
Camosun College (Victoria):
Weeknights – Fall 2010
http://camosun.ca/
Watch this Spring as CIP takes to the street!
We’re promoting your designation! For the month of March, the CIP designation will be visible in 50 buses in Victoria.
And this April, in Vancouver, the CIP designation will be riding in 100 buses, 80 skytrains, 30 Canada line trains, and will be displayed at the seabus terminal.
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SPRING 2010 – IN-CLASS, ONLINE & FAST TRACK SCHEDULES
REGISTRATION DEADLINES
EARLY: February 22-March 7 / STANDARD: March 8-24 (Deadlines apply to Online, Fast Track and Evening Classes)
Late Registration Fee Effective March 25: Late registrations will be accepted subject to $55 late fee and space availability.
Transfers between In-Class, Fast Track and Online courses will be accepted, subject to a $25 administration fee after March 1
To check course availability please see individual course titles at www.insuranceinstitute.ca – click on the BC link and then LOCAL CLASSES
COURSES ARE SUBJECT TO CHANGE
FAST TRACK – Spring 2010 *mandatory course
COURSE NUMBER & TITLEINSTRUCTORDAYSDATESTIME
LOCATIONEXAM DATE
C11*
C12*
C14*
C130
C121
C16*
Principles & Practice of Insurance
must be taken as one of the first 4 courses
Insurance on Property
Automobile Insurance
Essential Skills for the Broker
Advanced Underwriting
Business of Insurance
must be taken as one of the last 3 courses
Rick Pickens
Saturdays
May 29, June 5, 19, 26
9am-4pm
Vancouver
July 5, 9:30am
Mary Dehod
Tim Provenzano
Darlene McBride
Muriel Sitter
Scott Tumak
Saturdays
Fridays
Saturdays
Saturdays
2 Saturdays/Sundays
May 29, June 5, 12, 26
June 4, 11, 18, 25
May 29, June 5, 12, 26
May 29, June 5, 12, 26
June 5, 6, 19, 20
9am-4pm
9am-4pm
9am-4pm
9am-4pm
9am-4pm
New West
North Van
New West
Victoria
Kelowna
July 7, 9:30am
July 9, 9:30am
July 6, 9:30am
July 6, 9:30am
July 5, 1:30pm
ONLINE – One night/week, 2.5 hours, for 11 weeks *mandatory course
COURSE NUMBER & TITLEINSTRUCTORDAYSSTARTTIMESTART DATE
LOCATIONEXAM DATE
C14*
Online
Automobile Insurance
Rose Tomlinson
Tuesdays
6pm
April 16
July 9, 9:30am
EVENING CLASS – Spring 2010 – One night/week, 2.5 hours, for 11 weeks *mandatory course
COURSE NUMBER & TITLEINSTRUCTORDAYSSTARTTIMESTART DATE
LOCATIONEXAM DATE
C11*
Principles & Practice of Insurance
must be taken as one of first 4 courses
C12*
Insurance on Property
C13*
Insurance Against Liability
C14*
Automobile Insurance
C16*
Business of Insurance
must be taken as one of last 3 courses
C110
Essentials of Loss Adjusting
Wayne Hickey
Darlene McBride
Monica Woldring
Marnie Richardsen
David Porter
Tim Provenzano
Graham Haigh
Wednesdays
Thursdays
Mondays
Mondays
Thursdays
Mondays
Thursdays
5:15pm
6pm
5:15pm
6pm
5:15pm
5:15pm
5:15pm
April 14
April 15
April 19
April 19
April 15
April 19
April 15
Vancouver
Coquitlam
Vancouver
Surrey
Vancouver
Vancouver
Vancouver
Shaun Sinclair
Wednesdays
5:15pm
April 14
Vancouver
July 5, 9:30am
July 7, 9:30am
July 6, 1:30pm
July 9, 9:30am
July 5, 1:30pm
July 8, 9:30am
VANCOUVER ISLAND – Spring 2010 – Address of locations is listed below schedule *mandatory course
COURSE NUMBER & TITLEINSTRUCTORDAYSSTARTTIMESTART DATE
LOCATIONEXAM DATE
C13*
C72
C121
TBD
TBD
July 6, 1:30pm
July 5, 1:30pm
July 6, 9:30am
Insurance Against Liability
Intro to Risk Management &
Commercial Lines
Advanced Underwriting
Shawn Blennerhassett
Lucie Ferguson
TBD
TBD
Muriel Sitter
TBD
TBD
TBD
TBD
FAST TRACK – SEE ABOVE
KELOWNA – Spring 2010 – Address of locations is listed below schedule *mandatory course
COURSE NUMBER & TITLEINSTRUCTORDAYSSTARTTIMESTART DATE
C16*
Business of Insurance
must be taken as one of last 3 courses
Scott Tumak
LOCATIONEXAM DATE
FAST TRACK – SEE ABOVE
Course Locations
Vancouver (Downtown)
IIBC (Insurance Institute of BC)
1110 - 800 West Pender Street (corner of West Pender & Howe)
Surrey
ICBC Out-of-Province Claims
10470 - 152nd Street, Room 4C
New Westminster
Douglas College
700 Royal Avenue
North Vancouver
ICBC
151 West Esplanade
Kelowna
Stutters Restoration
201 - 1216 St. Paul Street
Victoria
TBA
TBA
July 5, 1:30pm
IIBC SPRING 2010 COURSE FEES
(Evening, Online and Fast Track)
EARLY: February 22-March 7
COURSE
(fees include 5% GST)
Tuition & Exam
STANDARD: March 8-24
Textbook†
TOTAL
Exam
Textbook†
TOTAL
C11**
$474.60
$157.50
$632.10
$508.20
$157.50
$665.70
C12, C110, C120, C130**
$430.50
$157.50
$588.00
$464.10
$157.50
$621.60
All Other Courses
$430.50
$126.00
$556.50
$464.10
$126.00
$590.10
† TEXTBOOKS If you already have a current edition textbook, please let us know and the textbook fee will not apply.
FAST TRACK
Add $10.50 to the above fees for S&H. Textbook must be read prior to the first class and will be shipped to your office via ICS.
ONLINE
Add $10.50 to the above fees for S&H. Texts will be shipped to your office via ICS.
EVENING CLASS Textbooks are handed out in the first class.
**STUDENT RESOURCE GUIDES Includes access to online tutorial
Resource Guides contain sample questions and answers matching the question styles of the national exams.
You will find review questions, case study questions and other additional material to enhance the learning experience and to help prepare for the exam.
C11, C12 and all Applied Courses: Fee above includes the mandatory student resource guide and online tutorial.
ONLINE COURSE
This course will require students to have access to high-speed internet and speakers.
The midterm will be a daytime exam to be written at the IIBC office or proctored by your supervisor. For further details please contact IIBC.
CANCELLATION POLICY Evening Class, Online and Fast Track
Once your registration form is received in our office you are registered. Approved withdrawals will be subject to a $55.00 withdrawal fee and course text charge.
No refunds will be made for texts that are not current, or have been marked in.
All cancellations/withdrawals must be made in writing (email, fax or mail). Membership fees are non-refundable.
FAST TRACK Deadline: May 1, 2010. Requests must be made prior to this date. NO REFUNDS after this date.
EVENING CLASS & ONLINE Deadline: Requests MUST be received prior to the second class. NO REFUND will be given after the second class.
Transferring to distance learning is not permitted and is considered a cancellation. Transfers to other In-Class, Online or Fast Track courses can be
arranged, however, after MARCH 1st it will be subject to a $25 administration fee.
THREE WAYS TO REGISTER
(1) If paying by credit card, please do so online at www.insuranceinstitute.ca
(2) If paying by cheque, please complete the form at https://secure.iic-iac.org/IIC/institutes/iibc_form.html
If you have any questions, please contact us at
604.681.5491
or email us at
IIBCmail@insuranceinstitute.ca
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