Summer 2011 - Insurance Institute of Canada

BC Insider
Insurance Institute
Volume 17, Issue 1
For members of the Insurance Institute of British Columbia
Summer 2011
PRESIDENT’S MESSAGE
As I begin to write this message the weather has improved and we’re about to make up for a slow start to what’s been a relatively bleak summer. I won’t even mention our spring, or lack thereof. Yesterday, I attended the third round of the RBC Canadian Open at Shaughnessy Golf &
Country Club. It was a beautiful day, and a local golfer, Adam Hadwin of Abbotsford, finished the day second on the leaderboard.
Over the past couple of years we have all witnessed a slowing economy, and declining stock markets, productivity rates, and employment
rates. Canada has not suffered as much as other countries, such as our neighbours to the south, and certain European countries. Even with our
relatively successful response to this global financial crisis, our consumer and investor confidence has suffered.
In the past, as a direct response to higher rates of unemployment, people generally invested in themselves by taking on additional
training and education. Human Resource professionals are now telling us that this time around, things are slightly different and they are not
seeing the same degree of investment in human capital. The insurance industry in B.C. is exhibiting a different scenario.
As we see on a day to day basis, the insurance industry is in a perpetual state of motion and change. Our industry is always moving
forward, with mergers and acquisitions, financial and organization restructuring. Change is the norm.
I’ve been employed within the insurance industry for over 20 years, starting my career with General Accident as a road adjuster. I had no
Wes Chowen, BA, CIP, CRM
industry experience, and little knowledge of the industry other than the stories I heard from certain friends who worked at Guardian. When’s
the last time you heard the names of Guardian and G.A. in the same sentence? Anyways, I was given a book of bank drafts and a set of car
keys, and was told I would be handling only two new claims each day. “Only two?” I thought; “What a breeze, this job will be a piece of cake.” Little did I understand that two claims per day
also meant 40 claims per month, and over 400 per year.
G.A. was a strong supporter of training and education, as was our branch manager, David Skingsley. The company invested in my future by sending me to extended courses in Atlanta,
Georgia; Fresno, California; and Toronto. G.A. also supported my CIP studies plus numerous industry seminars.
Since then, I’ve worked for insurance companies, brokerages, adjusting firms, and a restoration company. I’ve been employed as an Adjuster, Senior Adjuster, Branch Manager, Vice
President, Regional Vice President (twice), and as a Consultant. I’ve held Level III Adjusters’ License and Level III Brokers’ License.
Each promotion or change involved a rather steep learning curve. The single most useful resource I’ve been able to draw from over the years is my CIP education. This designation, I believe, stands above all others when it comes to general and specific knowledge relating to insurance, and provides skills transferable to many of the jobs available in the insurance industry.
Year over year, IIBC continues to achieve membership growth and student growth. Licensed members are able to start their careers through our GIE program, and then continue to
develop through CIP and ultimately FCIP programs. Our FCIP program has been completely redesigned to meet the leadership challenges facing our industry in the near future. Our Ambassador program continues to draw new professionals to our industry necessary to fill the void left by the vast number of retiring professionals.
Thanks to the tremendous support from our membership, the selfless donation of time by our volunteers, and the devotion of our institute staff, IIBC continues to raise the bar and
continues to grow in spite of the economic and demographic influences that have affected other institutes. Over the past number of years, the Insurance Institute of British Columbia has
been one of the most successful Institute in Canada, and we are held out as a model to other institutes.
What can be more rewarding to a professional than volunteering with such a successful not-for-profit organization, made up of individuals simply trying to give something back to the
industry that has provided them careers? We are always looking for volunteers to instruct courses and seminars, proctor exams, sit on one of our six committees, present as an ambassador
or even do a Rod Stewart impression at our Battle of the Bands charity event. If interested, don’t hesitate to pick up the phone and contact one of the staff or council members highlighted
in this newsletter.
I want to take this opportunity to thank Danielle Bolduc, IIBC’s General Manager, for weathering the recent staff and systems changes, and for her years of loyalty and patience in
helping me achieve such an honourable position.
I also want to congratulate Past President Mike Dakin after his inspirational year captaining our ship.
As I finish, I note that Adam Hadwin fell slightly off the pace and finished tied for 4th with a 2 under. Although a spectacular week for the young golfer, he may wish to consider a CIP
education for a time after professional golf. Golf is also a transferable skill in the insurance industry.
I wish you all the best and hope you enjoy the good weather sure to follow.
Wes Chowen, BA, CIP, CRM
President, Insurance Institute of BC
1110-800 W. Pender St., Vancouver, BC V6C 2V6 Tel:604.681.5491 Toll Free: 1.888.681.5491 Web: www.insuranceinstitute.ca Email: iibcmail@insuranceinstitute.ca
Learning for the real world. Rewarding.™
Book It In Your Calendar!
August 13
National CIP Examination Results release date – July Exams
August 26
CIP In-Class Registration deadline – Fall Semester
September 12
CIP In-Class courses begin – Fall Semester
September 13
Instructors’ Professional Day – Vancouver
September 14
Ambassador Training – Vancouver
September 15 Introduction to Business Interruption Seminar – Vancouver
September 15
Study Skills for CIP Courses (Free Workshop) – Victoria
September 15
Mould Awareness Seminar – Victoria
September 20
University of Victoria Career Fair – Victoria
September 22
Mould Awareness Seminar – Nanaimo
September 22
CIP Mid-Island Cocktail Event – Nanaimo
September 28
Simon Fraser University Career Fair – Burnaby
September TBD
Mould Awareness Seminar – Vancouver
October 5
Study Skills for CIP Courses (Free Workshop) – Vancouver
October 5
University of Northern British Columbia Career Fair – Prince George
October 6
University of British Columbia Career Fair – Vancouver
October 13
Fire Causation Seminar – Victoria
October 13
CIP Networking Cocktail Event – Victoria
October 18
Motor Truck Cargo Seminar – Vancouver
November 2
Feed the Minds of Youth – Vancouver & Victoria
November 3
Fire Causation Seminar – Vancouver
November 3
Progressive Homes v. Lombard Seminar – Victoria
November 18
Convocation & Awards Luncheon – Kelowna
November 24
Convocation & Awards Luncheon – Hyatt Regency Hotel, Vancouver
November 25
Convocation & Awards Dinner – Victoria Golf Club, Victoria
November 28
BC Education & Career Fair – Abbotsford
November 30
BC Education & Career Fair – Vancouver
December 5-9
National Examination Week – Fall Semester
December TBD
Liquor Liability Seminar – Vancouver
For more information on courses and seminars, please visit: www.insuranceinstitute.ca
Licensing Courses – Fall 2011
Adjuster / General Insurance Salesperson Level 1 License | General Insurance Essentials (GIE) Course – Part 1 & 2
This course provides the training required by the Insurance Council of BC for anyone wanting to obtain a Level 1 Salesperson (Broker) or Level 1 Adjuster’s License. Within one year of
completing the program, the successful candidate must obtain the sponsorship (employment) of a licensed insurance agency or broker in order to obtain a Level 1 license
through the Insurance Council of BC.
IIBC Home Study (BC Licensing)
Location:
Independent learning
Dates:
Ongoing registration
Fees & Registration: www.insuranceinstitute.ca under Quick
Links, GIE licensing program
Phone:
604.681.5491 or toll free in BC 1.888.681.5491
IIBC Nanaimo
TBA
September 7-December 14, 2011,
Wednesdays 6:00-8:30 pm
Fees & Registration: www.insuranceinstitute.ca under Quick
Links, GIE Nanaimo registration
Phone:
250.216.9393, 604.681.5491 or toll free in BC
1.888.681.5491
Location:
Dates:
Douglas College (New Westminster)
New Westminster Campus – course #31204
September 17-November 5, 2011 (no class
October 8), Saturdays, 9:00 am-4:00pm
Fees & Registration: www.douglas.bc.ca/ce/cba
Phone:
604.527.5472
Location:
Dates:
2
Langara College (Vancouver)
W. 49th Avenue Campus – course #70625
October 17- November 28, 2011,
Monday and Thursday, 6:00-9:00 pm
Fees & Registration: www.langara.bc.ca
Phone:
604.527.5472
Location:
Dates:
Camosun College (Victoria)
Interurban Campus – course #2011F IIBC
500V 001
Dates:
September 12-December 12, 2011,
Mondays (one Tuesday: October 11),
6:00-9:00 pm
Fees & Registration: http://camosun.ca/
Location:
CIP Course
Fall Schedule
Registration deadline for
BC in-class CIP courses ends
August 26, 2011.
We are pleased to offer CIP courses
in various formats: Evenings, Fast
Track (Saturdays) and On-line;
and in many locations across BC:
Vancouver, North Vancouver, New
Westminster, Surrey, Langley,
Nanaimo, Victoria, and Kelowna.
For more information on dates
and locations, please visit our
website at:
www.insuranceinstitute.ca
click on “British Columbia.”
Academic Division Report “I am a Baby Boomer”
by Pierre Chavigny, CIP, CRM, Vice-President, Academic Division
The past few years of Economic Recovery serve as another reminder as to the importance of education. Employment rates fluctuate as those that cannot find work, return to the
classroom becoming students once again in search of a career that is recession resistant. As we roll into summer this year, the news continues to report on Mergers & Acquisitions,
Strategic Alliances and Equity Partnerships that see Insurers, Brokers, Underwriters, and Independent Adjusting Companies grow their business and compete for their desired percentage of the market share.
Buyers of companies are looking to acquire existing business, contracts and client agreements, Information Technology, and Real Estate. Today, the most important asset acquired
is the ‘talent’ that comes with these deals. The ’talent’ are those incredibly valuable employees who make up the insurance industry workforce. By investing in yourself, in your education, you increase the value of your own personal stock! At IIBC, we continually strive to provide our Membership with as many educational opportunities, in as many locations as
possible, by using new mediums such as online courses and webinars in addition to our in-class courses taught by our wonderful team of instructors.
I am so pleased to report that Jennifer Perry, CHRP, CPM of Hub International Insurance Brokers returns for her third straight year as Education & Career Connections Committee
Chair. This past year, our Ambassadors presented to almost 3000 students in 24 High Schools by doing 83 classroom presentations! We had 13 new Ambassadors join us and we are
always looking for more! Jennifer would like to acknowledge her superb team of volunteers! The Committee also introduced an Instructor’s Achievement Award recognizing those who
taught at least 10 CIP classes. The instructors were recognized for their extra special commitment on March 25th at the Instructors’ Professional day.
We are also very excited to report that Connie Desharnais, CIP, CRM of Gore Mutual Insurance will be returning as Chair of our Okanagan Committee. Connie and her team are
very proud of the CIP Awards Convocation that is now held annually in November. Every year, we see growth in attendance and enrolment in the CIP courses. Connie’s team held its first
seminar in Kamloops this past Winter and will be looking for more opportunities this year! The Okanagan is not only a beautiful place to live, but it is also a source of terrific industry
professionals. Thank you to the Insurers, Brokers, Adjusters and Restoration Firms for sharing their time, employees, and premises to accomplish our goals.
We also welcome Sara Mehrjou, BA, CIP, CRM, ACS who will be chairing the Marketing & Communications Committee for the first time this year. Sara has been volunteering
with the IIBC since 2008. She has been involved as an Instructor, an Ambassador, a Proctor, and as a team member of the Education Committee. Some of Sara’s favourite memories are
doing ambassador presentations, talking to students to encourage them to join our great industry. Sara and her team will be overseeing our marketing and promotional opportunities.
I would like to thank our Committee Chairs in advance for their continued dedication to the IIBC! If you would like to join us as a volunteer, please feel free to contact any of us.
We’ll be happy to show you how you can bring your ideas and enthusiasm to help serve our membership and have a lot of fun along the way! Have a great summer!
Professional Division Report “Volunteer Work is Not Actually Work”
by Jan Brownbridge, BA Hons, FCIP, CRM, Vice-President, Professional Division
Summer is here and so marks the beginning of a new Executive and Council with the Insurance Institute of British Columbia. Last year I had the opportunity to hold the position of
Secretary Treasurer which has now been passed on to Mark Francis, FCIP, ACS of ICBC.
My new position on the Executive this year is 2nd Vice President of the Professional Division which will be an exciting area and includes the Future Directions Committee, the
Seminars Committee and the Events Committee.
The Future Directions Committee welcomes a new Chair this year, Sharon Knotts, CBA, FCIP of AXA Pacific Insurance. This Committee is responsible for current and future
strategies for IIBC.
The Seminars Committee will again be chaired by Helena Dolan, BMath, FCIP, CRM of Intact Insurance Company. The Seminars Committee did an incredible job last year holding
a total of 25 seminars. This year will prove to be another exciting year.
Lynne Vetter, FCIP of Wawanesa Insurance returns to chair the Events Committee which is responsible for organizing the Convocation as well as the always successful Battle of
the Bands Event and the CIP Golf Tournament. These events have been extremely successful in raising the profile of the Insurance Institute of British Columbia and bringing together
the members.
I look forward to working with these individuals and their committees as well as the Executive and Council. Enjoy summer!
MEET THE BC TEAM
Danielle Bolduc BComm, CIP
Charlene Wong BCom
Jacara Fletcher BA
Donna Salahor CIP
Manager
dbolduc@insuranceinstitute.ca
604.681.5491 Ext. 22
Administrative Assistant
iibcmail@insuranceinstitute.ca
604.681.5491 Ext. 0
Seminars & Events Coordinator
cwong@insuranceinstitute.ca
604.681.5491 Ext. 21
Marketing Coordinator, Vancouver Island
dsalahor@insuranceinstitute.ca
250.216.9393
Eileen Gosionglim BA, CIP
Education Coordinator
egosionglim@insuranceinstitute.ca
604.681.5491 Ext. 29
Left to Right: Jacara, Donna, Danielle, Eileen, Charlene
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2011 CIP Society of BC, Annual Golf Tournament
We held our 9th Annual CIP Society Golf Tournament on May 25th at Hazelmere Golf Course in Surrey. The tournament sold out in a record one week with 144 golfers and 168
guests for dinner.
A special thanks to The Mutual Fire Insurance Company of BC for being our Wine Sponsor again this year! We were able to once again go full force with a wine theme and everyone
enjoyed the featured BC wine from Township 7 Winery in Langley, served at the wine tasting station during the afternoon and with dinner.
We were pleased to present once again a donation to WICC, this year a total of $1220 was generated from the partial proceeds from mulligan sales and hole sponsorships.
Our goal remains to stand out as the premier golf tournament in the industry and we feel we achieved this thanks to our sponsors, our volunteers, and all the golfers! Most importantly, we would like to express our immense gratitude to our industry volunteers that sit on our Events Committee, especially our Golf Tournament Chair, Lee Vevers. Without the
help of everyone who took part, it wouldn’t be possible!
Congratulations to our 1st Place Team!
Dave Ebner, Bob Smith, Darin Nessel, and Lee Vevers.
President 2010-2011 Mike Dakin presents donation cheque of $1220
to Sara Mehrjou and Kellee Irwin of WICC.
To view your team picture on Flickr, go to: www.flickr.com/photos/iibc/sets
Special Thanks to Our Generous Sponsors!
WINE SPONSOR
(Wine Tasting Station & Dinner Wine)
LUNCH SPONSOR
FirstOnSite Restoration
GOLF CART SPONSORS
Belfor Restoration Services
Carnello & Company Barristers & Solicitors
DRIVING RANGE SPONSOR
T.W. Manley & Sons Restoration
HOLE-IN-ONE SPONSORS
Advance Claims Service Ltd
BFL Canada Insurance Services Inc.
McLarens Canada
PUTTING GREEN SPONSOR
ClaimsPro Inc.
LIABILITY INSURANCE SPONSOR
All Sport Insurance Marketing Ltd
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HOLE SPONSORS
Aviva Canada Inc.
Barclay Restorations
BCAA
CJB Restoration Services
The Economical Insurance Group
GCAN Insurance Company
Gore Mutual Insurance Company
Insurance Corporation of BC
Intact Insurance
Matson, Driscoll & Damico Ltd
Phoenix Restorations Ltd
Risk Management Services
RSA & CNS
Wawanesa Insurance
Special thanks to our Prize Sponsors! Everyone took home
a bottle of the featured wine from Township 7 Winery!
GOLD SPONSORS
Alexander Holburn Beaudin & Lang LLP
Allmark Smith & Associates 1995 Ltd
Boiler Inspection & Insurance
Canadian Underwriting Services Ltd
The Co-Operators
Cunningham Lindsey
The Dominion
Johnston Meier Insurance Agencies Group
Pro-Claim Restoration Ltd
ServiceMaster of Fraser Valley
ServiceMaster Restoration of Vancouver
SILVER SPONSORS
AXA Pacific Insurance Company
Chubb Insurance Company of Canada
CJB Restoration Services Ltd
Coast Claims Service Ltd
Commonwealth Insurance Company
Discovery Claims Services Ltd
Family Insurance Solutions
Harper Grey LLP
MEA Forensic Engineers & Scientists
Peace Hills Insurance
Sereca Fire Consulting Ltd
BATTLE OF THE INSURANCE BANDS
Rockin’ the Insurance World!
On February 17, 2011, we held our 2nd Annual CIP Society “Battle of the Insurance Bands”, at the Republic Nightclub.
It was a fun and successful evening, with over 300 people in attendance, 1 opening act, 4 bands, 7 sponsors, and $12,700 raised for Variety, The Children’s Charity!!
Thanks to everyone who came out for such a fun night. And a big thank you to the bands for volunteering their time and talent:
Opening Act:
Really Rod (All Sport Insurance)
Bands: Horse Opera (ICBC), Total Loss (BFL Canada), Dave Stanley and Jump Cut (Mercury Adjusters) and the winning band Whitey (ICBC)
Thank you to our sponsors…
without you, this wouldn’t be possible!
GOLD
AXA Pacific Insurance Company
SILVER
Canadian Direct Insurance
Family Insurance
Park Georgia Insurance Agencies
BRONZE
Economical Insurance
Gore Mutual Insurance
Wawanesa Insurance
Thanks to Jonathan Wong from Commonwealth who was our volunteer photographer. Here’s the link to see the great shots he took: http://www.flickr.com/photos/iibc/sets
If you are part of a band with a member that works in the insurance industry, and you would like to participate at next year’s event,
please contact Charlene at 604.681.5491 or CWong@InsuranceInstitute.ca
Thank you. We hope to see you next year!!
Did You Know? CIP Texbooks are Available for Viewing
• The Insurance Institute of BC supports the Vancouver library to ensure that reference material is available for insurance students. CIP textbooks are available in the
Insurance section of the library.
• For CIP Society members, the CIP Society website has a great deal of valuable resources including: the Textlink – which makes current CIP texts available at your
fingertips; legal links – which helps you source legal updates and information; industry links – keeping you or getting you connected to the industry. This is one of the
many benefits offered to our CIP Society members, check out: http://cipsociety.insuranceinstitute.ca/
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Toast Our Success – Ambassador Program
On June 21, 2011, the Insurance Institute hosted the ‘Toast to our Success’ event to recognize the outstanding work and dedication of the BC Ambassadors and the great success of the Ambassador program. In BC, in
2010-2011, our ambassadors participated in 22 career fairs in secondary and post secondary institutions and
presented to 83 high school classrooms to almost 3000 students. To recognize their contributions to the success of the program, the following Ambassadors were presented with a certificate or a plaque:
Governing Council 2011-2012
PRESIDENT
Wes M. Chowen, BA, CIP, CRM
Shaw Sabey & Associates
wchowen@shawsabey.com
1ST VICE PRESIDENT –
ACADEMIC DIVISION
Pierre Chavigny, CIP, CRM
ClaimsPro
pierre.chavigny@scm.ca
2ND VICE PRESIDENT –
PROFESSIONAL DIVISION
Jan Brownridge, BA Hons, FCIP, CRM
Munich Reinsurance Company of Canada
jbrownridge@mroc.com
Nancy Baird – Western Financial Group
Ramona Beier – Insurance Corporation of BC
Alexander Boal – Wawanesa Insurance
Pierre Chavigny – ClaimsPro Inc.
Patricia Coe – Canadian Direct Insurance
Michael Connors – Payne Travis & Associates
Thomas Davis – Brouwer Claims Canada
Mary Dehod – Wawanesa Insurance
Kerry Diehl – Insurance Council of BC
Roelien du Toit – RSA / CNS
Daniel Dudgeon – Insurance Corporation of BC
Soraya Fakhimi – Wawanesa Insurance
Jacques Fournier – Western Financial Group
Dee Glen – Johnston Meier Insurance
Karen Graves – Economical Insurance Group
Miriam Gregory – Rainbow Insurance Agency Ltd.
Shanna Harvey-Roworth
Kelly Krakonchuk – Insurance Corporation of BC
Faith Lewis – Insurance Corporation of BC
Arthur Li – Sovereign General Insurance
Lori Manskopf – Economical Insurance Group
Anthony McDermott – Insurance Corporation of BC
Maurice McFadden – Insurance Corporation of BC
Melissa McKenzie – AXA Pacific Insurance
Kerry McLaughlin – Insurance Corporation of BC
Russell McMurchie – Coastal Insurance Services Ltd.
Sara Mehrjou
Glenn Minnis – Elliott Special Risks LP
Anna Muehling – Family Insurance Solutions
Sarah Newman – Aviva Canada
Glenda Ouellette – Insurance Corporation of BC
Rhonda Palmer – ClaimsPro
Donna Rongavilla – RSA
Karin Singbeil – Insurance Corporation of BC
Jasmine Sodhi – Insurance Corporation of BC
Leanne Taylor Ring – Insurance Corporation of BC
Gregory Thierman – Crawford & Company (Canada)
Scott Wallace – BFL Canada Insurance
Donna Wingenbach – Canadian Northern Shield
Frank Wu – Economical Insurance Group
Special recognition was given to Lori Manskopf and Pierre Chavigny for going above and beyond; Lori
and Pierre facilitated more than 10 events during the school year!
Greg Thierman received a Gold Star award to thank him for his assistance with our “Forces of Nature”
Resource and DVD.
Congratulations to all the Ambassadors and thank you for supporting the program!
Interested in Championing our Industry?
The goal of the Ambassador program is to help motivate and inspire young people to think about the insurance industry as a possible career path. To continue to make a difference with our industry’s future employees,
we need as many people as possible promoting careers in insurance.
If you are interested in the Ambassador program, please feel free to contact our career connection team
at 1-866-362-8585 x2280 or email at cconnections@insuranceinstitute.ca.
An Ambassador training session is scheduled for September 14, 2011 in Vancouver.
For more information on the career connection program, please visit:
http://www.career-connections.info/
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SECRETARY/TREASURER
Mark Francis, FCIP, ACS
Insurance Corporation of British Columbia
mark.francis@icbc.com
PAST PRESIDENT
Mike Dakin, BA, CIP
Insurance Corporation of British Columbia
mike.dakin@icbc.com
VANCOUVER ISLAND CHAPTER
PRESIDENT
Sylvia Bernat, FCIP, CRM
Intact Insurance Company
sylvia.bernat@intact.net
MARKETING AND COMMUNICATIONS
Sara Mehrjou, BA, CIP, CRM, ACS
smehrjou@gmail.com
FUTURE DIRECTIONS
Sharon Knotts, CBA, FCIP
AXA Pacific Insurance
sharon.knotts@axa-pacific.ca
SEMINARS
Helena Dolan, BMath, FCIP, CRM
Intact Insurance Company
helena.dolan@intact.net
EDUCATION & CAREER CONNECTIONS
Jennifer Perry, CHRP, CPM
HUB International Insurance Brokers
jennifer.perry@hubinternational.com
EVENTS
Lynne Vetter, FCIP
Wawanesa Insurance
lvetter@wawanesa.com
OKANAGAN
Connie Desharnais, CIP, CRM
Gore Mutual Insurance
cdesharnais@goremutual.ca
Vancouver Island Chapter Report
by Sylvia Bernat, FCIP, CRM, President, Vancouver Island Chapter
The Vancouver Island Chapter had a very successful 2010-2011 term. As the President for the Vancouver Island Chapter, I
feel fortunate and look forward to the opportunity of representing the Island for the 2011-2012 term. Our Vancouver Island
memberships continue to grow each year. This enables our chapter to hold a place on the Board of Governors, which is very
important and a privilege for us. I have been on the committee since 2006 and in that time, I have formed many new friendships and broadened my horizons with new experiences.
Our CIP cocktail events have been successful networking events for those working in or with the insurance industry. We
look forward to offering these at least once a year both in Nanaimo and Victoria and hope to see you there!
This fall, we are offering CIP courses in Victoria in the Fast Track and evening class formats. We would like to successfully
offer CIP Courses in Nanaimo. However, we are pleased to offer again the GIE (General Insurance Essentials) Licensing course
in Nanaimo. The Victoria GIE course is being offered, once again, through Camosun College. If there is a class you would like to
see offered please contact Donna Salahor via email at dsalahor@insuranceinstitute.ca.
We had another successful year of seminars. The seminars offered to our members were designed to provide high quality
topics and presenters. From the feedback we received, the responses were very positive on both topics and presenters. We
look forward to bringing you more great seminars with a variety of industry relevant topics that should be appealing to our
audience. Please feel free to share your suggestions for topics with us and we will be glad to see what we can arrange.
On June 22, 2011, we hosted our 5th Annual Vancouver Island CIP Society Golf Tournament at the Cedar Hill Golf Course
in Victoria. We had a great turn out of golfers and dinner guests. Huge thank you to our sponsors as their contributions truly
help make this event the success that it is. Next year’s Golf Tournament will be held on Friday June 22, 2012 at the Cedar Hill
Golf Course so be sure to ‘Save the Date’.
To view your team picture on Flickr, go to: http://www.flickr.com/photos/iibc/sets/
2011 -2012
Vancouver Island
Council Members
PRESIDENT
Sylvia Bernat, FCIP, CRM
Intact Insurance Company
sylvia.bernat@intact.net
PAST PRESIDENT
Lucie Ferguson, CIP, CAIB, CRM
Coast Capital Insurance
lucie.ferguson@coastcapitalsavings.com
SECRETARY/ TREASURER
Wayne Coates, BA, CIP
Insurance Corporation of BC
wayne.coates@icbc.com
EDUCATION CHAIR
Dale Rogoza, CIP, CRM
ClaimsPro
dale.rogoza@scm.ca
SEMINARS CHAIR
Rosslyn Milne, CIP CAIB
Megson Fitzpatrick Inc.
rmilne@megsonfitzpatrick.com
EVENTS CHAIR
1st Place Team: Colin Toole, Jeff Nahnybida, Danielle Boyd, Brad Hendry
“Bring ‘Em Back Alive” Winning Team: Rosslyn Milne,
Annette Olsen, Deon Reid, Marleen Richardson
We would like to thank the following companies for their continued support with both hole sponsorships and prize donations.
Hole Sponsors
Eagle Sponsors
Downs Construction Ltd
ICBC
Payne Travis & Associates
RS Restoration Services
The Co-Operators
Van Isle Auto Glass
Birdie Sponsors
Carfra Lawton Lawyers
Par Sponsors
Belfor Property Restoration
Canstar Restorations
ClaimsPro Inc
Coast Appraisals
Coast Capital Insurance
Economical Insurance
Excel Adjustco
Harbord Insurance Services
Intact Insurance
Megson Fitzpatrick Inc
OnSide Restoration
Rocky Cross Construction
RS Restoration Services
Prize Sponsors
Aviva Insurance
Coast Capital Insurance
ClaimsPro Inc.
Excel Adjustco
Lugaro Jewellers
Reclaim (Future Shop)
Wawanessa Mutual Insurance
Adam Powley, CAIB
Coast Capital Insurance
adam.powley@coastcapitalsavings.com
COMMITTEE MEMBERS
Muriel Sitter, CIP, CAIB, CRM
Coast Capital Insurance
Shawn Blennerhassett, CIP
Victoria Claim Works Inc.
Melissa Stedman, CIP, CRM
Intact Insurance Company
Christine Bergsma, FCIP, CRM
Intact Insurance Company
Malika Winski, B Acturial Sc, FCIP, CRM
AXA Pacific Insurance Company
Our 2010 Convocation was sold out and will once again be held at the prestigious Victoria Golf Club on Friday, November 25, 2011. Be sure to ‘Save the Date’ and get your tickets as
soon as they go on sale so not to miss out on this coveted event. We look forward to seeing you there!!!!
On an ending note, I am honoured to be serving as President of the IIBC, Vancouver Island Chapter and working with a great group of volunteer members on the Vancouver Island
team. We are all looking forward to an exciting year.
7
Thank You to Our Exam Proctors!
A big thank you to the BC proctors for their assistance in the past year (December, April and July exam sessions).
Your support and donation of your time is very much appreciated.
Alice Mak................................................................................. Premier Marine Insurance
Alma Mandic.......................................................................Commonwealth Insurance Co
Angela Williams......................................................................... Western Financial Group
Arthur Li......................................................................... Sovereign General Insurance Co
Belinda Wilkinson................................................................................Trail Public Library
Brenda Muress...........................................................................Aon Reed Stenhouse Inc.
Castor So........................................................................ Oakwest Insurance Agencies Ltd
Catherine Frezell........................................................................................................ICBC
Charlie Cohoe.................................................................................... Stutters Restoration
Chris Tadey.................................................................................................................ICBC
Chuck Henderson.....................................................................RHC Insurance Brokers Ltd
Claudette Bennison...................................................................................................ICBC
Connie Desharnais................................................................... Gore Mutual Insurance Co
Dale Rogoza................................................................................................ClaimsPro Inc.
Darlene McBride...............................................................BFL Canada Insurance Services
Dawn Cooper...............................................................................................Chart Canada
Donald Elder..........................................................................................Pacific Blue Cross
Douglas Pringle.........................................................................................................ICBC
Eric Laity.......................................................................................Cardinal Claims Service
Fern McCannell........................................................................................Intact Insurance
Gary Taylor.....................................................................The Economical Insurance Group
Gayle Clingwall........................................................................ Johnston Meier Insurance
Heather Regush.........................................................................................................ICBC
Helen Osborne...........................................................................................................ICBC
Hugh Lindsay...............................................................FMG Financial Mentors Group Inc.
Jacqueline Niemann............................................. Megson FitzPatrick Insurance Services
Janet John...................................................................................Falkins Insurance Group
Janna Smart...............................................................................................ClaimsPro Inc.
Jeanette Reicheneder....................................................Discovery Insurance Services Ltd
Jennifer Ramsay......................................................................Intact Insurance Company
Jim Bertoia................................................................................ Sparwood Public Library
Jo-Anne Haun........................................................................ Knight Easton & Associates
Joanne Lacasse.....................................................................Alder Insurance Services Ltd
John Domes...............................................................................................................ICBC
John Sullivan................................................................. Kootenay Insurance Services Ltd
Keith Goldsworthy.....................................................................................................ICBC
Kirk Fynn.................................................................................... Western Financial Group
Laura Hughes................................................................Province of BC Risk Management
Leanne Eriksen...........................................................................................................ICBC
Lesley Fisher..............................................................................................................ICBC
Lorraine Turcotte................................................................... Capri Insurance Services Ltd
Mary Dehod....................................................................Wawanesa Mutual Insurance Co
Maurice McFadden.....................................................................................................ICBC
Meaghan Symes.........................................................................................................CNS
Melanie Acs.......................................................................... Economical Insurance Group
Michael Mesic............................................................................................................. —
Michael Brousseau...............................................Interior Savings Insurance Services Inc.
Mike Forbes........................................................................ Kamloops Insurance Services
Monica Woldring.....................................................................A-WIN Insurance Network
Muriel Sitter.............................................................Coast Capital Insurance Services Ltd.
Nicole Federucci..................................................................Porter & McMillian Insurance
Nina Finter...............................................................................................Intact Insurance
Pat McAuley...........................................................................McAuley Claim Services Ltd
Patricia Wyka..........................................................................................Travelers Canada
Paul Crema.......................................................................... Harmony Financial Group Inc
Penny Harris................................................................................................................ —
Pierre Chavigny...........................................................................................ClaimsPro Inc.
Raylene van del Adel..................................................................AXA Pacific Insurance Co
Regan McPherson......................................................................................................ICBC
Rhonda Palmer...........................................................................................ClaimsPro Inc.
Rita Algabre....................................................................Wawanesa Mutual Insurance Co
Robert Story..............................................................................................................ICBC
Rose Mercer.................................................................................BCAA Insurance Agency
Sandy Lyon..................................................................................BCAA Insurance Agency
Sara Mehrjou.............................................................................................................. —
Scott Wroe.................................................................................................................ICBC
Shannon Willford....................................................................... Western Financial Group
Sharon Craver.............................................................................................................ICBC
Sharon Knotts.............................................................................AXA Pacific Insurance Co
Sheilah Werner............................................HUB International Barton Insurance Brokers
Shirley Levesque.............................................................Kootenay Insurance Services Inc
Stephen Ottewell.......................................................................AXA Pacific Insurance Co.
Steve Fabro................................................................................................................ICBC
Susan McFarlane........................................................................................................ICBC
Sylvia Bernat............................................................................................Intact Insurance
Tara Parr............................................................................ Christie-Phoenix (Victoria) Ltd
Teresita Gotengco.................................................................................. Aviva Canada Inc
Tricia Gagnon............................................................................. Western Financial Group
Valenty Urban.............................................................................AXA Pacific Insurance Co
Vicki Rowan.............................................................................................Intact Insurance
Vivian Wagner.............................................................................Capri Insurance Services
Wayne Kell...............................................................................................Intact Insurance
Yvonne Kuxhouse.......................................................................................................ICBC
Thank You!
If you have earned your designation and would like to volunteer to proctor an exam, please contact us at 604.681.5491.
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