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2013/2014
Insurance
Institute
of Ontario
Annual Report
Reports of
the Insurance
Institute of Ontario
2013–2014
2013 – 2014 Annual Report
1
2
Insurance Institute of Ontario
Contents
Subscribing National Companies 2013
4
Subscribing Ontario Companies 2013
5
Officers and Governing Council 2013–2014 and 2014–2015
6
President’s Report
7
Minutes of the Annual General Meeting
10
Committee Reports
Academic Division
12
Professional Division, CIP Society
15
Regional Division
17
Chapter Reports
Cambrian Shield Chapter
20
Conestoga Chapter
21
Hamilton/Niagara Chapter
23
Kawartha/Durham Chapter
26
Ottawa Chapter
28
Southwestern Ontario Chapter
31
The John E. Lowes Insurance Education Fund Report
33
Financial Reports
Treasurer’s Report
34
Auditor’s Report
35
Financial Statements
36
Awards - 2012–2013
46
Instructors 2012–2013
52
Graduating Fellows - 2012–2013
53
Graduating CIPs - 2012–2013
54
General Insurance Essentials (GIE) and Continuing Education - 2012–2013
58
Past Presidents
59
Institute Staff
62
Ontario Student Registrations
63
3
Subscribing
National Companies
2014
Promutuel L'Abitibienne, S.M.A.G.
AIG Canada
Alberta Motor Association Insurance
Algoma Mutual Insurance Company
Allstate Insurance Company of Canada
Antigonish Farmers' Mutual Insurance Company
Aon Re Canada
Aon Reed Stenhouse Inc.
Promutuel Appalaches - St-François
Aviva Canada Inc.
Ayr Farmers' Mutual Insurance Company
Bay of Quinte Mutual Insurance Company
Bertie & Clinton Mutual Insurance Company
Boiler Inspection & Insurance Company of Canada
Promutuel Bois-Francs, S.M.A.G.
La Capitale, Compagnie d'Assurance Générale
Cayuga Mutual Insurance Company
Chubb Insurance Company of Canada
CNA, Canadian Operations
Coachman Insurance Company
Co-operators General Insurance Company/Group
Crawford & Company (Canada) Inc.
The CUMIS Group Limited
C.U.R.I.E.
Dale Parizeau Morris MacKenzie
Desjardins Groupe d'assurances générales
Promutuel Drummond, S.M.A.G.
Dufferin Mutual Insurance Company
Ecclesiastical Insurance Office plc
ENCON Group Inc.
Erie Mutual Fire Insurance Company
Le Groupe Estrie-Richelieu
Promutuel de L'Estuaire
General Reinsurance Corporation
Germania Mutual Insurance Company
Gore Mutual Insurance Company
The Guarantee Company of North America
Hay Mutual Insurance Company
Intact Insurance Company
4
Kent & Essex Mutual Insurance Company
Kernaghan Adjusters Limited
The Kings Mutual Insurance Company
L & A Mutual Insurance Company
Ledor Assurances
Promutuel du Littoral
Lloyd's Underwriters
Lotbinière, S.M.A.G.
Manitoba Public Insurance Corporation
Mennonite Mutual Fire Insurance Company
Metro General Insurance Corporation Ltd.
Promutuel Montmagny-L'Islet
Munich Reinsurance Company of Canada
North Blenheim Mutual Insurance Company
North Kent Mutual Fire Insurance Company
North Waterloo Farmers Mutual Ins. Co.
Northbridge Financial Corporation
Old Republic Insurance Company of Canada
Oxford Mutual Insurance Company
Partner Reinsurance Company of the U.S.
Peace Hills General Insurance Company
Peel Maryborough Mutual Insurance Company
P.E.I. Mutual Insurance Company
Pembridge Insurance Company
The Portage La Prairie Mutual Insurance Co.
Promutuel Prairie-Valmont
Red River Mutual
Promutuel Riviere-du-Loup
Promutuel Rouyn-Noranda-Témiscamingue
RSA Canada Group
Saskatchewan Government Insurance Canada
Saskatchewan Mutual Insurance Company
Scor Canada Reinsurance Company
SGI Canada Insurance Services Ltd.
Sirius America Insurance Company
South Easthope Mutual
SSQ, Société d'Assurances Générales
State Farm Insurance Companies
TD Insurance
The Toa Reinsurance Company of America
Travelers Canada
L'Unique, Compagnie d'Assurance Générale
Promutuel La Vallée, S.M.A.G.
Promutuel Vaudreuil-Soulanges
Verchères, S.M.A.G.
The Wawanesa Mutual Insurance Company
Westminster Mutual Insurance Company
Yarmouth Mutual Fire Insurance Company
Zurich Canada
Subscribing
Ontario Companies
2014
Al-Care Disaster Kleenup
Aviva Insurance Co.
Ayr Farmers Mutual Insurance Company
Bill Blaney Insurance Brokers
Brant Mutual Insurance Company
Caradoc Delaware Mutual Fire Insurance Co.
Cayuga Mutual Insurance Company
Cowan Insurance Group Ltd.
CSI Adjusters Ltd.
D.A. Kurt Insurance Brokers Ltd.
Dalton Timmis Insurance Group
Dan Lawrie Insurance Brokers Ltd.
Donovan Insurance Brokers
Erb and Erb Insurance Brokers Ltd.
Farm Mutual Reinsurance Plan
G. Taylor & Associates Insurance Brokers Ltd.
Germania Mutual Insurance
Gore Mutual Insurance Company
Gray Insurance Brokers Inc.
H.L. Staebler Company Ltd.
Halwell Mutual Insurance Company
Hay Mutual Insurance Company
HMS Insurance and Financial Services Inc.
represented by:
- Giffen, Pierce & Sinclair Insurance Brokers Ltd.
- MacLachlan Insurance Brokers
- Woods Hodgins Insurance Brokers Ltd.
J.C. Sutherland Insurance Brokers Incorporated
John Sutherland & Sons Ltd.
Kent & Essex Mutual Insurance Company
Lackner McLennan Insurance
Lambton Mutual Insurance Company
Madorin Snyder LLP
Magermans & Raes Insurance Brokers Limited
McKillop Mutual Insurance Company
MD & D
Middlesex Mutual Insurance Company
Miller Thomson, LLP
Mitchell Lyman
Mollison, McCormick, McIntyre & McGee
North Kent Mutual Insurance Company
North Waterloo Farmers Mutual Insurance Co.
Omni Insurance Brokers
Ontario Mutual Insurance Association
OTIP/RAEO Insurance Brokers Inc.
Oxford Mutual Insurance Company
Padfield-Nelson Insurance Brokers
Paul's Restorations
Pearson Dunn
Portage Mutual Insurance Co.
PricewaterhouseCoopers LLP
Roth Nowak Insurance Brokers
ServiceMaster of Hamilton DR
South Easthope Mutual Insurance Co.
Stevenson & Hunt
Stevenson & Hunt Insurance Brokers Limited
The Economical Insurance Group
The Merit Group Insurance Brokers Inc.
Town & Country Mutual Insurance Company
Tradition Mutual Insurance Company
Trillium Mutual Insurance Co.
Usborne & Hibbert Insurance Company
Van Allen Insurance Inc.
West Wawanosh Mutual Insurance Co.
West Wawanosh Mutual Insurance Company
Westminster Mutual Insurance Company
WinMar - Burlington/Hamilton/Milton
Yarmouth Mutual Insurance Company
5
Officers and
Governing Council
2013 - 2014
President
Donna Ince, CA, CIP
RSA Canada
Deputy President
Pat Van Bakel, BA, CIP
Senior Vice President
Tim Shauf, BA, CIP
The Commonwell Mutual Insurance Group
Treasurer
Tom Reikman, MBA, HBSc, CIP
Economical Insurance
Secretary
Robert Fellows, MBA, FCIP, CRM
Zurich Canada
Vice President, Academic Division
Wendy Hayden, BA, FCIP, CRM
Nuclear Insurance Association of Canada
Vice President, Professionals’ Division
Heather Masterson, FCIP
Totten Insurance Group
Vice President, Regional Division
Monica Kuzyk, FCIP, CRM, ORMP
Curo Claims Services
Past President
Randy Bushey, CIP
Staff
Peter Hohman, MBA, FCIP, ICD.D
General Manager
Mike Divjak, BComm, FCIP, CRM
Vice President, Operations
Dawna Matton, BA, FCIP
Senior Director, Insurance Institute of Ontario
Angela Murray, BA, BComm, CMA
Director, Finance
Dolcita Birch
Executive Assistant
President
Pat Van Bakel, BA, CIP
Deputy President
Tim Shauf, BA, CIP
The Commonwell Mutual Insurance Group
Senior Vice President
Economical Insurance
Treasurer
Robert Fellows, MBA, FCIP, CRM
Zurich Canada
Secretary
Totten Insurance Group
Colin George, MBA, GDM, FCIP, CRM
Facility Association
Bruce H. Palmer, MBA, FCIP, CRM
Ontario Medical Association
Vice President, Regional Division
Monica Kuzyk, FCIP, CRM, ORMP
Curo Claims Services
Past President
Donna Ince, CA, CIP
RSA Canada ON
Staff
General Manager
Mike Divjak, BComm, FCIP, CRM
Senior Director, Insurance Institute of Ontario
Angela Murray, BA, BComm, CMA
Director, Finance
Dolcita Birch
Executive Assistant
2014 - 2015
6
President’s
Report
Donna Ince, CA, CIP
An important
means for people
to distinguish
themselves during
periods of rapid
change, particularly
early in their
careers is by earning
a professional
qualification like
the CIP. There are
so many important
messages that
individuals send
by completing this
program and of
course the FCIP.
As we look out at our industry, there
are many external factors reshaping the
business, from regulatory impacts to
low investment returns and increasing
customer expectations.
with the Institute for Catastrophic Loss
Reduction (ICLR) and “Property Claims: A
Restoration Contractor’s Perspective” along
with a host of other topics and of course
our more formal CIP Program offerings.
Climate has become a significant issue
with major weather events becoming
all too frequent, including the massive
flooding in the GTA last summer complete
with front-page pictures of stranded GO
train passengers rescued by boat.
While the industry manages these
challenging events, it also continues to
restructure with ongoing acquisitions
in the broker market and consolidation
among insurers. Our landscape is clearly
being redefined.
Many of the related flood claims had yet to
be settled and adjusters were still returning
from the once-in-100 year flooding event
that hit downtown Calgary when Toronto
was again almost ground to a halt, this time
by an ice storm that blanketed the GTA
over the Christmas and New Year’s period
leaving homeowners and businesses
without power for up to eight days.
It is during these very times that individuals
have the opportunity to set themselves
apart from others and expand their career
horizons.
We sometimes forget that many of our
industry people are out there helping
insureds at the same time as they are
dealing personally with these very same
issues at home. So my sincere thanks to
these industry soldiers who go above and
beyond during these most difficult times.
It is critically important that our industry
professionals are as knowledgeable
as possible when dealing with these
extraordinary events. The Insurance
Institute has a vital role to play in this regard
providing education and training that is
timely, instructive and easily accessible.
Our team across the province has been
proactively delivering relevant sessions
that include “Wind & Water: Planning and
Protection” in partnership with the IBC,
“Climate Change” seminars in partnership
An important means for people to
distinguish themselves during periods
of rapid change, particularly early in
their careers is by earning a professional
qualification like the CIP. There are so many
important messages that individuals send
by completing this program and of course
the FCIP.
First, that they have a wealth of knowledge
specific to the business of insurance
acquired from a program of study that is
in-depth and comprehensive, and which
brings a practical application to their
learning. It demonstrates that they have
the ability to comprehend at an advanced
level, to assimilate important facts and data,
and in turn express that knowledge in a
convincing manner.
It demonstrates initiative, that the
person has the ambition and desire to
proactively seek out ways to improve
themself. It shows determination, tenacity
and the capacity to stay the course over
several years while balancing heavy work
7
Continued
obligations and home responsibilities. It
demonstrates the ability to perform in
high-pressure, time-stressed situations such
as in an examination environment.
The traits, skills and knowledge that CIP
and FCIP graduates display present a
compelling case that any employer would
find desirable.
The Institute’s membership numbers bear
this out. Last year our numbers grew to
20,188 from the year before at 19,530. With
the major losses the business experienced
last year and several notable acquisitions in
the industry along with the usual business
issues, we fully expected to see a material
drop in our membership.
While our numbers did slip slightly by 20
members, this reduction of just 0.4% is
testament to the value that the industry
attaches to education and to the Institute,
and leaves us well positioned for the future.
The demographics of our business are
changing as we know from the Institute’s
recent studies. Guided by the research
findings, the industry focused on attracting
young people into the business with the
result that our millennial cohort jumped
from 12% to 27% in just a short five years.
Our industry offers these new hires
a dynamic and rewarding career
environment and at the same time
presents the Institute with the opportunity
to qualify this new talent with CIP and FCIP
designations. As we know however, the
needs of this emerging group are different
from the generations that preceded them
and the Institute must remain relevant in
the delivery and learning approaches used
to attract these young professionals.
To this end, we offer our learning
opportunities in a wide variety of ways,
with web-based delivery experiencing
strong growth in the last couple of years.
The younger demographic also has much
different expectations in terms of quality of
instruction. The Institute’s new Instructor
Certification Program hits a home run here
8
as instructors across the country complete
this comprehensive program that teaches
our instructors how to create an engaging
learning experience, how to measure what
students have learned and how to instruct
confidently in both in-class and virtual
learning environments.
Our graduates’
journey with the
Institute does not end
at their convocation.
We offer our newest
professionals a host
of other learning
opportunities through
membership in the
CIP Society.
And while the full details have yet to be
released, we also know that the national
Institute is moving towards computer-based
examinations. We do know that students will
be able to select a time and location during
a three week window three times per year
to complete their exam via computer. There
will be objective-style (multiple-choice)
questions, but we will also be retaining
the narrative-style answers as well. Not
many people use pen and paper anymore
and if they do, it certainly is not for three
continuous hours as is the case with our
exams now. So I am sure this initiative will
be well received by all students, particularly
those in the younger demographic.
Much of the Institute’s messaging is
targeted at this up and coming generation
of students. So clearly we have positioned
the organization to respond to our
customers of today and also to those who
are just entering or will soon be entering
the insurance-education pipeline.
This younger demographic is making
their presence felt at our convocation
ceremonies that we hold across the
province, with many of our graduates this
year representing the millennial cohort.
It was my real pleasure and honour to be
a part of these ceremonies. I very much
enjoyed the opportunity to present our
new graduates with their diplomas and
share in the joy and excitement as they
celebrated their success. This is a very
special part of the Institute President’s role,
as those who have come before me have
often expressed.
Our graduates’ journey with the Institute
does not end at their convocation. We
offer our newest professionals a host of
other learning opportunities through
membership in the CIP Society. Our Society
provides for the professional needs of
our graduates and welcomes them into a
community of like-minded professionals
who share common aspirations, needs and
requirements.
Perhaps the highlight of the Society year
is the annual symposium that is held each
spring. President & CEO of Marsh Inc, Peter
Zafino, headquartered in New York kicked
off the event this year sharing his thoughts
on future issues impacting the industry,
particularly cyber risk. Topical sessions
on “insuring weather” and telematics
complimented our “Up Close & Personal”
session with industry leaders, including our
very own Pat Van Bakel, President & CEO
of Crawford & Company (Canada) Inc. This
very well attended event always draws
a wide audience from all sectors of the
business.
As part of National Education Week
this year, some chapters and our GTA
operation added radio spots to their
usual compliment of ads promoting the
CIP designation with consumers. It is so
rewarding to hear us encouraging the
public to seek out Chartered Insurance
Professionals to manage their insurance
needs. Not only do these initiatives
promote our designations, but they also
help secure the confidence of consumers
and encourage non-qualified insurance
practioners to become qualified.
Our presence out in the public ties in
nicely with our Career Connections
work, encouraging young adults and
career changers to consider a career in
Continued
the insurance business. More than 200
Institute-trained careers ambassadors
represented the industry at 150 high
schools, and 30 colleges and universities
across the province in addition to a number
of other career fairs, expos and related
events this past year. Together with our
social media presence, the Institute reaches
countless numbers of people telling the
industry’s story.
This in part contributes to the success of
the full-time insurance programs at the four
community colleges across the province –
Fanshawe College in London, Conestoga
College in Kitchener, Seneca College in
Toronto and Mohawk College in Hamilton
who has expanded their program into the
Peel region through their partnership with
Sheridan College. To ensure a consistent
and supportive relationship with these
schools, along with the National Institute
we have developed an administrator’s day
which brings together the heads of these
programs each year to facilitate dialogue
and problem solving. These college
programs not only provide a much needed
pipeline of new hires into the industry, they
also bring the Institute new students for
the future.
and passion to give back in so many ways
to those coming behind them. To all
of these wonderful, dedicated institute
believers I extend our sincere thanks.
My opening remarks spoke of the
important role that the Institute plays
for those individuals looking to carve
out a strong and rewarding career in our
business. I also commented on how critical
it is for the Institute to position itself for the
future both in terms of alignment within
the industry and the new demographic
that is finding its way into the business. As I
reflect on the many initiatives the Institute
already has in play and the new ones in the
incubator, clearly the Institute is positioning
itself for success for many years to come.
My thanks also to the staff team we have
across the province. These people are the
engineers and conductors that keep the
Institute train moving down the tracks
through our rugged winters and glorious
summers.
Helping guide the Institute down this path
is an impressive group of industry leaders
who comprise our Governing Council.
I would like to thank all you for your
dedication to the industry’s education arm
over the years and for your support of me
during my time as your president.
One year closes and another opens, and as
the transition begins I would like to express
my sincere appreciation for having had the
opportunity to serve as president of the
Institute. This has been a wonderful and
rewarding highlight of my career. So thank
you indeed and very best wishes to Pat Van
Bakel, BA, CIP as he opens the door on his
year as president.
Sincerely,
Donna Ince, CA, CIP
President
We are backed by an amazing group of
volunteers who, despite over-filled business
and personal calendars still find the time
9
Minutes of the Annual
General Meeting
Annual General Meeting of the Insurance Institute of Ontario
Thursday, June 26th, 2014 – 11:15 a.m. Insurance Institute of Ontario Institute Offices 18 King Street East, Suite 1600, Toronto, Ontario
The meeting was called to order at 11:05 a.m.
1./2./3.
7./8.
Notice of Meeting, Appointment of Scrutineers,
Report on Quorum
Report tabled by Bob Fellows
Bob Fellows confirmed that a notice of this meeting was distributed to
members in the Spring 2014 “Insight” newsletter, in accordance with
the by-laws. A Notice of Nominations for election was also displayed
in the Institute Office for the required period of time. No additional
nominations have been received and it is not necessary to appoint
Scrutineers. He also confirmed that a quorum was present for this
meeting as set out in the by-laws.
4.
Minutes of the Previous Annual Meeting
It was
MOVED BY:
Bob Fellows
SECONDED BY: Heather Masterson
THAT:
the minutes of the Annual General Meeting held on
June 27th, 2013 be approved as circulated.
Auditor’s Report and Annual Financial Statements
- Report Tabled by Tim Shauf
It was
MOVED BY:
Tim Shauf
SECONDED BY: Bob Fellows
the Auditor’s Report and accompanying annual financial
THAT:
statements for the year ended March 31, 2014, be
accepted and approved.
CARRIED.
9.
Approval of Acts of Directors
It was
MOVED BY:
Bob Fellows
SECONDED BY: Heather Masterson
THAT:
all acts, contracts, by-laws, proceedings, appointments,
elections and payments enacted, made, done or taken
by the Governing Council, Officers and Committees of
the Institute, since the date of the last Annual Meeting
and the same, be hereby approved and confirmed.
CARRIED.
CARRIED.
10.
5.
Report of Committees and Other Reports and
Communications
It was
MOVED BY:
Bob Fellows
SECONDED BY: Monica Kuzyk
THAT:
the reports tabled by the various committees, and
approved by the Governing Council at its meeting
immediately preceding this meeting, be now accepted
as read, with the provision that they subsequently be
reproduced in our annual report.
CARRIED.
6.
Report of the President
- Report Tabled by Donna Ince
It was
MOVED BY:
Bob Fellows
THAT:
the President’s Report be accepted as tabled.
CARRIED.
10 Insurance Institute of Ontario
Election of Directors of IIO and Governors of IIC and
Honourary Members
Randy Bushey tabled the report of the Nominating Committee. The
proposed slate of directors and governors have all agreed to serve.
It was
MOVED BY:
Randy Bushey
SECONDED BY: Bob Fellows
THAT:
The following councillors be accepted for 2014/2015
Representing the membership-at-large are:
Robert Fellows, MBA, FCIP, CRM of Zurich Canada
Colin George, MBA, GDM, FCIP, CRM of the Facility
Association
Donna Ince, CA, CIP, of RSA Canada
Monica Kuzyk, FCIP, CRM, ORMP, of Curo Claims Services
Heather Masterson, FCIP, of Totten Insurance Group
Bruce Palmer, MBA, FCIP, CRM of the Ontario Medical
Association
Tom Reikman, CIP, Economical Insurance
Tim Shauf, CIP, The Commonwell Mutual Insurance
Group, and
Pat Van Bakel, BBA, CIP, of Crawford & Company Canada
Minutes of the Annual
General Meeting
Continued
and election to Governors to The Insurance Institute of Canada:
Pat Van Bakel, BBA, CIP as IIO Regional Vice Chair for IIC
Tim Shauf, CIP
For Cambrian Shield – Arlene Byrnes, BA, CIP
For Conestoga – Brent Hacket, FCIP, CIOP, EGA
For Hamilton/Niagara – Tom Pooler, FCIP, CRM
For Kawartha/Durham – Elaine Porter, CIP, CAIB
For Ottawa – Corrine McIntosh, CIP, CRM
For Southwestern – Suni Simpson-Calvert, CIP
CARRIED.
11.
Appointment of Auditors
12.
Any Other Business Which May Properly Be
Brought Before the Meeting
Pat Van Bakel expressed his appreciation to have worked with Donna
Ince during her tenure. He acknowledged her commitment to the
industry, passion for education and thanked her for her leadership.
13.
Termination
It was
MOVED BY:
Donna Ince
THAT:
the meeting be adjourned.
CARRIED.
It was
MOVED BY:
Bob Fellows
SECONDED BY: Tim Shauf
THAT:
the firm of BDO Canada, LLP, Chartered Accountants,
be appointed auditors for the Insurance Institute of
Ontario for the current year, at a remuneration to be
fixed by the Governing Council.
There being no further business, the meeting was adjourned at 11:05 a.m.
CARRIED.
2013 – 2014 Annual Report 11
Academic
Committee Report
EDUCATION
Full virtual classes
continue to be a
success for GTA. The
number of students
in virtual classes
was comparable to
the previous year’s
results with only 18
fewer students and
ahead of the budget
plan with 271 more
students than
budgeted for.
CIP Registrations
Overall, the 2013/2014 CIP registrations
have decreased by 16% resulting in 571 less
students compared to the previous year.
Although the student registration numbers
were lower compared to the previous year,
they surpassed the budget plan for the
year by 206 students. The most significant
decrease in registration was with the inhouse program with 319 fewer students
compared to last year. Preliminary spring
2014 registrations are good, comparable to
the previous year and approximately 109
students ahead of the budget projection
for the semester. (See figure 1.)
One-Week Courses
Enrollment for the one week courses is
steady with a total of 79 students for the year
compared to a budget plan of 72. The plan is
to continue to offer 6 courses for 2014-2015,
3 in spring and 3 in fall. Northbridge has
hired 9 trainees for program for 2014 and
registration is open to general membership.
Virtual Classes
Full virtual classes continue to be a success
for GTA. The number of students in virtual
classes was comparable to the previous
year’s results with only 18 fewer students
and ahead of the budget plan with 271
more students than budgeted for. For
the new fiscal year, HUB has joined the
in-house program deciding to run a virtual
class in the current spring semester to
meet the needs of their staff in various
office locations.
SEMINAR PROGRAM
Success Series Seminars
The following chart will serve to summarize
the number of Success Series seminars and
attendees for the fiscal year 2013-2014 as
compared to the previous year.
2013-2014
Attendees
April
103
May
82
June
23
July
0
August
0
September
146
October
53
November
12
December
27
January
0
February
62
March
73
Total
581
2012-2013
Attendees
242
93
19
16
0
121
21
28
16
33
82
54
725
* note that in April 2012 there were a total of
220 attendees at in-house sessions at Jones
Deslauriers compared to 83 in April 2013.
Total number of seminars offered
April 2013 – March 2014
Total number of seminar attendees
April 2013 - March 2014
Number of seminar attendee budget
plan April 2013-March 2014
April 2012- March 2013
36
581
580
725
The following chart will serve to summarize
the number of CIP Society PROedge seminars
and attendees for the fiscal year 2013-2014
as compared to the previous year.
2013-2014
Attendees
April
0
May
14
June
0
July
0
August
0
September
16
October
27
November
27
December
0
January
98
February
39
March
23
Total
244
2012-2013
Attendees
20
17
0
0
0
12
20
21
13
137
47
0
287
Academic
Committee Report
Continued
figure 1.
The following chart provides a comparison of CIP students and classes between
2013/2014 and 2012/2013.
Winter 2014
Budget Plan
Students
225
Classes
2014
9
Winter
2013
Students
243
Classes
2013
9
426
312
12
450
14
276
364
18
469
28
36
60
3
90
6
960
961
42
1252
57
Fall 2013
Students
264
Fall 2013
Budget Plan
Students
275
Classes
2013
10
Fall
2012
Students
306
Classes
2012
12
Virtual
397
312
12
419
15
In-house
499
392
32
517
31
Off-Site
59
84
4
149
10
One Week
30
36
3
34
3
GIE Virtual
13
10
1
1262
1109
62
1425
71
Spring 2013
Budget Plan
Students
160
Classes
2013
7
Spring
2012
Students
194
Classes
2012
9
* note that in January 2013 there were 106
attendees at the Industry Trends breakfast
compared to 76 in 2014
Class
Format
Toronto
Total number of seminars offered
April 2013 – March 2014
11
244
Number of seminar attendee budget
plan April 2013 - March 2014
246
287
Virtual
In-house
Summary
The results for the Success Series seminar
program saw a decrease in comparison
to the previous year. The last quarter
of the fiscal year was a busy one for
this series with 9 seminars running
generating 135 attendees during the
months of February and March. Although
there was a decrease in the number of
registrations compared to last year, overall
for the year the registration results were
in line with the budget plan, with 581
attendees compared to a plan of 580.
Financials for this series were decent
but fell slightly short with $143,543
revenue generated compared to a plan
of $144,650. Contributing to the revenue
for this program was the “Understanding
Series”, specifically with the introduction
of the program’s third course “Case Law”
attracting 20 attendees for the pilot
session.
Class
Format
Toronto
After a slow start The PROedge series had
a much improved fourth quarter with 6
seminars offered generating 160 attendees.
Overall the results for this program were in
line with budget in the area of attendance
with 244 attendees compared to a plan of
246. However the program did fall short
in financials with revenue generated at
$36,400 compared to a plan of $45,800.
In general, moving forward the focus will
be to create a seminar program for the year
with an appropriate balance, catering to
the various lines of business and markets
in the industry. The goal is to have as many
seminars confirmed by early summer
as possible with an effort to advertise
Off-site
Totals
Totals
Class
Format
Toronto
Winter 2014
Students
222
Spring 2013
Students
170
Virtual
288
216
10
260
9
In-house
204
238
13
312
21
Off-Site
51
60
4
58
4
One Week
49
36
3
55
3
GIE Virtual
12
10
1
11
1
774
720
38
890
47
Total
Budget Plan
2013-2014
660
Total
Classes
2013-2014
26
Total
2012-2013
Students
743
Total
Classes
20122014
30
Totals
Class
Format
Toronto
Total
2013-2014
Students
656
Virtual
1111
840
34
1129
38
In-house
979
994
63
1298
80
Off-Site
146
204
11
297
20
One Week
79
72
6
89
6
GIE Virtual
25
20
2
11
1
2996
2790
142
3567
175
Totals
Academic
Committee Report
Continued
the fall and winter schedule well in
advance, allowing members to plan their
educational development in advance.
CAREER CONNECTIONS
There are currently 90 Ambassadors
in the GTA area. During the period of
January – March, ambassadors presented
to 35 classes. Career Connections also
participated in the following key events:
Rotman Commerce at U of T, Careers in
Insurance Fair at Seneca College and an
internal Career Fair at RBC. In order to
wrap up the year and show appreciation
for ambassadors, a ‘Toast our Success’
event is scheduled for June 19th at the
National Club.
SPECIAL EVENTS
’At the Forefront’ Spring Breakfast
The Spring 2013 ‘At the forefront’ breakfast
was held on Wednesday, May 15, 2013.
Robert Dempsey, President & COO of The
Guarantee Company of North America was
the speaker at the event. Robert spoke on
the topic of “Innovating and Winning in
a World of Change”. There were 76 paid
attendees at the event.
John E. Lowes Breakfast Seminar
The John E. Lowes Breakfast took place
on the morning of October 30, 2013.
The speaker for the event was Ian Troop,
CEO, Toronto 2015 Pan American Games
Organizing Committee who spoke on
‘Preparing a Region for a Once in a
Lifetime Opportunity’.
There were 110 paid attendees at the
breakfast including all four of this year’s
Lowes Fund recipients. This was also the
first year for the TIC scholarship. Two of the
three recipients of this scholarship were
in attendance. The breakfast generated
a surplus of $7,300 towards the John E.
Lowes fund. In addition the GTA, HamiltonNiagara and Southwestern chapters
contributed further donations through
fundraising activities.
’At the Forefront’ Fall Breakfast
The fall 2013 ‘At the Forefront’ Breakfast
took place Wednesday, November 27th,
2013. Karen Barkley, Deputy President of
Elliott Special Risks spoke on ‘The Human
Capital Element’. The event had 82 in
attendance and generated a surplus of
$3,100. Strategic Resource Consultants
continued their support by sponsoring
the event with a donation of $1,000.
Convocation & Awards Night
The Toronto Convocation & Awards Night
took place on January 23, 2014 at the
Metro Toronto Convention Centre. Neil
Pasricha, author of the ‘Book of Awesome’
was the guest speaker for the event
and gave an excellent presentation. The
number of CIP and FCIP graduates was
similar to the previous year, with 209
graduates attending and approximately
457 guests for a total of 666 in attendance
slightly ahead of last year’s attendance.
General feedback from the evening was
very positive with exceptional reviews
from our Trade newspapers. A three
quarter page advertisement was placed
in the National Post on the day of the
convocation, with a full list of our graduate
names and sponsors. The advertisement
congratulated our graduates on their
success in the FCIP & CIP programs.
Respectfully submitted,
Professionals’
Committee Report
This report outlines the activities of the CIP
Society – GTA for the period of April 2013 to
March 2014 and highlights some CIP Society
activity for the other Ontario chapters.
Membership
The national CIP
Society membership
was very strong
ending the year with
17,406 members
compared to 17,025
last year. Ontario
presently reflects
49% of the total
membership with
8,551 members
compared to 8,313
members for the
previous year.
The national CIP Society membership
was very strong ending the year with
17,406 members compared to 17,025 last
year. Ontario presently reflects 49% of the
total membership with 8,551 members
compared to 8,313 members for the
previous year. The graduate membership
for the GTA ended quite positively with
4,528 members compared to 4,352 the
previous year making up 53% of Ontario’s
CIP Society membership.
CIP SOCIETY ACTIVITY IN GTA
The following summary highlights some
of the PROedge seminars and CIP Society
Networking events offered in the GTA for
the 2013-2014 fiscal year.
PROedge Seminars
GTA offered eleven PROedge seminars
attracting 244 attendees in total during
the period of April 2013 – March 2014.
Considerable focus and effort was put forth
during this review period to enhance the
program with 64% of the seminars being
newly created. Although the number of
attendees at seminars was in line with the
budget goal the focus will be on meeting
the financial objectives for the new fiscal
year, as this is an area that fell short.
In order to deliver to the needs of members
in the North GTA area, a session on
‘Advanced Business Interruption’ was held
in Richmond Hill in November attracting
27 attendees. Given the positive response
two CIP Society sessions have already taken
place in the GTA north region in the new
fiscal year. Other seminars to note with
strong attendance for this period were
‘Leading Insurance Coverage and Liability
Cases’ with Mario Fiorino from the IBC
attracting 27 attendees, ‘Cyber Liability: Risks
& Exposure’ with Matthew Davies attracting
22 attendees and a successful session of
‘The Industry Trends Breakfast’ with Philip
Cook, CEO, Omega Insurance Holdings Inc.
with strong attendance at 76. In addition,
in March a session on ‘Wind & WaterPlanning, Prevention & Protection’ with Pete
Karageordious from the IBC was offered with
23 individuals in attendance.
CIP Society Networking Events
The CIP Society level events were quite
successful during this period. The ninth
annual Symposium was held on April 25,
2013. The event was a success with 116 paid
attendees. The one day forum featured two
keynote speakers; Max Valiquette, Innovation
& Trends Expert and Alister Campbell, CEO of
The Guarantee Company of North America
and wrapped up with a CEO Leadership
panel and a cocktail reception. Financials
for the event were very strong, significantly
exceeding the budgeted surplus. The
annual Fellows Golf Tournament was held
at Clublinks’ Wyndance Golf Course on June
10, 2013. The event generated a surplus
of $8,800 compared to a plan of $7,350.
Through fund raising activities $2,560 was
raised and donated to the John E. Lowes
scholarship fund.
In an effort to refresh the lineup of events,
this year the GTA introduced a new event to
replace the Wine and Cheese. The response
was very positive for the chapter’s first
Volleyball tournament that took place on
October 2. The event attracted 11 teams
compared to a budget of 10 teams and
Professionals’
Committee Report
Continued
generated a surplus of $2,300. With the
goal to attract new members to Institute
activities, the Volleyball Tournament
was a great success, as for many of the
participants it was the first Institute event
that they attended. The CIP Society’s
Fellow’s Reception took place on February
13, 2014. This year we had two Fellow of
Distinction recipients. They were Gregory
Knowles of CNA Canada and Michael Moyer
of HUB International HKMB. The event had
63 attendees, 8 of which were recognized
as new FCIP graduates. A surplus of
approximately $660 was made on this event
compared to a budget plan of $770.
The CIP Curling Bonspiel was held on March
5th at the Tam Heather Curling Club in
Scarborough. The event was a sold out
success with 64 attendees and brought in a
surplus of $1,300.00 compared to a budget
plan of $1,040.
Advertising
The success of the CIP Society activities in
the GTA during the 2013-2014 fiscal year
allowed for the opportunity for the GTA
to partner with the Kawartha-Durham
chapter to use surplus dollars from both
chapters to run a consumer ad campaign
that kicked off during the Institute’s National
Education Week. Radio ads promoting the
CIP designation ran on CFTR (680) for 30 days
from February 23 to March 24.
CIP SOCIETY ACTIVITY
CHAPTER SUMMARY
In addition to the GTA, the other Ontario
chapters have also been busy with CIP
Society activity during the fall session
with specifics highlighted and reported
in the Ontario Regional Report. This was
a difficult year for the chapters in the area
of PROedge seminars with financial results
falling short of the budgeted plan. This
continues to be a reflection of the industry
challenges. Continuing to identify possible
opportunities for road shows will continue
to be a focus. The opportunity to partner
with the IBC for the ‘Wind and Water;
Preparation, Planning and Protection’
seminar was a road show that ran during
National Education Week at locations
across Ontario. Another opportunity was
the ‘Environmental Losses’ seminar that
was offered in the GTA as well as Kawartha
Durham. The new fiscal year started with a
road show on the topic of ‘The Impacts of
Climate Change’ that was held in London,
Ottawa and the north part of the GTA
presented in partnership with ICLR.
Ontario focused efforts on providing
members with exciting networking
opportunities featuring events such as
popular golf, volleyball and dodge ball
tournaments, curling bonspiels, a ‘pool’
party, a car rally and a new music/trivia.
Looking forward, the Ontario chapters
will continue to focus on hosting events
allowing members the opportunity to
meet, socialize and stay connected with
other industry professionals. We look
forward to a successful 2014-2015 year.
CAREER CONNECTIONS
There are currently 212 trained Institute
Ambassadors supporting Ontario.
Ontario ambassadors have connected
with students as they presented to 140
classes and participated in 20 career
events at a secondary school level and 50
at post-secondary schools. To celebrate
achievement and to express appreciation
ambassadors have been invited to attend a
‘Toast our Success’ event in GTA scheduled
for June 19.
Respectfully Submitted,
Regional
Committee Report
Monica Kuzyk, FCIP, CRM
The purpose of this report is to highlight
some of the regional activities during the
2013/2014 fiscal year.
After several years of growth, the chapters
are experiencing a more moderate
participation in our courses, seminars
and events. Many industry factors are
happening through the province that
impact availability of industry professionals
to engage in the IIO activities.
CIP Classes
Financially the CIP program ended the
year at 3.5% over the planned revenue
compared to 26% over the planned
revenue from the previous year. Sadly,
this indicates that the planned budget
was correct to predict a decline in class
participation, after such a strong year.
Several of the local chapters have
struggled to meet even their lower budget
number of classes and participants. For
example, Hamilton/Niagara, Ottawa and
Southwestern were not able to bounce
back from a challenging spring semester
and Kawartha/Durham stayed 5 or 6
students shy of their revenue goals.
Conestoga, with help from their weekend
warrior classes was able to reach their
goals and the GTA came in at 9% above
plan for revenue, fuelled by continued
growth in the virtual distribution method.
In every location, expenses were managed
in line with the participation.
Kawartha Durham is starting the new
year with a Weekend Warrior class in June
which currently has 15 registrations with
the possibility of more before the start
of class. Southwestern’s plans for the
upcoming year have included budgeting
for fewer students per class to reflect the
current trends. They continue to utilize the
Back on Track program when appropriate
and have two students currently enrolled.
One success they had with the back on
track program resulted in a student being
successful after seven try’s at the same
exam. Without the assistance of the back
on track program, they would not have
continued.
for the province. Growth of this popular
method equals 15% again this year.
The GTA saw the biggest change in the
in house class participation. In the current
industry conditions, stakeholders are
inwardly focused and require education
to take a temporary back seat. One
stakeholder that is staying committed to
their education plan is Northbridge and
the partnership that GTA has to offer one
week classes that coordinate with their
onboarding process. Registrations for these
courses are quite strong so far this year, as
we are able to offer them to all students.
Seminars
Hamilton/Niagara continues to utilize their
relationships with State Farm and Aviva
for their in house courses; however the
participant numbers for the classes held at
the chapter office are declining. This can
be attributed to some drastic change in
the insurers in the area, with several office
closures. Ottawa also relies on the in house
programs to support the CIP class program
with 50% of the classes held outside of
the chapter office. They have also adjusted
their distribution to meet the needs of one
of their direct writers (Belair) by providing
a split class to compliment shift work.
Attempts to offer a class in other regional
areas, which had previously had success,
were not effective this year.
Conestoga has met planned revenue,
however when compared to previous
years, this chapter is seeing a reduction in
the number of students per class, and so
is paying special attention to expenses by
reducing the number of virtual classes that
they are offering. Virtual classes have an
expense component for the technology
and so moving these classes to the GTA
where there is a larger pool of students
to draw from is smart and cost effective
This year, the academic seminars came
in slightly over budget by 9% and the
expenses were kept in line with only a 5%
increase.
Specifically, the chapters who contributed
to this excellent result are Kawartha/
Durham (85% over plan), Ottawa (35% over
plan), Southwestern (15% over plan) and
Cambrian Shield (7% over plan). Hamilton/
Niagara achieved 90% of their plan, and
both GTA and Conestoga ended the year
with 99% of their seminar goals achieved.
As a province, the “two day” seminar
category, which is utilized for the
“Understanding” series for adjuster training,
was impacted by the need to cancel the
“Understanding Serious Injury” program
in the Hamilton/Niagara Chapter. Timing
of the program was in contradiction to
the many catastrophic floods experienced
by the area last summer and fall and so
adjusters were not available to participate
in their educational pursuits. Overall this
budget category was not achieved as this
is an eight day program of considerable
financial commitment. Despite the
Regional
Committee Report
Continued
challenges of the financial goals, the
launch of the Understanding Case Law,
the third in the series was met with
excellent response and will be offered
in three locations outside of the GTA
this year. This continues to be a strong
productive relationship with the OIAA.
In order to bring quality informative
seminars to our members, our
partnerships are continuing. Working with
both the ICLR and the IBC we have been
focusing on weather and climate based
offerings. These were offered at the CIP
Society level to discuss the impact that
these events have on our industry.
Other topics that have proven popular
this year are Aviation, Masonry Heaters,
Business Continuity, Certificates of
Insurance and various types of specific
liability. There has also been quite a bit
of interest peaked regarding insuring
items that are part of our leisure time.
Seminars such as “Pleasure Craft”, held
in conjunction with the boat show,
“Watercraft and Recreational Vehicles”
and the “Toys of Summer” have all been
well received. Some more personal topics
requested were “Grammar Counts”,
“Persuasive Negotiation” and the “Role of
a Leader”.
Contrary to the academic seminars, the
CIP Society PROedge category of seminars
had a very challenging year and did
not achieve their goals for professional
development. Coming in at 80% of the
goal for planned revenue, the expense
management was excellent with only 49%
of the planned expenses. This resulted in
a larger than planned return, despite the
lower revenues.
Topics that were successful were
Demographic Research (Kawartha/Durham),
Equipment Breakdown (Southwestern), and
Cyber Liability (Ottawa).
The participation and demand for
licensing courses has been steady this year
which helped to contribute to the overall
success of the academic seminar revenue.
Courses are held in all locations except
Hamilton/Niagara and the GTA where the
IBAO is prevalent with their offerings.
and Personal” session with four industry
leaders, was the highlight of an excellent
event for the 170 participants.
Convocations
The increase in the OTL numbers has
impacted the local chapters, specifically
Ottawa where the direct writing clients
have considerable size offices. OTL is
offered in the local chapters one day a
month as the standard practice and extra
classes are added at the request of the
stakeholders.
With the high number of graduates this
year, the convocations retained their solid
numbers from the year before, and in fact
a luncheon was added in Thunder Bay to
accommodate three grads from that area.
We are likely going to do this again, as
there are already five graduates from that
area pending.
Events
The combination of a long and
challenging winter, with an industry
watching their expenses, resulted in
reduced participation in the networking
events for the IIO.
With different chapters and various events,
such as Bonspiel’s, Golf and Volleyball,
many experienced a slight reduction in
their number of participants this year. This
change was planned for, so, financially
our revenues are still as expected. One
exception is the Kawartha/Durham
volleyball event which continues to grow
as it enters its third year.
A few chapters and their councils are
reinventing their activities to ensure fresh
new ideas that meet the needs of our
members. Southwestern chapter will
be moving their event from February to
November and Ottawa has had success
with their second annual pool (billiards)
party. Also in Ottawa, this new fiscal year,
they are introducing a Music/Trivia night
and currently have 48 participants. Ottawa
is joining forces with two neighboring
associations for their golf tournament this
year which will increase the chance of
success for the event.
The GTA continues to have their Annual
Fellows Night and this year 85 attendees
honored the newest FCIP’s and the Fellow
of Distinction; James Cameron. The annual
CIP Symposium for this fiscal year was
reported on in an earlier report. For the
new fiscal year, the committee successfully
offered their 10th anniversary event on
April 10th, 2014, where the theme was
“The Future”. Introducing a new “Up close
Marketing and Relationship
Management
The majority of our marketing and
communication continues to move from
print to electronic based distribution and
this will impact the local managers as we
learn the new platform, Highroads. Each
manager has been receiving training and
will be fully converted to this platform for all
of the electronic distribution needs by
July 1st, 2014.
Clarification regarding the content of our
newsletters versus the promotional material
that we send out is key to maintain our
compliance with CASL.
We have made significant progress on our
foray into social media with the multiple
twitter accounts. We are happy to report
that as of May the IIO has had a total
of 1,510,237 impressions, and have 816
followers on twitter.
Other News
As has been the practice for the last three
years, the June regional meeting has been
an opportunity to update the Chapter
Managers on some of the IIC news and on
various items that impact the full province.
Mike Divjak, Vice President, Operations
presented the following topics: Canada
Not-for–profit Corporations Act (CNCA), the
Fellowship Program and the most recent
graduates, Computer Based Exams (CBE)
progress, the Canadian Spam Legislation
(CASL), Instructor Certification Program
(ICP), and Virtual Web Delivery of little
used elective courses as an alternative to
distance learning.
Continued
Two long term experienced managers
have provided their notice of retirement
this year and so you will see some changes
in the IIO staff lineup.
Dawna Matton updated the group on
national membership, latest achievements
of the shared Regional Marketing Specialist
role, the Curriculum Advisory Committees
that are diligently working on the C12 course
update, some social media (twitter) statistics,
the AODA compliance for volunteers, next
steps and also what the CASL legislation
means regarding the distribution of our
newsletters, as well as the potential to
leverage the new “Insight Ontario” name.
Wendy Barbour in our Southwestern
Chapter will be completing her time at
the Institute in the fall and Rob Munford
will be taking over as Chapter Manager
in September. Many of you will know
Rob from his time in the IIO as the
manager of the Cambrian Shield and
Kawartha/Durham Chapters. Rob has
recently moved with his family within the
Southwestern Ontario territory and so is
happy to be rejoining the IIO.
Regional
Committee Report
In Ottawa, Ellen Legault, our 19 year
veteran, will be retiring at the end of the
year. Recruiting to find a suitable manager
to replace her will be open as of the
beginning of July.
Monica Kuzyk, FCIP, CRM,
Vice President, Regional Division.
Cambrian Shield
Chapter Report
Arlene Byrnes, BA, CIP
Education
Finance
The CIP program had a better than
predicted year. Two courses were planned
this year and four actually ran. The first two
classes were in Thessalon for the in-house
Algoma Mutual courses and the last two
took place in Sudbury with the same small
group. Budget was 14 students for the year
and we ended with 23.
At the end of the fiscal year, the Chapter held
a surplus of $12,836 which is well over the
$2,715 budgeted number. The successful CIP
program had final revenue of $20,832 against
plan of $13,905. The Seminar program
surpassed plan in terms of revenue, which
brought in $39,457 against the $37,025 plan.
Convocation
At the end of the fiscal
year, the Chapter
held a surplus of
$12,836 which is
well over the $2,715
budgeted number.
The successful CIP
program had final
revenue of $20,832
against plan of $13,905.
The Seminar program
surpassed plan in
terms of revenue,
which brought in
$39,457 against the
$37,025 plan.
For those communities where it has not
been possible to run an in-class course,
members are made aware of the virtual
classes each semester running across the
province. This year Cambrian Shield had 14
students take advantage of virtual classes
against a predicted plan number of 15.
Seminars
The Chapter surpassed the annual activity
plan by one. Originally, 7 half day seminars,
2 licensing courses and 1 webinar were
planned, targeting a total of 155 attendees.
5 half day seminars ran (3 seminars and 1
webinar had to be cancelled due to lack
of registrations), 1 webinar and 3 licensing
courses with total 88 attendees.
In April 2013, we were very pleased to
offer “CVOR 2 & How to Pass an MTO
Audit” seminar in Sudbury. In the fall we
offered “SABS for Brokers” in both North
Bay and Sudbury. In winter we ran
“Business Continuity” and “Property Claims:
A Restoration Contractors Perspective”
in Huntsville and the “Aviation Insurance”
webinar were also run this year.
The two planned licensing courses ran
as well as a third (private in-house class)
with a total of 30 registrations, compared
to 21 the previous year. The course has a
great reputation, and gives our Chapter the
opportunity to build lasting relationships
with the successful students.
In November we held 2 convocations in the
chapter. One in Sudbury with 30 attendees
(7 of which were graduates) and a lunch in
Thunder Bay for 2 grads with 8 attendees.
Special Events
In November, we held our 10th Annual
Bonspiel in North Bay which had slightly less
attendance this time with 54 curlers and
over $2,000 in sponsorship money. $550 was
raised in donations for The Gathering Place,
North Bay’s Community Soup Kitchen.
In March Sudbury held another bonspiel.
This was the third bonspiel for the chapter
for the year and only two were budgeted.
72 people attended and $2,650 in
company sponsors were collected with
another $635 collected the day of the
event. $750 was donated to the Sudbury
Infant food bank charity.
Membership
On May 31 the Chapter had 420 paid
members which fell just shy of the 424
member goal. Our Chapter total includes
211 CIP Society members.
Arlene Byrnes, BA, CIP
Chapter Chair
Conestoga
Chapter Report
Heidi Sevcik, FCIP
Education
Our performance at
year end exceeded
both prior year
results and current
budget targets. Our
Academic surplus is
nearly $187,000.00,
based on the strong
performance of both
our CIP and seminar
programs.
Although we did not experience any
growth in our CIP program this year,
we did end up the year exceeding our
budget target by 4.21%. We ran 62 classes
for 677 students. We expanded available
formats to include evening classes at the
chapter office. A total of 84 CIP graduates
volunteered their time as invigilators of CIP
exams for 694 students over the course of
the year.
Seminars
Registration in our regular seminar
program was over budget by 4.55%.
Unfortunately this was offset by the low
registrations in our Two-Day Bodily Injury
seminar and we ended the year below
our budget target and below the previous
year. RIBO Licensing was once again the
financial core of our seminar program,
with 86 students registered in 7 classes
over the year, and a 100% pass rate out
of most sessions. Other than licensing
we offered 22 seminars, with a total
registration of 225.
We continued to expand our area of
service offering two seminars in Owen
Sound and one in Guelph.
Our PROedge Seminar Series also
experienced a decline and we were
down from budget and the prior year.
We delivered 6 seminars with a total
registration of 60.
Finance
Our performance at year end, although
below prior year results, exceeded
budget targets. Our Academic surplus is
nearly $126,108.00, based on the strong
performance of our CIP program and
cost containment.
Although CIP Society results did not meet
budget targets we did generate a surplus of
approximately $1,722.00 after delivery of a
radio advertising campaign.
Convocation
Our Annual convocation was held
February 28 at the Waterloo Inn. We
met our budget target with over 240 in
attendance, to honour our 10 FCIP, 65 CIP &
23 GIE graduates. Awards were presented
to our Instructor of the Year, as well as to 3
Instructor Certification Program Graduates
the winners of 1 national and provincial
award and 4 awards sponsored by local
supporters.
Career Connections
We have a wonderful group of trained
Ambassadors who were called upon
several times over the course of the year
to participate in a variety of events over
the year, ranging from high school and
elementary school presentations, to
university career fairs and career-oriented
presentations.
Special Events
Our speaker’s luncheon was held
November 20th and featured Kevin
McNeil, Rick Dubin, Alister Campbell and
Pat Van Bakel. We had 137 attendees and
exceeded our budget and previous year.
National Education Week was again
busy, including our convocation, four
coffee calls, a broker roundtable and
participation in the national video contest.
Our AGM will be held on June 26th. This
is another transition year for the chapter
due to the promotion of our Chapter
Chair to President and CEO of Gore
Mutual. Our previous chair, Brent Hackett
Conestoga
Chapter Report
Continued
will be taking back the position of chair
for a one year term.
Membership
Our Chapter paid membership at March 31st
was 2394, a slight decrease of .7%. We will
be working hard over the next year to keep
this number from diminishing further.
Communications
In addition to our newsletters we regularly
communicate with our members through
Aptify E-Blasts to notify them of upcoming
courses, seminars and events. Next year we
will be transitioning to Highroads to ensure
compliance with CASL and we will be
harmonizing our newsletter with Ontario
to become part of the Insight newsletter.
area and to promote seminars to our
Guelph Members and Stratford Members.
Marketing
The modest success of our CIP Society
programs this year enabled us to run a two
week radio advertising campaign and our
Academic success supported once again a
multi-page Graduate advertisement.
We continue to host the meetings of
our local Tri-Association Leadership
Committee that, in addition to holding
the charity bonspiel also works to support
and cross promote activities of the three
organizations.
Peter Hood our Customer Relations
Manager, has been focused on promoting
seminars and CIP courses in our northern
Heidi Sevcik, FCIP
Chapter Chair
Hamilton/Niagara
Chapter Report
Tom Pooler, FCIP, CRM
It has been my pleasure to represent the
Hamilton/Niagara Chapter as Chairperson
for the past year. It is also my pleasure to
provide the following review of the past
year.
At our AGM in June, I was passed the
gavel and installed as Chairperson. This
year has been a challenging year for
the insurance industry and our chapter
also felt the pinch. Taking into account
the many challenges, we are pleased
with where our chapter stands and the
direction we are heading in.
Our office continues
with an excellent
relationship with
Mohawk College. With
the support of the
College Professors
and Program
Coordinator, students
are encouraged
to write National
exams. We find that
approximately 50% of
the students enrolled
write CIP exams.
I must first thank everyone involved with
the local chapter. If you have been a
CIP student, College student, Instructor,
seminar attendee, volunteer, council
member – Whatever way you personally
supported our chapter, we wish to thank
you. Please remember, we are always
looking for volunteers, don’t be shy
– step up!
Both Dawn Cant Elliott, (Chapter
Manager) and Peter Hood (Customer
Relations Manager) have worked with
the council, IIO, IIC and our members to
assist everyone with their educational
journey. We wish to thank them for their
commitment to the Institute and the
chapter.
COMMITTEE ACTIVITIES
Education
The local chapter hosted 20 CIP classes
with a total of 215 students. Our budget
was set for 25 classes with 286 students.
Classes were held at the chapter and at
numerous industry offices (Aviva, Bertie
& Clinton Mutual and State Farm). We
appreciate the support we have received
from our industry with respect to hosting
classes outside of our chapter location.
Our chapter did introduce a “back on
track” stream to encourage folks who
have fallen to return to the program and
this did attract a few students.
Financially:
Budget
Actual
Revenue
$137,150
$104,600
Expense
$89,210
$68,683
Our budget was to work at a 1.53 ratio
although we did not meet our budget we
did keep at the 1.53 ratio.
We also appreciate the support we have
received from our team of instructors. We
have a very diverse group of instructors
all well trained and ready to share their
knowledge. At our convocation, we were
pleased to have three (3) instructors
graduate form the new Instructor
Certification Program. At this time, we
have four (4) instructors involved with
the program and look forward to all local
facilitators completing this program.
Our office continues with an excellent
relationship with Mohawk College. With
the support of the College Professors
and Program Coordinator, students are
encouraged to write National exams.
We find that approximately 50% of the
students enrolled write CIP exams. Those
that are successful continue through with
every exam. Many students are graduating
with 7, 8 or 9 CIP credits. We also wish to
congratulate Daniel Levinson as recipient
of the John E Lowes Scholarship.
Seminars
Academic
Our chapter hosted thirteen (13) seminars
throughout the year. Seminars were
hosted in Hamilton, Niagara and Brantford
area. A total of 189 members attended
seminars. Our budget was for thirteen (13)
Hamilton/Niagara
Chapter Report
Continued
seminars with a total of 152 attendees.
Topics included:
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Influence for Insurance Professionals
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Events
Our Annual Awards dinner & Trade Show
was hosted on Wednesday, February 19th,
2014 at Michelangelo’s Banquet Centre.
The day was amended to a Wednesday
not to conflict with TIWA’s annual event.
Our chapter continued with the mix ‘n
mingle format as we had the previous
year. During the evening, we celebrated
the achievements of our CIP and FCIP
graduates. Special awards including
the David McLauchlan Memorial Award
(presented to Nick Anderychuk) were
presented. The event included a “fun photo”
booth which graduates were encouraged
to have their photos taken with their
diploma with interesting costumes on
– this turned out to be a big hit.
Our chapter continued to partner with
the OIAA Niagara Chapters to host a joint
seminar. This year we also partnered with
OIAA Hamilton Chapter for a seminar.
Our budget was for 135 people of which
25 were to be grads. We achieved 123
attendees with 24 being graduates.
The Hamilton/Niagara Chapter was also
pleased to host the IBC Auto Roadshow.
A donation was made to the John E Lowes
Scholarship.
RIBO, Level 2 – technical course was offered
in February. Six (6) students registered and
we achieved an 83% pass ratio.
The Hamilton/Niagara Chapter
participated in “National Education Week”.
Events included the Climate Change Road
Show with Glenn McGillivray and ‘coffee
calls’ to various offices and visits to our
in-class courses. Feedback from members
was very positive about our visibility
during this time. The local recipient of our
chapter’s prize was Jenna Leigh.
Financially:
Budget
Actual
Revenue
$16,450
$14,929
Expense
$10,650
$8,900
CIP Society
Our chapter hosted two (2) seminar
events under the “Pro-Edge” title during
the 2013-2014 term. A speaker’s luncheon
in Niagara was hosted in June with Chief
Jeff McGuire from the Niagara Regional
Police Department. A total of 65 members
attended Pro-Edge seminars. The second
seminar was on Climate Change presented
by ICLR’s Glenn McGillivray. Unfortunately,
our chapter cancelled four (4) seminars
due to lack of attendance.
Financially:
Budget
Actual
Revenue
$12,000
$2,188
Expense
$5,900
$1,271
If you attended (or sent a staff member)
to a seminar this year, thank you! We look
forward to seeing you again this year!
CIP Society
When the “National Leadership Awards”
were announced, our chapter was pleased
to have local member Lindsay Lottridge –
MacKenzie as a recipient of an “Emerging
Leader” award. Lindsay has been involved
with the chapter and most recently
became an instructor for the chapter.
Congratulations Lindsay.
In August, our chapter hosted our 9th
Annual Beach Volleyball Tournament.
The tournament continues to be a huge
success. This year 13 teams competed (87
people) in two (2) divisions (competitive
and recreational). The afternoon saw
industry camaraderie, team challenges
and some great playing.
Marketing and Relationship
Management
With the decrease in funds from CIP
events, the chapter did not participate in
an advertising campaign during the 13-14
term. A plan is in place for the 14-15 term
with hopes of resuming an advertising
program.
The local chapter plans to reinstate the
chapter newsletter and look forward to
sending the letter to each member. Watch
your inbox for this important document.
Working together with our chapter
manager, Peter Hood our Customer
Relationship Manager has made excellent
contacts within our territory. Peter is
becoming known in the area and with
councils’ assistance meeting objectives.
Career Connections
During the 2013-2014 term our chapter
continued to reach out to school boards
and made a number of presentations and
attended numerous career fairs. Thank
you to our volunteers.
Our chapter participated in the National
“Feed the Minds of Youth” event in
November with 37 individuals attending.
The chapter also made arrangements
for “lunch boxes” of this program to be
distributed to a number of offices. This
event is now known in our area and
employers look forward to including it
as a part of their “Take our Kids to Work”
adventure. Thank you to our guest
speakers: Darlene Diplock, Rhu Sherrard
and Shawn Mathura.
Finances
The Hamilton/Niagara Chapter is pleased
with the financial results for the 2013-2014
term. The financial statement will show a
grant of $27,736 was received. The grant
provided an opportunity for the chapter
to ‘refresh’ the chapter office.
We are pleased to advise an excess
of $46,385. ($43,824. – Academic and
$2,561 – CIP Society). This amount is
unfortunately under our budgeted
amount of $53,700 (combined total).
Hamilton/Niagara
Chapter Report
Continued
Thank you to Melissa Joynt, our chapter
Treasurer who worked very closely with
our manager, Dawn on this success.
43% of our membership (773 CIP
Society members). In our area, we have
encountered a number of offices closing
or merging. To remain with 1% of our
membership of the previous year, we are
pleased. We understand the upcoming
year will be a struggle.
As we complete another very productive
year, we acknowledge this would not
be possible without the dedicated team
who serve on our council. Thank you to
everyone The Institute has so much to
offer, why don’t YOU become involved?
Council
For a full report of the financials, please
see the financial reports. If anyone should
wish a further explanation, please feel free
to speak with our manager.
Membership
The final number for membership for
this year is 1763. This is a decrease of
16 members over the previous year.
CIP Society members now make up
Our chapter council continued to
implement the “understudies” position
with individuals becoming further
involved on council as we go forward.
This has been a very successful plan and
we are pleased to welcome new council
members. The “understudy” position
allows individuals new to our council an
opportunity to view the organization
before making a full commitment.
Tom Pooler, FCIP, CRM
Chapter Chair
Kawartha/Durham
Chapter Report
Elaine Porter, CAIB, CIP
Education
The Kawartha/Durham Chapter fell shy of
meeting CIP budget activity.
By the end of the
fiscal year, the
Chapter produced
a healthy surplus
of $24,421 which
is more than the
budgeted number of
$15,099.
CIP program revenue
of $62,567 created a
very healthy surplus
of $17,008 and was
ahead of previous
YTD which was not
expected because
the last two years
were banner years.
Expenses of $45,559
stayed below budget.
We had planned to run 9 classes with a
total of 144 students. The spring semester
began with 2 courses running, with a
total of 31 students. This was followed by
a great response in the fall with 4 classes
totaling 57 students and winter semester,
with 4 classes running and a total of 50
students. Overall we ran 10 classes with a
total of 138 students.
What we have determined is that the
classes are getting smaller in the region
and even though we ran an extra class
we still did not meet the activity budget/
number of students. The budget for the
2014-2015 year will reflect these changes.
The number of virtual students has
increased this year. We had in the plan
that 40 students would take virtual classes
this year when in fact 68 did which means
increased revenue for the chapter.
Seminars - Academic
The plan was to run 3 half day seminars, 1
licensing class and 1 webinar.
What actually ran was a two full day
‘Understanding Bodily Injury’ course
with 14 registrations, 2 in-house half day
seminars (‘Condo Insurance’ in Belleville
with 17 and ‘Business Interruption
Insurance’ in Lindsay with 40 attendees),
a breakfast seminar with 28 attendees in
Ajax, an ‘Aviation Insurance’ webinar with
11 from our chapter and finally 2 licensing
classes (1 weekend warrior level 1 class with
7 attendees and one level 2 management
class taught online with 9 attending).
We had to cancel a ‘Commercial Auto’
seminar in Belleville last May due to low
enrollment.
Overall, the SEP plan was to cater for 74
attendees during the year, and the actual
total was 126.
Seminars – CIP Society
In our second year with a CIP Society
budget the plan was to run 1 full day
and 1 half day seminar with 15 attendees
each. We ran 2 half day seminars and
had to cancel the third one. In November
‘Environmental Losses’ ran in Belleville with
11 attendees followed by ‘Demographic
Research’ which ran at convocation with
25 attendees.
Finances
Academic
By the end of the fiscal year, the Chapter
produced a healthy surplus of $24,421
which is more than the budgeted number
of $15,099.
CIP program revenue of $62,567 created
a very healthy surplus of $17,008 and was
ahead of previous YTD which was not
expected because the last two years were
banner years. Expenses of $45,559 stayed
below budget.
Seminar revenue totaled $23,990, which is
well above the $12,492 budgeted amount.
Expenses of $14,682 were well ahead of
the budgeted $11,606 because of the
increased activity.
CIP Society
The chapter exceeded the budgeted
surplus of $89 by making $810.
Kawartha
Chapter Report
Continued
Convocation
Our annual awards luncheon took
place on February 7, 2014, at the Ajax
Convention Centre. 26 grads and award
winners attended. 3 grads did not attend.
were paid for and the rest were grads,
IIO staff and luncheon speaker.
Sponsorship budget was $950 and we
actually achieved $1,418 from sponsors.
The luncheon speaker was Phillip H. Cook,
MBA, FCIP, Chief Executive Officer, Omega
Insurance Holdings Inc. Mr. Cook spoke
about Insurance Industry current trends as
well as predictions for 2014 and beyond.
time last year. Our goal was to hit 1,163. We
currently have 511 CIP Society members
compared to 483 at the same time last year.
Elaine Porter, CAIB, CIP
Chapter Chair
Membership
We had budgeted for 70 attendees
(50 paid) and we actually had 97
attendees. 70 attendees paid, 7 grads
On May 31 the Chapter had 1,196 paid
members compared to 1,150 at the same
Ottawa
Chapter Report
Carson Cook, CIP
Education
We continue to enjoy
very strong industry
support for our
seminar program,
and the strength
of this support has
more than offset the
temporary decline in
our CIP program.
Our CIP program continues to face
challenges in meeting our targets, with
a definite trend over the last several
semesters of lower overall enrolment.
Spring registration 2013 set a Chapter
record for the lowest ever registration in
a single semester: 24 students in a total of
3 classes, considerably short of our target
of 60 students in 5 classes. Fall semester
was therefore a welcome surprise, with
101 students registered in 8 classes,
against a plan of 96 students/8 classes.
Any decline in classroom enrollment was
offset by our in-house program, with 4 of
our 8 fall classes running in-house within
companies. We were particularly pleased
to accommodate a daytime in-house
course at Encon by utilizing a recently
retired instructor. Unfortunately, results
again took a dip in the Winter semester,
with 89 students in 8 classes, compared
with a target of 96. We were particularly
disappointed to cancel a C11 class due to
low enrollment and to cancel a Weekend
Warrior class that attracted only a single
registration. On a more positive note,
fully 50% of our classes were again run inhouse, indicating the continuing strength
of our in-house programs. We were again
able to accommodate Belair’s request for
split classes for their shift-working staff,
running both an evening class and a
Saturday morning class at their location.
Overall registration for the year fell 15%
short of target, with a corresponding
shortfall in revenue.
At our Convocation event we were
pleased to present an Instructor
Certification diploma to the first of our
instructors to complete the program.
Three more instructors are actively
engaged in the program, and we strongly
encourage all our instructors to complete
the program.
Seminars
Academic
We continue to enjoy very strong industry
support for our seminar program, and the
strength of this support has more than offset
the temporary decline in our CIP program.
We finished the fiscal year with a total of
14 seminars compared with a target of
13 – however attendance levels ensured
that we exceeded budget targets by 30%.
Total attendance in our Academic seminar
program was 335 against a target of 280.
The Professional Development seminars
brought to us by Karen Bergin and IIC
– Building Better Relationships at Work
(April) and Think on Your Feet (November)
attracted somewhat disappointing
registration but outstanding participant
reviews.
We continued our outreach to Brockville
and Cobden with a total of 3 half-day
seminars in these locations, as well as a new
outreach to the Cornwall area. We expect
the continued expansion in our satellite
areas to strengthen our overall seminar
program while providing expanded
benefits to our members in those areas.
Our seminar calendar for the year included:
Building Better Relationships at Work -Karen
Bergin – 12; SABS for Brokers (Brockville)
– Marg Crawford - 13; SABS for Brokers
(Cobden) – Marg Crawford - 16; Basics of
E&O – Trisura – 15; Commercial ABC’s – Kate
O’Hara – 24; D&O Insurance – Encon Group
- 32; Contents Coverages – Pam DeBoer
- 13; Think on Your Feet -Karen Bergin – 7;
Commercial ABC’s (Cornwall) – Kate O’Hara
Ottawa
Chapter Report
Continued
– 30; Staffing Your Brokerage - Cordie TaylorEdwards - 20; Watercraft and Recreational
Vehicles - Cathy Laurin - 17; Fundamentals of
Umbrella & Excess Liability Insurance - Elliott
Special Risks – 20; Contents Coverages
(Cobden) - Pam De Boer – 15.
Licensing
CIP Society
RIBO Licensing continues to be a primary
component of our seminar program. We
finished the year with 5 completed courses
against a plan of 3, and revenue 51% ahead
of plan. Registration averaged 13.5 per
class, with an average pass rate of 89.2.
We are particularly proud of the success
of this program, as many of our students
are new to the industry, with no previous
experience, utilizing this course as a means
to launch a new career.
Our 16th Annual Golf Tournament on
Sept. 20th was a great success despite
relatively low registration (60). We enjoyed
a perfect fall day, a great course at Cedarhill,
sponsored BBQ Lunch, dinner and lots
of prizes. Discussion is now underway to
expand our tournament in 2014 by joining
with the local RIMS Chapter for a joint
tournament. Details are being finalized,
with the joint tournament to be held on
Sept. 19th.
Events
Our 2nd Annual Pool Party, held during
National Education Week drew a somewhat
disappointing attendance of 22 – but
very enthusiastic reviews from all. It
was a fun, relaxed evening, with great
food, networking – and some friendly
competition over the pool table. Our
Council feels that we need to persevere
with this event so that it becomes part of
the annual local event calendar.
CIP Society
Our PROedge seminar program has had a
successful year, with a total of 6 seminars
and luncheons against a plan of 5, and
revenue exceeding plan by 64%.
We began with the PROedge seminar:
Demographic Analysis of the P&C Insurance
Industry in Canada 2012-22. Registration
at 11 was disappointing, however
presenter Richard Loreto was very good,
and all evaluations from attendees were
extremely positive. The Spring Luncheon
at Lago (Dow’s Lake Pavilion) featured
Mitch Kitagawa of Kelly Santini on two
recent legal decisions impacting Social
Host Liability and Limitation Periods in
Property Losses. Other topics for the year
included Financial Literacy for the Insurance
Professional – Jim Muccilli – 25, Business
Continuity Planning – Chris Evanshen - 10,
Cyber Liability with Matthew Davies of
Chubb Group – 26, and Leading Cases of
2012-13 - Mario Fiorino of IBC – 33.
Convocation
Our 54th Annual Banquet (Convocation)
was held November 8, 2013 at the National
Aviation & Space Museum. This new venue
was very warmly received by the 183
guests in attendance. We greatly exceeded
expectations compared with a plan of 140,
and also managed to reduce the overall
cost, thereby reducing our planned deficit
on this event.
28 individual companies were represented,
to honour our 47 CIP & GIE graduates. For
the first time, we had no FCIP graduates
this year, as we await the first contingent of
graduates from the new program. Awards
were presented to our Instructor of the Year,
as well as to the winners of a national award,
and 9 awards sponsored by local insurers
and supporters. We have decided to return
to this location for our November 7th event.
New Event:
Our 1st Annual Music/Trivia evening will
be held June 5 at the Royal Oak on Kent St.
A live insurance band will provide music
and the venue will lead the Trivia portion.
The set up will be similar to the Pool Party,
with snacks and networking, however we
will organize prizes and a 50/50 draw for
charity. We are looking for a strong turnout
for this event.
Marketing
IIO Road Show
National Education Week
The Road Show concept continued to
provide significant value to our chapter
this year, with 2 of our seminars delivered
with assistance provided by IIO: Financial
Literacy for the Insurance Professional and
Ontario Auto (in partnership with IBC). The
Understanding Bodily Injury course was
also organized and developed by IIO as
part of the Road Show series. This concept
provides economies in promotions, which
are standardized in e-blasts, assists in cocoordinating presenters/power points, etc.,
and allows us to meet the expectation
of our members that our programs and
services are available to all members,
regardless of geographic location.
National Education Week, Feb. 24 – 28,
was a busy one for our chapter, as for all
Institutes and Chapters. In addition to
the two seminars and the CIP Pool Party
held that week, we hosted a total of 9
Coffee Call Information Sessions within
companies over the week, complete with
goodies and promotional items. Michelle
Jennings managed sessions at Economical,
AON, Travelers, Belair and Meridian, while
Council volunteers and Ambassadors
hosted sessions at Encon, Aviva, Intact, and
Desjardins Group. In total, we estimate that
we were able to directly communicate
with more than 250 of our members over
the week.
Advertising
Our brand advertising campaign, which
ran on both TV and radio in the Ottawa
area from Feb. 10 through Mar. 28 was well
received, with several calls to our office
commending us on the professionalism of
the ads. The radio ad was a repeat of last
year’s campaign extolling the benefits of
dealing with a CIP, and ran on 93.9 BOB FM
as a sponsorship of both the Morning and
Afternoon News/Traffic reports.
We also ran a 15 second TV ad on CTV in
various time slots including during CSI,
Evening News, American Idol, Dr. Oz and Dr.
Phil – as well as various daytime shows.
Ottawa
Chapter Report
Continued
Newsletter
We continue to publish our newsletter
three times annually, in conjunction with
our evening class schedule. Delivery is
on-line, and supplements the weekly
Ontario e-blasts of upcoming events
province-wide. We are extremely proud
of the quality of our newsletter and the
caliber of articles contributed by our
Executive and committee members. Our
Winter newsletter was our largest ever, at
14 pages – and the last that we will publish
in a print format. We have now moved to
an entirely on-line version. We are currently
in discussion for a further revision which
would see us move from our Capital News
masthead to the Ontario InSight branding
and title, as well as delivery of our Chapter
newsletter in conjunction with the IIO
InSight.
CRM Report
Michelle Jennnings has continued to make
effective progress in both the Ottawa area,
and in our satellite areas of Pembroke,
Brockville and Cornwall.
She has conducted numerous office visits,
maintaining contacts throughout our
region, as well as providing newsletter
articles on featured broker offices in our
satellite areas. In the course of her office
visits she often holds “office hours” where
staff is invited to visit for one-on-one
counselling.
We continue to host the meetings of our
local Industry Liaison Committee and
maintain a calendar of local industry events.
The Chapter actively participates in the
activities of all local industry associations
– Ottawa Insurance Brokers, Ottawa Valley
Adjusters and RIMS. We co-host an annual
Industry Association Christmas Party at the
Army Officer’s Mess with all surplus donated
to the Shepherds of Good Hope. This event
is highly successful and quickly sold out
again this year.
Career Connections
Ambassadors
Our Ambassadors continue to respond
well to requests for volunteers at both the
secondary and post-secondary school
events in both Ottawa and Kingston.
Career Fairs at Algonquin College, Ottawa
University, Carleton University and
Queen’s University in Kingston were large
events, and we are fortunate to have a
substantial pool of trained and enthusiastic
Ambassadors.
Several new Ambassadors expressed
interest in joining the program, and a
training session was held in Ottawa in
September.
Feed the Minds of Youth
Four graduate volunteers delivered dynamic
presentations to one of our smaller groups
at the Feed the Minds of Youth event. 5
grade 9 students and 5 parents attended
the event – a small but enthusiastic group
who seemed to thoroughly enjoy the
presentations.
Finance
This format seems to be well received by
our supporting companies. Her assistance in
the Cornwall area, where she visited nearly
every major office in the city, contributed
in large part to the success of our recent
seminars there. She facilitated a survey of
east end students to determine interest
in an east end CIP class, and conducted a
Study Skills session at Grenville Mutual to
assist students enrolled in the CIP program.
Since launch of our Twitter account,
managed by Michelle, we have added in
excess of 101 followers.
It would have been difficult to repeat
last year’s outstanding results even if all
conditions had remained the same. In fact,
however, we appear to have entered a
period of contraction, with reduced levels
of activity, particularly in the CIP Program.
Despite this decline, we are pleased that
our strong seminar results will net a return
of surplus to IIO of approximately $50,000
Academic and $6,700 CIP Society. The
academic surplus is 17% greater than plan,
although 24% less than last year.
The CIP surplus exceeds last year and
greatly exceeds this year’s plan, despite
the increased expenditure on our brand
advertising campaign.
Membership
Membership at fiscal year-end was 1430
compared with 1506 at March 31 last year –
a 5.0% decline.
We are confronted with reduced budgets
and spending restraints within all of our
local companies, and a revision of company
guidelines on membership payments and
training budgets. We do not foresee a
reversal of this trend over the coming year,
and expect membership growth to remain
stagnant. Our current focus is on retention.
Council
Our Council over the past year included five
new members, elected at our AGM in June,
2013 to our 19 member Council. Both of
our Vice-Chairs were new to their positions,
but were mentored over the year by Chair,
Carson Cook and Past Chair, Bob Norman.
At our upcoming AGM we will welcome
an additional 5 new Council members to
an expanded Council totaling 23. This will
ensure representation from all of the major
industry segments – companies, direct
writers, brokers and independent adjusters,
which we expect will assist us with the
challenges of the coming year.
Carson Cook, CIP
Chapter Chair
Southwestern
Chapter Report
Suni Simpson-Calvert, CIP
2013 represented our 54th year as an IIO
Chapter and we strive to maintain and
epitomize our chapter motto – Education,
Ethics, Excellence = Professionalism.
Education
With record rates of
unemployment in
the manufacturing
sector continuing
in Southwestern
Ontario, the
insurance sector
is holding its own
and we experienced
a small growth
in membership
contributing to IIO’s
record membership
of over 20,000.
We held 21 courses during the spring, fall
and winter semesters with 219 students
participating and an additional 66 students
who were able to find the class they
wanted or needed through ‘virtual’ classes
held elsewhere in Ontario/Canada. The
virtual classroom concept continues to
grow in popularity. Several of our members
are working on the new FCIP program and
many more are taking the opportunity to
finish their FCIP under the Original Track.
We are always appreciative of our talented
and dedicated instructors. They work
tirelessly to facilitate rewarding classroom
environments and to assist our students.
They welcome the new and evolving
instructor tools produced by IIC and we
held an instructor evening to assist them
in contributing to our students’ successes.
We continue to run several Study Skills
workshops throughout the year for the
benefit of our students and we provide
them free of charge. We held 3 workshops
this year with a total of 41 registrants.
Seminars
We held or hosted 5 CIP Society
educational events – 4 seminars and 1
Speakers’ Breakfast with a total of 103
people in attendance. We hosted a
total of 23 regular seminars, workshops,
licensing courses and 1 hour breakfast
or lunch and learns with 266 attendees.
A particularly well attended seminar was
Farm Insurance – From Combine to Claim
which we held at the Western Fair during
the 2014 Farm Show. We were able to
combine lecture learning with hands on
learning. We welcome seminar topics from
our members and appreciate it when they
see a topic being held somewhere across
the country and ask that we run it as well.
We strive to be a high caliber educational
component of the insurance community in
Southwestern Ontario both for our almost
1600 members and others interested in
insurance education.
Finance
Our surplus this year between our
regular activities and CIP Society events
and seminars was $35,287.00 after our
investment of $7,600.00 from CIP Society
funds for graduate advertising in the
London Free Press and Windsor Star. We
were also able to completely refurnish
our classrooms with new tables, chairs
and dry erase boards with the help of our
subscribers and retention of some of the
previous year’s surplus.
Please see the financial statements for a
full report and, should anyone have any
questions, please direct them to our Chapter
Manager. Sincere thanks to our Secretary/
Treasurer, Sue Clark, CIP for her assistance.
Convocation
We held our 54th annual Awards
Luncheon in November with 174 people
in attendance – graduates, guests, coworkers and family. We celebrated the
achievements of 5 Fellows, 34 Chartered
Insurance Professionals and 28 graduates
from the General Insurance Essentials
program which forms part of the Fanshawe
College full time business insurance
program. We recognized the Chapter’s top
CIP and FCIP graduates as well as several
national and/or provincial award winners.
Southwestern
Chapter Report
Continued
We also recognized 23 chapter members
who had obtained their CRM designations
and 6 individuals who had completed
our Teaching Techniques program. We
welcomed Michael Divjak, FCIP from IIC
and Donna Ince, CIP, the IIO president for
2013 who joined with us in recognizing our
Chapter graduates.
Career Connections
We participated in several career fairs over
the course of the year including Fanshawe
College and St. Clair College and several
of our Ambassadors did classroom visits.
We had a full room for Feed the Minds of
Youth including Grade 9 students, parents
or guardians and our panel of speakers
from our insurance community including
the full time insurance program at
Fanshawe College. They spoke about their
own school days and how they had found
their way to their insurance careers or, in
the case of the students, what prompted
them to choose an educational path
leading into our field. We also facilitated
getting an Event in a Box sent out to
those people who couldn’t attend the
local function.
Special Events
We held our annual CIP Society golf
tournament at Fire Rock Golf Club in
September and it was like the golf god was
looking down on us kindly. Our shotgun
start was at 10:00 and the rain stopped at
9:45 so our golfers could enjoy both the
sport and the company of other insurance
and vendor friends. With our Friday
tournament, the brunch preceding and midafternoon lunch remains popular and allows
our golfers to continue with their weekend
plans. Thanks go to our organizing team of
Kevin Foster, FCIP, and Andrea Decoo, CIP
from Economical Insurance.
Our seventh annual Indoor Volleyball
tournament was great fun again this
year for the 12 teams participating. It was
an Intact win again this year– however,
at our CIP Olympics top honours went
to Economical once more. We held our
second annual dodge ball tournament
this year – Dips, Dives & De–duck-tibles
– and the winning team came from an
Economical led team. We also held our
second Adventure Car Rally which proved
to be a hilarious combination of following
clues, lego building, breaking balloons,
literal team building, do you have this in
your car for points and trivia – another
event that will be repeated in the coming
year with a new adventure theme.
We attended several OHL games at
Budweiser Gardens here in London in one
of their hospitality boxes.
Membership
With record rates of unemployment in
the manufacturing sector continuing
in Southwestern Ontario, the insurance
sector is not immune and we saw a very
small drop in membership – 1600 vs 1645
at the end of the membership year in 2013.
Communications
Special events are advertised through a
combination of e-mails and faxes. The biweekly e-blast from IIO is proving to be a
successful means of communication.
We continued our tradition of advertising
our graduates in the London Free Press
and Windsor Star. One of the goals of the
CIP Society is to make our members famous
and this is our contribution to that effort.
Funds generated through our CIP Society
seminars and events also contributed to
advertising on our local CTV2 station – a
series of 15 second spots promoting
using CIP graduates to the insurance
buying public.
We were also able to provide 5 bursaries
to Fanshawe College Insurance Program
students who had achieved 9 or 8 of
their CIP credits prior to graduation – an
impressive achievement.
Marketing
Our Customer Relationship Manager,
Peter Hood, and Chapter Manager,
Wendy Barbour, take every opportunity
to network with our members at local,
regional and provincial events including
the IBAO convention and OIAA claims
conference with a view to maintaining and
establishing relationships in our insurance
community and raising awareness of what
we have to offer.
Miscellaneous
We participated in National Education
Week again this year and the video contest
which was new this year.
Thanks to our many instructors, exam
invigilators here in London and our
‘outside’ coordinators and invigilators in
Windsor, Chatham, Ridgetown, Goderich,
Woodstock, Sarnia, Princeton and Delhi/
Tillsonburg areas. We couldn’t do it without
them!
We are appreciative of our many Subscribers
whose donations greatly assist our Chapter.
Thanks to our Chapter Manager, Wendy
Barbour, our CRM, Peter Hood, and to our
board members – Tracey Zantingh, Anna
McCrindell, Mike Risi, Sue Clark, Diane
Brown/Ann Saunders, Andrea Decoo/Kevin
Foster, Cyndi Hornby, Bev McIsaac, Steven
Moro, Carey Parkinson, Amy Pearson-Blay/
Brian Ashton, Lissa Seguin/Scott MacDonld
and Kathy Williams.
We appreciate, as always, the assistance of
the staff at IIO and IIC. As I conclude my
1st year as Chapter Chair, with everyone’s
support, the experience has been wonderful
and I look forward to my 2nd year.
Suni Simpson-Calvert, CIP
Chapter Chair
The John E. Lowes
Insurance Education Fund
Trustees Report to the Annual General Meeting
Wayne Briggs, FCIP, CRM
They were:
The recipients were:
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The John E. Lowes Insurance Education
Fund foundation was established as a
charitable organization in 1992. And its
by-laws were incorporated on February
18, 1993. It was first launched to the
insurance community in the same year.
Since its inception, the fund has awarded
a substantial amount of scholarships for
up to four qualifying Ontario residents per
year who are pursuing post-secondary
education that includes the study of
property & casualty insurance.
Local Chapters continue to offer
fundraising opportunities at local events
to support the Fund.
The John E. Lowes Insurance Education
Fund celebrated its’ 20th Anniversary in
2013. As part of this celebration, we have
introduced a “Contributors Program” where
companies or individuals can become
a college or university contributor. MSA
Research and The Canadian Commercial
Insurance Summit (CCIS) were recognized
for the contribution of two (2) college level
scholarships.
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Newfoundland
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of Newfoundland
The guest speaker at the Lowes Fund
Breakfast 2013 was Ian Troop, Chief
Executive Officer of the TORONTO 2015
Pan American/Parapan American Games
Organizing Committee. He talked on
‘TORONTO 2015: Preparing a region for
a once in a lifetime opportunity’. There
were 110 paid attendees. All 4 of our
college & university scholarship recipients
were present to receive their scholarships.
The Lowes Trustees are also responsible
for selecting recipients for the Lloyd King
Scholarship. Up to two scholarships of
$2500 each are given away each year.
This year we had two recipients from
Newfoundland.
They were:
Our John E. Lowes fundraising breakfast
will be held in October. At the time of
the writing of this report, the date and
speaker were to be confirmed.
Wayne Briggs, FCIP, CRM
Chair
This year was the first year for the Toronto
Insurance Conference which we facilitate
on their behalf under the umbrella of the
John E. Lowes Insurance Education Fund.
Applicants for the scholarship will be a
relative of TIC broker members and their
staff, or their industry business partners.
The TIC broker will need to be a member
in good standing of the Insurance Institute
of Ontario and the student applying will
need to be enrolled the second year, or
higher, of a degree granting university
program at the undergraduate level within
Canada. Three (3) $5,000 scholarships were
awarded and they were presented at the
Lowes Fund Breakfast.
Financial Reports
Treasurer’s Report
Tim Shauf, BA, CIP
Financially the
Insurance Institute
of Ontario enjoyed a
good year showing
solid growth in
its core academic
activities even in
a very competitive
environment.
This report is the formal method of
accepting and approving the audited
statements for 2013-2014, prepared
by BDO, Chartered Accountants in
accordance with Canadian generally
accepted accounting practices. The
report has been reviewed and approved
by the Governing Council for presentation
to this meeting.
Financially the Insurance Institute of
Ontario enjoyed a good year showing
solid growth in its core academic activities
even in a very competitive environment.
Consolidated Academic Division revenues
for 2013-2014 were $4,749,398 and
expenditures were $4,389,472. CIP Society
Division consolidated revenues were
$276,450 with expenditures of $243,342.
Overall the Academic Division generated
an impressive surplus of $359,926 and the
CIP Society of $33,108.
The Auditor’s Report confirms that the
financial statements present fairly, in all
material respects, the financial position
of the Insurance Institute of Ontario as
at March 31, 2014 and the results of its
operations and cash flow for the year.
I move that the audited financial statements
for the year ended March 31, 2014 be
approved as presented.
Tim Shauf, BA, CIP
Treasurer
Financial Reports
Independent Auditor’s Report
To the Members of the Insurance
Institute of Ontario
We have audited the accompanying
financial statements of the Insurance
Institute of Ontario which comprise
the balance sheet and balance sheet
- statement of chapter activities as at
March 31, 2014 and the statements
of awards trust fund, CIP society
fund, funds invested in capital assets,
general operations fund, revenue and
expenditures - general operations fund,
revenue and expenditures - CIP society
fund and cash flows for the year then end
and a summary of significant accounting
policies and other explanatory
information.
Management’s Responsibility for the
Management is responsible for the
preparation and fair presentation of
these financial statements in accordance
with Canadian accounting standards
for not-for-profit organizations, and for
such internal control as management
determines is necessary to enable the
preparation of financial statements that
are free from material misstatement,
whether due to fraud or error.
Auditor’s Responsibility
Our responsibility is to express an opinion
on these financial statements based
on our audit. We conducted our audit
in accordance with Canadian generally
accepted auditing standards. Those
standards require that we comply with
ethical requirements and plan and
perform the audit to obtain reasonable
assurance about whether the financial
statements are free from material
misstatement.
An audit involves performing procedures
to obtain audit evidence about the
amounts and disclosures in the financial
statements. The procedures selected
depend on the auditor's judgment,
including the assessment of the risks of
material misstatement of the financial
statements, whether due to fraud or error.
In making those risk assessments, the
auditor considers internal control relevant
to the entity's preparation and fair
presentation of the financial statements
in order to design audit procedures that
are appropriate in the circumstances,
but not for the purpose of expressing
an opinion on the effectiveness of the
entity's internal control. An audit also
includes evaluating the appropriateness
of accounting policies used and the
reasonableness of accounting estimates
made by management, as well as
evaluating the overall presentation of the
financial statements.
We believe that the audit evidence
we have obtained is sufficient and
appropriate to provide a basis for our
audit opinion.
Opinion
In our opinion, the financial statements
present fairly, in all material respects,
the financial position of the Institute as
at March 31, 2014 and the results of its
operations and cash flows for the year
then ended in accordance with Canadian
accounting standards for not-for-profit
organizations.
Chartered Accountants,
Licensed Public Accountants
Mississauga, Ontario
June 2, 2014
Balance Sheet
March 31
2014
2013
Assets
Current
Cash and short term investments
Accounts receivable
- trade
- The Insurance Institute of Canada
Prepaid expenses
$
Capital assets (Note 2)
Awards Trust Fund - cash
812,649
$
704,658
118,166
287,000
197,435
364,477
93,834
215,651
1,415,250
216,234
3,444
1,378,620
198,898
3,549
$ 1,634,928
$
1,581,067
$
$
442,045
19,801
444,206
423,530
Liabilities and Fund Balances
Current
Accounts payable
- trade
- The Insurance Institute of Canada
Deferred revenue
Due to The Insurance Institute of Canada
196,631
346,765
513,753
309,063
1,366,212
1,329,582
3,444
7,005
24,033
10,000
216,234
8,000
3,549
7,005
24,033
10,000
198,898
8,000
268,716
251,485
Fund Balances
Awards Trust Fund
Contingency Reserve
Fellows of the CIP Society
CIP Society Fund
Funds Invested in Capital Assets
General Operations - Agreed Surplus
$ 1,634,928
On behalf of the Governing Council:
______________________________________________________________ Director
______________________________________________________________ Director
The accompanying notes are an integral part of these financial statements.
$
1,581,067
Balance Sheet - Statement of Chapter Activities
March 31, 2014
CHAPTERS
Cambrian
Shield
Toronto
ASSETS
Accounts receivable - trade
Accounts receivable - The Insurance Institute of Canada
Transfer to Ontario Proper - current year's surplus
Prepaid expenses
Capital assets
Awards Trust Fund - cash
LIABILITIES
Accounts payable - trade
Accounts payable - The Insurance Institute of Canada
Deferred revenue
Due to The Insurance Institute of Canada
FUND BALANCES
Awards Trust Fund
Contingency reserve
CIP Society Fund
Balance, beginning of the year
Excess of revenue over expenditures for the year
Transfer to IIC
Balance, end of the year
Balance, beginning of year
Transfer from General Fund
Amortization of capital assets
Balance, end of year
General Operations Fund
Transfer of General Operations Fund
-to Ontario Proper
-to The Insurance Institute of of Canada
-to Funds Invested in Capital Assets
Conestoga
Hamilton
Niagara
Kawartha
Ottawa
Southwestern
2014
Total
2013
Total
70,634
10,763
7,031
(36,451)
505
63,105
1,176
$812,649
118,166
287,000
197,435
216,234
3,444
$ 704,658
364,477
93,834
215,651
198,898
3,549
$ 383,041
93,882
251,835
307,333
172,383
48,889
-
$
19,531
1,933
95
(12,662)
500
-
$ 165,283
8,388
9,800
(128,331)
21,825
79,437
2,268
$ 59,168
1,728
11,876
(46,210)
1,917
23,628
-
$
31,156
872
1,522
(25,056)
-
$
83,836
600
4,841
(58,623)
305
1,175
-
$
$1,257,363
$
9,397
$ 158,670
$ 52,107
$
8,494
$
32,134
$ 116,763
$1,634,928
$ 1,581,067
$ 148,398
253,691
459,284
309,063
$
1,811
6,586
-
$
20,031
40,217
14,717
-
$ 13,118
3,187
10,174
-
$
627
2,199
3,668
-
$
4,882
7,065
17,012
-
$
7,764
33,820
8,898
-
$196,631
346,765
513,753
309,063
$ 442,045
19,801
444,206
423,530
1,170,436
8,397
74,965
26,479
6,494
28,959
50,482
1,366,212
1,329,582
7,005
24,033
-
2,268
-
-
-
-
1,176
-
3,444
7,005
24,033
3,549
7,005
24,033
31,038
-
2,268
-
-
-
1,176
34,482
34,587
5,000
21,709
-
1,000
1,722
1,000
2,561
1,000
810
1,000
4,524
1,000
1,690
10,000
33,016
9,000
12,214
26,709
(21,709)
-
2,722
(1,722)
3,561
(2,561)
1,810
(810)
5,524
(4,524)
2,690
(1,690)
43,016
(33,016)
21,214
(11,214)
5,000
-
1,000
1,000
1,000
1,000
1,000
10,000
10,000
53,786
7,500
(12,397)
-
83,658
23,789
(28,010)
2,469
25,252
(4,093)
-
3,281
(2,106)
55,704
27,336
(19,935)
198,898
83,877
(66,541)
241,868
22,242
(65,212)
48,889
-
79,437
23,628
-
1,175
63,105
216,234
198,898
2,000
(12,479)
1,000
12,662
1,000
150,398
1,000
68,901
1,000
24,246
1,000
54,099
1,000
62,097
8,000
359,924
10,000
432,735
(10,479)
13,662
151,398
69,901
25,246
55,099
63,097
367,924
442,735
296,026
(276,047)
(7,500)
(12,662)
-
(126,609)
(23,789)
(43,649)
(25,252)
(24,246)
-
(54,099)
-
(34,761)
(27,336)
(276,047)
(83,877)
(412,493)
(22,242)
1,000
1,000
1,000
32,134
$ 116,763
2,000
$1,257,363
$
1,000
1,000
1,000
9,397
$ 158,670
$ 52,107
$
8,494
$
8,000
$1,634,928
8,000
$ 1,581,067
Statement of Awards Trust Fund
For the year ended March 31
2014
2013
Cash and cash equivalents, beginning of year
Donation
Prize Expense
Bank charges
$
3,549
(105)
-
$
2,855
1,427
(296)
(437)
Cash and cash equivalents, end of year
$
3,444
$
3,549
Fund
$
3,444
$
3,549
The Awards Trust Fund held by the Conestoga Chapter has been established to provide awards and prizes to qualified individuals. The money is
maintained in a T-Bill Fund. The Awards Trust Fund held by the Southwestern Chapter has been established to provide awards and prizes to qualified
individuals. The money is maintained in the Chapter's bank account.
Statement of CIP Society Fund
2014
2013
Transfer to The Insurance Institute of Canada
$ 10,000
33,016
(33,016)
$
$ 10,000
$ 10,000
9,000
12,214
(11,214)
Statement of Funds Invested in Capital Assets
2014
$
Transfer from General Fund
Amortization of capital assets
$
198,898
2013
$
241,868
83,877
22,242
(66,541)
(65,212)
216,234
$
198,898
Statement of General Operations Fund
2014
$
Transfer to Funds Invested in Capital Assets
Transfer to The Insurance Institute of Canada
8,000
2013
$
10,000
359,924
432,735
367,924
442,735
(83,877)
(22,242)
(276,047)
(412,493)
$
8,000
$
8,000
Represented by:
General Operations - Agreed Surplus
$
8,000
$
8,000
Statement of Revenue and Expenditures
- General Operations Fund
For the Year Ended March 31, 2014
CHAPTERS
Cambrian
Shield
Toronto
REVENUE
Agents' licensing
CIP Program
Convocations
Grants - IIC
Institute luncheons
Interest
Membership fees
Room rental
Subscriptions
Supplemental education program
Other revenue
$
EXPENDITURES
Advertising and promotion
Agents' licensing
Awards, prizes and trophies
Bad debts
Bank charges
Career connections
CIP Program
Committees
Computer maintenance and support
Convocation
Equipment leasing and maintenance
Institute luncheons
Insurance
Library
Management service fee (Note 3)
Marketing
Membership services
Office and general
Printing and postage
Professional fees
Rent (Note 3)
Room rental
Salaries and benefits (Note 3)
Supplemental education program
Telecom
Travel
Other expense
EXCESS OF REVENUE OVER
EXPENDITURES FOR THE YEAR
$
153,440
1,416,516
97,674
209,539
18,314
438
1,507,005
6,750
143,543
-
$
20,832
1,300
39,457
21,909
Conestoga
Hamilton
Niagara
Kawartha
$
$
$
339,088
12,612
27,000
6,728
13,400
83,589
3,022
104,600
6,243
27,736
1,348
7,765
14,929
6,560
62,567
5,359
23,990
-
$
89,264
14,025
84,412
4,490
$
72,595
10,567
28,000
485
5,732
49,910
6,665
2014
Total
$
153,440
2,105,462
147,780
292,275
25,042
438
1,507,005
8,583
26,897
439,830
42,646
2013
Total
$
126,310
2,423,115
143,698
274,622
20,195
486
1,432,060
22,071
25,543
508,667
29,976
3,553,219
83,498
485,439
169,181
91,916
192,191
173,954
4,749,398
5,006,743
8,333
75,049
2,156
4,614
57,707
738
1,018,593
4,013
4,056
108,852
21,593
9,998
15,453
17,846
210,296
20,398
2,374
15,491
28,338
20,998
574,745
3,745
1,156,246
121,655
13,794
48,617
-
1,031
17,006
1,653
1,591
283
30,834
18,438
9,585
139
244,974
2,281
13,391
4,549
4,557
2,860
8,367
4,266
33,422
4,923
1,226
501
3,289
231
68,683
613
755
5,942
383
1,142
5,280
852
8,900
1,846
2,364
-
3,365
45,559
238
3,528
298
14,682
-
5,507
314
60,301
1,410
1,471
14,369
3,541
1,110
3,187
2,197
39,681
2,884
2,120
-
4,782
693
54,456
882
759
7,858
2,268
1,567
3,713
695
28,371
3,360
563
1,890
8,333
75,049
2,156
4,614
85,266
2,115
1,509,572
11,090
7,041
155,531
32,334
14,555
22,713
17,846
210,296
20,398
2,374
36,038
36,348
20,998
574,745
3,745
1,156,246
277,545
26,807
54,890
20,829
79,187
1,376
10,620
87,193
2,531
1,695,846
15,683
7,763
159,768
31,260
10,569
21,850
14,726
239,244
19,496
2,002
42,920
30,739
29,500
581,192
5,359
1,086,571
299,329
24,382
59,747
15,155
3,565,698
70,836
335,041
100,280
67,670
138,092
111,857
4,389,474
4,574,008
12,662
$150,398
$ 68,901
(12,479)
$
$
24,246
Southwestern
Ottawa
$
54,099
$
62,097
$
359,924
$
432,735
Statement of Revenue and Expenditures - CIP Society Fund
For the year ended March 31, 2014
CHAPTERS
Toronto
REVENUE
Professional development
Social/networking
Other
EXPENDITURES
Professional development
Social/networking
Advertising
Management service fee (Note 3)
Other
EXCESS OF REVENUE OVER
EXPENDITURES FOR THE YEAR
$ 36,408
119,085
8,093
Hamilton
Conestoga Niagara Kawartha
$
5,590
-
$
2,188
3,934
-
$
Ottawa
2,243
2,562
-
$ 17,454
8,613
-
$
Southwestern
2014
Total
2013
Total
6,354
60,051
3,875
$ 70,237
194,245
11,968
$ 149,440
119,947
14,066
163,586
5,590
6,122
4,805
26,067
70,280
276,450
283,453
42,920
42,381
23,733
26,870
5,973
2,156
1,712
-
1,271
2,290
-
1,076
1,419
1,500
-
5,347
7,844
8,352
-
6,390
54,567
7,633
-
59,160
108,501
42,930
26,870
5,973
70,843
103,021
43,077
46,424
7,874
141,877
3,868
3,561
3,995
21,543
68,590
243,434
271,239
1,690
$ 33,016
$ 12,214
$ 21,709
$
1,722
$
2,561
$
810
$
4,524
$
Statement of Cash Flows
2014
2013
$ 359,924
33,016
$ 432,735
12,214
Cash was provided by (used in)
Operating activities
- General operations
- CIP Society
Adjustments to reconcile excess of revenue
over expenditures for the year to cash provided by operations
Changes in non-cash working capital balances
Accounts receivable
Prepaid expenses
Accounts payable
Deferred revenue
Due to the Insurance Institute of Canada
53,145
18,216
81,550
69,547
(114,467)
(111,975)
(80,507)
57,196
(34,504)
82,045
500,931
357,204
(83,877)
(22,242)
(309,063)
(423,707)
Net change in cash and short term
investments during the year
107,991
(88,745)
Cash and short term investments, beginning of year
704,658
793,403
$ 812,649
$ 704,658
$ 735,182
77,467
$ 627,489
77,169
$ 812,649
$ 704,658
Investing activities
Purchase of capital assets
Financing activities
Transferred to the Insurance Institute of Canada
Cash and short term investments, end of year
Represented by
Cash
Short term investments - money market funds
Notes to Financial Statements
March 31, 2014
1. Significant Accounting Policies
Purpose of Organization
The Institute is an incorporated non-profit organization that is dedicated to providing educational
courses and resources to the insurance industry of Ontario.
The organization is a non-profit organization and, as such, is exempt from income tax.
Basis of Accounting
The Institute follows the deferral method of accounting for contributions. Revenues and expenses
are recorded on the accrual basis, whereby they are reflected in the accounts in the year in which
they have been earned and incurred, respectively, whether or not such transactions have been finally
settled by receipt or payment of cash.
Revenue Recognition
Membership fee revenue is recognized over the term of the membership period. Course, seminar and
other event revenues are recognized upon completion of the event. Other revenues are recognized
upon provision of the goods or service. Grant revenue is recognized in the period to which it relates or
as related specific expenses are incurred.
Cash and short term investments are defined as highly liquid investments with original maturities of
three months or less and consist of money market instruments.
Capital Assets
Capital assets are recorded at cost less accumulated amortization. Amortization based on the estimated
useful life of the asset is charged directly to the Funds Invested in Capital Assets account as follows:
Computer equipment and software
Furniture and fixtures
Office equipment
Leasehold improvements
- 4 years straight line basis
- over the term of the lease on a straight line basis
The Funds Invested in Capital Assets represents funds used for the acquisition of capital assets and
deferred capital costs. All amortization of capital assets and deferred capital costs is charged directly
to this fund.
March 31, 2014
1. Significant Accounting Policies (continued)
CIP Society Fund
General Operations Fund
The Insurance Institute of Canada's Executive Committee gave approval to the Institute to establish a
CIP Society Fund with the following criteria:
1)
Any surplus generated by the CIP Society activities will be returned to the Insurance Institute
of Canada (IIC).
2)
Support for CIP Society activities is made through the partial redistribution of the transfer of
surpluses generated by the CIP Society activities, as approved by IIC's Executive Committee.
Payment to the Institutes is to be made in the form of an Agreed Maximum Retention.
3)
The Agreed Maximum Retention by Institutes are as follows:
a) Agreed Maximum Retention amount of $5,000 for each Institute.
b) Institutes with chapters may retain an additional maximum amount of $1,000 per chapter.
4)
If the Institute incurs an Operating Deficit in its CIP Society, it may apply to IIC's Executive
Committee for consideration to retire the deficit and restore its Agreed Maximum Retention.
The General Operations Fund of the Institute is generally maintained at an amount of $8,000 as
agreed upon with The Insurance Institute of Canada. The balance of the General Operations Fund
over $8,000 becomes payable to The Insurance Institute of Canada with the exception of additional
agreed amounts appropriated to reserve accounts.
Any operating deficit is potentially recoverable from The Insurance Institute of Canada subject to
review and approval by the Executive Finance Committee in accordance with the Provincial Institute
Financing Guidelines.
The Fellows of the CIP Society fund surplus has been designated for The Fellows Award, an award to
be presented to the top FCIP graduate in the Greater Toronto Area.
Use of Estimates
The preparation of financial statements in accordance with Canadian accounting principles for
not-for-profit organizations requires management to make estimates that affect the reported
amounts of assets and liabilities at the date of the financial statements, and the reported amounts of
revenues and expenses during the reporting periods. Actual results could differ from management's
best estimates as additional information becomes available in the future.
Financial Instruments
Unless otherwise noted, it is management's opinion that the Institute is not exposed to significant
interest, credit or currency risks associated with its financial instruments.
Financial instruments are recorded at fair value when acquired or issued. In subsequent periods,
financial instruments are reported at cost or amortized cost less impairment, if applicable. Financial
assets are tested for impairment when changes in circumstances indicate the asset could be impaired.
Transaction costs on the acquisition, sale or issue of financial instruments are expensed for those items
remeasured at fair value at each balance sheet date and charged to the financial instrument for those
measured at amortized cost.
March 31, 2014
2. Capital Assets
2014
Computer equipment and software
Furniture and fixtures
Office equipment
Leasehold improvements
2013
Cost
Accumulated
Amortization
$
168,812
200,995
25,128
431,253
$ 162,259
111,537
22,207
313,951
$
168,812
160,711
25,128
398,502
$
159,266
108,701
20,746
265,542
$
826,188
$ 609,954
$
753,153
$
554,255
$
198,898
Cost less accumulated amortization
Cost
$ 216,234
Accumultated
Amortization
3. Management Service Fee
Management service fee is an annually negotiated arrangement with The Insurance Institute of Canada covering general, staffing and rental costs, a
portion of which is absorbed directly by The Insurance Institute of Canada. Additionally, certain rental and salary costs are charged directly to the Institute.
4. Commitments
The Institute has entered into operating leases for its premises. The minimum annual lease payments for the next five years and thereafter are as follows:
2015
2016
2017
2018
2019
Thereafter
$
266,332
268,044
271,667
270,200
225,593
394,665
$ 1,696,501
National Awards
2012–2013
Fellowship
The Knollys Shield Award
Top Student – Underwriting Major
No recipient
Sponsor: Aviva Canada Inc.
Amount or Prize: $1,500 cheque & Acrylic Award
The James Richardson Award
Top Student – Management Major
Echo Yan, FCIP
The Co-operators, Calgary, AB
Sponsor: Insurance Institute of Canada
The Robert Fisher Clark Award
Top Student – Claims Major
Jennifer Smith, FCIP
Economical Insurance, Kitchener, ON
Sponsor: Swiss Reinsurance Company of Canada
The Risk and Insurance Management Society
- Canada Award
Top Student – Risk Management Major
Sophie Vanasse, FPAA
Groupement des assureurs automobiles, LaPrairie, QC
Sponsor: Risk and Insurance Management Society
The Colin Atkinson Memorial Prize
Runner-up – Underwriting Major
No recipient
Sponsor: Facility Association
Amount or Prize: $750 cheque & Acrylic Award
The Centenary Excellence Award
Top Student – Advanced Standing Credits
Lynda Crawford, FCIP
Insurance Corporation of BC, Victoria, BC
Sponsor: Wawanesa Mutual Insurance Company
The Centennial Award
Top Student – FCIP Ontario
Valerie Yampolsky, FCIP
State Farm Insurance, Oakville, ON
Sponsor: Insurance Institute of Ontario
The Fellows’ Award
Top Student – FCIP Toronto
Valerie Yampolsky, FCIP
State Farm Insurance, Oakville, ON
Sponsor: The Toronto Fellows of the CIP Society - Ontario
Amount or Prize: $1,000 cheque & Marble Plaque
New Track Fellowship Program Award
Joanne Arenas, CIP
Northbridge Commercial Insurance Co., Toronto, ON
Sponsor: The Insurance Institute of Canada
Amount or Prize: $1,000
Benjamin Rowe, CIP
Northbridge General Insurance Co., Scarborough, ON
Sponsor: The Insurance Institute of Canada
Amount or Prize: $1,000
Continuing Education
The Insurance Bureau of Canada Award
Runner-up Students – Management Major
Sponsor: Insurance Bureau of Canada
The Daphne Mullaly Award
Top Student – Continuing Education
Jean Dutot, FCIP
Intact Insurance Company, Strathroy, ON
Amount or Prize: $700 cheque & Small Plaque
Etsuko Kaji-Holley, FCIP
Northbridge General Insurance Co., Vancouver, BC
CIP – Open Prizes
Lisa Boone, FCIP
Wawanesa Mutual Insurance, Winnipeg, MB
The Canadian Insurance Claims Managers’ Association Prize
Runner-up Student – Claims Major
No recipient
Sponsor: Canadian Insurance Claims Managers’ Association
The Ralph Sketch Prize
Gold Prize Winner – Top Student
Anna Mosenkova
Munich Reinsurance Company, Toronto, ON
Sponsor: Lombard Canada
SCM -The School of Loss Control Technology Prize
Silver – 1st Runner-up Student
Quincy Hoi-Tao Ng
Intact Insurance Company, Calgary, SA
Sponsor: SCM Risk Management Services Inc.
National Awards
2012–2013
Continued
CIP Bronze Prize
Bronze – 2nd Runner-up Student
Shannon Colleen McEwen
Insurance Corporation of BC, Vancouver, BC
Sponsor: Zurich Canada
The Honorable Order of Blue Goose International Prize
3rd Runner-up Student
Bonnie Lynne Braniff
Intact Insurance Company, Victoria, BC
Sponsor: Blue Goose International
CIP – Restricted Prizes
The Independent Broker Prize
Top Graduate – Independent Broker
Ruby Thomas
Clarke-Slights Insurance Brokers Ltd, Scarborough, ON
Amount or Prize: $300 Cheque & Acrylic Award
The Canadian Independent Adjusters Association Prize
Top Graduate – Independent Adjuster
Tyler Rafter
Cunningham Lindsay, Ottawa, ON
Sponsor: CIAA
The Canadian Board of Marine Underwriters Prize
Top Graduate – Independent Adjuster
Jacqueline Goodard
Coast Underwriters Ltd, Toronto, ON
Sponsor: CBMU
The Reinsurance Research Council Prize
Top Graduate - Reinsurance
Anna Mosenkova
Munich Reinsurance Company
Toronto, ON
Sponsor: The Reinsurance Research Council
CIP – Five Completed Courses
Gerald E. Hackett Memorial Prize
Top student First Five CIP Courses (based on exam results)
Megan Elizabeth Nyland
Aviva Canada Inc., London, ON
Sponsor: Crawford Adjusters Canada
Amount of Prize $375 cheque & Acrylic Award
CIP – Full-time Program
The Frank Dougan Prize
Top Graduate of Full-Time program
Rachel Ruixia Cheong
CMW Insurance Services, Burnaby, BC
Sponsor: Morris & MacKenzie Inc.
The Tretiak Memorial Prize
Best 1st year student in Full time program
Angela Pepin
Edmonton, AB
CIP – First Year
The Kenneth E. MacLeod Prize
Best performance by a 1st year student
Jakub Marek Chimielnik
Toronto, ON
Sponsor: State Farm Insurance Company
The L.L. Rooke Memorial Prize
Best Performance by a 1st year student
Ellen Campbell
Aviva Canada Inc., Toronto, ON
Sponsor: Dominion of Canada General Insurance
General Insurance Essentials
Bobbie Parks Award
Top Graduate
Katie Victoria Harnum
Johnsons Inc, St John’s, NL
Sponsor: CAIW
Amount or Prize: $250 cheque & small plaque
Canadian Association of Insurance Womens’ Prize
1st Runner-up
Tracy Hegg Penner
Wawanesa Mutual Insurance Company. Winnipeg, MB
Sponsor: CAIW
Amount or Prize: $175 cheque & small plaque
Ontario Awards
2012–2013
FCIP
General Insurance Essentials (GIE)
The Centennial Award
Top Student – FCIP Ontario
Velerie Yampolsky
State Farm Insurance
Sponsor: Insurance Institute of Ontario
$750 Cash Prize & Award
Top Graduate of GIE program
Gennaro Salese
Listowel, ON
Sponsor: Ontario Prize Fund
$100 Cash Prize
CIP
The Diamond Jubilee Award
Top Student
Anna Mosenkova
Munich Reinsurance Company
First Runner-up: CIP
Anne Hsu
The Co-operators
Second Runner-up: CIP
Angelica Cacioppo
Chubb Insurance Co. of Canada
$200 Cash Prize
Top 1st Year CIP Student
Jakub Marek Chmielnik
Hamilton, ON
$100 Cash Prize
The Douglas N. Hurlbut Award
Top Student: Completed first half of CIP
Megan Elizabeth Nyland
Aviva Canada Inc.
CIP Society Ontario (Toronto)
The Fellows’ Award
Best Performance by a Fellow in the Toronto Chapter
Velerie Yampolsky
State Farm Insurance
Sponsor: The Toronto Fellows of the CIP Society - Ontario
$1,000 Cash Prize & Plaque
Ontario Chapter Awards
2012–2013
Conestoga Chapter
K-W Adjusters Award
Top Honours – C11 - Principles and Practices of Insurance
RECIPIENT: Nicole Bissell – Co-operators
Kitchener, ON
SPONSOR: Kitchener Waterloo Adjusters Association
AWARD: $150 Cash Prize
Economical Insurance Group Award
Top CIP - Chapter
RECIPIENT: Diana Dorneau, CIP
Mattamy Homes, Ontario
SPONSOR: Economical
AWARD: $150.00
Canadian Independent Adjusters Association Award
(Peter Uffleman Bursary)
Top Honours – C14 - Automobile Insurance
RECIPIENT: Shumann Je
Insurance – Property and Casualty program at Conestoga College
and
RECIPIENT: Trina Burton
TD Insurance.
SPONSOR: Canadian Independent Adjusters Association
Crawford Adjusters Canada Award
Runner up to Top CIP - Chapter
RECIPIENT: Jessica Harris, CIP
Neziol Insurance Group, Ontario
SPONSOR: Crawford
AWARD: $100.00
Donald McKay Award
Top Honours – C110 - Essentials of Loss Adjusting
RECIPIENT: Daina Wallace
The Co-operators
SPONSOR: Donald McKay, FCIP
Instructor of the Year Award
RECIPIENT: Anne Fioravanti, CIP
SPONSOR: Insurance Institute of Ontario, Conestoga Chapter
Marina Zacher Memorial Award
Top Honours – C12 - Insurance on Property
RECIPIENT: Zachary Tisdall
Farm Mutual Reinsurance Plan
SPONSOR: Insurance Institute of Ontario, Conestoga Chapter
OIAA – Hamilton Chapter
Top FCIP - Chapter
RECIPIENT: Curtis Inburg, FCIP
Gore Mutual, Ontario
SPONSOR: OIAA – Hamilton Chapter
AWARD: $500.00
Clannad Award
Instructor of the Year
RECIPIENT: Violet Whitehouse, CIP, CAIB
TenStar Insurance Brokers, Ontairo
SPONSOR: IIO – Hamilton/Niagara Chapter
AWARD: Plaque
David McLauchlan Memorial Award
Community Service
RECIPIENT: Nick Andreychuk, FCIP
Retired , Ontario
SPONSOR: Crawford Adjusters Canada
AWARD: Plaque
Fellowship Prize Winner
Top Fellow
RECIPIENT: Jennifer Smith, FCIP
Economical Insurance, Waterloo, ON
SPONSOR: Insurance Institute of Ontario, Conestoga Chapter.
2012–2013
Continued
Top CIP
RECIPIENT: Tania Ramsay
The Commonwell Mutual Insurance Group, Lindsay, ON
SPONSOR: The Commonwell Mutual Insurance Group
AWARD: Cash prize & Plaque
Highest CIP in-class student
RECIPIENT: Valerie O’Connor
The Co-operators, Guelph, ON
SPONSOR: Bryson & Associates Ltd
Highest Standing in the Claims Professional Series
RECIPIENT: Joe Murison
Cunningham Lindsey Canada Claims Services Ltd, Peterborough, ON
SPONSOR: OIAA Kawartha Durham Chapter
Top FCIP
RECIPIENT: Elizabeth Lyons
Bay of Quinte Mutual Insurance Co, Picton, ON
SPONSOR: OIAA Kawartha Durham Chapter
Ottawa Chapter
Top Local Student in the General Insurance Essentials
Program
(also placed in the Top 20 nationally)
Andrea Arce-Rojas
Encon Group Inc., ON
SPONSOR: Crawford & Co. Canada
AWARD: $150 Cash
David W. Peeling Memorial Award
Top Local Student in the First Year of the CIP Program
RECIPIENT: Jennifer Hopkinson
AON Reed Stenhouse, ON
SPONSOR: Ottawa Chapter Insurance Institute
AWARD: $100 Cash & Plaque
Bryce Renwick Memorial Award
Top CIP Student on completion of 1st 5-CIP courses
RECIPIENT: Stephen Newlands
The Co-operators, ON
SPONSOR: Economical Insurance Group
AWARD: $600 Cash
Highest Local Broker
RECIPIENT: Jeannie Ryan, CIP
Meridian Insurance Brokers, ON
SPONSOR: Ottawa Insurance Brokers Association
AWARD: $500 Cash
Highest Local Independent Adjuster
RECIPIENT: Tyler Rafter, CIP
Claimspro Inc., ON
SPONSOR: Quelmec Loss Adjusters
AWARD: $300 Cash
2nd Runner-up to the Top Local CIP Graduate
RECIPIENT: Alexander Gourgiotopoulos, CIP
Belairdirect, ON
SPONSOR: Ottawa Valley Adjusters Association
AWARD: $200 Cash
1st Runner-up to the Top Local CIP Graduate
RECIPIENT: Heidi Cottreau, CIP
Intact Insurance Co., ON
SPONSOR: Canadian Insurance Claims Managers Assoc. Ottawa
Chapter
AWARD: $300 Cash
Jack Farquhar Memorial Award
Top Local CIP Graduate – 2012 – 2013
RECIPIENT: N. Saskya Aubry, CIP
The Encon Group, ON
SPONSOR: The Encon Group
AWARD: $500 cash
Top Student in the First Year of the New FCIP Program
RECIPIENT: Scott Kirby, CIP
Kirby & Masson Ins. Brokers, ON
SPONSOR: Canadian Insurance Claims Managers Assoc.,
Ottawa Chapter
AWARD: $200 cash
2012–2013
Continued
John A. Russell Memorial Award
Top CIP Graduate
RECIPIENT: Kevin Wisdom
Cypher Systems Group, Windsor, ON
SPONSOR: London Fieldpersons Association
AWARD: $200.00 + Plaque
Yvonne Hobbins Award
Top FCIP Graduate
RECIPIENT: Stephen Munro
The Co-Operators, London, ON
SPONSOR: Economical Insurance Group, London, ON
AWARD: $300 Cash Prize & Plaque
Instructors 2012–2013
Alaimo, L. John, FCIP
Alexander, Veronika, CIP
Alexander, Camille, FCIP
Allan, Matthew, CIP
Almeida, Renata, CIP
Angellotti, Nick
Atkinson, Bonnie, FCIP
Banks, Cedric, CIP
Barlow, Peter, FCIP
Bernier, Marc, CIP
Bettencourt, Jorge, FCIP
Bilik, Alex, FCIP
Bishop, Neil, FCIP
Brady, Kailey, CIP
Bray, Kim, FCIP
Brooks, Brenda, CIP
Brouwers, Jacqueline, CIP
Brown, Douglas, CIP
Buch, Daniel, CIP
Cain, Monica, CIP
Cameron, Becky, FCIP
Campbell, David, FCIP
Cekuta, Mark, CIP
Chan, Keith, FCIP
Craven, Ryan, CIP
Crawford, Margaret, FCIP
Crowell, Shannon, CIP
Curtis, Dorothy, CIP
Cybulski, Jason, FCIP
Dagenais, Maurice, CIP
Dance, Wendy, CIP
Daniels, Crispin, FCIP
Davy, Colin, CIP
Dearing, Greta, CIP
Desai, Jagruti, CIP
Doyle, Sean, CIP
Drabik, Tara, CIP
D'Souza, Clinton, CIP
Duffy, Carol, CIP
Dunning, Carrie, FCIP
Dyson, Keith, CIP
Edisbury, Linda, CIP
Eso, Tracy, CIP
Evangelista, Joe, CIP
Fernandes, Nisha, FCIP
Fernandes, Eliana, CIP
Fioravanti, Anne, CIP
Garvey, Paul, FCIP
Glasser, Michelle, CIP
Gould, David, FCIP
Greenidge, Sharon, CIP
Grigg, Carmen, FCIP
Gutzeit, Natalie, CIP
Hobbs, Lloyd, CIP
Hornby, Cynthia, CIP
Hughes, Diane, CIP
Jones, Sylvie, CIP
Joseph, Sherwin, FCIP
Kaur, Punita, CIP
Kayahara, Teresa, FCIP
Lackey, Anthony, FCIP
Lanigan, Christine, CIP
Leblanc, Nicole, CIP
Leitch, Calla, CIP
Lejnieks, Brian, FCIP
Lord Sr, Wayne, FCIP
Mahamoodally, Nooranee, FCIP
Manske, Julie, CIP
Marazia, Amanda, FCIP
Martin, Mary, FCIP
Mascarenhas, Gavin, CIP
Mastrangeli, Enrico, FCIP
Matthews, Callie, CIP
McDougall-Brady, Yvonne, CIP
McGovern, Loni, CIP
Mckenzie, Tara, FCIP
McManus, Thomas, FCIP
Medeiros, Francisco, CIP
Medeiros, Susan, FCIP
Mehrjou, Sara, CIP
Mody, Raj, CIP
Morgan, Anita, CIP
Murison, Jacqueline (Jackie), CIP
Mustafa, Dino, FCIP
Naidu, Balu, FCIP
Najab, Carrol, FCIP
Needham (Clare), Melanie, FCIP
Noronha, Terence, FCIP
O'Hara, Katherine, CIP
Osti, Adrian, FCIP
Oxford, Glen, FCIP
Palalas, Annette, CIP
Panzica, Bruno, CIP
Parkinson, Carey, CIP
Patterson, Anne-Marie, CIP
Pearson, Robert, FCIP
Pereira, Kayla, CIP
Persaud, Serena, FCIP
Peters, Eduard, CIP
Planert, Glenn, FCIP
Plassaras, Cathy, FCIP
Pountney, Suzanne, CIP
Ramalho, Paul, CIP
Richards, Lorna, CIP
Ridolfo, Adrian, CIP
Risi, Michael, FCIP
Rodriquez, Dianne, CIP
Rogers, Philip, FCIP
Ross, Jonathan, CIP
Russell, Jenet, FCIP
Ryan, Julie, FCIP
Schmidt, Christopher, FCIP
Scholten, Megan, CIP
Schostak, Ray, FCIP
Scott, Jonathan, FCIP
Scullion, Henry, FCIP
Senior, Christine, CIP
Shaver, Barbara, FCIP
Shuryn, Michael, FCIP
Singh, Kami, CIP
Spagat, Elliott, CIP
Subryan, Cecelia, FCIP
Susands, Kimberly, CIP
Suschinskij, Elena, CIP
Suski, Allison, CIP
Sweeting, Barry, FCIP
Tiller, Paul, FCIP
Ting, Warren, FCIP
Todd, Victoria, FCIP
Torrance, Margaret, CIP
Virley, Jennifer, FCIP
Wallace, Wayne, CIP
Wanamaker, Paul, FCIP
Whibley, Michael, FCIP
White, Cynthia, CIP
Whitehouse, Violet, CIP
Yott, Cindy, CIP
Graduating Fellows (FCIP)
2012–2013
Balraju, Vinita
Belyea, John
Blair-Johns, Alexander
Brown, Amanda
Buchana, Robin
Buhociu, Felix
Bye, Melissa
Cameron, Ewen
Chang, Melanie
Cheung, Jenny
Cheung, Karen
Coleman, Melissa
Cumming, Joseph
Daddario, Jason
Dusenbury, Heather
Dusenbury, Michael
Gelmanovski, Pana
Gonzales, Christopher
Guy, Jeniffer
Harriott-Stewart, Marva
Henville, Rosa
Howlett, Deanna
Inberg, Curtis
Ip, Silvia
Johnston, Bruce
Khan, Abdul Rahim
Kullar, Mandeep
Liang, Teresa
Lobo, Anabela
Logan, Ellesene
Lyons, Elizabeth
Marroquin, Ana
McElwain, Ryan
Mclinden, Kristy
McManus, Thomas
Miller, Matt
Mills-White, Caroline
Moyer, Michael
Munro, Stephen
Muy, Melissa
Newell, Sarah
Panchal, Sonali
Perreaux, Susan
Persaud, Priya
Pottage, Alisa
Ross, Karen
Schindler, Deborah
Sidibe-Dubois, Uma
Singh, Bhupender
Small, Marnie
Smith, Jennifer
Talis, Igor
Theodore, Diana
Tsafkopoulos, Elias
Ung, Ly
Ung, Melissa
Vosseler, Robert
Wadleigh, Benjamin
Williamson, Jane
Wong, Sam
Woolery, Marsha
Yampolsky, Valerie
Zantingh, Heather
Graduating Chartered
Insurance Professionals (CIP)
2012–2013
CIP With Honours
Cacioppo, Angelica
Crosty, Stephanie
Fyfe, Laura
Hsu, Anne
Mosenkova, Anna
Ramsay, Tania
Thomas, Ruby
CIP
Abbas, Haider
Abbaszadeh, Elias
Adams, Janet
Adams, Kelly Leigh
Adeeb, Zain
Adetoye, Peter Abiodun
Agarwal, Deepti
Agarwal, Sujit
Aghazai, Musab
Aitken, Kyle
Alexander, Meghan P.
Alfred, Alex
Alkerton, Mathew C.
Amakawa, Miki
Amigo, Deborah
Andersen, David E.
Anderson, Jennifer
Anderson, Jennifer Lyn
Anderson, Nadia
Anderson, Trisha M.
Andrews, Eric James
Angrish, Shaveta
Appadoo, Anton Theandran
Armstrong, Gloria
Arthurs, Kelly
Arturi, Ernesto
Asudani, Anita
Asudani, Narendra
Atkinson, Rita
Attrill, Aaron
Aubry, N. Saskya
Avery, Mike
Babiera, Maricel
Badal, Rekard Tooma
Bains, Paul
Bajus, Kristen
Baker, Sheena F. L. Leeandra
Baksheeva, Irina
Baldwin, Benjamin
Bandali, Altaz
Barbosa, Joshua
Barcelon, Mart Calingasan
Barnett, Zico Lee
Barr, Matt
Barrett, Matthew
Barretto, Lucila
Barton, Kristin Annette
Beattie, R. Grant
Beaulieu, Kevin
Beeharry, Zaleena
Beneteau, Linda
Bennett, Allison Annmarie
Bennett, Robyn N.
Berish, Seline
Bhatt, Vivek Rajanikant
Biha, Louise
Bogart, Ashleigh Anne
Boodram, Kunti
Borbely, Robert
Bordean, Raluca Raileanu
Bowes, Veronica
Bragagnolo, Kim
Brancker, Paula Mary
Brien, Mark
Brochu, Madalyn
Brouillette, Nicole Simone
Bucholtz-Denoble, Elizabeth (Liz)
Bukvic, Jasminka
Bunting, Don
Burger, Paul William
Burgstaler, Philip
Burton, Tanya
Butler, Karen
Capinpin, Myra
Cariaga, Arnold Jan
Carroll Watson, Leanne Lynn
Cassagnol, Reynold Andre
Caswell, William
Cech, Peter
Chamberlin, Kaylie S.
Chau, Leanne
Chen, Jon Hua
Chicorli, Mary Ann
Chow, Jonathan
Chowdhury, Mushfiqur
Clarke, Renee Aileen
Clarkson, Jennifer
Clawson, Gillian E.
Claxton, Cheri
Co, Daniel
Coates, Crystal
Coburn, Jessica
Coleman, Kareen Karleen
Colgan, Amanda
Collet, Melisa
Collrin, Tony
Connor, Alastair James Fredrick
Cooper, Victoria
Correia, Bonita
Cottreau, Heidi C.
Crawford, Bonnie Lynn
Cui, Jamie Xiaoxi
Cully, Adam David
Currie, Matthew
Da Silva, Andrea P.
Daicoff, Peter
Dalton, Robert
Datoo, Sabrina
Daurie, Lana Christine
Davis, Christopher Andrew
Davis, Kayla Nicole
Davis, Kerrie
Davison, Karen
D’Cruz, Joanna
D’cunha, Chiara
de Laplante, Sylvain
De Oliveira, Amanda
De Sousa, Manuel
Deboer, Joel Andrew
Dencsak, Rolanda
Dharmarajan, Tara
Dibra, Suela
Dickson, Colleen
Dikushin, Irena
Dinnage, Barbara
Ditner, Sharon Julianna
Do Rego, Sunil
Dobbie, Amber
Dolan, Chantal
Dollack, Ian Michael
Domenchini, Joe
Donovan, Thomas Micheal
Dorneanu Lennox, Diana C.
Downes, Jessica
Drennan, Sarah
Drover, Mandy
Dudley, Kevin David
Duncan, Carolyn Patricia
Graduating Chartered Insurance
Professionals (CIP) 2012–2013
Continued
Dunn, Glenda
Eccleton, Damien
Ehrenberg, Kathleen A.
El-Jobran, Rola
Elliott, Jody
Falcone, Michael
Famme, Julie
Farb, Brandon
Farrer, Sarah
Fawcett, Christopher R.
Felepchuk, Catherine
Ferguson, Donna Marie
Ferreira, Teddy I.
Filippini, Jocelyn
Fletcher, Katharina
Flewelling, Janet
Flom, Deborah
Flynn, Elline Morine
Fobear, Stacey
Fong, Amanda
Forestell, Carol Anne
Fortunato, Lisa
Foster, Marsha Lynn
Foster, Michelle Elizabeth
Fragomeni, Christina
Fu, Winnie
Fulford, Stephanie
Gale, Cindy
Galinski, Michal
Gandotra, Deepak
Garcia-Florez, Adriana
German, Amy C.
Gibb, Michael John
Gibson, Sarah
Giesbrecht, Melanie
Gillespie, Derek Michael
Gillies, Erin Marie
Goddard, Jacqueline
Goel, Sagun
Gomes, Aushiana
Gonzalez, Francis
Gordon, Blair
Gourgiotopoulos, Alexander
Gowland, Scott Edward
Gray, Ryan
Green, Jared A.
Grewal, Sukhdeep
Grieg, Mandy
Grigor, Jennifer Roxann
Gupta, Apurav
Hainer, Sarah Mae
Hall, Sandy
Hansen, Carrie L.
Harbajan, Anthony
Harnden, Julie
Harris, Jessica
Harris, Stephanie
Harrison, Nicole Rachel
Hasnain, Maha
Hebert, Corey
Higgins, Sarah Elizabeth
Hill, Kristina Grace
Hiscocks, Grant
Hodgins, Beverly Adeline
Horan, Carlee
Hrycyk, Elzbieta
Hunt, Brent P.
Huxley, Andrew B.
Iacurci, Nicole Marie
Ibrahim, Ramiz
Ing, Steven
Inglis, Bryan
Ireson, Andrea
Irvine, Caitlin
Jacobs, Michael J.
Jacobson, Dina
Jamieson, Barbara
Jaroslawski, Adrienne
Jeffery, Christine Ann
Jeffrey, Jennifer
Jenkins-Taylor, Maryanne
Jinkinson-Brown, Andria
Joelson, Jennifer Louise
Jones, Cyrilla Anne
Jorgensen, Stacey
Jovanov, Branko
July, Evril Kathy Anne
Kakaletris, Sabrina
Karasyova, Kseniya
Karaz, Cynthia
Karim, Richard
Kaufman, Stella
Kavluk, Jeff
Kelbas, Aleksandra
Kennedy, Tyler Warwick
Kenney, Gregory John
Kerr, David
Khan, Faiza
Kikkert, Nathan
Kirshenblat, Jonathan
Kitchen, Keith
Knowles, William James
Kolawole, Foluke
Kovacs, Laura
Krishnadasan, Christine
Kristolaitis, Michael Adrian
Kwan, Denise
Laberge, Myrna
Lahori, Bhavna Mahesh
Lai-Cheong, Jean-Francois
Lalonde, Ryan Charles
Lam, Bao Yan
Lamont, Tracy Leigh
Landrove Carmona, José Carlos Carlos
Lang, Shelly
Langford, Kimberly Erin
Laskis, Joanna
Lawson, Jessie
Le, Ngoc-Vicky
Leacock, Alexandra
Lealess, Josh
Lee, Alice
Lee, Amie Yuen-San
Legg, Jordan Douglas
Leonova, Rita
Lewis, Danny Edward
Lewis, Patrick
Li, Ying
Lichty, Luke
Lichty, Sean
Liu, Laurie (Lixia)
Lockwood, Lisa Marie
Loft, Michelle
Loney, Bruce
Lozano, Lamyae
Luke, Joanie
Luo, Mark Liang
Luszczyk, Piotr Joseph
MacDonald, Dana
MacPherson, Jamie C.
Mahabir, Ram
Mahazudin, Sheik
Mak, Alfred
Malhi, Surjit
Mand, Sukhjit
Mandryk, Elizabeth
Marcoux, Conar P.
Marrello, Enzo
Martin, Amanda
Martin, Sara Danielle
Marziali, Sara
Masilungan, Carmina
Matheson, Christopher
Mauro, Vincent Anthony
McAlpine-Vesterback,
Shawn McAlpine
McCaughan, Shengyi
Mccormack, Wendy
McDougall, Robert J.
McDougall, Terelyn
McEwen, Michael Fraser
McFarlane, Meredith
McGrath, Edward
Mcgrattan, Daryl
McIsaac, Beth-Ann
McLaughlin, Candice
McLean, Tim Armstrong
McLoughlin, Laura Ann
Continued
Mead, Michael
Menezes, Jyothi Jennifer
Menon, Mirdula
Mercer, Michelle Loretta
Merk, Richard
Mesia, Luis
Milanese, Deanna
Mina, Christie
Missere, Michelle
Moffatt, Helen
Mohamed, Nazira
Monaghan, Melissa
Moore, Douglas Alexander
Morley, Keith Jason
Morris, Scot
Moss, Paul
Mossa, Lucy
Mullins, Geraldine
Myers, James R.
Myronyk, Nicole
Nadarajah, Saiyini
Narina, Srinivasa
Nasir, Abdur R.
Navarro, Susana
Nelson, Todd
Nesbitt, Edward
Newcombe, Glennis
Ng, Gina
Ng, May
Ng, Winnie
Nguyen, Andrew
Nguyen, Han
Nieva, Virna Maria
Noronha, Ruby
Nunes, Nicole
O’Brien, Stacey Lynn
O’Leary, Una
Oliveira, Antonio Viera
Ordonez, Belinda
Osei-Bobie, Owusu Yaw
O’Shaughnessy, Jane Ellen
Palladino, Allison
Panetta, Maddalena
Papple, Matthew
Paradis, Nicole
Paredes, Peter Jon
Paschke, Danielle
Pastore, Grazia
Pastuszka, Magdalena
Patton, Sarah
Paul, Elizabeth Andrea
Pelc, Damian Tomasz
Perkins, Allan Charles
Petre, Chelsea
Phelps, Ebony
Philpott, Joanna Kirsty
Piruzyan, Aram
Polata, Anna
Polo, Rose
Pomfret, Brandon
Potwarka, Deborah
Prenty, Christopher Robert
Proctor, Louise
Publow, Dane Christopher
Pugliese, Nicholas Vincent
Punzal, Heidi Z.
Qazi, Iqra
Rabb, Eleanor
Racicot, Sylvie
Radman, Kristina Zlata
Rafter, Tyler
Raja, Zafar
Rajkumar, Nisha
Rambhaccus, Shane
Rambo, Vanessa
Randhawa, Suraj Kaur
Ray, Arpan
Rees, Julie
Resma, Carlo
Ricci, Jay
Richardson, Kurt
Richardson-Lagrove, Zakary Aitch
Riemenschneider, Diane
Robinson, Lori Anne
Ronca, Jennifer
Ross, Cameron
Rostant, Gillian
Rowe, Raymond Allan
Ryan, Jeannie Elizabeth
Ryan, Jennifer
Sabourin, Cindy
Sadiq, Arfan
Saeed, Saqib
Sakthikkumar, Selvavathy
Salvati, Manuela G.
Samaroo, Vanita
Sambolec, Dallas Stephanie
Sanqua, Andrew
Sansanwal, Sunita
Santerre, Erin Elizabeth
Santhiralingam, Gushiba
Santiago, Rowena C.
Santos, Marysol
Sararas, Debbie Lynn
Sarwar, Mohammed
Saurine, John P.
Sawhnin, Khine
Schettino, Pasquale
Schierholtz, Christine
Schmidt, Mark
Schone, Stefanie
Schott, Deborah Lynn
Schreiner, Sarah
Scott, Eric Fraser
Scott, Maureen
Seaman, Travis
Sell, Lori
Semple, Denise
Sentsova, Svetlana
Seyedi, Parang
Seyedi, Soran
Shah, Mehang
Shakiba, Maryam
Shaw, Marie
Shawyer, Suzanne
Shedden, Stephanie Ann
Sheridan, Patricia A.
Sherren, Deborah
Shin, Jaehong Danny
Shinouda, Maggi
Sillanpaa, Lisa
Singh, Randeep
Singh, Reema
Sinnamon, Megan Marion Elizabeth
Slaney, Gillian
Sloot, Bryan
Slowakiewicz, Sylvester
Smith, Cheri
Smith, Cody
Smith, Colin
Smith, Dempsey
Smith, Judi
Smith, Ross
Smith, Samantha
Solomon, Sylvie
Song, Wei
Soubra, Dana
Souster-Morris, Charlene
South, Christopher
South, James
Stadnyk, Sarah
Stagno, Ignazio Daniel
Stanley, Carl
Steele-Robertson, Lisa
Stephens, Bobbi-Jo
Stewart, Joy Sarron
Strangis, Giovanna Daniela
Strong, Jennifer Lynn
Suresh, Beena Kumary
Suri, Mohit
Sutherland, Catherine Lynn
Sweiger, Shannan
Szpala, Jason
Tait, Penny
Tananika, Olga
Tang, Elaine (Yu-Lan)
Taurasi, Monica Tania
Taylor, Keirstin
Continued
Taylor-Wong, Wendy
Tello, Alonso
Thebaud, Nicole
Thieu, Man-Nhi
Thiru, Rathika
Thomas, Jobin
Thomas, Ronojoy
Tomecek, Lisa
Toppin, Lora Shondell
Topping, Kym
Torralba, Christina
Traquair, Ellen
Tsang, Claudia
Tse, Suk Kuen Sharon
Tucker, Brynn L.P.
Unruh, Christiana
van Gaalen, Alexander
Van Vliet, Laura
Varickanickal, Josh Philip
Varley, Kevin John
Vayman, Allan
Vecerin, Davor
Vingoe, Jonathan
Voigt, Ann
Wang, Yizhao
Webb, Justin
Wegrzyniak, Evelina Anna
Wettlaufer, Suanne
White, Matthew R.S.
White, Nicholas James
Whitelaw, Julie Deanne
Whitham, Sarah
Wilkinson, Marcus
Williams, Ryan Andre
Willis, Kevin C.
Wilson, Alan
Wilson, Erin
Wilson, Maureen A.
Wisdom, Kevin
Wong, Angela (Yuk-Kwan)
Wong, Ben
Wylie, Lauren
Wymant, Laurence
Zhevako, Galina
Zhou, Minjing
Zhou, Yongxin Daniel
Zurnacioglu, Seray
Graduating General Insurance
Essentials (GIE) and Continuing
Education 2012–2013
GIE
Acton, Miles
Alqassis, Ihab I.I.
Arce-Rojas, Andrea
Armstrong, Matthew
Assaad, Antoine
Avzar, Joy
Bennett, Alicia R.
Berthiaume, Michael
Betts, Juliette
Biernacik, Patrick
Bodai, Bradley Joseph
Boudreau, Justin
Bratscher, Amanda
Celio, Rema
Chappell, Heather
Chiasson, Glen
Chung, Lawrence Shing Yan
Clarke, Anthony Warren
Corr, Justin
Cruickshank, Zachary Alexander
Daher, Ahlam Mahmoud
Dal Bello, Luca
Daley, Jennifer
Davidson, Joanne Christine
Deschamps, Jason
Dick-Garraway, Lynette
Dwyer, Kristina Maria
Fam, Mary
Feeney, Matt
Gandotra, Ritu
Geerts, Catherine J.
Giovannetti, Dana
Gobin-Persad, Tanya
Good, Brittany
Grein, Mark
Hagar, Gregory
Henson, Ashley
Heppell, Sophie
Hewitt, Nicole
Iacobucci, Amanda
Jabar, Layla
Jayaraj, Aswin
Jones, Dana
Jurich, Michael
Kelly, Stephanie
Khan, Javed
Kharbanda, Ritam
Kirk, Donna M.
Lambert, Kyle
Lamothe, Greg Donald Jonathan
Larose, Justin
Lee, Eunjung Eunice
Logan, Brett-Anne
Loosli, Tanya
Lu, Stephen KH
MacDonald, Zachary
Martin, Elizabeth
Matteau, Marie-Claude
Maybee, Douglas R.
McCaig, Kevin
McCormack, Susan P.
McNamara-Mucha, Karen
Middleton, Kellin D.
Mochalski, Barbara
Modi, Tina
Narine, Kevin
Oliver, Skye
Olson, Lisa
Palima, Maria Gerardine
Park, Sun Joo
Perry, Andrew Stephen
Polivanova, Leyla
Richardson, Susan E.
Rodriguez-Leiva, Ana Paulina
Rosenberg, Shane
Salese, Gennaro
Schrank, Katrina
Scott, Mona
Sharratt, Marta
Singh, Kevin Patrick
Strano, Michelangelo
Stryker, Kerry
Subotko, Roman
Swammy, Nalandani
Tang, Chang Long
Thombs, Tracy
Thomson, Victoria
Torres, Kyle A
Toth, Will
Virley, Mikala Ferne
Vonk, Melissa
Wang, Di
Werby, Jeffry Peter
Yahya, David
Zrini, Kurtis
Continuing Education
Dutot, Jean
Fredete, Gabrielle
Past Presidents
1899 - 1900
J.J. Kenny
Western
1990 - 1901
H. Sutherland
Equity Life
1901 - 1902
John B. Laidlaw
Norwich Union
1902 - 1903
T. Bradshaw
Imperial Life
1903 - 1904
P.H. Sims
British America
1904 - 1905
F. Sanderson
Canada Life
1905 - 1906
John B. Laidlaw
Norwich Union
1906 - 1907
P.C.H. Papps
Manufacturers Life
1907 - 1908
E. Williams
Imperial Guarantee and Accident
1908 - 1909
L. Goldman
North American
1901 - 1910
E.F. Garrow
British America
1910 - 1911
W.C. MacDonald
Confederation Life
1911 - 1912
Alfred Wright
London and Lancashire
1912 - 1913
J.K. Pickett
Imperial Life
1913 - 1914
G.P. Payne
C.F.U.A.
1914 - 1915
W.H. Hall
Canadian Surety
1915 - 1916
George B. Woods
Continental Life
1916 - 1917
A.E. Blogg
London and Lancashire
1917 - 1918
H.C. Coz
Canada Life
1918 - 1920
H.W. Crossin
Employers’ Liability
1920 - 1921
J.B. McKechnie
Manufacturers Life
1921 - 1922
A.H. Rodgers
Messrs. Brandon, Rodgers Ltd.
1922 - 1923
G. Cecil Moore
Imperial Life
1923 - 1924
H.C. Wright
Zurich General
1924 - 1925
W.A.P. Wood
Canada Life
1925 - 1926
R.L. Jones
C.F.U.A.
1926 - 1927
T.A. Dark
Excelsior Life
1927 - 1928
R.L. Stailing
Sun Insurance
1928 - 1929
V. Evan Gay
C.C.U.
1929 - 1930
H.R. Stephenson
Crown Life
1930 - 1931
A.W. Goddard
C.F.U.A.
1931 - 1933
W.H. Burgess
Canadian Surety
1933 - 1934
L.K. File
Canadian Life
1934 - 1935
W.R. Houghton, F.I.I.C.
London & Lancashire
1935 - 1936
J.H. Lithgow
Manufacturers Life
1936 - 1938
J.H. Riddel, F.I.I.C.
Eagle Star
1938 - 1940
C.E. Sword, F.I.I.C.
Union of Canton
1940 - 1941
J.B. Alexander, F.I.I.C.
Canadian Surety
1941 - 1942
John Fanning
Employers’ Liability
Past Presidents
Continued
1942 - 1945
W.C. Butler, F.I.I.C.
Pearl
1945 - 1949
N.J. Ross, F.I.I.C.
Union of Canton
1949 - 1953
Norman Bethune, F.I.I.C.
Home Insurance
1953 - 1954
A.J. Mylrea, F.I.I.C.
Reed, Shaw & McNaught
1954 - 1955
T.H. Bell, F.I.I.C.
General Accident
1955 - 1956
George F. Burne, F.I.I.C.
London & Lancashire
1956 - 1957
L.L. Lewis, F.I.I.C.
Springfield
1957 - 1958
W.F. Spry, F.I.I.C.
Canadian General
1958 - 1959
R.M. Sketch, F.I.i.C.
Phoenix
1959 - 1960
L.L. Rooke, F.I.I.C.
Dominion of Canada
1960 - 1961
R.P. Simpson, F.I.I.C.
Sun Insurance
1961 - 1962
Peter Armour
Armour, Boswell
1962 - 1963
F.W. Bailey, A.I.I.C.
Western
1963 - 1964
T.N. Johnson, F.C.I.I.
Pearl
1964 - 1965
Sidney Gordon, F.I.I.C.
Sterling Offices
1965 - 1966
A.E. Williams, F.I.I.C., CLA
A.E. Williams & Co. Ltd.
1966 - 1967
J.F. Caird, F.I.I.C.
Eagle Star
1967 - 1968
S.W. Duck, F.I.I.C.
Great American
1968 - 1969
H.K. Ballantyne
Canadian Reinsurance
1969 - 1970
J.J. Choate
Aetna Casualty
1970 - 1971
H. G. Livingstone, F.C.I.I.
Perth
1971 - 1972
Ridley Williams, A.I.I.C.
Underwriters Adjustment
1972 - 1973
R.J. McKee, F.I.I.C.
McKee Insurance
1973 - 1974
Richard M. Willemsen, BA, F.I.I.C.
Sterling Offices
1974 - 1975
F.G. Elliott, F.I.I.C.
Dominion of Canada
1975 - 1976
J. Campbell
Norwich Union
1976 - 1977
Alan A. Horsford, BA, (Hons), F.C.I.I.
Royal Insurance Canada
1977 - 1978
W.E. Toyne, F.I.I.C.
Tomenson, Saunders, Whitehead
1978 - 1979
John C. McArthur, F.I.I.C.
Safeco Insurance
1979 - 1980
L.S. Croth, F.I.I.C.
L.S. Croth & Co. Ltd.
1980 - 1981
Harry J. Saunders, F.I.I.C.
Zurich Insurance Co.
1981 - 1982
D.M. Batten, F.I.I.C., F.C.I.Arb.
Mercantile & General Reinsurance Co.
1982 - 1983
John E. Lowes, BA, F.I.I.C., CIB (Ont)
Irwin Sargent & Lowes
1983 - 1984
Gordon A. Chellew, BA, A.I.I.C.
Crum & Forster of Canada Ltd.
1984 - 1985
Douglas G. Craib, F.I.I.C.
Prudential Assurance Co. Ltd.
1985 - 1986
John Ingram, A.I.I.C.
A.E. Williams & Co. Ltd.
1986 - 1987
Ian P. Emblin, F.C.I.I.
Great Lakes Reinsurance Company
1987 - 1988
Arthur W. Despard, F.I.I.C., CRM
Reed Stenhouse Ltd.
1988 - 1989
Kenneth G. Harris, F.C.I.I.
Commercial Union Assurance Co. of Canada
Past Presidents
Continued
1989 - 1990
Philip H. Cook, MBA, F.I.I.C.
Focus Group Inc.
1990 - 1991
Les G. Burns, F.I.I.C.
Underwriters Adjustment
1991 - 1992
Judy Maddocks, A.I.I.C.
Royal Insurance Co.
1992 - 1993
Gerald A. Wolfe, Jr., BA, F.I.I.C.
General Reinsurance Corporation
1993 - 1994
Ian MacKinnon, F.I.I.C.
Informco Inc.
1994 - 1995
Andreas Schwartze, MBA, F.I.I.C.
Metropole Insurance Marketing Int’l. Inc
1995 - 1996
Brian Croft, F.I.I.C.
Zurich Canada
1996 - 1997
Patrick McFadden, BAdm, F.I.I.C., CFE
Quelmec Insurance Adjusters (1987) Ltd.
1997 - 1998
Janice Reiner, F.I.I.C.
The Co-operators General Insurance
1998 - 1999
Stuart Kistruck, CIP
Pilot Insurance Company
1999 - 2001
David Simpson, MBA, FCIP
2001 - 2002
Sharon Bridge, BA, FCIP
2002 - 2003
H. Ross Totten, CCIB, FCIP
Totten Insurance Group Inc.
2003 - 2004
Patrick King, FLMI, CIP
Alea Canada
2004 - 2005
Paul Green, BA, FCIP
Royal & SunAlliance Insurance Company
2005 - 2006
J.R. Tisdale, MBA, FCIP, CRM
Pembridge Insurance Company
2006 - 2007
Paul W. Féron, CIP
SCM Adjusters Canada Ltd.
2007 - 2008
Natalie Dupuis, CIP
RBC Insurance
2008 - 2009
Bruce Pearson, FCIP
Pearson-Dunn Insurance & Financial Services Inc.
2009 - 2010
André Fredette, BA, FCIP
Caisse Centrale de Réassurance (CCR)
2010 - 2011
Carlos Rodrigues, MBA, CMA, FCIP
North Waterloo Farmers Mutual Ins. Company
2011 - 2012
Paul Martin, CIP
RRJ Insurance Group
2012 - 2013
Randy Bushey, CIP
North Bay
2013 - 2014
Donna Ince, CIP
RSA Canada
Institute Staff
18 King Street East, 16th Floor
Toronto, Ontario
M5C 1C4
Hours: Mon. - Fri. 8 a.m. - 5 p.m.
Phone: (416) 362-8586
Fax: (416) 362-1126
Internet address: www.insuranceinstitute.ca
E-mail address: IIOmail@insuranceinstitute.ca
Fax: (416) 362-1126 Exam Registrations
Fax: (416) 362-8081 Administration, Seminar & In-class Registrations
Members of Staff and Departments
General Manager
Michael Divjak, BComm, FCIP, CRM
Senior Director, Ontario
Angela Murray, BComm, CMA
Director, Finance
Ted Hellyer, FCIP, CRM
Vice President, Programs
Neil Toffick, MEd, BA, CIP
Registrar and Senior Director, Examinations
Rachel Cultess
Manager, Customer Service
Dolcita Birch
Executive Assistant
Livia Tersigni
IIO Manager, GTA
Tammye A. Daniels, BA
Marketing Specialist
Tracy Bodnar
Events Coordinator
Nancy Rivera
Education Coordinator/Seminars
Beverly Lewis-Hunte, BA
Education Coordinator/CIP
Michelle Seddon
Education Administrator - Agent Licensing (OTL)
Heather Tanner
Administrative Support
Chapter Staff
Cambrian Shield Chapter
Contact: Peter Hood, CIP
(416) 362-8586, ext. 2296
Fax: (416) 362-8081
E-mail: CambrianShieldmail@Insuranceinstitute.ca
Conestoga Chapter
Contact: Heather Graham
(519) 579-0184
Fax: (519) 579-1692
E-mail: Conestogamail@Insuranceinstitute.ca
Contact: Dawn Cant-Elliott, FCIP, CAIB
(905) 574-1820
Fax: (905) 574-8457
E-mail: HamiltonNiagaramail@Insuranceinstitute.ca
Contact: Robert Munford, BA, CIP
(416) 362-8586, ext. 2296
Fax: (416) 362-8081
E-mail: Kawarthamail@Insuranceinstitute.ca
Ottawa Chapter
Contact: Ellen Legault, FCIP
(613) 722-7870
Fax: (613) 722-3544
E-mail: Ottawamail@Insuranceinstitute.ca
Contact: Wendy Barbour, FCIP
(519) 432-3666
Fax: (519) 432-5919
E-mail: Southwesternmail@Insuranceinstitute.ca
Customer Relationship Managers
Peter Hood, CIP
Robert Munford, BA, CIP
Ontario
Student Registrations
2010–2014
CIP Ontario Registrations
5 years at a glance
2010
2011
2012
2013
2014
12,000 –
11,000 –
=
=
=
=
=
9,131
9,390
9,456
10,162
9,348
FCIP Ontario Registrations
5 years at a glance
900 –
10,000 –
800 –
9,000 –
700 –
8,000 –
600 –
7,000 –
500 –
6,000 –
400 –
5,000
300
2010
2011
2012
2013
2014
2010
2011
2012
2013
2014
1,000 –
2010
2011
2012
2013
=
=
=
=
=
916
816
852
685
433
2014
Notes
PROFESSIONAL DESIGNATIONS
Chartered Insurance Professional (CIP)
Fellow Chartered Insurance Professional (FCIP)
CERTIFICATE PROGRAMS
ACORD Certified Expert
Adjusters’ Training & Education Series
Associate Customer Service
General Insurance Essentials (GIE)
Instructor Certification
Rehabilitation Benefits Administration
INSURANCE LICENSING & CE CREDITS
Brokers & Agents
Independent Adjusters
Life Licensing (LLQP/Accident & Sickness)
PROFESSIONAL DEVELOPMENT
Business/Management
Insurance/Technical
Interpersonal/Communications
The Insurance Institute of Ontario
18 King Street East, 16th Floor
Toronto, ON M5C 1C4
Toll-free: 1.866.362.8585
Phone: 416.362.8586
Fax: 416.362.1126
www.insuranceinstitute.ca
iiomail@insuranceinstitute.ca

Read the Annual Report - Insurance Institute of Canada

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