Spring 2012 - Insurance Institute of Canada

GTA News
Insurance Institute of Ontario
Insurance Institute
SPRING 2012
Congratulations to GTA's 2011 Graduates
Award-winners from the evening included: Wendy Lee, winner, The Robert Fisher Clark Award; Renita Lo, Second Runner-Up Prize; James Penafiel, The Centenary Excellence
Award; and Anand Shasti, winner, The Centennial Award, The Fellow’s Award
A special thank you
to our generous
sponsors.
On January 26, 2012, the Greater Toronto Area chapter hosted its annual Convocation. Over 200
CIP and FCIP graduates attended and were personally congratulated by Paul Martin, CIP,
President, Insurance Institute of Ontario and Karen Barkley, MBA, CIP, CRM Chair, Insurance
Institute of Canada. The highlight of the evening was the opportunity to spotlight our
graduates in celebration of their commitment to education and professionalism. Craig
Kielberger, founder of Free the Children, spoke on the insurance industry’s ability to help and
Gold Sponsor
service in an uncertain world.
Canadian Underwriter Magazine
Over 600 guests came out to support and congratulate the new graduates and award winners. Canadian Insurance Top Broker
They were welcomed with a succulent buffet dinner and also had the opportunity to meet and ServiceMaster Clean
have their picture taken with Craig Kielburger. Among the award winners this year were:
Silver Sponsor
National Leadership Award
Award Winners
Brown and Korte Barristers and
Andrew Clark, MBA, CAIB, RF, FCIP
Teddy Ferreira, State Farm Insurance
Solicitors
Marsh Canada Limited
The Kenneth E. MacLeod Prize
Emerging Leader
First Year CIP Prize
Bronze Sponsor
Renita Lo, CIP, AON Reed Stenhouse Inc.
Second Runner-up Prize
Wendy Lee, FCIP,
The Dominion of Canada General Ins. Co.
The Robert Fisher Clark Award
James Penafiel, FCIP, HIROC
The Centenary Excellence Award
Anand Shastri, FCIP,
The Economical Insurance Group
The Centennial Award, The Fellows’ Award
Glenn Gibson, CIP, CLA, FCIAA, CFE, CFEI, CFII-c
Crawford and Company International
Established Leader
Instructor of the Year
Camille Alexander, FCIP, CRM
Gallagher Bassett Canada Inc.
Gavin Mascarenhas, BA, CIP
The Dominion of Canada General Ins. Co.
ACE INA Insurance
AON Benfield
Cameron & Associates
CCR
Giffin Koerth Forensic Engineering
HKMB Hub International
Strategic Resource Consultants Inc.
Swiss Reinsurance Company Limited
Thompson’s World Insurance News
White Mountains Reinsurance
Company of America
Learning for the real world. Rewarding.™
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Spring-Summer
One Week Courses
Now Available!
The Greater Toronto Area’s one week CIP
courses are a great opportunity to work on your
CIP designation at an accelerated pace. The final
exam for these classes will be held in July.
C11 Principles & Practice of Insurance
May 28 – June 1, 2012
9:00 am – 4:00 pm
C12 Insurance on Property
June 11 – 15, 2012
9:00 am – 4:00 pm
C13 Insurance Against Liability – Part 1
June 25 – 29, 2012
9:00 am – 4:00 pm
We recommend that students review the
textbook prior to attending class, due to the
accelerated nature of one week courses.
The GIE Alternative
Kick start your insurance knowledge. If you
are looking for an overview of the insurance
industry, this program has been designed
with you in mind. Successful graduates of
the GIE Program will be awarded a certificate.
C81 General Insurance Essentials – Part 1
May 9 – June 27, 2012
6:30 pm–8:00 pm
These courses take place at the Insurance
Institute of Ontario, 18 King Street East, 16th
floor, Toronto.
Insurance Institute of Ontario
18 King Street East, 16th floor
Toronto, Ontario, M5C 1C4
416-362-8586 Ext. 2260
gtamail@insuranceinstitute.ca
Manager: Livia Tersigni
Managing Editor: Tammye Daniels, BA
Editor: Rema Celio, BA
www.insuranceinstitute.ca
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National Education Week 2012:
A Celebration of Education
The Insurance Institute held its fourth
annual National Education Week 2012
from February 27 to March 2, 2012. A
celebration of education in the
insurance industry, it offers you
rewarding opportunities to keep upto-date in the industry while staying
connected with your employer’s
business and the needs of your clients.
National Education Week 2012
encompasses a range of events held
throughout
Canada on a variety of
2012 Essay Contest Winner, David Shibatani with Livia Tersigni,
relevant
and
topical industry issues,
Greater Toronto Area Manager
giving you the opportunity to
strengthen your professional development and make some new industry
connections along the way.
In particular the Greater Toronto Area took this occasion to raise awareness of local
continuing professional development activities and events to bring local insurance
professionals together. Livia Tersigni, Manager of GTA, Michelle Jennings, Customer
Relationship Manager and Beverly Lewis-Hunte, Education Coordinator/CIP, took to
the streets to visit a number of insurance organizations, such as Zurich Canada, TD
Insurance, Desjardins General Insurance Group, Chubb Group of Insurance
Companies and HKMB HUB International.
“We met over 380 people who were quite enthusiastic to have us visit and answer
questions about the CIP program. But it wasn't all business. We brought treats and
giveaways, and shared information about upcoming seminars and networking
events, such as the CIP Society Symposium on April 26 and the Fellows' Golf
Tournament on June 11,” stated Livia.
They also held a curling bonspiel, and the always popular Insurance Fundamentals seminar.
GTA participated in the Ontario-wide essay contest. The theme for this year's
competition was “Ten Years From Now: Your Outlook On The Insurance Industry In 2022.”
We here at GTA would like to recognize the hard work, dedication, and enthusiasm taken
to prepare and submit an
Thanks to all who
Education is the key to your success! essay.
submitted a paper. This year’s
winner is David Shibatani,
Chartis Insurance Company of
Canada.
Thanks to all participating
insurance professionals,
students, and seminar leaders
for making National Education
Week 2012 a success!
Spring Seminar Road Show: Breaking
Through Communication Barriers
Coming to the GTA on April 30, 2012
The Insurance Institute of Ontario welcomes back Glenn Foster, an internationally
recognized interview and interrogation specialist, who, with Frederick C. Link, is the originator
of the highly regarded Kinesic Interview and Interrogation Technique. You may remember
him from the “Anatomy of a Liar” seminar road show presented in 2010. He has received
numerous accolades for his engaging teaching style and relevant topics for a variety of
industries and specialists. At the Insurance institute of Ontario’s CIP Society Symposium 2012,
on April 26th, hear Glenn’s morning keynote address on this relevant and engaging topic.
On April 30th, Glenn returns with a focus on communication and how to break through
common communication barriers. Seminar attendees will learn how to best communicate
with a number of varying personalities by utilizing techniques from his latest book, How Can I
Get Through to You? Discover the system of 3Rs—Read, Respond, and Reciprocate—and
determine if you and others are a Feeler, a Driver, an Analyzer, or an Elitist. His proven technique
will help you to read people, analyze them, respond to them, and diffuse them if needed.
Join us for this full day seminar at our 18 King Street East office to advance your communication
skills. Additional sessions are scheduled throughout Ontario. Please visit the Insurance Institute of
Ontario’s web pages for more details, www.insuranceinstitute.ca/ontario and click on Seminars.
Management Development: Spring 2012
Curriculum Schedule
Enhance Your Professional Skills
The courses in this curriculum are designed to enhance the skills of both professionals
and managers. Skill growth and enhancement are core to career advancement.
What are you doing to enhance your career? Come join us and learn some new skills to
help you prepare for your next career move. The following courses take place at the
Greater Toronto Area office at 18 King Street East, 16th floor, Toronto.
Essential Management Skills
Whether you are transitioning into management or are new manager, this course gives
you practical skills, insights and confidence to be effective in your role.
May 29-31, 2012 (Only 3 seats remaining!)
Think On Your Feet®
Think On Your Feet® is globally acclaimed workshop that trains you to analyze, organize,
and present your ideas FAST. Applicable for all career professionals that want to respond
to difficult questions with Clarity, Brevity and Impact!
June 19-20, 2012
Register early to avoid disappointment.
Upcoming Seminars
Success Series Seminars
Success Series Seminars offer insurance
education on key insurance principles and
practice, as well as personal and professional
development
Understanding Accident Benefits: A Primer…
May 2, 2012, 5.5 Technical
Commercial Insurance 101
May 10, 2012, 6 Technical
Errors & Omissions
May 15, 2012, 5.5 Technical
Commercial Lines Auto
May 30, 2012, 5.5 Technical
Dangerous Goods in Transit/CVOR Update
June 5, 2012, 3 Technical
For more information, please contact the local
chapter at gtaseminars@insuranceinstitute.ca.
CIP Society:
PROedge Seminars
PROedge Seminars offer an advance-level learning
experience for insurance professionals.
Breakthrough Communication
April 30, 2012, 5.5 Personal
Advanced Investigation of Slips,
Trips, & Falls…
May 1, 2012, 2 Technical
Defamation Actions in a Social Media
Environtment
May 31, 2012, 1.5 Technical
RIBO Continuing Education hours are
available. Please visit our Seminars page for
more details:
www.insuranceinstitute.ca/on/gtaseminars
or contact the local chapter at
gtaseminars@insuranceinstitute.ca.
For more information or to register please refer to our website www.insuranceinstitute.ca
> Professional Development > Management Development, or contact Karen Bergin,
MSc., Professional Learning & Development Consultant, Insurance Institute of Canada at
kbergin@insuranceinstitute.ca.
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Upcoming Events
Join us this Spring for a number of fun
networking events.
Fellows`Night: Fellows of Distinction Award
Winners and FCIP Grads Recognized
On February 9, 2012, the CIP Society held its
annual Fellows' Reception at the National
Club. The event recognized the
accomplishments of our newest FCIP
graduates, who were welcomed with a
speech from the Valedictorian Meghan
Callaghan, FCIP, of BFL CANADA Risk and
Insurance Inc.
CIP Society Symposium
April 26, 2012
Toronto Board of Trade,
77 Adelaide Street, 4th floor, Toronto
‘At the Forefront’ with Louis Gagnon
Building A World Class Canadian
P&C Insurance
May 23, 2012
Insurance Institute of Ontario, GTA
18 King Street East, 16th floor, Toronto
New FCIP Graduates at Fellows’ Night 2012
This year the GTA Fellow of Distinction
Award was presented to two recipients,
Carol Jardine, FCIP, CRM of TD Insurance
and Michael Boyce, FCIP of HIROC. This
award recognizes outstanding
achievement in the insurance industry in
Toronto.
CIP Society GTA –
Annual Fellows’ Golf Tournament
June 11, 2012
Wyndance Golf Club
450 Durham Road 21, Uxbridge
For more information and to register, please
contact Tracy Bodnar, Events Coordinator, at
gtaevents@insuranceinsitute.ca or visit our
web page at www.insuranceinstitute.ca/gta
and click on Events.
Fellows of Distinction Award Winner 2012,
Michael Boyce, FCIP
Congratulations to Meghan, Carol, Michael,
and our new FCIP grads for their
commitment and excellence in
professional development.
Nominations for the Fellows of Distinction
Award take place in September. Watch
your inbox for more details.
At the Forefront with
Louis Gagnon
Our spring 2012
edition of the At
the Forefront
breakfast series
will take place
Wednesday, May
23, 2012
featuring Louis
Gagnon,
President & COO
of Intact Financial
Corporation.
Louis Gagnon, President & COO of
Louis will discuss
Intact Financial Corporation
“Building A
World-Class Canadian P&C Insurer”.
Be sure not to miss this great event. For
information, or to register, please visit
www.insuranceinstitute.ca⁄gta or email
gtaevents@insuranceinstitute.ca.
Page 4
For information, please visit
www.insuranceinstitute.ca/gta.
Fellows of Distinction Award Winner 2012,
Carol Jardine, FCIP CRM
Symposium 2012
Breakfast Keynote Speaker
D. Glenn Foster, B.Sc., M.Ed
Author, The Kinesic Interview
technique, and How Can I Get
Through to You?
Lunch Keynote Speaker
Fabian Richenberger
President
Northbridge Insurance
Now in its 8th year, the CIP Society’s Symposium is the insurance
industry’s premier event for insurance leaders and emerging professionals. This full day forum, Power of Information: Revolution or
Evolution, features timely seminar sessions and dynamic keynote
speakers and presenters.
Power of Information:
Revolution or Evolution
Thursday April 26, 2012
7:30 a.m. – 4 :00 p.m.
Toronto Board of Trade, First Canadian Place
4th floor, 77 Adelaide St. W., Toronto, ON M5X 1C1
“Excellent speakers and topics. An eye-opening
experience for leaders and team members.”
—Symposium 2011 Attendee
www.insuranceinstitute.ca/symposium2012
CIP Course Schedule Spring 2012
Location
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
C11 Principles and
Practice
C39 Fraud Awareness
and Prevention
C14 Automobile
Insurance—Part 1
C32 Bodily Injury
Claims
C12 Insurance on
Property
C130 Essential Skills for
the Insurance
Broker & Agent
C13 Insurance Against
Liability—Part 1
C110 Essentials Loss
Adjusting
Alternate Saturdays
C13 Insurance Against
Liability—Part 1
C16 The Business of
Insurance
C16 The Business of
Insurance
C11 Principles and
Practice
C13 Insurance Against
Liability—Part 1
C12 Insurance on
Property
C81 Genreal Insurance
Essentials—Part 1
C112 Practical Issues in
Claims Mgmt.
C111 Advanced Loss
Adjusting
C120 Underwriting
Essentials
C14 Automobile
Insurance—Part 1
C110 Essentials Loss
Adjusting
In-Class
Insurance Institute of Ontario
18 King St. East, 16th Floor, Toronto
cipclass@insuranceinstitute.ca
416-362-8586 Ext. 2253
Virtual Classes
cipclass@insuranceinstitute.ca
416-362-8586 Ext. 2253
One-Week
Insurance Institute of Ontario
18 King St. East, 16th Floor, Toronto
cipclass@insuranceinstitute.ca
416-362-8586 Ext. 2253
C11 Principles and Practice
C12 Insurance on Property
C13 Insurance Against Liability—Part 1
May 28 - June 1
June 11 - June 15
June 25 - June 29
Alternative Locations
Paul Davis Systems
38 Crockford Blvd., Scarborough
cipclass@insuranceinstitute.ca
416-362-8586 Ext. 2253
C12 Insurance on
Property
The Dominion
275 North Service Rd. West, 2Fl., Oakville
cipclass@insuranceinstitute.ca
416-362-8586 Ext. 2253
C120 Underwriting
Essentials
C39 Fraud Awareness
and Prevention
Jones Deslauriers Insurance
Management Inc.
2150 Islington Ave., Suite 400, Etobicoke
cipclass@insuranceinstitute.ca
416-362-8586 Ext. 2253
C130 Essential Skills for
the Insurance
Broker & Agent
Granite Claims Solutions Inc.
5915 Airport Rd., Suite 300,
Mississauga, ON
cipclass@insuranceinstitute.ca
416-362-8586 Ext. 2253
C13 Insurance Against
Liability—Part 1
Institute – Career Connections to be partner in Banking – Finance –
Insurance Career Fair…
In recognition of the value partnership can bring in promoting
career pathways to job seekers, the Insurance Institute’s Career
Connections is excited to be working with National Career Events
(NCE) in bringing the Banking – Finance – Insurance Career Fair to
the GTA’s career changer community on April 24th, 2012 from
10:00 a.m.–4:00 p.m. at the Metro Toronto Convention Centre.
The Insurance Institute – Career Connections will be exhibiting at
the event and encourages other industry stakeholders to
consider attending as it is anticipated to be an excellent platform
for engaging potential talent, building brand recognition and
promoting career opportunities to a broad spectrum of the
labour market.
As insurance is the third pillar of Canada’s financial services sector
and a major contributor to the stability and vitality of our
economy, this event is a natural fit with Career Connections’
overall strategic plan and messaging with the respect to the
rewards, multitude of opportunities and benefits of a career in
the property and casualty insurance industry.
More information about this event can be found at:
http://www.ecarrieres.com/en or call Trevor Buttrum, Career
Connections Programs Manager at 416-362-8586 ext.2236 or call
National Career Events (NCE) at 1-866-397-1150 or email the NCE
at info@nationalcareerevent.com.
Page 6
Leadership Award Nominations
Curling – Fun Had By All!
Call for Nominations
This year marks the fourth year of the National
Leadership Awards, a unique national program that
celebrates both Emerging and Established Leaders in
the P&C insurance industry. The CIP Society is proud to
announce the 2012 call for nominations, and would
like to draw your attention to the new nomination
forms available for download from our website at
www.insuranceinstitute.ca/cipsociety > Professional
Development > National Leadership Awards.
Since the start of the Awards Program, the CIP Society
has proudly inducted 18 award recipients into the CIP
Society Leadership Circle at convocations and
ceremonies across the country. The Awards have offered
a special opportunity to celebrate excellence, integrity,
and achievement in our industry, and to shine a light on individuals who have earned the
admiration and respect of their peers.
First place winners Greg King, Jamie Foss, Gareth Lewis, and Sergio
Metallo from HIROC and Aon
"The CIP Society National Leadership Awards program provided our organization with
the opportunity to have two of our own over the last number of years gain the
industry-wide, national recognition they deserved,” says one of the nominators. “I felt
privileged to be able to prepare the nomination package that demonstrated their
leadership qualities and I am proud they have been recognized with their respective
awards. Our industry is full of many who contribute a great deal. The CIP Society
provides a powerful vehicle to honor those individuals."
This year, the nomination process has undergone improvements to help nominators collect
the necessary information to fully present their nominees. The new nomination forms have
been redesigned as fillable PDFs and feature a checklist of leadership qualities that we
believe all potential candidates should embody, and ask five questions that help nominators
substantiate their nominations.
We look to you to nominate potential candidates: your colleagues who demonstrate
leadership though their personal qualities, professional commitment and accomplishments,
as well as industry and community contributions. For more information about how to
nominate an industry professional for the National Leadership Awards, including the “Tip
Sheet for Nominators,” please visit our website at www.insuranceinstitute.ca/cipsociety >
Professional Development > National Leadership Awards.
Second place winners Michael Trendler, Belynda Kerelchuk, Scott
Pidduck, and Andrew Lawrence from Aon Benfield
Our Annual CIP Society Curling Bonspiel was
held February 29, 2012 during National
Education Week at Tam Heather Curling Club.
Whether players were veterans or freshmen,
everyone had a great time.
Congratulations to the winners and thank
you all participants and prize sponsors. We
look forward to next year!
Speaker’s Club—Celebrating 75 years
The Speakers’ Club of the Insurance Institute of Ontario has just achieved a major milestone. Celebrating 75 years in 2011, the Speakers’
Club helps members ease their way into public speaking and develop their skills in a supportive, professional environment. Join other
insurance industry professionals in a dynamic environment as a speaker’s education unfolds followed by engaging opportunities for
debate, presentations, and impromptu speaking.
Club members meet on the third Monday of every month between September and May, unless otherwise noted. Visit our web page
for our upcoming schedule at www.insuranceisntitute.ca/gta > Speaker’s Club.
Page 5