Shelter Insurance® Finds a Valuable Partner in BÖWE BELL +

Shelter Insurance ® Finds a Valuable Partner
in BÖWE BELL + HOWELL
Established in 1946, Shelter Insurance® is an industry
leader with more than 60 years of experience providing
multi-line insurance coverage, financial products and
services. Headquartered in Columbia, Mo., Shelter
Insurance® utilizes 3,500 people in more than 1,400 sales
and service locations throughout the Midwest.
were necessary to handle the capacity. BÖWE BELL +
HOWELL helped them extend their technology to suit the
new growth.
New Solutions Lead to Financial Gains
After achieving measurable success with the inserter,
Shelter Insurance® investigated several options for adding
a sorter and again turned to BÖWE BELL + HOWELL
for their guidance and professional expertise. “After
comparing options and evaluating our specific needs, we
chose the BÖWE BELL + HOWELL Criterion sorter for its
accuracy, deeply discounted sort, and extraordinary speed.
The Criterion is an excellent product, sorting mailpieces at
a rate of 30,000 to 40,000 per day, allowing us to gain two
hours of processing
time each day,”
explained Thomas.
Serving nearly 2 million policies each year is a constant
challenge, with much of their success depending upon
accurate and efficient mail processing systems to
deliver important policy statements and billings to their
policyholders. “We place a strong emphasis on customer
service, so it is important that the vendors we choose
share our passion for superb customer service,” said
Zen Thomas, Manager, Mailing & Records Management.
“The people at
BÖWE BELL +
HOWELL embrace
this same pursuit for
excellence.”
The enormous impact
of this equipment
upgrade was
Shelter Insurance®’s
immediately evident
long relationship
as the company
with BÖWE BELL
realized more than
+ HOWELL began
$1.5 million in annual
in the early 1970s
savings in labor
when they installed
and postage costs.
the company’s first
“Because of the
inserting machine.
outstanding quality,
“The decision to
the dependability
purchase the inserter
of BÖWE BELL +
streamlined our
Zen
Thomas,
Manager,
Mailing
&
Records
Management
HOWELL products,
mailroom processes,
®
Shelter
Insurance
the
remarkable cost
eliminating the
savings, and the
need to process
tremendous
service
we
receive,
I
have
never been denied
documents manually, and allowed us to better utilize our
a purchase for BÖWE BELL + HOWELL equipment.”
talented employees in other key areas of the company,”
Simply put, “They save our company money and make me
explained Thomas. In the beginning, the primary focus
look good,” said Thomas.
of the equipment was handling flyers, but mail volumes
quickly increased and upgrades to the existing equipment
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Only once in their 37-year relationship did Shelter
Insurance® sign a contract with another mail processing
vendor, only to discover the other company did not
provide satisfactory
equipment or service
“Because of the outstanding
required. Thomas
quality, the dependability
admits, “When we
of BÖWE BELL + HOWELL
went back to BÖWE
products, the remarkable
BELL + HOWELL and
cost savings, and the
needed to replace
tremendous service we
the other machine,
receive, I have never been
their first question
denied a purchase for
was, ‘How can we
BÖWE BELL + HOWELL
help you?’ and they
equipment.”
delivered the perfect
solution as always.”
- Zen Thomas
Thomas further
added, “Having met
with lots of vendors, I find that BÖWE BELL + HOWELL
sales personnel always treat us with respect; and they are
always looking for ways to extend our current technology
and save us money. They aren’t the typical salesmen in a
plaid suit.”
A History of Exceptional Service
Processing more than 1 million documents each month,
the automated mailing operation at Shelter Insurance® is
the most advanced in the region. Their continued success
in the insurance industry greatly depends on their ability
to keep their mailroom equipment operational 24 hours a
day. “When we ordered a new system from BÖWE BELL
+ HOWELL and needed the machine installed by Monday,
they exceeded our highest expectations when their team
delivered it on a Saturday, during a fifteen inch snow
storm, and we were up and running on time,” explained
Thomas. “Their technicians always respond instantly to
any questions we have and they significantly extend the
life of our machines. Replacement parts are delivered
the next day and the technician personally picks up our
shipments at the airport, saving us valuable time waiting
for a delivery truck.”
According to Thomas, BÖWE BELL + HOWELL’S mission
statement – “Your success is our priority” – sums it up
perfectly. “We believe the unique partnership we have
with BÖWE BELL + HOWELL allows our company to be
enormously successful and to deliver on our own mission
to be a company known for its integrity and customer
service.”
© 2008 Böwe Bell + Howell Company. All rights reserved. BÖWE BELL + HOWELL
and the Böwe Bell + Howell logo are trademarks or registered trademarks of
BBH Inc. Criterion is a registered trademarks of Böwe Bell + Howell Company. All
other trademarks and service marks are the property of their respective owners.
Specifications are subject to change without notice.
P.O. Box 14986
Research Triangle Park, NC 27709-4986
For more information on BÖWE BELL + HOWELL, please call 800-220-3030, email
us at marketing@bowebellhowell.com or visit our Web site at
www.bowebellhowell.com
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