SC Newsletter Dec 2013

VOLUME 1
ISSUE 1
Securitas Canada
Newsletter
December 2013
Inside This Issue
Message from the President
1
Message from the President
Dear Fellow Employees:
2
2013 Fundraising Efforts
3
Purchasing Power
4
Someone you should know
5
Service Notes
This is not only an exciting time of the year for all of us personally with the
holidays upon us, but it is also a very exciting time for Securitas Canada as a
company! In July of this year we made a decision to pursue certification through
the International Organization for Standardization (ISO) for Management of
Security Services.
6
Anniversaries
7
News from HR
- Benefits
- Ergonomics & your Environment
As standards go, ISO 9000 is one of the most widely recognized in the world.
ISO 9000 is a quality management standard that presents guidelines intended
to increase business efficiency and customer satisfaction. The goal of ISO 9000
is to embed a quality management system within an organization, increasing
productivity, reducing unnecessary costs, and ensuring quality of processes and
services.
- Securitas Hotline
- Workers Comp Board Programs
- Health and Safety
8
Training
9
Cold Weather Policy
This has been a very challenging and consuming process, but once we receive
our certification, which is targeted for early 2014, we will have third party
confirmation that in fact we are “doing what we say we will do”, as it relates to
our security management, and we will have a Quality Management System in
place to strengthen our services. This will afford us the tools to provide a more
consistent and reliable offering to our clients.
I am truly excited about not only the pursuit of our ISO 9000 certification but of
other projects we are currently working on that will again support and enhance
our current offerings to our customers and further solidify Securitas Canada as a
market leader!
ISO 9000 certification
targeted for early 2014
I look forward to sharing the details on these projects in future publications. I
also want to thank all of you for the great service, dedication and hard work you
provide to each and every client that we support. You are the true face of
Securitas and our success is tied to your efforts, so for this I again thank you!
Dwayne Gulsby, Securitas Canada, President
SECURITAS CANADA NEWSLETTER
Fundraising Update!
I want to take this opportunity on behalf of all who share in our annual fundraising initiatives to thank all who supported,
participated, volunteered and donated to both our fight against cancer through our Securitas Canada Cure for Cancer Ball
Hockey Challenge and through our Jeans Day Program in support of Make-A-Wish foundation.
There are no words to truly express our gratitude and appreciation to each of you in continuing to make our annual
fundraising drives a success, as each year we see an increase in the means in which we as a company from coast-to-coast
can contribute and make a difference. The list continues to grow annually of individuals and organizations that all deserve
equal recognition, acknowledgment and thanking and it is with the utmost sincerity that I extend a thank you on behalf of all
of us to all of you who continue to help us continue to make a difference!
As we continue to progress and continue our work on our fundraising initiatives we will continue to update and post
happenings, events and acknowledgments to our event Facebook Page (Securitas Canada Cure for Cancer Ball Hockey
Challenge), post feature articles in our newly created Newsletter, and we will also continue to look at and implement new
ways to communicate and share information relating to the same.
With work already under way for our 2014 fundraising initiatives, which will mark our 10 Year Anniversary Celebration for
our Securitas Canada Cure for Cancer Ball Hockey Challenge, I hope and look forward to maintaining our success and
sharing further with everyone in our fight against cancer and to help make wishes come true for children that we support
through the Make-A-Wish foundation! 2013 was a great year as we again raised $30,000.00 as a company to help others!
We all should be very proud!
James Evans, Securitas Canada, National Quality/Health & Safety Manager
Purchasing Power
We encourage you as a valued Securitas Canada employee to take advantage of the Corporate discounts we have secured
for you:
General Motors:
http://www.gm.ca/gm/english/corporate/supplier-program/eligibility
Ford
www.fordpartner.com, enter passcode - VC648
HP
www.hpshopping.ca, enter affiliate passcode epp_securitas
DELL
1-877-297-6974, Member ID: 1910208 – Securitas
Telus/Apex
www.apexwireless.ca/corporate/login.php
Login: Securitas, Password: telusplan
For any questions or details please contact Sherri Mizrachi, Country Coordinator at sherri.mizrachi@securitas.ca.
Sherri Mizrachi, Securitas Canada, Country Coordinator
SECURITAS CANADA NEWSLETTER
Someone you should know
Neil Gray is the Security Manager at Calgary Courts Centre (CCC). Neil has security
experience and managerial skills gained from a British military career spanning 24 years.
After completing his initial training as an electrician, he was deployed during his early
service on construction tours to Gibraltar and Canada. He went on to complete further
tours to Cyprus, Bosnia, Kosovo and Northern Ireland. More recently Neil served overseas
in a variety of roles and responsibilities supervising large engineering projects in the
Ascension Island, Falkland Islands, Afghanistan, the USA and Kenya. Neil’s final position in
the Army was as a Troop Staff Sergeant at the Royal School of Military Engineering. Neil is
a highly motivated individual with the drive and initiative required to ensure all aspects of
his security responsibilities are fulfilled on a daily basis with the utmost professionalism.
He heads a team of approximately 50 security personnel, all working together to serve the
client in a busy and, at all times challenging environment. Neil recently moved his family
from the UK to Alberta, for a life surrounded by the mountains with full access to all the
wonderful opportunities the Province provides.
Tell us about your facility?
The Calgary Courts Centre is a modern, state of the art building, set in the heart of Calgary’s downtown core. It houses the
Court of Queen’s Bench and Provincial Courts. Approximately 1000 visitors a day enter the building, attending for daily
activities that span from high profile court cases to simply paying a speeding ticket.
The complex has incorporated many post-9/11 security measures into its design, such as large steel barriers that can be
raised to prevent cars from entering the glass atrium. One difference between the CCC and conventional buildings is its
ability to withstand structural damage. The structure has been designed to remain standing even after 2/3s of the exterior
columns on the first six floors have experienced failure, rendering the building virtually airplane-proof. The courtrooms
feature bullet-proof judges' benches, jury boxes, and witness stands. All these features together with over 900 CCTV
cameras and a fully integrated access control system, all monitored from a Securitas manned state of the art Control
Centre, provides a very sophisticated, interesting and challenging security environment to be part of.
What role does Securitas undertake at the facility?
Securitas has a wide range of responsibilities in the building. We are responsible for access control, monitoring of the
building’s surveillance equipment and HVAC system. We also provide parking control, shipping and receiving duties and
concierge services to the building’s visitors. Securitas employees are also posted on each of the judicial floors, providing
security services to the judges and other judicial staff.
What types of physical security-related issues are you most concerned about?
With the volume of visitors and the scope of operations conducted within the Court Centre, there is a wide spectrum of
daily security threats to the building. Our focus is placed predominantly on access control, ensuring no contraband items
make it in the building. This covers not only screening individuals for weapons and other dangerous items or explosives,
but also screening packages and mail to the CCC in the shipping and receiving areas.
“My greatest
satisfaction is training
and mentoring my
employees”
SECURITAS CANADA NEWSLETTER
What personality traits are you looking for in your officers and how do you work with Securitas to ensure that they are
properly trained?
The screening for new security officers begins at Head Office in the first instance. Successful applicants are placed at sites
around the City. Only the most professional of officers are recruited from other sites to the roles available at the Courts Centre.
CCC officers require a high level of personal integrity, professionalism and moral fibre. They are sent for hands on training at the
Court Centre and will go through further interviewing by myself and the client, before securing a position here. Once successfully
assigned to a role in the CCC, they continue their security training and development through the Securitas Online Academy. The
calibre of Securitas employees here is evident by the fact that many go on to secure roles with the Sheriff and Police
departments.
You probably had a choice of opportunities for your career, why Securitas?
Securitas is a market leader in security services in the Calgary area. Furthermore, the Province offers significant opportunities in
the security industry. Many of the Province’s main employers place great emphasis on the security of their assets, sites and
personnel. With such a wealth of opportunities available in the industry, along with the career path, training and development
offered by Securitas, Securitas seemed a great fit for me. I am looking forward with continuing my career with a company that
looks after its employees so well.
Where do you find your day to day passion and job satisfaction?
Ultimately, I enjoy serving the many visitors to the CCC, and providing a safe and secure
environment for them and the client, but equally I enjoy working with my staff, learning more
about them each day, and assisting them in achieving their own goals.
Any special satisfying feel good moments?
I take the greatest satisfaction from training and mentoring my employees. I particularly enjoy
taking a new employee, training and improving their security skills to fit the client’s needs.
This was recently shown when the building experienced a serious bomb threat. Due to the
training and calibre of the employees, we successfully contributed in safely evacuating
thousands of employees and visitors from CCC, and securing the perimeter until emergency
services arrived.
As a culture, have we become more fearful and vigilant about crime and are people
more concerned about security?
Neil Gray, military service
When members of the public arrive for the first time at the Calgary Courts Centre they are often shocked at the high level of
security however I remind them that we have all the justice and legal personnel here along with those appearing in or visiting the
courtrooms along with the general public simply filing claims. The Security system is there to make everyone that visits the
Court Centre safe.
What do you like to do outside of work?
I enjoy spending time with my family and friends. During my time in the Army, I successfully completed several marathons in
less than three hours, and I have continued my keen interest in long distance running here in Calgary by joining a local running
club. I regularly raise money for various charities through my running.
Perry Clarke, Securitas Canada, Area Vice President Western Canada
SECURITAS CANADA NEWSLETTER
Service Notes
Nenad Keric, GTSO Area
On December 10, 2012, S/O Nenad Keric was called to a medical
emergency, along with his fellow Emergency Response Team Members, at
the client site. Upon arriving on scene, Nenad found a patient collapsed on
the ground, with employees performing CPR. Nenad took over patient care,
as he had a higher level of medical response training, and discovered that the
patient had no vital signs (VSA). Nenad connected an Automated External
Defibrillator (AED) and continued CPR, as well as administering ‘shocks’ with
the AED (2 in total). The paramedics arrived while Nenad was performing
CPR and took over patient care. The paramedics administered another 2
shocks, at which time the patient’s vital signs returned. After reviewing the
data taken from the AED used, Active Canadian’s doctor was able to provide
a report indicating that the actions taken by Nenad saved this patient’s life.
The doctor called it a “good save”. Nenad responded to a patient who was
clinically deceased, and that patient left his care alive.
S/O Nenad Keric
Remy Chavegros, Mohamed Laoufi and Francisco Lombardo,
Quebec/NEO Area
th
On January 8 , 2013 a shopper from a client site in Montreal, found a plastic
bag and brought it to the Security/Information desk. The S/O on duty,
Mohamed Laoufi, opened the bag and found a large sum of money.
Mohamed then called his Supervisor, Remy Chavegros, and let him know
what he now had in his possession. Remy identified the person who turned
in the bag, recorded his information and then brought the bag to the office
and started counting the money witnessed by agent Francisco Lombardo. In
total, there was $30,000 ($5000 in cash and 5 Canada Saving Bonds of
$5000 each).
With the name on the Savings Bonds, Remy called the bank who issued
them, and the bank, in turn, communicated with the owner in order to let
them know that their money was safe and being held by the security
department at the client site.
(left to right) Agent Francisco Lombardo,
Supervisor Remy Chavegros, Client Tony
Viola, Agent Yves Monongo, and
Agent Olivier Berube
Scott Perry, Atlantic Area
While on duty at a client site in Clarenville, NL, Scott Perry noticed an elderly
woman running past his office. He glanced out his office window to
investigate and saw a car parked in front of the emergency entrance with an
older gentleman in the passenger seat with his head leaning on his chest. He
rushed out to check on the man, checked his pulse, found none, along with
no signs of breathing. Scott immediately began to perform CPR on the
elderly gentleman and brought his vital signs back in time for the nurses to
assist him. Without his quick thinking this man may not have survived.
S/O Scott Perry
Audrey Marshall, Western Canada
While working at a site in Rural Saskatchewan, Audrey Marshall intervened
and sought medical attention for the Branch Manager. Audrey had observed
the Branch Manager returning from a lunch break and could see that the
Branch Manager was experiencing medical distress. Audrey ensured that the
Branch Manager received appropriate medical intervention and even in the
midst of this emergency was still aware of her security duties and ensured
that the security of the building was not compromised.
S/O Audrey Marshall
SECURITAS CANADA NEWSLETTER
Maria Raja, GTSO Area
th
On June 4 , 2013, at approximately 0800hrs Maria received a call on the
client’s emergency line. Though the caller was in a state of panic, stating to
Maria – ‘A person has had an attack’ – Maria quickly calmed the caller enough
to get a location so she could promptly initiate and dispatch the emergency
response team. Though the caller did not provide clear concise information
that prepares the response team for immediate action once on scene, Maria’s
persistence and calming approach gained valuable info that reduced the
response time of the emergency team. Upon arrival, the response team
found a male employee suffering from a heart attack with no vitals.
Immediate upgrade was initiated through the dispatch officer, and Toronto
EMS dispatched an ambulance to the scene. Her quick action, calm
demeanor and accurate passage of information was a contributing factor to
the survival of the individual suffering the heart attack.
S/O Maria Raja
Claude Gauthier, Quebec/NEO Area
On February 2, 2013 at approximately 20h00, S/O Claude Gauthier was at
the guard desk of our client site. Officer Gauthier was listening to his radio
scanner and he heard that a robbery occurred just outside, near the site.
Claude decided to monitor all security cameras as he knew that the police
were in pursuit of the thief. The police confirmed that the thief was armed
and was heading in the direction of our client. S/O Gauthier evaluated the
situation knowing that many students were currently on site and decided to
close down all access to the location. Arriving at the parking door, he found
himself face to face with the thief who was instantly caught off guard and
decided to return to the parking lot. A few minutes later, municipal police
officers arrested the thief. Officer Gauthier showed initiative, good judgment
and helpfulness ensuring that the staff and students were kept out of harm's
way.
S/O Claude Gauthier
Jo-Ann Thompson, Atlantic Area
During a time when our client was cutting positions at the site Supervisor JoAnn Thompson was approached by our client to perform some extra duties.
Jo-Ann took these responsibilities on without hesitation taking pride and
ownership of her job. She always goes above and beyond and is by far one
of best supervisors we have on any site in NS. She took control of scheduling
when we were having turnover issues and since then we have very low
turnover at the site. Guards and staff all speak very highly of Jo-Ann
expressing huge amounts of respect for her. While very busy in her work life
she also finds time to help the community and ran a successful food drive in
Nova Scotia.
Supervisor Jo-Ann Thompson
Adegboyega Adeyemi, Western Canada
th
At approximately midnight on September 14 , 2013, S/O Adeyemi was on
duty at a senior citizen apartment complex when he was approached by an
elderly lady who proceeded to advise him that she had just taken enough
insulin to commit suicide. S/O Adeyemi called 9-1-1 immediately to request
emergency services. EMS arrived on site promptly and took the elderly lady
to hospital for observations. Because of S/O Adeyemi’s quick thinking and
ability to take initiative, he helped prevent a tragic event from happening.
S/O Adegboyega Adeyemi
SECURITAS CANADA NEWSLETTER
Employee Anniversaries
5 YEARS
AAMIR,MUZAFFAR
ABIES,MAJED
ACCIAIOLI,STEFANO
ADAMIEC,RAFAL M
ADRIEN,OLD-NICK
AGHAMALIZADEH,ARMAN
AHMAD,AWAIS
AHMED,ABDIRAHMAN
AHMED,ADAM A
ALBERT,VALERIE
ALEXIS,JEAN ROMAIN
ALHELOU,NABILA
ALIMI,VEBI
ALSOUQI,MARWAN
ALVI,MUHAMMAD A
AMECIA,CERAPHIN
AMINZADAH,HALIM M
AMUZEGAR,BEHNAM
ANARETA,RODOLFO
ANDRADE,JONATHAN B
ANDRIS,PENIEL
ANJUM,SHAHIDA
ANSARI,IRFAN
ANSARI,SHAHEED
ARABIEH,ALI
ARBUCKLE,BRETT T
ARORA,DAVINDER
AUCLAIR,SIMON
AUJLA,AJIT
AVRIL,JEAN
AYOTTE,BERNARD
AYSON,RUBEN V
BAH,OUMAR
BAIG,MIRZA A
BALL,AARON J
BANDROWSKI,MIROSLAW A
BARIBEAU,MATHIEU
BASHIR,MOHAMUD
BASHIR-ALI,MOHAMED A
BASSO,GEOFFREY
BATONON,SERGE
BEAUCHEMIN,PHILLIP J
BEAUDRY,ALEXIS
BEAUVOIR,GLIFFORD
BELAIR,YVON
BELANGER,DANIEL
BELGROVE,VICTOR J
BELHOMME,ANDY
BENNETT,HENRY
BENSON,SYLVIE F
BERGEVIN,YVES
BERUBE,JEAN-PASCAL
BHULLAR,MANJIT
BIEN-AIME,JEAN-CLAUDE
BIKUMBANIA,MATENDO
BINDRA,MALVINDER S
BINETTE,LUCIEN
BIONG,RING D
BISOYI,SUBASH
BLAIS,JEAN-YVES
BLAIS,MICHEL
BLAKE,ADAM
BLANCHETTE,PIERRE-LUC
BOATENG,ISAIAH
BOILY,ADAM
BOISSONNEAULT,DENIS
BOMBARDIER,JEAN-PHILIPPE
BONHOMME,JEAN MARC
BOOTH,JASON J
BORZYM,NORBERT
BOUAZZOUNI,HAMZA
BOURNE,ROBERT O
BRAR,MANPREET K
BRAR,MOHINDER S
BRIERLEY,MICHAEL J
BROCHU,KEVIN
BROWN,MELISSA
BROWN,RONALD P
BROWN-THOMAS,DANISHA
BRUNEAU,JEFFREY J
BUDAI,JAROSLAV
BUTTERY,MALCOLM G
CALDWELL,LESLIE
CALNEV,DUMITRU
CAMIER,LYLE G
CAMPBELL,RICHARD
CAPLETTE,NORMAND
CAPORICCI,DAVID
CARAZIWE,DIEUDONNE
CARON,DANIEL
CARON,PASCAL R
CARRIERE,NORMAN
CHAHAL,AMARPREET
CHAMBERS,MARTIN
CHAMBERS,TARA
CHAN,GORDON
CHANNA,ASHFAQUE
CHARBONNEAU,ROBERT
CHARETTE,DANIEL
CHARLES,JEAN E
CHAUDHRY,MUHAMMAD
CHERY, JACOB
CHERY,LOCLAINE
CHHARAHHAN,CHARAN
CHIASSON,ROGER
CHOPRA,ANIL
CHOQUETTE,MARIO
CHOWDHURY,AKM MAHBUBUR
CHOWDHURY,NASIMA
CLERVOIX,PHILIPPE
COLLINGS,MICHAEL
COLLINS,ANGELA
CORREIA,JOAQUIM
CORRIVEAU,ROGER
COSSETTE,RON C
COSTEA,MARIUS
COUGHLAN,TARA
COURONNE,MICHAEL P
COUTURE,FRANCOIS
CRAIK,COURTNEY L
CRETE,ERIK
CUMMINS,JAMES
CURRAN,CATRINA
CURTIS,CHRISTINE L
DAHLE,KAREN
DAIGLE,PETER
DANISH,SYED FAISAL
DARBOH,RAPAEL
D'ATTOMA,MICHEL-ANGELO
DEGRUYTER,DONALD R
DEMCHENKO,STEVE
DEMONYE,CHRISTOPHER E
DEROSE,SIMON-PAUL
DESROCHES,SERGE
DHILLON,GURPARTAP
DHIRI,YASSINE
DI STEFANO,JOE
DIETRICH,BRENDA L
DILAWARI,KAUSHIK
DIPTEE,ASHFORD
DJILALI,SEBAA
DONKERVOORT,CASEY
DOROFTEI,MUGUREL
DOUCET,GUILLAUME
DREWNIAK,BRENT J
DUJOUR,THIERRY
DUNNE,TERRANCE
EGEH,GULAID
ESGUERRA,RENE
ETIENNE-COLOT,JEAN-DENIS
EXANTUS,WATSON
EXCELLENT,GIRALDY
FARAG,FARAG R
FAROOQI,MOIN
FATTOUH,JIHAD
FEARMAN,JOHN
FELLOWS,STUART
FERGUSON,KEVIN
FERGUSON,PATRICK
FERGUSON,WARREN J
FERNANDO,VINCENT
FILLION,STEPHAN
FLEMING,KITT J
FOOTE,JUNE E
FORDJOUR,KENNETH
FOURNIER,GUY
FOWODU,GABRIEL
FRECHETTE,BENOIT
FRECHETTE,FRANCIS
FURLONG,DAVE
GAJO,NEGESSO
GALIB,SOULEIMAN A
GARANT,ROBERT
GARDAZI,SYED
GAUDETTE,JEAN-PHILIPPE
GAUDREAULT,YVES
GEBREMICHAEL,TIGIST
GEISEL,MARY
GENOIS,DOMINIK
GERELUS,YULL-DUPLAN
GESSIE,TREVOR
GEUVBASHIAN,SARKIS
GHANMA,LAILA
GIBSON,ALAN
GIENI, DOUG
GIGUERE-DURAND, CHANTAL
GILBERT,KARINE
GILL,SUKHBIR
GILLIS,DOUGLAS
GOMES,BARRY
GOODFELLOW,MATTHEW J
GOSSELIN,MATTHEW
GOUDZ,ALEXEI
GRAHAM,SHARON
GRANT,GERARD
GRAVES,DOUGLAS
GREWAL,MOHINDERPAL
GROOT,BRADLEY
GUAY,IAN
GULSBY,DWAYNE
GUTHRIE,KEVIN D
HADZISMAJLOVIC,NEDZAD
HAILE,ASNAKE
HAMEED AJWA,MAHMOOD
HAMEL,MICHEL
HAMEL,RICHARD
HAMILTON,ROWAN
HANNA,ELIAS
HARDY,MATTHEW
HARIHARAN,RAGUPATHY
HARRIS,MICHAEL
HARTSFIELD,JERRY
HASSAN,ALI
HATVA,EERO
HEHN,EDWARD M
HEPDITCH,KURT
HERMKENS,TELISHA
HEUS,PHILIP G
HIDALGO,LUIS F
HILL,GREGG
HOBDEN,SHIRLEY
HOLLIDAY,MEGAN E
HOLTZBERG,KURT K
HOQUE-LASKAR, MOHAMMED
HOWEY,JEREMY
HUM,HENRY
HUNTBATCH,ROSS
HUO,XINPING
HURST,CHRISTA M
HUSEIN,MUHUBO
IDRISSI,SIDI-ELMEHDI M
IQBAL,PERVEZ
IQBAL,WADOOD
IVES,WESLEY H
IWOLO-KISILA,PETRONELLE
JACOBS,ROBERT A
JAHED,PAIMAN P
JARDINE,KRISTA L
JEAN-LOUIS,GUISCARD
JEAN-LOUIS,KENSOU
JELANI,GHULAM
JENKINS,RANDALL J
JIBRAIL,OLIVER
JOSEPH,GREGORY
JOSEPH,JOSEPH D
JOSEPH,VILAIR
JUTRAS,CLAUDE
KABA,LAMINE
KALISA,JEAN-JACQUES
KANTIMERE,WILLIAM J
KAPOOR,PIYUSH
KARRA,MUSTAPHA
KATHIRESU,SUBRAMANIA
KAUSHIK,RAKESH K
KAYIRANGA,EMERY
KENNEDY,DUSTIN S
KHAKOO,MOHAMED
KHALAF,OMAR
KHALIF,AHMED
KHALKHAULI,DARIUSH
KHAN,FAHAD
KHAN,IQBAL MAUDUD
KHAN,IRSHAD A
KHAN,JEHANZEB
KHAN,MOHAMMAD UMAIR
KHAN,TARIQ ALI
KHAN,USMAN
KHAN,WASIF MUHAMMAD
KHOJA,SADIQ ALI
KINDYBALL,LYNNE M
KING,GORD
KIROUAC,MAE L
KLIMPKE,MYLES D
KNIGHT,NIKKITA
KOHEEALLEE,ABDOOL
KOJA,AULONA
KOKOTAILO,SHAWNA L
KRICKOVIC,MILAN
KRISHNALINGAM,SOCKALINGAM
KRIVITSKY,LEV
KUNDHAL,MOHINDER S
KUTSCHE,NATHAN J
LACHANCE,ROGER
LAFORGE,STEVE J
LAGROU,ROGER
LAHAM,JEAN
LAJOIE,CHRISTIAN
LAMARCHE,GUILLAUME
LAMBA,SURINDER
LAMOUREUX,MARTIN
LAMPEREIN,JEAN PIERRE
LANGILLE,DANIEL C
LANGILLE,JEFF
LAPIER,ROBERT L
LAROCQUE,SAMUEL G
LAU,BENEDICT
LAU,PETER
LAVOIE,LYNE
LAVOIE-RONDEAU,JULESLAWRIE,SAMANTHA
LAWSON,MURRAY
LAWSON,WALTER J
LECLERC,JEAN-FRANCOIS
LEGASPI,IMELDA
LEGAULT,ANDRE
LEGAULT,YANN
LEMAY,PIERRE
SECURITAS CANADA NEWSLETTER
LEVAC,MARC ANDRE
LESLIE,HARRISON
LEVERT,ROBERT
LEWIS,GARRY
LIS,EDWARD
LEVERT,ALAIN
LISTON,DONNA P
LIVINGSTONE,JEFFREY
LUBIN,DAGUILA
LUE-HUE,DAVID
LUNDQVIST,SVEN L
MACDONALD,BRENT H
MACKENZIE,CHRIS L
MADSEN,YVONNE
MAGILL,GARRET
MAHFOUZ,SAMER
MAHNA,VIJAY
MAJKIC,RADOMIR
MAKAKA,JEAN-CLAUDE
MAKINDE,ADEDAMOLA
MALHOTRA,SUDARSHAN
MALIK,MOHAMMAD YOUSAF
MALLISH,PHILLIPPE
MALTAIS,YVES
MALTMAN,JEFF
MANACE,MARTIN
MANAWALA,SURNINDERPAL
MANIRAMBONA,GERARD
MANN,SHAMINDER
MARCHAND,ETIENNE
MARCOUX,LEO
MARIER,PERRY
MARKVARDT,KONSTANTIN
MARTEL,ERICK
MARTINEZ,DAVID
MASTER,JASON
MAXIME,KEPHNY
MCFADDEN,ADAM
MCGILLOWAY,JOSEPH R
MCKELLAR,MARY
MCKEON,AMANDA
MCKORYK,JON W
MCNEILL,JASON
MEAD,RODERICK
MECHA,DEREJE N
MELICK,JOHN B
MERCIER,RENE
MEUNIER,BENOIT
MICHAUD,ALBERT R
MIKOL,MATTHEW
MILLER,TYLER J
MILLSON,MARY
MINHAS,SANDEEP
MINKA,JULES
MOHAMED,ABAS A
MOHAMED,RAFAT
MOLEDZKI,MICHAEL
MONGEAU,DANIEL
MOORE,SHARON
MORA,BEATRICE
MORIN,JEAN-PAUL
MORROW,TREASA
MUKENDI,PATRICK-GALANCE
MUNAWAR,SAUD
MURRAY,CARMEN
MYERS,SHIRLEY
MYRA,ANTHONY J
NADEAU,JEAN-YVES
NANJI,JAMIL
NDAYIKEZA,BASILE
NEDILSKY,MIKE
NELSON,COSMUS
NEWOOR,CHANDAN
NGUYEN,VAN
NITANGA,JEANNE-ROSE
N'KAA,DIBWE D
NOSEWORTHY,JOSEPH W
NTAHUSHIRA,ALAIN G
NTUNGANE,CHARLOTTE
OBEROI,MOHINDER
OCONNELL,ELAINE
OGOKE,COLLINS
OGUNNOIKI,NOJIMU O
O'HANDLEY,BRIAN A
OLIVER,JOHN
OPAVSZKY,ZSUZSANNA
ORANGE,MELISSA A
OTTO,RICHARD
OWEN,JOSHUA J
PAUL,ALIX
PAWLOWSKI,BOGUSLAW
PEARSON,KATHERINE M
PELRINE,MARY L
PERUSSE,ALAIN
PETGRAVE,HENRY
PICARD,DERECK P
PIETRANTONIO,MARK
PILON,MICHEL
POISSON,YVES
POONI,GURDEV
PORTER,JAMES T
POUSSARD,JACQUES
PRASAD,VINITA
PREMIA,WILFRED
PREUX,JEAN ROBERT
PURCHASE,ERIC
QUINTYN,JEROME
RAHOUI,YOUNES
RAJASANSI,SANDEEP K
RAMALHETE,ANTONIO M
RAMPRASAD,DEREK
RATHE,NANCY
RAWLINS,REUBEN
RAYMONT,VICKIE L
RICARD,REJEAN
RICASATA,CASIMIRO
RICHARDS,MARK
RICOT,ELIE JEAN
RIENDEAU,NICHOLAS P
RITCHIE,JAY
RITCHIE,MANSEL
RIVIERE,AMANDA
ROBERGE,LOUIS
ROBLES,GILBERTO
ROCHON,ANGELA
RODRIGUES,LUCY
ROSE,DWAYNE L
ROUSSEL,DENISE M
ROY,ALEXANDRA
ROY,FRANTZ
RUSHTON,JOSHUA
RUT,KHOR
RYALL,KATRINA
SABANAYAGAM,SATHIYASEELAN
SABOURIN,ROGER
SADDINGTON,HAROLD W
SAEED,ZAKARIA
SAINT-ILMOND,DUMINIEL
SALEM,MOUNA
SANDFORD,ROBERT
SANDHU,JYOTINDER
SANGARABALASUR,SIVABALASURIAR
SANGHRAJKA,VINAY
SANTAFE,GUSTAVO
SARAFIAN,ROBERTO
SAVAGE,MICHAEL
SAVARD,RUTH
SAVELLA,ARMANDO
SEKHON,BHUPINDER
SENECHAL,SYLVIE M
SHALIZI,JAWID
SHARMA,ANITA
SHARMA,AVINASH
SHARMA,GITA
SHARMA,RAVI B
SHERGILL,DHARMPAL
SICARD,NATHALIE
SIDDIQUE,MOHAMMED
SIDDIQUI,SHAKEEL
SIDHU,KULWINDER K
SIMARD,MICHEL
SINARINZI,PIERRE DAMIEN
SITTAMPALAM,MAXIMUS
SIVASUBRAMANYAM,BALAKUMAR
SLATCH,SARDOOL
SLE,ACHILLE G
SMITH,BLAKE I
SMITH,COLIN
SMITH,JOHN T
SMITH,MICHAEL
SOHN,BRANDON C
SOMAIAH,JAMMADA A
SOMMERFELDT,KARLA
SOUKUP,JOHN G
SOULLIERE,WENDY
SPENCER,NEIL M
ST ONGE,JAMES
ST STASKO,EDWARD
STEIGER,ROBERT
STEWART,DAVIDA I
STEWART,JASON
STEWART,PAUL G
ST-JUSTE,MARIE LAURETTE
STRINGER,BRADLEY
STURM,GABRIELLE
SUDHEER,SIMI
SUNDAR,NARNIE
SWINEMAR,EMMA
SYLVESTRE,LUC TAIT,
STEWART TAWIAH,BENJAMIN
TESFAMARIAM,TESFU
THERTELL,BRUCE
THEUNISSEN,CLINT
THIBAULT,REGINALD
THOMAS,GERALD C
THOMPSON,BRIAN
THOMPSON,STEVEN
TIPPIN,GARY
TOOR,VIRENDERJEET
TORBYCH,YURIY
TOUCHETTE,MATHIEU
TOURABI,YOUSIF
TREMBLAY,RICHARD
TRUDEL,SIMON
TRUNEH,ABAYNEH
TUCKER,PETER
TURNER,RON S
TUY,SUNLY
ULFIK,JACEK
VADNAIS,RICHARD E
UWIZEYE,JACQUES
VAILLANCOURT,YVES
VELUPILLAI,SELVARATNAM
VILLA HERRERA,OSCAR JOSE
VIMALANATHAN,ABITHA
WALTERS,LEBERT C
WANG,GANG
WEEDEN,TARA
WESTMORE,LINDSAY E
WILLIAMSON,THOMAS J
WHITNEY,THERESA M
WIMBS,LAURA
WOLDYOHANES,GETU
WONG,SANNY
WOOD,KANDY
WOOD,PAUL C
YANG,JAMES
YEUNG,ANDREW
YIMER,ESHETU
ZAIDI,SYED J
ZAIDI,SYED NASIR
ZANFI,MOHAMED
10 YEARS
AHMED,ASHZAD
ANTON,JOSEPH B
ARAUJO-VIZINHO,SUSETE M
ARAUJO, CLAUDIA
AUDY,REAL
AYARI,RACHID
BEDI,DEV JACK
BENNETT,JOSEPH
BLAIS,JEAN
BOUCHOUAREB,MAAMAR
BOUKHEZAR,ABDALLAH
BOUTET,MONA
BRONSON,DENNIS
BUROMBO,WEBSTER
CERVANTES,CELSO
CHARBONNEAU,CHRIS
CHARKO,CLARENCE S
CHERNESKIE,NICHOLAS
CHEVALIER,JULIE
CLOUTIER,JOHANNE
COLLINS,DANIEL
COMMANDEUR,JOHN
DAVIES,JAMES
DE GUZMAN,
DEMETRIO R
DE-GIUSTI,CYNTHIA
DESCHENES,PIERRE
DESPINS,DENISE G
DSOUZA,NEIL A
DUFFIN,ANGELA L
DUGGAL,SHEEL
ENDIQUE,LEANDRO
ENNS,CORNY C
ETHIER,PIERRE-JEAN
FAGONDO,ISABELLE
FEKERAZAD,DARYOUSH
FALAISE,JEAN-CLAUDE
FEVRIER,MARC
FRECHETTE,CAROLE
GARDNER,KEVIN J
GAUTHIER,CLAUDE
GAVRILOV,FILIPP
GINGRAS,RICHARD
GOYEAU,LARRY B
GREWAL,SATWANT
HARTLEY,BONNIE JEAN
HILLIER,SAMUEL
HINNELS,STACEY
HIRALALL,ANIL K
JEAN,PIERRE EDNER
KING,MARTIN A
KRUEGER,LINDSAY
KURTALIJA,MONICA
KUTCHKOSKIE,GILBERT
KYER,RICHARD
LABRIE,LYSANNE
LAMARRE,STEVEN
LAPOINTE,EDOUARD
LAU,ROBERT R
LAYOUS, ZIAD
LEVAC, RONALD
LEWIS, KEVIN
LIAO,MICHAEL
LIEBECK,JASON C
LITTLE,DONALD
LOUIE,LISA
LUNAN,AL
MACKENZIE,JONATHAN D
MANUEL,DANIEL
MAURICE,PIERRE
MERCIER,MICHEL
MILLS,DOUGLAS A
MIRON,GABRIEL
MOORE,PAUL
NAGUS,ALLAN S
NAU,ROLDY
NDOMBE,NSEKWA PASCAL
NENADOVIC,STOJAN
OLVER,WILLIAM L
PARADIS,SYLVAIN
PATZ, INGRID
PAUL,DANIEL L
SECURITAS CANADA NEWSLETTER
PERRY,ROBERT B
PESTANA,JOAO-LUIS
PETTIGREW,HERBY
POPOV,YURI
POUNTNEY,HAROLD
PREUSS,JASON
RAJALINGAM,ASWATHAMA
READY,GEORGE A
REILLY,RICHARD
ROBILLARD,JENNIFER L
ROY,KRISTELLE
RUGANGURA,ERIC-FRANCOIS
SAHOTA,VIRENDER
SCHMITT,CHRISTINA
SICARD,CHARLES
SINGH,PARMINDER
SIWEK,MONIKA D
SOBHAN,MOHAMMAD
STEWART,DAVID
STUMPF. CAROLYN
TAYLOR,RICHARD
THERIAULT,SONIA
THOMASSINI,GREGORY
TILANDER,LAWRENCE
TURNER,LEONARD
WALLING,PETER
WALSH,DEREK
WESTGATE,GEORGE R
WILLIAMS,VERNON S
WILSON,COREY S
WODZAK,MATTHEW
ZAKIR,MUHAMMAD S
ZEBEDEE,JOHN
15 YEARS
AFIKURA,OHENEBA
AHMED,BASHIR
AMOND,EDWARD
AUDET,JEAN
BAB,DENG A
BANGA,DAULAT
BEGIN,PIERRE
BORDEN,JAMES W
CAPLETTE,ALAIN
CHANDLA,JAGJIT
CHARETTE,LUC
CHARTRAND,MAXIME
CROMARTY,MARTIN
CUNDAY,DAN
CURTIS,EILEEN A
DATTARDI,LUCIANO
DAVIDSON,STEVE
DERVENIS,NICK J
DILLICH,JACOB J
DISBROW,SHARON
FITZGERALD,GARY
FRASER,CAREY
GAUTHIER,ROLAND
HYNES,BERTRAM
ISFELD,BRIAN W
KERFONT,AMBROSE J
LABRIE,KAROLE
LEKHI,CHANDER
LOISEAU,YVON
MAHMOOD,ZAFAR
MARCIL,ROGER
MARKOU,MARIA
MATHESON,BRIAN G
MCCALL,ROBERT W
MCLENAGHAN,DOUGLAS G
MCMURTRIE, KIRSTY
MENARD,CELINE
MENARD,STEVEN
MIELE,DARIO
MORGAN,MICHAEL
NOBLE,TERRY
O'BRIEN,GEORGE D
PARADIS,STEPHANE
PETRIN,JOANN
PETROVICH,MICHAEL
PRUNEAU,SEBASTIEN
RAMANATHAR,KARTHIGESU
RAMCHANDRAN,RAMALINGAM
RICHARD,THOMAS E
SLAUNWHITE,JOHN E
SMITH,JAMES C
SMITH,WILLIAM(BILL) C
THOMPSON, TREVOR
WEBSTER, CHRISTOPHER
WOOD,BLAIR
20 YEARS
ANDERSON,TIM
ANDREWS,KELLY
BARRETT,GLEN
BARRETT,SHANE
BASTASIC,PETER
BEHM,JANIS
BERKLEY,IAN
BOOMER,BRYAN
BOUTIN,ERIC
BOYCE,NORMAN
BRAGGER,JOHN
BRIDGER,CLYDE D
BUSUTTIL,KENNETH
CALCOTT,PHILIP
CEDILLOT,CLAUDE
CORBETT,NICHOLAS
COSBY,PAUL
CURTIN,DERRICK
DAL,QUASIM M
DAVIES,PETER
DICKSON,MARGARET KATHY
DOBRINDT,MATTHEW
DONAIS,THERESE
DUQUETTE,JEAN-NOEL
EGAN,MICHAEL
ELLIOTT,RUSSELL
FALLS,STEVEN
FOGARTY,TRACEY
FRANCIS,DOUGLAS
FUOCO,CARMINE
GAGNON,PIERRE
GAGNON,RICHARD
GATES,MICHAEL
GOUGH,DAVID
GRAY,RICHARD
GREEN,SCOTT
GULENCHYN,MICHAEL
GUY,ROBERT
HENNING,BARRY
HILBERDINK,KEVIN
HOWELL,TERRY L
HUNT,BARBARA ANN
HYLTON,ALBERT
JOHNSON,DESMOND
JOHNSTON,MICHAEL
KANDIAH,MAHALINGHA M
KELLY,WILLIAM
LEA,GABRIEL
LEE,DAVID
LIM,LEE
LOWE,LARRY
LUCK,VALERAE
MAILHOT,JEAN
MALBASA,MILAN
MARTIN,SCOTT W
MCCALL,GLEN
MCCARTNEY,JANINE
MCKAY,STUART
MCLACHLAN,SCOTT
MCNALLY,FRANK
MORRISON,SHAWN
MURPHY,PAUL
MURRAY,PATRICK
O'BRIEN,KEN
O'DONNELL,BRAD
OMOROGIEVA,PETER
PARKS,SHAWN
PEARSON,CARL
PELLERIN,PATRICK
POLLY,TODD
RUSK,JAMES
SAWYER,STEVEN
SHARMA,RAMESH K
SHERWOOD,GRANT
STOTT,DENNIS
SYRJANEN,KIMMO
TEMINSKI,MICHAEL
THOMPSON,SUSAN
THOMPSON,TRACEY
THOMPSON,W TIMOTHY
TORCH,ROBERT
TREPANIER,LISE
TRUDEL,JEFF
TUTERT,BRIAN
URIAS,STEPHEN
WALKER,RICHARD
WARD,RICHARD
WATERS,GREGORY
WINTERBOTTOM,MICHAEL
25 YEARS
ALLARD,RICHARD
BAZINET,PAUL
CLEMENT,NATHALIE
DEJESUS,BERT
DESBIEN,MARIE W
DUBOIS,SYLVIE
FORGET,GAETAN
GABOURY,PAUL
GINGRAS,MICHEL
GLADWELL,GORDON
GLAVES,ROBERT
GUILLEMETTE,MICHEL S
JOANNISSE,SUZANNE
LABILLOIS,MARC
IX,NORMAND L'ANGLAIS,CARL
LEDUC,NORMAN
MORAN,MICHAEL J
NOEL,JEAN-CLAUDE
RAGNAUTH,MOTIELALL
ROCH,ANDRE
SANDERSON,JAYNE E
SAYAMPUNATHAN,SOMASEGARE M
SHAH,MASOOD S
STUART,CATHLEEN D
WHITE,DAVID B
ZDZISLAW,MALACHA
30 YEARS
BELANGER,ALAIN
DESHAIES,DENIS
DIXON,BRUCE
GRENON,GILLES
LEPAGE,AIME
L'HERAULT,NORMAND
ROCHELEAU,MARCEL
TURCOTTE,JEAN R
35 YEARS
LAFORCE,DANIEL
40 YEARS
DHALIWAL,RAJINDER S
SECURITAS CANADA NEWSLETTER
Benefits
Dispensing Fees and You
Have you ever wondered when filling a
prescription what you really were paying
for?
Drugs constitute the largest
component of healthcare cost and to look
at this component would be a measure of
good cost management. There are two
parts to a prescription medication:
ingredient cost (consisting of the
pharmaceutical manufacturer’s selling
price, distribution cost, mark-ups by
wholesalers & retailers) and dispensing
fee. We as consumers do not have
control over a manufacturer’s cost or the
ultimate selling price but there is room to
maneuver with regard to Dispensing Fees.
So, what is a Dispensing Fee?
The dispensing fee is the charge by the
pharmacist on top of the medicine cost to
cover professional services rendered while
dispensing a drug. Providing information
on the proper use of the drug and any
possible side effects, count as a
professional service of a pharmacist.
Usually, it is a uniform fee applied to all
prescriptions, however, where compound
mixtures are involved, pharmacist may
charge more per minute of preparation. In
some provinces, pharmacies are required
to post their dispensing fees at a visible
place where consumers can see them
Ergonomics and your Environment
Ergonomics is a discipline that
involves
arranging
the
environment to fit the person in it.
When ergonomics is applied
correctly
in
the
work
environment,
visual
and
musculoskeletal discomfort and
fatigue are reduced significantly.
Posture is very important when it
comes to working on a computer.
No matter how well a workstation
is designed, problems may arise if
attention is not paid to the way
work is done. Working at a
computer often involves very few
changes in body position. This
lack of movement can lead to
muscle pain and strain. The
following tips can help to
minimize discomfort:
* Vary the work tasks. Break up
keyboarding tasks by doing other
job duties or tasks that involve
moving around or changing body
position – try to stand up and move
around.
* Look away from the screen
occasionally and focus your eyes on
an object far away.
* Take regular breaks to easy
muscle aches, eye strain and stress.
* Relax your muscles, stretch, and
change position.
* Don’t remain in one static position
for extended periods of time.
* Alternate between sitting tasks,
standing tasks, and walking tasks.
* Press keys gently; do not bang on
them or hold them down for long
periods of time.
before placing an order. Surveys show
that it can be as low as $4.99 and as high
as $11.99.
How Can You Help?
Next time you go to the pharmacy to fill a
prescription, take the time and ask your
pharmacist about the Dispensing Fee
charge. You will be surprised how it
differs from one to the other as dispensing
fees vary by pharmacy and geographical
location.
Shop around.
Savings in
dispensing fees help lower utilization cost
translating to less expensive premiums.
John Coletti, Securitas Canada, Vice President HR
* Take small walking breaks
during the day, as permitted
by your supervisor.
* Keep your shoulders,
arms, hands, and fingers
relaxed.
* Take the time to stretch.
For additional
information, our
Ergonomics Standard can
be found on the
Knowledge Library.
Eye level
450mm t o 750mm
lumbar spine
supported
wri sts st rai ght
Hips, elbows
and knees at
90 degrees
feet flat
John Coletti, Securitas Canada, Vice President HR
SECURITAS CANADA NEWSLETTER
Securitas Hotline Information
What is the Securitas Hotline?
The Securitas Hotline is a secure and
confidential way for employees to report
ethics, safety, and other workplace
concerns.
You can place a call to The Securitas
Hotline at 1-866-528-6556 or file a
report online at www.securitashotline.ca
24 hours a day, 7 days a week.
Remember, many Securitas employees
work at client facilities and are expected
to observe and report certain types of
situations as part of their job.
The
Securitas Hotline is not a substitute for
everyday reporting, but should be used
to report only those conditions or
situations that you were unable to resolve
through local branch management.
•
•
These concerns may arise from
observing the following types of
inappropriate conduct:
•
•
•
•
•
•
What issues should I first take to my
branch management?
•
Working through your chain of command
is key. Questions pertaining to uniforms,
pay cheques, or clarification regarding
Company policy should first be
addressed with your Branch Manager.
However, if you are uncomfortable with
approaching local management or did not
receive a satisfactory response from
them, The Securitas Hotline is an
appropriate option.
What types of concerns should I report
to The Securitas Hotline?
•
•
•
•
•
•
•
•
Harassment
Discrimination
Alcohol or drug use
Workplace violence
Policy violations
Pay issues
Health and safety issues
Theft, fraud, or damage to company
property
Ethics violations or any illegal activity
Unfair treatment of any kind
An employee exhibiting signs of
violent behaviour.
Someone selling drugs at work.
An employee risking an accident
because of drugs or alcohol use.
A fellow employee taking Company
or client property such as cash,
supplies, inventory or equipment.
Someone vandalizing Company or
client property or equipment.
Yourself or someone else being
treated unfairly or unprofessionally
because of sex, race, national origin,
age, disability, religion or other
protected grounds
A co-worker making a false injury
claim.
What happens when I make a report?
You can either call in a report or submit
one online. When you call, a Securitas
Hotline communications specialist will
answer your call and ask you a series of
questions to understand the nature of
your call. It is important that you provide
information such as the name and
location of your branch office and any
other pertinent information that will assist
the company in researching and resolving
your concern.
The communications
specialists will take your information and
prepare a written report that will be
forwarded to Securitas management.
When you make a report online, you are
asked to respond to a series of questions
as well. A report is also generated and
forwarded to Securitas management.
After the report is reviewed, it will be
assigned appropriately to initiate an
inquiry.
Will I have to give you my name?
No, you do not have to give your name if
you do not wish to. The information in
your report will always be confidential.
However, in some cases, management
may need more information in order to
address your concerns, or you might be
encouraged to meet with a management
representative if you were personally
affected by the situation being reported.
But it will always be your decision
whether to identify yourself.
What if I don’t have all the facts?
Securitas wants you to report all concerns
in good faith. We will look into the
information you provide, attempt to verify
it and take appropriate action.
If
additional
information
is
needed,
someone will contact you.
How do I check the status of my report
to The Securitas Hotline?
After you submit your report, you will
enter a custom password and be
assigned a unique report key.
This
information is exclusive to your report
and is unavailable to Securitas in order to
protect your confidentiality if you chose
to remain anonymous. You can use your
password and report key to contact The
Securitas Hotline either by phone or web
to obtain a response or provide additional
information.
The Securitas Hotline
www.securitashotline.ca or
1-(866)-528-6556
John Coletti, Securitas Canada, Vice President HR
SECURITAS CANADA NEWSLETTER
Highlight on
Employees
Workers Compensation Board Programs
(WCB, WSIB, CSST)
The Employee
Anniversary
Recognition Program
Accommodating an Early & Safe Return to Work
An early and safe return to work means
that
the
return
process
starts
immediately after the worker has
sustained an injury or suffered an illness
within the workplace. An early and safe
return to work also encourages active
recovery for the employee within the
workplace without suffering any wage
loss. Moreover, under section 19-0201 and 19-02-02 of the Occupational
Health and Safety Act, employers and
workers are obligated to co-operate in
the worker’s early and safe return to
suitable and available employment.
The main focus of early and safe return
to work is to enable the worker to
remain at the workplace following an
injury or to return to the workplace in a
safe and timely manner. Going back to
work may involve making changes to
the duties and/or the hours of work.
It is important to keep mind that should
an employee sustain a workplace
injury/illness, modified duties within
reasonable restrictions of the injury
must be immediately offered to the
employee, until such time that medical
information from the employee’s
physician is received. Having said this,
there may be instances whereby no
offer of modified duties is considered
suitable as the employee may require
time to heal; however the employer and
employee are still expected to maintain
regular communication and together
work towards the employees return to
work to some form of duties that are
deemed suitable by all parties.
When identifying early and safe return
to work opportunities with your
employer, the employee should be
aware that the first priority for the
employer will be to maintain as close a
connection as possible to the
Employee’s pre-injury job.
Where this is not possible, it is important
that the employee works with the
employer to identify suitable and available
employment that is within their physical
capabilities. This means both parties
should consider a number of factors, such
as:
•
•
•
•
The type of injury and the nature of
the worker’s impairment.
His or her functional abilities.
The stage of recovery.
How the employer can provide the
worker with suitable work and
accommodations.
The ultimate goal is to return the injured
employee to the workplace as soon as
possible. This can be done by using
standard restrictions. For example, if an
employee injures their ankle, consider
providing them with a modified job in the
branch office conducting reference checks,
filing, and other administrative duties.
Always offer the employee the proposed
modified duties offer in writing, so that the
communication can be tracked. If a worker
fails to co-operate in an Early and Safe
Return to Work Program Plan and the
applicable
provincial
Workers
Compensation Board (WCB) program
deems the work suitable, entitlement to
benefits from the applicable provincial
WCB program could be affected.
Securitas Canada’s Employee
Anniversary Recognition Program is
designed to formally recognize
employees on key anniversary
dates. Employee recognition, be it
for number of years of service or for
other reasons, is a crucial
component of employee motivation.
Taking the time to recognize an
employee goes a long way towards
strengthening both employee and
client relationships. Our clients
appreciate the fact that Securitas
understands and demonstrates that
people make the difference!
The Employee Anniversary
Recognition Program is to be
administered locally by each Area
and should include an Employee
anniversary recognition pin
(available for one, three and fiveyear anniversaries and every five
years after that), an employee award
certificate and a congratulations
letter to the employee. This
information is all available on the
Knowledge Library.
Securitas Canada’s Modified Return to
Work Program can be found in our
Knowledge Library. If you do not have
access to this and are interested in seeing
the policy, please request a copy from your
Branch Manager.
John Coletti, Securitas Canada, Vice President HR
SECURITAS CANADA NEWSLETTER
Health and Safety
Slips, Trips and Falls hurt us all!
As the temperature drops now that the winter months are upon us, the number of slips, trips and falls rises. Winter’s wet
and icy conditions are dangerous and both workplaces and workers need to take the right precautions. A few important
actions can make a big difference to everyone’s safety.
How to Prevent Slips, Trips and Falls:
● Determine if all work and traffic areas are clear of mud, snow, ice and water. If not, report it to your Supervisor.
● Lighting conditions, wherever possible, should be adequate. Report such conditions to your Supervisor.
● In areas where lighting is low, use a flashlight.
● Determine if steps and ramps are clearly identified. If not, report it to your Supervisor.
● Wear appropriate slip-resistant footwear. The soles of footwear should provide enough traction to allow for movement.
● Properly use carts, handrails, or any devices intended to assist in your safety.
● Don’t walk too quickly or run from place to place.
● Don’t carry objects that can obstruct your view. Pay attention to where you are going.
Remember – 45% of all our workplace injuries are caused by slips and falls, and all are preventable
(this information is included with all our Green Onsite Health & Safety Binders across Canada)
James Evans, Securitas Canada, National Quality/Health & Safety Manager
Training
To be successful in today’s workplace we need basic skills in time management to ensure that we have enough time to get
those things done that are not only important to our professional development but to our personal development as well. Not
managing your time properly can lead to a feeling of being overwhelmed, frustrated and stressed by the amount of
outstanding projects due.
Having a plan to manage your time will allow you to:
•
Take charge of your time and how you spend it, which will eventually allow you to be proactive instead of reactive
•
Increase your productivity as you begin to reduce the amount of wasted time and focus on those things that are truly important to your
goals.
•
Reduce the amount of stress by completing projects on time and reaching your goals. This will bring about self-satisfaction in your
performance which will make you happier in your work.
Eliminate those tasks that waste time. Prioritizing and setting daily, weekly and monthly goals will help you identify those
tasks that waste time. Once a time waster has been identified you then need to find a way to reduce or eliminate it.
Your first step to effective time management starts at the end of each day. As odd as that may seem the end of your day is the
best time to plan what you will do tomorrow. Using Lotus Notes, a Calendar or Day Timer you can start to place tasks in order
of importance and urgency. Start by listing all of the “A” tasks. These are the tasks that must get done on that day such as
reviewing the Post 1, meeting with your client at ABC Corp. to resolve customer complaint and checking the billing for
accuracy before is mailed the day after. Next you would want to list those B tasks which are the tasks which while important
may not require as much urgency. These tasks could be setting up a training plan with a client to tackle some issues that have
come up recently or review and action an ATB report that’s due in a few of days. Next, you list the C tasks. These are the
things that are important but not urgent, which may include calling on businesses in the area and drumming up sales leads or
visiting employees at BDF Inc. and ensuring that the staff are happy. What you are typically left with are those tasks which are
not important and not urgent…time wasters.
Typical time wasters are emails which you are copied on but do not require your attention, interruptions that do not relay useful
information, instant messaging and texting can quickly become a gossip session, meetings without tangible goals and purpose,
disorganized workspace makes it difficult to find what you need when you need it, personal communications, and web
surfing/coffee and cigarette breaks. These are the tasks that need to be reduced or eliminated as they waste our time and
make it difficult to focus on what is important. Once you have mastered listing task priorities for the next day you can then
start to plan weeks, months and even years ahead to ensure you get and stay on track to what is important. By managing your
time more effectively you will be on your way to taking charge of your time, increasing your productivity and reducing your
stress which will ultimately make your professional and personal life happier.
Warren Young, Securitas Canada, National Director of Training
SECURITAS CANADA NEWSLETTER
Securitas Canada Cold Weather Policy
The Management of Securitas Canada is committed to taking every precaution reasonable in the circumstances for the
protection of our workers. In recognition and support of our goal of providing a healthy and safe workplace, Management is
committed to the protection of employees and prevention of occupational illness and injury, occupational hazards and
occupational disease.
There are two categories to cold weather-related injuries. 1) no freezing of body tissue (trench foot and chilblains), and 2)
freezing of body tissues (frostbite). Chilblains in general, will not need medical attention (unless there is infection). Trench
foot and frostbite, however, require medical attention. Symptoms of frostbite include pain, burning, numbness, and
eventually a complete loss of sensation in the affected body part. The young, elderly, and patients with certain medical
conditions (diabetes, hypothyroidism, circulatory problems, and psychiatric illnesses), are more susceptible to cold weatherrelated injuries. People who abuse alcohol and illicit drug user are also at risk for cold weather-related injuries.
Introduction
Working outside in the winter cold and snow can be an enjoyable experience. However, without proper protection, cold
weather-related injuries can occur even when temperatures are above freezing (32°F, 0°C). This is especially true if there
are high winds or if clothing is wet. In general, however, it is both the temperature and the duration of exposure that play a
role in determining the extent and severity of cold weather-related injuries. The information below describes the different
types of cold weather-related injuries, as well as what to do to prevent and treat them prior to reaching a healthcare
provider.
What type of injuries can be caused by cold weather?
Cold weather-related injuries can be divided into two general categories. These are those that occur without the freezing of
body tissue (chilblains and trench foot) and those that occur with the freezing of body tissue (frostbite).
Cold weather-related injuries without tissue freezing:
Chilblains
Chilblains is a common type of cold weather-related injury that can develop several hours after exposure to extreme cold.
Chilblains are itchy, painful, reddish, or purplish areas of swelling that usually affect the fingers, toes, nose or ears; though
other areas of the body may also be involved. In some individuals, blisters or small open sores may also form. Chilblains
usually last for several days, and the affected area usually heals after several weeks. Though the affected area may remain
sensitive to the cold in the future, there is usually no permanent damage. It is not uncommon for a recurrence of chilblains in
susceptible individuals.
Trench foot (immersion injury)
Trench foot (immersion injury) was named after the condition suffered by many soldiers in the trenches during World War I.
Trench foot develops after prolonged exposure to a wet, cold environment and is typically a more serious condition than
chilblains. The symptoms of trench foot include:
• pain • numbness and swelling
The affected area may appear:
• red • blotchy
• pale • bluish or even black with advanced injury.
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As with chilblains, blisters and open sores can also develop. With severe trench foot, the development of gangrene
requiring amputation can also occur. The usual recovery period from uncomplicated trench foot can be for several weeks
and as with chilblains, subsequent cold sensitivity of the affected area may also occur.
Cold weather-related injuries with tissue freezing:
Frostbite
Frostbite occurs when there is freezing of the affected area and it is the most serious of the cold weather-related injuries.
Frostbite usually affects the hands, feet, nose, or ears; though other parts of the body may also be affected. This type of
injury results from decreased blood flow and heat delivery to body tissues resulting in damaging ice crystal formation.
Frostbite injuries can be classified as either superficial or deep depending on the depth of injury. Superficial frostbite injuries
involve the skin and subcutaneous tissues, while deep frostbite injuries extend beyond the subcutaneous tissues and
involve the tendons, muscles, nerves, and even bone. Superficial frostbite injuries have a better prognosis than deep
injuries.
Frostbite symptoms
The symptoms of frostbite may progress from pain/burning to numbness and eventual complete loss of sensation.
Depending on the extent and time of injury, the affected area may appear pale, red, bluish/gray or black with the presence
of clear or purplish colored blisters. The skin and underlying tissue may feel hard to the touch with advanced injury.
The prognosis for frostbite injuries depends on the extent of injury and whether or not there are any resultant complications
from the initial injury, such as infection. It may be weeks to several months before it is possible to determine exactly how
much tissue damage has occurred, and what if any tissue needs to be removed/amputated. Sometimes cold sensitivity or
numbness of the affected area persists.
Who is most likely to get a cold weather-related injury and what can be done to prevent it?
Anybody can develop a cold weather-related injury, but the young and the elderly are especially prone to these types of
injuries. In the young, the small size of their extremities and their limited mobility makes them more likely to be affected
while in the elderly, poor circulation and limited mobility increase their susceptibility. Individuals who work outdoors, the
homeless, and those who engage in outdoor activities are also at increased risk for developing cold weather-related injuries.
Alcohol and illicit drug use make it more likely that individuals will develop a cold weather-related injury because these
people may not sense that they are in danger. Certain medical conditions, such as diabetes, hypothyroidism (low thyroid),
psychiatric illness, and circulatory problems can also make it more likely that one will develop a cold weather-related injury.
The prevention of cold weather-related injuries is best achieved through careful preplanning and preparation for the cold,
when possible.
• Dress warmly using multiple layers and adequately cover body areas prone to injury.
• Try to have an extra change of dry clothing so you can remove any wet clothing if necessary.
• Always keep your hands and feet dry and avoid wearing tight fitting clothing on these areas as it may decrease the
circulation.
• Most importantly, however, move indoors to a warmer environment when you begin to feel cold.
How should frostbite and other cold weather-related injuries be treated?
The treatment for cold weather-related injuries involves removing oneself from the precipitating cold environment, with
subsequent rewarming of the affected areas using moist heat.
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The use of dry heat (such as over a fire or a portable heater) can lead to burns because of ones lack of sensation and it can
also further dry out the already injured tissue.
Avoid massaging or rubbing the affected area with snow (a common "folk remedy") as this will only aggravate the injury.
With regard to frostbite, it is important NOT to thaw the affected area if there is a risk of it re-freezing! Re-freezing
will only lead to more severe damage. If you are camping or outdoors and you are unable to get indoors, leave the extremity
frozen until definitive medical care can be instituted.
Frostbite symptoms
Rapid rewarming is the most effective treatment for cold weather-related injuries. This is accomplished by immersion of the
affected area into circulating hot water that is between 40-42°C (104-108°F) for 15-30 minutes or until thawing is
complete. Make sure to test the temperature of the water with a thermometer or a hand that is not frozen in order to avoid
burning the injured area! There may be quite a bit of pain when the injured area is rewarmed. Acetaminophen (Tylenol and
others), aspirin (Bayer and others), naproxen (Aleve and others) or ibuprofen (Advil and others) may be used to help with
the discomfort. If stronger pain medications are required, contact a healthcare provider.
Other treatments for cold-related injuries include local wound care for blisters and open sores. Keep the wounds clean and
dry and avoid rupturing blisters. Topical aloe vera cream is recommended.
When should I seek medical care for a cold weather-injury?
Chilblains can usually be treated at home, though if signs of infection, blisters or open sores develop, individuals should
consult a healthcare provider. Also, those patients with recurrent chilblains may also seek medical care.
Individuals with trench foot or frostbite should consult a healthcare provider. These are more serious cold weather-related
injuries and often require admission to the hospital and long-term medical or surgical management. Lastly, if there is
blistering or open sores and you are not up to date on your tetanus vaccination (within the last 10 years); you should
receive a tetanus booster.
Frostbite Childblains, and Trench Foot At A Glance
• Cold weather-related injuries occur with and without freezing of body tissues.
• The young and the elderly are especially prone to cold weather-related injuries.
• Alcohol and illicit drug use increases the risk of cold weather-related injuries.
• Examples of cold weather-related injuries include chilblains, "trench foot," and frostbite.
• Frostbite can lead to loss of body parts.
• It is important not to thaw an extremity if there is a risk of it re-freezing.
All employees are encouraged to dress properly and take an adequate supply of additional protective clothing with them to
sustain them over the duration of their shift.
Securitas Canada encourages all employees to read and understand the symptoms and treatment of cold weather hazards.
Should you experience any of these hazards, please notify immediately your Supervisor, Manager, or the Dispatch
Department so that the situation may be dealt with properly.
Occupational Health and Safety is everyone’s business. Ensuring full compliance with the Occupational Health and Safety
Act and maintaining effective communication and a proactive approach to health and safety will not only mean a healthier
and safer workplace, but will also improve employee morale and encourage other good business practices.
James Evans, Securitas Canada, National Quality/Health & Safety Manager