Value Added Security Solutions

Value Added
Security Solutions
A Knowledge Leader in Security...................................3
Our Footprint ....................................................................4
Operational Analysis .......................................................5
Integrated Guarding........................................................6
On-site Guarding ............................................................................... 7
Mobile Guarding ................................................................................ 8
Remote Guarding .............................................................................. 9
Specialty Services......................................................... 11
Global and National Accounts ........................................................12
Securitas Critical Infrastructure Services, Inc.................................13
Healthcare Security Services..........................................................14
National Temporary Security Services...........................................15
Securitas Training and Service Excellence............... 16
Tools for Service Enhancement.................................. 18
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Value Added Security Solutions
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A Knowledge Leader in Security
Contract security services are often viewed as a traditional security
officer making patrol inspections or controlling access at a fixed post.
While these functions remain crucial to security at many locations,
Securitas Security Services USA, Inc. is able to offer, through its
affiliated companies and specialty divisions, a much broader
range of security solutions that can add significant value to
client organizations.
Security services delivered by experienced professionals allow client organizations to focus on their
core competencies. Costs for non-core activities are
reduced and internal resources can be used for other
purposes. Partnerships develop in which we not only
achieve defined goals, but also proactively identify
and address future needs by participating in your
strategic planning process. Most importantly, clients
may benefit from an integrated security solution that
is demonstrably superior to what is currently in place –
a program that is designed and managed to the highest
professional standards.
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Our Footprint
The business philosophy of Securitas USA is to create value and improve
quality for our clients, and we achieve these goals because of our lateral
organization that consists of more than 500 local offices. This creates a
strong base that is both flexible and client-oriented.
Our five geographic regional offices guide and support
their local branch offices that, in turn, support the
officers in the field. Securitas USA places great
emphasis on empowering local branches to rapidly
respond to your requirements. By placing resources
at the local level where they can be used most
effectively, we strive to add value by keeping
close proximity to both our clients and
security officers.
CANADA
North York (Ontario)
NORTHEAST REGION
Boston, MA
SECURITAS NORTH AMERICA
HEADQUARTERS
Parsippany, NJ
PACIFIC REGION
Anaheim, CA
MID-ATLANTIC REGION
Frederick, MD
NORTH CENTRAL REGION
Downers Grove, IL
SOUTH REGION
Atlanta, GA
Hawaii
Guam
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MEXICO
Monterey, Nuevo Leon
Puerto Rico
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Operational Analysis
Our goal is to become a long-term, strategic security partner with each client
organization. We can begin by working with clients to assess their existing security
programs and determine if changes are necessary to better serve their security
needs and business objectives.
The first component of a risk assessment is the
Operational Analysis, which provides an understanding of the existing physical security measures at the
facility or site. To standardize and simplify this initial
process, Securitas USA uses a custom-designed
operational analysis tool that assists in developing a
risk assessment of the facility. We will then propose
the best security alternative, utilizing on-site, mobile
and remote guarding, if the client so desires, to offer a
cost-effective and comprehensive security program.
Several factors should be considered when evaluating
security services in addition to the direct costs of personnel and equipment. When an organization relies
on Securitas USA as a single source provider for all of
its security needs, there are a number of advantages.
When an organization relies on Securitas USA as a
single source provider for all of its security needs,
there are a number of advantages.
These include:
• A high-quality, professionally managed,
integrated security program.
• Reduced costs from outsourcing
non-core services.
• Ability to productively redeploy internal resources.
• Reduced employee turnover and training costs.
• Ease of administration with one point of contact and accountability.
• Simplified billing with one invoice for all
security services.
• Standardized screening, hiring and training.
• Performance-based measurement aligned
with client expectations.
Complete a risk assessment
of client facility
Securitas USA
Site Manager
meets with client
Evaluate client’s security needs
Securitas USA
Site Manager presents
cost-effective security
program to the client
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Integrated Guarding
At Securitas USA, we continually strive for methods to meet
each client’s unique security needs while keeping the client’s
business goals and budget in mind.
We are dedicated to using our resources and experience to
create security alternatives that address the rising costs of
the security profession.
Our goal is to drive efficiencies within a client’s security
program without compromising our capabilities to
meet the security requirements. The solution is
Integrated Guarding, which combines all three of our
guarding services — On-site, Remote and Mobile —
to provide a comprehensive, cutting edge alternative.
Value Added Security Solutions
Through our coast-to-coast footprint, Securitas
USA and its affiliates can offer an all-inclusive
approach – we can provide not just the officers and
the technology, but a flexible security plan to handle
all aspects of an organization’s security objectives.
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On-site Guarding
We know that every business environment has different security needs,
which is why we have leveraged our knowledge and expertise to develop
a variety of guarding functions to meet any client’s requirements. After
performing an Operational Analysis of your site, we will recommend the
services that best fit your situation.
The security services that Securitas USA can offer to our clients include:
• Reception/concierge services
• Alarm and emergency response
• Console operations
• Facilities badging and identification services
• Special event guarding
• Transportation and parking coordination services
• Fire patrol and equipment checks
• Customized and site-specific security functions
As a client-focused organization, Securitas USA devotes extensive time and resources
to hiring, training, developing and retaining our officers to achieve a level of service
that meets the client’s security needs.
We will provide on-site
security officers who:
Convey trust and confidence
Our extensive pre-employment screening
and selection procedures verify each job
candidate’s background and assess a
variety of personal qualities, including
trustworthiness, honesty and integrity.
Possess a professional demeanor
Because our security officers represent
our clients, as well as our company, we
strive to make certain that every security
officer acts professionally at all times.
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Mobile Guarding
Mobile Guarding allows businesses of all sizes to have access to the world-class
protection, high-caliber officers and advanced technologies that make Securitas
USA a knowledge leader in security. After performing a detailed analysis of your
site, Securitas USA will create an innovative, flexible solution that meets your
security needs as well as your budget.
Key elements of Mobile Guarding include:
Mobile Patrol Officers
Specially-trained, vigilant and helpful officers
check in at random but regimented times to
perform post orders, inspect the property and
assist staff as necessary.
Alarm Response
Mobile patrol officers can respond to alarms
and react with the appropriate response that
the situation calls for.
Mobile Guarding by Securitas USA offers comprehensive security through innovative and cost-effective
packages. Cutting-edge technology and software,
combined with specially-trained Mobile officers,
creates real-time security that helps prevent incidents,
optimize security officers’ time and reduce costs.
When you rely on Mobile Guarding to monitor
your facility, you know the first response will
be appropriate.
Advantages include:
Protection and deterrence from theft and
vandalism – random, regular checks by officers
in clearly marked Securitas USA vehicles send
the message that you take your security seriously.
Real-time reporting – advances in technology enable a Mobile officer to create online reports while on-site – instantly providing alerts concerning
any security issues. Instead of arriving at work to
find a problem, clients receive a complete review
of the night’s activity.
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Consistent service – multiple locations can
receive synchronized service, whether separated by a few blocks or several states.
Reduction in false alarm fees – using Mobile
Guarding as a first response can help eliminate
false alarms for local law enforcement, thereby
saving money and promoting goodwill.
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Remote Guarding
Advances in camera, sensory and access control technology have radically changed
how we can manage many key security duties. Where officers now control access
on-site, we can monitor remotely.
Tried and tested technology means an off-site
officer can conduct a full video tour of a facility,
make security announcements and manage access
control for employees and visitors. The same officer
can complete logs and file reports traditionally
performed on-site.
Securitas USA has tailored its Remote Guarding
services to help protect organizations of every size,
and across nearly every industry and unique facility.
Remote Guarding can enhance your security program
and prove cost-effective even if you have many sites
in remote locations.
By combining ever-vigilant remote operators and security officers,
we can offer the following customizable services:
Alarm Verification
Cameras scan your premises for unauthorized
activity and potential threats, and deliver an
audible message that security is monitoring in
real-time. Remote operators can dispatch Mobile
patrol officers or summon the police when the
situation warrants.
Remote Employee Escort
Live video surveillance with audio notification
helps provide a safe environment as employees
or visitors arrive and depart the area.
Detection
Automatic detection of suspicious movement in
predefined areas or abnormal interruptions at your
facility using cameras and software connected to a
24/7 remote monitoring center.
Deterrence
Integration of a speaker system at your site allows
operators to ward off potential intruders while
alerting authorities.
Remote Entry/Exit management
On-demand processing authorizes the identities
of employees and contract workers who require
access to the facility.
Remote Patrol
Video-based patrols can inspect your premises
and critical assets, monitor suspicious activity,
and help comply with security guidelines for
the client site.
Remote Perimeter Protection
Customized intelligent video analytics for each
unique location automatically recognize potential
threats and suspicious activity.
Efficiency
Clients receive security services and capabilities
that mirror those of an on-site security officer at a
significant cost savings.
Emergency Response
Highly trained security officers are posted at remote
monitoring centers and can respond promptly to any
security breach or threat and summon appropriate
emergency personnel.
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Specialty Services
Securitas USA offers, through its affiliated companies and specialty
divisions, a much broader range of security solutions that can add
significant value to businesses. Specialty services can be customized
and combined to meet the security requirements of any organization
in a variety of circumstances. We work closely with each client,
listening carefully and applying our expertise, to offer a solution to
help protect your facilities, your employees and your assets on a
global, national and regional basis.
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Specialty Services
Global and National Accounts
The Securitas USA National Accounts group serves the specialized needs of
large clients across a broad geographic area. Over the years, the group has
developed and refined a flexible model for delivering integrated security
solutions while meeting the diverse needs of its clients.
National Reach, Industry Focus
An organization’s specific security needs often
vary to include world headquarters sites, security
operations centers, manufacturing plants, data
centers, distribution centers, sales offices, campus
environments and high rise buildings. Through the
National Accounts group, these various security
needs are managed through a customized national
security program and result in a consistently high
level of client satisfaction.
Current vertical markets
within the Global and
National Account portfolio
include the following:
• High tech
• Telecom
• Financial services
• Facility management
• Logistics
• Retail
• Manufacturing
• Pharmaceutical
The National Accounts service delivery model is
organized into industry-specific vertical markets,
each led by a vice president dedicated to implementing an account structure that supports
each specific client organization. More than just
marketing, sales or transition leaders, these vice
presidents remain engaged in ongoing account
development throughout the entire client relationship, including selection, training and coaching of
account management personnel; facilitating the
sharing of best practices; benchmarking among
clients; developing value-added service strategies
targeted specifically for that industry segment;
and, most importantly, helping provide consistency
and standardization of service delivery across the
entire account.
Specialty Services on a Global Basis
Many National Account clients will eventually
expand globally and expect their security services
provider to expand with them. To meet the global
growth expectations of our clients, the Securitas
Global and National Accounts group works with a
two-tiered global service delivery model.
For service requirements in Europe, Central/
Latin America, Southeast Asia, China, India, the
Middle East and Africa where Securitas affiliates
currently operate, the vertical market vice president
and global account manager work directly with
Securitas counterparts to arrange services and
Value Added Security Solutions
help with consistent communication, performance
management, and support functions. Securitas
personnel in these countries are integrated into
the global and national account management
team and operate within the same contractual
and service excellence framework as their U.S.
counterparts. The Global and National Accounts
group takes every step necessary to manage
cultural, language and legal differences when
working across several continents to develop a
successful global security program.
In countries where Securitas does not have
a branded presence, the Global and National
Accounts group has established long standing
alliance partnerships with local security providers
to meet the needs of its clients. The Global and
National Accounts group maintains the primary
relationship with the client, and clearly defines the
account requirements, roles and responsibilities,
personnel and training standards, and oversight
accountabilities.
As part of a customized national or global security
program, Securitas can also provide specialized
services through embedded positions within the
client organization. These specialty services cover
security administration and support, executive
protection, fire prevention and response, investigations, global intelligence analysis, technology
and mobile services, and are integrated into the
customized security program on permanent,
long term and short term assignments.
Specialty Services
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Securitas Critical Infrastructure Services, Inc.
As one of the largest providers of specialized security, fire and emergency response
services in the U.S., Securitas Critical Infrastructure Services, Inc. (SCIS) meets
federal government security requirements in the aerospace/defense, energy,
and petrochemical industries.
With over 12,000 security and fire personnel,
SCIS maintains corporate level national agreements with some of the largest aerospace/
defense, energy, and petrochemical companies,
and directly contracts with the Federal government. SCIS operates under a proxy agreement
with the U.S. Government and has been
approved by the Defense Security Service
(DSS), Department of Energy (DOE), and all
other government agencies to retain security
clearances and operate contracts requiring
security clearances.
Federal Government Services Division
Paragon Systems Inc. is the division dedicated
to directly supporting the Federal government.
With over 6,000 employees deployed at U.S.
Government facilities from Maine to California
and Guam, its staff of professional security
officers are highly vetted, trained and supervised. These officers possess clearances from
a suitability assessment to the highest levels of
trust available in order to complete their security
tasks for federal agencies such as DHS, DoD,
DoJ, DoT, NASA, and USDA.
Aerospace/Defense Services Division
The SCIS Aerospace/Defense Services Division
is uniquely positioned to provide world class
uniformed security services for the aerospace/
defense industry. SCIS is an industry leader in
securing highly sensitive controlled facilities on
a national, regional and local basis. Having been
selected as the national security provider for
many of the top Department of Defense, aerospace and intelligence contractors in the U.S,
SCIS is qualified to provide “cleared protective
services” to classified facilities.
Energy Services Division
SCIS Energy Services Division provides
specialized protective services for owners
and operators of nuclear power, nuclear fuel
storage and energy facilities. Since 1968, SCIS
and its predecessor companies have successfully developed an experienced management
team that is knowledgeable and adheres to
the stringent federal regulatory environment
to keep pace with its dynamic requirements.
Using this expertise, we are able to provide
both armed and unarmed permanent security
and augmentation services personnel along
with the necessary administrative, managerial,
operational and logistical support to the energy
industry anywhere in the U.S.
Petrochemical Services Division
The SCIS Petrochemical Services Division
provides security services to the oil, natural gas
(ONG) and chemical industries. With over 2,600
specially trained Security Officers and industry
experts, SCIS works with our clients to provide
the personnel and technological resources
required to accomplish security’s evolving
missions. As a global leader in security, SCIS
has the resources to meet the needs of our
clients during turnarounds, natural disasters and
other business. Together with environmental,
health and safety regulations, security is
becoming a major regulatory area and, in
the ONG and chemical sectors, regulatory
compliance is critical.
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Specialty Services
Healthcare Security Services
Security officers who work at a healthcare facility must understand key
healthcare security concepts, such as The Joint Commission (TJC) survey
process, Health Insurance Portability and Accountability Act (HIPAA) &
Protected Health Information (PHI) programs, the Emergency Medical
Treatment and Labor Act (EMTALA), and how to de-escalate and manage
aggressive or violent individuals.
Securitas USA has developed its own Healthcare
Academy, which is an eight-hour course to provide
a foundation for all security officers prior to working
in a healthcare environment.
As a result of our healthcare specific training, security
officers learn how to provide customer service with
empathy and in support of the organization’s or
facility’s mission, vision, values and corporate goals.
The sensitivity of the healthcare environment
demands monthly safety training and annual refresher
training for all who provide security services to an
organization. The monthly training newsletters help
to refine security skills, and Securitas USA’s extensive
library of healthcare security resources has proven
helpful to hospitals that undergo TJC survey process
and valuable in security incident mitigation. We
provide expert healthcare management assistance
to hospital staff and can share best practices from
our national program.
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We strive to deliver a healthcare security
program that will:
• Recognize and respond to threats
appropriately, utilizing hospital emergency code response protocols.
• Communicate positively with staff, visitors and patients.
• React proactively to de-escalate potential
acts of aggression or violence.
• Help to maintain a safe healthcare
environment.
• Comply with TJC Environment of Care
safety/security requirements.
• Document safety and security situations.
• Adhere to other Regulatory Agency
requirements pertaining to security
Specialty Services
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National Temporary Security Services
Securitas USA recognizes the need for static temporary services, whether in
response to an emergency or a planned service request. Our National Temporary
Security Services division is a unique, web and voice-based service that works with
a variety of site-types and vertical markets.
By utilizing our National Communications Center
(NCC) with its state-of-the-art telephone and LAN
technologies, we can provide around-the-clock
direct coordination with officers, branch management
and clients.
The National Temporary Security Services managers
and vice president will become a single point of
contact to help develop a service package tailored
to meet your needs.
Benefits of utilizing Securitas USA
National Temporary Services include:
• Single point of contact to manage your
service request.
• Dedicated National Account Coordinators
who know your account.
• Timely response to your security
requests 24/7.
• Documentation and reporting on the
services provided along with
financial information.
• Comprehensive experience in the security
management industry.
•
Easily requested temporary service using
our online sales system or by calling the NCC using one toll-free number that handles only temporary service requests.
Our large national footprint enables us to leverage
our vast network of Securitas affiliates and related
divisions to quickly and efficiently accommodate
your temporary security request.
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Securitas Training and Service Excellence
Securitas USA security officer training is delivered through a highly effective,
blended approach that utilizes classroom learning, on-the-job training and
mentoring, practice and drills, self-study, and e-learning with our dynamic
proprietary online courses.
Three categories of security officer training include:
Introduction to Security
Includes the five fundamental responsibilities of
every security officer, plus basic anti-terrorism
training and an assessment of post order
competencies.
Specialized Training
Some industries and businesses require
specialized training which can be developed
in consultation with industry experts.
Certification Training
This three-part Advanced Certification Training
program covers more than 30 security topics.
Additional certification may be a requirement
of the site (e.g., CPR, First Aid, Hazard Communications and security technologies).
With advanced technology and sophisticated courseware design, the Securitas USA Online Academy
leverages industry-leading proprietary online security
training with a state-of-the-art Learning Management
System to create a comprehensive e-learning program.
Enhanced features offered through e-courses:
• Highest-quality online learning experience
• Interactive simulations
• Engaging and informative graphics
• Self-paced learning
• Instant feedback and coaching
• Real-time performance assessment
Supervisor Training
Security officers who wish to pursue advanced
opportunities in security may be eligible for the
Securitas USA Certified Security Supervisor Program.
Participants complete four core supervisory courses,
as well as courses in human resources, risk management and e-learning courses in related subjects.
The program is offered in a blended classroom and
online learning format.
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Management Training
Our management training initiative provides our
employees with tools to be successful in running their
business and in their interactions with employees
and clients. The Branch Manager Training Initiative
includes topics such as Financial Review, How to
Work as a Branch Manager, Market Segmentation,
Service Delivery, Branch Organization, Client Service
and Sales.
The Securitas Security Management program has
four levels that provide all management with a broad
understanding of on-site security operations. The
program begins with an overview of security assessments, and continues with Levels Two, Three and
Four, which review methods by which managers can
perform more accurate, effective risk assessments.
ASIS International, the preeminent organization
for security professionals, has board certified
designations that serve to professionalize the security
industry. Our managers are encouraged to obtain
either their Certified Protection Professional (CPP)
or Physical Security Professional (PSP) designation.
We have a number of training programs certified by
ASIS that support the recertification requirements of
these important programs.
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Service Excellence
To establish consistency in our service, Securitas USA
employs one common set of service delivery tools as
part of its Service Excellence program. This includes
building service requirements into the local Client
Service Plan and using performance management
and measurement tools to refine the service delivery
over time. As a service company, we know that quality
must be built into everything we do to deliver the
security that our clients value.
As a service company, we know that quality must be built into everything we do
to deliver the security that our clients value.
Delivering world-class service relies on three key components:
Service Commitment
Our organizational approach for assuring
client satisfaction
Performance Management
Our operational approach to addressing service level and cost
Service Level Management
Our account management approach for using
tools and measures to assess and report the
level of service we deliver to each client
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Tools for Service Enhancement
We are committed to the highest standards of quality and service. Our security
personnel are stringently screened and thoroughly trained to follow proper
procedures and act appropriately. Securitas USA has created several effective tools
to enhance officer performance and to verify and measure our performance.
SecuritasConnect
Securitas USA has developed a secure Client Portal, “SecuritasConnect”, with single sign-on for our clients,
which gives instant access to your facilities’ critical information in real-time. Clients have the capability to
access this data 24/7 as it occurs from anywhere in the world.
Through SecuritasConnect, you will have access to:
Our People – current officer schedules
Our Procedures – SecuritasVision information
including post orders, incident tracking and
trending, and tour information
Our Training – view the site specific learning
plan and track the officers’ progress
Our Feedback – access to the key performance indicators and scorecard information
Our Tools – all technology utilized at your site,
including IP monitored cameras and/or
Securitas Visitor Management systems
SecuritasConnect is unique; it gives total access with complete transparency to what’s taking place on your site.
It’s a testament to our commitment to bring innovative, cutting-edge solutions to clients that deliver the added
value they’ve come to expect from Securitas USA.
On-Site Guard Management System
Securitas’ On-Site Guard Management System is a secure and scalable web-based application that can bring
innovation and efficiency to your facility. It can be deployed at a single facility or across your entire organization
and combines incident management, tour verification, task scheduling and incident alert notification into one
easy-to-use application by equipping our officers with an advanced touring and alert system.
• Easily customizable and scalable features
designed to facilitate your management
and improve your operational efficiency.
• Detailed reports and statistics to help mitigate
risk through incident and trend analysis, identify
incident patterns and potential vulnerabilities.
• Real-time data collection, analysis, trends,
and metrics capabilities allow for continuous performance improvement.
• Receive alert notifications when tours are late and provide smart monitoring around the clock.
• An eco-friendly solution that eliminates
the need for paper.
• Customized smart-tours with reliable
NFC token technology.
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Officer training details: monitor officers’
progress through the curriculum, including
training program status, courses in progress,
and courses completed.
• Information is encrypted and secure.
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Securitas Visitor Management
Whether your visitor management needs are for a
commercial lobby application, logistics truck gates
or residential gated communities, Securitas USA
can offer a solution.
Securitas Visitor Management offers front line protection for validation and verification of visitors and
contractors. Whether an upgrade to a simple system
is needed to replace a paper and pen log-book, or
a highly sophisticated, multiple-station system is
required, our system can work for many types of sites.
Additionally, Securitas Visitor Management for
Logistics is an innovative solution for truck gates
or distribution centers. Desktop and tablet solutions
are available to speed up processing of trucks at your
site. It also allows you to screen and validate visitors,
drivers and contractors; produce credentials for visitors/
trucks; and photograph any damage on vehicles.
In a residential setting, Securitas Visitor Management for Communities is a robust tool, designed to
optimize security and guest access for residential
guard stations. By allowing residents to prescreen
visitors and remotely inform the guard house of both
welcome and unwelcome guests, they become a part
of the overall community security.
With Securitas Visitor Management, you can:
• Preschedule appointments to quickly process guests, visitors or vendors.
• Scan drivers’ licenses and/or capture photo
for identification.
• Easily access contact information for
companies, locate employees and
manage deliveries.
• Receive automatic notification via text or email of visitor arrival.
• Receive data analytics and reporting features.
• Track packages and alert employees instantly when packages arrive.
• Track incoming and outgoing packages with
signature capture and barcode scanning.
PoCo® Post Confirmation Service
Real-time post confirmation service verifies that
security officers are on duty at their assigned posts
24/7, anywhere in the U.S. Operators at our National
Communications Center can instantly detect possible
open posts and notify local supervisors.
Securitas USA Automated
Field Enterprise System (SAFES)
SAFES is an exclusive computerized management
and scheduling tool that helps match properly trained
and qualified security officers to each client site while
also providing accurate payroll and invoicing support
on a national basis.
Hiring Management System (HMS)
The HMS online solution increases applicant flow,
reduces time to hire, offers improved screening
and hiring tools, and reduces turnover and
unbilled overtime.
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®
A Valuable Partner in Security
As an industry leader, we have firsthand experience with
worldwide security trends and have developed protocols
for a variety of scenarios. A company of our size offers a
comprehensive approach — we can provide a full range of
services that leverage our officers and technology for a
complete and flexible security plan to meet all of your security
requirements. Securitas USA is committed to forming a mutually
beneficial partnership and fully understanding its clients’ security
needs in order to provide the highest possible level of service.
For more information about Securitas USA,
visit www.securitasinc.com
© 2014 Securitas Security Services USA, Inc. - Printed in USA - 11/14 - VA-0004
Securitas Security
Services USA, Inc.
Two Campus Drive
Parsippany, NJ 07054
877-281-5543
www.securitasinc.com