Quick Reference Guide - Norfolk State University

www.nsu.edu
An Equal Opportunity Employer
Created by the Office of Communications and Marketing
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Academic Affairs - (Office of the Provost)
Accountancy, Finance & Information Management
Accounts Payable
Admissions Office - Toll Free
Admissions - Undergraduate
Admissions - Graduate
Allied Health
Archives
Alumni Relations
Army ROTC
Army ROTC - Toll Free
Athletics
Athletics Sports Information
Athletics Compliance
Athletics Foundation
Auxiliary Services
(757) 823-8408
(757) 823-8217
(757) 823-8014
(800) 274-1821
(757) 823-2607
(757) 823-8015
(757) 823-8389
(757) 823-2002
(757) 823-8135
(757) 823-8541
(877) 201-9850
(757) 823-8152
(757) 823-2628
(757) 823-2337
(757) 823-8152
(757) 823-8085
Band - Spartan Legion
Baseball
Basketball - Men
Basketball - Women
Biology
Blackboard
Bookstore
Brambleton Community Outreach Center
Bursar
(757) 823-8563
(757) 823-9533
(757) 823-9192
(757) 823-8441
(757) 823-8512
(757) 823-2328
(757) 823-2037
(757) 823-8743
(757) 823-9293
Career Services
Cataloging
Cashier - Business Office
Center for Global Education
Center for Materials Research
Central Warehouse
Chemistry
Child Development Lab
Circulation - Library
Client Services (Help Desk)
College of Liberal Arts
College of Science, Engineering and Technology
Communications and Marketing
Community and Outreach Services
Computer Lab - Library
Computer Lab - Madison
Computer Lab - Science Building
Computer Lab - Spartan Station
Computer Science
Computer Science - Graduate
Controller
Counseling Center
Customer Care/New Student Orientation
Criminal Justice - Graduate
(757) 823-8462
(757) 823-2423
(757) 823-2923
(757) 823-2140
(757) 823-2381
(757) 823-8862
(757) 823-2285
(757) 823-8111
(757) 823-2418
(757) 823-8678
(757) 823-8118
(757) 823-8180
(757) 823-8373
(757) 823-2396
(757) 823-8592
(757) 823-8376
(757) 823-2222
(757) 823-8378
(757) 823-9454
(757) 823-8317
(757) 823-8275
(757) 823-8173
(757) 823-8673
(757) 368-6369
Dance Studio - Office
Development
Development - Annual Giving
Development - Major Gifts
Development - Corporate & Foundation Relations
Development - Planned Giving
Dining Services
Disability Services
Disability Services - TTY
DNIMAS
Drama
(757) 823-8071
(757) 823-8323
(757) 823-8323
(757) 823-8323
(757) 823-8323
(757) 823-8323
(757) 823-9472
(757) 823-2014
TTY: (757) 823-2762
(757) 823-2511
(757) 823-8341
Early Childhood/Elementary & Special Education
E-Learning
Engineering
English & Foreign Languages
Enrollment Management
Enterprise Information Systems
Entrepreneurial Studies
Events Planning
(757) 823-8841
(757) 823-8066
(757) 823-2692
(757) 823-8891
(757) 823-8679
(757) 823-9528
(757) 823-8217
(757) 823-2987
Facilities Management
Facilities Management
Faculty Dining Hall
Faculty Dining Hall
Finance & Administration - Vice President
Finance & Administration - Vice President
Financial Aid Office
Financial Aid Office
Financial Aid - Toll Free
Financial Aid - Toll Free
Fine Arts
Fine Arts
First Year Experience
First Year Experience
Fitness Center
Fitness Center
Football
Football
Foster Care (Social Work)
Foster Care (Social Work)
Fulbright Program
Fulbright Program
(757) 823-2451
(757) 823-2451
(757) 823-9476
(757) 823-9476
(757) 823-8011
(757) 823-8011
(757) 823-8381
(757) 823-8381
(800) 365-5517
(800) 365-5517
(757) 823-8844
(757) 823-8844
(757) 823-8507
(757) 823-8507
(757) 823-8948
(757) 823-8948
(757) 823-8824
(757) 823-8824
(757) 823-2759
(757) 823-2759
(757) 823-2140
(757) 823-2140
General Counsel
General Counsel
Graduate School
Graduate School
(757) 823-2293
(757) 823-2293
(757) 823-8015
(757) 823-8015
Health Center
Health Center
Health, Physical Education & Exercise Science
Health, Physical Education & Exercise Science
History
History
Hodge Center for Entrepreneurship
Hodge Center for Entrepreneurship
Honors College
Honors College
Hospitality - Tourism Management
Hospitality - Tourism Management
Housing (Residential Life and Housing)
Housing (Residential Life and Housing)
Human Resources
Human Resources
(757) 747-7607
(757) 747-7607
(757) 823-8703
(757) 823-8703
(757) 823-8828
(757) 823-8828
(757) 823-2655
(757) 823-2655
(757) 823-8208
(757) 823-8208
(757) 823-2490
(757) 823-2490
(757) 823-8407
(757) 823-8407
(757) 823-8160
(757) 823-8160
i
Information
Technology,
Office of
Office
of Information
Technology
Institutional
Research,
Assessment
& Planning
Institutional Research, Assessment
& Planning
Intercollegiate Athletics
Athletics
Intercollegiate
Interdisciplinary Studies
Studies
Interdisciplinary
Internal Audit
Audit
Internal
International Programs
Programs
International
International
Student Services
Services
International Student
(757) 823-2916
(757) 823-2916
451-7765
(757)
(757) 823-8152
823-8152
(757)
(757) 823-8198
823-8198
(757)
(757) 823-8367
823-8367
(757)
(757) 823-2961
823-2961
(757)
(757)
823-8325
(757) 823-8325
j
l
m
Jobline
Jobline
Journalism
Journalism
(757) 823-8184
823-8184
(757)
(757) 823-8330
823-8330
(757)
Library
Library
Library Technical
Technical Services
Services
Library
(757) 823-2418
823-2418
(757)
(757) 823-2423
823-2423
(757)
Mailroom
Maintenance
Maintenance
Management, Marketing
Marketing &
& Entrepreneurship
Entrepreneurship
Management,
Marketing (Communications
(Communications &
& Marketing)
Marketing)
Marketing
Mass Communications
Communications &
& Journalism
Journalism
Mass
Mathematics
Mathematics
Motor Pool
Pool
Motor
Music
Music
(757) 823-8332
823-8332
(757)
(757) 823-2451
823-2451
(757)
(757) 823-8915
823-8915
(757)
(757) 823-8373
(757) 823-8330
823-8330
(757)
(757) 823-8820
823-8820
(757)
(757) 823-8615
823-8615
(757)
(757) 823-8544
823-8544
(757)
Naval ROTC
ROTC
Naval
Naval Station
Station Center
Center -- Norfolk
Norfolk
Naval
New Student
StudentOrientation
Orientation- (Enrollment
- (Enrollment
Management)
New
Management)
News (Communications
(Communications and
and Marketing)
Marketing)
News
NSU Foundations,
Foundations, Inc.
Inc.
NSU
Nursing
Nursing
(757) 823-8895
823-8895
(757)
(757) 489-8516
489-8516
(757)
(757) 823-8673
823-8673
(757)
(757) 823-8373
823-8373
(757)
(757) 823-8323
823-8323
(757)
(757) 823-9013
823-9013
(757)
Office of
of eLearning
eLearning
Office
Office of
of New
New Student
Student Orientation
Orientation
Office
(757) 823-8066
823-8066
(757)
(757) 823-8673
823-8673
(757)
Parking and
and Transportation
Transportation Office
Office
Parking
Payroll
Payroll
Physical Plant
Plant -- See
See Facilities
Facilities Management
Management
Physical
Physics
Physics
Planetarium
Planetarium
Planning and
and Budget
Budget
Planning
Police -- (non-emergency)
(non-emergency)
Police
Police -- (emergency)
(emergency)
Police
Political Science
Science
Political
President's Office
Office
President's
Printing Services
Services
Printing
Procurement Services
Services
Procurement
Psychology
Psychology
(757) 823-2211
823-2211
(757)
(757) 823-8074
823-8074
(757)
(757) 823-2451
823-2451
(757)
(757) 823-8909
823-8909
(757)
(757) 823-8240
823-8240
(757)
(757) 823-2359
823-2359
(757)
(757) 823-8102
823-8102
(757)
(757) 823-9000
823-9000
(757)
(757) 823-8999
823-8999
(757)
(757) 823-8670
823-8670
(757)
(757) 823-8179
823-8179
(757)
(757) 823-8053
823-8053
(757)
(757) 823-8573
823-8573
(757)
Radio Station
Station -- WNSB-FM
WNSB-FM 91.1
91.1
Radio
Radio WNSB
WNSB Request
Request Line
Line
Radio
Reclamation Project
Project
Reclamation
Registrar
Registrar
Residence Life & Housing
(757) 823-9672
823-9672
(757)
(757) 823-9110
823-9110
(757)
(757) 368-6348
368-6348
(757)
(757) 823-8229
823-8229
(757)
(757) 823-8407
f
g
h
n
o
p
r
s
t
u
v
w
y
Residence Life & Housing -Toll Free
Charles Smith
Lee Smith
Midrise
Phyllis Wheatley
Rosa Alexander
Scott Hall
Spartan Suites
Babbette Smith North Hall
Babbette Smith South Hall
Residential Suites - Toll Free
(866) 378-7747
(757) 823-9116
(757) 823-2254
(757) 823-2256
(757) 823-8406
(757) 823-8859
(757) 823-8271
(757) 626-3136
(757) 823-8062
(757) 823-8114
(877) 222-2236
School of Business
School of Education
School of Extended Learning
School of Social Work
Scientific Visualization Center (Sci-Viz Center)
Secondary Education
Secondary Education and School Leadership
Service-Learning Center
Social Work - Graduate
Social Work - Undergraduate
Sociology
Softball
SpartanCard Office
Spartan Echo Newspaper
Spartan Success Center
Speech Pathology and Audiology
Sponsored Programs
Sports Information
STARS - Science and Technology Academicians
on the Road to Success
Student Accounts
Student Activities
Student Affairs - Vice President
Student Financial Services - Telephony Inquiry System
Student Government Association- SGA
Student Information Center
Student Services/Judicial Affairs
Student Support Services
Student
Teaching
(757) 823-2652
Swimming Pool Office
(757) 823-8920
(757) 823-8701
(757) 823-8066
(757) 823-8668
(757) 823-2153
(757) 823-2926
(757) 823-8178
(757) 823-8568
(757) 823-8668
(757) 823-8122
(757) 823-8436
(757) 823-2118
(757) 823-9479
(757) 823-2440
(757) 823- 8507
(757) 823-2369
(757) 823-9053
(757) 823-2628
TDD (Hearing Impaired)
Teacher PREP Student Support Services
Technology
Telecommunications
Telephone Inquiry System
Tennis
Testing Center
Theater
Ticket Center
Title III
Tourism and Hospitality Management
Track and Field - Men
Track and Field - Women
TransferMation Center
Tutoring Center/Lab
(757) 823-2876
(757) 823-2767
(757) 823-8712
(757) 823-2425
(757) 823-2501
(757) 823-8821
(757) 823-2504
(757) 823-2154
(757) 823-9009
(757) 823-8234
(757) 823-2490
(757) 823-8801
(757) 823-2104
(757) 451-7745
(757) 823-2201
University Advancement
University Operator
(757) 823-8323
(757) 823-8600
(757) 823-2891
(757) 823-9293
(757) 823-8200
(757) 823-8141
(757) 823-2501
(757) 823-8205
(757) 823-2231
(757) 823-8222
(757) 823-8677
(757) 823-8631
(757) 823-8477
Virginia Beach Higher Education Center
Veteran Affairs
Volleyball
(757) 368-4150/4155
(757) 823-2586
(757) 823-2105
Web Services
Wilder Center Operations
WoMen's Economic Development Center
WNSB (Hot 91) - Business Office
WNSB (Hot 91) - Studio Request/Contest
Work Study
webmaster@nsu.edu
(757) 823-2061
(757) 823-2650
(757) 823-9672
(757) 823-9110
(757) 823-8953
Yearbook/Student Activities
(757) 823-8200
The NSU Department
and Employee
Directory Listing is a
database where users
can search for NSU
Faculty, Staff or
Department contact
information.
NSU Operator
(757) 823-8600
For the most up to date
information, go to
www.nsu.edu/contact-us.
3
FAQs
Listed below are frequently asked questions from offices that
receive numerous inquiries.
ALUMNI RELATIONS
Q Where is Alumni Relations located?
A Melvin & Patricia Stith Alumni House
Norfolk State University
700 Park Avenue
Norfolk, VA 23504
Phone: (757) 823-8135
ATHLETICS
Q Where is the athletics office located?
A Joseph G. Echols Hall.
Q When is the next home game?
A Refer to http://www.nsuspartans.com.
Q What is the phone number to the football office?
A Call (757) 823-8824.
Q What are the hours of the ticket office?
A Monday-Friday: 9:30 a.m. until 5:30 p.m. EST
Q Where can I get posters and schedule cards?
A Athletics Department – (757) 823-8152
Sports Information Office – (757) 823-2628
Q Where are the basketball games held?
A Joseph G. Echols Memorial Hall.
Q Where is will-call located?
A Football–Adjacent to the ticket booth at the East
entrance to the stadium (Echols Hall side).
Basketball – Inside the main entrance to Echols Hall.
Q Can I purchase tickets online?
A Yes, at nsuspartanstickets.com.
Q Is there a charge for baseball, softball, tennis or
volleyball games?
A No, these events are free.
Q Where do I buy game tickets/what time is the game?
A Refer to nsuspartanstickets.universitytickets.com
and if we have the game time on hand, we let
them know what time the game starts.
Q Who can answer my media/sports information
questions?
A Sports Information Office – (757) 823-2628.
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CUSTOMER CARE
The Customer Care Center is available to address
comments, questions, and concerns related to an individual’s
experience with Norfolk State University. Individuals are
counseled regarding University policies and procedures,
and concerns and complaints are investigated by working with campus officials. Follow-up results are given via
email within three business days. Additional time may
be needed for resolution, based on the complexity of
the concern, and during Registration and New
Student Orientation. Concerns are accepted using the
following methods:
Customer Care Online Form:
http://www.nsu.edu/customercare
In-Person Visits – Student Services Center, Room 201
Email – customercare@nsu.edu
Phone – (757) 823-8673
ENROLLMENT MANAGEMENT & ADMISSIONS
Q How do I reenroll in college?
A Refer to the Admissions webpage:
https://www.nsu.edu/enrollment-management/
admissions/index or call 1 (800) 274-1821.
Q
A
What is Student Account Status?
Refer to the Student Accounts Office webpage:
www.nsu.edu/finance/student-accounts/index
or call (757) 823-9293.
Q
A
Who can I speak to about my student loans?
Call Financial Aid at (757) 823-8381 or dial the
number of a specific person if requested.
Q
Student Accounts-Refunds, 1098 tax form, hold
on accounts, etc.
Transfer the customer to Student Accounts
(757) 823-9293.
A
FINANCE AND ADMINISTRATION
Q
A
What are the phone and fax numbers for Financial
Aid, loan questions, school code, etc.?
Look up the numbers in the Contact Directory, and
transfer the customer to Financial Aid for loan
questions and school code.
Q
A
What is Financial Aid status?
Refer to the Student Accounts Office webpage:
www.nsu.edu/finance/student-accounts/index
or call (757) 823-9293.
Q
A
How do I reach the Payroll Office?
Call (757) 823-8074.
Q
A
How can I reach Accounts Payable?
Call (757) 823-9486.
Q
A
Q When is New Student Orientation and where?
A New Student Orientation dates and times are listed in
each student's acceptance packet. In-depth information
regarding New Student Orientation also can be found
at https://www.nsu.edu/enrollment-management/nso/.
How do I get to certain areas on our webpage?
Finance and Administration will walk you through what
you are searching for on our webpage by conducting a
general search.
Q
A
How do I put money on my Spartan Card?
Call the Cashier’s Office at (757) 823-8545.
Q Degree offering questions
A Transfer to Admissions at (757) 823-8396.
Q
Q How do I sign up for New Student Orientation?
A Students accepted for admission are able to confirm
attendance for New Student Orientation by visiting
http://webapps.nsu.edu/admissions/rsvp/ or call
(757) 823-8673.
HUMAN RESOURCES
A
FINANCIAL AID & STUDENT ACCOUNTS
Q How can I pay my tuition?
A Refer to the Student Accounts webpage:
www.nsu.edu/finance/student-accounts/index
or call 757-823-9293.
Q
A
What is the telephone number for Human
Resources?
Call (757) 823-8160.
How do I apply for a job?
Persons applying for employment must complete an
application online and search jobs at the following web
page: https://jobs.agencies.virginia.gov/
applicants/jsp/shared/search/SearchResults_css.jsp
In addition, if there are other questions, they may
contact Human Resources at (757) 823-8160.
Q How do I verify employment?
A Verification for employment must be submitted in
writing to the Human Resources Office with permission
from the person being verified. Human Resources fax
number is (757) 823-2805 and mailing address is NSU,
Human Resources, 700 Park Ave., Norfolk, VA 23504.
Q Where can I find information about workforce
development program offerings?
A Refer to Career Services at (757) 823-8462.
Q Who do I serve garnishment papers?
A Garnishment papers are served in the Payroll Office
located at Harrison B. Wilson Hall, 700 Park Ave., Suite
360, Norfolk, VA 23504.
LIBRARY
Q What are the library hours?
The hours of the Lyman Beecher Brooks Library are
as follows:
A
Monday-Thursday
Friday
Saturday
Sunday
8 a.m. - 11 p.m.
8 a.m. - 5 p.m.
9 a.m. - 5 p.m.
2- 9 p.m.
Summer and Holiday hours will be posted and are
subject to change.
For other Library FAQs, refer to the webpage at
http://library.nsu.edu/screens/faqs.html.
OFFICE OF INFORMATION TECHNOLOGY
Q How do I get help with computer log on for
Blackboard?
A Transfer the customer to the helpdesk (757) 823-8678
and transfer the customer to the Blackboard helpdesk
(757) 823-2328.
PARkING
Q Where do I buy a parking pass or pay my parking
ticket?
A Parking decals are purchased at the Spartan Ticket
Center and decal purchasers must register their
vehicle. Parking tickets are paid at the Spartan
Ticket Office after a Clearance Form is received from
the Parking Services Office. The cost for parking
decals varies.
Q How do I get car assistance for a dead battery,
flat tires, etc.?
A Call Parking Services at (757) 823-2211.
5
PROCUREMENT
Q Who is responsible for making purchasing
decisions-facilities, computer related, housing,
telephone, etc.?
A Transfer to Procurement Services at (757) 823-8053.
PROVOST’S OFFICE
Q Accreditation questions
A Transfer them to the Provost’s Office at (757) 823-8408.
Q Final exam schedule and location questions
A We instruct the customer to check online and with the
various departments.
Q How do I obtain a transcript?
A Refer to the Registrar’s webpage:
www.nsu.edu/enrollment-management/registrar/index
or call (757) 823-8229.
Q Where can course descriptions from years ago be
obtained?
A Transfer the customer to Registrar at (757) 823-8229.
Q Verifications of student enrollment/work study
employment.
A Transfer the customer to the Registrar’s Office for
student enrollment and transfer to Financial Aid for
work study employment.
Q Where do I go for EWC (writing exam) sign up and
test locations? Where is the Testing Center?
A Transfer the customer to Registrar at (757) 823-8229.
Q What is the last day to register or drop classes?
A Refer to Academic Calendar at www.nsu.edu/
enrollment-management/registrar/calendars.
Q How do I withdraw from a class?
A Refer to the Student Accounts webpage:
www.nsu.edu/finance/student-accounts/withdrawal
and use the withdrawal form from the Registrar’s Office:
www.nsu.edu/Assets/websites/registrar/forms/pdf/
Student-Withdrawal.pdf or contact the Registrar’s
Main Office at (757) 823-8229.
STUDENT AFFAIRS
Office of the Vice President for Student Affairs
Q Where do I get an excuse?
A A student can obtain a University excuse for
emergency absences by visiting the Dean of Students
Office located in the Student Services Center, Suite 307.
6
Q Where is the Residential Life and Housing Office?
A Student Services Center, Suite 308.
Q Where do I get approval for my car on campus?
A The Office of Student Rights and Responsibilities
located in the Student Services Center, Suite 316.
Q Where can I get a book loan? Emergency loan?
A Provided that funds are available, book assistance can
be obtained by contacting the Office of the Vice President for Student Affairs, located in the Student Services
Center, Suite 301. If a student is eligible, a request for
an emergency loan can be made by visiting the
Student Accounts Office, located in the Student
Services Center, Suite 209.
Q Where is the computer lab?
A Student Center, Rooms 311 and 345.
Q Where is Student Activities?
A Student Center, Suite 323 (across from the elevator).
Q Where can I get a bus pass?
A Student Center, Suite 323 (across from the elevator).
Career Services
Q Will you provide financial assistance for my tuition
fees?
A Some assistance is provided based on funds available.
Q Will you provide financial assistance to help
purchase books for my classes?
A Some assistance is provided based on funds available.
Q Does the office conduct mock interviews?
A Yes.
Counseling Center
Q Is there a fee for Counseling Services?
A No, as long as one is a full- or part-time registered
student.
Q Will faculty have access to my counseling records?
A No. A student’s record is confidential and not a part of
your academic record; however, if a student becomes a
threat to themselves or others, information may be
shared on a need-to-know basis.
Q What are your hours?
A Office hours are 8 a.m.–5 p.m. Monday – Friday/EST.
A counselor is available after hours by contacting the
NSU Police Department’s non-emergency phone
number (757) 823-8102.
Q What services do you provide?
A Individual and group counseling, crisis intervention,
grief and bereavement, sexual assault services, and
adjustment to college.
Dean of Students
Q What is the student withdrawal process?
A University policy requires a student to complete an
application for withdrawal when enrollment is terminated
before the end of the semester or summer session.
Students who withdraw from NSU must initiate the
process in their respective academic department.
For details, please access the following link:
https://www.nsu.edu/Assets/websites/
policies/30-39/36.001-Student-Withdrawal-Policy.pdf
Q What is the retroactive withdrawal process?
A Retroactive withdrawals from the University may be an
option for students who were unable to complete a
standard university withdrawal during their semester of
departure from the University. A retroactive withdrawal
is available only for extraordinary reasons. To apply,
students must get a Request for Retroactive Withdrawal Form/Procedures from the Office of the Dean
of Students. Documentation in support of your
reason(s) for the request should be submitted to the
Office of the Dean of Students, along with the
completed application.
Q Who does one go to with concerns regarding
instructors and classroom issues?
A Students should discuss their concerns with the
instructor and follow the academic chain of command,
starting with the department chair if the situation is
not resolved. The Office of the Dean of Students will
assist.
Q Is my instructor required to excuse my absence?
A No. The Office of Student Rights and Responsibilities,
through the Dean of Students Office, verifies absences
in accordance with the Attendance Policy. The
purpose of this communication is only to verify the
absence. It is the instructor’s discretion to allow any
missed coursework to be completed.
Disability Services and International Student Services
Q Is pregnancy considered a disability?
A No, pregnancy is not a disability.
Q Are scholarships available for students with
disabilities?
A Scholarship information can be obtained through the
Financial Aid Office. Also, as scholarship information
is received into the Disability Services/International
Student Services Office, it is immediately emailed to
all registered Disability Services students and posted
in the office.
Q Where can I obtain an excuse if I am not registered
with Disability Services and have an emergency?
A A student can obtain an excuse for emergency
absences by visiting the Dean of Students Office,
located in the Student Services Center, Suite 307.
Q What information is needed to register for Disability
Services?
A The student must have documentation from their medical professional (on professional letterhead not more
than three years old) regarding their disability, including (if possible) the medical professional’s recommended accommodations. Also, the student must
present a current class schedule.
Housing and Residence Life
Q Can I find out who my roommate is before I come
to campus?
A Yes. We will try to accommodate as many students as
possible. However, your housing preference or roommate request may not be possible after March 31 for
returning students and May 31 for freshmen.
Q How much is the summer school housing deposit?
A Contact Housing and Residence Life at (757) 823-8407.
Q Do I have to pay a summer school deposit if I lived
on campus during the academic school year prior
to the summer session?
A No. Your fall/spring deposit will cover the summer
session housing deposit requirement.
Q Do I have to pay my deposit and turn my
application in at the same time?
A Yes. Your housing application will remain in pending
status until your deposit has been made via Visa or
MasterCard.
Q
A
Is there a list of items that new students can and
cannot bring to their dorm rooms?
Yes. Refer to the Housing and Residence Life
webpage: www.nsu.edu/student-affairs/
residence-life or contact (757) 823-8407
Q Will a housing deposit roll over for a deposit for
Spartan Suites?
A Yes. The housing deposit is a requirement for all
residential facilities, including Spartan Suites.
Q Can students sublease their apartment in Spartan
Suites?
A No. The option to sublease is not available in Spartan
Suites.
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Q Where do students go to apply for Spartan Suites?
A Students who want to apply for Spartan Suites housing
will need to visit the Spartan Suites front desk and pick
up the housing application document from there.
Students must also complete the online university
housing application and submit the required housing
deposit to be considered for Spartan Suites.
Q What types of payments are acceptable and where
should I pay?
A All housing deposit payments should be paid online
when completing the housing application. The online
payment system accepts credit and debit cards with a
Visa or MasterCard logo.
Q Are housing deposits refundable?
A No. Housing deposits are non-refundable except in
cases where a deposit has been paid but there are no
vacancies either on campus or in temporary housing.
Q Is the housing application process different for
transfer students?
A Transfer students utilize the same housing application
process as all of our prospective/current students.
You may indicate your Transfer Student status in the
appropriate field provided on the application.
Leadership and Student Engagement
Q How do I register for Dance Marathon?
A Contact Student Affairs at (757) 823-2346.
and the names, student numbers, and contact information of proposed officers to the Office of Student
Activities (OSA) for approval. If approved, the OSA will
then forward the information to the New Student Organization Approval Committee (NSOAC) for approval.
(Organizations that do not require a constitution must
include a statement of purpose and objectives with the
application.) If the NSOAC approves the organization,
the application, constitution, and supporting materials,
and its recommendations are forwarded to the Dean
of Students for approval. Written notification of the
Dean of Students’ action shall be given, in writing, to
the Director of Student Activities. Copies of the written
approval and the organization’s approved constitution
shall be distributed to the NSOAC, the organization’s
advisor and the Dean of Students by the Office of
Student Activities. If the Dean of Students approves
the organization for official recognition, the organization must then formally register with the Office of
Student Activities.
Q Can my organization receive funding?
A Yes. Any registered student organization can receive
funding as long as it has a hazing contract on file in
the Office of Student Activities and fills out a Student
Organization Funding Request Form.
Q How can I locate events on campus?
A The location of events on campus can be found on
the NSU website utilizing the Event Management
System.
Q What is the process for off-campus events?
A When holding off-campus events, advisors simply
need to email a letter to the Director of Student
Activities in a reasonable amount of time prior to the
event so that our office is aware of the event.
Q How can I get involved in SGA?
A There are several different ways to get involved with
SGA. You can stop by the SGA Office on the third floor
of the Student Center and speak with the SGA President, get involved with your class cabinet or run for
SGA President/Vice President/Class Officer/Mr. & Miss
NSU/Class King & Queen in the month of March.
Q I want to schedule a low-ropes session for my
organization. Who should I contact?
A Call the office at (757) 785-3841. One of our staff will
be happy to talk to you about your goals for the
session and schedule a date for your group.
Q Where can students register and vote for
local/state and federal elections?
A Students can contact any member of NSU’s Virginia21
chapter for assistance with voter registration or they
can visit the Virginia Department of Elections website
at http://elections.virginia.gov/.
Student Activities
Q How do you start a student organization?
A The following steps must be taken in order to start a
student organization: Prepare and submit a New
Student Organization Application, two (2) copies of the
group’s constitution stating its purpose and objectives,
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Q Can commuters attend events?
A Yes. All NSU students are welcome to attend any
campus event that is open to students.
Q How/where can I post flyers on campus?
A You must be a part of a registered student organization at NSU, and a General Activity Request Form
(GARF) must be in place and approved for the event
promoted on the flyer. It must also have a stamp of
approval from the Office of Student Activities and if
you wish to post in the Residential Halls, it also needs
a stamp of approval from The Office of Housing &
Residence Life. You may post flyers only on bulletin
boards in the buildings around the campus.
Q Why can’t we have more Echols dances?
A Dances in Echols are based on a large number of
factors. Basketball season, volleyball season, athletic
events, staff availability, security availability and
availability of funds to pay for such a large scale event.
It requires collaboration from many different internal
and external departments to happen and is no
small feat.
Q Where is the program located?
A James A. Bowser Building, Suite 112.
Q What are the program office hours?
A 8 a.m.-8 p.m.– Mondays –Thursdays
8 a.m.-5 p.m.– Fridays
Q Do you have any volunteer opportunities?
A Every semester the Office of Student Activities hosts
a Volunteer Fair where several non-profits from the
community come and talk to the students. In addition,
we often host off-campus trips to engage in service. At
any time students can stop by Student Activities and
discuss possible volunteer opportunities.
Q How can I get a tutor?
A The registered student may visit the office to obtain a
tutor schedule from a Student Support Services
professional.
Q Homecoming parade–time, route and how to
register for parade. Tailgate questions.
A Transfer the customer to the Homecoming Chair at
(757) 823-8200.
Q What does first-generation college student mean?
A Neither of the student’s parents has obtained a
bachelor’s degree.
Q When and where is the Career Fair?
A Transfer the customer to Career Services at
(757) 823-8462.
Student Center
Q I am a first-year student. Can I be a Spartan
General?
A You may become a Spartan General once you are at
least a sophomore.
Q What type of services does the program offer?
A The program provides for its participants tutorial
services, skills development, counseling, cultural and
educational enrichment activities, and numerous other
support services in order to increase student retention
and graduation from Norfolk State University.
Q How can I get additional funds for books? Already
been to financial aid office.
A If the student is eligible for a refund, the student may
make a request through Student Accounts to have
funds applied to their Spartan Card for books. The
student can also continue to work with Financial Aid to
make sure they have exhausted all of their options.
The student should also contact their department or
dean’s office to see if assistance is available. The
student may also contact the Office of the Vice
President for Student Affairs and the Spartan
Success Center.
Q Where do I go for additional funds for school?
A The student should schedule an appointment with a
financial aid counselor to discuss their financial need.
Student Support Services
Q What is Student Support Services?
A Student Support Services is a federally funded
program, which provides a variety of supportive
services for eligible program participants enrolled at
Norfolk State University.
Q How long can I participate in the program?
A The student may remain in the program through
graduation.
TRANSPORTATION
Q How do I get to the University from–for example
– NJ, I-264 (other US locations)? How far is the
airport? Hotels near university?
A Instruct the customer to use the Internet and GPS
resources.
Q How do I get a shuttle to the bus station/airport/
train station?
A Transfer the customer to Facilities Management–
Transportation Services (757) 823-8947 or 823-8107.
Q Where can I get a Light Rail (HRT GoPass 365)?
A Visit http://gohrt.com/fares/gopass365/
Q How to be a vendor?
A Transfer the customer to Procurement Services at
(757) 823-8053.
UNIVERSITY ADVANCEMENT
Q Commencement questions, applications, fees,
invitations pick up, rehearsal, cap and gown
purchase, etc. When will diploma be sent?
A Transfer the customer to University Advancement at
(757) 823-8323.
Q How do I make a donation or other gifts to the
University?
A Contact University Advancement at (757) 823-8323.
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UNIVERSITY OPERATOR
Q Where is the Retirement meeting/luncheon?
A Transfer the customer to Alumni Relations
at (757) 823-8135.
Q Telephone and fax numbers inquiries.
A President, Vice Presidents, Administrators’ names
and or phone numbers. (Look them up in the Contact
Us or the Directory on the NSU website and transfer
the customer).
Q Where is the administration building, central
warehouse, bookstore, etc.?
A Give the customer directions to the locations.
Q How do I get student health insurance? Where is
the health clinic and what is the phone number?
A The Spartan Health Center’s number is (757) 747-7607.
Q Does NSU have a dental clinic?
A No.
Q How can voicemail be accessed? How do I change a
passcode for an employee who is no longer here?
A There are 3 different voicemail systems on campus.
NUMS Voicemail: 1-877-584-9321. Enter your telephone number
with the area code first. Enter your passcode. Contact the
Telecommunications Department to have the voicemail reset.
Telecommunications will contact Verizon to reset the passcode
for this type mailbox. It usually only takes a few minutes. The
passcode is always reset to default which is the last 4 digits of
the telephone number.
BTI Voicemail: 757-625-0541. Press * and enter your telephone
number with the area code first. Enter your passcode. Put in a
telephone service request to the Telecommunications Department
to submit to VITA (Virginia Information Technologies Agency).
Once the order is processed, the normal turnaround time can be
up to 5 business days.
ShoreTel Voicemail. Dial your number and when the recording
begins, interrupt the message by pressing *#. Enter your 5 digit
extension (3 and the last 4 digits of your telephone number) and
your passcode. Contact the Telecommunications Department to
reset your passcode. The default passcode is usually 1234#.
Q Where to get permission to use University
meeting rooms from students, non-university
groups and rental of various venues.
A Transfer the customer to Auxiliary Services.
Q Why does my call keep going to voicemail
recording for various offices–callers request to
speak to a live person.
A Inform the customer to leave a message.
Q Where to file complaints? Irate and upset callers
demanding assistance.
A It depends on the customer’s complaint.
Q When will NSU close due to a storm? Day after
storm–delay and or closed questions.
A Recommend the customer sign up for the university’s
e-alert system and monitor the local news for closings
10 and delays.
Q Holiday questions–is NSU closed for voting,
Columbus Day, Veterans Day and other national
holidays?
A Holidays are posted on the Human Resources (HR)
webpage or in the Academic Calendar.
Q Reclamation program questions.
A Transfer customer to the Virginia Beach Higher Ed
Center at (757) 368-4150/4155.
Q Spelling of employees’ names, titles, and
addresses, and where to send mail.
A Refer to the Finds page at
http://finds.nsu.edu/rDirectory.aspx or VP office.
UNIVERSITY POLICE
Q Campus alert, police emergency number and
non-emergency request.
A Contact Campus Police at:
Non-emergency
(757) 823-8102
Emergency
(757) 823-9000
Q Help for 911–medical help/fighting/car thefts, etc.
A Contact Campus Police at:
Emergency
(757) 823-9000
VETERANS AFFAIRS
Q How do I apply for VA benefits?
A You are able to apply for VA benefits using the
Veterans Online Application, better known as
VONAPP. The link is as follows:
http://vabenefits.vba.va.gov/vonapp/main.asp.
Q Do I have to complete NSU VA forms each
semester?
A Completion is required each semester.
Q How do I get a Certificate of Eligibility?
A A Certificate of Eligibility is generated based on the
responses you submit via the Veterans Online
Application (VONAPP).
Q Have I been certified yet?
A Upon receipt of all required paperwork, an email
notification will be sent to your MyNSU email
account.
Q When will I receive my money?
A Please allow 30 – 60 days for your paperwork to be
processed after certification is received. Funds will be
sent to you by the VA.
NOTE: Chapter 33 – Tuition and fees are sent to the
school, while funds for books and the monthly housing
allowance go directly to the student.
Please feel free to contact us at 757-823-2586 or
veteransaffairs@nsu.edu.
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