your planning guide - Ward Funeral Homes

YOUR PLANNING GUIDE
At WARD Funeral Homes
your memories matter.
As a family-owned funeral home for
four generations, we have the experience
and outstanding service to honour the life of
your loved one with care and integrity.
This guide is designed to help you plan your services that
honour your memories - whether you are making arrangements
for yourself or for a loved one.
You will find helpful information on:
Why Advance Planning Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Capture Your Memories Program . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Ward Integrity Pricing Advantage. . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Your Celebration of Life & Funeral Service Packages. . . . . . . . 6
How We Can Serve You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
A Checklist to Help You Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Your Location Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Your Product Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Caring for You After the Funeral . . . . . . . . . . . . . . . . . . . . . . . . . . 15
“When someone you love becomes a memory,
the memory becomes a treasure.”
2
— Anonymous
WHY
ADVANCE PLANNING
MATTERS
One of the most caring, loving things you
can do for your family is to leave detailed
information, which enables them to make
the funeral or cremation service a personal
tribute to honour your memory.
Making funeral arrangements at the time of loss is
extremely difficult for those left behind.
When you arrange your funeral, most of the decisions
have been made sparing your family the uncertainty
and confusion at a time when emotional stress may
make decisions difficult.
You can choose to pay now or later, and
our friendly preplanning experts will
meet with you to get you started.
Call for an Advance Planning
Consultation today to meet
and start the discussion
at your home
at 1-888-836-6757
3
CAPTURE YOUR
MEMORIES
The Capture Your Memories program has been
created to provide you with the opportunity to
capture your valuable experience and memories
on video so that you can share them with your
family and friends. We will help you record your
memories in your own voice and style, so that
your family can enjoy them for years to come.
There is no cost to participate. If you choose
to participate, WARD Community Outreach
Coordinator Joanne Bunton will schedule an
appointment to visit you and record a short video
of you answering these five simple questions:
• What are some of your
favourite memories?
• What have been some of your proudest
moments?
• What are your favourite things to do?
• How do you like to celebrate
special moments in life?
• What wisdom would you like to share
with family and friends?
WARD will then provide you with a FREE DVD
of your memories for you to keep and share with your
family. WARD will retain a copy for a limited time but
keep it confidential unless you indicate you want it
used for program promotional purposes.
There is no cost to participate in this program and no obligation to use the
services of WARD Funeral Homes now or in the future. This program may be
discontinued at any time without notice.
For more information, please speak with Joanne Bunton,
Community Outreach Coordinator at WARD Funeral Homes.
She can be reached at 416-241-6356
4
WARD
INTEGRITY PRICING ADVANTAGE
The WARD Integrity Pricing Advantage is our guarantee
that every family is treated the same, that we provide
complimentary services that other funeral providers
may charge for, and that there will be no hidden fees.
NO HIDDEN FEES
We believe families deserve funeral service
choices tailored to meet their unique
needs, without adding additional expense.
Many services which may be considered
additional cost through other funeral
facilities are complimentary at WARD.
Here are some examples of ways we meet
these unique needs for no additional cost:
• Continuing Care Estate Benefit Program
• D
igital Memorial Tributes, Memorial
Picture Boards, DVD Recording, Music
Downloads, Candlelight Services
• A
dditional Visitation for families
requesting Traditional Package Services
• N
o surcharges for services provided on
evenings, weekends or holidays
TREAT FAMILIES
WITH RESPECT
The team at WARD respects families and
people from all faiths, lifestyle and cultural
backgrounds. Our commitment is to assist
in arranging a funeral that is unique – a
funeral that reflects the individual wishes,
relationships and financial priorities of
those involved.
We honour your memories by making your
service exactly what you want it to be, and
will go to great lengths to provide options
to customize your service including our
team’s creativity, the latest technology
and leveraging the strengths of our four
locations to meet your needs. We treat
every family with respect – regardless of
financial need - you have our guarantee.
• E
xtended Sheltering Facilities for
delayed services
VALUE FOR SERVICE
At WARD every family gets the same excellent price for the service that we provide.
Our service fees are set with careful consideration to provide maximum value to your
family. We do not give deals or discounts off the service fee, and will not negotiate on
price. Every family receives the same outstanding service and great value –
you have our guarantee.
5
FUNERALS &
CELEBRATIONS OF LIFE
Whatever you choose, our licensed directors have the experience and integrity to create
arrangements that meet your needs. We also offer convenient service packages that are fully
customizable to help you honour your memories, your way:
TRADITIONAL
Honour the memory of your loved one by
having a full funeral service with one or two
days of visitation. Ideal for any family, this
service package provides you with the utmost
convenience and choice. You can use our
elegant, convenient locations or select another
location. We also provide reception options
and catering.
FUNERAL SERVICE ONLY
Honour the memory of your loved one by
having a brief gathering and funeral service
all on the same day. This service package is
better suited to families with a small number
of guests. You can use our elegant, convenient
locations or select another location. We also
provide reception options and catering.
6
MEMORIAL SERVICE
Honour the memory of your loved one with
a commemorative memorial service with the
option for a visitation. With this service package
you can use our elegant, convenient locations
or select another location. We also provide
reception options and catering.
CREMATION ONLY
Your family can be provided with limited
assistance of staff for managing arrangements,
including private transportation to the
crematorium with no funeral service
or visitation.
ASK US ABOUT ASSISTANCE WITH
HOME FUNERALS
HOW WE CAN SERVE YOU
Personalized options to honour your memories
Integrity Pricing Advantage to meet the needs
of all families
Welcoming to all cultures and communities
4 convenient locations with elegant,
comfortable rooms of all sizes
Friendly, compassionate service
Professional, experienced licensed staff
Convenient on-site chapel
Flexibility to host a gathering and/or service
at a location of your choosing
Service 24 hours a day, 7 days a week and holidays
John Ward
Lee Bingley
General Manager
Cameron Ward
Our commitment to
care, service and integrity
for over 100 years means that you
will receive the WARD Integrity
Pricing Advantage, and excellent
service from our caring team.
Our family is here to serve you
and honour your memories.
7
TO HELP YOU PLAN
q Have you made a list of your loved ones and
the friends that are important in your life?
q Did you make a list of the associations, clubs
and teams you belong to or used to belong to?
q Have you made a list of ‘good’ things that
personalized other funerals?
q How many days of visitation?
q Would you prefer an open or closed casket?
q Would you prefer a religious service or
non-religious ceremony?
q Where should it be held?
q Do you prefer burial, cremation or
entombment?
q Do you wish to have a reception
or get-together afterwards?
Where should it be held?
q Have you talked about what things will make
the service more meaningful for your family?
q Did you discuss the role of the children
attending the funeral?
8
qH
ave you listed the people who should
assume key roles like pallbearers, speakers,
religious or spiritual leader?
qH
ave you made a list of people who should
be notified?
q If you choose cremation, what would you like
done with the cremated remains?
q If you choose burial, which cemetery
would you select?
qW
ill the visitation be reserved for family
or open to others?
qH
ave you chosen the clothing you would like
to be dressed in?
q If you’d like a death notice in the newspaper,
what wording would you like?
BRAMPTON
Welcome to Brampton Chapel.
Known as the beautiful white house on the hill, Brampton’s only
family-owned and operated funeral home provides your family
with a charming location in the heart of historic Brampton.
Christopher Rumsey - Manager
chrisr@wardfh.com
9
OAKVILLE
Welcome to Oakville Chapel.
Located just off Lakeshore East, we provide your family
with a convenient location and modern amenities to meet your needs.
From our large reception room to small lounges for intimate gatherings,
this modern home can easily accommodate your family and guests.
Rebecca Hlavac - Manager
rebeccah@wardfh.com
10
WESTON
Welcome to Weston Chapel.
For one hundred years we have been providing families with a
stately and convenient location to meet your needs. Located
in the heart of Weston, our history home has a large reception
centre which includes room for dining, intimate lounges for
smaller gatherings and catering menus to meet your needs.
Roy Moulton
roym@wardfh.com
Gordon Galbraith - Management Team
gordg@wardfh.com
11
WOODBRIDGE
Welcome to Woodbridge Chapel.
Our newest location provides your family with a spacious home,
elegant chapel, and classic design to meet your needs.
Your family and guests can enjoy our large Ravine View terrace level
reception centre which includes room for dining, a full catering kitchen,
enclosed outdoor terrace and beautiful views of the ravine.
Joanne Jonovich - Manager
joannej@wardfh.com
12
YOUR PRODUCT OPTIONS
At WARD we have full selection rooms with a wide variety of caskets, urns and other products
that you can fully customize. We will meet with you to explain the value of each product
so that you can make selections that meet your specific needs. Here is a small sample:
AUBURN SUNSET
BENTON
ELIZABETH
PRIMROSE
PARLIAMENT OAK
BORDEAUX
DOMINION
CORETTA
NATURA
13
14
RUSTIC BLUE
AMPHORA
AQUA
LIMOGES
AUTUMN
LEAVES
TERRACE
SOLITUDE
ROSE
MAXIMA
MAPLE
TREE OF LIFE
URN
TREE OF LIFE
HEART KEEPSAKE
SCATTERING
URN
HIGHLAND
CLOCK
CARING FOR YOU
AFTER THE FUNERAL
At WARD we understand that a lot
happens after the funeral and you may
continue to need care and service.
Our exclusive and complimentary
Continuing Care Program has been
created by our WARD team specifically
for these needs.
Our friendly professionals provide
guidance and assistance with the
necessary paperwork following a
death. We also have an extensive
selection of topical brochures
available for additional counsel
and support.
We maintain close associations with
local counsellors, psychologists, and
other caring professionals who can
assist you in a time of need. We also
sponsor memorial services, seminars,
and workshops.
You’re welcome in our home any time
to get the answers you need.
DOCUMENTS YOU SHOULD HAVE READY
n Social insurance number
(of deceased and surviving spouse)
n Birth certificate
(of deceased and surviving spouse)
n Marriage certificate
n Health card
n Current Will
n Past income tax returns
n Credit card records
n Vehicle registration and insurance
n Mortgage and loan documents
n Creditors/Invoice statements/ Unpaid bills
n Safety deposit keys and location
n Employer’s pension records
n Real estate and property title deeds
n Stocks, bonds, certificates
n RRSP or Annuity plans
n Compensation/Disability pension
n Association Memberships
n Life insurance policies
15
WARD Funeral Home is committed to excellence in serving our diverse community,
including persons with disabilities. We are proud that our company policy is in keeping with
Accessibility for Ontarians with Disabilities Act- AODA and we are here to serve you.
A visit, call or inquiry to our management team is always welcome.
WARD Funeral Home Limited is Family Owned and Operated
BRAMPTON CHAPEL
52 Main Street South
Brampton, ON L6W 2C5
905-451-2124
1-888-836-6733
brampton@wardfh.com
OAKVILLE CHAPEL
109 Reynolds Street
Oakville, ON L6J 3K4
905-844-3221
1-888-836-6728
oakville@wardfh.com
WESTON CHAPEL
2035 Weston Road
Toronto, ON M9N 1X7
416-241-4618
1-888-836-6792
weston@wardfh.com
WOODBRIDGE CHAPEL
4671 Highway #7
Woodbridge, ON L4L 1S6
905-851-9100
1-888-836-6757
woodbridge@wardfh.com
www.wardfuneralhome.com