NOVA Dec/Jan cvr.fh9 - Auckland District Health Board

December/January 2010/2011
Inside this issue
ADHB staff reach out to the needy at Xmas
Our Denise runs the New York marathon
Spotlight on Materials Management
AC K N O W L E D G E M E N TS
Comment from the chief executive
Margaret Dunford
Welcome to the year-end edition of Nova. I hope you have
noticed and enjoy some of the changes we have been making
to your newsletter over recent months. We have reduced the
amount of words we use to deliver stories about the
organisation, increased the number of photographs and found
ways to tell the important stories through staff experience.
Recognising the view of the customer is something I have
encouraged in our communications unit and is a key method
our Performance and Innovation team use in improvement
processes. This team’s members are the people you’ll meet
through the Healthcare Continuous Improvement Forum and projects such as
Releasing Time to Care and Cardiac Service Excellence, to name but a few.
As we round out this year and start 2011, you will see more and more emphasis
on continuous improvement. It was a theme running through Celebration Week
last month and will be a core component of the work we recognise with the ADHB
Excellence Awards.
I announced this new scheme at Celebration Week and look forward to sharing
more information about its purpose and design and the place it takes in the big
picture of better health outcomes for Aucklanders.
The ADHB Healthcare Excellence Awards will show our commitment to recognising
and celebrating our staff achievements, dedication and commitment. Sometimes
we neglect to pause and reflect on the quality delivered everyday throughout
the organisation. The ADHB has, for example, the largest clinical research facility
in the country, is a significant trainer of doctors and nurses, and many staff from
across the organisation are involved in developing and implementing
improvements in both clinical and non clinical fields. It was a wonderful thing to
be able to share and celebrate so many of your achievements during Celebration
Week and I thank you all for your efforts.
At the heart of research is the sustained search for truth; for a better way of doing
things – the same things driving performance improvement and the formal
training we are offering staff who want to apply this management science in their
own workplaces.
Celebration Week saw me give certificates to the first wave of trainees in the Green
Belt lean six sigma, change management and project management programmes.
As part of that training staff complete an improvement project and the case
studies we have begun collecting as a result will form part of our performance
improvement knowledge base. They all clearly show the immediate return on
investment you can get from this activity.
We can show evidence of more timely discharge of our patients; patients being
seen sooner by the Triage Nurse in ED and drastic reductions in the wastage of
blood products.
This is an important part of our work at the ADHB as stewards of a very significant
portion of New Zealand’s health resources and its one that we will take pride in
showing the new board we will be working with 2010-2013.
Please join me in welcoming a new Board in December. We have a mix of new and
returning members. Chairman is Dr Lester Levy and the Deputy Chair is Dr Lee Mathias.
Jo Agnew, Dr Chris Chambers and Susan Buckland are returning, having been
elected. Also elected were Dr Lee Mathias, Judith Bassett, Peter Aitken and Robyn
Northey.
There are seven elected members, and up to four appointed members at each
DHB. As well as Dr Levy, the appointed members of the ADHB for the term beginning
on 6 December 2010 are Rob Cooper, who is reappointed, Gwen Tepania-Palmer,
and Ian Ward. Ian Ward served on the board 2007-2010.
We look forward to working together to deliver on our mission of Healthy
Community Quality Healthcare.
Another significant event has been front of mind. We may have staff directly
affected by the tragedy at Pike River. Can I ask everyone in the ADHB family to be
alert to that, to offer help or an ear as is appropriate?
Our thoughts are with the people of the West Coast.
ISSN 1178-5373 (print)
ISSN 1178-5381 (online)
Garry Smith
CEO
Margaret retired on October 24 after 47 years
of service at National Women’s Hospital.
Margaret started work with ADHB in 1963
as a hospital aide at the old Cornwall Park
hospital before training and starting
work as a Registered Obstetric Nurse in
January, 1979.
Her nursing career saw her work in theatre,
delivery suite, Premature Baby Unit, Ward
32, 33 and the Tamaki Ward.
The only time she was not working for ADHB
was when she was having her own babies.
Margaret’s colleagues say she was widelyrespected and always willing to pitch in
and help.
Patricia (Trish) Abbott
Trish was a Nurse Specialist in Medical
Oncology upon her retirement on October 28
after more than 24 years of service to ADHB.
She worked in a variety of settings but
predominately for the respiratory service
before transferring to oncology in 2007
where she cared for small cell lung cancer
patients.
Most of Trish’s career was spent at Greenlane
and she transferred to ACH just before her
retirement.
Trish’s colleagues remember her as being
passionate about her patients, with an
extraordinary ability to connect with them
and be sensitive to their needs.
She was also a strong patient advocate
willing to challenge decisions if she felt they
were not in their best interests.
‘Tis the Season to Give
ADHB staff and members of the public can
do their bit to help the needy this Christmas
by dropping off gifts at Auckland City
Hospital’s main reception desk on level 5.
Unwrapped gifts of tinned food, toys or
anything people want to give will be
collected by reception staff and handed
on to Auckland City Mission to distribute.
For each gift given, a wrapped cardboard
box will be placed under the Christmas
tree at reception to demonstrate how the
collection is progressing.
“They are phenomenal; they are just
brilliant,” said receptionist and Christmas
gift organiser Colleen Gibbs of the spirit
of giving among ADHB staff.
“So is the public – it’s just so heart-warming
to know there are so many good people
around who want to reach out to others
and give them some support at Christmas
time.”
Gifts will be accepted up until early
Christmas week, so please give generously.
ADHB Staff Bring
News in Brief
friendly reminder about work
Christmas Joy to the Needy Apermits
The Human Resources team would like to
issue a friendly reminder that all ADHB
employees must have New Zealand
residency, citizenship or a current work permit
that allows them to work in New Zealand and
at ADHB. While managers must check that
their team members are entitled to work in
New Zealand, it is the staff member’s
responsibility to ensure that they have a
current work permit and that they renew
their permit (or obtain residency/citizenship)
before the expiration date. Staff members
who fail to renew their work permits in time
cannot continue to work for ADHB whilst
their permit has lapsed, and the likelihood of
ongoing employment may also be impacted.
For more information about work permits
and eligibility to work in New Zealand, contact
your Manager, the Careers Centre team or
the New Zealand Immigration Department.
Left to right: James Poloai, Meg Smith, Joe McDermott, Andrew Westmacott, Cecilia Westmacott, Joyce Forsyth.
On Christmas Day when most of us are enjoying time with our families and
loved ones or keeping the hospital’s wheels turning, a group of kind-hearted
ADHB staff will be volunteering their time to help Auckland’s less fortunate.
Around 30 musically-inclined staff will perform at Auckland City Mission’s
Christmas Day event at Vector Arena in front of a 2000-strong audience that
would otherwise be facing a bleaker and lonelier Christmas.
It’s become something of an annual tradition for ADHB staff to run the concert,
which has become so big it has outgrown its long-time Auckland Town
Hall base.
ADHB Anatomical Pathology laboratory (LabPlus) Technical Head, Joe
McDermott has been playing guitar at the event since 2005.
The show really took off in 2008 when The Residents – the backing band for
the annual X Factor staff talent competition – came on board.
“We’ll be playing everything from Van Morrison right through to Abba,”
Joe said.
“It’s a high-energy show over one hour. It’s fantastic – it’s an unbelievable
buzz and I think it’s the best Christmas experience I’ve ever had in
New Zealand.
“The adrenaline rush, especially at Vector, is unbelievable.”
Around 20 ADHB staff will perform on stage, with around 10 others fulfilling
backstage duties such as stage management, IT and sound.
There will be singing, juggling, hip-hop dancing and 10-year-old Grace Poloai
(daughter of lab systems support team leader and keyboard player from The
Residents James Poloai) will be performing a special Christmas song along
with her schoolmate, Izzy.
The performance starts at 11.30am in the lead-up to the City Mission’s free
Christmas lunch - but ADHB staff will be there from 9am setting up, doing
sound checks, rehearsing and performing outside to entertain people as they
queue to enter the stadium.
“The staff love to be involved and making the day memorable for not only
the homeless but also for any Aucklanders who might be finding it a bit tough
is very rewarding,” Joe said.
A refined referral system for the
Super City
In order to deliver better, sooner, more
convenient care to Aucklanders, the Auckland,
Waitemata and Counties Manukau District
Health Boards are working - together with
Orion Health and Healthlink - to develop an
electronic referral system. The eReferrral
system streamlines the referral process, so
that Auckland GPs can make referrals to any
and all of Auckland’s six hospitals, in a way
that is efficient, accurate, quick and reliable.
Ngaire Buchanan, General Manager of
Operations and ADHB project sponsor says,
“The benefit that is of greatest importance
to me is the reduced risk of patients falling
through a gap due to paper referrals being
lost”. Training in the ‘eReferral’ process is
expected to commence in February 2011,
and the eReferral Pilot is to go live in March
2011. For more information and to sign up to
e-newsletters go to www.ereferrals.co.nz.
Starship doctors campaign for child
car safety
Paediatric Intensivists Dr Liz Segedin and Dr
Gabrielle Nuthall are passionate about child
safety in vehicles, because all too often they’re
working to repair the damage that could have
been prevented by the use of child car seats
and the continued use of booster seats.
Amongst children over 1 year of age, injury
is the biggest cause of mortality, and of all
injury types, passenger injury causes the most
fatalities.
The two doctors recently helped Safekids to
produce a series of videos for parents, packed
full of tips about how to ensure the safety of
children during car travel. To view the videos
and learn more about child safety, visit
www.safekids.org.nz today.
‘Hearts Hands Minds’ – a celebration of our history
‘Hearts Hands Minds’
Get your hands on a
copy today!
Authors: Margaret Horsburgh, with
Heather Spinetto, Judy Murphy,
Jill Crawford, Rachel Ronaldson
and Sylvia Hilton
Cost: $39 (including postage)
To order: email Jan Ruygrok at
jan.ruygrok@adhb.govt.nz
Proceeds from the sale of ‘Hearts
Hands Minds’ will go towards a
scholarship fund for cardiac nurses.
From left: Dorothy Brooker, Moira Wear, Jan Cawte and Kath Gillanders proudly display their copies of ‘Hearts Hands Minds’.
‘Hearts Hands Minds’ tells the stories of the Cardio-Thoracic
Nurses of Green Lane Hospital from 1940 to 2000. With a mixture
of facts, stories from nurses and patients, and photographs from
the period, the result is an informative and engaging read which
expertly captures a slice of local history.
There is truly something for everyone here. Those interested in
medical developments can read about the Cardio-Thoracic Unit’s
pioneering techniques and successes, particularly under the
leadership of heart surgeon Sir Brian Barratt-Boyes who
conducted New Zealand’s first open-heart surgery at Green
Lane in 1958. Those interested in patient stories will find poignant
tales of New Zealanders, young and old, who benefitted both
physically and emotionally from the support of these special
nurses. But perhaps the main theme that comes through in
‘Hearts Hands Minds’ is the sense of teamwork and camaraderie
that these Green Lane nurses shared. As one nurse, Jan Hicks,
observed at the official book launch during Celebration Week
– “I don’t think you could get that sense of camaraderie anywhere else – we worked as a team and we had a lot of fun along
the way.”
‘Hearts Hands Minds’ is a fitting tribute to the nurses of Green
Lane – and their legacy is one that all Auckland District Health
Board staff can be proud of.
“I look back with a mix of fondness and
admiration for the scores of Green Lane
nurses who took part in my journey
(towards a heart transplant)... As with
journeys of every description, some
characters and events are forever
emblazoned in our hearts and minds . . .”
World Cup Plans to be put to the test
ADHB’s preparations for the 2011 Rugby World Cup go up
a gear on December 16 when a major exercise tests how
Auckland City Hospital’s systems would cope in the event of a
mass casualty incident.
A simulated emergency replicating the pressures of more than
100 injured presenting at the hospital at the same time will be
played out in the Clinical Education Centre in the biggest test
of our World Cup planning to date.
Staff will be given a finite set of hospital resources to cope
with the emergency, requiring them to make quick decisions
about how to prioritise the treatment of ‘patients’ as if it were
a live situation.
ADHB Emergency Management Service Manager Justin Rawiri
said the exercise was designed to be realistic and provide a
serious test of ACH’s capacity to cope when faced with a major
incident during the World Cup.
“Auckland is no stranger to hosting big events with large numbers
of people in one location at the same time,” Justin said.
“We are also fortunate to have three major hospitals in the
Auckland region, so it would take a fairly large incident to
overwhelm the region.
“But we have to bear in mind that the Rugby World Cup is the
third-biggest sporting event in the world and we cannot
be complacent about what challenges such a major
occasion could throw at us.
“That’s why it’s important that we test our systems and our
assumptions about demands and resources that may be required
in a realistic way.
“Planning for this started in April, around 18 months out from
the event, and we hope that the exercise exposes some pressure
points and problems that we can go away and work on ways
of addressing.
“We don’t want an exercise that is too easy or doesn’t properly
reflect the demands we could expect to be faced with in the
event of a major emergency during the World Cup – there is no
point in that and it wouldn’t teach us anything.
“The exercise is being run in December to allow us time to
correct any deficiencies we find and re-test our systems before
the World Cup kicks off in September.”
Emergency medicine specialist Dr Mark Gardener is responsible
for creating the scenario, which will see staff working as teams
dealing with specific scenarios on whiteboards.
“I expect this will be very challenging for our staff taking part
and it will give us some strong pointers about where we need
to focus our planning efforts over the next few months,”
Justin said.
“If those are the outcomes, it will have been a worthwhile
exercise.”
Minister Experiences the
Cancer Patient Journey
Our Denise shows
Big Heart in Big Apple
Instead of walking the corridors of power, the Minister of Health
undertook a somewhat different journey during a visit to the
Northern Regional Cancer Centre on November 1.
The Hon. Tony Ryall accepted an invitation to walk the same path
thousands of cancer sufferers from across the region experience
each year with a tour mirroring the patient journey.
First stop was the day clinic waiting room, where the Minister was
able to meet staff, volunteers and patients, followed by a visit to the
CT scan facility for a staff demonstration of how the technology works.
Then it was off to the mould room to see tailored casts being
made for patients due to undergo intensive treatment before a
visit to the simulation and planning room to visit staff working
on plans for individual patient care.
The tour ended in one of the centre’s linear accelerator suites,
where the Minister officially opened the centre’s newest
machine, with a capital cost of around $4 million.
Mr Ryall congratulated the centre’s staff for achieving the target
of patients who are referred by specialists receiving radiation
therapy within six weeks, recognising the hard work of doctors,
radiation therapists, physicists, nurses and the thoughtful use of
the private sector.
He said the new linear accelerator replaced an old and sometimes
unreliable machine and would help the centre achieve the tighter
four-week waiting time target applying from December 1.
Most people go to New York for a spot of sight-seeing,
shopping or to catch a show on Broadway.
But not Denise Manning. ADHB’s Daily Operations
Manager has just returned from the Big Apple where
she competed in the grueling New York Marathon along
with 47,000 other fitness fanatics.
Denise has now run four marathons since taking the
sport up at the age of 50, attributing her sudden
interest to “the madness of hitting a significant age!”
Her preparation involved sticking to a training
programme of early morning, late night and weekend
exercise … in addition to running around the hospital
during a particularly busy winter.
The programme paid off nicely, with Denise beating
15,000 other competitors home as well as finishing 10th
in the 50-54 age group for New Zealand women and
660th overall in her age group, with a time of four hours
and 50 minutes.
“It was an awesome experience. The people-moving
organisation was outstanding; Americans do this so
well,” Denise said.
“The shared enthusiasm of the crowd keeps you going
when you begin to tire.
“The physical challenge is fine as long as you have
done the training. This takes care of the first part of the
run, then it becomes a mind game to keep going to
the finish.”
And how did Denise recover from the extreme physical
and mental pressure? “Meeting up with others and
celebrating the night of the marathon was great
– it helped to forget the sore muscles!,” she said.
Denise is already planning her next marathon – the
Motutapu Ice Breaker between Wanaka and Arrowtown
involving 30 river crossings.
A Week-Long Celebrati
Celebration Week (Nov 22 – 26) was a great
opportunity to place added emphasis on ADHB’s
achievements.
The week is an important part of our calendar and
provides a platform to celebrate our cutting edge
research, first-class education programmes
and innovative quality improvements.
It helps us to celebrate and share the successes
and achievements of many of our teams which all
contribute to achieving our vision of Healthy
Communities, Quality Healthcare.
This year, 20 events took place during Celebration
Week, including the launch of ‘Hearts Hands
Minds’ - a book written by cardio thoracic nurses.
Staff received a variety of awards throughout the
week, including young investigator, green belt
awards and long service awards.
In addition, there were tours of the Releasing Time
to Care wards and posters were displayed around
the ADHB to showcase our achievements.
Garry Smith said: “Celebration Week provides an
opportunity to recognise the difference our staff
are making in clinical research, training our future
clinical staff and developing and implementing
improvements in both clinical and nonclinical fields. These staff demonstrate a level of
commitment and dedication to the organisation
that makes me proud to be part of this team.”
FLEP Band (Family Life Education Pacifika) with Elizabeth Cruickshank. From left to right the band members are
Sofi Alexander-Pua, Nat Alexander-Pua, Iri Aumatangi and Pora Reatere.
Smiles all round at the Nursing Grand Round, as young graduates celebrated the completion of their training.
Sene Fuimaono and Siai Sausau of the Pacific Family Support Unit.
6
The blue-coated volunteers put on their blue suede shoes to illustrate the health benefits of Zumba!
on of ADHB’s Successes
Elizabeth Cruickshank – Pacific Nurse Educator (left) and Tina Reid – Pacific Nurse Educator (right) with Garry Smith.
Rena McAleer (centre) enjoys a chat with her former Green Lane colleagues
at the official ‘Hearts Hands Minds’ book launch.
Pora Reatere from Family Life Education Pasifika speaks out
against violence towards women and children.
Dr Monique Faleafa – National Manager, Pacific
Health Workforce Agency, Le Va.
Chief Medical Officer Dr Margaret Wilsher and Alfred Ngaro – Chair,
ADHB Pacific Health Advisory Committee.
The Clinical Education Centre provided the perfect backdrop for mingling, learning
and celebrating.
At the ‘Hearts Hands Minds’ book launch, Ernestine Colwell points out the changing nursing fashions, as Jan Hicks and a
friend look on.
Healthcare Excellence Awards
In 2011, ADHB will be rolling out its new Healthcare Excellence Awards.
These annual awards will publicly acknowledge and reward staff pursuing healthcare
excellence.
Regardless of whether you are publishing leading-edge healthcare research, developing
new and improved ways of delivering services, enhancing our education systems
and processes or helping us reduce waste and costs, you will be eligible to apply.
Whatever your work, peers will recognise recipients as deserving high praise and
their work will be shared with the whole organisation.
“We do so many things well here but these awards are to encourage people to raise
the bar in the way they are linking to our journey to transform to healthcare excellence
and provide the best healthcare in New Zealand,” CEO Garry Smith said at the launch
of the awards.
“We wanted to find a way to reward and recognise individuals and teams who are
delivering areas of excellence within the organisation.”
“And we want to share these stories with other people in the organisation to learn
and to encourage them to apply for an award in subsequent years. This will help us
move towards having a more engaged workforce.”
The awards are aimed at rewarding excellence as we continue our journey of
transformation and make healthcare excellence ‘business as usual’.
Prizes will be awarded to category winners and the ADHB Healthcare Excellence
Awards will culminate in a significant event. This will coincide with Celebration Week in future years.
A team from across the organisation is currently developing the awards and details of the timeline, application process and
judging criteria will be released in early 2011.
New directions for the A+ Trust
The A+ Trust announced a series of exciting new directions
during Celebration Week – directions which align with the
Healthcare Excellence goal of ‘engaging the workforce’. As Dr
Richard Frith, Chair of the A+ Trust explains, “Engaging the
workforce is much easier to say than it is to do - but there are
some clear starting points. We all know that people are
motivated to develop if their efforts are noticed – hence our
renewed focus on recognising and rewarding staff.”
In this vein, the Trust is looking to establish annual events to
celebrate the work of Quality and Innovation project teams, as
well as researchers. The team is also keen to ensure that there
is more formal recognition of retiring staff and those who have
provided long service.
– the past and the future are also covered. One project currently
underway is the development of an ADHB historical archive
for photos, obsolete medical equipment and other memorabilia.
The Trust is also looking to support future ADHB employees,
by providing up to 10 university scholarships each year to
students with financial hardship who are interested in a career
in health. Finally, the Trust will continue to beautify the hospital
with unique New Zealand artworks, and invest in impressive
capital projects like the A+ funded Clinical Education Centre.
As Dr Frith says, “These projects may seem a bit disparate, but
what unites them is the aim of making the ADHB more than
just a hospital. It’s possible for this to be a place of support,
learning, recognition, and even celebration. That’s our goal.”
But the Trust’s new direction isn’t only about today’s people
Who are the A+ Trust?
The A+ Trust (or Auckland District Health
Board Charitable Trust ) administers a fund
created over the years by the generous
contributions of individuals and
organisations in the Auckland region. The
trust aims to use its funds to help meet
the needs of patients and ADHB staff.
A+ Trust achieves A+ results
Left to right: A+ Trust Chairman, Richard Frith; Trust member Taima Campbell; Executive Officer, Gill Naden; Trust members,
Margaret Wilsher and Garry Smith.
Page 8
The Trust has had a number of major
successes so far, including:
Funding the development of the
Clinical Education Centre.
Enabled $6 million each year towards
research.
Funding and organising events like XFactor and Celebration Week.
Beautifying the hospital environment
with New Zealand artwork.
f o cus
Materials Management Delivers
$7.9 Million Savings Result
Front Seated: Alan Milkop-Kerr, Marcus McClosky, Lynda Munro, Colin Fairweather, Marco FitzPatrick, Sandra Russell, Patsy Rose, David Rees
Back Standing: Rachael Palmer, Gary Grainger, Harry Tetteroo, Tapuni Sanelivi, Ross Peploe, Lesley Wyers, Paul Green
Absent: Aarti Pratap, Brian Durning
In an organisation focused on clinical leadership and healthcare
excellence like ADHB, most of the positive attention normally
goes to those working directly with patients.
But spare a thought for support services like the Greenlanebased Materials Management Procurement team who are doing
their bit to help ADHB deliver on its strategies for providing
Aucklanders with the very best public healthcare.
Major savings for 2009-10 included:
$319,000 cost reduction for pacemakers and ICDs
$266,000 savings on capital and consumables
$294,000 savings on endoscopy equipment
$34,000 reduction in gas delivery services costs
$370,000 in reduced capital costs for a linear accelerator
The Procurement team have established and provide oversight
of around 450 active contracts for services, equipment and
supplies that have a term value of about $1.6 billion and annual
value of some $280 million.
$1.3 million in value added with enhanced CT scanner
specifications
Last year, Materials Management achieved procurement savings
of $7.93 million for the organisation, enabling those funds to
be used at the frontline of healthcare delivery.
$24,000 saved with free blood and fluid warmers
“It was a very good result for ADHB, particularly in the context
of the difficult economic times,” said Procurement Manager
David Rees.
$17,000 saved with free maintenance of test equipment
$216,000 in free ultrasound software upgrades
$118,000 reduction in taxi costs
$453,000 savings in airline, travel and hotel costs
$408,000 savings in courier costs
“Procurement is normally one of those administrative functions
that flies under the radar in a hospital environment but this is
a significant achievement that contributes to ADHB’s ability to
meet the health needs of its patients.”
“The cost of buying any goods and services will usually increase
over time but the fact that Procurement was able to negotiate
such significant cost savings at such a critical time for ADHB is
something we’re very proud of,” David said.
Working in partnership with user representatives, Procurement staff follow a process of requirement specification,
standardisation and evaluation combined with
commercial rigor.
“Public funds are tight and we have to expect that the rate of
funding growth for public healthcare won’t grow at the same
rate as before the recession for some time to come.
Their aim is to achieve the best overall product or service
solutions while maximising savings opportunities, delivering
improved value and securing surety of supply.
“Therefore, every cost saving we are able to negotiate will
enable more resources to be directed to the frontline and
supporting our clinical colleagues in this way is a job we enjoy
and take very seriously.”
Page 9
Pacific Health team brings best practice to the ADHB
Led by the Pacific Health team, the ADHB launched its Pacific
Best Practice Guidelines (PBPG) and education programme on
November 23 as a way to enable staff to improve health
outcomes for Pacific peoples through best practice.
“A fundamental element for providing excellence in quality,
planning, development and service delivery to Pacific peoples
is a competent and skilled workforce,” says Hilda Fa'asalele,
General Manager Pacific Health.
“We were extremely excited about the launch as everyone has
worked hard to create a quality document, an innovative
education programme and the resources to support it. These
will all assist the ADHB to ‘walk the talk’ when it comes to cultural
competence.”
The team understands that Pacific consumers make choices
about where they go for healthcare, based on factors including
the cultural competence of the health practitioners and
organisations.
“The ADHB is a culturally-diverse organisation transforming its
services towards Healthcare Excellence. A key focus of Healthcare
Excellence is delivering safe high quality healthcare by putting
patients at the centre of our planning and service delivery.
By utilising the PBPG training tool, the whole organisation will
shift towards improving services and clinical practice.
“Through the training, all staff will be given opportunities to
learn, discuss, discover and practice a different way of thinking
while responding to the needs of their Pacific patients and
families. In turn, patients will benefit through improved trust,
communication and engagement. We acknowledge that this is
only one part (but critical) to an improved journey and health
outcomes, which will help reduce health disparities.”
Describing the resources, Hilda says they will be used in the
PBPG education programme as well as a way to promote cultural
competency awareness more broadly within different settings,
such as hospitals and primary care.
“The resources are attractive and informative while being
easy to read and reference back to. They are a foundation to be
built upon.”
The ADHB collaborated with the national Pacific Health
Workforce Development programme within Te Pou, Le Va, to
incorporate the Real Skills Plus: Seitapu framework and Engaging
Pasifika resources within the PBPG education programme.
Left to right: Alfred Ngaro, Aseta Redican, Leau Asenati Lole-Tylor, Anne Fitisemanu,
Margaret Wilsher, Monique Faleafa, Hilda Fa’asalele, Sina Moore, Tuliana Guthrie.
Did you know?
At the centre of Pacific health provision is the notion of service,
a common value to all Pacific peoples. Within Pacific cultures,
service is about human relationships, not about tasks. Service
encompasses social protocols, such as family, language and
tapu as well as the acknowledgement of the physical, cultural
considerations and spiritual presence.
For more information contact: Anne Fitisemanu,
mob: 021 2463047
The Pacific Best Practice
Guidelines’ logo means:
Practice (hands); Fonofale
model (holistic approach);
Frangipani (Seitapu draws
on clinical and cultural
knowledge, as well as clinical
and cultural practice).
Te Hononga O Tamaki Me Hoturoa
Te Hononga O Tamaki Me Hoturoa is a kaupapa
Maori Whanau Ora organisation with a number of
member primary health providers delivering
services to predominantly ‘high need’ populations
in the Auckland and Counties Manukau areas. It
serves an enrolled population of approximately
90,000 people. Te Hononga O Tamaki Me Hoturoa
is a descendent of Tamaki Healthcare and Te
Kupenga o Hoturoa, and, like the Auckland District
Health Board, it will help to support healthy
communities by providing quality healthcare. For
what is the most important thing in the world? It
is people, it is people, it is people.
He aha te mea nui? He tangata, he tangata,
he tangata.
Eric Pukepuke of Tamaki Healthcare and Te Kaanga Skipper of Te
Kupenga o Hoturoa come together in a hongi, symbolising the new
union which has formed Te Hononga O Tamaki Me Hoturoa.
Page 10
Correction
The November
edition of Nova
recognised an award
to Auckland Regional
Public Health Service
(ARPHS) for its work
with refugee
communities and
promoting
harmonious race
relations.
The headline on the
story implied ARPHS
Health Promoter
Ailsa Wilson was the
award recipient. This
is incorrect; Ailsa
collected the award
on behalf of ARPHS.
Celebrating ADHB’s Class of 1980
A group of committed ADHB staff with a combined
service record of 720 years have been recognised for
their outstanding contribution to the organisation.
Twenty-four staff who started work with ADHB in
1980 and have just clocked-up 30 continuous years
of service have been honoured with long service
recognition certificates.
Eleven of the group were on hand for the official
presentation by CEO Garry Smith as part of
Celebration Week.
“You have all dedicated 30 years of your lives to caring
for others and, on behalf of the people of Auckland,
we owe you a debt of gratitude for your service,” Mr
Smith said.
“The people of Auckland have benefited from your
dedication and expertise over the last 30 years. Back row, L – R: Peter Crosse (Clerk, ED/APU), Dr Chellaraj Benjamin (Radiation Oncologist), Mr John Boulton (Urologist),
Dr John Ormiston (Interventional Cardiologist), Rhonda Akroyd (Dietitian, Metabolic Service), Gael Alexander (Enrolled
“You have been instrumental in the progress we have Nurse, Wd 24B), Wendy Court (Staff Nurse, DCCM). Front row, L – R: Dr Judith Baranyai (Anatomical Pathologist),
experienced as an organisation over this time and Rhondda Paice (Trauma Service co-ordinator), Tutai Williams (Food Supervisor), Waverly Nooroa (Kitchen Assistant).
the legacy of your commitment inspires not only
your colleagues but also future generations of ADHB staff.”
ADHB LONG SERVICE AWARDS RECIPIENTS 2010
Rhonda Akroyd, Metabolic Dietitian; Gael Alexander, Enrolled Nurse;
Mr Smith looked back on advances in medical science such as
Patricia Ball, Nurse Specialist; Judith Baranyai, Anatomical
the conquering of smallpox, a significant fall in coronary death
Pathologist; Chellaraj Benjamin, Oncologist; John Boulton, Urologist;
rates, the ability to transplant organs and stronger awareness
Graham Boyes, Charge Anaesthetic Technician; Michael Butler, Pain
of the link between lifestyle and health as major developments
Specialist; Wendy Court, Staff Nurse; Peter Crosse, Clerk; Nicholas
the ‘class of 1980’ had witnessed.
Dodd, Radiologist; Deryn Freeman, Enrolled Nurse; Susan Kapea,
He said they had also enjoyed a birds’ eye view of ADHB’s
Medical Laboratory Technician; Walter Karena, Cultural Support
growth and development over the last three decades.
Worker; Sandra Murphy, Charge Nurse; Waverly Nooroa, Kitchen
“What will the next 30 years bring?,” Mr Smith said.
Assistant; John Ormiston, Interventional Cardiologist; Rhondda
Paice, Trauma Service Co-ordinator; Lorna Que, Nuclear Medicine
“That is impossible to predict. But I can say with certainty that
Physician; Tane Ruaporo, Kitchen Assistant; Geneva Tauetau, IMTS
what we have achieved to date, we have achieved with your
Project Manager; Sally Vogel, Clinical Director; Laurie Williams,
help, your hard work, your dedication and your expertise.
Renal Physician; Tutai Williams, Food Supervisor
Thank you.”
AUCKLAND
DISTRICT HEALTH BOARD
Te To k a Tu m a i
Vital
Signs
Vital Signs feedback
“Thanks to all those people who attended the Vital Signs CEO briefings over the past couple
of weeks, I appreciate you putting time aside to come along. These talks are a great
opportunity for me to get out and interact with you, to field your questions and to hear
your comments and concerns.
You may remember that all Vital Signs attendees were asked to hand in a feedback form
– this has now been summarised and analysed. I’m pleased to see that the majority of you
find these talks relevant to your role (over 80% of attendees) and that your overall impression
is that the talks are good or very good - more than 90% of attendees felt this way. In terms
of content, the Releasing Time To Care case study was a real hit.
Of course, constructive criticism was also welcomed, and I was especially interested to hear
your suggestions about the kind of content that you would like to see covered at future
Vital Signs briefings. In short – you would like a bit more of everything! There were requests
for contextual information about how ADHB fits in regionally and nationally; requests for
more detailed information about primary care and the health of our community; about
the successes, trials and future direction of your particular services and departments; about
clinical research and improvement projects, and about our performance as a whole.
I really do value the in-depth feedback that you have given, and your comments will be
taken into account during the planning of the next Vital Signs talks. While I won’t be able
to do justice to all of your suggestions in a single one-hour session, you can rest assured
that all of your feedback has been considered.
I hope to see you all at the next Vital Signs briefings in April – if not sooner!”
Garry Smith, CEO
Expense claims go
electronic in 2011
From the 1st of February 2011,
staff making work-related
expense (WRE) and continuing
professional educational (CPE)
claims must submit these
online via Kiosk. Paper-based
claims will not be reimbursed
after February 1st, so please
familiarise yourself with the
online claims system during
December and January.
To submit a claim, visit the ADHB
intranet, then K for Kiosk. Log
in, go to ‘My Actions’ and click
‘Submit Claims’.
Tutorials have also been
developed to help you lodge
your claims. To access these, visit
the ADHB intranet, then ‘IMTS
training’. Look for ‘Documents
and Tutorials’, click ‘Tutorials’,
then look under ‘Powerpoint
Tutorials’ for information about
WRE and CPE claims.
If you have any other questions
or would like more direct
training from IMTS, please
phone extension 26464.
Page 11
N O VA H E A LT H Y L I F E S T Y L E D I R E C T O RY
Stay Healthy over Summer
Don’t let sunburn or a sore tummy get in the way of
your Summer holiday fun!
Slip Slop Slap and Wrap
Slip into clothing that offers good sun protection, and
slip into some shade – especially between 11am & 4pm.
Slop on some sunscreen before going in the sun, and
reapply every 4 hours at least. Also check that your
sunblock has a high SPF and that it hasn’t expired.
Slap on a hat – the wider the brim, the better!
Wrap on some sunglasses, to protect your eyes from
UV rays.
Thanks to Sunsmart and the New Zealand Food Safety Authority
for these tips.
Be food smart with the 4 C’s
Clean your hands with soap before cooking, and wash knives, utensils
and chopping boards between cooking tasks – especially if you are
preparing raw meats.
Cook poultry and pork until the juices run clear, and cook sausages and
meat patties until they are no longer pink in the middle. Remember to
thoroughly heat leftovers too.
Cover food in the fridge and when you are cooking outdoors. In the
fridge, make sure that raw meat and poultry are covered and stored in
the bottom of the fridge, away from ready-to-eat foods like fruit and
vegetables.
Chill perishable foods in the fridge or in a chilly bin until you are ready
to use them. Also marinate food in the fridge, not on the bench, and try
to ensure that your fridge is between 2°C and 4°C.
Hawkes Bay
Hawkes Bay is known for its high
annual sunshine hours, longestablished vineyards, many
orchards and an atmosphere of
pure relaxation with plenty of great
tourist attractions to choose from.
A visit to one of the region's
famous wineries would be high
on the list of things to do. On Yer
Bike offers Winery Tours by bike
where you can experience some of Hawkes Bay's finest wines
and also enjoy the stunning scenery along the way.
Of the cultural attractions,
we recommend visiting the
Hawkes Bay Museum and
Art Gallery or joining a tour
which offers a wide range
of personally-guided
experiences.
The National Aquarium of
New Zealand in Napier is also
well worth a visit and, if you
have half a day to spare, the world's largest and most-accessible
mainland colony of gannets is only a short drive out of Hastings.
Monthly Competition
The prize for this month will be one night’s accommodation at
The Quadrant.
The Quadrant Hotel is Auckland’s most stylish four-star hotel experience.
Located in downtown Auckland – just a hop, skip and jump away from
Vector Arena and the Queen St/High St shopping district.
With 200 studio, one and two-bedroom apartments each with private
balconies, fully-equipped kitchenettes and FREE wifi – The Quadrant
Hotel is your home away from home. The Quadrant Hotel – where style
and affordability spend the night together.
Question:
What is the name of ADHB’s ‘X-Factor’
backing band?
To enter, simply answer this month’s question and
send your entry to novan@adhb.govt.nz, subject line
‘monthly competition’, or mail to the Communications
Department, Level 1, Building 10, Greenlane Clinical
Centre. Entries must be received by 31 January 2011.
One entry per person.
It’s time to enter the Grand Prize draw for 2010! The lucky winner of the Nova Grand Prize will be awarded
two economy class tickets to the Pacific Islands, thanks to Air New Zealand. The winner can choose between
four tropical destinations – Samoa, Tonga, Fiji or Rarotonga.
To enter the grand prize draw, simply work out what the
anagram spells. Then send your answer to: novan@adhb.govt.nz,
How do you enter?
or post your entre to the Communications Department,
Each month we have supplied you with letters to an anagram:
Level 1, Building 10, Greenlane Clinical Centre.
Jan Feb March April May June July Aug Sept Oct Nov Dec
Entries must be received by 1st January 2011. Please – only one
entry per person.
–
A
L
R
TT
I
O
V
B
–
R
E
The winner of the grand prize draw will be announced in the
February edition of Nova.
Grand Prize
Conditions of entry: Tickets are not exchangeable for cash; tickets will not attract air points; tickets are not upgradeable; winner must be an employee of ADHB (show
employee number) at the time of the prize draw. Tickets are valid for 12 months from the date of issue; seats may not be available during peak periods i.e. Christmas.