June 05 2015 - Staffordshire and Stoke-On

The
Word
Edition 322
5th June 2015
further on how we work together with
commissioners and partners to involve public
and local communities in decision making.
Our vision to support and empower staff on the front
line to make changes for the benefit of patients was
brought to life during a thoroughly enjoyable visit with
team leaders from the health visiting service from the
South West last week.
I had the pleasure of joining and participating with
health visiting team leaders in a session facilitated by one
of our Service Improvement Managers Jacqui Williams.
The group were looking at ways they could improve and
modernise their service ahead of any potential future
tender processes or business development opportunities
and I was delighted to see such enthusiasm and positivity
as well as a degree of reflection and awareness of
areas where they could modernise, change and work
differently.
I welcomed the debate and challenge and it was
encouraging and reassuring to hear many of things that
they need to change are on the Trust Board agenda.
Our five community hospitals in North Staffordshire
and Stoke-on-Trent play a vital role in ensuring
integrated, joined up care is available at the heart of our
communities, providing expertise and specialist services
to help people remain or regain their independence.
We have been working with commissioners and UHNM
to develop proposals for a future model of care across
North Staffordshire and Stoke on Trent and this week I
was able to provide an update to staff working in those
areas. Current proposals are only options and will have
to be consulted on.
Similarly, I was able to brief staff in East Staffordshire
about our developing relationship with Virgin Care
around the Improving Working Lives project.
I understand that these two schemes, together with
new service designs for lifestyles in the south and school
nursing, are unsettling for staff and I would again want
to reiterate that it is my absolute priority to ensure staff
are well briefed and involved in discussion about service
change at the earliest opportunity and all the issues
clearly explained.
On Thursday I attended a public meeting organised by
Healthwatch in Newcastle-under-Lyme. The event was
part of the organisation’s Conversation Staffordshire
series and together with colleagues from the University
Hospital of North Midlands and Clinical Commissioning
Groups, I took part in a question and answer session.
About 50 people attended with much of the public
concern directed at changes to the provision of hearing
aids and highlighted the difficulties of prioritisation for
our commissioners. Patients were also understandably
concerned by the long waits in their local A&E
department.
Stuart
Stuart Poynor
Chief Executive
There was good debate and ideas about how we can
work better together and emphasised the need to reflect
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The Word 322 - What’s In
2 | Revalidation
2 | Mindful Moment
3 | Ramadan
Are you
registered
with the
NMC?
3 | 6C’s Award Success
4 | Dietitians Week
Revalidation
5 | Tissue Viability
-nurses and midwives
5 | Complaints Review Panel
6 | Service Showcase
In April 2016 the way in which nurses and midwives
renew their registration will change to a process of
revalidation. This change will affect all staff registered
with the NMC and those who manage them. It is
important that managers of nurses and midwives as
well as all NMC registrants start to make the necessary
steps to prepare for revalidation.
6 | Sexual Health Network Day
7 | Men’s Health in Prisons
7 | Co-Operative Working
8 | Thank You
There have been a number of briefings and
publications issued by the Professional Leadership
team on this subject and over the next few months
more information and support will be provided.
Initially all nurses and midwives will need to register
with NMC Online in order to revalidate. Your NMC
online account will be the only way in which you can
renew your registration (revalidate) under the new
system. For more information about how to register
on line click here.
If you want to know more about NMC Revalidation
please contact CarolineE.Llewellyn@ssotp.nhs.uk
(07834 967224)
Mindful Moment
“In today’s rush, we all think too
much — seek too much — want
too much — and forget about the
joy of just being.”
Have you got an inspirational comment to share with your
colleagues? Send your Mindful Moments to me directly on Kieron.
murphy@ssotp.nhs.uk or via my EA jayne.garrett@ssotp.
nhs.uk
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2
Preparing for the
Islamic Month of
Fasting: Ramadan
June 2014
Implications for Healthcare Staff:
The ninth month of the Muslim lunar calendar is
devoted to fasting and is observed by Muslims
throughout the world as one of the “five pillars” of the
religion.
This year the fasting will cover a larger portion of the
day – sometimes between 12 and 14 hours a day which is important for clinicians to consider when
arranging appointments with clients.
The month of Ramadan is a time for spiritual reflection,
prayer, doing good deeds and spending time with
family and friends. The fasting is intended to help teach
Muslims self-discipline, self-restraint and generosity. It
also reminds them of the suffering of the poor, who
may rarely get to eat well.
Consideration of this is particularly important for
diabetic patients, who may choose to fast despite their
condition and members of the community who are
pregnant. Prayer times will be throughout the day and
should be avoided when booking appointments.
The exact dates of Ramadan change every year because
Islam uses a lunar calendar, which means that each
month begins with the sighting of a new moon. This
year Ramadan is due to fall between 17 June and 18
July.
More supporting information from the Equality &
Inclusion team is available in a guide called Inclusive
Practice During Ramadan as well as leaflets to support
patients and service users on the Trust website.
Care
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The team clearly evidenced how it considers the 6Cs in
its everyday work, and the brilliant service it provides for
mums and newborn babies that breastfeed.
The team includes Team Manager
– Kirsty Bignell, Breastfeeding
Co-ordinators – Angela Cartwright,
Claire Cheshire, Jennifer Lawton,
Chris Cantrell, Breastfeeding Facilitators - Emma Cooper,
Lynne Boyle, Lesley Steele, Penny Junger, Nicola Bennion,
Rehana Choudhury, Dawn Robinson, Michelle Johnson,
Hayley Wood, Mary Smith, Antenatal Practitioners
– Suzanne Oates, Jessica Norcup, Tonia Vernon and
Administrators – Larissa Hicks, Charlotte Barnett
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ura
Co
The Infant Feeding Team in North Staffordshire became
the first team in Children’s Services to receive the 6Cs
Challenge Award. The team is made up of breastfeeding
facilitators, breastfeeding co-ordinators, antenatal
practitioners and administrative staff and was presented
with its award in February by Rose Goodwin and Liz
Elliott.
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mitment
Com
Infant Feeding Team
ion
icat
un
m
m
on
6C’s Challenge
Award Success
Dietitians Week, organised by the British Dietetic
Association (BDA), is running during the week
commencing 8 June 2015. The aim of the event is to
promote the work undertaken by dietitians and highlight
how they differ from other nutrition professionals.
So, what is a dietitian?
Anyone can call themselves a ‘nutritionist’ or ‘nutritional
therapist’ without having studied the subject. In
contrast, dietitians have to undertake an undergraduate
degree or post-graduate diploma, which include clinical
placements.
Where are the dietitians
working in the Trust?
The dietitians in the Trust work in a vast range of
specialities including: paediatrics, prescribing support,
weight management, diabetes, nutrition support and
adult community dietetics.
As part of Dietitians Week the Nutrition Support Team
in East Staffordshire are offering awareness sessions
on nutritional risk and malnutrition and improving
the eating experience. Staffordshire Nutrition Support
Guidelines have recently been launched and the simple
message behind it is to “Make Every Mouthful Matter”.
Resources can be found on the link below.
Please contact Gill Rudge, Advanced Dietitian, Sheri
Taylor Locum Dietitian and Lucy Rimmer Dietetic
Assistant to find out what they have on offer week
beginning 8 June to support your teams. The public are continually surrounded by messages about
food and nutrition, online and in the media. Often these
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Want to get involved in
Dieticians Week?
www.staffordshireandstokeontrent.nhs.uk/Services/e.htm
What do dietitians do?
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messages are mixed or unclear, and sometimes from
unreliable sources. Dietitians help to translate the true
research and guidelines into practical advice, offering
education and support. They work with patients, both
healthy and unwell, to make appropriate lifestyle and
food choices.
Tel: 01283 507160, Team mobile: 07890510312
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Tissue Viability
Process and Panel:
your thoughts count!
The Trust has been proactive in developing the tissue viability service
and ensuring we take the issue of avoidable harm very seriously.
The Tissue Viability process and panel was set up to focus on pressure
ulcers and created a forum and process to identify good practice or gaps
in practice and ultimately its aim is to reduce avoidable harm and improve
care.
The panel has been in place for a while now so we want to review how staff
feel about it and what impact you think it has had on reducing harm and
improving practice. The focus of reducing avoidable grade 3 and 4 pressure
ulcers developed in our care remains a priority for 2015.
FILL IN OUR
SURVEY
Takes a few min
I have initiated a review of the process from identification of the Pressure Ulcer
through to evidencing the improvements and learning at both practitioner and
organisational level. This review will allow the Trust to be assured of a robust and
fair process and consider any recommended improvements.
We would like to hear your views and experiences of the process.
The Tissue Viability Process and Panel Review Survey will take no more than a few minutes to complete
and your contribution is essential to help us learn and improve.
The Survey will be anonymous unless you chose to put your details forward to be contact for further
discussion.
Tina
Tina Cookson
Director of Nursing & Quality
Independent Complaints Review Panel – Role of the Investigating Officer
The Partnership Trust is committed to learning and improving from its services and understands the importance of
providing an open and transparent culture.
In February 2014 – one year on from the publication of Sir Robert Francis’ report on the public inquiry into Mid
Staffordshire NHS Foundation Trust - the Trust established an Independent Complaints Review Panel.
The Panel membership is made of up external stakeholders who review and challenge the findings from
investigations and the Trust’s response to complainants. The Panel enables the Trust to learn from and reflect
on complaints that the Trust has received. Current membership includes
representatives from organisations such as Healthwatch, Age UK, the Carers
To find out more information
Association and Diabetes UK.
about the panel and the role of
Investigating Officers are invited to attend meetings that are held monthly
the investigating officer, please
to present their findings and to answer any questions. Each panel member
contact Wendy Dale, Corporate
receives a copy of the initial complaint, investigation plan, investigation
Business and Customer Services
report and the final response sent to the complainant.
Manager, telephone: 0300 1231161 x1668 The Customer Services Team is currently undertaking an audit of the actions
07713 092183 or email: agreed by the panel during 2014/15 to review the effectiveness of the
wendy.dale@ssotp.nhs.uk
process and future developments.
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5
School Age Immunisation Team
Due to commissioning requirements, the
Trust’s immunisation team is expanding
to cover the whole Trust in delivering
school age vaccinations from September
2015. Here Julie Roberts, who leads the
team highlights the service and how it
is transforming to meet the needs of
commissioners and service users.
With two bases, at Leek Hospital in the North and
Springfields Health and Wellbeing Centre, Rugeley in
the South, the team has centralised its fridge capacity to
ensure our ordering and management of vaccine is high
quality. Equipment is also centrally located to maintain
efficient stock control.
Following a successful tender to deliver the flu vaccine to
primary school children in years 1 and 2 from September
2015, the dedicated immunisation team is working
hard at all levels to develop consistency, quality and
reputation while building internal best practice and an
evidence base to be the best provider of school age
immunisations.
The delivery of the flu vaccine from September will be
our biggest challenge yet to cover 543 schools in 11
weeks. Our staff expertise in vaccination, scheduling and
communications with our partners to deliver this is highly
valued. To support with this we have used lessons from
pilot projects last year in different localities in primary
schools.
Our current vaccination portfolio comprises of HPV,
DTP/MenC, and MMR and we are in talks with our
commissioners to look at providing the new MenACWY
vaccine.
Work and projects in progress include 6C’s Challenge
Award; networking and building reputation; working
with infection control and training team colleagues to
produce immunisation and vaccination training mapped
against national standards for adults and children while
improving engagement and public health vaccination
messages to hard to reach and travelling clients and
families including domiciliary and outreach work.
This first year will be a huge challenge for us as a team to
deliver our commissioned contracts whilst transforming
into our new school age immunisation team. Our team
have enthusiasm, have a shared vision, support each
other and are willing to change and innovate to drive
forward our mission to be the best provider of school
age vaccinations by delivering a high quality service.
I am committed to see them through this journey and
provide strong compassionate leadership that recognises
the value and effectiveness of each staff member.
Leicester Sexual Health Network Day – May 2015
The Sexual Health service team in Leicester held the first
of its bi-annual network days recently for professionals
and those with an interest in sexual health across
Leicester, Leicestershire and Rutland.
With more than 70 attendees taking part it was a great
opportunity to share best practice and network with
people from different sectors. Speaking at the event
was Eleanor Briggs from the National Aids Trust (NAT)
who discussed a recent report into ‘Boys who like boys’,
Detective Inspector Richard Hiom who provided insight
into his work tackling Child Sexual Exploitation (CSE)
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within Leicestershire police and
Vivienne Robbins, Public Health
consultant from Leicestershire County
Council who introduced attendees to an
upcoming local event on sexual health visioning.
Following this attendees had the opportunity to view
exhibition stands from other local partner organisations
and participate in workshops which gave more detail in
to service features and current areas of concern within
sexual health.
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Men’s Health in Prisons
The Offender Health Trainer Service Co-ordinator is running a series
of men's health events at Brinsford, Swinfen Hall, Stafford and
Featherstone during the week 15 to 30 June. Two of the key messages
being promoted nationally are becoming more active and quitting
smoking.
HMP Stafford is to organise a 'walking your
way to health' theme, which aims
to engage as many prisoners as
possible to join in covering a set
cumulative distance (walking/
running) over the course of a
full day. The Health Champions
are currently promoting this
event on the wings and asking
prisoners to get involved.
In addition to the physical activity
challenge, the Health Champions will
be offering Health “MOT's” to include
measurement of weight, waist, BMI, BP.
As part of this event the prison has
been requested to provide healthy
snacks (fruit salad).
HMYOI Swinfen Hall is running
a health walk for the prisoners
and offering the same additional
services as Stafford Prison. The
events at HMP Featherstone and
Brinsford are still to be finalised but
are likely to be similarly themed.
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Help ing peop le to live their lives well
As part of Co-operative
Working, the city council
operates an access point formerly known as FISH - for early
help support and advice for children
and families. This team can be
contacted on 01782 232200 and
more information is available
at stoke.gov.uk/
co-operativeworking
Opening hours are
Monday to Friday,
from 8.30am to 5pm.
An answerphone is
available outside of
these times.
The Co-operative Working
team can connect people to other
services including children’s centres,
STAR (Sex, Teenagers and Relationships),
the youth offending prevention service,
domestic violence advice, youth
development, the Young People’s
Drug Project, education welfare,
young carers, Families Matter
and family support.
If you know someone who could
benefit from tailored support or
advice, contact the Co-operative
Working team on 01782 232200 or
co-operativeworking.enquiries@stoke.go
v.uk
stoke.gov.uk/co-operativeworking
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Thank You
“Still breast feeding! Thanks to all the lovely health visitors
I have seen and the baby advice line.”
“I would like to express profound gratitude for the work
that you have done for my friend’s husband for which
she is very grateful. She says that her husband’s mobility
has improved and he is more lively and less miserable as
a result of your hard work and I would like to thank you
very much for this.”
Nina Bentley from the Time to Quit Team in Norton
Canes has received a compliment for her support in
helping a couple quit smoking.
The expert advice at specialist diabetes education session
from Glinys Johnson and Margret Clowes was received
well and the team received some great feedback.
“We would like to say thank you for your support and
helping us to quit smoking!”
“The whole session was delivered very well - in a relaxed
and informative manner. It was good to be able to share
in the discussions with everyone. I thought I was well
versed with diabetes but this course was very informative.
Excellent trainers! Being proactive and preventing illness is
better than looking for a cure.”
The south division infant feeding team have
been thanked for their support given to a breastfeeding
mother, saying:
Living Independently Staffordshire in East
Staffordshire received a lovely thank you from a service
user who accessed the service earlier this year. They said:
“This is long overdue but thought you would probably
like to know how I’ve progressed since your excellent
care of me finished some time ago now! First I must say
a HUGE THANK YOU to all of you who supported me in
my ‘struggle’ to re-gain my independence after damaging
both arms!
“I had a lot of sessions with an excellent physiotherapist
called Julie who encouraged me. I soon went back to
helping at school and went to Sea Life with them and
looked after two little boys! Great fun. Have booked three
short coach holidays, I can do most jobs now so feel I am
back in control!!
“I couldn’t have done it without your kindness, patience
and encouragement. It was lovely how you became
friends. We had some good chats and laughs. So keep up
the good work. Every good wish, God bless you all.
One mum wished to thank the infant feeding team
based at Cobridge for explaining medication prescribed
by the GP, why it had been prescribed, side effects and
that it was safe to continue breastfeeding. Another
thanked staff for all their support and the information
they shared in helping her continue to breastfeed.
Keith Burrows, rehabilitation technician in Stone
Rehabilitation Team has received a kind thank you for
support and help received.
Staff in the Sexual Health Service in South Staffs have
picked up a compliment from a recent service user who
said:
“Friendly staff made me feel comfortable. Non
judgemental and lovely, very helpful. Excellent advice, very
reassuring and efficient, dealt with very quickly.”
Ward staff on Smithchild Ward at Longton Cottage
Hospital have been thanked by the family of a recent
patient.
“Thank you for all the care and dedication shown by all
nurses on the ward in caring for our mother while she was
in your care, all the best.”
In remembrance
Staff at Bradwell Hospital formed a guard of honour at the
funeral of their colleague Doreen Locke who sadly passed
away suddenly as few weeks ago. Doreen had worked at
Bradwell for more than 25 years, firstly as a domestic then
as supervisor and Clinical support worker. The ceremony
was a celebration of her life and many anecdotes from
staff and family made it is lovely ceremony followed by a
gathering at Bradwell afterwards.
Please send all compliments to
customerservice@ssotp.nhs.uk who
are now recording all compliments
for the Trust. A range of selected
compliments will be forwarded for
inclusion in The Word.
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