2011 in Figures
Transcription
2011 in Figures
Sustainability Report 2011 2011 Report validated by AENOR Index 02 03 Strategy and Analysis Message from the Chairman Interview with Javier Llansó, CEO of Cespa 05 06 07 08 09 About us Introduction Services Provided and Organisational Structure Corporate Structure Management Structure Our Relationship with Interest Groups 12 13 14 17 21 29 Our 2011 Impacts Risks and Opportunities Acknowledgements and Collaborations The Economic Issue The Environmental Issue The Social Issue 36 2011 in Figures 47 Other GRI Requirements 50 Index of GRI contents 52 Glossary Edition: Cespa Content development: Quality and Environment Coordination: Communication and Marketing Design: Paradigma FCM Production: Speed Digital, S.A. Photographs: Ferrovial Corporación and Cespa Strategy and analysis 1 Message from the Chairman Santiago Olivares Chairman of Cespa During the past financial year and despite the complex and unfavourable economic context, Cespa has shown a very positive evolution, both in the private and public sector fields. Particularly outstanding is the initiation of the new contract for the treatment and collection of waste in the municipality of Murcia and the start of the operations in Ecoparc 4 in Catalunya. Both these projects are internationally acknowledged as benchmarks in efficiency and innovation. Throughout the year, Cespa has progressed in implementing the new Strategic Plan based on creating value through profitable growth. This plan is based on improving our efficiency, expanding the range of services offered to our clients and on international expansion. In this regard, it is encouraging to see the good acceptance of our concept of Smart Cities, the energy efficiency and especially, the production of energy from waste. Thanks to the investment in R&D&i, Cespa is committed with the solutions developed to maximise recycling and waste recovery while at the same time it minimises the environmental impact of all its activities. Ultimately, Cespa maintains a sound strategy and position to improve its competitiveness, innovation capacity, the collaboration with clients and participation of citizens in the efficient provision of services. 2 Undoubtedly, these results would have not been possible without the commitment, experience and the management capacity of our extraordinary staff. Interview Javier Llansó CEO of Cespa What position does sustainability hold in Cespa’s scale of values? Sustainability is one of Cespa’s main corporate values and is fully integrated in all the productive processes and present in all company areas. For us, sustainability is not only a commitment to protect the environment but a way of understanding our work, committing to management efficiency, transparency in the processes and the health and safety of our staff. Is it possible to keep to this commitment to sustainability in the present economic situation? Yes, and now more than ever it is one of the values which distinguishes us from our competitors. One of Cespa’s strategic projects in the upcoming years is ‘Energy from Waste’, based on the production of energy from waste, giving priority to energy recovery over Final Treatments, as established in the European Waste Directive. Cespa currently produces over 112,000 MWh of electricity every year, as a result of the energy recovery of biogas from the controlled disposal sites and of the biomethanisation processes, preventing the emission of over 900,000 annual tons of CO2 into the atmosphere, a figure that would be equivalent to taking 650,000 cars off the roads for 1 year. At Cespa we are aware of the importance of an intelligent, efficient and responsible management of our waste, a responsibility that responds to the demand of all society levels and economic sectors. What are Cespa’s other strategic lines? Firstly, the search for efficiency by analysing and revising our processes that will enable us to identify and implement good practices. Secondly, the search for new opportunities and new markets, through the Knowledge and Innovation Division, a firm commitment to innovation as a motor for growth at Cespa. Moreover, the Project Smart Cities will allow us to provide all our knowledge and experience to manage our client’s services more efficiently. And finally, another of the company’s strategies is growth at an international level, which will allow us to export the company’s know-how to new markets in order to achieve growth and acquire volume. What are the main objectives for this year 2012? Firstly, the consolidation of our portfolio in Spain, both in urban services and in industrial services and treatment facilities; secondly, growth at an international level, both in the United Kingdom, through AmeyCespa, and in other countries where we are presented with opportunities, and finally in the firm commitment to innovation as a differentiating element and hallmark of our company. What was the most important event for Cespa in 2011? In 2011 we have concluded the design of Cespa’s organisational structure, a new organisation that will allow us to adapt to the constant changes in our sector as well as to reply efficiently and fast to the new demands of our clients and markets. Cespa has unified the Urban Department in order to be more efficient and reduce costs for our clients, and has also unified the Industrial and Treatment Division to identify crossed synergies and commit to all types of treatment facilities, focusing on the different material recovery and recycling processes. Likewise, we have centralised the Economic-Financial Department to give a fast reply to the constant and demanding market analysis, and have created the Knowledge and Innovation Division which is an area that brings together Cespa’s know-how, enabling us to develop new projects and place innovation in the centre of our company’s knowledge strategy. All of which without overlooking that Cespa has almost 16,000 workers and that we have the talent, the professionalism and enthusiasm to achieve these new goals. 3 About us 2 4 Introduction Cespa is a business group created in 1970 and wholly owned by Ferrovial since 2003, through the General Services Division, which provides a wide range of environmental services to its public and private clients. Cespa’s companies develop their activities both in Spain, where it provides services to over 800 municipalities and many thousands of private clients from the industrial sector, and also in Portugal, Andorra and the United Kingdom. Its headquarters are located at Avenida de la Cathedral 6 and 8, Barcelona. Below is some data providing information on the overall size of the company. These are the consolidated data from 2011 for all Cespa’s activities in Spain, Andorra*, Portugal, United Kingdom and of Ecocat. *Throughout this Report, the data from the Centre de Tractament de Residus d’Andorra, S.A are included in those of Cespa Spain. 15,808 989,124,072 32,490,457 Average staff (Num. of employees) Consolidated Turnover (€) Consolidated results after taxes (€) 5 Services Provided and Organisational Structure The activities carried out by Cespa are grouped in three types of services or lines of business: Urban Services Collection and transport of municipal solid waste (home, commercial and services), including selective waste collection. →→ Road cleaning (manual and mechanised) including some specific activities (rodent control, removal of dead pets, etc.). →→ Drain cleaning. →→ Interior cleaning. →→ Beach cleaning →→ Maintenance of gardens, playgrounds and street furniture. →→ Gardening works. →→ Forest works and services. →→ Management of recycling centres. Waste Treatment →→ Non-hazardous waste landfills (urban and industrial). →→ Inert waste landfills. →→ Transfer stations. →→ Collection points in treatment centres. →→ Plants for the selection/classification/ sorting of urban waste, packaging and construction and demolition waste. →→ Composting plants. →→ MSW energy recovery plants (incineration, biomethanisation) →→ Bulky waste treatment plants including WEEE. →→ Dead animal incineration plants. →→ Plants for the preparation of Solid Recovery Fuel (SRF) 6 Industrial Services →→ Comprehensive management of hazardous and non-hazardous industrial waste, including the activities of: : • Collection and transport. • Transfer. • Sorting and recovery, including the preparation of SRF. • Management of recycling centres. →→ Comprehensive management of hazardous and non-hazardous sanitary waste, including the activities of: •• Supply of containers. •• Collection and transport. •• Storage and transfer. •• Treatment and disposal. →→ Industrial cleaning and other related services: •• Dismantling and conditioning of fibre cement. •• Removal of asbestos from equipment and facilities. •• Industrial plant cleaning (dry and wet). •• Descaling and chemical washing of equipment, components and systems (chemical cleaning). •• Decontamination and support to nuclear and radioactive services and installations. •• Inspection and calibration tests of safety valves. Furthermore, the subsidiary ECOCAT, of which Cespa holds fifty percent of shares and which is included in its Industrial Services Division, develops the following activities: Hazardous waste transfer centres. →→ Controlled hazardous waste deposits. →→ Hazardous waste treatment. →→ Heat treatment of hazardous waste. →→ Chemical emergencies and operations service. Until December 2011, in Spain, the first two business lines were managed jointly through two Regional Divisions and the third, the industrial Services, were managed through a single Division at a national level. All the activities developed outside Spain (in Portugal, United Kingdom, etc.) are encompassed by the International Division, formed in 2010. Corporate Structure The following diagram shows the corporate structure of Cespa. CESPA Spain and Andorra Ecocat Portugal United Kingdom CESPA, S.A. Albaida Residuos, S.L. ECOCAT, S.L. CESPA Portugal, S.A. ALLERTON WASTE RECOVERY PARK INTERIM SPV LTD. CESPA, Gestión de Residuos, S.A. (CESPA GR) Técnicas medioambientales avanzadas, S.L. ECOCEM, S.A. VALORHOSPITAL, S.A. AMEYCESPA LTD. Ingeniería Ambiental Granadina (INAGRA) Ayora Gestión Biogás, S.L. SOGARISA, S.A. ECOBEIRAO, S.A. AMEYCESPA (EAST) LTD. CESPA JARDINERÍA, S.L. Cespa Nadafa, S.A.R.L. GRECAT, S.A. CITRUP, LDA AMEYCESPA (EAST) HOLDINGS LTD. CESPA CONTEN, S.A. Companyia Especial de Recuperacions i Recondicionaments, S.L. Movitec AIE. VALOR-RIB, LDA AMEYCESPA SERVICES (EAST) LTD. Contenedores Reus, S.A. (CORSA) Novalis Medio Ambiente, S.A. AMEYCESPA WM (EAST) LTD. CESPA, Gestión y Tratamiento de Residuos, S.A. (CESPA GTR) Planta de RCD’s de Albacete, S.A. CESPA UK LTD. Recollida de Residus d’Osona Serveis Medioambientals de la Selva, NORA, S.A. CESPA VENTURES LTD. Ecoenergía de Can Mata, AIE SOGECAR, S.A. Ecoparc de Can Mata, S.L. SITKOL, SLAL CESPA, Inversiones Ambientales, S.A. NEVASA Ingeniería Urbana, S.A. GESMAT, S.A. Reciclados y Compostaje Piedra Negra, S.A. VIALNETVIC, S.L. Valdemingómez 2000, S.A. CESPA SERVICIOS URBANOS DE MURCIA, S.A. Ecoparc del Mediterrani, S.A. Centre de Tractament de Residus d’Andorra, S.A. E.M. de Limpieza de Almendralejo, S.A. ECOCLINIC (Marca) 7 Management Structure The governing body of Cespa is its Management Committee, in which all the Business Divisions mentioned in the previous sections are represented, as well as the General Division and the Divisions of the cross-cutting support areas. Up until December 2011, the Management Committee was as follows: GENERAL DIVISION Business Divisions Functional Area Divisions Regional Division Zone 1 Human Resources and Communication Division Regional Division Zone 2 Information Systems Division Industrial Division Technical and Development Division International Division Economic and Financial Division Legal Advice Division Quality and Environment Division 8 Our Relationship with Interest Groups Cespa’s continuous interaction with its interest groups provides relevant information to the company regarding the sustainability strategy to be followed and regarding the expectations and needs required by each of them. Cespa’s interest groups and the relationship maintained with them in 2011 is shown below. Interest Groups Interest Group Type Shareholders and investors Employees Size • Consubstantial • Strategic partners Insurance companies • • Clients • Characteristics 100% Ferrovial • 15,808 employees Cespa Spain: 73.4% permanent Portugal: 68.7% permanent Ecocat: 85.9% permanent AmeyCespa: 99.1% permanent •The basis of the business is supported in the qualification and in the involvement of the employees •Quality and Environment Policy •Occupational Risk Prevention Policy •Accident reduction •Promotion of the Cespa Culture • Other companies from the sector with which partnerships, Joint Ventures, etc are established •Influence in management according to the percentage of participation •Shared responsibilities •Long-term relationships • Insurance Companies (ZURICH, ALLIANZ), Mutual Societies (MC MUTUAL) • •Local bodies (Public services) •Industrial sector (transport, treatment in landfill and plants) • • Suppliers and subcontractors • Financial Institutions • Environmental • Economic •Strategic decisions based on the tripple results account •Risk and contingency management report •Assuming of commitments with external initiatives: The Global Compact, Dow Jones Sustainability Index, FTSE4Good •Request for information for the Corporate Report •Ethical Code • Contractual Receivers/users of the service (citizens) Relationship with Cespa • Citizens (Public Services) • Panel of authorised Suppliers for investments and support division and work centre expenses • Banks and saving banks • •Contracting of civil and environmental responsibility Insurances influenced by transparency and the suitable management of the environment •Support task with regard to occupational risk prevention management •Temporary contracts (administrative concessions) with liquidity problems •Management of receivables •Consolidated turnover 2011: Cespa 955.6 M€; AmeyCespa 33.6 M€ •Quality and Environment Policy: ISO 9001, ISO 14001 and EMAS Certification •Assessment of degree of satisfaction. 2011 result: 7.95 out of 10 •Management of complaints and claims •Receivers of services such as road cleaning, MSW collection, gardening, drain cleaning, beach cleaning, Ecoparc and Recycling centre Management etc. •Awareness campaigns: 26,175 visitors received at the Cespa and AmeyCespa facilities •Framework agreement establishments •Approvals in accordance with standards of quality and environment, economic competitiveness, Technological innovation, compliance with occupational risk prevention regulations and environmental conduct standards • Granting of credit capital management Social 9 Our Relationship with Interest Groups Interest Groups Interest Group Type Local communities Size Characteristics Relationship with Cespa •Client service points for public services •Citizen awareness campaigns •Location of treatment facilities (landfills, plants, etc.) •Environmental Risk Prevention and management of impacts to prevent nuisance • Citizens (Public services) • • Spain, Portugal, Andorra and United Kingdom •Cespa’s activity contributes to the Development of thecountries and societies it operates in (influence in the unemployment rate, social integration of immigrants, economic development and environmental management) •International expansion • • ASELIP, ASEGRE, ACLIMA, ACITRE, etc. •Assuming of common commitments •Collaboration in work groups for business development and the pooling of experiences Public Administration • • State, regional and local Ecologist groups, NGO’s • • Given the activity, all ecologist groups operating in areas where Cespa has treatment plants become interest groups • Countries, societies Opinion Creators (associations,…) • Environmental Contextual • Economic • •Need to establish dialogue for information to flow and mistrust towards our initiatives to be eliminated •Changes in the relationships from mistrust towards involvement •Impacts on the media Social The Sustainability Report is one of the main tools used by Cespa to globally relate to its interest groups. Proof of such is that in 2011 a total of 834 copies of the Sustainability Report 2010 were Published and distributed, as well as being published on the Cespa website (www. cespa.es, Sustainability section), on the company’s intranet and on the Global Reporting Initiative, GRI, website (www. globalreporting.org). With the aim of each year improving the content and presentation of the Sustainability Report, Cespa has attached a questionnaire to gather information regarding the degree of satisfaction of the readers and their suggestions for improvement. In this way, Cespa intends for the information contained on this Sustainability Report, along with the information contained on the Cespa website and, additionally, on the Ferrovial website, (www. 10 •Permits, licences and authorisations necessary for carrying out activities •Anticipation and collaboration in legislative changes (environmental responsibility policy) ferrovial.es), to be suitable to respond to the issues demanded by these interest groups. Regarding the relationship and interaction with its clients, Cespa also uses another global-reaching tool, the Client Satisfaction Measurement Campaign, to obtain information on their needs and expectations. Therefore, for example, as a consequence of the mentioned Campaign, the Invoices and Orders issued by Cespa in 2011 started to include subjects that try to adress issues requested by the clients. Throughout the year these two different phrases were included: “Cespa has published its Sustainability Report. Consult on www.cespa.es” and “Cespa is committed to climate change. The reduction of GHG emissions one of its objectives”. The results obtained in Cespa Spain with the 2011 Campaign show that →→ 54.7% of clients are interested in receiving the Sustainability Report (this was 48.8% in 2010) →→ 45.7% of clients are interested in visiting Cespa’s facilities (this was 43.3% in 2010) Therefore, in 2012, actions aimed at facilitating the consultation and downloading of the Sustainability Report as well as and to increasing the number of visits to the facilities will be maintained. Regarding this last point, Cespa wishes to invite all its interest groups to form part of its policy of open-doors and guided visits, of which more than 26,000 people have already benefited throughout the year. Visits may be requested by directly contacting the managers of the centres or through the Cespa website (www.cespa.es, section Sustainability / Visits). Our 2011 3 11 11 Impacts Although 2011 was another year of economic crisis and financial market restrictions on financial resources, Cespa managed to achieve its objectives set out by the Management Committee, hence stating its capacity to adapt to a market of fewer resources. For the sake of economic sustainability, in 2011 Cespa allocated a large amount of resources to improving operational efficiency, containing costs, selecting new contracts to bid for and more intensely pursuing client collections, etc. It has therefore initiated the strategic project known as SOE, the acronym for Standardisation for Operational Excellence. This Project is based on the need to surface the knowledge and best practices of the urban services business, as a base for continually improving operations and optimising associated costs. The creation of a high performance team to analyse the management processes implemented in the company’s main contracts, the implementation of specific software to manage operations and establish internal communication channels for sharing knowledge swiftly throughout the organization, are some of the keys to this project’s success which in 2011 started to show positive results that we expect to carry through to 2012. 12 Cespa also decided that, as of January 2012, the new organisational structure should become effective allowing the company to better adapt to the Strategic Plan approved to achieve maximum operational efficiency, to guarantee the capturing and development of knowledge, company innovation as well as its international expansion. sorting plants in Spain, to increase the generation of electricity using biogas generated at biomethanisation landfills and plants and to emit less greenhouse gas emissions into the atmosphere. It is also worth highlighting that in 2011, Cespa: In 2011 Cespa also continued promoting health and safety improvement measures for workers, as well as their training and awareness, which resulted in a work environment improvement and an improvement of accident ratios. →→ Initiated strategic projects such as Energy from Waste or Smart Cities →→ Published its 2010—2011 R&D Report which captured the significant efforts it makes towards R&D&i projects, allowing them to maintain their position of excellence year after year. →→ Approved that, as of January 2012, the new Knowledge and Innovation Management Department would be operational. Moreover, supportive collaboration projects remained unchanged and, for the first time, information regarding the amount invested in financing social action projects are provided, according to the London Benchmarking Group (LBG) (www.lgb.es), which allows structuring these actions within the corporate community, quantifying them and measuring the impact they have both on the business and society. In 2011 Cespa continued focusing on environmental sustainability without decreasing in the slightest its demand on the environmental aspects of its activities while complying with applicable legal requirements. This allowed Cespa to adapt and optimise the treatment processes achieving, among others, to increase the amount of material recovered at the Risks and Opportunities In 2011 the new Contaminated Waste and Soils 22/2011 Law was approved, which transposes the European Waste Directive into the Spanish legal system. The application thereof has generated a variety of uncertainties affecting environmental, economic and social areas. The introduction of new concepts such as “by-product” or “end of waste condition” or the naming of the until today “compost” from mechanic-biologic treatment plants as “bio-stabilised waste”, without specifying its possible applications, modifies the scenario of the waste recovery market. The priority given to waste energy recovery over its elimination is a significantly new concept with a direct impact on the social sphere, as Spain is traditionally a country of landfills and particularly sensitive to waste energy recovery plants, both by neighbour associations and ecologists. The amendment involves a conceptual change that Public Administrations and private companies, such as Cespa, must be capable of making the public understand. This concept change resides in envisaging these installations as wealth generators (energy) from raw materials (waste) which is constantly generated and that until now, ended up in landfills with no exploitation whatsoever. Along these lines, Cespa is committed to technological development and applying alternatives that maximise the recycling process and the energy recovery of waste and, therefore, minimises the environmental impacts associated to their management. Evidence of this is the previously mentioned “Energy From Waste” project in which Cespa assesses the business opportunities arising from the energy exploitation of waste, of both the waste currently managed as well as the waste flows that may be handled in the future. As for the environmental aspects, the importance of companies managing the carbon footprint caused by their activities is increasingly highlighted as an element of corporate differentiation, given the lack of international political consensus to take on emission containment or reduction commitments. Cespa took part in a number of initiatives in this respect, both internally by contributing to the carbon footprint calculation and to Ferrovial’s reduction objectives, and externally. Regarding the latter we can point out its participation in the “Design and piloting of a verification system for the GHG statements according to the ISO 14064 Standard” promoted by the Basque Government. In the economic sphere, as for the significant debts that Local Goverment have accumulated with the municipal services concession companies, we hope the measures adopted by the Government contribute to their reduction. In turn, Cespa is involved in a series of projects that can also positively contribute on the same lines, such as Smart Cities (provision of a series of comprehensive services making public expense reduction a possibility) or the SOE project (identification of urban services business best practices, as the base for continually improving operations and the optimisation of their associated costs). 13 Acknowledgements and Collaborations Awards The awards and acknowledgements granted to Cespa in 2011 were as follows: →→ “Gold Bioenergy Award”. The Asociación Técnica para la Gestión de Residuos, Aseo Urbano y Medio Ambiente –ATEGRUS- (Technical Association for the Management of Waste, Urban Cleaning and Environment) granted Cespa on 13 of May 2011 the Gold Bioenergy Award for the project BIOFUEL, which has the aim of developing a new comprehensive waste treatment process which allows obtaining bioethanol. (www.ategrus.org/cas/concursos. aspx) →→ “ECOBEACH flag awards”. In the 6th edition of the ECOBEACH flag awards held the 7 October 2011, the City Council of A Coruña, where Cespa provides the beach maintenance service, once again received the awards achieved in previous years for the beaches of San Amaro, Riazor-OrzánMatadero, Ozá and As Lapas; as well as the City Council of Nigrán for the beach of Panxón. (www.ategrus.org/ cas/concursos.aspx) →→ “Talavera in Equality: 2011 Company”. The City Council of Talavera de la Reina, through the Department of Social Welfare, Family, Women and Immigration granted in December an acknowledgement to the company Cespa, S.A. in appreciation for its participation in the “Talavera in Equality: 2011 Company” Award. (www. lavozdeltajo.com/noticia/3248) 14 →→ “Madrid Excellent Guarantee Mark” In 2001 Cespa also passed an assessment audit for the maintenance of this award which it first obtained in 2001 and has maintained since then. (www.madridexcelente.com/ empresas) →→ “ 8 t h M u r c i a R e g i o n E n e r g y Awards 2011”. The Murcia City Council and Cespa, S.A. obtained a Special Mention for Energetic Efficiency for their measures to reduce emissions in urban services, within the 8th edition of the 2011 Murcia Region Energy Awards organised by the Energy Management Agency of the region of Murcia (ARGEM). (www.argem.es) →→ “Learning Outside the Classroom”. AmeyCespa has maintained in 2011 the award “Learning Outside the Classroom” that it received in 2010. This award recognises the quality of the work carried out with scholars. (www. lotc.org.uk/2012/02/planning-an-lotccurriculum-cpd-east-of-england) Associations The associations to which Cespa belongs and with which it collaborates are the following: →→ ACCS (Catalan Association of Security Counsellors) →→ Achilles South Europe →→ ACITRE (Catalan Association of Special Waste Treatment Facilities) →→ ACLIMA (Basque Cluster Association of Environment Industries) →→ AEA (Spanish Arboriculture Association) →→ AEMA (Association of Environment Companies of the Region of Murcia) →→ AEPJP (Spanish Public Parks and Gardens Association) →→ AERCE (Spanish Purchasing and Stock Managers Association) →→ AESMA (Association of Environment Sector Companies of Andalusia) →→ APD (Management Progress Association) →→ APEVC (Association of Green Zone Professionals of Catalonia) →→ APROEMA (Professional Association of Environment Companies of Galicia) →→ Environment Division of the Barcelona Chamber of Commerce →→ ASEGRE (Spanish Waste and Special Resources Manager’s Association) →→ ASEJA (Spanish Gardening Companies Association) →→ ASELIP (Public Cleaning Business Association) →→ ASETRAVI (Biscayan Transport Business Association) →→ National Marpol Agents’ Association →→ ATEGRUS (Technical Association for Waste Management and Environment) →→ AUSAPE (Association of SAP Users in Spain) →→ CCC (Catalan Building Confederation) →→ CEPTA (Business Confederation of the Province of Tarragona) →→ DESAMIANTA (Asbestos Removal Companies Association) →→ ECOEMBES (Eco-packaging Spain) →→ EUROLAB-Spain →→ FEAT (Auto-transport Business Federation) →→ FEDETO (Employers’ Federation of Toledo) →→ FIDA (Environmental Research and Development Foundation) →→ Foment del Treball Nacional (Promotion of Employment) Acknowledgements and Collaborations →→ Fundació Fòrum Ambiental →→ GERD (Spanish Association of Construction and Demolition Waste Mangers) →→ Gremi de Recuperació de Catalunya →→ ISR (Spanish Waste Club) →→ IZAITE (Association of Basque Companies for Sustainability) →→ REPACAR (Spanish Paper and Carton Recovery Association) →→ SIGFITO (Integrated Plant Production Product Waste Management System) →→ The Sustainable Landfill Foundation →→ Ziurtagiriaren Elkartea Moreover, Cespa Portugal belongs to the following Portuguese Associations: →→ AEPSA (Associação das Empresas Portuguesas do Sector do Ambiente) →→ APERLU (Associação Portuguesa dos Empregadores do Sector dos Resíduos e Limpieza Urbana) →→ AEP (Associação Empresarial de Portugal) Lastly, AmeyCespa belongs to the following Associations: →→ AfOR (Association for Organics Recycling) →→ Cambridge Occupational Safety Group →→ CIWM (Chartered Institute of Wastes Management) →→ FTA (Freight Trade Association) Forums, congresses and collaborations During 2011, Cespa has participated as a company through its employees, in the following events: →→ Workshops on the LIFE – Environment Programme The workshops “LIFE for Our Environment: Success Stories and future Challenges” were held in Brussels in May, where experiences in the development of projects were exchanged within the framework of the LIFE – Environment Programme as well as impressions on the contribution of the LIFE Programme to the implementation of the European legislation in environment issues. Cespa participated as a company through the R&D&i manager, in the session named “Environment policy on the ground: promoting best practices in the implementation of the EU Law”. (www.eurosite.org/fr/content/ life-our-environment-success-storiesand-future-challenges) →→ 3rd Regional Course on Forest Resources Management: Preservation of biodiversity and waterforestry restoring of the natural resources in Latin-American and Caribbean countries. As a result of its experience in managing forest resources, Cespa was the Spanish company invited to participate in these workshops, held from the 30th May to the 10th June 2011 at San José, Costa Rica, and organised by the Ministry of Environment, Marine and Rural Affairs and the United Nations Programme for the Environment (www.pnuma.org/ cursos.php). The speaker was the Gardening and Forest Manager of the current D.T. 4 of Cespa’s Urban Division. →→ International Waste Management and Landfill Symposium, Sardinia 2011. This Conference which is held in Sardinia every two years is an international reference in the field of waste and landfill management. Staff from the Technical and Development Division of Cespa presented two speeches regarding Microphilox and Biofuel Projects at the 13th edition of the Conference which took place between the 3rd and the 7th October 2011. (www. sardiniasymposium.it/sardinia2011) →→ Smart City Expo World Congress: More than 6,000 people attended this congress held in Barcelona between the 29th November and the 2nd December 2001. It is considered as the first European congress with a global approach on smart cities. Ferrovial Servicios participated actively in this event, not only by sponsoring and having a stand, but by contributing various speakers and moderators (among which were Cespa’s President, Cespa’s CEO and Director of Smart Cities of Ferrovial Servicios) and the attendance of many Cespa’s cross-section area and business area managers. (www. smartcityexpo.com) 15 Acknowledgements and Collaborations →→ Workshop on “New legislation on contaminated waste and soils”. Organised by ACLIMA and ASEGRE and with the participation of the Basque Government it was held in November in Bilbao. Staff from Cespa’s Quality and Environment Department attended as speakers. (www.aclima.net/aclima/ Web.nsf/vwPaginasPlanasWEB/A923D AF75C990893C1257930003990BC?Op enDocument&) →→ Round table on “The management of waste as a business opportunity”. Organized by Spain’s School for Industrial Organisation (EOI) in the National Environment Congress CONAMA Local held in Vitoria-Gasteiz in November and in which Cespa’s Quality and Environment Manager participated as a speaker. (www.eoi.es/portal/opengreen-conama/evento/1859/ mesadebate-gestion-de-residuos-como-oportunidad-de-negocio) →→ Workshops on “Contaminated Soils and Waste”. Organised by the Centro Internacional de Estudios de Derecho Ambiental (CIEDA-CIEMAT) in November in Soria and in which Cespa’s Quality and Environment manager attended as speaker.(www.cieda. es/CIEDAportal/recursos/doc/Formacion/1784809908_11112011142548. pdf) Moreover, Cespa’s staff has attended many congresses and forums of interest throughout 2011, among which are: →→ Conference Recuwatt Recycling and Energy. Speakers from nine countries gave their points of view in this Conference held in March in Barcelona, regarding different aspects of waste management (legal, environ- 16 mental, energetic, scientific, political, etc.) (www.recuwatt.com/esp/recuwatt_2011.html) →→ Velo-City International Congress Seville 2011. This Congress, which was held in March in Seville, dealt with different subject areas focusing on health (bicycle as healthy transport), education (change in mobility habits), efficiency of the public investment (sustainable transport) and economical impact and employment (social component of the bicycle economy as source of employment and development). (http://ecomovilidad.net/granada/velo-city-sevilla-2011-congresobicicleta) →→ Energy treatments of Waste 2011. Different companies presented the different types of waste treatments in this Congress organised by ATEGRUS and ISWA in May in Madrid: Energy recovery, incineration, anaerobic digestion and biomethanisation. (www.ategrus. org/pdf/11_BIOENERGIA_programa. pdf) →→ 3rd Workshops on landscape. Sustainable Urban Gardening These Workshops, organised by the Spanish Association of Landscape Engineering in June 2011 in Biscay, were focused on urban gardening from a sustainable point of view: New tendencies, low maintenance species, conditioning elements of the urban environment. (www.aeip.org.es/images/PDF/Jardineria_urbana_sostenible.pdf) →→ XV European Conference on Soil Mechanics & Geotechnical Engineering. The purpose of this European Conference, held in Athens in September, was to provide an updated view of the geological properties and the performance of hard soils and weak rocks, as well as the design and construction methods and the problems associated to these materials. (www.athens2011ecsmge.org) →→ 13th International Beach Conference and Exhibition. Ecoplayas 2011. This conference, organised by Ategrus in Lloret de Mar (Barcelona) in October 2011, focused on the different aspects of beach waste collection, management and cleaning. (www.ategrus.org/pdf/2011_dossierecoplayas. pdf) →→ 2nd International Conference on Innovative Municipal Waste Management and Treatment – REINNOVA. This Conference, organised among others by the ’Agència de Residus de Catalunya’ (Catalan Waste Agency) which was held in Barcelona in November, was framed within the discussion of the challenges in urban waste management in a global economy. (www.reinnova.es) →→ 4th Workshop on management and treatment of WWTP sludge. Organised by the University of Barcelona in November 2011. (www.ub.edu/ jornadalodos/index1.htm) Moreover, AmeyCespa’s staff has also attended many courses and conferences organised by different experts, institutions and government departments. Such as attending the conference Resource Efficiency and Waste Management Solutions (RWM), organised in collaboration with the Chartered Institute of Wastes Management (CIWM). The Economic Issue Cespa has achieved the objectives set for 2011 despite of the complicated economic environment in which it provides its services, which highlights the enormous effort and the excellent work performed in all the company areas. Furthermore, Cespa has strived to achieve maximum efficiency in the use of the natural resources, without committing the sustainability strategy focused on the respect for the environment, occupational risk prevention and in maintaining the quality of the services provided. It has therefore continued identifying and implementing good practices which enable improving the processes and activities as well as creating new strategic projects such as Energy from Waste and Smart Cities. On the other hand, Cespa is aware that the waste management’s centre of gravity has clearly moved towards the start of the value chain, therefore, towards recycling, pre-treatment and energy recovery, giving priority to all these processes before the final treatment, that is, their disposal into the landfill. For this reason Cespa has committed to treatment facilities that include the most efficient and innovative technologies, as evidenced in the technical solutions approved for the Ecoparc in Toledo, the Environmental Complex in Murcia and the Treatment Plant in Burgos. Awards, acquisitions and relevant facts The relevant awards of new contracts obtained by Cespa in 2011 are the following. →→ Urban waste collection services in the municipality of Pas-Pisueña (Cantabria). →→ Management of Recycling Centres in Madrid, Olmedo (Valladolid) and Arnedo (La Rioja). →→ Comprehensive road cleaning service, waste collection and gardening in the municipality of Castellbisbal (Barcelona) →→ Gardening works at the Parque de las Mercedes in Almendralejo (Badajoz) and at Plaza Europa in L’Hospitalet de Llobregat (Barcelona), and improvement works of the Vía Pecuaria Valdebebas (Madrid) →→ Green waste treatment in the plant in Motril (Granada), belonging to Solid Waste Consortium of Granada. →→ Collection, transport and management of WWTP sludge for the City Council of Toledo, the Empresa Metropolitana del Saneamiento (EMSSA) in Barcelona and Iberia. →→ Management of the industrial waste in the Port of Seville, the airport of Barcelona, different penitentiary centres of the Generalitat de Catalunya, the Puleva Food plant in Granada, etc. →→ Cleaning of the Power Station of Alcudia (Valencia), of the company Endesa. →→ Comprehensive management of the waste from the maintenance centres of the company IBERIA in Spain. Also noteworthy is the renewal of several contracts for industrial services and urban and gardening services such as: Maintenance of Historic Gardens of the National Heritage This contract, which is the largest Historic Gardening contract in Europe, was awarded to Cespa by National Heritage in 2009, for the incorporation of the latest technologies in the management area and regarding agronomic issues, and has been renewed for the 2012-2013 period. Finally, Cespa continues to strive for its international expansion to meet the new challenges of an increasingly global market, thereby diversifying the country risk and exporting the company’s know-how to new markets which enable it to grow and obtain a greater volume. 17 The Economic Issue Cespa will carry out the maintenance, conservation and recovery actions in the historical gardens of La Granja de San Idelfonso in Segovia, El Escorial, Campo del Moro, Aranjuez and El Pardo in Madrid; the Monastery of Las Huelgas Reales in Burgos, the Monastery of Santa Clara in Tordesillas, Valladolid; the Monastery of Yuste in Cáceres and the Royal Sites of Madrid: The Monastery of La Encarnación, the Monastery of Las Descalzas Reales, the Monastery of Santa Isabel and the Pantheon of Illustrious Men. Finally, new services and facilities have been set up in 2011 and improvements have been implemented in the already existing ones, such as: Urban Cleaning and Waste Management Service in Murcia The presentation of this new service, which was awarded to Cespa for the next 20 years, took place in September 2011 and is where the new vehicle fleet was presented which is noteworthy for its energy efficiency and environmental improvement, as well as the advances implemented for the service provision, such as an increase of 500 underground selective waste collection points, the installation of 6,000 new communal bins and an increase of the system’s mechanisation which enables increasing efficiency and optimising the processes. Waste Treatment Centre in Burgos The Waste Treatment Centre of the City Council of Burgos, managed by the Joint Venture formed by Cespa GR and Jovilma, has undergone a series of adjustments and improvements throughout 2011 which now enables it to treat 72,000 tons of waste per year. 18 The modernisation and automation of the facilities, on which 6.4 million Euros were invested, has had an impact on the four main treatment processes. habitants and to treat every year 250,000 tons of urban waste, covering the treatment needs of all the municipalities in the province of Toledo. →→ Automation of the MRF Plant, where paper, cardboard, plastic, cartons and iron and aluminium materials are recovered. →→ Adaptation and start-up of the Composting Plant where the compost used by farmers, City Councils and companies is produced. →→ Construction of pre-treatment lines and adaptation of the equipment in the Biomethanisation plant which enables producing more than 2.3 million kWh/ year from the organic matter recovered at the plant. →→ Improvements in the Waste-Water Treatment Plant where the wastewater coming from the different processes and services is treated. The works began in September 2010 and it is expected for the facilities to be opened at the beginning of 2012, providing 70 new job opportunities. Ecoparc in Toledo The Ecoparc in Toledo which is located in the land of the Dehesa del Aceituno and built and managed by the company Gesmat, is designed to service 650,000 in- The most efficient and advanced technologies available in the market have been considered in the design of the plant, both for the waste treatment and for the treatment and control of the environmental effects associated. The plant has the following facilities: →→ MRF Plant, where different fractions of materials are recovered, formed by two automatic lines with a capacity of up to 35t/h each one. →→ Composting and refining Plant, where the organic waste undergoes an intensive and accelerated biological decomposition process to obtain high quality compost. →→ Controlled Reject Deposit, where the rejections produced in the selection The Economic Issue plant and in the composting and refinement plant are eliminated. →→ Conduction and treatment of leachates system, by evaporation and subsequent inertization treatment, stabilization and elimination in a controlled disposal site. →→ Auxiliary buildings, such as offices, workshop, environmental classroom, etc. Positioning In overall terms, Cespa remains in the first top three Spanish companies of its sector. In the Urban Services area, this positioning varies according to the activity. Thus, if we consider the “Number of inhabitants served by Cespa” (taking into account the percentage of inhabitants served in municipalities with more than 10,000 inhabitants), the market share percentages for Cespa Spain in 2011 were the following: →→ In MSW collection: 15% →→ In road cleaning: 18% →→ In gardening: 13% The market shares have been maintained, except in gardening, where it has decreased 2 points, basically due to the loss of the garden maintenance contract in Bilbao. With regard to the management activities of industrial waste services and treatment, taking into account business volume of these Divisions, the participation of 50% of the subsidiary of special waste (Ecocat), the wide range of services provided, the many centres managed and the tonnes of waste treated in them, Cespa can be considered a leading company in the management of industrial waste. Strategic projects →→ Final payment of the services linked to quality. →→ Re-engineering of services in continuous development. Smart Cities The Smart Cities Project is based on the creation of a new management model for cities, which requires a cultural change both for the citizens and for the administrations. Cespa is committed to a project that in practice produces real cost and quantifiable savings, improvements in efficiency and increase of citizens’ quality of life. For the operator, the feasibility of applying the model depends on its capacity to face necessary investments, both at an initial stage (for the start-up of the services according to this model of Smart Cities), and throughout the contract (aimed at adapting the new future technologies that allow increasing the efficiency and the control of the organisation). All of this implies reinventing the city: →→ Cultural changes for companies, workers, citizens and city councils. →→ Redefining the concept of service quality by means of agreements between the Administration and the operator. →→ Introduction of self-control systems based on quality ratios. →→ Management of services based on service quality. Optimisation of resources. →→ Use of the best technologies available to provide the service and control its quality. Technically, the model is based on what Cespa names the Technical Interferences Theory, which consist in locating the interferences (temporal, functional or spatial) existing among the services that a municipality has contracted with different suppliers and their minimisation as a consequence of the synergies created and the re-engineering of processes, in order for the resulting integrated service to be technically more efficient, and consequently, also economically. The value proposal for the Smart Cities is based on 5 pillars: Integration of services Sustainability Innovation and technology Operational excellence Quality of Service 19 The Economic Issue The objective is to offer a new product that by applying quality criteria and operational excellence enables eliminating the inefficiencies of the public services caused by repetition, overlapping, lack of coordination and other problems detected throughout time when executing these services. For Cespa, the Smart Cities concept combines the service efficiency and operational capacity within their control by means of quality indicators and the acknowledgement of the client users’ satisfaction (citizen), all of which combined with the continuous incorporation of new technologies which facilitate both the operational processes and obtaining information as well as the control of the result obtained. Energy from Waste Project The Framework Directive of the European Parliament and of the Council concerning waste management (Directive 2008/98/ EC) stated that the Member States must encourage the prevention, recycling and recovery of waste or the use of the waste as source of energy, the dumping in controlled disposal site being the last alternative. Furthermore, the present energy situation is marked by significant variations in the price of energy caused by the variations in the offer and the demand of fossil fuels. A depletion of the sources of fossil fuels is foreseeable on a medium and long term, and consequently, a progressive increase in the price of energy. A sustainable energy development strategy must consider the search of alternative energy sources which enable the self-supply and independence from third countries. The use of waste as a source of energy is a significant alternative for the energetic diversification of a country by using a renewable energy, and the different state members of the European Union are 20 working on the implementation of policies which allows using the energy of these waste flows, which will contribute to implementing the European Unions’ policies in energy and environment issues, decreasing the CO2 emissions, and provide a source of energy distributed in the area and produced continuously, favouring local self-supply. Within this context the Project Energy from Waste is created. In which Cespa assesses the business opportunities derived from the use of waste as an energy re- source, both of those managed currently and of the waste flows that could be managed in the future. Today Cespa has the experience in the field of biogas energy recovery, incineration and manufacturing of Solid Recovered Fuels (SRF); nevertheless, as well as increasing the company’s references in these fields, Cespa will assess other options from a technical and economic point of view, and will establish a strategy that, in the 2012- 2020 period, will enable it to provide solutions in a field that is already a reality in the European energy and environmental policies. The Environmental Issue Cespa’s activity, which is focused on waste management, has undoubtedly a beneficial effect on the environment, although at the same time, it involves other impacts (noise nuisance, waste water discharges, gas emissions, etc.), which the company controls and minimises by strict compliance with environmental legislation and the use of the best technologies available, in addition to training and raising of awareness of all the staff in the application of good practices in all fields of their work. Furthermore, for more than 10 years, Cespa has had a Quality and Environment management System integrated and implemented in all its activities and certified in accordance with ISO 9001 and ISO 14001 Standards in 84% of the annual turnover. The compliance with its requirements ensures the continuous improvement of the environmental conduct in all the activities carried out by Cespa (road cleaning, gardening, waste collection, transport and treatment). Moreover, in 2011 Cespa has achieved the registration in the EMAS Register for the landfill in Zalla, as well as the renewal of those for El Puerto de Santa María and El Parque Central Barcelona Zona Franca Likewise, Cespa keeps careful track of proposals for new regulations and takes part in the initiatives of different public and private bodies, trying always to keep one step ahead of the current legal requirements. As an example of this, we can mention its participation in different forums on the implications of Law 22/2011 concerning Waste and Contaminated Soils, its collaboration with Aselip in the development of a MIRAT (Environmental Risk report Model) for the analysis of environmental risks in the activity and its participation in the “Ecoefficiency Programme of Basque Companies” and in a pilot project for the verification of greenhouse gas emissions according to ISO 14064 Standard promoted by the Basque Government. Likewise, Cespa has achieved adapting and optimising the treatment processes obtaining, among others the following improvements with regard to 2010: →→ Increase by 9% the greenhouse gas emissions avoided as a result of the capture of biogas, and increase by 10% the generation of electric energy produced with the biogas captured in its landfills. →→ Increase by 17% the amount of materials recovered in its urban waste and containers sorting plants. Finally, it should be mentioned that Cespa has continued to carry out actions aimed at improving the environmental conduct of citizens in the municipalities where it provides its services and that, moreover, it has continued to devote significant effort to R&D&i projects which allow the company to maintain its excellence over time. Environmental Responsibility For many years Cespa has been applying a particular study and analysis procedure to ensure that any waste treatment activity that it embarks on and the facilities associated to it, are compatible with the environment for which they are designed, both from a social and environmental point of view. This study is conducted when there are waste management activities and installations already constructed and in operation, which belong to different Administrations and Public Bodies and which Cespa could be awarded under public tender. Thus, as a precautionary measure, Cespa analyses the feasibility of the projects at the sites where it expects these to be developed. The feasibility study includes urban planning issues, of environmental protection and of protection for archaeological sites, as well as the licences and authorisations necessary for such. The process assures the minimisation of any negative impact, social, economic and environmental in the areas where the facilities are to be located and the activity developed, both during the construction and its operation. Therefore, acknowledging them in advance enables processing accordingly in time and form, the necessary authorisations. Furthermore, Cespa carries out technical environmental audits in all the treatment facilities that it manages with the aim of detecting and preventing environmental risks. The fourth biennial cycle of these audits terminated in 2011. Once the activity has terminated, either because the installation has reached the end of its useful life or because the duration of the contract has finished, Cespa ensures full compliance with all the requirements established for the closing of each facility. In 2011 Cespa has continued to actively collaborate with the Association of Public Cleaning Companies (ASELIP) in the development of the MIRAT (Environmental Risk Report Model), a tool provided by Law, along with the Methodological Guides, to help companies meet the obligations arising from the Environmental Responsibility Law. Its development has already terminated and in 2012 it will be presented to the Technical Commission for the Prevention and Repair of Environmental Damages of the Ministry of Agriculture and Environment. 21 The Environmental Issue Carbon Footprint Calculation The Carbon Footprint is a parameter that, although may be subject to multiple interpretations, every year it consolidates more as an environmental indicator of reference. Having available this information enables Cespa to differentiate from the competition and also contributes for Ferrovial to stay among the most relevant environmental indicators, which is highly valued by the financial analysts. The calculation of Cespa’s Carbon Footprint is carried out according to a calculation methodology based on the GHG Protocol and which is established by Ferrovial. Cespa has established an operational control criteria and a report scope which 22 includes the direct emissions (Scope 1) and the indirect emissions as a result of the consumption of electricity (Scope 2). Nevertheless, the scope of this issue is broad. One of the most demanded issues, and which Ferrovial has fulfilled in 2011, is to have indicator reduction objectives based on the carbon Footprint. In the last years, Cespa has established particular emission reduction objectives associated to its landfill management activity (therefore, in 2011, having as an objective to “increase by 2% with regard to 2010, the emissions of greenhouse gases which have been avoided as a result of the capture of biogas in landfills”, it has achieved a 9% increase in emissions avoided). Likewise, within the project led by Ferrovial, Cespa has established reduction objectives for the 2012-2020 periods. In this way, CESPA continues to comply with its environmental policy, in line with the development of its business with a sustainable environmental strategy. The following step consists in verifying the Carbon Footprint. Although this information is published by Ferrovial, until now there was no verification process carried out by an external body. At the beginning of 2012 Ferrovial will submit its carbon Footprint to this process with which logically, Cespa’s Carbon Footprint will be verified. The Environmental Issue 2011-2012 Objectives Likewise, new improvement measures have been established for 2012, the most relevant of which are the following: The following table tracks the fulfilment of the environmental improvement actions proposed by Cespa Spain in the previous Sustainability report: IMPROVEMENT MEASURES 2011 FULFILMENT 2011 IMPROVEMENT MEASURES 2012 To implement and certify the Quality and Environment Management System in the activity of “Construction and Demolition Waste Management”. The documentation necessary for the implementation of the Quality and Environment Management System in the “Construction and Demolition Waste Management” was developed in 2011. At the beginning of 2012, this activity was included within the scope of Cespa’s ISO 9001 and ISO 14001 Standards in its centres of Colmenar Viejo and Puertollano. Implement the Quality and Environment Management System in the Ecoparc centre in Toledo. To extend the scope of the existing ISO 9001 and ISO 14001 Certificates of Industrial Services (multi-site mode), with the inclusion of the Alicante centre. At the beginning of 2012, at the end of the external audit period, the Alicante Centre has been included in the scope of Cespa's ISO 9001 and ISO 14001 Certificates. To decrease by 2% with regard to 2011, the emissions of greenhouse gases as a result of the capturing of biogas on landfills. To extend the scope of the existing ISO 9001 and ISO 14001 Certificates of the Treatment Division (multi-site mode), with the inclusion of the Ecoparc 4 centre. At the beginning of 2012, at the end of the external audit period, the Ecoparc 4 centre has been included in the scope of Cespa's ISO 9001 and ISO 14001 Certificates. To implement the requirements of the (EC) Nº1221/2009 (EMAS III) regulations in the Non-Hazardous Waste Landfill in Zalla. In July 2011 the landfill in Zalla was registered in the Environmental Management and Audit Scheme (EMAS), with register num. ES-EU-000057. To increase the generation of electricity using the biogas generated on the waste landfills by 2% with regard to 2010. An increase of 10,2% has been achieved in the generation of electricity using biogas from landfills due to the start-up of the motors of the plants in Burgos, Toledo and Albacete. To decrease by 2% with regard to 2010, the emissions of greenhouse gases as a result of the capturing of biogas on landfills. A decrease of 9.42% of the emission greenhouse gases has been achieved as a result of the capture of biogas due to the ramp up of the motors of Burgos, Albacete and Toledo. To increase the total area with permanent coverage by 4% with regard to 2010 (landfill in use and closed). An increase of 3.95% has been achieved (the closing of the controlled disposal sites of Alcora, Formentera and Almería has terminated). To increase Cespa’s investments in environmental protection issues by 5% with regard to 2010. With regard to 2010, Cespa’s investments in environmental protection have increased by 23.82% due mainly to an increase equipment investments. To implement the Training Module of the BRIDGE tool, to facilitate the management, control and information regarding training, talent development and human resources management. It has been implemented in all the centres and activities of Cespa Spain. Fulfil the lines of action issued by Ferrovial in order to comply with the Carbon Footprint reduction commitments in the 2012-2020 periods. To increase the generation of electricity using the biogas generated on the waste landfills by 2% with regard to 2011. To increase the total area with permanent coverage by 4% with regard to 2011 (landfill in use and closed). To increase Cespa’s investments in environmental protection issues by 5% with regard to 2011. 23 The Environmental Issue ISO Certifications Cespa has not only maintained the ISO 9001 and ISO 14001 Standards available, but has extended its scope to the Ecoparc 4 centre, to the Management of Industrial Services in Alicante and in the Central Area of Portugal and the C&DW Plants of Colmenar Viejo and Puertollano. The achievement accomplished is the evidence that Cespa continues to comply CESPA URBAN SERVICES DIVISION (COMPANIES AND ACTIVITIES) CESPA, S.A. CESPA JARDINERÍA, S.L. INAGRA, S.A. CESPA PORTUGAL, S.A. GESMAT, S.A. UTE VALLS UTE ALMANZORA UTE PARQUE JUAN CARLOS I UTE ZAMORA LIMPIA VIALNETVIC, S.L. CESPA SU DE MURCIA, S.A. →→Collection and transport of municipal solid waste (home, commercial and services), including selective waste collection →→Road cleaning (manual and mechanised) including some specific activities (rodent control, removal of dead pets, etc.) →→Drain cleaning →→Interior cleaning →→Beach cleaning →→Maintenance of gardens, playgrounds and street furniture →→Gardening works →→Forest works and services →→Management of recycling centres. with its commitments made many years ago in order to achieve the complete satisfaction from their clients, comply with the environmental legislation and minimise the environmental issues associated to the services it provides. The table below shows the current scope of the ISO 9001 and ISO 14001 Certifications of Cespa in Spain and Portugal: To this end, Cespa has a Quality and Environment Department formed by 10 specialised technicians who support and provide service to the work centres and actively participate in the maintenance CESPA TREATMENT DIVISION (COMPANIES AND CENTRES) CESPA INDUSTRIAL SERVICES DIVISION (COMPANIES AND CENTRES) CESPA, S.A.: →→MSW Selection and Composting Plant in Almeria →→Bulky Waste Treatment Plant, including WEEE, in Galicia →→C&DW Treatment Plant and Landfill in Puertollano (Ciudad Real) CESPA GTR, S.A.: →→Zona Franca (Barcelona) →→Mollet del Vallès (Barcelona) →→Constantí (Tarragona) CESPA CONTEN, S.A.: →→Landfill in Larrabetzu (Bizkaia) →→Landfill in Zalla (Bizkaia) →→Reception and Recycling Centre in El Puerto de Santa María (Cádiz) CESPA CONTEN, S.A.: →→Sevilla →→Fuenlabrada (Madrid) →→Bilbao →→A Coruña →→Vigo (Pontevedra) →→C.N. de Cofrentes (Valencia) →→San Cesáreo (Madrid) →→Centro de Recepción y Reciclaje de El Puerto de Santa María (Cádiz) CESPA GR, S.A.: →→Controlled Deposit in Santa Maria de Palautordera (Barcelona) →→Treatment Centre in Els Hostalets de Pierola (Barcelona) →→Mutiloa waste landfill (Gipuzkoa) →→Treatment Centre in Golmayo (Soria) →→Colmenar Viejo landfill and Transfer Stations of Collado Villalba, El Molar, Lozoyuela and San Sebastián de los Reyes (Madrid) →→C&DW Treatment Plant in Colmenar Viejo CESPA GR, S.A.: →→Zona Franca (Barcelona) →→Alginet (Valencia) →→Atarfe (Granada) →→Coría del Río (Seville) →→Sant Cugat del Vallès (Barcelona) →→Alcázar de San Juan (Ciudad Real) →→Burgos →→San Sebastián de los Reyes (Madrid) →→Vall d’Uixó (Castellón) →→Alicante CONTENEDORES REUS, S.A. (CORSA): →→Controlled Deposit in Reus (Tarragona) CESPA GR DIVISIÓN FORD: →→Ford Almussafes (Valencia) UTE CETRASE: →→Urban Solid Waste Treatment and Selection Centre in Ulea and Transfer Stations in Los Alcázares, Calasparra and Mazarrón (Murcia) CESPA PORTUGAL, S.A.: →→North Area Matoshinos (Portugal) →→Central Area Planalto Beirao (Portugal) RECICLADOS Y COMPOSTAJES PIEDRA NEGRA, S.A.: →→MSW Treatment Plant in Jijona (Alicante) UTE CESPA GR – CESPA CONTEN: →→Hospital Universitario de La Paz (Madrid) ECOPARC DE CAN MATA, S.L.: →→Ecoparc 4 (Barcelona) CESPA SERVICIOS URBANOS DE MURCIA, S.A.: →→Waste treatment Centre in Cañada Hermosa (Murcia) 24 and design of the modifications of the Management System, within a process of continuous improvement. The Environmental Issue In the United Kingdom, AmeyCespa is certified under ISO 9001 and ISO 14001 Standard. Likewise, AmeyCespa has a specific certification for the production of the generated compost, the certification “Publicly Available Specification for Composted Materials (PAS 100:2005) and Quality Compost Protocol (2007)” (PAS 100&CQP Certified AfOR Scheme). Finally, Cespa’s hazardous waste subsidiaries hold ISO 9001 and ISO 14001 Certificates for the following facilities: →→ ECOCAT, S.L.: Martorell (Barcelona), Vila-Real (Castellón), Legutiano (Álava) and La Puebla de Alfindén (Zaragoza) →→ SOGARISA →→ GRECAT, S.A. 84% of Cespa’s global turnover (Cespa Spain + Ecocat + Cespa Portugal + AmeyCespa) is certified with ISO 9001 and ISO 14001 Standards. ENVIRONMENTAL MANAGEMENT SYSTEM - ISO 14001:2004 This is to certify that: AmeyCESPA Limited Ely Road Waterbeach Cambridge CB25 9PG United Kingdom Holds Certificate No: EMS 581094 and operates an Environmental Management System which complies with the requirements of ISO 14001:2004 for the following scope: EMAS Registrations The provision of a recycling and waste management service. For and on behalf of BSI: Chair, Certification Body Management Committee. Originally registered: 24/10/2011 Latest Issue: 24/10/2011 Expiry Date: 21/05/2014 Page: 1 of 2 This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract. An electronic certificate can be authenticated online. Printed copies can be validated at www.bsigroup.com/ClientDirectory The British Standards Institution is incorporated by Royal Charter. BSI (UK) Headquarters: Kitemark Court, Davy Avenue, Knowlhill, Milton Keynes MK5 8PP. Tel: 0845 080 9000 QUALITY MANAGEMENT SYSTEM - ISO 9001:2008 The reception and recycling Centre of El Puerto de Santa María (Cádiz), managed by Cespa Conten, S.A., the Parque Central Zona Franca (Barcelona), managed by Cespa S.A., and the subsidiary company Sogarisa have renewed their respective EMAS registrations in 2011, according to the requirements of (EC) Regulation Num. 1221/2009 of the European Parliament and the Commission of 25 November 2009, regarding the voluntary participation of companies in a community environmental management and auditing system. Environmental Awareness Throughout 2011, Cespa has maintained its commitment of improving its environmental performance and has extended it to its interest groups, among which are the Public Administrations, family and scholar groups and Cespa’s employees. Below are some of the environmental awareness campaigns carried out by Cespa in 2011. Campaigns and internal communication regarding Environmental Awareness Responsible Consumption: 2011 Awareness Campaign. Cespa has adopted the Awareness Campaign designed by Ferrovial as its own. The campaign emphasizes on the set of good practices regarding the responsible consumption of energy, water, paper and other resources. It has consequently distributed posters and stickers throughout the work centres in order to maintain the staff’s awareness of a responsible consumption of resources. This is to certify that: AmeyCESPA Limited Ely Road Waterbeach Cambridge CB25 9PG United Kingdom Holds Certificate No: FS 581092 and operates a Quality Management System which complies with the requirements of ISO 9001:2008 for the following scope: The provision of a recycling and waste management service. For and on behalf of BSI: Chair, Certification Body Management Committee. Originally registered: 24/10/2011 Latest Issue: 24/10/2011 Expiry Date: 21/05/2014 Page: 1 of 2 Likewise, the landfill in Zalla (Biscay), managed by Cespa Conten, S.A., was registered in the Community Environmental Management and Auditing System (EMAS) the 8 July 2011 with registry num. ES-EU-000057. This new Register is evidence of Cespa’s clarity and transparency with its interest groups. All the Environmental Declarations are available on Cespa’s website (http://www. cespa.es, Sustainability section). This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract. An electronic certificate can be authenticated online. Printed copies can be validated at www.bsigroup.com/ClientDirectory The British Standards Institution is incorporated by Royal Charter. BSI (UK) Headquarters: Kitemark Court, Davy Avenue, Knowlhill, Milton Keynes MK5 8PP. Tel: 0845 080 9000 25 The Environmental Issue The 10 Principles of the United Nations’ World Agreement. Cespa has also internally disclosed the 10 Principles of the United Nations World Agreement (The Global Compact). As a Ferrovial company, these principles are adhered to as standard Corporate Responsibility. Awareness campaigns addressed to schoolchildren The environmental awareness campaigns undertaken by Cespa at its work centres are addressed to different groups, from the clients themselves (City Councils), to services users and associations etc., with a special focus on schoolchildren. Cespa is aware of the benefits associated to appropriate environmental awareness starting from childhood, and have therefore undertaken a number of campaigns to introduce them to the world of reusing and recycling. Among these we would like to highlight the following: “Family recycling this summer”. With the aim of children and adults learning to apply the 3 R’s Rule, becoming familiar with the Recycling Points and how to use them, the Toledo City Council Environment Service and the company GESMAT, S.A., dedicated to providing environmental services in the province of Toledo, promoted the campaign “Family recycling this summer” for the fifth time running during the summer months. One of the activities consisted in the little ones making something out of recycled objects, such as kitchen and bathroom rolls this year which encourages children’s imagination and the concept of recycling. “Ecologic Islands in Educational Centres”. Several municipal newspapers have written about the collaboration agreement between the Toledo City Council and the company GESMAT, S.A. to promote, for the third year running, the campaign that involves installing ecologic 26 islands in educational centres in the Toledo province. In 2011, 24 centres benefited from this campaign which aimed a providing the educational community with the necessary information for the correct use of the selective collection containers (paper/cardboard, lightweight containers, glass and batteries), highlighting the fact that when we recycle we protect the environment by saving energy and reducing pollution. “The journey of Rubbish”. Cespa and the Colmenar Viejo City Council organised workshops in which all secondary schools visited the Colmenar Viejo landfill installations and carried out educational activities related to waste recycling. “Its end is our beginning”. Since 2007, the Communication Plan promoted by the company Reciclaje y Compostaje Piedra Negra, that operates the treatment plant MSW Xixona (Alicante), has mainly addressed primary and secondary schoolchildren with a campaign mainly focusing on Selective Separation and the 3 R Rule. The ultimate objective of the Communica- tion Plan is to make young ones aware of how important their participation in environment protection is and achieve their awareness and acceptance that Waste Treatment Plants are an efficient way to achieve this. Inagra Environmental Campaigns. The company Inagra, which manages the road cleaning and MSW collection services in Granada, develops each year an educational campaign encompassing 6 programmes addressed to schoolchildren between 5 and 13 years old. As a result, environmental talks were given to a total of 7,180 students under the following programmes: “Separate and Recycle”, “The 3 Rs”, “The Benefits of Recycling”, “Play and Learn at the Ecopark”, “Come to the Ecopark and Have Fun Recycling” and “Recycling Awareness”. Furthermore, one of the last educational campaigns undertaken by the Granada City Council and Inagra was to show the Mobile Ecoparque to the little ones as well as the environmental benefits of recycling waste such as mobile telephones, toys, books, batteries, etc. The Environmental Issue “What do you do with your waste?” From January to May 2011 the campaign “What do you do with your waste?” took place. It was organised by the consortium Servicios Públicos Medioambientales de la Provincia de Toledo (Environmental Public Services for the province of Toledo) and GESMAT, S.A. Addressed to the different interest groups (women’s associations, parents associations, city councils, etc.) the main objectives of this campaign were: →→ To make citizens aware of the problems involved in the generation of municipal solid waste. →→ To provide information on possible solutions for waste problems. →→ To promote citizen participation in sorting at source. →→ To inform about the currently existing management system in the province of Toledo. →→ To explain the importance of responsible shopping and consumption as a means to reducing waste. R+D+i Projects In 2011 Cespa published its 2010/2011 R+D Report, a document capturing the main projects developed by the company within the scope of Investigation and Development. This Report can be found at www.cespa.es. As indicated in this Report, Cespa continues at the technological forefront without loosing its focus on economic profitability and environment protection. Its ongoing efforts towards innovation and positive results obtained despite the complicated economic environment prove that innovation is an essential tool to retain leadership in an increasingly competitive sector. The main strategic lines of innovation are: the increase of technological capabilities and process improvement in the controlled disposal sites, the development of new leachate treatments, the increase of waste recovery ratios and the research for new waste treatment processes. To summarize, below is a list of projects on which Cespa worked during 2011. You can see more detailed information on most of them by referring to the aforementioned Report. On one hand, in 2011 the following projects were finished: →→ LEAMMOX Project. Biological treatment of leachate following the PANAMMOX® process. →→ NIMMOX Project. Partial nitrification and anaerobic oxidation with anammox biomass from the ammonium from the digestion returns of an urban STW sludge. →→ BIOETANOL Project. The development of a new comprehensive waste treatment process producing liquid biofuels as the outcome. →→ RDF Project. The production of quality fuel from waste. On the other hand, the other projects developed in 2011, grouped by innovation strategic line, are the following: →→ New leachate treatments: •• LEACHATE DRYING Project Optimization of the current leachate drying systems. →→ Process improvement in controlled disposal sites: •• BIOREACTOR Project. Deposit controlled as a bioreactor: alternative towards a more sustainable management. •• GEORES Project. Geotechnical characterization of waste in controlled disposal sites by performing field tests. →→ Improvement of waste recovery ratios: •• RECUMOR Project. Design and presentation of an innovative process which allows increasing the percentage and quality of the recovered organic matter, in mechanical biological treatment plants, from MSW. •• CATACOM Project. Usage testing of a bacteriological catalyser to improve the composting process of organic matter from MSW. •• TOOLBOX Project. Development of a web application to research the feasibility of waste treatment projects. •• RESAGMARE Project. Sustainable recovery of abandoned agricultural areas in Galicia reintroducing adapted varieties of corn and using cultivation waste to produce energy. •• 3K Project. The obtaining of solid fuel recovered from the 0 to 80 mm fraction of MSW. →→ New waste treatment processes: •• RECIPUR Project. The development of new absorbents from recycling waste materials to be applied in hydrocarbon cleaning processes in the sea and for biogas purification. 27 The Environmental Issue Finally, in 2012, progress of seven of these projects will continue and others will be developed, such as the ITACA and NOPTIMOX Projects which aim at increasing the industrial use of the PANAMMOX® process, developed by CESPA and the University of Gerona for the treatment of leachates, and the definite demonstration of its technical and economic feasibility. Many of these projects are undertaken in collaboration with universities and investi- 28 gation centres throughout Spain. Patents and registers are also jointly developed. At the end of 2011 Cespa had 5 patents in force. In turn, AmeyCespa in 2011 held collaboration agreements with the Open University to develop two projects: one was to verify the technical acceptance criteria in full operation of the Mechanical-Biological Treatment Plant and another was a study on the affects of bio-aerosols on the staff. The Social Issue Below are the results obtained in 2011 in the areas of Health and Safety, Employee Development, Corporate Social Responsibility and Service Responsibility. Furthermore, the Solidarity Collaborations section lists the initiatives undertaken by Ferrovial in 2011 in which Cespa took part. It is worth highlighting that on a global basis is that the number of accidents were halved over the past five years and that from February to December 2011, no serious accidents occurred. 2011-2012 Objectives Below is compliance assessment regarding the initiatives included in the previous Sustainability Report regarding Cespa Spain: Health and Safety Over the past five years Cespa has worked on the emotional management of work accident prevention, increasing workers awareness of the relevance of their involvement in order to avoid such accidents. To do so it started up several annual campaigns which, rather than informing, obliging or prohibiting, focused on the person with a positive and direct approach: “A minute applause” (2007), “Thank you for looking after yourself at work” (2008), “You scratch my back and I’ll scratch yours” (2009) and “Stop accidents”. “Use your 5 senses” (2010 and 2011). This has managed to achieve a new prevention risk culture based on: →→ KNOWLEDGE-CONTROL: the company reinforced the prevention, implementation and certification of the management system according to OHSAS 18001, the authorization system for work equipment and installations, and increased communication using safety notes. →→ AWARENESS: by means of training, prevention observations, information campaigns and Occupational Risk Prevention Workshops IMPROVEMENT INITIATIVES 2011 PERFORMANCE 2011 Continue the implementation of Safety Preventive Observations at work centres in order to minimize unsafe conduct. The Safety Preventive Observations (SPO) tool was implemented in over 35% of work centres. Create procedures for the highest risk work operations to guarantee workers’ safety: Draft work instructions for unloading and transporting chemical products. ORP Instructions have been drafted for the unloading of chemical products and for works on roadsides, kerbsides and roundabouts. Modify the Risk Assessment Procedure and draft a new Project Procedure. The Risk Assessment procedure will be revised after implementing the new PREVAL application. The new PGPRL 13 procedure was approved: Projects and construction works. Continue with the communication system for reporting Serious Accidents/Incidents and Accident Details to the Management Committee and to Ferrovial Servicios. The serious Accidents and Incidents are notified with a Report to the Management Committee and to Ferrovial Servicios. Continue with the awareness campaign “Prevention Bus”. Stop Accidents. Use your 5 senses". In January, February and March, the Bus visited 40 work centres. Reactivate the campaign about real incidents/ accidents in Cespa, called “Press the prevention button”. 11 posters showing real accidents that happened in Cespa have been printed and distributed. Draft new Safety Notes to promote communication in ORP among all company members. Two communication initiatives were prepared regarding the unloading of chemical products and works on roadsides, central reservations and roundabouts. Develop the application to Assess Risks and Planning. A computer tool called PREVAL was designed to undertake Risk Assessments and Planning, which is pending implementation. Promote better safety conditions at the selection and transfer plants by installing automated safety systems and promoting the search of new safety systems for work teams and plants. A proposal was submitted to install an electronic identification system for people in dangerous areas, for the prevention of work accidents at the recovery machines, which is pending implementation. 29 The Social Issue The following improvement initiatives have been established for 2012: Certification Cespa’s Occupational Risk Prevention Management System is certified according to the OHSAS 18001 rule. IMPROVEMENT INITIATIVES 2012 Continue the implementation of Safety Preventive Observations at the work centres. Cespa’s Department of Occupation Risk Prevention has 14 experienced techni- Undertake a new ORP Campaign based on emotional management. In the ORP audits, control the compliance with the provisions established in the maintenance plans, with emphasis on the revision and maintenance of the work teams’ safety systems. Continue with the ORP awareness campaign “Press the Prevention Button”. Introduce the PREVAL application to Assess Risks and Planning. Undertake Planned Safety Visits specifically for work operations of greater risk at the work centres. Introduce the new ORP control X-ray-Report on the work centres. cians who support the work centres and contribute to maintaining the Management System. Below is a list of activities, by company, which have been certified according to OHSAS 18001: OHSAS 18001 (companies and activities) CESPA, S.A. (Urban Services, Industrial and Treatment Divisions) Road cleaning and collection of municipal solid waste. Cleaning beaches, cleaning drains, cleaning of indoors. Transfer, sorting plants and compost and controlled waste deposit (inert, non-hazardous and urban). Preservation and maintenance of gardens. Park and urban furniture maintenance. Forest services and gardening and civil works. Management of HWRC’s. Incineration of dead animals. CESPA CONTEN, S.A. (Industrial Service and Treatment Divisions) Comprehensive management of industrial waste (collection, transport, transfer, selection and recovery of hazardous and non-hazardous Industrial Waste). Controlled waste deposit (inert, non-hazardous and urban waste landfills). Cleaning of drain systems. Management of Industrial Waste HWRC’s. Cleaning of industrial installations (dry and wet). Fibre cement dismantling and conditioning. Removing asbestos from equipment and installations. Decontamination and service support nuclear and radioactive installations. Safety valve inspection and weighting tests. Stripping and chemical washing of equipment, components and systems (chemical cleaning). CESPA GR, S.A. (Industrial Service and Treatment Divisions) Comprehensive management of industrial and health care waste (collection, supply of containers, transport, storage, transfer, treatment sorting and recovery or elimination of hazardous and nonhazardous industrial waste and health care waste). Controlled waste deposit (inert, non-hazardous and urban waste landfills). Selection/classification/MSW selection plants and containers and compost plants. Waste transfer stations. Cleaning of drain systems. Cleaning of industrial installations (dry and wet). CESPA GTR, S.A. (Industrial Services Division) Comprehensive management of industrial waste (collection, transport, transfer, selection and recovery of hazardous and non-hazardous Industrial Waste). Cleaning of drain systems. Management of industrial waste recycling points. Cleaning of industrial installations (dry and wet). RECICLADOS Y COMPOSTAJE PIEDRA NEGRA, S.A. (Treatment Division) Waste selection, composting and controlled disposal site (inert, no hazardous and urban). CONSERMANCHA JOINT VENTURE Collection of municipal solid waste. Waste selection, composting and controlled disposal site (inert, nonhazardous and urban). JV CESPA GR, S.A. – CESPA, S.A. (ALMANZORA JV) Collection and transport of municipal solid waste. Waste transfer, selection, composting and controlled disposal site (inert, non-hazardous and urban). Management of recycling points. GESMAT, S.A. Road cleaning, collection and transport of municipal solid waste. Transfer, selection or sorting plants and composting and controlled waste deposit (inert, non-hazardous, and urban). CESPA JARDINERÍA, S.L. Garden preservation and maintenance. Maintenance of parks and urban furniture. Forest services and projects. 30 The Social Issue Likewise, AmeyCespa is currently certified according to OHSAS 18001 Standard for the activities of recycling and waste management. Employee Development Training In 2011 a total of 12,976 students from Cespa Spain, Portugal and Ecocat received training as well as 112 students from AmeyCespa. 2,327 and 45 courses were respectively organised proving the organization’s ongoing commitment to training and employee development. In respect with Cespa Spain, 40% more courses were held, an increase from 1,560 courses in 2010 to 2,258 in 2011. This increase is mainly the result of additional Internal Training held and registered and training held at the Universidad Corporativa. The company aims at each employee attending at least two training sessions per year. 2011 Work Environment Survey With an aim of getting to know the opinion of Cespa Spain employees, in 2011 the Work Environment Survey was launched, which will be a biannual initiative. 80% participation was achieved representing an increase of 14 points compared with the previous edition. It is noteworthy that the overall General Satisfaction result was 84%, with a very positive assessment of the options “On the whole I am satisfied working for the company”, “The company takes matters of health and work safety seriously” or “My direct supervisor actively supports my development”. includes all employee information, from professional and academic details to assessments and geographic availability, all of which facilitate managing professional development. Furthermore, a ”Work Environment Committee” was set up with Ferrovial’s different businesses that carried out an analysis of the Survey results and drafted a 2011-2012 Action Plan with the objective of introducing different improvement measures. This Committee meets on a regular basis to assess and follow up on the progress of the agreed actions. In 2011 a total of 70 qualified professionals and 75 trainees were hired in the business and cross areas of Cespa Spain. Talent management In turn, Cespa is committed to helping students and professionals finishing or who have recently finished their academic training, to access the workforce by granting apprenticeship contracts and grants for as long as possible. In 2011 the company extended the education collaboration agreement to 30% of apprentices working for the company, which represents a 20% increase of the extensions compared with the previous year. In 2011, like every year, a Performance Assessment was carried out on all the company’s strategic employees, which is based on the organization’s competencybased model. Using this model allowed defining Individual Development Plans that in 2012 include almost 1,200 training courses in skills and knowledge. Such courses will be carried out at the Ferrovial’s Corporate University Summa, as well as 200 development assignments. To facilitate the management of the employees’ professional development, Human Resources have made available a new and intuitive computer tool called BRIDGE to all managers. This application Recruitment For the 100 plus recruitment processes managed in 2011, we received over 26,000 candidacies, which highlight the interest generated by Cespa among professionals. Furthermore, 20% of grant holders trainees with agreements signed in 2011, were hired at the end of their training and incorporated into Cespa’s staff (6 in business areas and 9 in cross areas). The students undertaking their apprenticeships at Cespa’s main offices evaluated their experience by answering an assessment questionnaire. In 2011 the score obtained was 8.33 points over 10, less than the previous year (9.14 points). Furthermore, over 95% of those asked were interested in taking part in the fu- 31 The Social Issue ture recruitment processes organised by Cespa. The aspects most positively valued were the learning and input of new knowledge , team work, colleague companionship, a pleasant working environment and the professional experience acquired. Corporate Social Responsability Equality Since the Equality Plan Framework Agreement was signed on 2nd July 2009, Cespa continues to introduce initiatives in different areas (recruitment, hiring, training, collective rules, etc.) with the objective of guaranteeing maximum equal opportunities between men and women within the organisation. Among the initiatives introduced, worth mentioning is the consolidation of the Conciliation Plan, the Professional Ethics Code and the inclusion of awareness actions towards equality in the 2011 Training Programme, such as the “Equality Management” training initiative for supervisors and workers. Diversity Cespa continues its commitment to the Foundation for Diversity and its support to the Charter of Diversity as a signatory company, hence acknowledging a commitment to work on and promote the principles of equality regarding any person’s right to access the workforce and society, acknowledging the benefits of cultural, demographic and social diversity in one’s organization, implementing specific policies to promote a work environment free of employment prejudices, training and promotion and encouraging non-discrimination programmes towards those at a disadvantage. 32 Cespa is also committed to spreading this message to the entire company to promote a community that shares the same principles and therefore, encourages a quality life style and work environment for people and their organisations. Community Reuse and Recycling Network which helps to sustain, develop and promote local community and social work groups working in the reusing and recycling sector. Within this commitment, noteworthy is the easy temporary staff exchange process, which promotes, on one hand, employee motivation and professional development and on the other, a sense of group and allows for exchanging best practices and knowledge among group subsidiaries located in different countries. Supportive Collaboration Initiatives 2011 Children’s Party On 17th December 2011, a children’s party was held for the employees’ children and grandchildren at the Cespa Albarracín installations (Madrid), to which over 400 people attended. During the day prizes were handed out for the twelfth edition of the Drawing Competition. The drawings were used for Cespa’s 2012 calendar. Cambridgeshire Community Foundation AmeyCespa contributes approximately £600,000 a year to a community fund managed by the Cambridgeshire Community Foundation as part of the Landfill Tax Communities Fund system, which can be spent on wildlife preservation projects and sports activities. AmeyCespa is also a member and host of the Cambridgeshire Corporate Volunteering Conference This year Cespa also held the Corporate Volunteering Conference teaming with the NGO Plan España. This year the collaboration involved translating 111 letters written by sponsored children from English to Spanish with the help of 21 Cespa volunteers. Toy Collection Campaign In an attempt to help families at a disadvantage Cespa collaborated once again with the NGO Avanza, distributing and handing out toys collected at Cespa’s Barcelona and Madrid offices. Collaboration with the SUMA’T project organized by the Fundación Barberà Promoció The Fundació Barberà Promoció, in collaboration with the Generalitat de Catalunya and the Barberà del Vallès City Council, started up the SUMA´T project. The project consists in an innovative programme mainly aiming at providing employment opportunities to youth between 18 and 24 years old who are unemployed or have not completed compulsory secondary education. To do so, they are taught skills to broaden their employment possibilities in the workforce by training them in key competencies and basic aspects of a profession. The Social Issue The project was launched in 2010, with 51 youngsters from Barberà del Vallès. In 2011, Cespa hired 7 young people in precarious situations offering them an employment opportunity and increasing their workforce entry possibilities. Collaboration with the Incorpora Network organized by the Fundación La Caixa portunities to the disabled following employment programmes with support. In 2011 two new disabled people were hired in the Maintenance and Green Zone Preservation centres in which Cespa provides its services. Two other programmes have continued for two other workers with permanent contracts. Other collaborations In 2011, Cespa increased its commitment to the Incopora Network under the Social Work division of La Caixa savings bank. By doing so it adheres to the framework agreement nationwide, hence extending the scope of its collaboration already in place with the Community of Madrid and in Castille and León. Collaboration is undertaken through the Fundación Carmen Pardo Valcárcel and APADEFIM (Feaps), by providing job op- In 2011 Cespa also continued working with other non-for-profit organizations it has been working with among which are the following: →→ Fundación Integra; hiring 6 people in different work centres hence providing job opportunities to people with special needs. →→ Fundación APIP; by providing gardening training to groups threatened by social exclusion. →→ Fundación Èxit with the “Coach” and “Anem per Feina” [Let´s get started] projects, giving young people a first contact with the workforce. Ferrovial Initiatives As a company integrated within the Ferrovial Services Division, in 2011 Cespa continued collaborating with the initiatives launched by Ferrovial regarding supportive actions and employment programmes, among which we would like to highlight the following: Family Plan Adecco Fundación. The Family Plan is addressed to employees’ relatives with a disability of 33% or more, and aims at improving their quality of life and facilitating their social and employment integration. Since 2006, Ferrovial and the Fundación Adecco have worked together on this ini- 33 The Social Issue tiative. The main objective is to contribute towards reaching the normalization of different social groups, promoting equal opportunities for everyone in accordance with the principles of respect, equality and integrity linked to Ferrovial’s strategy in terms of Corporate Responsibility. The Family Plan also involves the “family fun” with leisure activities specially planned for the disabled family member to enjoy and also to help him/her develop his/her emotional, cognitive, physical and occupational capacity while also giving the relatives he/she depends on a certain amount of fun. Ferrovial and Fundación Adecco collaborate with other initiatives associated with access to the employment market and the promotion of disabled people’s independence, such as the sponsorship of the programme “An ocean of possibilities”, by starting up sailing schools in different provinces of Spain. Building together. In the last edition of Building Together the Ferrovial employees chose the Fundación Entreculturas as the beneficiary of its donation and the company. The result was the opening of the Rutana I school in September 2011 to 1,015 new students in the rural province of Burundi, bordering the Tanzania refugee camp. For many of these Hutu children, this means returning to the homes they fled from with their parents during severe war conditions. Others were born on the refugee camp itself and this is their first contact with books and education. At Rutana I they are very proud of their new installations: 12 new classrooms, 3 latrine blocks and books for all the children. 34 A total of 90,000 € were allocated to the project which were also used to buy books for other schools in the area and 150 teachers and different parent associations received training. Service Responsibility As for Cespa’s responsibility for the services that could directly affect users, we would like to point out the following aspects: →→ Cespa meticulously adheres to the applicable legal framework regarding health and safety matters, set as a reference within its social management approach, thus reducing any risk that could arise from rendering its service and affect its clients’ health and safety. We would like to point out however that in the provision of environmental services, specially regarding waste management, client exposure is minimum. →→ Owing to the nature of the services, the only labelling processes are those generally relating to the waste created at the Cespa installations, and on occasions in the event of subcontracted management, the hazardous waste created by the client. In all cases and for such purpose, all the directives set out under the hazardous waste management regulations are adhered to. →→ Cespa limits access to its clients’ personal information strictly to the staff that needs it for their day to day tasks. This is applicable to both the clients’ identification details as well as those regarding its activity (management, analytic data, etc.) 2011 in figures 4 35 2011 in Figures HUMAN RESOURCES Indicator Year Cespa Spain Ecocat Cespa Portugal AmeyCespa Units Estimation (E), Measurement (M) or Calculation (C) Total hours of training (including all kinds of training) 2011 237,649 2,083 5,467 5,280 h M/E 2011 15.88 12.62 9.68 44.37 h M/E LA10 2010 17.50 25.75 8.37 N/AV h M/E LA10 2009 17.90 13.84 7.98 N/AV h M/E LA10 2011 2,258 24 45 25 number M 2011 12,257 (85.98% workers, 13.09% technicians, 0.94% directors) 109 (23.85% workers, 58.72% technicians, 17.43% directors) 610 (94.92% workers, 3.93% technicians, 1.15% directors) 112 (73.22% workers, 23.21% technicians, 3.57% directors) number (%) M 2011 496,338,689 7,390,466 7,599,264 1,981,454 € M EC1 2010 492,939,610 8,366,533 8,689,122 N/AV € M EC1 2009 495,325,963 8,687,941 9,710,373 N/AV € M EC1 2011 0.32 0.34 0.27 N/AV % M LA10 2010 0.30 0.17 0.30 N/AV % M LA10 2009 0.30 0.51 0.26 N/AV % M LA10 Average hours of training per year and employee Total number of courses Number of employees training during 2011 (breakdown by professional category) Total payroll and benefits divided by country and activity Percentage of total payroll and benefits used for staff training G3 Code 2011 9.20 8.70 6.89 3.68 years C LA2 2010 9.10 8.50 5.80 N/AV years C LA2 2009 8.30 7.60 5.60 N/AV years C LA2 2011 635 29 173 21 number C LA2 2010 565 37 175 N/AV number C LA2 2009 867 50 N/AV. N/AV number C LA2 2011 Men: 86.93% Women: 13.07% Men: 68.90% Women: 31.10% Men: 83.24% Women: 16.76% Men: 72.73% Women: 27.27% % C LA2 Percentage of the number of employees that took sick leave by age 2011 <30: 28.35%, 31-50: 61.10%, 5165: 10.35%, >65: 0.16% <30: 24.13%, 3150: 62.08%, 51-65: 13.79% <30: 16.76%, 3150: 52.60%, 51-65: 30.06%, >65: 0.58% <30: 22.73%, 3150: 45.45%, 51-65: 31.82% % C LA2 Number of occupational risk prevention technicians 2011 14 3 1 1 number M 2011 14,959 (<30: 11.99%, 31-50: 63.53%, 5165: 24.41%, >65: 0.07%) 165 (<30: 15.75%, 31-50: 72.12%,>50: 12.13%) 565 (<30: 13.94%, 31-50: 58.98%, 5165: 26.04%, >65: 1.05%) 119 (<30: 15.13%, 31-50: 54.62%, 5165: 28.57%, >65: 1.68%) number (%) C LA1 2010 14,901 (<30: 12.50%, 31-50: 63.68%, 5165: 23.74%, >65: 0.07%) 168 (<30: 16%, 31-50: 72%, >50: 12%) 637 (<30: 14.36%, 31-50: 57.43%, 5165: 27.06%, >65: 1.16%) N/AV number (%) C LA1 2009 15,406 (<30: 14.45%, 3150: 63.66%, 51-65: 21.89%, >65: 0%) 189 (<30: 23.81%, 31-50: 65.08%, 5165: 11.11%, >65: 0%) 671 (<30: 14.75%, 3150: 59.91%, 51-65: 24.44%, >65: 0.89%) N/AV number (%) C LA1 Years with the company (average) Number of employees that took sick leave during the year Percentage of the number of employees that took sick leave by sex Average number of employees (breakdown by age groups) 36 2011 in Figures HUMAN RESOURCES Indicator Year Cespa Spain Ecocat Cespa Portugal AmeyCespa Units Estimation (E), Measurement (M) or Calculation (C) New jobs created during the year - net 2011 -321 -6 -69 2 number C 2011 45.76 7.19 38.7 N/AV - C LA7 TF1: Frequency rate of accidents with leave 2010 44.14 13.67 31.88 N/AV - C LA7 2009 46.35 16.80 29.10 N/AV - C LA7 G3 Code 2011 36,133 17 595 30 number C LA7 2010 40,605 247 992 N/AV number C LA7 2009 36,790 N/AV N/AV N/AV number C LA7 Number of accident related mortal victims 2011 0 0 0 0 number M LA7 Rate of absenteeism = (total No. of days absent /Total No. of days worked by the group of employees)*200,000. Also expressed in % 2011 9,320 (4.66%) 4,940 (2.47%) 8,500 (4.25%) 4,420 (2.21%) number (%) C LA7 Rate of accidents = (Total No. of accidents/Total No. of hours worked)*200,000. 2011 17.51 5.74 11.61 31.35 number C LA7 2011 Permanent: 73.41%, Temporary: 26.59% Permanent: 85.99%, Temporary: 14.01% Permanent: 68.78%, Temporary: 31.22% Permanent: 99.16%, Temporary: 0.84% % C LA1 2010 Permanent: 72.56%, Temporary: 27.44% Permanent: 88.69%, Temporary: 11.31% Permanent: 65.35%, Temporary: 34.65% N/AV % C LA1 2009 Permanent: 69.69%, Temporary: 30.31% Permanent: 90.48%, Temporary: 9.52% Permanent: 66.92%, Temporary: 33.08% N/AV % C LA1 Number of calendar days absent during the year owing to professional illness or work accident (as of the day after the accident) Note: As for Cespa Spain, the number of accidents without leave comes from the figures registered by MC Mutual as such, although not all of these are work related. Percentage of employees under a collective agreement Percentage of female staff 2011 100 100 0 0 % M LA4 2010 100 100 0 0 % M LA4 2009 100 100 0 0 % M LA4 2011 14.22 33.49 13.91 16.81 % C LA2 2010 14.53 34.52 15.18 N/AV % C LA2 2009 14.10 31.75 16.24 N/AV % C LA2 2011 Percentage of female staff in the Management Committee Breakdown, by age gap, of the Management Committee % C LA13 2010 9 N/AV % C LA13 2009 9 N/AV % C LA13 <30: 0%; 31-50: 81.82%; 51-65: 18.18%; >65: 0% % C LA13 2011 9 37 2011 in Figures SOCIAL Indicator Number and volume of significant accidental spillages Number of environmental related claims with administrative or judicial procedures Year Cespa Spain Ecocat Cespa Portugal AmeyCespa Units Estimation (E), Measurement (M) or Calculation (C) G3 Code 2011 0 0 0 0 number M EN23 2010 0 0 0 N/AV number M EN23 2009 0 0 0 N/AV number M EN23 2011 9 0 number M EN28 2010 6 N/AV number M EN28 2009 17 N/AV number M EN28 number M EN28 2011 Number and amount of sentences relating to environmental incidents Number of visitors to the installations (controlled disposal sites, environmental classrooms, etc.) Total number of discrimination incidents and measures taken 0 (0 €) 2010 4 (10,712 €) N/AV number M EN28 2009 4 (7,444 €) N/AV number M EN28 5,300 number C 2011 16,947 310 3,618 2011 0 number M HR4 2010 0 number M HR4 2009 0 number M HR4 Identified activities with a potential risk of child exploitation incidents and measures adopted to contribute to their elimination 2011 None activities M HR6 2010 None activities M HR6 2009 None activities M HR6 Operations identified as posing a significant risk of causing episodes of forced and non consented labour and the measures adopted to contribute to their elimination 2011 None operation M HR7 2010 None operation M HR7 2009 None operation M HR7 2011 0 number M HR9 2010 0 number M HR9 2009 0 number M HR9 2011 0 € M PR9 2010 0 € M PR9 2009 0 € M PR9 Units Estimation (E), Measurement (M) or Calculation (C) G3 Code % C Total number of incidents related to violations of the natives’ rights and measures adopted Cost of significant fines due to the non-compliance of regulations related to the supply and use of company products and services ENVIRONMENTAL Cespa Spain Cespa Portugal Indicator Year Percentage of treatment installations audited to identify environmental risks (as per the Bi-annual Plan) 2011 Number of ISO 14001 Certificates 2011 50 4 3 1 number M Number of ISO 9001 Certificates 2011 50 4 3 1 number M Percentage of invoicing covered by a certified quality and environment management system 2011 100 % C 38 Ecocat AmeyCespa 40 84 2011 in Figures ENVIRONMENTAL Indicator Year Cespa Spain Ecocat Cespa Portugal AmeyCespa Units Estimation (E), Measurement (M) or Calculation (C) Number of R+D+I projects 2011 13 0 0 2 number M Total budget for R+D+i projects 2011 902,988 0 0 8,359 € M Number of patents (in force) 2011 5 0 0 0 number M 2011 11 0 0 0 % C EC4 Subsidies obtained (%/ R+D+I budget) 2010 21 0 0 N/AV % C EC4 EC4 G3 Code 2009 18 0 0 N/AV % C Number of agreements signed with Investigation Centres 2011 11 0 0 1 number M Total number of vehicles 2011 7,579 74 272 63 number M Percentage of total fleet driven with alternative energies (biodiesel, natural gas, natural liquid gas, electric and bimodal) 2011 7.63 0 0.37 0 % C EN18 2010 5.87 0 0.37 N/AV % C EN18 2009 5.36 0 0.34 N/AV % C EN18 2011 852,439 164,402 18,695 62,716 m 3 E EN8 2010 845,114 188,626 62,920 N/AV m3 E EN8 2009 583,919 30,006 ND N/AV m 3 E EN8 2011 160,636 17,613 9,294 17,323 GJ E EN3 2010 126,809 9,161 4,919 N/AV GJ E EN3 2009 119,539 18,451 5,143 N/AV GJ E EN3 3 Registered total water consumption (calculated by estimation from the water bills) Amount of electricity purchased (calculated by estimation from the electricity bills) 2011 40,781 205 1,428 1,299 m E EN3 2010 40,800 402 1,757 N/AV m3 E EN3 2009 65,326 1,095 1,801 N/AV m E EN3 Consumption of mineral and hydraulic oil (calculated by estimation from the bills; consumption weighted for the most representative centres) 2011 954.2 9.7 18.78 0.01 t E EN1 2010 896.51 10.09 16.17 N/AV t E EN1 2009 1,313 3.27 32.9 N/AV t E EN1 Number of towns served 2011 813 N/A 27 5 number M Number of inhabitants served by Collection 2011 5,716,376 N/A 404,221 0 number M Number of inhabitants served by Road Cleaning 2011 5,768,953 N/A 253,192 0 number M Number of inhabitants served by Gardening 2011 4,542,698 N/A 394,369 0 number M Amount of Urban Solid Waste collected via Classic Collection 2011 2,305,557 N/A 120,634 0 t E Garden areas maintained 2011 25,468,581 N/A 2,156,956 0 m2 E Percentage of invoicing covered by Emergency Plans regarding environmental accidents 2011 100 % C Registered total liquid fuel consumption (calculated by estimation from the bills) 84 3 39 2011 in Figures TREATMENT Indicator Year Cespa Spain Ecocat Cespa Portugal AmeyCespa Units Estimation (E), Measurement (M) or Calculation (C) G3 Code SORTING Number of Sorting Plants 2011 39 N/A 2 1 number M 2011 2,282,149 N/A 9,580 111,025 t M EN22 2010 2,328,370 N/A 8,988 N/AV t M EN22 2009 1,855,661 N/A 3,608 N/AV t M EN22 2011 1,062,681 N/A 7,251 3,579 t M Recovery percentage 2011 Packaging: 67.78% Industrial: 48.42% MSW: 43.41% C&DW: 78.50% FORM: 66.46% N/A Packaging: 91.08% Industrial: 15.45% 3.2% (sold material) % C Green-house gas emissions avoided by the sorting activity (estimated using EPA coefficients) 2011 457,015 N/A 10,756 9,844 teq CO2 E EN18 2010 382,043 N/A 392 ND teq CO2 E EN18 ND teq CO2 E EN18 Amount of waste received at the Sorting Plants Output of recovered materials (paper and cardboard, plastic, glass, wood, metal and other materials) 2009 342,061 COMPOSTING Number of Composting Plants 2011 22 N/A 0 2 number M 2011 1,070,936 N/A N/A 73,940 t M EN22 Amount of waste received at the Composting Plants 2010 1,149,745 N/A N/A N/AV t M EN22 2009 941,020 N/A N/A N/AV t M EN22 Tonnes of compost produced 2011 208,530 N/A N/A 30,672 t M Recovery percentage 2011 19.47 N/A N/A 41.48 % C 1 number M BIOMETHANISATION Number of Biomethanisation Plants Amount of waste treated by biomethanisation Electricity generated by biomethanisation Emissions avoided by producing electricity at Biomethanisation Plants 2011 5 N/A 1 2011 34,375 N/A 0 N/AV t M EN22 2010 31,613 N/A 0 N/AV t M EN22 2009 34,723 N/A 0 N/AV t M EN22 2011 46,721 N/A 0 N/AV GJ M EN6 2010 45,006 N/A 0 N/AV GJ M EN6 2009 43,618 N/A 0 N/AV GJ M EN6 2011 3,115 N/A 0 N/AV teq CO2 C EN18 6 3 number M TRANSFER Number of Transfer Centres (standard domestic and industrial waste) Amount of waste received at the Transfer Plants 40 2011 52 N/A 2011 1,245,309 N/A 124,572 176,739 t M EN22 2010 980,645 N/A 128,967 N/AV t M EN22 2009 1,126,992 N/A 121,858 N/AV t M EN22 2011 in Figures TREATMENT Indicator Year Cespa Spain Ecocat Cespa Portugal AmeyCespa Units Estimation (E), Measurement (M) or Calculation (C) G3 Code SANITARY WASTE TREATMENT Number of Treatment Plants (excluding co-incineration plants and landfills for organic and standard waste) and sanitary waste Transfer Centres Amount of sanitary waste collected 2011 6 Treatment Plants + 1 Transfer Centre N/A N/A N/A number M 2011 7,698 N/A N/A N/A t M EN22 2010 8,033 N/A N/A N/A t M EN22 2009 9,203 N/A N/A N/A t M EN22 Number of sanitized 60l. sanitary waste containers 2011 364,862 N/A N/A N/A number M Amount of sanitary waste treated 2011 7,744 N/A N/A N/A t M HAZARDOUS WASTE TREATMENT PLANTS Number of Hazardous Waste Centres (treatment, pre-treatment and transfer) Amount of hazardous waste collected, managed and treated 2011 N/A 5 N/A N/A number M 2011 N/A 144,869 N/A N/A t M EN22 2010 N/A 138,307 N/A N/A t M EN22 2009 N/A 224,628 N/A N/A t M EN22 Total amount (from all hazardous waste treatment centres) of hazardous waste recovered as replacement fuel at cement factories 2011 N/A 25,500 N/A N/A t M Tonne Oil Equivalent Oil (TOE) recovered (from hazardous waste) by co-incineration at cement kilns and others 2011 N/A 13,345 N/A N/A TEP E 2011 N/A 2,425 N/A N/A teq CO2 C EN16 2010 N/A 4,123 N/A N/A teq CO2 C EN16 Emissions of greenhouse gas from Hazardous Waste treatment centres (excluding Incineration Plants) Amount of whitewash (by-product) used 2009 N/A 4,250 N/A N/A teq CO2 C EN16 2011 N/A 6,939 N/A N/A t M EN2 2010 N/A 6,757 N/A N/A t M EN2 2009 N/A 5,623 N/A N/A t M EN2 SOIL AND WATER DECONTAMINATION Total decontaminated soil surface 2011 N/A 8,935 N/A N/A m2 C Amount of contaminated soil treated on site 2011 N/A 8,600 N/A N/A t E Amount of contaminated soil treated outside the centre where operations were carried out 2011 N/A 11,625 N/A N/A t C Amount of water (from natural channels) decontaminated with the “water decontamination” processes. 2011 N/A 0 N/A N/A m3 M 41 2011 in Figures TREATMENT Indicator Year Cespa Spain Ecocat Cespa Portugal AmeyCespa Units Estimation (E), Measurement (M) or Calculation (C) G3 Code INCINERATION OF HAZARDOUS WASTE Number of Incineration Plants with energy recovery 2011 2011 Amount of waste received for incineration 2010 Amount of waste incinerated at plants with energy recovery (excluding co-incineration) Greenhouse gas emissions at the Incineration Plants Greenhouse gas emission per ton of incinerated waste (teq CO2 /t incinerated waste) Amount of electricity produced (by cogeneration) during the incineration of hazardous waste N/A 1 N/A N/A number M N/A 57,481 N/A N/A t M EN22 N/A 58,300 N/A N/A t M EN22 2009 N/A 56,639 N/A N/A t M EN22 2011 N/A 41,913 N/A N/A t M EN22 2010 N/A 47,042 N/A N/A t M EN22 2009 N/A 41,384 N/A N/A t M EN22 2011 N/A 78,120 N/A N/A teq CO2 C EN16 2010 N/A 46,784 N/A N/A teq CO2 C EN16 2009 N/A 36,647 N/A N/A teq CO2 C EN16 2011 N/A 1.86 N/A N/A number C EN16 2010 N/A 0.99 N/A N/A number C EN16 2009 N/A 0.89 N/A N/A number C EN16 2011 N/A 54,378 N/A N/A GJ C EN6 2010 N/A 68,216 N/A N/A GJ C EN6 2009 N/A 66,290 N/A N/A GJ C EN6 INCINERATION OF NON HAZARDOUS WASTE Number of Incineration Plants with energy recovery Amount of waste incinerated in Plants with energy recovery Amount of ash produced (fly, nonfly and bottom) and slag Greenhouse gas emissions (calculated from the real CO2 value, measured by the plant) Greenhouse gas emission per ton of incinerated waste (teq CO2 /t incinerated waste) Amount of electricity produced 2011 1 (Andorra) N/A number M 2011 34,915 N/A t M EN22 2010 37,332 N/A t M EN22 2009 40,527 N/A t M EN22 2011 7,330 N/A t M 2010 7,388 N/A t M 2009 9,097 N/A t M 2011 15,6 N/A teq CO2 C EN16 2010 23,23 N/A teq CO2 C EN16 2009 33,13 N/A teq CO2 C EN16 2011 0.00045 N/A number C EN16 2010 0.00062 N/A number C EN16 2009 0.00082 N/A number C EN16 2011 57,769 N/A GJ M EN6 2010 59,026 N/A GJ M EN6 2009 66,730 N/A GJ M EN6 CONTROLLED DEPOSITS OF HAZARDOUS WASTE Number of controlled disposal sites of hazardous waste Amount of hazardous waste dumped Amount of leachate collected 42 2011 N/A 1 N/A N/A number M 2011 N/A 73,880 N/A N/A t M EN22 2010 N/A 55,978 N/A N/A t M EN22 2009 N/A 53,941 N/A N/A t M EN22 2011 N/A 6,694 N/A N/A m3 M 2011 in Figures TREATMENT Indicator Year Cespa Spain Ecocat Cespa Portugal AmeyCespa Units Estimation (E), Measurement (M) or Calculation (C) G3 Code CONTROLLED DEPOSITS OF NON HAZARDOUS WASTE Total number of open controlled disposal sites of non hazardous waste 2011 30 N/A 3 1 number M Number of controlled disposal sites with biogas recovery (torch or energy production) 2011 19 N/A 2 1 number M Number of controlled disposal sites with generation of electricity from biogas 2011 10 N/A 1 1 number M Number of controlled disposal sites with generation of a type of energy other than electricity from biogas (thermal) 2011 4 N/A 0 0 number M 2011 1,107,275 N/A 154,022 106,274 t M EN22 2010 1,838,851 N/A 200,131 N/AV t M EN22 2009 1,587,135 N/A 163,426 N/AV t M EN22 2011 2,547,935 N/A 66,942 11,167 t M EN22 2010 2,677,883 N/A 218,040 N/AV t M EN22 2009 2,669,818 N/A 49,186 N/AV t M EN22 Amount of Domestic Waste dumped Amount of Non-Hazardous Industrial Waste dumped Amount of Inert Waste received Amount of leachate collected and treated Proportion of methane burnt in torch and used for generating electricity with regard to the amount potentially emitted Greenhouse gas emissions (calculated according to the EPA formula, which takes into account the tonnes received and the years from the start of the activity) per tonne of waste deposited (teq CO2 /t of waste deposited) Amount of electricity produced by biogas recovery Amount of electricity produced by biogas recovery Amount of thermal energy produced by biogas recovery 2011 312,151 N/A 2,493 4,249 t M EN22 2010 640,945 N/A 1,306 N/AV t M EN22 2009 686,313 N/A 3,879 N/AV t M EN22 2011 328,330 N/A 34,856 N/A m3 M EN21 2010 426,968 N/A 24,182 N/A 3 m M EN21 2009 410,431 N/A 24,765 N/A m3 M EN21 2011 56 N/A 37 66 % E 2011 0.2 N/A 0.21 0.39 number C EN16 2010 0.18 N/A 0.06 N/AV number C EN16 2009 0.23 N/A 0.26 N/AV number C EN16 2011 398,614 N/A 7,075 45,435 GJ C EN6 2010 361,593 N/A 0 N/AV GJ C EN6 2009 308,959 N/A 0 N/AV GJ C EN6 2011 338,153 N/A 7,075 45,435 GJ C EN6 2010 310,291 N/A 0 N/AV GJ C EN6 2009 259,501 N/A 0 N/AV GJ C EN6 2011 102,946 N/A 0 N/AV GJ C EN6 2010 102,568 N/A 0 N/AV GJ C EN6 2009 146,666 N/A 0 N/AV GJ C EN6 43 2011 in Figures TREATMENT Year Cespa Spain Ecocat Cespa Portugal AmeyCespa Units Estimation (E), Measurement (M) or Calculation (C) G3 Code 2011 688,157 N/A 21,852 56,771 teq CO2 C EN18 2010 628,874 N/A 2,807 N/A teq CO2 C EN18 2009 519,607 N/A 471 N/A teq CO2 C EN18 Total area of controlled disposal sites open 2011 4,128,009 N/A 291,400 50,000 m2 M Total area (of controlled disposal sites open) used for dumping 2011 3,478,302 N/A 171,000 33,000 m2 M Total area of controlled disposal sites closed 2011 902,674 N/A 0 640,000 m2 M Total volume of waste dumped 2011 3,698,373 N/A 223,458 116,902 m3 M Amount of methane produced, according to Cespa estimate measurement (calculated according to the EPA formula, which takes into account the tonnes received and the years from the start of the activity) 2011 83,094,647 N/A 3,943,963 5,717,315 m3 C AmeyCespa Units Estimation (E), Measurement (M) or Calculation (C) G3 Code Indicator Greenhouse gas emissions avoided by the capture of biogas ECONOMIC Indicator Year Cespa Spain Ecocat Cespa Portugal 2011 1,137,722,621 33,557,020 Euros M EC1 2010 1,170,757,605 N/AV Euros M EC1 2009 1,138,110,343 N/AV Euros M EC1 2011 296,233,039 16,411,120 Euros M EC1 2010 279,180,262 N/AV Euros M EC1 2009 279,988,060 N/AV Euros M EC1 Percentage Turnover NonHazardous Waste Landfills 2011 7.43 4.9 % C Percentage Turnover Industrial Collection 2011 11.19 12.1 % C Percentage Turnover Hazardous Waste Management and Treatment 2011 2.11 N/A % C Percentage Turnover MSW Collection 2011 23.41 N/A % C Percentage Turnover Urban Cleaning (including beach cleaning, etc. 2011 24.47 N/A % C Percentage Turnover Gardening (including playground maintenance) 2011 8.56 N/A % C Percentage Turnover waste Sorting 2011 9.5 N/AV % C Percentage market share in Road Cleaning (taking into account the percentage of inhabitants served in municipalities of over 10,000 inhabitants) 2011 N/AV % E Aggregated Turnover Consumption of raw materials, goods and other operating costs (without tax). Consolidated data 44 18 NA ND 2011 in Figures ECONOMIC Indicator Year Cespa Spain Ecocat Cespa Portugal AmeyCespa Units Estimation (E), Measurement (M) or Calculation (C) Percentage market share in MSW Collection (taking into account the percentage of inhabitants served in municipalities of over 10,000 inhabitants) 2011 15 NA ND N/AV % E Percentage market share in Gardening (taking into account the percentage of inhabitants served in municipalities of over 10,000 inhabitants) 2011 13 NA ND N/AV % E Short and long-term debts with Group companies and associates 2011 79,175,460 Euros M Distribution of the amounts owed to the different credit institutions that Cespa works with 2011 184,027,164 14,128,503 524,231 80,011,400 Euros M 2011 13,307,940 0 164,960 167,188 Euros M EC1 2010 18,962,319 0 359,335 N/AV Euros M EC1 2009 24,397,430 44,097 272,534 N/AV Euros M EC1 2011 4,455,012 27,488 214,443 7,165,200 Euros M 2011 886,745 NA 23,653 Total sum of taxes paid Interests and other financial profits not related to the service provision Amount invested in financing social projects (reported in accordance with the methodology of the London Benchmarking Group, LBG) Consolidated Turnover Consolidated Profits after Tax Amount allocated to Environmental Protection Percentage of contracts paid to suppliers in accordance with agreed terms Total capitalisation expressed as Debt + Equity 184,551,395 G3 Code N/A Euros C EC1 2010 ND N/A Euros C EC1 2011 ND N/A Euros C EC1 2011 955,567,052 33,557,020 Euros C EC1 2010 951,619,097 N/AV Euros C EC1 2009 952,968,146 N/AV Euros C EC1 2011 32,012,777 477,680 Euros M EC1 2010 52,048,723 N/AV Euros M EC1 2009 58,440,637 N/AV Euros M EC1 2011 117,058,909 (Aftercare provision: 69%, Quality and Environment Dept.: 1%, Investment equipment: 30%) 187,188 Euros M EN30 2010 79,489,847 (Aftercare provision: 91.24%, Quality and Environment Dept.: 0.82%, Investment equipment: 7.94%) N/AV Euros M EN30 2009 94,538,160 (Aftercare provision: 69%, Quality and Environment Dept.: 1%, Investment equipment: 30%) N/AV Euros M EN30 2011 100 100 % E 1,332,185,891 (total capitalisation) = 535,271,953 (debt) + 796,913,938 (equity) 192,505,040 (total capitalisation) = 188,086,500 (debt) + 4,418,540 (equity) Euros M 2011 45 Other GRI Requirements 5 46 Other GRI Requirements REPORT PARAMETRES GRI Section Report Profile GRI point Verification Contents 3.1 Period covered by the information contained in the Report From 1st January 2011 to 31st December 2011 3.2 Date of the most recent previous Report 2010 Sustainability Report, verified by Aenor on 5th April 2011 and published on 6th May 2011. 3.3 Report presentation frequency Annual 3.4 Point of contact for matters regarding the Report or its contents Cespa web page www.cespa.es or at the e-mail address sostenibilidad@cespa.es Report content definition process The selection of qualitative contents making up the 2011 Sustainability Report was done based on the opinion of interest groups, the experience of previous years, the economic, social and environmental context in which the Report is prepared and the need to comply with GRI requirement to reach the selected level (B+). 3.6 Report Coverage →→Information coverage: related to environmental and social actions for the environment services activities as well as non-hazardous waste management (Cespa Spain, Portugal, Andorra and United Kingdom) and hazardous waste management (ECOCAT). →→Geographic coverage: Spain, Portugal, Andorra and the United Kingdom, except when the collection of information has not been possible and is indicated with the initials N/D. →→Shareholding: Cespa Spain and Portugal: 100% Ferrovial; Ecocat: 50% Cespa and 50% TERIS; AmeyCespa: 50% Cespa and 50% Amey. 3.7 Indicate the existence of Report scope or coverage limitations There are no scope limitations. 3.8 The basis for including information in the event of joint businesses, subsidiaries, leased installations, sub-contracted services and other entities that could significantly affect the comparability between years and/or between organizations. →→All the information on Cespa Spain and Cespa Portugal refers to 100% of their operations. →→All the information on Ecocat (in which Cespa has a 50% investment) refers to its entire operations. →→The indicators “Consolidated Business Figure” and “Consolidated Result after Tax” do not include Ecocat. →→All the information on AmeyCespa (in which Cespa has a 50% investment) refers to its entire operations. 3.9 Data measurement techniques and bases for calculations, including the hypotheses and techniques underlying the estimates applied while compiling the indicators and other information under the Report. The results are presented by activities, regardless of the subsidiary/subsidiaries that undertake them. In addition, we have also taken into account the techniques, calculations and bases included in the indicator protocols of the Global Reporting Initiative G3 guide. 3.10 Description of the possible effect of restating information from previous years and the reasons behind such restatement. The content structure and presentation remains in respect with the last Report published. 3.11 Significant changes regarding previous years as for the scope, coverage and valuation methods applied in the Report. AmeyCespa information and indicators have been incorporated. 3.13 Policy and current practices regarding the request for external verification of the Report. By independent verification entity. This entity checks the truthfulness and accuracy of the data and indicators included in the Report. On the last page of this document the Verification Certificate of the present Sustainability Report is attached. 3.5 Report scope and coverage Definition 47 Other GRI Requirements GOVERNANCE, COMMITMENTS AND INTEREST GROUP PARTICIPATION GRI Section GRI point Definition Contents 4.2 Composition and functions of the Ferrovial Board of Directors and Functions of the Chairman of Ferrovial’s Board of Directors Information regarding these requirements for shareholders is available at: 4.3 Number of members of Ferrovial’s Board of Directors who are independent and non-executive www.ferrovial.com/es/Accionistas-e-Inversores/GobiernoCorporativo 4.4 Mechanisms available to shareholders and employees to put forward suggestions or indications to the Board of Directors. The mechanisms the employees have are available on Cespa’s intranet via the Suggestions Box. 4.5 Link between the remuneration of the members of the maximum governing body, senior directors and executives and the organization’s performance. The directors on Cespa’s Management Committee, under the direct supervision of the Managing Director, accrued in 2011 an overall remuneration of 2,101,546 Euros (approximately 24% linked to financial and non-financial objectives). 4.6 Procedures implemented to avoid conflicts of interest within the maximum governing body. Information regarding these requirements is available at: Procedure to determine the training and experience required from the members of the maximum governing body. www.ferrovial.com/es/Responsabilidad-Corporativa/ Compromisos/Codigo-etico Governance 4.7 www.ferrovial.com/es/Accionistas-e-Inversores/GobiernoCorporativo www.ferrovial.com/es/Accionistas-e-Inversores/ Reglamento-Interno-de-Conducta-Parte-II 4.15 48 Basis for the identification and selection of interest groups with the organization commits to In 2003 and following the Governance Code for Sustainable Companies (IESE, year 2002), Cespa identified its interest groups, analysing the existing relationship between them. Index of GRI Contents 6 49 Index of GRI Contents Below, and following the requirements established in the G3 Guide, the page numbers or internet links are indicated on which you can find the information indicated in section 3.12 of the aforementioned Guide. INDEX OF GRI CONTENTS STRATEGY AND PROFILE Section Indicator Report Page 1.1 2&3 1 2 3 Comments Section Indicator Report Page 3.10 47 3.11 47 3.12 50 47 1.2 12 & 13 2.1 5 2.2 5 3.13 2.3 5 4.1 8 2.4 5 4.2 48 2.5 5 4.3 48 2.6 7 4.4 48 2.7 5, 6, 7 & 8 4.5 48 2.8 5 4.6 48 2.9 5&6 4.7 48 2.10 14 4.8 17, 21 & 29 3.1 47 4.9 9 & 10 3.2 47 4.10 9 & 10 3.3 47 4.11 21 3.4 47 4.12 9 & 10 3.5 47 4.13 14 & 15 3.6 47 4.14 9 & 10 3.7 47 4.15 48 3.8 47 4.16 10 3.9 47 4.17 10 3 4 Comments MANGEMENT APPROACH Section Dimension Report Page 5.1 Economic Dimension 17-20 5.2 Environmental Dimension 21-28 5.3 Social Dimension 29-34 Comments PERFORMANCE DIMENSION 50 Indicator Report Page EC1 36, 44 & 45 EC4 39 EN1 39 EN2 41 Comments Indicator Report Page Comments Main LA1 36 & 37 Main Main LA2 36 & 37 Main Main LA4 37 Main Main LA7 37 Main EN3 39 Main LA10 36 Main EN6 40, 42, & 43 Additional LA13 37 Main EN8 39 Main HR4 38 Main EN16 41, 42 & 43 Main HR6 38 Main EN18 39, 40 Additional HR7 38 Main EN21 43 Main HR9 38 Additional EN22 40, 41, 42 & 43 Main SO1 21 Main EN23 38 Main SO5 7 Main EN28 38 Main PR3 34 Main EN30 45 Additional PR9 38 Main Glossary 7 51 Glossary →→ Biogas: Gas resulting from the fermentation of organic waste due to the absence of air (methane/carbon dioxide). Using an engine, this gas can be transformed into electricity. →→ Biomethanisation: Biologic, anaerobic process (without the presence of air), by means of which micro-organisms act on biodegradable matter, accelerating the production of biogas which is used to generate electricity. →→ EPA Coefficients: Emission coefficients designed by the Environment Protection Agency (EPA). →→ Composting: Biologic, anaerobic (without the presence of air) and thermophilus (requires high temperatures) process, by means of which micro-organisms act on biodegradable matter obtaining compost as a result, a product that can be used as manure for agriculture and gardening. →→ SRF: Solid Recovered Fuel →→ Greenhouse effect: One of the causes behind the increase of the earth’s temperature. When the sun rays that penetrate the atmosphere reach the earth’s surface, they are partially rejected by the earth. However certain gases in the atmosphere absorb the ascending rays and reflect them back to the earth as heat, naturally maintaining the earth’s temperature at around 15ºC. However, human activity causes an increase in the presence of these gases in the atmosphere causing an increase in the earth’s temperature by reflecting these rays. →→ EMAS: This is a voluntary regulation by the European Union which acknowledges the organizations that have implemented an Environmental Management System and have taken on a commitment of continuous improvement, which is verified with independent audits. →→ OFMSW: Organic Fraction of Municipal Solid Waste, made up mainly of food remains and the remains of 52 small vegetables that can be collected selectively and which are susceptible to biologic degradation. It is the most unstable fraction of municipal waste due to its high water content (around 80% of its weight) and organic matter. →→ G3: Third version of the methodology guide for the elaboration of Sustainability Reports, edited by Global Reporting Initiative. →→ Greenhouse Gas (GG): Gas, the emission of which into the atmosphere causes the greenhouse effect. Among the most important there is: CO2 (carbon dioxide), CO (carbon monoxide), CH4 (methane) and CFC (chlorofluorocarbons). →→ GHG Protocol (The Greenhouse Gas Protocol): Corporate Standard for Accounting and Reporting gas emissions into the atmosphere promoted by the World Resources Institute (WRI) and the World Business Council for Sustainable Development (WBCSD), which is taken into account by Ferrovial for the calculation of its Carbon Footprint. →→ GJ: Gigajoules. →→ GRI (Global Reporting Initiative): International body providing the guidelines so, when preparing Sustainability Reports, organizations can use a uniform language following common parameters to communicate in a clear and transparent manner the issues regarding sustainability, regardless of their size, activity sector or location. →→ R+D+i: Research, development and technological innovation. →→ ISO 9001: International standard defining the standards to be met by organisations’ Quality Management Systems in order to obtain a certification by an accredited external independent agency. →→ ISO 14001: International standard defining the standards to be met by organisations’ Environmental Management Systems in order to obtain a →→ →→ →→ →→ →→ →→ →→ →→ →→ →→ →→ →→ →→ →→ certification by an accredited external independent agency. Know-how: Overall knowledge and activities carried out by a company acquired with experience and investigation and which is hard to imitate. Leachates: Liquid effluents containing organic or mineral pollutants resulting from waste in controlled disposal sites. M: Million. Methane (CH4): Main gaseous component of natural gas and biogas. N/A: Not applicable. N/AV: Not available. OHSAS 18001: Technical specification for Workplace Safety and Health that companies must comply with in order to obtain a certification from an accredited, external, independent agency. NGO: Non-Governmental Organisation. The Global Compact: An international initiative proposed by the United Nations aimed at achieving the voluntary commitment of companies towards social responsibility, by implementing Ten Principles based on human, labour and environmental rights and the fight against corruption. WEEE: Waste from electronic and electric equipment. C&DW: Construction and demolition waste. Recycling: The process aimed at directly or indirectly recovering the components contained in waste. Selective Collection: Urban solid waste collection system that allows collecting a single type of waste to take it to its corresponding processing plant. It requires depositing the waste separately into the different selective collection containers (glass, paper, plastic, rubbish, organic matter...) Hazardous waste: Waste which due to its characteristics could be dangerous when handled and also towards the environment, therefore requiring Glossary →→ →→ →→ →→ →→ →→ →→ →→ →→ →→ special attention and caution when managed (used oil, paint, aerosols, etc.) This waste could be from a domestic or industrial origin. Industrial waste: Waste from industrial activities including hazardous industrial waste and non-hazardous industrial waste. Reuse: Use of materials and objects that have been used before. This usage helps towards minimizing the waste to be treated. Environmental Risk: The possibility of damage occurring to the environment due to natural phenomena or human action. MSW: Urban solid waste. Scope: Scope. t: Ton. teq: Ton equivalent. Sorting: Manual and/or mechanical selection process by means of which the recoverable fractions of waste are separated, such as paper, glass, metal, plastic and organic matter. JV: Joint Venture. Energy recovery: Operation for reusing the calorific energy of waste when it is comparable to that of fuel with a favourable result for the environmental. 53 55 Headquarters Avenida de la Catedral, 6-8 08002 Barcelona Tel.: 93 247 91 00. Fax: 93 232 78 15 www.cespa.es